3714088

R12 Oracle Order Management
Fundamentals
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Volume 1 - Student Guide
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D50091GC10
Edition 1.0
September 2007
D52994
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Copyright 2007, Oracle. All rights reserved.

This document contains proprietary information and is protected by copyright and other intellectual property laws. You may copy and
print this document solely for your own use in an Oracle training course. The document may not be modified or altered in any way.
Except where your use constitutes "fair use" under copyright law, you may not use, share, download, upload, copy, print, display,
perform, reproduce, publish, license, post, transmit, or distribute this document in whole or in part without the express authorization
of Oracle.
The information contained in this document is subject to change without notice. If you find any problems in the document, please
report them in writing to: Oracle University, 500 Oracle Parkway, Redwood Shores, California 94065 USA. This document is not
warranted to be error-free.
If this documentation is delivered to the United States Government or anyone using the documentation on behalf of the United
States Government, the following notice is applicable:
U.S. GOVERNMENT RIGHTS
The U.S. Governments rights to use, modify, reproduce, release, perform, display, or disclose these training materials are restricted
by the terms of the applicable Oracle license agreement and/or the applicable U.S. Government contract.
Oracle, JD Edwards, PeopleSoft, and Siebel are registered trademarks of Oracle Corporation and/or its affiliates. Other names may
be trademarks of their respective owners.
Author
Pratima Mahtani
Technical Contributors and Reviewers
Order Management QA Team, Karen Zawada, Rahul Sharma
This book was published using:
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Table of Contents
Overview of Oracle Order Management .......................................................................................................1-1
Overview of Oracle Order Management .......................................................................................................1-3
Objectives ......................................................................................................................................................1-4
What is Oracle Order Management? .............................................................................................................1-5
Order Capture and Order Fulfillment ............................................................................................................1-7
Oracle Order Management Capabilities ........................................................................................................1-8
Order to Cash Lifecycle.................................................................................................................................1-10
Integration with Other Products.....................................................................................................................1-11
Practice - Practice - Creating a User and Assigning Responsibilities........................................................1-12
Solution Creating a User and Assigning Responsibilities.......................................................................1-13
Practice - Practice - Customizing the Quick Sales Orders Window ..........................................................1-16
Solution Customizing the Quick Sales Orders Window .........................................................................1-17
Summary........................................................................................................................................................1-23
Order Entities and Order Flows ....................................................................................................................2-1
Order Entities and Order Flows.....................................................................................................................2-3
Objectives ......................................................................................................................................................2-4
Order to Cash Lifecycle with Standard Items................................................................................................2-5
Practice - Practice - Order to Cash Cycle with Standard Items .................................................................2-18
Solution Order to Cash cycle with Standard Items .................................................................................2-19
Order to Cash Lifecycle with PTO Models and PTO Kits ............................................................................2-29
Practice - Practice - Order to Cash Cycle with PTO Kits ..........................................................................2-31
Solution Order to Cash Cycle with PTO Kits .........................................................................................2-32
Drop Shipments .............................................................................................................................................2-41
Drop Shipments Across Ledgers ...................................................................................................................2-43
Practice - Order to Cash Cycle with Customer Acceptance ......................................................................2-46
Solution Order to Cash Cycle with Customer Acceptance .....................................................................2-48
Back-to-Back Orders .....................................................................................................................................2-52
Guided Demonstration Creating Back to Back Orders ...........................................................................2-53
Sales Agreements ..........................................................................................................................................2-62
Negotiation Agreement..................................................................................................................................2-63
Approve Sales Agreement .............................................................................................................................2-64
Releases Against a Sales Agreement .............................................................................................................2-65
Practice - Practice - Creating a Sales Agreement ......................................................................................2-67
Solution Creating a Sales Agreement .....................................................................................................2-68
Order to Cash Lifecycle with Customer Acceptance.....................................................................................2-72
Practice - Order to Cash Cycle with Customer Acceptance ......................................................................2-76
Solution Order to Cash Cycle with Customer Acceptance .....................................................................2-78
Summary........................................................................................................................................................2-82
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Multiple Organization Access Control Setup................................................................................................3-1

Multiple Organization Access Control Setup ................................................................................................3-3
Objectives ......................................................................................................................................................3-4
Organization Structure in Oracle Applications..............................................................................................3-5
Multi-Org Access Control (MOAC)..............................................................................................................3-7
Using MOAC in Oracle Order Management .................................................................................................3-9
Setting Up MOAC .........................................................................................................................................3-11
Guided Demonstration Setting Up Guided Deomonstration - Setting Up MOAC .................................3-13
Summary........................................................................................................................................................3-23
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Oracle Inventory Setup for Oracle Order Management..............................................................................4-1

Oracle Inventory Setup for Oracle Order Management.................................................................................4-3
Objective........................................................................................................................................................4-4
Overview .......................................................................................................................................................4-5
Copyright Oracle, 2007. All rights reserved.
Oracle Order Management Fundamentals Table of Contents

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Receipt to Issue Lifecycle..............................................................................................................................4-6

Inventory Organizations ................................................................................................................................4-7
Setting Up Locations .....................................................................................................................................4-8
Inventory Organization Structure ..................................................................................................................4-9
Sample Inventory Organization.....................................................................................................................4-11
Guided Demonstration - Creating Subinventories .....................................................................................4-12
Practice - Creating Subinventories ............................................................................................................4-13
Solution - Creating Subinventories............................................................................................................4-14
Interorganization Shipping Networks............................................................................................................4-21
Shipping Method ...........................................................................................................................................4-23
Units of Measure ...........................................................................................................................................4-24
Uses of Units of Measure ..............................................................................................................................4-25
Unit of Measure Class ...................................................................................................................................4-26
Guided Demonstration - Creating Unit of Measure Classes......................................................................4-27
Unit of Measure Conversions ........................................................................................................................4-29
Guided Demonstration - Defining Unit of Measure Conversions..............................................................4-30
Guided Demonstration - Creating Units of Measure .................................................................................4-31
Practice - Defining Units of Measure ........................................................................................................4-32
Solution Defining Units of Measure .......................................................................................................4-33
What is an Item? ............................................................................................................................................4-37
Steps to Setup, Define, and Maintain Items...................................................................................................4-38
Defining Items ...............................................................................................................................................4-39
Item Master Organization ..............................................................................................................................4-41
Item Validation Organization ........................................................................................................................4-43
Item Attributes...............................................................................................................................................4-44
Unit of Measure Attributes ............................................................................................................................4-45
Order Management Item Attributes...............................................................................................................4-47
Item Validation ..............................................................................................................................................4-51
Item Status .....................................................................................................................................................4-54
Item Statuses and Attributes ..........................................................................................................................4-55
Organization Assignment and Organization Items ........................................................................................4-56
Control Levels ...............................................................................................................................................4-57
Guided Demonstration - Defining Items....................................................................................................4-59
Practice - Practice - Defining Items ...........................................................................................................4-60
Solution - Defining Items ..........................................................................................................................4-62
Item Relationships .........................................................................................................................................4-68
Customer Items..............................................................................................................................................4-69
What are Supply and Demand? .....................................................................................................................4-70
Available to Promise .....................................................................................................................................4-71
Uses of ATP in Oracle Inventory ..................................................................................................................4-72
Defining an ATP Rule ...................................................................................................................................4-73
Guided Demonstration - Creating an ATP Rule ........................................................................................4-74
Implementation Considerations .....................................................................................................................4-76
Summary........................................................................................................................................................4-77
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Oracle Receivables Setup for Oracle Order Management...........................................................................5-1

Oracle Receivables Setup for Oracle Order Management .............................................................................5-3
Objectives ......................................................................................................................................................5-4
Overview of Trading Community Architecture.............................................................................................5-5
Key Customer Related Concepts in TCA ......................................................................................................5-6
Adding Customers in Order Management .....................................................................................................5-8
Practice - Creating a Customer ..................................................................................................................5-9
Solution Creating a Customer.................................................................................................................5-10
Defining Payment Terms...............................................................................................................................5-14
Defining Invoicing and Accounting Rules ....................................................................................................5-15
Defining Auto-Accounting Parameters .........................................................................................................5-16
Defining Territories in Receivables...............................................................................................................5-19
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Practice - Defining a Territory...................................................................................................................5-20

Solution - Defining a Territory ..................................................................................................................5-21
Defining Invoice Sources (Batch Source) Automatic Transaction Numbering ..........................................5-23
Define Salespersons to Assign Sales Credit ..................................................................................................5-25
Using the Resources Window to Create a Salesperson..................................................................................5-26
Guided Demonstration Creating a Salesperson ......................................................................................5-27
Tax Setups in Transaction Types Window Receivables and Order Management ......................................5-28
Practice - Viewing Tax Setups...................................................................................................................5-29
Solution Viewing Tax Setups .................................................................................................................5-30
Overview of Credit Checking........................................................................................................................5-31
Defining Credit Checking on the Customers Page Profile Tab ..................................................................5-32
Practice - Defining Credit Check and Hold ...............................................................................................5-34
Solution Defining Credit Check and Hold..............................................................................................5-35
Defining Credit Checking on the Customers Page - Profile Amounts Tab ...................................................5-37
Credit Check Rules........................................................................................................................................5-39
Summary........................................................................................................................................................5-40
Oracle Order Management Setup Steps........................................................................................................6-1
Oracle Order Management Setup Steps.........................................................................................................6-3
Objectives ......................................................................................................................................................6-4
Order Management Setup Steps ....................................................................................................................6-6
Profile Options and System Parameters.........................................................................................................6-10
Overview of QuickCode or Lookup Types....................................................................................................6-12
Defining QuickCode or Lookup Types .........................................................................................................6-14
Overview of Order Header and Order Line Processing Flows ......................................................................6-15
Overview of Transaction Types Window ......................................................................................................6-16
Guided Demonstration - Setting up Transaction Types.............................................................................6-19
Practice - Setting up Transaction Types ....................................................................................................6-22
Solution Setting Up Transaction Types ..................................................................................................6-23
Workflow in Transaction Types ....................................................................................................................6-29
Guided Demonstration Creating and Booking a Sales Order, Viewing Workflow Status, Viewing Workflow
Status .........................................................................................................................................................6-31
Guided Demonstration - Customizing Workflow Associated with an Order ............................................6-33
Overview of Document Sequences for Order Numbering.............................................................................6-37
Defining Order Import Sources .....................................................................................................................6-39
Overview of Processing Constraints..............................................................................................................6-40
Setting up Processing Constraints .................................................................................................................6-42
Guided Demonstration - Setting Up a Processing Constraint....................................................................6-45
Defining Validation Templates......................................................................................................................6-48
Defining Defaulting Conditions ....................................................................................................................6-50
Defining Defaulting Rules.............................................................................................................................6-52
Practice - Setting Up a Defaulting Rule.....................................................................................................6-54
Solution - Setting Up a Defaulting Rule ....................................................................................................6-58
Setting up Versioning and Audit History ......................................................................................................6-67
Overview of Available To Promise (ATP) ....................................................................................................6-69
Overview of Scheduling Levels.....................................................................................................................6-71
Practice - Using Scheduling in the Sales Orders Window.........................................................................6-73
Solution - Using Scheduling in the Sales Orders Window ........................................................................6-75
Auto-Schedule Profile Option .......................................................................................................................6-79
Defining Credit Usage Rule Sets ...................................................................................................................6-81
Defining Credit Check Rules.........................................................................................................................6-83
Practice - Defining Credit Check Ruless ...................................................................................................6-85
Solution Defining Credit Check Rule .....................................................................................................6-86
Summary........................................................................................................................................................6-88
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Holds, Order Purge, and Exception Management Setup .............................................................................7-1

Holds, Order Purge, and Exception Management Setup ...............................................................................7-3
Objectives ......................................................................................................................................................7-4

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Holds .............................................................................................................................................................7-5
Seeded Holds .................................................................................................................................................7-6
Automatic Holds............................................................................................................................................7-8
Generic Holds................................................................................................................................................7-10
Hold Sources .................................................................................................................................................7-11
Practice - Creating and Applying Holds ....................................................................................................7-13
Solution - Creating and Applying Holds ...................................................................................................7-14
Order and Quote Purge ..................................................................................................................................7-26
Purge Sets ......................................................................................................................................................7-27
Setting Up Exception Management ...............................................................................................................7-29
Guided Demonstration Setting up Exception Management....................................................................7-31
Summary........................................................................................................................................................7-35
Basic Pricing Setup..........................................................................................................................................8-1
Basic Pricing Setup........................................................................................................................................8-3
Objectives ......................................................................................................................................................8-4
Overview of Pricing in the Order to Cash Process ........................................................................................8-5
Overview of Pricing Integration ....................................................................................................................8-6
Overview of Pricing Concepts.......................................................................................................................8-8
Overview of the Pricing Engine ....................................................................................................................8-10
Overview of Pricing Security ........................................................................................................................8-11
Overview of Price Lists .................................................................................................................................8-12
Overview of Pricing Agreements ..................................................................................................................8-14
Overview of Formulas ...................................................................................................................................8-15
Overview of Qualifiers ..................................................................................................................................8-16
Overview of Modifiers ..................................................................................................................................8-17
Overview of Contexts and Attributes ............................................................................................................8-19
Overview of Freight and Special Charges Modifiers.....................................................................................8-20
Overview of Basic Versus Advanced Pricing................................................................................................8-21
Overview of Price Lists .................................................................................................................................8-22
Price List Information....................................................................................................................................8-24
Creating a Price List ......................................................................................................................................8-27
Price List Header ...........................................................................................................................................8-28
Price List Line ...............................................................................................................................................8-30
Secondary Price List......................................................................................................................................8-34
Practice - Creating a Price List ..................................................................................................................8-35
Solution - Creating a Price List..................................................................................................................8-37
Copy Price List ..............................................................................................................................................8-40
Practice - Copying a Price List ..................................................................................................................8-41
Solution - Copying a Price List..................................................................................................................8-42
Price List Maintenance: Overview ................................................................................................................8-44
Manual Price List Updates.............................................................................................................................8-45
Practice - Manually Updating a Price List.................................................................................................8-47
Solution - Manually Updating a Price List ................................................................................................8-48
Adjust Price List ............................................................................................................................................8-50
Practice - Adjusting a Price List ................................................................................................................8-52
Solution - Adjusting a Price List................................................................................................................8-53
Add Items to Price List..................................................................................................................................8-55
Practice - Adding an Item Category to a Price List ...................................................................................8-57
Solution - Adding an Item Category to a Price List...................................................................................8-59
Overview of Modifiers ..................................................................................................................................8-62
Creating Modifier Lists .................................................................................................................................8-63
Adding Modifier Lines ..................................................................................................................................8-65
Creating Modifiers Lines...............................................................................................................................8-66
Modifier Line Examples ................................................................................................................................8-68
Modifier Types ..............................................................................................................................................8-69
Discount Modifier..........................................................................................................................................8-70
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Practice - Creating a Discount Modifier Using Qualifiers.........................................................................8-71

Solution - Creating a Discount Modifier Using Qualifiers ........................................................................8-74
Price Break Modifiers: Point Breaks .............................................................................................................8-80
Surcharge Modifier........................................................................................................................................8-81
Qualifier Overview ........................................................................................................................................8-82
Example of Qualifier Hierarchy ....................................................................................................................8-83
Using Qualifiers with Modifier Lists.............................................................................................................8-85
Freight and Special Charge List Modifier .....................................................................................................8-86
Seeded Freight Charges .................................................................................................................................8-88
Setting Up Freight and Special Charge List Modifiers..................................................................................8-89
Practice - Creating a Freight and Special Charge List Modifier ................................................................8-90
Solution - Creating a Freight and Handling Charges Modifier..................................................................8-95
Overview of Price Books...............................................................................................................................8-111
Price Book Example 1 ...................................................................................................................................8-113
Benefits of Price Books .................................................................................................................................8-116
Price Book Implementation ...........................................................................................................................8-117
Implementation Steps: Setting Key Profile Options.....................................................................................8-118
Implementation Steps: Setting Key Profile Options......................................................................................8-119
Implementation Steps: Verifying Pricing Parameters....................................................................................8-120
Implementation Steps: Setting Up the Default Printer...................................................................................8-122
Implementation Steps: Setting up Oracle XML Publisher.............................................................................8-123
Creating a Price Book....................................................................................................................................8-124
Creating a Price Book: Defining General Price Book Criteria .....................................................................8-125
Creating a Price Book: Defining Price Calculation Criteria .........................................................................8-126
Creating a Price Book: Selecting Price Book Publishing Options................................................................8-127
Price Book Publishing Templates..................................................................................................................8-128
Price Book Publishing: Document Types......................................................................................................8-129
Generating and Publishing Price Books ........................................................................................................8-130
Viewing Price Book Details Online ..............................................................................................................8-131
Maintaining Price Books ...............................................................................................................................8-133
Republishing Price Books..............................................................................................................................8-134
Viewing Errors ..............................................................................................................................................8-135
Profile Options in Basic Pricing ....................................................................................................................8-136
Summary........................................................................................................................................................8-138
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Overview of Shipping Execution ....................................................................................................................9-1

Overview of Shipping Execution...................................................................................................................9-3
Objectives ......................................................................................................................................................9-4
Shipping Execution Flow ..............................................................................................................................9-5
Delivery and Delivery Lines..........................................................................................................................9-7
Trips and Stops ..............................................................................................................................................9-8
Delivery Leg..................................................................................................................................................9-9
Containers/LPNs............................................................................................................................................9-10
Pick Release...................................................................................................................................................9-11
Move Orders..................................................................................................................................................9-12
Pick Confirmation..........................................................................................................................................9-13
Ship Confirm .................................................................................................................................................9-14
Automated Shipping Process.........................................................................................................................9-16
One Step Shipping .........................................................................................................................................9-17
Shipping Transactions Form..........................................................................................................................9-19
Guided Demonstration Shipping Transaction Form ...............................................................................9-20
Query Manager ..............................................................................................................................................9-21
Data Manager ................................................................................................................................................9-22
Quick Ship Window ......................................................................................................................................9-23
Guided Demonstration Quick Ship Window ..........................................................................................9-24
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Reports and Processes ...................................................................................................................................9-26

Integration With Oracle Order Management .................................................................................................9-27
Integration With Oracle Transportation Management ...................................................................................9-28
Integration With Oracle Warehouse Management.........................................................................................9-29
Integration with Oracle Workflow.................................................................................................................9-30
Summary........................................................................................................................................................9-31
Shipping Execution Setup ...............................................................................................................................10-1
Shipping Execution Setup .............................................................................................................................10-3
Objectives ......................................................................................................................................................10-4
Roles..............................................................................................................................................................10-5
Guided Demonstration - Defining Roles ...................................................................................................10-7
Practice - Defining Roles...........................................................................................................................10-8
Solution - Defining Roles ..........................................................................................................................10-9
Granting Roles To Users ...............................................................................................................................10-14
Guided Demonstration Granting Access to Roles ..................................................................................10-16
Practice - Granting Access to Roles ..........................................................................................................10-17
Solution -Granting Access to Roles...........................................................................................................10-18
Freight Carriers..............................................................................................................................................10-19
Guided Demonstration - Defining Freight Carriers ...................................................................................10-21
Freight Costs..................................................................................................................................................10-22
Guided Demonstration Defining Freight Cost Types .............................................................................10-23
Transit Times.................................................................................................................................................10-25
Regions and Zones.........................................................................................................................................10-27
Shipping Document Sets ...............................................................................................................................10-29
Guided Demonstration Defining Document Sets....................................................................................10-30
Document Categories ....................................................................................................................................10-31
XML Publisher Enabled Documents .............................................................................................................10-33
Customizing and Creating Templates............................................................................................................10-35
Document Sequences.....................................................................................................................................10-36
Choosing Printers For Searching Documents and Labels..............................................................................10-38
ITM Adapter Integration ...............................................................................................................................10-40
Delivery Compliance Screening ....................................................................................................................10-41
Shipping Exceptions ......................................................................................................................................10-43
Defining Shipping Exceptions.......................................................................................................................10-45
Logging Shipping Exceptions........................................................................................................................10-47
View and Update Logged Shipping Exceptions ............................................................................................10-49
Guided Demonstration Viewing Shipping Exceptions ...........................................................................10-50
Purge and Resolve Logged Shipping Exceptions ..........................................................................................10-52
Running Pick Release....................................................................................................................................10-53
Release Sequence Rules ................................................................................................................................10-54
Practice - Defining Release Sequence Rules .............................................................................................10-56
Solution -Defining Release Sequence Rules..............................................................................................10-57
Pick Slip Grouping Rule................................................................................................................................10-58
Practice - Defining Pick Slip Grouping Rules ...........................................................................................10-60
Solution - Defining Pick Slip Grouping Rules ..........................................................................................10-61
Release Rules.................................................................................................................................................10-62
Release Rule Order Tab..............................................................................................................................10-63
Release Rule Shipping Tab.........................................................................................................................10-65
Release Rule Inventory Tab........................................................................................................................10-67
Practice - Defining Release Rules .............................................................................................................10-69
Solution - Defining Release Rules.............................................................................................................10-70
Pick Release tab in Shipping Parameters Window ........................................................................................10-72
Auto Allocate.................................................................................................................................................10-74
Autocreate Deliveries ....................................................................................................................................10-75
Auto Pick Confirm.........................................................................................................................................10-76
Release Sales Orders for Picking Window ....................................................................................................10-78
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Ship Confirm Rules .......................................................................................................................................10-79

Ship Confirm Rule Ship Options...................................................................................................................10-80
Ship Confirm Rule Trip Options ...................................................................................................................10-82
Ship Confirm Rule Document Set .................................................................................................................10-84
Ship Confirm Rule Shipping Parameters.......................................................................................................10-85
Creating Containers .......................................................................................................................................10-87
Container-Item Relationship..........................................................................................................................10-88
Container Load Details ..................................................................................................................................10-90
Guided Demonstration Defining Container Load Details.......................................................................10-91
Packing Delivery Lines into Containers ........................................................................................................10-93
Packing Workbench.......................................................................................................................................10-95
Delivery Flow - Generic ................................................................................................................................10-97
Trip Flow Generic ......................................................................................................................................10-98
Ship to Deliver Process Workflow ................................................................................................................10-99
Workflow Lookups........................................................................................................................................10-100
Workflow Specific Profile Options ...............................................................................................................10-101
Workflow Specific Shipping and Global Parameters ....................................................................................10-102
Business Events .............................................................................................................................................10-104
Purging Workflows........................................................................................................................................10-106
Oracle Shipping Debugger ............................................................................................................................10-107
Shipping Lookups..........................................................................................................................................10-109
Shipping Parameters ......................................................................................................................................10-110
General Tab In Shipping Parameters Window ..............................................................................................10-111
Profile Options...............................................................................................................................................10-113
Global Parameters General Tab..................................................................................................................10-115
Summary........................................................................................................................................................10-117
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Preface
Profile
Before You Begin This Course
Thorough knowledge of navigation through the applications
Working experience with Oracle Order Management
Prerequisites
There are no prerequisites for this course.
How This Course Is Organized

This is an instructor-led course featuring lecture and hands-on exercises. Online demonstrations
and written practice sessions reinforce the concepts and skills introduced.
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Related Publications
Oracle Publications
Title
Part Number
Oracle Order Management Users Guide
B28099-01
Oracle Order Management Implementation Manual
B25975-01
Oracle Shipping Execution Users Guide
B31232-01
Oracle Inventory Users Guide
B31547-02
Oracle Advanced Pricing Users Guide
B31581-01
Oracle Advanced Pricing Implementation Manual
B31440-01
Additional Publications
System release bulletins
Installation and users guides
Read-me files
International Oracle Users Group (IOUG) articles
Oracle Magazine
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Typographic Conventions
Typographic Conventions in Text
Convention
Bold italic
Caps and
lowercase
Courier new,
case sensitive
(default is
lowercase)
Initial cap
Element
Glossary term (if
there is a glossary)
Buttons,
check boxes,
triggers,
windows
Code output,
directory names,
filenames,
passwords,
pathnames,
URLs,
user input,
usernames
Arrow
Brackets
Commas
Graphics labels
(unless the term is a
proper noun)
Emphasized words
and phrases,
titles of books and
courses,
variables
Interface elements
with long names
that have only
initial caps;
lesson and chapter
titles in crossreferences
SQL column
names, commands,
functions, schemas,
table names
Menu paths
Key names
Key sequences
Plus signs
Key combinations
Italic
Quotation
marks
Uppercase
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Example
The algorithm inserts the new key.
Click the Executable button.
Select the Cant Delete Card check box.
Assign a When-Validate-Item trigger to the ORD block.
Open the Master Schedule window.
Code output: debug.set (I, 300);
Directory: bin (DOS), $FMHOME (UNIX)
Filename: Locate the init.ora file.
Password: User tiger as your password.
Pathname: Open c:\my_docs\projects
URL: Go to http://www.oracle.com
User input: Enter 300
Username: Log on as scott
Customer address (but Oracle Payables)
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Do not save changes to the database.

For further information, see Oracle7 Server SQL Language
Reference Manual.
Enter user_id@us.oracle.com, where user_id is the
name of the user.
Select Include a reusable module component and click Finish.
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This subject is covered in Unit II, Lesson 3, Working with

Objects.
Use the SELECT command to view information stored in the

LAST_NAME
column of the EMP table.
Select File > Save.

Press [Enter].
Press and release keys one at a time:
[Alternate], [F], [D]
Press and hold these keys simultaneously: [Ctrl]+[Alt]+[Del]
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xi
Typographic Conventions in Code

Convention
Caps and
lowercase
Lowercase
Element
Oracle Forms
triggers
Column names,
table names
Example
When-Validate-Item
Passwords
DROP USER scott

IDENTIFIED BY tiger;
OG_ACTIVATE_LAYER
(OG_GET_LAYER (prod_pie_layer))
SELECT last_name
FROM s_emp;
PL/SQL objects
Lowercase
italic
Uppercase
CREATE ROLE role
Syntax variables
SQL commands and SELECT userid

FROM emp;
functions
Typographic Conventions in Oracle Application Navigation Paths

This course uses simplified navigation paths, such as the following example, to direct you
through Oracle Applications.
(N) Invoice > Entry > Invoice Batches Summary (M) Query > Find (B) Approve
This simplified path translates to the following:
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1.
(N) From the Navigator window, select Invoice then Entry then Invoice Batches
Summary.
2.
(M) From the menu, select Query then Find.
3.
(B) Click the Approve button.
Notations:
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(N) = Navigator
(M) = Menu
(T) = Tab
(B) = Button
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(I) = Icon
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(H) = Hyperlink
(ST) = Sub Tab

xii
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Typographical Conventions in Oracle Application Help System Paths

This course uses a navigation path convention to represent actions you perform to find
pertinent information in the Oracle Applications Help System.
The following help navigation path, for example
(Help) General Ledger > Journals > Enter Journals
represents the following sequence of actions:
1.
In the navigation frame of the help system window, expand the General Ledger entry.
2.
Under the General Ledger entry, expand Journals.
3.
Under Journals, select Enter Journals.
4.
Review the Enter Journals topic that appears in the document frame of the help system
window.
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Overview of Oracle Order

Management
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Chapter 1
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Overview of Oracle Order Management

Chapter 1 - Page 1
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Chapter 1 - Page 2
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Chapter 1 - Page 3
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Objectives
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What is Oracle Order Management?
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What is Oracle Order Management?

Oracle Order Management is the central product used to capture and fulfill different types
orders and returns from different sources. Some of the order types that are supported by Oracle
Order Management are: Orders with standard items, orders with service items (warranties),
orders with PTO Models and PTO Kits, orders with ATO Models and Kits, orders with CTO
items, returns, drop shipments, sales agreements with releases, back to back and internal
orders.
Using the Oracle Workflow engine, you can model and execute any order process. You can
customize workflow processes to reflect your business practices.
Order Capture
You can get orders from various sources: Import, EDI/XML, CRM, entry, etc. The Sales
Orders and Quick Sales Orders window enable you to enter, view and search for orders and
returns. The Order Organizer window enables you to search for orders based on multiple
criteria, perform mass updates and scheduling operations on many orders and lines at a time.
Using the e-Commerce (EDI) Gateway and the XML Gateway you can bring in orders from
other legacy systems and with the help of Order Import (Order Import API which in turn calls
Process Order API) you can convert them into the format that Oracle Order Management
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Chapter 1 - Page 5
accepts. Within e-Business Suite, you can obtain orders from the online store (iStore of CRM)
or Quoting and use them in Oracle Order Management.
Process Order API is used to receive any entered or imported orders. Process Order API is used
to perform operations like create, update, delete on all the objects (header, line, pricing entities)
of the sales orders window. When an order is captured, Process Order API performs tasks like
Attribute Level Security Check, Attribute Validation, Defaulting, Record Validation, Database
Write, Cross Record and Cross Entity logic to ensure data integrity and consistency.
Order Fulfillment
The Order Fulfillment process enables you to fulfill orders of various types, some of which are
Internal Orders, Back-to-Back Orders, Drop Shipments, Configure to Order etc.
The fulfillment activity is actually a seeded workflow activity (FULFILL_LINE) and it ensures
that the order lines are ready for completion. There are two activities which are considered
fulfillment method activities in the seeded OM workflows. For a standard shippable line the
fulfillment method activity is the shipping activity. For a return line the fulfillment method
activity is the receiving activity. You may define any activity as the fulfillment method activity
in a workflow process. The fulfillment activity must be between the fulfillment method activity
and the invoice interface activity in the respective workflows.
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Chapter 1 - Page 6
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Order Capture and Order Fulfillment
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Oracle Order Management Capabilities
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Oracle Order Management Capabilities

You can get orders from various sources, process and fulfill them in e-Business suite.
You can manage your orders by restricting the organization(s) your order(s) can be created and
viewed/updated in.
With Pricing and Shipping Execution integration, you can ensure that the order gets progressed
to the state where it can be fulfilled, which means, all the conditions that satisfy the order
completion are met.
The complete Order to Cash flow involves cycles like Order Entry to Fulfillment, and Order
Fulfillment to Invoicing.
Being a part of the e-Business Suite, Oracle Order Management integrates with AOL so that
you can create sub-menus and functions and assign them to an Order Management
responsibility, create and use concurrent request groups pertaining to Order Management,
customize Order Management forms etc.
You can personalize the Order Information Portal (HTML) pages using the following option:
In any of the Order Information Portal pages, click the Personalize Page link and on the entity
(for example: Header, Column Name) click the Personalize icon. You can personalize at any
one of the four levels: Function, Site, Organization, Responsibility. You need to enable the
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Chapter 1 - Page 8
profile option Personalize Self-Service Defn for the Personalize Page link to display on the
page.
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Chapter 1 - Page 9
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Order to Cash Lifecycle
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Order to Cash Lifecycle

A typical order-to-cash cycle is as follows: You can enter orders from diverse sources like
iStore (online store application), EDI, XML or data entry. After you enter an order, the items
on the order are validated in Oracle Inventory; a price is calculated for the items using the
pricing engine; the availability of the items are checked and may be reserved; the items are
then pick released and shipped to the customer. You can record the customers acceptance of
the goods either before the items are billed or after the billing takes place. Customer
Acceptance is optional and you can enable the Customer Acceptance functionality using the
system parameter Enable Fulfillment Acceptance. You can then invoice the customer for the
items shipped, perform cash management and bank reconciliations.
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Chapter 1 - Page 10
Integration with Other Products
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Integration with Other Products

Oracle Order Management is closely integrated with the Advanced Pricing, Shipping
Execution, Configurator and Release Management products that are part of the Order
Management suite.
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Chapter 1 - Page 11
Practice - Practice - Creating a User and Assigning

Responsibilities
Overview
In this practice you will learn how to create a user and assign responsibilities to the user
Assumptions
You must have access to an Oracle Application Vision database or comparable training
or test instance at your site on which to complete this practice.
Your instructor will provide login information.
Replace XX with the number provided by your instructor or your initials.
Use System Administrator or comparable System Administration responsibility.
Tasks
1.
Create a user and assign responsibilities to it.
2.
Ensure that the Order Management Super User Vision Operations USA responsibility has
the appropriate menu assigned to it.
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Chapter 1 - Page 12
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Solution Creating a User and Assigning Responsibilities

Login
1.
Login to the database.
User Name: operations

Password: welcome
2.
Select the System Administrator responsibility.
3.
Create a User. (N) Security > User > Define
Enter the following information:

a. User:
<your chosen login name>
b. Password:
<any pwd of your choice; you need to type it twice>
c. Password Expiration: select None
d. Effective Dates: enter dates
4.
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(M) File > Save.
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Chapter 1 - Page 13
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5.
Assign the following responsibilities to your user using (T) Direct Responsibilities:
Responsibility
Order Management Super User, Vision Operations
(USA)
Inventory, Vision Operations (USA)
Receivables Manager
System Administrator
Human Resources, Vision Enterprises
Purchasing Super User, Vision Operations
Revenue Management Super User, Vision Operations (USA)
Security Group
Standard
Standard
Standard
Standard
Standard
Standard
Standard
6.
(I) Save.
7.
Log out of the operations username and login again using your newly created account.
You will be prompted to change your password.
Note: You can use this account for subsequent logins.

8.
Once you have logged in again, select the System Administrator responsibility again
and navigate to (N) Security > Responsibility > Define.
9.
Query for the Order Management Super User Vision Operations USA responsibility
(F11 and Ctrl-F11).
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10. Please ensure that the appropriate menu (shown below) ADS_OM_SUPERMENU is
assigned to the OM Super User responsibility.
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Chapter 1 - Page 14
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11. Save your work and close the Responsibilities window.
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Chapter 1 - Page 15
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Practice - Practice - Customizing the Quick Sales Orders Window

Overview
In this practice you will learn how to customize the Quick Sales Orders window.
Open the Quick Sales Orders window
Use the Folder Tool
Enable Diagnostics
Personalize the Quick Sales Orders window
Assumptions
Use System Administrator or comparable System Administration responsibility.
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1.
Login to the database with the login and password that you created in the previous practice.
2.
Choose the responsibility Order Management Super User, Vision Operations (USA).
3.
Create a folder at the header and line level using the Folder tool.
4.
Enable Diagnostics.
5.
Personalize the Quick Sales Orders window.
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Chapter 1 - Page 16
Solution Customizing the Quick Sales Orders Window

Login
1.
UserName: <your login name>
Password: <your password>
Choose Responsibility
2.
Order Management Super User, Vision Operations (USA) Responsibility is selected.
Customize the Quick Sales Orders window

3.
(N) > Orders, Returns > Quick Sales Orders
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4.
5.
Place your cursor on any of the header fields and then select (M) Folder > New or (I)
Folder Tools > (I) New.
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The following window opens:

Chapter 1 - Page 17
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Enter the following:
Folder - a name for the header level folder, replacing XX with your initials.
Autoquery Never
Open as default selected
Public selected
Others tab (Others box) selected
Configure Buttons block you need to display the Actions button in the
window, so select the Display box of the Actions entry in the Action Name
column
Click OK to save and return to the Quick Sales Orders window
Verify the following: your new folder name, Others tab, Actions button should
be visible on the window
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Chapter 1 - Page 18
7.
Place your cursor at a line level field and re-open the Quick Sales Orders window: (M)
Folder > New or (I) Folder Tools > (I) New.
Note: Enter the order type and customer name in the header so that you can navigate
to the lines region.
8.
Enter the following:
Folder enter the folder name, replacing XX with your initials
Autoquery Never
Open as default selected
Public selected
Line Tabs block select all the tabbed regions that you wish to see in the
window
Line Details (Regions) select all the regions that you wish to use in the
window (these are accessible by clicking on the
icon at the bottom right of
the window this expands to show the details of the selected region)
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Chapter 1 - Page 19
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9.
Save your work and return to the Quick Sales Orders window.
10. Verify the following: your new folder name, all tabs in the Lines block, Regions
should be visible on the window.
Personalize the window using Forms Personalization
11. With the Quick Sales Orders window open, navigate to the Personalizations window:
(M) Help > Diagnostics > Custom Code > Personalize
12. If there are seeded personalizations already in the window, do not modify them.
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13. Enter a short description in the Description column, Workflow Status menu. Select
the Level as Function and select the Enabled box.
14. (T) Condition: Select the Trigger Event as WHEN-NEW-FORM-INSTANCE with a
processing mode of BOTH.
15. (T) Actions: Enter the following:
a. Seq: 1
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c. Description: wf menu
d. Language: All

Chapter 1 - Page 20
e. Enabled box: selected

16. Menu Entry: SPECIAL2:
17. Menu Label: Workflow Status
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18. (B) Validate.
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19. (B) Apply Now.
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20. Close the Personalizations form and return to the Quick Sales Orders window.
21. Close the Quick Sales Orders window and reopen it. Check if the Workflow Status
menu option is now available in the Tools menu.
Use the Specials Menus to add some menu option to your Quick Sales Order window. The
list is below:
Function
Find Customer
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Workflow Status
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Special Menu #
SPECIAL1
SPECIAL2
Price Debug
SPECIAL3
AutoSchedule
SPECIAL4

Chapter 1 - Page 21
User Sets
SPECIAL5
Purge
SPECIAL6
Show Line Details
SPECIAL7
Item Search
SPECIAL8
Quick Customer Entry
SPECIAL9
Debug
SPECIAL10
Apply Holds
SPECIAL11
Mass Change
SPECIAL12
Schedule
SPECIAL14
Audit
SPECIAL15
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Summary
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Chapter 1 - Page 23
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Order Entities and Order

Flows
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Chapter 2
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Order Entities and Order Flows

Chapter 2 - Page 1
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Objectives
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Chapter 2 - Page 4
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Order to Cash Lifecycle with Standard Items
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The sales orders window consists of two regions: header region and lines region. You can use
the folder functionality to specify which tabs you want to see on the regions, however the Main
tab in both the regions is mandatory, and is always visible in the window.
The important header information that you would require to enter in the Main tab: Customer
Name or Number, Order Type. Once you enter these values, other values such as Ship-To
Address, Bill-To Address, Shipping Method, Price List default in the window.
Order Numbers are generated (not defaulted) based on the Order Type. A document sequence
is assigned to every Order Type so that a sales order number is generated.
The value in the Operating Unit field is defaulted based on the responsibility that is associated
to your username. The warehouse assigned (in the Others tab) defaults based on the operating
unit.
For more information on defaulting rules, please refer to Module 6.
Required fields for order lines are: Ordered Item and Quantity. Again, based on defaulting
rules and setups in Pricing, Inventory and Shipping, the other values would default on the sales
orders line. If you have entered the item, UOM and Item Description would default.
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Chapter 2 - Page 5
A standard item is a finished good that is not an assembled or configured item, a service or a
component. Other item types used in orders are: Assemble to Order (ATO) models, ATO
items, Pick to Order (PTO) models, and kits.
Please note that the sales orders window is used for entering and processing returns. Returns
are processed for standard items, configured items for ATO models and option items for PTO
models.
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Chapter 2 - Page 6
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Processing Constraints are a security framework where you can define rules in Oracle Order
Management that validate back-end operations such as Create, Update, Delete and Cancel. For
example, you might want to change the order type on the order header, however if your order
has a status of Booked or if lines have been entered for the order, processing constraints
prevent you from updating the order type field. Similarly, you cannot perform a delete
operation on an order line if it has a status of Closed, if it is ship confirmed or invoice
interfaced. An error message is displayed explaining why you cannot perform the operation
(Create, Update, Delete or Cancel).
There are three types of processing constraints user, extensible and system. You cannot
modify system processing constraints.
Process Order API calls the processing constraints framework to validate the order entities
(headers, lines, sales credits, pricing attributes, or price adjustments) in case of create, update,
delete and cancel operations. In case of updates and delete operations, Process Order API also
checks for the values of dependant attributes and clears them or sets them to MISSING value.
Usually dependant attributes are defaulted, so defaulting rules are also called by Process Order
API during order entry.
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Chapter 2 - Page 7
Defaulting Rules enable you to speed up data entry by passing values in the window based on
some key values you have entered. For example, in the order header, Ship-To Address and
Bill-To Address values default in the window once you enter the customer name or number. If
you enter an item number, the Unit of Measure and Item Description automatically default on
the order line.
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Chapter 2 - Page 8
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Basic Pricing is part of Oracle Order Management and Advanced Pricing is part of the Order
Management family. The pricing engine is integrated with Order Management processes and
flows. The pricing engine consists of a search engine and a calculation engine.
When you enter an item on the sales orders line, the pricing engine is called and it calculates
the price on the order line after reading it from the price list associated with the customer/order
type. The price list may contain some modifiers and qualifiers that may be applied to the base
price and the pricing engine calculates these before placing a final value in the Unit Selling
Price field in the order line.
A modifier such as a discount, surcharge or special charge may be applied to the base price and
may alter the value of the item. You can apply a modifier at the list (order) level or the line
level.
A qualifier helps you define who is eligible for a price list or modifier. A qualifier can be a
customer name, a customer class, an order type, or an order amount that can span orders.
Usually you set up a qualifier and associate it to a modifier or price list.
From the header or line, you can use Actions > View Adjustments to see the details of
modifiers that were applied automatically by the pricing engine or to apply manual discounts.
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You can view the progress of the order using the Tools > Workflow Status option. This
provides a visual representation (using the View Diagram button) of the state of the order while
it progresses through different activities like booking, awaiting shipping, pending customer
acceptance.
The Workflow engine enables you to control the processing of various order types quotes,
orders and lines, returns, sales agreements. Though seeded workflows are available with Oracle
Order Management, you can customize a flow to suit your particular business requirements.
Some examples of commonly used flows:
Order Flow Generic: This flow consists of two sub-processes, Book Order Manual and
Close Order. You can use this flow to verify that and order is booked and closed properly.
This flow is normally associated to a transaction type (which is used to setup an order type
in the sales orders window).
Order Flow Generic with Header Level Invoice Interface: When ALL of the lines of the
order are fulfilled, this flow ensures that the order is then ready to be progressed to invoice
interface.
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Chapter 2 - Page 10
Line Flow Generic: When you save a line in the sales orders window, this flow initiates
to ensure that an order line is properly entered, scheduled, shipped, fulfilled, invoiced and
closed. It performs these various activities mentioned using sub-processes like Enter
Line, Schedule Line, Ship Line Manual, Fulfill, Invoice Interface Line, Close Line.
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Chapter 2 - Page 11
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The ATP functionality enables you to inform your customer when goods are available to fulfill
the sales order. The ATP quantity is calculated given the inputs of item, ordered quantity,
ordered quantity unit of measure, and requested date. Using these inputs and the quantity of the
item in Oracle Inventory, the Availability (ATP) window displays the quantity in the
warehouse as well as the total reservable quantity, so that you can determine how much can be
promised to the customer. The Availability window displays the date when the item will be
available. Further, if the item is in scarce supply, substitute item information is also displayed.
The order is booked when all the required fields in both the header and lines are entered and
validated and there are no error messages reported by the processing constraints framework.
The order header status changes to Booked. The workflow activity Book is reached only when
the Book Eligible activity is complete. The order could be incomplete or placed on hold and
the booking activity could be deferred. If the hold applied is a generic order level hold or a
booking specific hold, the order will not be booked.
When you click the Book button on the Quick Sales Orders window, the API OEXUBOKB.pls
checks if the order is eligible for booking. If not, it generates an error message. If it is eligible
for booking, the API calls the workflow to progress the booking activity and sets the Booked
Flag to Y.
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Based on the release criteria you specify, you can pick release order lines. These order lines
can be pick released together on a trip, stop or delivery. With pick release you can move the
items from the warehouse to the staging areas. With pick release you move the items from the
warehouse to the staging area. Along with physically moving the items, you perform a move
order transaction to record the stock movement in Inventory.
You can Pick Release using a one, two, or three-step process.
The one-step process consists of selecting the Auto Allocate box on the Inventory tab and the
Auto Pick Confirm box on the Inventory tab when you run Pick Release, which means that the
Pick Recommendation is automatically created and Pick Confirmed without any manual
intervention.
The two-step process consists of selecting Auto Allocate (not Auto Pick Confirm), which
creates a move order that is automatically detailed. It enables you to view the Pick
Recommendation and provides the opportunity to change quantity, location, and subinventory.
You can report a missing quantity at the Pick Confirmation step in the Transact Move Orders
window. Once you have made your changes, you can transact the move order to Pick Confirm
the inventory.
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Chapter 2 - Page 13
The three-step process consists of selecting neither the Auto Allocate or Auto Pick Confirm
check boxes. This creates a move order whose details you can enter manually or automatically
in the Transact Move Orders window. After the details are entered, you can transact the move
order to pick confirm the transaction.
You can pick release the order using the Shipping > Release Sales Orders window to pick
release online or using a concurrent program or SRS Pick Selection List Generation SRS.
You need to specify the Release Rule Name to be able to proceed with the pick release when
using the concurrent program or SRS.
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Chapter 2 - Page 14
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When you need to confirm that your items have been shipped out of inventory to the customer
as a delivery, use the Ship Confirm window. Perform Run Ship Confirm to indicate that the
items are loaded onto the carrier from the staging location. When you run Ship Confirm, the
system decrements Oracle Inventory and updates the sales order line status. This information is
then transferred through AutoInvoice to Oracle Accounts Receivables for invoicing. Finally,
accounting information can be sent to the general ledger from Oracle Inventory and Oracle
Accounts Receivables.
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Chapter 2 - Page 15
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From a general viewpoint, AutoInvoice enables you to import various transactions like
invoices, debit memos, credit memos, on-account credits from other Oracle products (Projects,
Order Management, Service, Property Management) or non-Oracle systems like legacy
systems. You can use a SQL Loader (for non-Oracle sources) or Interface programs (for other
Oracle products) to import data into the Invoice Interface tables. Where required, tax is
calculated for the imported lines, and they are validated and passed to the Receivables tables.
AutoInvoice is a concurrent program in Oracle Receivables that performs invoice processing at
both the order and line levels. You can interface orders, returns and charges information to
Receivables to create invoices, credit memos and credits on account, recognize revenue and
manage sales credits. Once an order or line or set of lines is eligible for invoicing, the Invoice
Interface workflow activity interfaces the data to Receivables. Oracle Order Management
inserts records into the following interface tables: RA_INTERFACE_LINES and
RA_INTERFACE_SALES_CREDITS. Please note that Oracle Order Management does not
use RA_INTERFACE_ DISTRIBUTIONS because all account code creation is done by
AutoInvoice based on the AutoAccounting rules you have defined. For customer acceptance,
AR_INTERFACE_CONTS_ALL is populated for all lines that have contingencies attached to
them. This information is interfaced to Receivables for lines and discount lines.
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Chapter 2 - Page 16
Use the AutoInvoice concurrent program to create invoices for the processed orders. You
cannot use AutoInvoice to create invoices for the following items:
Where the item attributes Invoice Enabled or Invoiceable Item is set to No; included item or
internal order. If you do use AutoInvoice, the Invoice Interface workflow activity is completed
with a status of Not Eligible.
If the order or lines are on hold, the order details will not be interfaced to Receivables. The
Invoice Interface workflow activity will complete with a status of On Hold. You can either
release the hold manually, or progress the workflow Actions > Progress Order in the Lines tab.
Alternatively you could wait till the hold is re-evaluated after a time period of 12 hours, in
which case if it is eligible for invoicing, the Workflow Background Process activity progresses
the lines to invoice interface.
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Chapter 2 - Page 17
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Practice - Practice - Order to Cash Cycle with Standard Items

Overview
In this practice, you will learn how to create orders with a standard item. Please note that you
will be completing an order to cash cycle with a standard item using all the seeded data available
in the environment. Examples of seeded data are: Order Type, Customer, Price List, Item, etc.
Assumptions
Use Order Management Super User, Vision Operations (USA) or comparable Super
User Order Management responsibility.
Tasks
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Create an order to cash lifecycle
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1.
Create an order.
2.
Save and book the order.
3.
Pick release the order.
4.
Ship confirm the order.
5.
Use AutoInvoice to create an invoice for the order.
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Chapter 2 - Page 18
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Solution Order to Cash cycle with Standard Items

Create an order
1. Navigate to the Quick Sales Orders window:
2. (N) Orders, Returns > Quick Sales Orders
3. Create an order for Computer Service and Rental:
Customer: Customer Service and Rental (1006)
Order Type: Standard
4. Verify the following on the Main tab and Others tab (if the field is not visible on the
window, you can folder-enable it):
Operating Unit = should be Vision Operations
Shipping Method: DHL
Warehouse: V1
Price List: Corporate
Ship To and Bill To Address should default depending on the Customer
Name/Number field value
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5. Enter Order Line Information:

Ordered Item: AS54888
Qty: 2
Shipping Method: DHL
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6. Save your work. The Status on the line should display as Entered.
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7. Book the Order using (B) Book Order.
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Chapter 2 - Page 19
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8. Note: Click (M) Tools > Workflow Status to see the status of the flow. Click (B) View
Diagram on the Workflow Status HTML page to see the order processes and activities. A
green line around an activity (represented by a box) indicates that the activity is in
progress. Close the Workflow Status window to return to the Quick Sales Orders
window.
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Pick Release the order
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9. (N) Shipping > Release Sales Orders
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10. In the (T) Order tab, the Orders field should show a value of Unreleased.
11. Enter the order number in the Order Number field.
12. The Customer and Order Type fields get populated based on the Order Number field
value.
13. Click (T) Inventory. Set Auto Allocate to Yes.
14. Click (T) Shipping. Set Auto Pick Confirm and Autocreate Delivery to Yes.
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15. Click (B) Execute Now to pick release and pick confirm the order.
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Chapter 2 - Page 20
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Ship Confirmation
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16. Open the Shipping > Shipping Transactions window.
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17. The Query Manager window opens. Enter your order number in the fields From Order
Number and To Order Number. Select no value in the Line Status field.
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18. Click Find to find your order.
19. The Shipping Transactions window opens to display your order details with the statuses.
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Chapter 2 - Page 21
20. Click on the Delivery, Path by Stop and Path by Trip tabs. The delivery and trip should
have been autocreated. If not, use the Actions LOV to Auto-Create Deliveries, AutoCreate Trip.
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21. Navigate to the (T) Delivery tab. Click (B) Ship Confirm.
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22. Accept all other defaults. Click (B) Ok.
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23. You will get a message that the delivery was successfully confirmed. Click Ok and close
the Shipping Transactions window.

Chapter 2 - Page 22
Verifying Status
24. Open the Quick Sales Orders window to check the status of your order. It should display
as Shipped.
25. Click (M) Tools > Workflow Status to see the current status of your order. Click (B)
View Diagram to see the diagrammatic representation of the order flow. When a
workflow activity (represented by a box) is enclosed with a green line, it implies that the
activity is in progress.
Viewing the Shipping Details from the Quick Sales Orders window
26. Click (B) Actions > Additional Line Information to view the delivery and trip
information and status.
Order Header Main Tab
Line Status
Booked
Shipped
Additional Line
Information
Delivery Status =
Closed
Picked Status = Shipped
Trip Status = Closed
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Chapter 2 - Page 23
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Interfacing to Receivables using the Workflow Background Process concurrent

program
27. From the Quick Sales Orders window, navigate to (M) View > Requests. Click (B)
Submit a New Request (single request) and select the concurrent request Workflow
Background Process. Enter the following as parameters:
Parameters window:
Item Type: OM Order Line
Process Deferred: Yes
Process Timeout: No
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28. Click Submit to process your request. You will get a request ID that you can track in the
Find Requests window. Click Find to see your request processed. It should complete as
Normal.
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Chapter 2 - Page 24
29. Return to the Quick Sales Orders window. Query for your order by using the F11 key.
Enter your order number and use the Ctrl-F11 keys to get the query results. Though your
order status still displays as Booked, the line status should show up as Closed.
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Run AutoInvoice
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30. Navigate to (N) Receivables > Interfaces > AutoInvoice. Click (B) Submit a New
Request and then select a single request when prompted. The concurrent programs
window opens to enable you to run AutoInvoice.
31. In the Name field select the AutoInvoice Master Program and enter the following
parameters when the parameters window pops up:
Parameters for AutoInvoice:
Organization: All
Invoice Source: ORDER ENTRY
Date: your current date
(Low) Sales Order Number: Look for your sales order number in the LOV and
select it
(High) Sales Order Number: Look for your sales order number in the LOV and
select it
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Chapter 2 - Page 25
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32. Click Ok and return to the main window. Click Submit to run AutoInvoice. You will be
given a request ID, which you can use to track the status of your request. It should
complete as normal.
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Chapter 2 - Page 26
Viewing your Invoice details
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33. (N) Quick Order Organizer. Enter your order number and click (B) Find. When your
order appears in the result list, click (B) Actions > Additional Order Information > (T)
Invoices / Credit Memos.
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Chapter 2 - Page 27
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34. Click (B) Invoice Details to view the invoice that has been autocreated from your order.
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Chapter 2 - Page 28
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Order to Cash Lifecycle with PTO Models and PTO Kits
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Order to Cash Lifecycle with PTO Models and PTO Kits

Oracle Configurator is part of the Order Management suite and is used extensively by Order
Management when orders for Assemble to Order, Pick to Order and Configure to Order
Models, Kits, Hybrid configurations and Items are required by customers.
Pick to Order model consists of:
Model bill of material with optional items and option selection rules
Pick to Order Kit consists of:
Standard bill of material with mandatory included items
Hybrid configurations consist of:
Pick-to-Order models with optional Assemble-to-Order items
Pick-to-Order model containing Assemble-to-Order model
A typical process flow for Pick to Order:
Define Model and Option Class Bills of Material and routings
Enter sales orders for models with options
Perform ATP check to find earliest possible ship date for configuration
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Chapter 2 - Page 29
Book and schedule the order

Pick Release and Ship Confirm the PTO order
Run AutoInvoice to create an invoice for the order
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Chapter 2 - Page 30
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Practice - Practice - Order to Cash Cycle with PTO Kits

Overview
In this practice, you will learn how to create orders with PTO Models and Kits. Please note that
you will be completing an order to cash cycle with PTO Models and Kits using all the seeded
data available in the environment. Examples of seeded data are: Order Type, Customer, Price
List.
Assumptions
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Tasks
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1. Create a PTO Kit in Inventory.

2. Create a Bill of Material for the PTO Kit.
3. Enter quantities for the items.
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4. Create an order for the PTO Kit.
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Chapter 2 - Page 31
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Solution Order to Cash Cycle with PTO Kits

Create a PTO Configuration
1. (N) Inventory > Items > Master Items
2. Enter the item name: OM-PTO-SMC-MODEL
3. Enter the description: pto smc model
4. (M) Tools > Copy From
5. Template: PTO Model
6. Click (B) Apply
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Note: The Template will default the item attributes and statuses. Enter the following elements
of the PTO model to complete the configuration:
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Chapter 2 - Page 32
PTO SMC Model:

Item Name
Item Template
Item Type
XX-PTO-SMCMODEL
PTO Model
PTO
XX-PTO-Main-OptionItem
Finished Good
Standard
XX-PTO-MainIncluded-Item
Finished Good
Standard
XX-PTO-Class-1
PTO Option Class
PTO
XX-PTO-Class1Option-Item
Finished Good
Standard
XX-PTO-Class1Included-Item
Finished Good
Standard
XX-PTO-Class-11
PTO Option Class
PTO
Finished Good
Standard
Finished Good
XX-PTO-Class-2
PTO Option Class
PTO
Finished Good
Standard
Finished Good
Standard
XX-PTO-Class-3
PTO Option Class
PTO
Finished Good
Standard
Finished Good
Standard
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Standard
Note: Please check the Returnable flag in the Order Management tab in order to be able
to create returns for these items.

Chapter 2 - Page 33
Create Bills of Materials

7. Navigate to (N) Bills > Bills
8. Create a bill of material for each container (Item Template = PTO Option Class) in the
table above.
9. Start with the sub-class or the lowest class in the hierarchy so that once it is created it can
be included in the top models or classes.
10. The field Item is the item name as well as the BOM name.
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11. Ensure that the Item Seq is in the order you want the items included in the Bill of
Material. Enter all quantities as appropriate.
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12. Click (T) Order Management to enter if the item is optional for the bill or not. Usually
included items are not optional.
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13. The Quantity (Minimum) should be less than or equal to the Quantity in the Main tab.

Chapter 2 - Page 34
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14. Run the (M) Tools > Create Common Bill concurrent program. Select All Organizations
button so that the Bill of Material is available across all inventory organizations.
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Chapter 2 - Page 35
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15. Use the (M) View > Requests option to view the completion of the Bill of Material.
16. Repeat the same steps for creating a Bill of Material in the following sequence (refer to
the table PTO SMC Model above):
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XX-PTO-Class-1 with the Class1 option item and included item and Class 11
XX-PTO-Class-2 with the Class2 option item and included item
XX-PTO-Class-3 with the Class3 option item and included item
XX-PTO-Main-Option-Item and XX-PTO-Main-Included-Item
XX-PTO-SMC-Model
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Enter Quantities for the items
17. Use the Miscellaneous Receipts window to create quantities for the items. You need to
enter quantities only for finished goods.
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18. (N) Inventory > Transactions > Miscellaneous Receipts
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Chapter 2 - Page 36
19. Select Miscellaneous Receipt from the Type LOV. Click (B) Transaction Lines to view
the Type LOV.
20. The Miscellaneous Receipt window opens so that you can specify the subinventory,
account and quantity for the item.
Subinventory = Stores
Account = Audit Fee
Quantity = 10
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21. Save and exit once you have completed entering the quantity for the items.
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Chapter 2 - Page 37

23. Enter the following in the sales orders window:
Customer = Computer Service and Rentals
Order Type= Standard
24. In the Order Lines region, enter the top model XX-PTO-SMC-MODEL in the Ordered
Items field. Enter a Quantity of 10.
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25. Click (B) Configurator and select the classes that should be a part of the PTO model. Use
the Select box to choose the classes. Please note that if you select XX-PTO-Class-1, then
XX-PTO-Class-11 is automatically included as it is a sub-class of XX-PTO-Class-1.
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Chapter 2 - Page 38
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26. Click (B) Finish. Configurator processes the classes that you have selected to display on
the sales order window. You will get a message indicating that the Configurator
processing is in process. Once the processing is complete, the sales orders window shows
the following PTO Kit information:
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Chapter 2 - Page 39
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27. (B)Book the order.

28. Complete the rest of the order to cash cycle:
Pick Release
Ship Confirm
AutoInvoice
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Drop Shipments
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Drop Shipments
Drop shipment is a method of fulfilling sales orders by selling products without the order taker
handling, stocking, or delivering them. The seller buys a product and the supplier ships the
product directly to the sellers customer. Drop shipments are used due to the following reasons:
Customer requires an item that is not normally stocked
Customer requires a large quantity of the item which is not available with you
It is more economical when the supplier ships directly to the customer
In the diagram of the drop ship cycle, the seller receives a sales order from the customer and
sends a purchase order to the supplier. The supplier ships directly to the customer. The seller
receives an invoice from the supplier and sends an invoice to the customer.
There are three types of drop shipments:
Full Drop Shipment: The seller sends the purchase order to the supplier for the full
quantity that the customer had ordered
Normal Shipments and Partial Drop Shipment: If the seller has only part of the quantity
available for shipping to the customer, then that quantity is shipped. The user looks at the
availability for the order qty by using the ATP check and if the whole qty is not available
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Chapter 2 - Page 41
the balance qty is fulfilled using the dropship process. A purchase order is created for the
remaining quantity which the seller was not able to fulfill.
Normal Shipments and Full Drop Shipment: The seller ships some goods from inventory
to the customer, and the other goods are always shipped from an external source (supplier)
Drop shipments are created as sales orders in Order Management, indicated as drop shipments
when their Source Type is entered as External. The Purchase Release concurrent program or
workflow in Order Management creates rows in the Requisition Import tables in the
Purchasing module. Purchasings Requisition Import process creates requisitions. After the
requisition has been approved, it generates a purchase order. The Source Type is entered as
Supplier. The purchase order is sent to the supplier who then arranges for the delivery of the
items to your customer. The supplier notifies you that the items have been shipped to the
customer, via an invoice, EDI document, or an Advance Shipment Notice (ASN). In turn you
generate an invoice to be sent to the customer. Additionally when you receive confirmation of
a drop shipment or the suppliers invoice, you create a receipt for it. This creates inbound and
outbound material transactions in your system for accounting purposes.
When you receive confirmation of a drop shipment or the suppliers invoice, you create a
receipt for it. This creates inbound and outbound material transactions in your system for
accounting purposes. You can now generate an invoice to be sent to the customer.
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Drop Shipments Across Ledgers
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A common scenario involves manufacturing facilities in some countries, sales organizations in
others, and financial companies in several others. These entity structures allow multinational
organizations to take advantage of the benefits of each legal environment where they are
organized. They also allow companies to provide products to market quickly and profitably,
taking advantage of regional hub operations that rationalize product demand and control
supply sourcing in a centralized manner.
The ability to drop-ship goods across legal entities and ledgers is a major business requirement.
It is possible to drop ship across operating units and ledgers in Oracle Applications. The
introduction of cross-operating unit drop shipment raises the need for hybrid drop shipments
where the sales order is drop shipped to one, but not both, of the organizations involved in
executing the transaction.
You can model a drop shipment where the source of the goods is another organization. When
purchase release is run, the order line should be visible in the Procurement Organizations
purchasing system (a different operating unit using a separate ledger).
You can view customer addresses across ledgers, and legal entities support the drop ship
practices.
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Chapter 2 - Page 43
You can receive and record an Advanced Shipment Notice (ASN) to facilitate logical receipt of
the goods in the sales organization. The ASN will indicate the quantities, items, shipment
dates, and ship-to location (customer address). The ASN should be created automatically when
the procurement organization processes a logical receipt.
On the basis of internal orders (purchase and sales), intercompany receivables and payables
transactions must be recorded. The procurement organization creates an intercompany
receivables invoice for the goods, and the sales organization generates an intercompany
payables invoice. These transactions are based on prices negotiated between the two
organizations. For the intercompany accounts to stay balanced, the receivables and payables
invoices must be created simultaneously. You can set up intercompany transactions using the
Intercompany Transaction Flows window.
When you receive confirmation of a drop shipment or the suppliers invoice, you create a
receipt for it. This creates inbound and outbound material transactions in your system for
accounting purposes. You can now generate an invoice to be sent to the customer.
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This flow supports the central distribution process flow. In this typical scenario, a sales order is
placed against the operating unit associated with the local sales organization, with a shipping
warehouse of the factory.
Upon shipment of the material from the factory, ownership for the material automatically
transfers through the regional distribution entity, then to the local sales organization, and
finally to the customer. In Oracle Applications, this is achieved by having the physical
shipment from the factory to the customer automatically trigger a logical shipment from the
factory to the regional distribution organization. A logical receipt is followed by a logical
shipment in the regional distribution organization, and finally a logical receipt and shipment in
the local sales organization to the customer. These transactions are accounted, but inventory
valuations in the local sales and regional distribution organization are not affected. The factory
then invoices the regional distribution entity, that invoices the local sales organization which in
turn invoices the customer. The internal invoices are done at the transfer price.
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Chapter 2 - Page 45
Practice - Order to Cash Cycle with Customer Acceptance

Overview
In this practice, you will learn how to create orders and record customer acceptance. Please note
that you will be completing an order to cash cycle with customer acceptance using all the seeded
data available in the environment.
Assumptions
Tasks
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6.
Create an order.
7.
Save and book the order.
8.
Pick release the order .
9.
Ship confirm the order.
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10. Use AutoInvoice to create an invoice for the order.
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Solution Order to Cash Cycle with Customer Acceptance

Enable Customer Acceptance in Order Management
1. (N) Orders, Returns > Setup > System Parameters
Enable Fulfillment Acceptance = Yes
2. Enable function security for the Order Management Super User responsibility for the
following two functions:
Sales Orders: Fulfillment Acceptance This ensures that the action attribute
Fulfillment Acceptance is available in the Actions LOV. You can use the folder
functionality to include the Fulfillment Acceptance option in the Actions LOV.
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Sales Orders: Update Acceptance Attributes This allows for updating the
acceptance attributes of Acceptance Name and Acceptance Expire days.
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Note: These are attached to the sales order menu ADS_OM_SUPERMENU.
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3. Change your responsibility to Revenue Management Super User Vision Operations USA.
4. (N) Revenue Contingencies > Contingency Definition

Chapter 2 - Page 48
5. Create a Contingency Rule for pre-billing implicit acceptance. Contingency rules are
terms and conditions that prevent immediate revenue recognition like delivery,
acceptance, government regulations, customer creditworthiness etc.
6. A contingency rule consists of the following that you need to enter:
Deferral Reason: XX-CA-PREBILL-IMPLICIT
Start Date: enter a date of your choice
Related General Policy region: Select the None button
Define Deferral Reason Removal Event region:
Removal Event: Invoicing
Event Attribute: Ship Confirm Date
Days Added to Event Attribute: any number that you want the removal event to
occur
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7. Click (B) Apply and return to the main page.
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8. Click (B) Define Assignment Rules.
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9. Enter the following information:
Rule Name: XX-CA-PREBILL-IMPLICIT-RULE


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Revenue Contingency Name: XX-CA-PREBILL-IMPLICIT
Parameter: Bill-To Customer
Condition: IN
Case Sensitive: No
Value: Business World
10. You can add one or more parameters for the assignment rule. Click (B) Apply.
Using Pre-Billing Implicit Customer Acceptance
11. Change responsibility to Order Management Super User, Vision Operations USA
12. Enable the Acceptance-related fields using folder functionality on the sales orders line in
the Others tab:
Acceptance Name (this is known as Deferral Reason in Revenue Management

responsibility)
Acceptance Date
Acceptance Expire Event
Acceptance Expire Days
Acceptance Type
Accepted By
Accepted Qty
Acceptance Description
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13. Open a default folder, include the above fields in the Others tab using the Show Field
option. Checke the Make as Default box and Use Folder > Save As giving the folder
name as XX-Line-Cust-Accept.
14. The concurrent request set Implicit Acceptance Request set will run for recording implicit
acceptance and updating the above fields.
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15. Enter the following in the Quick Sales Orders window:
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Customer Name: Business World (1608)
Order Type: Mixed

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Item: AS54888
Qty: 2
16. The default acceptance details will be displayed in (T) Others.
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17. Book the order, using (B) Book.
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18. Pick Release the order using (N) Shipping > Release Sales Orders > Release Sales
Orders.
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19. Ship Confirm the order.
20. Use AutoInvoice to invoice the order. (N) Receivables > Interface > AutoInvoice.
Note: If you require to perform an explicit acceptance, use Actions > Fulfillment
Acceptance to open the Order Information Portal page and record your acceptance
details.
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Back-to-Back Orders
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Back-to-Back Orders
The process of creating Back-to-Back orders involves the close linking of sales orders and
purchase orders. Back-to-Back ordering is used as a replenish to order process for items that
you stock in inventory.
To create and use Back-to-Back orders, you need to ensure that the purchasing document
creation is automated, that you always have the latest status of the lines progress, and that you
can peg (or hard reserve) quantities against the order, so that the items are not allocated to
another customer.
The Auto Create Requisition process creates the requisition for the purchase order from the
sales order in Purchasing. The requisition must be identified as CTO. The purchase order is
then created automatically from the requisition and sent to the supplier. After the supplier
receives the purchase order, the items are recorded in inventory and a reservation is
automatically made against the sales order line. The sales order can then be picked, shipped,
and invoiced.
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Chapter 2 - Page 52
Guided Demonstration Creating Back to Back Orders

Setups for Back-to-Back Orders Item Attributes
Note: Use Order Management Super User, Vision Operations (USA) or comparable Super User
Order Management responsibility.
1. Create an item using the Inventory > Items > Master Items.
2. Select the Vision Operations (V1) organization if prompted.
3. Setup Item Attributes for a standard item XX-FG2.
4. The item type for the item XX-FG1 should display a value Finished Goods and an Item
Status of Active. Enter the following attributes in each of the tabs indicated below:
(T) Purchasing Select Purchasable box. Enter a list price in the List Price field.
(T) General Planning Select Buy in the Make or Buy LOV
(T) Work in Process Select Build in WIP box
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(T) Order Management Select Customer Ordered box and Assemble to Order
box
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Chapter 2 - Page 53
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5. The profile option MRP: Default Sourcing Assignment Set should be set to Null or any
%Supplier% value.
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6. Add the item XX-FG2 to the Corporate pricelist. (N) Pricing > Price List Setup.
Create an order
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7. Navigate to the Quick Sales Orders window:
8. (N) Orders, Returns > Quick Sales Orders. Create a sales order for Business World:
Customer: Business World (1608)
Order Type: Standard
Warehouse: V1
Operating Unit: Vision Operations
9. Verify the following on the Main tab and Others tab (if the field is not visible on the window,
you can folder-enable it):
Operating Unit = should be Vision Operations
Warehouse: V1
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10. Enter Order Line Information:

Ordered Item: XX-FG1

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Qty: 21
ATO box should be checked. Use the (M) Folder > Show Field option to display
the ATO check box.
11. Save your work. The Status on the line should display as Entered.
12. Book the Order using (B) Book Order.
Note: The Process Messages window may display with some warnings. Click (B) Continue.
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Note: Click (M) Tools > Workflow Status to see the status of the flow. Click (B) View Diagram
on the Workflow Status HTML page to see the order processes and activities. A green line
around an activity (represented by a box) indicates that the activity is in progress. When you
book the order, the line status is Create Supply Eligible.
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13. When you progress the order ((B) Actions > Progress Order), the line status is PO
Requisition Requested.
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Chapter 2 - Page 56
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14. Close the Workflow Status window to return to the Quick Sales Orders window.
Run Requisition Import
(N) Orders Returns > Requisition Import
Import Source: CTO
Group By: Item
Multiple Distributors: No
Initiate Approval after re-import: Yes
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After the concurrent request is processed successfully, the Sales Orders line shows External Req
Open.
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Find the PO Requisition
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15. (N) Purchasing > Requisitions > Requisition Summary

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16. Clear all fields and enter CTO in the Import Source field. The Requisition Headers Summary
window displays.
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17. The Approval Status should be Approved. Verify that the line information corresponds to
that in the sales orders window.
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AutoCreate the Purchase Order

18. (N) Purchasing > AutoCreate
19. In the Find Requisitions window, click (B) Clear and enter the PO Requsition number you
created in Step ____.
20. In the AutoCreate Documents window that displays, verify the requisition details and click
(B) Automatic to create the purchase order.
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21. Enter the following in the window:
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Supplier: Advanced Network Devices

Source: Santa Clara-ERS
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22. Note: The line status of the sales order is PO Open.

23. (N) Purchasing > Receiving > Receipts
24. (B) Clear. Enter the PO Number and click (B) Find.
25. The Receipts window opens with the PO details.
26. Select the (T) Lines and enter Stores as the Subinventory value. (I) Save.
27. Note: If the value of the Subinventory field is blank, you can populate it by updating the
value of the Subinventory field in the Receiving Transactions window. (N) Purchasing >
Receiving > Receiving Transactions.
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28. Note: The line status on the Sales Order is Awaiting Shipping.
Creating Material Transactions
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29. (N) Inventory > Transactions > Material Transactions
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30. The following information is displayed:

Item: XX-FG2

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Source Type: Purchase Order

Source: 5694
Transaction Type: PO Received
Transaction Action: Receipt in Stores
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31. Check the on-hand quantity in the Quick Sales Orders window, it should be 21.
32. Pick Release the order.
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Sales Agreements
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Sales Agreements
A Sales Agreement is a suppliers representation of an agreement with a customer for the
supplier to sell and the customer to buy goods or services. Usually the agreement is fulfilled by
executing multiple sales transactions over a period of time. The SA Header includes the
following:
The information that other order headers include (customer, ship to, bill to, version)
Effective dates of the SA
Payment and freight terms between the customer and supplier
Sales Agreement minimum and maximum value
Control flag to determine whether you can exceed the maximum value
Pricing Information like standard price lists, SA specific price lists
The SA line information includes the following:
Items
The minimum/maximum quantity agreed by the customer and supplier
Price including choice of price list
Effective dates
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Negotiation Agreement
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Negotiation Agreement
A Sales Agreement can start with either the Negotiation phase or the Fulfillment phase. If the
Sales Agreement starts with the Negotiation phase, it will first follow the Negotiation flow and
then go through the Fulfillment phase.
The Sales Agreement is specified for a given time period, indicated by the Effectivity dates on
the agreement. The product/item categories are also entered in the Sales Agreement. You can
specify the minimum and maximum quantities for the booked sales order. Additionally you can
specify the minimum and maximum amount (in value) for the booked sales order. You can set
up a basic price list and enter the price for the Sales Agreement, and also set up the payment
and freight terms for the Sales Agreement.
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Approve Sales Agreement
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Approve Sales Agreement

You can setup Sales Agreement Types that include or do not include an approval step. Sales
Agreement Types are Transaction Types with a Sales Document Type of Sales Agreement.
The commonly used seeded Negotiation Flows are: Negotiation Flow Generic, Negotiation
Flow Generic with Approval and Negotiation Flow - Simple. Once negotiation with the
customer is complete and all necessary sales agreement information has been entered, selecting
Submit will launch the approval process and change the SA status from Draft to Pending
Internal Approval if the Sales Agreement Type has been setup with an approval step in the
process. If the Sales Agreement Type does not include an approval step, submitting the SA
will progress the SA to the status Pending Customer Acceptance.
The Sales Agreements window contains the Acceptance tab that records the customer
acceptance process. The customer and supplier information are entered here. Clicking
Customer Acceptance confirms that the Sales Agreement status changes to Customer
Accepted.
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Releases Against a Sales Agreement
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Releases Against a Sales Agreement

There are two ways that you can enter an order (release) against a Sales Agreement:
Through the Quick Sales Orders window, by directly creating a new order with the Sales
Agreement number
Through the Sales Agreement window by clicking Create Release to create a sales order
against that Sales Agreement
When you enter the Sales Agreement number, all the header information of the Sales
Agreement defaults on the order header.
After you enter the line information, you should enter the appropriate SA line number. If the
line information is valid, then the quantity is consumed from the SA line.
Note: For all this the SA should be in active status. You cannot create sales agreement releases
for SAs during the approval process.
When the Sales Agreement is created, a number of values may be entered which are later
defaulted to the release. For example: with the Enforce Price List box, you can specify whether
a price list is enforceable on the header or line of the release. When you select the Enforce
Price List box, the price list is defaulted to the release, header or line whichever is applicable,
and you cannot select another price list. Both the header and line of the Sales Agreement
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incorporate these enforceable terms. Defaulting Rules need to be modified to use the SA as a
source of information to default information from the SA onto the release.
When you create an order (release) against the Sales Agreement, the system checks the
quantities and amounts entered in the lines. It then updates the quantities and amounts of the
SA line accordingly. Thus the Sales Agreement shows summary level information about the
releases against the sales agreement. The following fields are used for accumulating or
displaying the quantities and amounts:
Released Quantity
Fulfilled Quantity
Remaining Unfulfilled Quantity
Fulfilled Amount
Remaining Unfulfilled Amount
Returned Quantity
Released Amount
Returned Amount
The accumulation of the quantities and amounts occurs when the release line data is entered or
updated. When the release line is saved, the released quantity is updated at the Sales
Agreement header and line. When the release line is fulfilled, the fulfilled quantity on the SA
line is incremented. When a release line is returned and the item is received, the Returned
Quantity is incremented. The Remaining Unfulfilled Quantity may be stored or may be
calculated for display purposes. It should always equal the Ordered Quantity the Fulfilled
Quantity + the Returned Quantity.
You can terminate a Sales Agreement if it is in the fulfillment phase and if it has no open
release lines. Also when the Expiration Date is reached or when the maximum agreed quantity
or amount is reached, the Sales Agreement can be terminated. The Termination date is
defaulted to the system date. Once you terminate a Sales Agreement, you cannot reopen it and
a workflow notification is sent to the appropriate persons, informing them that the Sales
Agreement is terminated.
When a Sales Agreement is terminated and eligible for closure, it must be closed manually.
You cannot manually close an active Sales Agreement; it must be terminated, expired, or lost.
You can reopen an expired Sales Agreement.
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Practice - Practice - Creating a Sales Agreement

Overview
In this practice, you will learn how to create a Sales Agreement and also how to create releases
against this Sales Agreement. In this practice, the SA creation begins in the Negotiation Phase
and the Negotiation Flow selected does not include an approval step.
Create a Sales Agreement
Create a release (sales order) against the Sales Agreement
Assumptions
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Create a Sales Agreement (SA)
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1. Business World (1608) has contacted you to place a long-term order for item AS54999. They
wish this to be supplied every week in quantities of 15 for a period of 30 weeks.
2. Create a SA for Business World that incorporates all the conditions for a long-term order.
Create a Release against the SA
3. Create one or more sales orders that refer to the SA and track the Released Amount.
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Solution Creating a Sales Agreement

SA Creation
1.
Navigate to the Sales Agreements window:

(N) Blanket Agreements > Sales Agreements
2.
Create a SA for Business World:

Customer: Business World (1608)
Sales Agreement Type: SA without Approvals
Sales Agreement Name: XX-Blanket Practice
Activation Date: enter todays date
Expiration Date: enter the date 8 months from today
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3.
(T) Pricing in the upper block. Enter the following information:

Price List: Corporate.
Check box Enforce Price List should be checked.

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4.
(B) Price List Setup. In (T) List Lines enter the following information:
Product Context: Item
Product Attribute: Item Number
Product Value: AS18947
Value: 1500
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Note: The above image shows the SA window, Pricing tab and above that, the Price Lists
window is displayed.
5.
Click (I) Save and close the Price Lists window to return to the SA window.
6.
In the SA window, in (T) Fulfillment in both the upper and lower regions, enter the
following information:
Min Quantity Agreed: 15
Max Quantity Agreed: 30
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7.
In (T) Fulfillment of the lower region, enter the following information:

Min Release Quantity: 15
Max Release Quantity: 30

Chapter 2 - Page 69
Min Release Amount: 1000

Max Release Amount: 100000
8.
In (T) Accounting for both the header and line regions, enter Payment Term of Net30 and
ensure that the Currency is USD.
9.
In the lines (lower) region, in (T) Main, enter Item Context as Internal Item Number and
Item as AS18947 with a UOM of Ea.
10. (I) Save and take note of the Status of the SA. It will appear as Draft. Select Submit Draft
from the Actions button to change the status to Pending Customer Acceptance.
11. (B) Actions > Customer Accepted. This will change the Status to Active. Now you can use
the Sales Agreement in an order release.
12. Write the name of the SA here ________________. Save your work and close the window.
Create Release against SA
13. (N) Blanket Agreements > Sales Agreement Organizer.
14. In the Find Blanket window that opens, enter the Blanket Number that you wrote in Step 9
and then click (B) Find.
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15. The Blankets Summary window displays your SA. Click (B) Create Releases to create a
sales order against the SA. This will open the Sales Orders window, defaulting most of the
information relevant to the SA.
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Note: Alternatively, you can create a new sales order using the (N) Orders, Returns > Sales
Orders option and refer to the SA in the order header.
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16. In (T) Line Items, enter AS18947 with a quantity of 15.
17. (I) Save. Close the window and return to the Sales Agreement Organizer. Click (B) Open
Agreement.
18. In the upper region, go to (T) Fulfillment, you will see the release (sales order) amount in
the Summary section in the field Released Amount. The SA is constantly updated to reflect
the latest Released Amount with each order created against it.
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Order to Cash Lifecycle with Customer Acceptance
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In a number of countries, the accepted trading practice is that an invoice is not raised when the
goods are shipped to the customer. Invoicing is done only when the customer receives and
accepts the goods. Invoicing is done for the quantities that are finally accepted by the customer
with acceptance date being the invoice date. As a result, the revenue recognition process is also
deferred and linked to customers accepting the shipped goods. To implement this practice of
recording customer acceptance and deferring invoicing and revenue recognition, the Customer
Acceptance functionality is used.
Recording Customer Acceptance is optional in Oracle Order Management. You can enable the
Customer Acceptance functionality by setting the system parameter Enable Fulfillment
Acceptance to a value of Yes for the operating unit specified in the system parameters window.
In Oracle Order Management you can record the customers acceptance of the goods explicitly
or implicitly. With explicit acceptance you can use the Order Information Portal to accept or
reject the goods. You can open the Order Information Portal page from the Quick Sales Orders
window using the Actions > Fulfillment Acceptance option. To perform an implicit
acceptance, you need to define a deferral reason in Accounts Receivables and also run the
Implicit Acceptance Request Set (concurrent programs).
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Chapter 2 - Page 72
Flow for Pre-Billing Acceptance:

Enter sales orders with lines to be accepted
Progress the order book, pick release and ship confirm
The line status will be Pending Pre-Billing Acceptance
View/update Acceptance related fields on the order line (Others tab folder enabled)
Perform Acceptance/Rejection explicitly using the Order Information Portal Page or
implicitly using the AR setups and the concurrent request set
View the Acceptance/Rejection on the sales orders line
Line status will be Closed and the line is interfaced to Accounts Receivables
Invoice generation and Revenue Recognition happen subsequently
Flow for Post-Billing Acceptance:
Enter sales orders with lines to be accepted
Progress the order book, pick release and ship confirm
The line status will be Pending Post-Billing Acceptance
View/update Acceptance related fields on the order line (Others tab folder enabled)
Line status will be Closed and the line is interfaced to Account Receivables
Perform Acceptance/Rejection explicitly using the Order Information Portal Page or
implicitly using the AR setups and the concurrent request set
View the Acceptance/Rejection on the sales orders line
Revenue Recognition takes place once the acceptance is recorded
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Pre-Billing Customer Acceptance with full explicit acceptance:
Enter and Book the order.
Pick Release and Ship Confirm the order.
Order Lines status is Pending Pre-Billing Acceptance.
Using the Order Information Portal you can mark the lines as accepted for the full quantity
shipped.
Order line proceeds to invoicing and revenue recognition. Acceptance date is passed to
AR as the invoice date.
Pre-Billing Customer Acceptance with full implicit acceptance:
Enter and book the order. Revenue Management is set up to assume acceptance if explicit
acceptance/rejection is not performed within 30 days of shipment.
Pick release and ship confirm the order.
The order line status is Pending Pre-Billing Acceptance.
30 days pass without receiving acceptance or rejection.
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Chapter 2 - Page 74
Acceptance is assumed. The order proceeds to invoicing and revenue recognition.

To verify this you can query the order lines and see that an automatic acceptance was
generated on the 31st day after shipping.
Post-Billing Customer Acceptance with full explicit acceptance:
Enter and book the order.
Invoice interface the order.
Order lines status displays Pending Post-Billing Acceptance.
If you need to record the acceptance, open the Order Information Portal page and mark it
as accepted for the full quantity shipped.
Order line status is Closed.
Post-Billing Customer Acceptance with full implicit acceptance:
Enter and book the order. Revenue Management is set up to assume acceptance if explicit
acceptance/rejection is not performed within 30 days of shipment.
Invoice interface the order.
Order lines status display as Pending Post-Billing Acceptance.
30 days pass without receiving acceptance or rejection.
Acceptance is assumed. Order line closes and revenue recognition takes place.
You can query the order lines and see that an automatic acceptance was generated on the
31st day after shipping.
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Chapter 2 - Page 75
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Practice - Order to Cash Cycle with Customer Acceptance

Overview
In this practice, you will learn how to create orders and record customer acceptance. Please note
that you will be completing an order to cash cycle with customer acceptance using all the seeded
data available in the environment.
Assumptions
Tasks
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11. Create an order.

12. Save and book the order.
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13. Pick release the order .
14. Ship confirm the order.
15. Use AutoInvoice to create an invoice for the order.
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Chapter 2 - Page 77
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Solution Order to Cash Cycle with Customer Acceptance

Enable Customer Acceptance in Order Management
21. (N) Orders, Returns > Setup > System Parameters
Enable Fulfillment Acceptance = Yes
22. Enable function security for the Order Management Super User responsibility for the
following two functions:
Sales Orders: Fulfillment Acceptance This ensures that the action attribute
Fulfillment Acceptance is available in the Actions LOV. You can use the folder
functionality to include the Fulfillment Acceptance option in the Actions LOV.
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Sales Orders: Update Acceptance Attributes This allows for updating the
acceptance attributes of Acceptance Name and Acceptance Expire days.
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Note: These are attached to the sales order menu ADS_OM_SUPERMENU.
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23. Change your responsibility to Revenue Management Super User Vision Operations USA.
24. (N) Revenue Contingencies > Contingency Definition

Chapter 2 - Page 78
25. Create a Contingency Rule for pre-billing implicit acceptance. Contingency rules are
terms and conditions that prevent immediate revenue recognition like delivery,
acceptance, government regulations, customer creditworthiness etc.
26. A contingency rule consists of the following that you need to enter:
Deferral Reason: XX-CA-PREBILL-IMPLICIT
Start Date: enter a date of your choice
Related General Policy region: Select the None button
Define Deferral Reason Removal Event region:
Removal Event: Invoicing
Event Attribute: Ship Confirm Date
Days Added to Event Attribute: any number that you want the removal event to
occur
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27. Click (B) Apply and return to the main page.
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28. Click (B) Define Assignment Rules.
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Rule Name: XX-CA-PREBILL-IMPLICIT-RULE


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Revenue Contingency Name: XX-CA-PREBILL-IMPLICIT
Parameter: Bill-To Customer
Condition: IN
Case Sensitive: No
Value: Business World
30. You can add one or more parameters for the assignment rule. Click (B) Apply.
Using Pre-Billing Implicit Customer Acceptance
31. Change responsibility to Order Management Super User, Vision Operations USA
32. Enable the Acceptance-related fields using folder functionality on the sales orders line in
the Others tab:
Acceptance Name (this is known as Deferral Reason in Revenue Management

responsibility)
Acceptance Date
Acceptance Expire Event
Acceptance Expire Days
Acceptance Type
Accepted By
Accepted Qty
Acceptance Description
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33. Open a default folder, include the above fields in the Others tab using the Show Field
option. Checke the Make as Default box and Use Folder > Save As giving the folder
name as XX-Line-Cust-Accept.
34. The concurrent request set Implicit Acceptance Request set will run for recording implicit
acceptance and updating the above fields.
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35. Enter the following in the Quick Sales Orders window:
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Customer Name: Business World (1608)
Order Type: Mixed

Chapter 2 - Page 80
Item: AS54888
Qty: 2
36. The default acceptance details will be displayed in (T) Others.
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37. Book the order, using (B) Book.
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38. Pick Release the order using (N) Shipping > Release Sales Orders > Release Sales
Orders.
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40. Use AutoInvoice to invoice the order. (N) Receivables > Interface > AutoInvoice.
Note: If you require to perform an explicit acceptance, use Actions > Fulfillment
Acceptance to open the Order Information Portal page and record your acceptance
details.
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Summary
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Multiple Organization Access

Control Setup
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Chapter 3
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Multiple Organization Access Control Setup

Chapter 3 - Page 1
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Chapter 3 - Page 2
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Objectives
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Organization Structure in Oracle Applications
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Organization Structure in Oracle Applications

The classifications that map an organization structure in Oracle Applications are described
below:
Business Group: This refers to the consolidated enterprise, a major division, or an operation
company and has no accounting impact. You need to have at least one business group in your
business hierarchy. Oracle Applications provides a default business group, Setup Business
Group. You can define additional business groups as required for your enterprise.
Set of Books (Ledger): A set of books is a ledger into which journal entries are entered for one
or more operating units for an organization. A set of books is created using the Set of Books
window in General Ledger. You need to specify the 3 Cs that define a set of books: Chart of
Accounts (accounting flexfield structure), Functional Currency and Financial Accounting
Calendar.
Legal Entity: A legal entity is a legal company for which you prepare tax and fiscal reports.
Operating Unit: An organization that uses Oracle subledgers, such as Oracle Cash
Management, Oracle Order Management and Shipping Execution, Oracle Payables, Oracle
Purchasing, Oracle Receivables, and related products. It may be a sales office, a division, or a
department. Operating units are associated with legal entities. Operating units are assigned to
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Chapter 3 - Page 5
ledgers and a default legal context. Information is secured by operating unit for these
applications using responsibilities. Each user can access, process, and report on data only for
the operating units assigned to the MO: Operating Unit or MO: Security Profile profile option.
The MO: Operating Unit profile option only provides access to one operating unit. The MO:
Security Profile provides access to multiple operating units from a single responsibility.
Inventory Organization: An organization for which you track inventory transactions and
balances, and/or an organization that manufactures or distributes products. Examples include
(but are not limited to) manufacturing plants, warehouses, distribution centers, and sales
offices. The following applications secure information by inventory organization: Oracle
Inventory, Bills of Material, Engineering, Work in Process, Master Scheduling/MRP, Capacity,
and Purchasing receiving functions. To run any of these applications, you must choose an
organization that has been classified as an inventory organization.
Subinventory: Subinventories are unique physical or logical separations of material inventory,
such as raw inventory, finished goods, or defective material. All material within an
organization is held in a subinventory therefore, you must define at least one subinventory.
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Multi-Org Access Control (MOAC)
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Multi-Org Access Control (MOAC)

MOAC addresses the need to secure data to users that have access to specific operating units
that are assigned to them. It provides the ability to access and process transactions for multiple
operating units under one responsibility. Some key aspects of MOAC:
Multiple Organizations in a single installation: You can define various organizations within a
single installation of Oracle Applications. These organizations can be business groups, legal
entities, operating units, inventory organizations.
Secure Access: You can assign many operating units to a single responsibility using the
security profile MO: Security Profile that is set at site level or responsibility level. You should
have assigned multiple operating units to the security profile so that the responsibility can
access data only in these assigned multiple operating units.
Responsibility determines access to operating unit or units: If MOAC is not enabled, you can
implement security at the operating unit level through the MO: Operating Unit profile option
called, which is set at the site, responsibility or user level. If MOAC is enabled, you can
implement security at the operating unit level using the MO: Default Operating Unit and MO:
Security Profile profile options.
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Chapter 3 - Page 7
All tables in Purchasing, Payables, Order Management, and Receivables, except vendors and
customers tables, contain an ORG_ID column. When you open a window in these applications,
you are actually looking at a view of the underlying table. The window will show only those
records where the value in the ORG_ID (operating unit) column corresponds to the value of the
profile option for the responsibility you are logged in with.
Inventory Organization Access: You can specify the inventory organizations that are available
to users in each responsibility. The Choose Inventory Organization window automatically
limits available inventory organizations to those authorized for the current responsibility.
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Using MOAC in Oracle Order Management
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Using MOAC in Oracle Order Management

Setup windows that have the Operating Unit field: Approvals, Transaction Types, Payment
Types, System Parameters, Shipping Tolerances.
Transaction windows that have the Operating Unit field: Sales Orders, Quick Sales Orders,
Order Import Corrections, Pricing and Availability, Processing Messages, Order Organizer,
Retrobilling Organizer, Audit History, Create Hold Sources, Release Hold Sources, Sales
Agreements, Scheduling Organizer, Order Information Portal (HTML pages).
The Operating Unit field is a required field in the above windows. When the window opens,
the Operating Unit field gets its value from the profile option MO: Default Operating Unit,
however it displays as an LOV, so that you can select a different operating unit other than the
default if needed. The Operating Unit field is always displayed in the windows that are not
folder enabled (Transaction Type, System Parameters). The operating unit field is a hidden
field on all folder enabled windows and you can select to display this field in windows like
Sales Order, Quick Sales Orders. When MOAC is enabled, the value of the operating unit
populates from the MO: Default Operating Unit profile option. If you change the value of the
operating unit in the form, the value of the operating unit comes from the MO: Security Profile.
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Chapter 3 - Page 9
After entering other information in the window, if you change the operating unit, a message is
displayed indicating that all the fields will be cleared if the operating unit is changed.
You can query in these windows using operating unit as one of the search criteria. If the
operating unit is specified as one of the search criteria, the search results will display only that
data which is from the specified operating unit. If no operating unit is specified, then the search
results will retrieve all the relevant data from all the operating units that the responsibility with
which you logged in has access to.
The Operating Unit parameter is optional in Process Order Public API. You can call the
Process Order Public API, Get Order API and Lock Order API for any of the Operating Units
that you have access to, by specifying an Operating Unit value as a parameter.
For batch processes like Order Import or High Volume Order Import, EDI/XML, the interface
tables also have an Operating Unit field. If no value is specified in the fields, then Order
Import/High Volume Order Import will attempt to process those records for the default
operating unit. In these concurrent programs (Order Import or High Volume Order Import) you
can also set the value of the hidden parameter Process Orders with no Org Specified as
required.
Oracle Order Management concurrent requests are single-org, multi-org or global. For singleorg requests, the Operating Unit parameter is a required field and is populated with the default
operating unit. If you need to run the request for multiple orgs, leave the optional Operating
Unit parameters field blank. Some concurrent programs are classified as global, you can run
them across all operating units. In such programs, the Operating Unit parameter field is
disabled. Similarly, reports can be run for a single org or globally (across operating units).
Defaulting of the operating unit value takes place in the following manner: When MOAC is
enabled, the value of the operating unit for the MO: Security profile option is defaulted based
on the system profile option MO: Default Operating Unit. When MOAC is not enabled, the
value of the operating unit is the default for MO: Operating Unit profile option. For more
details on MOAC in Oracle Order Management, please refer to the Oracle Order Management
Users Guide and Oracle Order Management Implementation Manual.
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Setting Up MOAC
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Setting up MOAC
There are various operating unit security scenarios that can exist in an enterprise:
There is only one Operating Unit.
There are multiple Operating Units, but users have access to only one Operating Unit.
There are multiple Operating Units, and users have access to some of the Operating Units.
There are multiple Operating Units, and users have access to all Operating Units.
1. Define Organizations and Relationships: Use the HR responsibility to create organizations
(N) HRMS Management > Work Structures > Organization > Description.
2. Assign Responsibilities: Use the System Administrator responsibility to assign
responsibilities to your user (N) Security > Users > Define.
3. Define Organization Hierarchy (optional): Use the HR responsibility to create a hierarchy
for the organizations that you have created. In addition to a primary reporting hierarchy
used in HR, you can define multiple hierarchies for matrix management, reporting, and for
security.
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Chapter 3 - Page 11
4. Define Security Profile: Use the HR responsibility to define a security profile (N) HRMS
Management > Security > Profile. You can either define security profiles based on an
organization hierarchy or a list of organizations.
5. Run Security List Maintenance concurrent request: This concurrent program builds a list of
operating units that are associated with the security profile. The list is available so that it
can be used and validated by other module APIs.
6. Set the Security Profile option for each Responsibility: Once the security profiles are
created, you can assign the values to the MO: Security Profile option at the responsibility
level. Use the System Administrator responsibility for this (N) Profile > System.
7. Setup a default operating unit: Use the profile option MO: Default Operating Unit to
default the operating unit in various windows. You can set the profile option at the
responsibility or user level.
8. Run the Setup Validation Report: Use the System Administrator responsibility to check for
any setup-related issues that might have occurred during MOAC setup. The report
parameters are:
Active Responsibilities Only: Select Yes or No to validate only the active
responsibilities on the report. The default value is Yes.
Correct Customer Attributes: Select Yes or No to correct the customer attributes. If
you choose Yes, the report deletes the operating unit-specific data from the
Customer records. The default value is No.
Correct Supplier Attributes: Select Yes or No to correct the supplier attributes. If you
choose Yes, the report deletes the operating unit-specific data from the supplier
records. The default value is No.
For more information on setting up MOAC, please refer to the Oracle Applications Multiple
Organizations Implementation Guide.
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Guided Demonstration Setting Up Guided Deomonstration Setting Up MOAC

Notes: Enter the following enterprise structure: Top Org with 2 Operating Units. Both Operating
Units have an Inventory Org each.
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(N) > HRMS Manager > Work Structures > Location

1. Enter the following details for some new locations:
Scope: Global
Name: enter a name starting with your intials (e.g. XX-OrgLocation)

Description: any description
(T) Address Details
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2. Address flexfield enter the following:

Address Line 1: 301 Patriots Road
City: San Diego
State: CA
Zip Code: 92130
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Chapter 3 - Page 13
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County: San Diego

Country: United States
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3. (B) OK
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4. (N) Inventory > Setup > Organizations > Organizations
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5. Click (B) New in the Find window and in the Organizations window, enter the location
(XX-OrgLocation) that you created in the previous steps.
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Chapter 3 - Page 14
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6. (T) Shipping Details:
Enter a Contact
The Ship-To Location should default as your location name
Ensure that the following boxes are checked:
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o Ship-To Site
o Bill-To Site
o Receiving Site
o Internal Site
o Office Site
7. (M) Save.
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8. Similarly, create locations for your other orgs: OU1, OU2, InvOrg1, InvOrg2. Select the
Global button for determining the scope of the location. Possible names that you could
use for the locations:
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Chapter 3 - Page 15
XX-OU1-Location
XX-OU2-Location
XX-InvOrg1-Location
XX-InvOrg2-Location
9. (N) > HRMS Manager > Work Structures > Organization > Description
10. A Find window pops up prompting you to search for an org. Click (B) New to create a
new org.
11. Create the following orgs in the Organization window one by one. Leave the Type field
blank and enter the effective dates for the org.
Org Name
Location
Internal or
External
Organization
Classification
XX-TOP
XX-OrgLocation
Internal
GRE/Legal
Entity
XX-OU1
XX-OU1-Location
Internal
Operating Unit
XX-OU2
XX-OU2-Location
Internal
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XX-InvOrg1
XX-InvOrg1Location
Internal
XX-InvOrg2
XX-InvOrg1Location
Internal
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Chapter 3 - Page 16
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Operating Unit
Inventory
Organization
Inventory
Organization
12. When you save your work, you will be prompted with a flexfield screen to display more
information. Accept all defaults and enter USA for Legislation and USD for Currency.
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13. (N) > HRMS Manager > Work Structures > Organization > Hierarchy
14. Enter a hierarchy for your organization structure.
15. In the Name field enter a Name for your hierarchy.
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16. Enter a Version Number and Start Date for the new hierarchy.
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17. Using F11 and Ctrl-F11, query for your top organization in the Organization region >
Name field. Please note that if your organization classification is a Business Group it
will not appear in this search result list.
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Chapter 3 - Page 17
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18. In the Subordinates sub-region, enter the operating units and click the Down arrow key to
enter a subordinate (Inventory Org) for each operating unit.
19. Save your work and exit the window.
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20. (N) > HRMS Manager > Security > Profile
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21. Enter a Name and a Business Group.
22. Select the Security Type as Secure organizations by organization hierarchy and/or
organization list.
23. Enter your Organization Hierarchy name (you created it in the steps above).
24. Check the Include Top Organization box and the Exclude Business Groups box.
25. Enter Operating Unit in the Classification field and enter the name of your operating unit.
You need to do this for both operating units that you have created.
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Chapter 3 - Page 18
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26. Save your work.
27. Run the Security List Maintenance concurrent program. (M) View > Requests > Security
List Maintenance with the following parameters:
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Generate Lists For: All Security Profiles or One Named Security Profile
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Chapter 3 - Page 19
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28. Responsibility: System Administrator

29. (N) > Profile > System
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30. When you have created the security profile, you can assign the value to the MO: Security
Profile option at the responsibility level. You can select the same security profile for
multiple responsibilities.
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Chapter 3 - Page 20
31. Assign a default operating unit to the profile option MO: Default Operating Unit. (N) >
Profile > System.
32. Run the Setup Validation Report to check if the setup steps have been performed
successfully.
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Chapter 3 - Page 21
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Chapter 3 - Page 22
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Summary
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Chapter 3 - Page 23
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Chapter 3 - Page 24
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Oracle Inventory Setup for

Oracle Order Management
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Chapter 4
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Oracle Inventory Setup for Oracle Order Management

Chapter 4 - Page 1
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Chapter 4 - Page 2
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Chapter 4 - Page 3
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Objective
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Chapter 4 - Page 4
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Overview
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Overview
Oracle Inventory treats many different types of things as inventory. Inventory can be:
Finished goods that you sell to customers
Services that you sell to customers
Spare parts for maintenance
Raw materials for manufacturing processes
Inventory you purchase from a supplier on consignment
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Chapter 4 - Page 5
Receipt to Issue Lifecycle
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Receipt to Issue Lifecycle

Oracle Inventory uses the receipt to issue process to manage your inventory. When inventory
arrives in your warehouse you receive it. After you receive inventory, you can transfer it
within your organization or to another organization. Finally, you can issue material out of
Oracle Inventory.
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Chapter 4 - Page 6
Inventory Organizations
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Inventory Organizations
An inventory organization is a facility where you store and transact items. When you
implement Oracle Inventory, you must define one or more inventory organizations. Inventory
organizations represent distinct entities in your enterprise and can be one of the following:
A physical entity such as a manufacturing facility, warehouse, or distribution center.
A logical entity such as an item master organization, which you use to define items.
An inventory organization may have the following attributes:
Its own location, ledger, costing method, workday calendar, and items.
Share one or more of these characteristics with other organizations.
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Chapter 4 - Page 7
Setting Up Locations
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Setting Up Locations
Locations define information that describe the physical locations of employees and
organizations. Locations are shared between Oracle Inventory, Oracle Purchasing, Oracle
Human Resource Management Systems, Oracle Order Management, and Oracle Shipping
Execution. Locations flagged as global locations are available to all business groups. You can
associate each organization with only one location; however, you can associate more than one
organization with the same location.
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Chapter 4 - Page 8
Inventory Organization Structure
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Inventory Organization Structure

An inventory organization may have one or more subinventories. Subinventories are unique
physical or logical separations of material inventory, such as raw material, finished goods, or
defective goods. All material within an organization is stored in a subinventory. You must
define at least one subinventory for every organization.
You define subinventories by organization. Each subinventory must contain the following
information:
Unique alphanumeric name
Status
Cost Group (if you have Oracle Warehouse Management installed)
Parameters
Lead times
Sourcing information
Account information
For more information about subinventories see Defining Subinventories, Oracle Inventory
Users Guide.
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Chapter 4 - Page 9
Subinventories may consist of one or more locators. You use locators to identify physical areas
within subinventories where you store inventory items. You can track items by locator and
restrict items to a specific locator. Locator control is optional in Oracle Inventory.
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Chapter 4 - Page 10
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Sample Inventory Organization
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Sample Inventory Organization
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Chapter 4 - Page 11
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Guided Demonstration - Creating Subinventories

Responsibility: Oracle Order Management Super User, Vision Operations USA
1.
(N) Inventory >Setup > Organizations > Subinventories
2.
(M) File > New
3.
Enter the following subinventory information:

Name:
Raw
Description:
Raw Materials
Locator Control:
Item Level
4.
(B) Open.
5.
Select Storage as the subinventory Type.
6.
(M) File > Save.
7.
(M) File > Close Form.
8.
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Verifying Subinventories
9.
(N) Change Organization.
10. Select M2 Boston Manufacturing.
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11. (N) Setup > Organizations > Subinventories

12. (M) View > Find.
13. Enter Raw in the Find Field.

14. Click OK.
15. Note that subinventory Raw is not available in M2.

16. (M) File > Close Form.
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Chapter 4 - Page 12
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Practice - Creating Subinventories

Overview
In this practice you will learn how to create two subinventories.
Assumptions
You are skilled in Oracle navigation.
Responsibility > Inventory, Vision Operations USA
Tasks
If necessary, change your Organization to Seattle (M1).
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Create four subinventories for your team. Create one subinventory for your finished goods (FGI)
stock, a Main Stores (MAIN) subinventory, a Raw Materials (RM) subinventory, and Low Value
(LV) items subinventory. Your Low Value subinventory must be a non-tracked subinventory.
Use the following naming convention to differentiate your team from other teams (XXFGI)
where the pound sign represents your team number.
After completing the lab, answer the following questions.
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1.
In which organization are your new subinventories?
2.
Determine if XXFGI exists in M2- Boston Manufacturing and why.
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Chapter 4 - Page 13
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Solution - Creating Subinventories

Responsibility = Inventory, Vision Operations USA
1.
2.
Change Organization to M1 Seattle.
(N) Change Organization
Choose Seattle Manufacturing
Select OK
Navigate to the Sub-inventories window.
3.
(N) Setup > Organizations > Subinventories
(B) New
Name:
Description:
Status:
Type:
Locator Control:
XXFGI
Finished Goods Inventory
Active
Storage
Item Level
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Chapter 4 - Page 14
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4.
(M) File > Save
5.
(M) File > New.

Name:
Description:
Type:
Status:
Locator Control:
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XXMain
Main Stores
Storage
Active
Dynamic Entry
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Chapter 4 - Page 15
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6.
(M) File > Save
7.
(M) File > New

Name:
Description:
Status:
Type:
Locator Control:
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XXRM
Raw Materials
Active
Storage
None
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Chapter 4 - Page 16
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8.
(M) File > Save
9.
(M) File > New

Name:
XXLV
Description:
Low Value Inventory
Status:
Unserviceable: Not Available for Netting, ATP and Reservations
Type:
Storage
Locator Control: None
Quantity Tracked: Deselected
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Chapter 4 - Page 17
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10. Save and Close window.
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(M) File > Save
(M) File > Close Form
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11. In which organization are your new subinventories? M1 Seattle Manufacturing

Verifying Subinventories
12. Does a subinventory called XXFGI exist in M2 Boston Manufacturing? No, you created
your subinventories in M1 Seattle Manufacturing.
13. (N) Change Organization.
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Select M2 Boston Manufacturing.
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14. (N) Setup > Organizations > Subinventories.

15. (M) View > Find.

Chapter 4 - Page 18
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Chapter 4 - Page 19
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Chapter 4 - Page 20
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Interorganization Shipping Networks
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Interorganization Shipping Networks

An interorganization shipping network describes the relationships and accounting information
between a shipping organization and a destination organization. You must define a shipping
network between two organizations before you can transfer material between organizations.
When you setup a shipping network you must select a transfer type. The choices are intransit or
direct. If you choose intransit, then Oracle Inventory moves material to an intermediary state
before it reaches the destination organization, and a receipt transaction is required in the
destination organization once the material arrives in order to retrieve it. If you choose direct,
Oracle Inventory moves the material directly to the destination organization. For both however,
you can determine default receipt routing and whether internal orders are required to transfer
material.
If you choose intransit as the transfer type you can determine:
Shipping methods
GL accounts to use in transit
Material ownership during transfers
Planning lead-times
Transfer charges
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Chapter 4 - Page 21
For more information see Interorganization Shipping Networks, Oracle Inventory Users
Guide.
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Chapter 4 - Page 22
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Shipping Method
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Shipping Method
Shipping methods are the way you ship material. When you create a shipping method, you
must enable it before you can use it in a shipping network. If you disable a shipping method
you cannot use it in a shipping network.
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Chapter 4 - Page 23
Units of Measure
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Units of Measure
You define units of measure for tracking, moving, storing, and counting items.
Primary Unit of Measure
When you define an item you establish a primary unit of measure. The system tracks on-hand
quantity and calculates transactions based on the primary unit of measure.
Secondary Unit of Measure
You can optionally establish a secondary unit of measure (dual unit of measure control) for an
item. If an item is under dual unit of measure control, then the system tracks on-hand quantity
based on both the primary and secondary units of measure. Secondary unit of measure can be
used for cases where you need to track in two units of measure and there is no constant
conversion between the two unit of measures (UOMs). For example, chickens can be tracked
in pounds and eaches.
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Chapter 4 - Page 24
Uses of Units of Measure
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Uses of Units of Measure

Planning Products
- Forecasting and consumption
- Master scheduling
- Material requirements planning
Work in Process
- Shop floor moves
- Resource transaction
- Completion and return transactions
- Inquiries and reports
Bills of Material and Engineering
- Defining bills of material
- Defining engineering items
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Chapter 4 - Page 25
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Unit of Measure Class
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Unit of Measure Class

Unit of measure classes represent groups of units of measure with similar characteristics. A
unit of measure class contains a base unit of measure. You use the base unit of measure to
perform conversions between units of measure in the class. For this reason, the base unit of
measure should represent the other units of measure in the class, and be one of the smaller
units. For example, quantity is a unit of measure class and each, dozen, and gross are examples
of units of measure within the class. The unit of measure each is the base unit of measure for
this class.
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Chapter 4 - Page 26
Guided Demonstration - Creating Unit of Measure Classes

Responsibility: Order Management Super User, Vision Operations USA
1.
(N) Inventory> Setup > Units of Measure > Classes.
2.
(M) File > New.
3.
Enter the following unit of measure information:

Name:
XX-Metric
Description:
XX-Metric Class
Base Unit
XX-Meter
UOM:
XXM
4.
(M) File > Save.
5.
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Chapter 4 - Page 27
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Chapter 4 - Page 28
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Unit of Measure Conversions
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Unit of Measure Conversions

A unit of measure conversion is a mathematical relationship between two different units of
measure. For example, 16 ounces = 1 pound, or 2.2 pounds = 1 kilogram. If you want to
transact items in units of measure belonging to classes other than their primary UOM class,
you must define conversions between the base units of measure in different UOM classes.
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Chapter 4 - Page 29
Guided Demonstration - Defining Unit of Measure Conversions

1.
(N) Setup > Units of Measure > Conversions
2.
(M) File > New.
3.
Enter XX-Centimeter in the Unit field.
4.
Enter 0.01 in the Conversion field.
5.
(M) File > New.
6.
Enter XX-Kilometer in the Unit field.
7.
Enter 1000 in the Conversion field.
8.
(M) File > Save.
9.
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Chapter 4 - Page 30
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Guided Demonstration - Creating Units of Measure

1.
(N) Inventory> Setup > Units of Measure > Units of Measure.
2.
(M) File > New..
3.
Use the following information to create two new units of measure:
Name
UOM
Description
Class
XX-Centimeter
XXC
XX Centimeter
XX-Metric
XX-Kilometer
XXK
XX Kilometer
XX-Metric
4.
(M) File > Save.
5.
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Chapter 4 - Page 31
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Practice - Defining Units of Measure

Overview
In this lab you will be doing the following:
Defining Unit of Measure Classes
Defining Units of Measure
Setting up Unit of Measure Conversions
Assumptions
You are skilled in Oracle Navigation
Tasks
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1. Define unit of measure class:
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Define the unit of measure class, Quantity Class with the base unit of measure
Each.
Use your team number (XX) to uniquely identify your unit of measure class.
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2. Define unit of measure:
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Define the following units of measure for your class. (Use your team number
(XX) to uniquely identify your units of measure.)
Dozen
Gross
Case
3. Set up UOM conversions:
Set up Standard conversion for your units of measure.
Use your team number to uniquely identify your class from the other teams in the
classroom.
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Note: A Gross = 144 each, and a case = 24 each.
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Solution Defining Units of Measure

Responsibility = Order Management Super User, Vision Operations USA
Defining Unit of Measure Classes
1.
Navigate to the UOM Classes window.
(N)Inventory > Setup > Units of Measure > Classes
2.
The application prompts you to select an organization if it is a first-time access to the

database. Select M1 Seattle Manufacturing from the list of values.
3.
(M) File > New

Name
Description
Base Unit
UOM (abbreviation)
4.
XX-QTY
XX-Quantity Class
XX-Each
XXE
(M) File > Save.
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Defining Units of Measure

5.
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Navigate to the Units of Measure window.
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6.
(B) Units of Measure
(M) File > New


Chapter 4 - Page 33
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7.
Enter the units of measure information according to the following table:
Name
UOM
Description
XX-Dozen
XXD
XX Dozen UOM
XX Gross
XXG
XX Gross UOM
XX Case
XXC
XX Case UOM
Note: Select (M) File > New between each new unit of measure.
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8.
(M) File > Save.
9.
(M) File > Close form
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Setting up Unit of Measure Conversions
10. Navigate to the Unit of Measure Conversions window.
(B) Setup > Units of Measure > Conversions
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11. (M) File > New
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12. Enter the unit of measure conversion information according to the following table:
Unit
XX-Dozen
Class
Conversion
Base Unit
XX-Qty
12
XX-Each

Chapter 4 - Page 34
XX-Gross
XX-Qty
144
XX-Each
XX-Case
XX-Qty
24
XX-Each
Note: Select (M) File > New between each new unit of measure conversion.
Note: Verify that you are creating a standard unit of measure conversion.
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13. (M) File > Save.
14. (M) File >Close Form.
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Chapter 4 - Page 35
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Chapter 4 - Page 36
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What is an Item?
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What is an Item?
An item is a part or service you:
Purchase
Sell
Plan
Manufacture
Stock
Distribute
Prototype
Items can also be containers for items as well as components you build into other items.
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Chapter 4 - Page 37
Steps to Setup, Define, and Maintain Items
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Steps to Setup, Define, and Maintain Items

The following are the steps for creating and maintaining items:
Define Inventory organization.
Create the item templates.
Use the templates or existing items to define items.
Enter values for additional item attributes.
Assign a status to the item.
Enable the item in organizations.
Update the organizational-level attributes values.
Assign categories to the item (optional)
Assign items to catalog groups (optional)
Define item relationships (optional)
Delete items (optional)
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Defining Items
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Defining Items
Define only the information you need to maintain the item. You cannot define an item at the
organization level. Oracle Inventory automatically switches to the Master Item window when
you define a new item.
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Defining Items
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Chapter 4 - Page 40
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Item Master Organization
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Item Master Organization

An item master organization is a logical entity that you use to define items. You use the other
organizations to store and transact inventory. After you define an item in the item master, you
can assign it to any number of other organizations.
There is no functional or technical difference between the item master organization and other
organizations; however, it is recommended that you limit the item master to an item definition
organization.
You should also define one item master organization per Oracle Inventory implementation.
You can use the same item master for child organizations across different ledgers. Item masters
are distinct entities with no relationship to each other. You cannot associate items in one item
master organization with another item master organization. You cannot copy items across item
master organizations.
Defining the Item Master Organization
You create the item master organization in the same way that you create other inventory
organizations.
You use the Organization window to create the item master organization
Use the Organization Parameters window to specify the organization as the Item Master.
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Chapter 4 - Page 41
You assign child organizations to the item master organization.

- Note that the item master uses itself as its item master.
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Item Validation Organization
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The item validation organization contains all the items that you sell to customers. You set the
Item Validation Organization parameter in the Parameters window. You must set assign an
item validation organization for each operating unit. You must also define all transactable
items in the item validation organization. Typically, you set the item master organization as the
item validation organization for each operating unit; however, you can set it to any
organization within the operating unit.
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Chapter 4 - Page 43
Item Attributes
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Item Attributes
Item attributes are the collection of information about an item.
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Chapter 4 - Page 44
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Unit of Measure Attributes
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Unit of Measure Attributes

You use the units of measure attributes to track items in the warehouse. The following are the
unit of measure attributes and their definitions:
Primary Unit of Measure: This is the stocking and selling unit of measure. Any
necessary conversions are based on this unit of measure. The primary unit of measure is
the default for invoices and credit memos entered in Oracle Receivables.
Tracking: The system can track the item in either the primary only or the primary and
secondary unit of measure. If the system tracks the item by the primary and secondary unit
of measure this is called dual unit of measure control.
Pricing: This attribute controls if pricing is based on the primary or secondary unit of
measure
Defaulting: This attribute controls the behavior of dual unit of measure controlled items.
- Fixed: The system stores inventory in both the primary and secondary units of
measure. You can enter an item quantity in one unit of measure, and the system
converts the quantity to the secondary unit of measure and displays both quantities
- Default: The system stores inventory in both the primary and secondary units of
measure. You can enter an item quantity in one unit of measure, and the system
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Chapter 4 - Page 45
converts the quantity to the second unit of measure and displays both quantities. You
can change the quantity in the secondary unit of measure, without changing the
quantity in the primary unit of measure.
- No Default: The system stores inventory in both the primary and secondary units of
measure. Use this option when the default conversion between the two units of
measure is usually not the same. The system does not automatically display in the
secondary unit of measure when you specify the quantity for the primary unit of
measure. You manually enter the quantity of the secondary unit of measure before
you process a transaction. The secondary quantity can fluctuate from the default
conversion by the factors that you specify in the Deviation + and Deviation attributes.
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Chapter 4 - Page 46
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Order Management Item Attributes
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The following item attributes are specific to Oracle Order Management.
Customer Ordered: You use this attribute to indicate whether an item can be ordered by
external customers. You can add any customer orderable items to price lists in Oracle Order
Management. If you enable this attribute, you can temporarily exclude an item from being
ordered by turning disabling Customer Orders Enabled.
Customer Orders Enabled: You use this attribute to indicate whether a customer can
currently order an item. If you enable this attribute, then you can specify the item in the Sales
Orders window in Oracle Order Management. You can initially define an item with Customer
Ordered Item enabled and Customer Orders Enabled disabled. Consequently, you can define
prices for the item, but you cannot place an order for the item.
Shippable: You use this item attribute to Indicate whether you can ship an item to a customer.
Oracle Shipping Execution uses the pick release program to make these items available for
shipping. A warning is issued if you change the value of this attribute when open sales order
lines exist.
OE Transactable: You use this attribute to indicate whether Oracle Order Management can
place demand for an item. If you enable Shippable, then you usually enable OE Transactable.
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Chapter 4 - Page 47
For items you do not ship, you may still want to enable OE Transactable if you use the items in
forecasting or planning. The system issues a warning if you change the value of this attribute
when open sales order lines exist for the item. You cannot disable this attribute if demand
exists.
Pick Components: You use this item attribute to indicate whether an item has a bill of
material with options, classes, or included items picked from finished goods inventory. You
must enable this item attribute for pick-to-order items. You must disable this item attribute for
assemble-to-order items and items without a bill of material.
Ship Model Complete: You use this item attribute to indicate whether any configuration
derived from this model can ship only when all required quantities of all configuration
components (options or included items) are available. If you enable this attribute, then the Pick
Components attribute and the profile option OE: Reservations must be Yes; and the BOM
Item Type attribute can be Model or Standard.
Returnable: You use this item attribute to indicate whether customers can return an item. If an
item is returnable, you can enter it on the Returns window in Oracle Order Management. Order
Management uses this item attribute with the item attributes Stockable and Transactable to
determine which authorized returned items you can physically receive into inventory.
RMA Inspection Required: You use this item attribute to indicate whether to require an
inspection on returned items.
Financing Allowed: You use this item attribute to indicate if a customer can finance an item.
Shipping Subinventory: You this item attribute to determine the default subinventory for
shipping.
Default Shipping Organization: This is the primary shipping organization for the item. This
organization appears on the Enter Orders window if the item is the source attribute of the
warehouse object in the standard value rule set for the order. This organization appears on the
Enter Returns window if a receiving warehouse is not defined on the customer or order type.
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Chapter 4 - Page 48
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Order Management Item Attributes (cont.)

Check ATP: You use this item attribute to indicate whether to check available to promise or
capable to promise information when placing demand.
ATP Rule: You use this item attribute to indicate an available to promise (ATP) rule. ATP
rules define supply and demand sources, time-fence parameters, and available-to-promise
calculation methods.
ATP Components: You use this item attribute to indicate whether to perform available to
promise checking for components in the bill of material for ATO and PTO items. These
components are included in ATP checking if Check ATP is enabled.
Picking Rule: This item attribute determines the order in which subinventories, locators, lots,
and revisions are picked. This rule will not be employed in Oracle Warehouse Managementenabled organizations.
Default SO Source Type: You use this item attribute to indicate if an item is to be drop
shipped. If the value is internal, the item will not be drop shipped. If the value is external, then
the item will be drop shipped.
Charge Periodicity: This is the the time the system uses to price a persistent or recurring
service or product. The system derives the list of values for this attribute from the profile
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Chapter 4 - Page 49
option OM: UOM Class for Charge Periodicity. Each unit of measure (UOM) in this class is a
periodicity value. An item has only one periodicity value, and the default value is null.
Over Shipment: This item attribute determines the amount of the shipment you can exceed at
the time of ship confirmation.
Under Shipment: This item attribute determines the amount of the shipment you can ship
below at the time of ship confirmation.
Over Return: This item attribute determines the amount of the shipment you can exceed at the
time of receiving or receipt creation.
Under Return: This item attribute determines the lower limit of the received quantity to be
considered as full receipt.
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Chapter 4 - Page 50
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Item Validation
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Item Validation
Oracle Order Management derives the value of item attributes from two different sources: the
item validation organization and the shipping organization. Oracle Order Management uses
item attributes internally or on the sales order line. It categorizes item attributes as only source
and default source.
Only Source
- Assemble to Order
- BOM Item Type
- Build in WIP
- Customer Orders Enabled*
- Inventory Item
- Internal Orders Enabled*
- Pick Components
- Primary Unit of Measure
- Ship Model Complete
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- Serviceable Product Flag

- Service Item Flag
Default Source
- Accounting Rule
- Default Shipping Organization
- Invoicing Rule
- Over Shipment Tolerance
- Under Shipment Tolerance
- Over Return Tolerance
- Under Return Tolerance
- Payment Terms
- Tax Code
* - Also validated in the Shipping Warehouse.
Shipping Warehouse
Only Source
- ATP Components
- ATP Rule
- Check ATP
- Customer Orders Enabled
- Internal Orders Enabled
- Invoice Enabled**
- Invoiceable Item**
- Lot Control
- Purchasable Flag
- Reservations Control
- Returnable
- Revision Control
- Shippable
- Serial Number Control
- Stock Locator Control
- Stockable
- Subinventory Restrictions
- Transactable
- Pricing Quantity Source
- Tracking Quantity Indicator
- Secondary UOM Code
** - If you do not specify the shipping warehouse on the sales order line, then these attributes
default from the item validation organization.
Default Source
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Chapter 4 - Page 52
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- Charge Periodicity
- COGS Account
- Default SO Source Type
Bill of Material Item Attributes
- Mutually Exclusive
- Optional
- Include on Shipping Documents
- Required for Revenue
- Required to Ship
Note: All bill of material item attributes are taken from the organization specified in the item
validation organization.
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Chapter 4 - Page 53
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Item Status
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Item Status
You can use statuses to provide default values for certain item attributes to control the
functionality of an item. The Item Status attribute has a defined set of yes or no values for the
status attributes. You apply the values to the status attributes when you choose an item status
code when you define an item. For example, in the beginning of a product development cycle
you set the Item Status attribute to Prototype with all of the status attributes defaulted to yes
except for Customer Orders Enabled. When the item is ready, you change the Item Status
attribute to Active to enable all item functions.
You can assign one or more pending statuses for an item, to be implemented on future dates.
These statuses become effective on their assigned effective dates. You can view the status
history of an item if needed.
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Item Statuses and Attributes
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Item Statuses and Attributes

You define an item status by selecting the value check boxes for the status attribute. You can
control status attributes and item status at the item level or organization level.
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Organization Assignment and Organization Items
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Organization Assignment and Organization Items

You can enable an item in all child organizations under your master organization or choose
child organizations where you use the item. Oracle Inventory propagates the item to all
organizations in which you want to enable it. You can enter or change organization-controlled
item attributes. For example, you can choose reorder point planning in one organization and
min-max planning in another organization for the same item.
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Chapter 4 - Page 56
Control Levels
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Control Levels
Master-Level Control
An attribute you maintain at the master level has identical values across all organizations that
use the item.
Organization-Level Control
An attribute you maintain at the organization level may have different values for each
organization that uses it.
Attribute Control
Some attributes can be maintained at only the master level or the organizational Level. Units of
measure are controlled at the master level. If you are using multiple organizations, then you
should maintain min-max planning at the organization level.
Technical Note
Master-Level Control
For example, suppose you want to ensure that items defined in two organizations are
transactable at the same time in both organizations. If you make the item not transactable in
one organization, you want the same item to become not transactable in the other organization.
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Organization-Level Control
Suppose only one of the two organizations in your Oracle Inventory implementation performs
manufacturing operations, while the other organization is strictly a distribution warehouse.
For a finished good item used in both organizations, you would want the flexibility to select the
Build in WIP status attribute check box in the manufacturing organization, and clear the Build
in WIP status attribute check box in the distribution organization.
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Guided Demonstration - Defining Items

Responsibility: Oracle Order Management Super User, Vision Operations USA
1.
(N) Inventory > Items > Master Items.
2.
Define an item using the following information.

Item:
AS18456
Description:
Lap Top Assembly
3.
(M) Tools > Copy From.
4.
Select the Finished Good template from the LOV.
5.
Click Apply.
6.
Click Done.
7.
(M) File > Save.
8.
(M) Tools > Organization Assignment.
9.
Enable the Item in M1 Seattle.
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Chapter 4 - Page 59
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Practice - Practice - Defining Items

Overview
In this practice you will learn how to define items, assign item attributes, and enabled items in
organizations.
Assumptions
You are skilled in Oracle navigation.
Responsibility: Oracle Order Management Super User, Vision Operations USA.
Tasks
Create a Standard Customer
1. Login using the following username and password:
User: mfg
Password: welcome
2. Set up a Customer with the required defaults to process Sales Orders.
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Find/Enter Create Organization window:

Organization Name: XX-Big City Electronics (where XX is your initials)
4. (T) Account
Classification: High Technology
Account Type: External
Sales Channel: Commercial
5. (T) Sites
(B) Create Site
Purpose
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Bill To
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5.
Ship To
Location
Bill To Primary
Accounts Payable
Blank
Selected
Receiving Dock A Blank
Selected
(T) Account Profile

Profile Class: DEFAULT

Chapter 4 - Page 60
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6.
(T) Order Management

Free On Board Point: Customer Site
Freight Terms: Prepaid
Warehouse: Seattle Manufacturing
7.
(T) Addresses
(B) New
Country: United States
Address: 222 W Las Colinas Blvd (suggestion: Add a 2nd address line as an
identifier to use in future practices -- Your Initials)
Postal Code: 94401 (select San Mateo from the list that appears when you enter the
postal code. The city, county and state should default)
8.
(B) Open, (T) Details (repeat steps 7 and 8 for the Bill to and the Ship to)
Payment Terms: 30 Net
Salesperson: Abbott, Rachel
9.
Save your work and close the window.
10. Note the Site Number ______________
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Create Items
Use the finished goods template to create five items.
XX-ItemXX
XX-Pager
XX-Palm Pilot
XX-Phone
XX-Phone Card
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Note: Use the following naming convention for your items where XX represents either your
initials or the number assigned to you by your instructor. Be sure to enable your items in M1
Seattle and M2 Boston.
Processing Miscellaneous Receipt Transactions
Use the Miscellaneous Transactions window to receive the material in to inventory.
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Chapter 4 - Page 61
Solution - Defining Items

Responsibility, Oracle Order Management Super User, Vision Operations USA
Create Items
1.
Navigate to the Master Items window
(N) Inventory > Items > Master Items
2.
Create the no inventory controls item:

Name:
XX-Item01
Description
Anything you want.
3.
(M) Tools > Copy From
4.
Enter Finished Goods in the Template field
5.
(B) Apply.
6.
(B) Done
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Chapter 4 - Page 62
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7.
(M) File > Save
8.
(M) Tools > Organization Assignment
9.
Assign the item to the following inventory organizations:

Org:
M1 Seattle Manufacturing
Org:
M2 Boston Manufacturing
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Chapter 4 - Page 63
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11. Repeat steps 2-10 to create the following items: XX-Pager, XX-Palm Pilot, XX-Phone, and
XX-Phone Card.
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12. When you are finished creating the items, save your work and close the window.
Processing Miscellaneous Receipt Transactions
You can use the miscellaneous receipt window to receive material receive material in to
inventory.
13. Navigate to the Miscellaneous Transaction window.
(N) Inventory > Transactions > Miscellaneous Transaction
Note: If the organization window appears, select M1-Seattle Manufacturing. Ensure that you
are in M1 (Seattle) organization when you enter the Miscellaneous Receipt. If you still see
organization V1, (N) Change Organization and select M1-Seattle Manufacturing from the
list of values and click OK.
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14. Enter the following values:

Date: Defaults to current date
Type: Miscellaneous receipt

Chapter 4 - Page 64
Account: 01-580-7740-0000-000 or select Miscellaneous from the Account Aliases

(LOV).
15. (B) Transaction Lines.
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Item
XX-Pager
XX-Palm Pilot
XX-Phone
XX-Phone Card
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Subinventory
FGI
UOM
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Quantity
10000
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FGI
Ea
10000
FGI
Ea
10000
FGI
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10000
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Chapter 4 - Page 65
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17. Save your work and close the window.
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Chapter 4 - Page 66
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Chapter 4 - Page 67
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Item Relationships
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Item Relationships
You can define relationships between items. This allows you to search for items through these
relationships. Except in Oracle Purchasing, these relationships are for inquiry and reporting
purposes only. For example, you can create an item relationship for substitute items or items
for which you can up-sell.
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Chapter 4 - Page 68
Customer Items
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Customer Items
A customer item is an alternate name assigned to an item that is specific to a customer site.
You use the Customer Item window to define customer items. You can also create cross
references between customer items and internal system item numbers.
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Chapter 4 - Page 69
What are Supply and Demand?
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Chapter 4 - Page 70
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Available to Promise
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Available to Promise
Available to Promise (ATP) represents the quantity available for sale at any given period. The
basic formula for ATP is ATP quantity = on-hand quantity + supply - demand shortage.
Oracle Inventory enables you to define different rules that govern what is considered supply
and demand. The ATP process checks the existing supply and demand to determine
availability. For example, if you have 100 units of on-hand quantity on Monday, 100 units that
you expect to receive on Tuesday, and 100 new orders that you plan to produce on Wednesday,
the available to promise on Monday is 100, on Tuesday is 200, and on Wednesday is 300.
Capable to Promise
Capable to Promise is the process of committing orders against available capacity and available
inventory. For example demand for 200 units on Monday, then the system determines whether
to move the availability date to Tuesday when the purchase orders and on-hand quantity make
it 200 units or see if there is enough capacity and upstream components to make, procure, or
transfer 100 additional units to make the availability for Monday.
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Chapter 4 - Page 71
Uses of ATP in Oracle Inventory
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Uses of ATP in Oracle Inventory

You can view the earliest available date for a specific quantity of an item or a group of
items and the available quantity of an item for a specific date.
You can view the supply, demand, and ATP item quantities for the periods that fall
between the current date and the end of the ATP horizon.
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Chapter 4 - Page 72
Defining an ATP Rule
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Defining an ATP Rule

Navigation Path
Inventory Responsibility (N) Setup > Rules > Available to Promise
You can use the following equation to calculate the ATP quantity for each supply period.
Period ATP = (period supply) (period demand)
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Chapter 4 - Page 73
Guided Demonstration - Creating an ATP Rule

Responsibility: Inventory, Vision Operations USA
1.
Navigate to the ATP Rules window.
2.
(N) Inventory Setup > Rules > Available to Promise
Enter the following information:

Name:
Description:
Backward
Past Due Days Demand:
Infinite Supply:
Aggregate Order Promising Time Fence:
3.
Select the following Demand Sources:

Sales Orders
Internal Orders
Discrete WIP
Repetitive WIP
4.
Select the following Supply Sources:

Discrete WIP
Repetitive WIP
Internal Reqs
Supplier Reqa
Purchase Orders
On-hand Available
Interorg Transfers
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5.
(M) File > Save
6.
(M) File > Close Form
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ATP_Backward
ATP Backward consumption
Selected
10
User-defined time fence
User Defined
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Chapter 4 - Page 74
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Chapter 4 - Page 75
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Implementation Considerations
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Implementation Considerations
You should set all costing attributes at the organizational level because costing is most
commonly done at organizational level. Costing of individual items is specific to individual
organizations because of location and other considerations.
Costing Method
Costing method is chosen and set at the inventory organization level. Within ledger, an
enterprise can have multiple cost methods specified at each organization level. For example, a
company may have one average cost org and one standard cost org. Available costing methods
are as follows:
Standard
Weighted
Average
FIFO
LIFO
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Chapter 4 - Page 76
Summary
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Chapter 4 - Page 77
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Chapter 4 - Page 78
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Oracle Receivables Setup for

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Chapter 5
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Oracle Receivables Setup for Oracle Order Management

Chapter 5 - Page 1
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Chapter 5 - Page 2
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Chapter 5 - Page 3
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Objectives
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Chapter 5 - Page 4
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Overview of Trading Community Architecture
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Overview of Trading Community Architecture

Order Management integrates with Oracle Trading Community Architecture to access
customer setup information, including party data, account information, account sites,
relationships and contacts. Many attributes of importance to Order Management, such as
preferred warehouse, preferred order type, set preferences, price list and many others, are
stored in the TCA data model at the account and account site level and are used by Order
Management as defaulting sources.
In addition, Order Management, through the Add Customer functionality, enables you to input
new customer accounts, addresses, and contacts. This data is pushed to the TCA schema, using
TCA APIs. Add Customer functions can also be performed through Order Import in Oracle
Order Management.
Trading Community enables you to:
Separate entities you enter into a relationship with, from the business relationship itself
Provide a common location entity that can be shared, enabling greater optimization for
distributed planning
Maintain businesses and people as different entity types
Enables multiple customer relationships to be established for one common entity
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Chapter 5 - Page 5
Key Customer Related Concepts in TCA
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Key Customer Related Concepts in TCA

Parties
Entities of type Person or Organization that can enter into business relationships. Parties can
also be of type Relationship. For example, Joe as himself is a party of type Person, but Joe as a
contact for Vision Corporation is a party of type Relationship. Every party in the TCA Registry
has a unique Registry ID.
TCA includes an extensive variety of information for parties, for example party name,
addresses, contacts, and contact points. Joe as a person can have a personal phone number that
differs from the phone number for the relationship of Joe as a contact.
Party sites
Addresses that parties use for specific purposes, or uses.
Customers
Parties with whom you have a selling relationship.
Customer accounts
The business relationships between you and your customers.
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Chapter 5 - Page 6
Note: Order Management operates at the account level only, that is, party information is not
displayed in the user interface. Further, party identification is not entered through any
windows. Parties are created in the background when accounts are saved.
Customer account sites
Party sites used in the context of customer accounts for specific purposes, or uses, for example
ship-to and bill-to account sites.
Locations
Geospatial points, usually defined by an address.
Contacts
People who have a contact or employment relationship with an organization or person.
Contact points
Means of contact, for example, phone and e-mail address.
TCA also includes conceptual functionality that helps you manage and understand your trading
community. For example, you can use relationships to model the roles that parties play with
respect to one another, and classifications to classify entities.
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Chapter 5 - Page 7
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Adding Customers in Order Management
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Adding Customers in Order Management

(N) Order Management > Customers > Standard
Oracle Order Management enables you to add customers and update existing customers
through the use of the Customers page. TCA APIs and the profile option OM: Add Customer
are used to enable customer definition in Order Management.
OM: Add Customer: This profile option determines which users can access the Order
Management Customer window to enter customers, customer addresses, and customer
contact information. Select from:
- All: Users can create new customers, customer addresses, and customer contacts.
- None: User cannot create new customers, customer addresses, and customer contacts.
- Address and Contact only: Users can access the Add Customer window to create both
new customer addresses and/or customer contacts for existing customers only
The default for this profile option is None.
TCA APIs: The TCA Data Sharing and Security (DSS) feature enables you to define rules
that determine who can create, update or delete customer data. For more information see
the Oracle Trading Community Architecture Administration Guide.
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Chapter 5 - Page 8
Practice - Creating a Customer

Overview
In this practice you will learn how to create a customer in Oracle Order Management
Assumptions
Tasks
1.
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Define a new customer named XX-Big City with two sites:
Bill to address: 102 N. LaSalle, Cook County, Chicago, Illinois, 60610
Deliver to address: 487 Beverly, San Mateo County, Palo Alto, California, 94301
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Chapter 5 - Page 9
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Solution Creating a Customer

Login
Login to the database using the User Name and Password supplied by your instructor.
Create a Customer
(N) Order Management > Customers > Standard
1. (B) Create.
2. Organization Name: XX-Big City. Leave Alias, D-U-N-S Number, URL, and Context
Value.
3. Account Description: Enter a description for your customer.
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4. Profile Class: Default.
5. Account Type: External. Leave all other fields, in the Account Information region, blank.
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Chapter 5 - Page 10
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6. Country: United States.

7. Address Line 1: 102 N. LaSalle.
8. City: Chicago.
9. County: Cook
10. State: Illinois.
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11. Postal Code: 60610. Leave all other fields, in the Account Site Address region, blank.
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Chapter 5 - Page 11
12. In the Business Purpose region, set Purpose to Bill To and check the Primary check box.
13. (B) Apply.
14. (B) Create Site.
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15. Country: United States.
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16. Purpose: Deliver To.
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17. (B) Create Address.

18. Address Line 1: 487 Beverly.

Chapter 5 - Page 12
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19. City: Palo Alto.

20. County: San Mateo.
21. State: California.
22. Postal Code: 94301.
Leave all other fields, in the Account Site Address region, blank.
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23. In the Business Purpose region, set Purpose to Deliver To and leave the Primary check box
unchecked.
24. (B) Apply.
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Chapter 5 - Page 13
Defining Payment Terms
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Defining Payment Terms

(N) Receivables > Setup > Transactions > Payments Terms
Oracle Receivables enables you to define standard payment terms for your customers to
specify the due date and discount date for their open items. Payment terms can include a
discount percent for early payment and you can assign multiple discounts to each payment
term line. For example, the payment term 2% 10, Net 30 indicates that a customer is allowed a
two percent discount if payment is received within 10 days; after 10 days, the entire balance is
due within 30 days of the transaction date with no applicable discount.
Receivables displays the active payment terms you define as list of values choices in the
Customers, Customer Profile Classes, and Transactions windows.
Defining payment terms includes defining a unique name and description, as well as enabling
or disabling options such as credit check and billing cycle.
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Chapter 5 - Page 14
Defining Invoicing and Accounting Rules
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Defining Invoicing and Accounting Rules

(N) Order Management > Setup > Transaction Types > Define
Within the Transaction Types window, Finance tab, you define the following:
Invoicing Rule: Order Management assigns standard invoicing rules to standard lines for
orders that you import through AutoInvoice. Invoicing rules are either Advance Invoice or
Arrears Invoice.
Accounting Rule: Accounting rules create revenue recognition schedules for your
invoices. They determine the number of periods and percentage of total revenue to record
in each accounting period. Accounting rules are used with transactions that you import
into Receivables using AutoInvoice and with invoices that you create manually in the
Transaction windows.
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Chapter 5 - Page 15
Defining Auto-Accounting Parameters
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Defining Auto-Accounting Parameters

(N) Receivables > Setup > Transactions > AutoAccounting
You set up AutoAccounting to create account segments based on inventory items and
warehouse. For example, define the Product segment of your Revenue account to use Standard
Lines and specify a warehouse name when entering transaction lines.
Defining Auto-Accounting parameters includes the following:
Operating Unit: Select the operating unit from the list of values.
Type: Select from the following:
- AutoInvoice Clearing: AutoInvoice uses the AutoInvoice Clearing account for your
imported transactions. Receivables uses the AutoInvoice clearing account to store any
differences between the specified revenue amount and the price times the quantity for
imported invoice lines.
- Bills Receivable: AutoAccounting uses this value if you derive the Bills Receivable
account from the transaction drawee site. Factored Bills Receivable: AutoAccounting
uses this value if you derive the Factored Bills Receivable account from the
transaction drawee site.
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Chapter 5 - Page 16
- Freight: The freight account controls the account in your general ledger to which you
post your freight amounts. You can use constant, customer bill-to site, salesperson,
transaction type, and standard item values to specify your freight account.
- Receivable: AutoAccounting uses this value if you derive the Receivable account
from the transaction bill-to site.
- Remitted Bills Receivable: AutoAccounting uses this value if you derive the
Remitted Bills Receivable account from the transaction drawee site. You can enter a
value in this field only if the business purpose for this address is Drawee.
- Revenue: The revenue account controls the account in your general ledger to which
you post your revenue amounts. You can use transaction types, customer bill-to sites,
standard items, salespeople, and constant values to specify your revenue account.
- Tax: The tax account controls the account in your general ledger to which you post
your tax amounts. You can use information from your tax codes, customer bill-to site,
salesperson, transaction type, standard item, and constant values to specify your tax
account.
- Unbilled Receivable: Receivables uses the unbilled receivable account for
transactions that have invoicing and accounting rules. If your accounting rule
recognizes revenue before your invoicing rule bills it, Receivables posts this amount
to your unbilled receivable account.
- Unearned Revenue: Receivables uses the unearned revenue account for transactions
that have invoicing and accounting rules. If your accounting rule recognizes revenue
after your invoicing rule bills it, Receivables posts this amount to your unearned
revenue account.
- Unpaid Bills Receivable: AutoAccounting uses this value if you derive the Unpaid
Bills Receivable account from the transaction drawee site. You can enter a value in
this field only if the business purpose for this address is Drawee.
Segment: Segment names in your Accounting Flexfield Structure are automatically
populated when you select an AutoAccounting Type.
Table: Receivables enables you to use different table names for different accounts. Select
one of the following table names:
- Bill To Site: Used to determine this segment of your revenue, freight, receivable,
AutoInvoice clearing, tax, unbilled receivable, and unearned revenue account.
- Drawee Site: Used to determine this segment of your bills receivable, factored bills
receivable, remitted bills receivable, and unpaid bills receivable account.
- Remittance Banks: Used to determine this segment of your factored bills receivable
and remitted bills receivable account.
- Salesreps: Used to determine this segment of your revenue, freight, receivable,
AutoInvoice clearing, tax, unbilled receivable, and unearned revenue account. If you
choose this option for your AutoInvoice clearing, tax, or unearned revenue accounts,
then Oracle Receivables uses the revenue account associated with this salesperson. If
you choose this option for your unbilled receivable account, then Oracle Receivables
uses the receivable account associated with this salesperson. If the transaction has a
line type of LINE with an inventory item of freight (FRT), then AutoAccounting uses
the accounting rules for the freight type account rather than the revenue type account.
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Chapter 5 - Page 17
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- Standard Lines: Used to determine this segment of your revenue, AutoInvoice

clearing, freight, tax, unbilled receivable, and unearned revenue account. If you
choose this option for your AutoInvoice clearing, freight, tax, unbilled receivable or
unearned revenue accounts, then Oracle Receivables uses the revenue account
associated to this standard memo line item or inventory item. If the transaction has a
line type of LINE with an inventory item of freight (FRT), then AutoAccounting uses
the accounting rules for the freight type account rather than the revenue type account.
- Taxes: Used to use tax codes when determining your tax account.
- Transaction Types: Used to determine this segment of your revenue, freight,
receivable, AutoInvoice clearing, tax, unbilled receivable, and unearned revenue
account, and of your bills receivable, factored bills receivable, remitted bills
receivable, and unpaid bills receivable account. If the transaction has a line type of
LINE with an inventory item of freight (FRT), then AutoAccounting uses the
accounting rules for the freight type account rather than the revenue type account.
Constant: Constant value is used if you want AutoAccounting to use the same value at all
times for this Accounting Flexfield segment. If you do not select a Table, then select a
Constant using the list of values.
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Chapter 5 - Page 18
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Defining Territories in Receivables
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Defining Territories in Receivables

(N) Receivables > Setup > Transactions > Territories
Within Oracle Receivables, you define territories and can define multiple customer territory
combinations. You can assign territories to your customers, salespeople, invoices, and
commitments. For example, you can divide your industry class into different types of
businesses and your regions into North, South, East, and West to evaluate growth by location.
The Territories window consists of the following:
Name: A unique name for your territory.
Description: A description of your territory.
Flexfield: Enter a flexfield for your territory.
Active: Enable this check box to activate the territory.
Effective Dates: Enter the start and (optionally) the end date for this territory.
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Chapter 5 - Page 19
Practice - Defining a Territory

Overview
In this practice you will learn how to define a territory in Oracle Order Management
Assumptions
Tasks
1.
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Define a territory named XX-Territory within the Asia Pacific area.
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Chapter 5 - Page 20
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Solution - Defining a Territory

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Define a Territory
(N) Receivables > Transactions > AutoInvoice > Territories
25. Name: XX-Territory.
26. Description: Territory for XX.
27. Flexfield (list of values):
Area: APAC
Country: Your choice
Region: Your choice
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28. Active: Enable
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29. Effective Dates:

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Start: Todays date
End: Leave blank
30. Save.
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Chapter 5 - Page 22
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Defining Invoice Sources (Batch Source) Automatic Transaction

Numbering
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Defining Batch Sources Automatic Transaction Numbering

(N) Receivables > Setup > Transactions > Sources
Batch sources control the standard transaction type assigned to a transaction and determine
whether Receivables automatically numbers your transactions and transaction batches. Active
transaction batch sources appear as list of values choices in the Transactions, Transactions
Summary, and Credit Transactions windows, and for bills receivable in the Bills Receivable
and Bills Receivable Transaction Batches windows.
Note: A batch source provides default information, which you can optionally change at the
transaction level.
Automatic Transaction Numbering is defined on the Transaction Sources window by enabling
the check box.
Note: For bills receivable transaction batch sources, you must use the Automatic Transaction
Numbering box and Last Number field to number bills receivable generated automatically.
Note: To avoid conflict, ensure that the profile option OM: Invoice Numbering Method is set
to Automatic, even though the Auto Numbering check box is enabled in the Invoice Source.
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Chapter 5 - Page 23
After you define the Invoice Source, it must be assigned to a system parameter or at OM
transaction type level.
To assigning invoice source at the system parameter level:
(N) Setup > System Parameters > Values
If the invoice source referred for invoice auto-numbering to generate invoices with similar
numbering pattern at operating unit level (e.g., Vision Operations), then it is set at the system
parameter level. The defined Invoice source is assigned under the invoicing parameter of the
system parameter.
To assign invoice source at the OM Header/Line Transaction Type level:
(N) Setup > Transaction Type > Define
If the invoice source is referred for invoice auto - numbering at transaction level, then it is
assigned under the Finance tab of the Transaction Type window.
An invoice source assigned at line transaction type level has maximum precedence, followed
by header transaction type, then at the system parameter level.
A Receivables Transaction Type is defined and assigned at the system parameter or transaction
type level for autoinvoice creation.
To define and assign a receivables transaction type:
Define the transaction type: (N) Receivables > Setup > Transactions > Transaction Types
Assign the transaction type to the system parameter: If the invoice transaction type is
referred for autoinvoice generation at the operating unit level (e.g., Vision Operations),
then it is set at the system parameter level. The defined Invoice Transaction Type is
assigned under invoicing parameter of the system parameter. (N) Setup > System
Parameters > Values
Assign the transaction type to the order header/line transaction type: If the Invoice/
Receivables transaction type is referred for AutoInvoice generation, then it is assigned
under the Finance tab of the transaction type. (N) Setup > Transaction Type > Define
Invoice Transaction Type assigned at Line Transaction Type level has maximum
precedence followed by Header Transaction Type, then at the system parameter level.
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Chapter 5 - Page 24
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Define Salespersons to Assign Sales Credit
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Define Salespersons to Assign Sales Credit

(N) Order Management > Setup > Sales > Salespersons
You set up your salespersons and assign sales territories using the Resource window. You can
define multiple salespersons to which you can assign sales credits when entering invoices. If
AutoAccounting depends on salesperson, Receivables uses the general ledger accounts that
you enter here in combination with your AutoAccounting rules to determine the default
revenue, freight, and receivable accounts for your invoices.
If the system option Require Salesperson is set to Yes, and no salesperson is defined at the billto, ship-to, or customer level, then No Sales Credit is the default for the Salesperson field when
you enter transactions.
Note: If AutoAccounting is based on salesperson, then you must query the No Sales Credit
record in the Resource window and enter revenue, freight, and receivable accounting
information. These accounts are required when creating a debit memo reversal or when
entering transactions with No Sales Credit.
Active salespersons appear in the list of values in the Transaction and Customers windows.
You can make a salesperson inactive by specifying an end date for this salesperson.
The Salesperson field, within the Sales Orders window, is a required field.
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Chapter 5 - Page 25
Using the Resources Window to Create a Salesperson
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Using the Resources Window to Create a Salesperson

Salespersons are defined by searching for the Resource Name or Number then navigating to
the Receivables tab and completing the following:
Operating Unit: Use the list of values to select the appropriate operating unit.
Salesperson Number: Enter the number that will represent this salesperson.
Sales Credit Type: Use the list of values to select the sales credit type.
Start Date End Date: Enter a start date for the salesperson and optionally enter an end
date.
Territory: Optionally, enter a territory to be associated with this salesperson.
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Chapter 5 - Page 26
Guided Demonstration Creating a Salesperson

Responsibility: Order Management Super User, Vision Operations
(USA)
Find an Employee
1.
2.
Within the Find Resources window, Resource region, enter the following in the Name field:
Adams, Mr. Brian
3. (B) Find. Adams, Mr. Brian, employee number 10242 is displayed in the Resource Search
Results window.
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4. (B) Resource Details

5. (T) Receivables
6. Enter 2118 in the Sales Person Number field.
7. Select Quota Sales Credit using the list of values in the Sales Credit Type field.
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8. Accept the default in the Start Date field.
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9. Enter an end date that is 1 year from today.

10. Save.

Chapter 5 - Page 27
Tax Setups in Transaction Types Window Receivables and

Order Management
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Tax Setups in Transaction Types Window Receivables and Order Management

On the Finance tab of the Transaction Types window, you can specify a Receivables
Transaction Type and a Tax Event for tax calculation. You must ensure that the Default Tax
Calculation box is enabled, within the Receivables Transaction Type window, to ensure that
the tax code is defaulted in the order line.
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Chapter 5 - Page 28
Practice - Viewing Tax Setups

Overview
In this practice you will learn how view tax setups in Oracle Order Management
Assumptions
Tasks
2.
Navigate to the Transaction Types window in Order Management.
3.
Find the tax related fields and determine the tax events.
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Chapter 5 - Page 29
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Solution Viewing Tax Setups

Login
31. (T) Finance
32. Navigate to the Receivables Transaction Type field and use the list of values to view the
applicable options.
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33. Navigate to the Tax Event field and use the list of values to view the applicable options.

Chapter 5 - Page 30
Overview of Credit Checking
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Overview of Credit Checking

Credit checking in Oracle Order Management is the process by which orders are validated and
released against credit checking business rules. Using credit checking rules and credit profiles,
Oracle Order Management credit checking verifies that your customer has a sufficient credit
availability with your organization to allow orders to be processed and shipped in advance of
payment.
Order Management enables you to perform credit checks on customer orders or order lines, and
automatically hold orders or lines that violate your credit setup. Using Order Management
credit checking effectively requires a complete understanding of the functional components as
well as a careful consideration of timing and performance factors.
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Chapter 5 - Page 31
Defining Credit Checking on the Customers Page Profile Tab
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Defining Credit Checking on the Customers Page Profile Tab

(N) Order Management > Receivables > Customers > Customers > (T) Profile
The Profile tab enables you to define credit checking criteria in the Credit and Collection
region using the following fields:
*Collector: The name of the collector for this profile.
Credit Rating: The credit rating of the profile.
Credit Classification: The credit classification of the profile.
Review Cycle: The frequency of the credit review.
Account Status: The current status of the account.
Risk Code: The risk code for the profile.
Tolerance (%): The percentage amount of this customers credit before collections start.
Collectable (%): The percentage amount of this customer's account balance that you
expect to collect regularly.
Credit Check: Enable this check box to initiate a credit check
Credit Hold: Enable this check box to put the profile on credit hold.
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Chapter 5 - Page 32
Credit Analyst: The analyst for this profile.

Next Credit Review: A date for the next credit review of the profile.
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Chapter 5 - Page 33
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Practice - Defining Credit Check and Hold

Overview
In this practice you will learn how to create a credit check rule in Oracle Order Management
Assumptions
Tasks
4.
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Create a credit check rule named XX-CreditCheck-Rule.
Credit Check Level: Sales Order
Credit Hold Level: Sales Order
Conversion Type: Corporate
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5.
Enable Credit Check and Credit Hold for your customer.
6.
Suspend the customers credit.
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Chapter 5 - Page 34
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Solution Defining Credit Check and Hold

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Create Credit Check Rule
(N) Order Management > Setup > Credit > Define Credit Check Rule
1. Enter XX-CreditCheck-Rule in the Rule field.
2. Use the list of values to select Sales Order in the Credit Check Level field.
3. Use the list of values to select Sales Order in the Credit Hold Level field.
4. Use the list of values to select Corporate in the Conversion Type field.
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5. On the Exposure tab, enable the following fields:

Chapter 5 - Page 35
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Use Pre-Calculated Exposure
Include Uninvoiced Orders
Include Freight and Special Charges
Include Tax
Include Orders Currently On Hold
Include Returns
6. Save.
Define Credit Check and Hold
(N) Order Management > Receivables > Customers > Customers
34. Enter your customer name in the Name field.
35. (B) Find.
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36. Click your company name in the Name column.

37. Within the Accounts tab, click the View Details icon in the Details column.
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38. Open the Account Profile tab.

39. Enable Credit Check.
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40. Enable Credit Hold.
41. Change the Account Status to Suspended.
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Chapter 5 - Page 36
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Defining Credit Checking on the Customers Page - Profile

Amounts Tab
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Defining Credit Checking on the Customers Page Profile Amounts Tab

(N) Order Management > Receivables > Customers > Customers > (T) Profile Amounts
The Profile Amounts tab enables you to define specific currencies and amounts for the
following:
Min Receipt Amount: The minimum amount that you will receive from the customer.
Credit Limit: The limit to the amount of credit given to the customer.
Order Credit Limit: The limit to the amount per order, given to the customer.
Min Statement Amount: The minimum amount before a statement is sent.
Min Dunning Amount: The minimum amount before dunning starts.
Min Dunning Invoice Amount: The minimum amount on an invoice before dunning starts.
The following conditions must exist for automatic credit checking to execute:
Payment terms with Credit Check enabled
Credit check rule defined and assigned to the Order Management transaction type
Profile amounts defined at the customer level
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Chapter 5 - Page 37
Note: Credit hold holds an order or order line on at the time of booking, every time an order is
entered, regardless of profile values, and so on. Order Management can release orders
individually; however, the source can only be release from the Customer screen. This type of
credit hold is typically applied when the customer viability has not been verified and is often
confused with credit check hold.
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Chapter 5 - Page 38
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Credit Check Rules
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Credit Check Rules

(N) Order Management > Setup > Credit > Define Credit Check Rules
Credit check rules are assigned to transaction types, which are referenced at the order level.
Within the Options tab of the Credit Check Rules window, you assign the Credit Check Level
and Credit Hold Level for the rule.
Within the Exposure tab, various parameters, such as Include Tax, Include Returns, Include
Open Receivables Balance, are enabled or disabled depending on your business needs.
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Chapter 5 - Page 39
Summary
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Chapter 5 - Page 40
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Setup Steps
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Oracle Order Management Setup Steps

Chapter 6 - Page 1
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Chapter 6 - Page 2
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Chapter 6 - Page 3
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Objectives
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Objectives
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Chapter 6 - Page 5
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Order Management Setup Steps
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Chapter 6 - Page 8
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Chapter 6 - Page 9
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Profile Options and System Parameters
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Profile Options and System Parameters

During implementation, you set a value for each user profile option to specify how Order
Management controls access to and processes data. Using the System Administrator or
Application Developer responsibility, you can view or update the profile option and at which
level the profile options can be updated. The levels include User, Responsibility, Application,
and Site levels.
System Parameters in the Oracle Order Management Parameters window can be functionally
grouped, and you can define controls as easily as defining profile options. Order Management
System Parameters are grouped in Categories like Generic Approval, Drop Ship, Pricing, and
Scheduling. You can define new parameters and set up values using different sources like SQL
and constant values.
There are a number of profile options that are available in Order Management setup. Profile
options are also categorized, some examples are Configurations, Electronic Messaging, Forms
UI, Pricing, Security. For a list of all Order Management profile options and system parameters,
and for details about the valid values for all profiles, see the Oracle Order Management
Implementation Guide, Release 12.
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Chapter 6 - Page 10
For information on how to set and update profile option values, see the Oracle Applications
System Administrator's Guide.
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Chapter 6 - Page 11
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Overview of QuickCode or Lookup Types
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Overview of QuickCode or Lookup Types

(N) Order Management > Setup > QuickCodes
QuickCode is the internal name of a value defined in an Oracle Workflow lookup type. A
lookup is a set of values that is populated in an LOV in a window and classified under a
Lookup Type. These values can be seeded or can be user-defined. Attributes are validated by a
lookup type. The lookup code is stored in the attribute, but the code's translated meaning will
be displayed whenever the attribute value is viewed by an end user. A Lookup Type such as
Credit Card has various code values like Amex, MC, Visa, Diners. Lookups can be created by
the user or by the system and can be extensible.
You can create QuickCodes for Order Management. QuickCode types that you can define
include:
Cancellation Codes
Credit Cards
Freight Terms
Hold Types
Note Usage Formats
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Chapter 6 - Page 12
Release Reasons
Sales Channels
Shipment Priorities
Cascading Changes: Line attributes that will be updated as a result of header changes. For
example, if you update the value of a field in the header of the sales order, and the value comes
from a lookup, the changes will be cascaded to the line also.
You can create as many quickcodes as needed. You can also disable quickcodes. The Access
Level toggles display whether you can define new lookup codes. You can modify User and
Extensible lookups only. You cannot modify system lookups.
For more information on how to define the payment method associated with the credit card
type see Oracle Receivables Implementation Guide.
For more information on details of validation method see Oracle iPayment Implementation
Guide.
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Chapter 6 - Page 13
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Defining QuickCode or Lookup Types
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Chapter 6 - Page 14
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Overview of Order Header and Order Line Processing Flows
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Overview of Order Header and Order Line Processing Flows

The most commonly used Order Header flows are:
1. Order Flow - Generic
2. Order Flow - Generic with Header Level Invoice Interface
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The most commonly used Line Flows are:

1. Line Flow - Generic
2. Line Flow - Generic, with Header Level Invoice Interface
For more information see Using Oracle Workflow in Oracle Order Management.
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Chapter 6 - Page 15
Overview of Transaction Types Window
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Overview of Transaction Types Window

Transaction Types are used to associate workflows for various phases of sales document (sales
orders or sales agreements) processing. You can also associate various values like
transaction phases, layout templates, approvers to a transaction type that become default
values on the sales order or sales agreement. Use Transaction Types to create various order
types like Standard Orders, Returns etc and associate them to various sales document types
like Orders, Quotes, Sales Agreements etc. In the Transaction Types window, you can
assign workflow processes (for headers and lines), price lists, contract templates, etc. You
can setup your Transaction Type for use within a single operating unit or multiple
operating unit.
1. Enter the name of the transaction type in the Transaction Type field.
2. Enter a description in the Description field.
3. In the Sales Document Type field, select Sales Agreement or Sales Order from the list of
values (for Quotes, Returns and Releases, choose Sales Order).
4. In the Order Category field, select a category from the list of values. For Order Types,
you can specify a value of Order, Return, or Mixed. For Line Types you can specify
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Chapter 6 - Page 16
Order or Return. When an order type is assigned to an order, the category determines
whether both order and return lines can go on the order. A category of Mixed enables an
order to have both kinds of lines. For Sales Agreements, select Order. For Order Lines,
the Sales Orders window automatically sets the category to Order. Order Management
seeds defaulting rules to get the appropriate default outbound or inbound line transaction
type from an order type to a line based on its category code.
5. In the Transaction Type Code field, select order or line from the list of values to specify
whether this is an order or line transaction type. Select the value Order for Sales
Agreements.
6. In the Fulfillment Flow field, select a line flow from the list of values. The most
commonly used flows for sales orders are Order Flow - Generic and Order Flow Generic with Header Level Invoice Interface.
7. If a negotiation flow is needed, select it in the Negotiation Flow field from the list of
values. The most commonly used flows are Negotiation Flow - Generic and Negotiation
Flow - Generic with Approval.
8. Enter an effective date for the transaction type in the Effective Dates field.
9. Select the default transaction phase, Fulfillment or Negotiation, in the Default
Transaction Phase field from the list of values. Transaction phase determines where in the
workflow the transaction begins, and can be used in defaulting rules. This field defaults
to Fulfillmenta fulfillment phase must be defined; Negotiation is optional.
10. Enter a value in the Layout Templates field. This field is optional.
11. Enter a value in the Contract Template field. This field is optional.
12. In order for the Quote number to become the Sales Order number, select the Retain
Document Number check box. This is not applicable for Sales Orders or Sales
Agreements. If the transaction type is associated with both a negotiation flow and
fulfillment flow, the document number can be retained when the document transitions to
fulfillment.
On the Main Tab in the Document Region:
13. In the Agreement Type field, select a pricing agreement type from the list of values. This
field is optional. If you enter an agreement type here, you can choose only agreements
with this agreement type when using this order type. Some of the examples of Agreement
Types in the LOV are: Standard Terms and Conditions, Direct Sales Agreement,
Government Sales Agreement. Define agreement types using Order Management
QuickCodes.
14. Select the Agreement Required check box if a pricing agreement is required. This is only
applicable to order transaction types. Some examples are: Return for Credit, Return for
Credit with Receipt, Return for Credit with Approval.
15. In the Default Return Line Type field, select a return line type from the list of values.
16. In the Default Order Line Type field, select an order line type from the list of values.
17. Select the Purchase Order Required check box check to require purchase order numbers
during order entry for orders and returns with this Order type. This is only applicable to
order transaction types.
18.
On the Main Tab in the Pricing Region:
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Chapter 6 - Page 17
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18. Select the Enforce List Price check box to prevent discounts and overriding the selling
price. If this is selected, you cannot apply discounts to the order line list price when you
use this order type and you cannot override the selling price, unless the profile option
OM: Discounting Privilege is set at the appropriate level.
19. In the Price List field select a price list from the list of values to serve as a defaulting
source. The list of values displays global price lists and price lists defined for the
Operating Unit selected.
20. Enter a minimum margin in the Minimum Margin Percent field. This field is optional.
On the Main Tab in the Credit Check Rule Region:
21. Enter a credit check rule that you have defined for any one or a combination of the
following events: Ordering, Packing, Picking/Purchase Release, Shipping.
22. Select credit check rules to use when performing checking credit at either Booking, Pick
Release and Purchase Release (for drop shipments), Packing, or Shipping within the
corresponding Credit Check Rule fields.
23. You can select a credit check rule for each field within the Credit Check Rule region, or
select combinations that suit your business purposes. For example, you can select a credit
check rule for booking only, or booking and shipping. If you leave any of the Credit
Check Rule fields blank, no credit checking will occur when an order or order line
reaches the corresponding workflow activity within the order or line flow, using the order
or order line type specified.
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Guided Demonstration - Setting up Transaction Types

Responsibility: Oracle Management Super User, Vision Operations
This guided demo shows you how to create transaction types for both order header and order
line, how to assign line transaction types to an order header, and the subsequent data that defaults
on the Sales Orders window as a result of setting up transaction types correctly.
1.
(N) Setup > Transaction Types > Define
2.
In the top region of the Transaction Types window, enter the following information:
Operating Unit = Vision Operations
Transaction Type = XXStandardTT
Description = Standard Order Line
Sales Document Type = Sales Order
Order Category = Order
Transaction Type Code = Line
Effective Dates From = Enter todays date
3.
(T) Shipping.
Scheduling Level = Allow all scheduling actions
4.
(B) OK.
5.
Save your transaction type.
Creating an Order Transaction Type for the Order Header

6.
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(I) New. Create a new transaction type for the order level.
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Note: The following steps create the order transaction type and assign line flows to the order
transaction type.
7.
In the top region of the window, enter the following information:

Transaction Type = XXOrderTT
Description = Standard Order with order lines
Transaction Type Code = ORDER
Fulfillment Flow = Order Flow Generic. Note: Selecting a fulfillment flow
assigns the workflow to the order header when the sales order is created. This
enables you to save the sales order.
Effective Dates From = Enter todays date
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Chapter 6 - Page 19
8.
(T) Shipping.
Scheduling Level = Allow all scheduling actions
9.
(T) Finance
Currency = USD
10. (T) Main.

Default Order Line Type = XXStandardTT.
11. Save your order transaction type. Do not close the window.
12. (B) Assign Line Flows and enter the following information on the window that opens:
Order Type = XXOrderTT
Line Type = XXStandardTT
Process Name = Line Flow Generic
Start Date = Enter todays date
13. (B) OK.
14. Save your work and exit the window.
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Creating a Document Sequence and Assigning It to the Transaction Type
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Now you will create a document sequence for the transaction type and then assign the document
sequence to the transaction type.
15. (N) Setup > Documents > Define
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16. Enter the following information in the Document Sequences window:

Name = XXOrderTT Sequence
Application = Order Management
Effective From = Todays date
Type = Automatic
Initial Value = 1000
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17. (I) Save. Exit the window.
18. (N) Setup > Documents > Assign
19. (T) Document. (in Sequence Assignments window)

Category = XXOrderTT
Ledger = Vision Operations (USA)
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20. (T) Assignment.

Start Date = Todays date
Sequence = XXOrderTT Sequence

Chapter 6 - Page 20
21. (I) Save and exit the window.

22. Enter an order with the order type as XXOrderTT. The line type defaults to XXStandardTT
and the order number initializes to 1000 due to the Transaction Type setup.
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Practice - Setting up Transaction Types

Overview
In this practice, you will learn how to set up a transaction type with associated line type and
assign the workflow process.
Create a line transaction type for the order lines
Create an order transaction type for the order header
Assign line flows
Create a document sequence
Assign the document sequence to the order type
Assumptions
Tasks
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1. Create a line transaction type named XX-StandardLine for the order lines.
2. Create an order transaction type named XX-StandardOrder for the order header.
3. Assign line flows to the XX-StandardOrder transaction type.
4. Create a document sequence named XX-DocSeq for StandardOrder.

5. Assign XX-DocSeq to the transaction type XX-StandardOrder.
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Chapter 6 - Page 22
Solution Setting Up Transaction Types

Creating a Line Transaction Type
Responsibility = Oracle Management Super User, Vision Operations (USA)
1.
Navigate to the Transaction Types window:
2.
(N) Setup > Transaction Types > Define
Create a new transaction type by entering the following information:

Transaction Type = XX-StandardLine
Description = Standard Line Transaction Type
Transaction Type Code = Line
Effective Dates From = Todays date
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(I) Save.
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Creating an Order Transaction Type for the Order Header

4.
(I) New. Create the order header transaction type.

Transaction Type = XX-StandardOrder
Description = Standard Order Transaction Type
Order Category = Mixed
Transaction Type Code = ORDER
Fulfillment Flow = Order Flow Generic. Note: Selecting a fulfillment flow
assigns the workflow to the order header when the sales order is created. This
enables you to save the sales order.
Effective Dates From = Todays date
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5.
(T) Main.
Default Order Line Type = XX-StandardLine
6.
(T) Shipping.
Shipping Method = DHL
Freight Terms = Prepaid
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Chapter 6 - Page 24
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7.
(T) Finance.
Accounting Rule = Immediate
Invoice Source = Manual
Currency = USD
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(B) Assign Line Flows. Enter the following information:

Order Type = XX-StandardOrder
Line Type = XX-StandardLine
Process Name = Line Flow - Generic
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9.
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(B) OK. Exit the Transaction Types window.
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Creating a Document Sequence and Assigning It to the Transaction Type
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Now you will create a document sequence for the transaction type and then assign the document
sequence to the transaction type.
10. Navigate to the Document Sequences window.
(N) Setup > Documents > Define
11. Enter the following information in the window:

Name = XX-DocSeq
Effective From = Todays date
Type = Automatic
Initial Value = 1
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Chapter 6 - Page 26
12. (I) Save. Exit the window.

13. Navigate to the Sequence Assignments window.
(N) Setup > Documents > Assign
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14. (T) Document. Enter the following information:

Category = XX-StandardOrder
Ledger = Vision Operations (USA)
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15. (T) Assignment. Enter the following information:

Sequence = XX-DocSeq
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16. (I) Save and exit the window.

17. Enter a sales order with the Order Type = XX-StandardOrder. The order number will be 1
and the line type will be defaulted to XX-StandardLine.
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Workflow in Transaction Types
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Workflow in Transaction Types

Negotiation flow and Fulfillment flow
The negotiation flow represents the decision phase of the order process where a sale is
discussed and agreed upon before the sale is confirmed. Once the order terms and conditions
are negotiated, the negotiation moves into the fulfillment phase of the order where scheduling
and shipping occur, resulting in invoicing through Receivables. The distinction between the
two flows is specific to the activities in the seeded flows. The negotiation flow is a header flow
only and all the lines follow that flow: there are no independent line flows during the
negotiation phase. The negotiation flow also has an expiration that is based on the start and end
active date, and will expire if not converted to an order. Only when the transaction transitions
to the fulfillment part of the order process are line flows associated with the lines and can be
managed independently.
Oracle Order Management transaction types determine the workflow processes executed
at header and line levels. Oracle Order Management enables you to define both header and
line level transaction types.
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Chapter 6 - Page 29
Oracle Order Management does not provide seeded transaction types. You must create
your own transaction types using the transaction types window in Oracle Order
Management.
The Transaction Type determines the header level process used at the header level on an order.
The combination of transaction type, line type, and item type determines the line workflow.
Please note that the Operating Unit field on the Transaction Types window is a mandatory field
and transaction types are assigned to one or more operating units. You can perform all standard
processing including orders, returns, drop-ship orders, orders for configured items, and orders
for assemble-to-order items using seeded workflows. You can also create your own workflows
if you need additional processes, activities, or notifications.
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Chapter 6 - Page 30
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Guided Demonstration Creating and Booking a Sales Order,

Viewing Workflow Status, Viewing Workflow Status
(USA)
Create and Book a Sales Order
1.
(N) Order Management > Sales Orders
2.
Within the Main tab, enter the following in the Customer Number field and [TAB] to
populate the other fields:
1608
Use the list of values in the Order Type field to select Mixed.
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4. (T) Line Items
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5. Enter AS54888 in the Ordered Item field.
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6. Enter 2 in the Qty (quantity) field.

7. Save your order.

Chapter 6 - Page 31
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8. (B) Book Order.

A Note window is displayed informing you that the order has been booked.
9. (B) OK
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Document your sales order number here _____________

10. (M) Tools > Workflow Status
11. View the status of the workflow for the sales order and line.
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Guided Demonstration - Customizing Workflow Associated with

an Order
(USA)
Find the Sales Order
1.
(N) Order Management > Sales Orders
2.
(I) Find
3.
Within the Order Number field of the Find Orders/Quotes window, enter the sales order
number from the Create and Book a Sales Order, View Workflow Status demonstration.
4.
(B) Find
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View and Customize the Workflow

6.
(M) Tools > Workflow Status


Chapter 6 - Page 33
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7.
Scroll down the page to show the activities associated with this workflow.
8.
Within the Search region, disable some of the Activity Types and Activity Status criteria.
9.
(B) Go.
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10. Identify the changes in the Activities region from your customized search.
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11. (B) View Diagram
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Chapter 6 - Page 34
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12. Open each of the following tabs:
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b. Usage
c. Status
d. Notification
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13. Using the left menu, click Participant Responses.
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Chapter 6 - Page 35
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14. Identify the Search region and each of the search criteria.
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15. Using the left menu, click Workflow Details.
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16. Identify the Workflow Definition and Workflow Attributes regions and the fields within
each.
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Chapter 6 - Page 36
Overview of Document Sequences for Order Numbering
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Overview of Document Sequences for Order Numbering

Order Management uses the AOL document sequence functionality for numbering orders. You
must define at least one document sequence for your order types which can be used for all
your order types. For instance, you could define an automatic sequence beginning with 1
and assign it to all your order types. Then each new order that you enter will receive the
next number in the sequence. Alternatively, you may define multiple document sequences
and use different ones with different order types. One sequence could be used with your
domestic orders that begins with 1 and another sequence could be used for your
international orders that begin with 10000. The number ranges would be separate and order
types easily identifiable.
Define document sequences for order numbering
(N) Order Management > Setup > Documents > Define
1. You can define the sequence to be Automatic, Gapless or Manual.
- Automatic: The system automatically increment document numbers. Automatic
sequences do not guarantee contiguous numbering.
- Gapless: The system guarantees that the numbers returned are contiguous.
- Manual: The user must specify a unique document number.
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Chapter 6 - Page 37
For all types of numbering, Order Management validates that the number specified by you is
unique for a given order type.
For more information on AOL Document Sequences, see the Oracle Applications System
Administrator's Guide - Configuration, Document Sequences.
2. Enter a name for the document sequence. Specify Oracle Order Management as the
Application.
3. Enter a starting number.
4. Optionally, enter effective dates for the document sequence.
5. Save your work.
Assigning your order type to a document sequence
(N) Order Management > Setup > Documents > Assign > (T) Document
1. Enter Oracle Order Management in the Application field and the Order Type in the
Category field.
2. Select the Ledger. Enter Manual in the method field if the number sequence is manual,
otherwise enter Null.
3. On the Assignment tab enter the Start Date and the Sequence that you defined for your
order type in the previous step. Note that you cannot change the assignment for an order
type and ledger. To change the assignment you must assign an end date to the existing
assignment and create a new one for the new assignment. You cannot have more than one
assignment for the same date range, document type and ledger.
4. There are additional controls to be considered when a quote transitions to a sales order in
reference to the document number and how the number is generated.
5. If a gapless numbering type is a requirement, then the Retain Document Number check
box should not be selected when using a transaction type for negotiation and fulfillment.
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Defining Order Import Sources
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Defining Order Import Sources

(N) Order Management > Setup > Orders > Import Sources
You can define Order Import Sources from which to import order information. You can import
orders from legacy systems, orders from external systems like suppliers systems, orders
from other quote or sales systems, and changes to orders. Oracle Order Management
recommends that you define a unique name for each source of order information you are
importing. When you run the Order Import concurrent program, you can enter the source or
sources for each execution. You can run Order Import for multiple sources at one time.
Define Order Import Sources
1. Enter Order Import Source Name and Description.
2. Select Enabled checkbox to activate the Order Import source.
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Chapter 6 - Page 39
Overview of Processing Constraints
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Overview of Processing Constraints

(N) Order Management > Setup > Rules > Security > Processing Constraints
Processing constraints are rules that control changes to the sales order entities (header and
line level). The changes or operations are Create, Update and Delete and Cancel. You can
carry out the changes or operations on various order attributes (Bill-To Address, Price List,
Order Date, Quantity). Some examples of user action that are performed based on these
changes are Not Allowed, Require Reason and Require History, Raise Integration Event.
Processing constraints can prevent certain changes, but can also be set up to perform
actions based on those changes. A simple example:
Operation = UPDATE
Attribute = Order Date
User Action = NOT ALLOWED
Condition = Order Line is Fulfilled.
The processing constraint prevents you from updating the Order Date if the order line has been
fulfilled. Use processing constraints to control certain user actions like update, deleting
values that are dependant on each other. For example a processing constraint prevents you
from deleting a booked order.
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Chapter 6 - Page 40
Processing Constraints Example

To set up a processing constraint that prevents update of the sales order header order type when
there are order lines created or when the order is booked, do the following after navigating
to the Define Processing Constraints window:
1. Query in the top of the form:
- Application: Oracle Order Management
- Entity: Order Header
2. Enter on a new line at top of the Constraints region:
- Operation: Update
- Attribute: Order Type
- User Action: Not allowed
- Leave System Changes, User Changes blank
- Clear System check box
3. Enter in the first line of the Conditions region:
- Group Number: 101 (the group number should be greater than 100 for user-defined
constraints)
- Scope: Any
- Validation Entity: Order Header
- Record Set: Order
- NOT check box: Deselect
- Validation Template: Booked
- System check box: Deselect
- User Message: the order is booked
4. Enter in the second line of the Conditions region:
- Group Number 2
- Scope: Any
- Validation Entity: Order Header
- Record Set: Order
- NOT check box: Deselect
- Validation Template: Lines Exist
- Seeded check box: Deselect
- User Message: The order has lines
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Setting up Processing Constraints
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Setting up Processing Constraints

(N) Order Management > Setup > Rules > Security > Processing Constraints
Query Application
Query Application for Oracle Order Management and Entity for the entity for which you want
the processing constraint, for example, Order Header or Order Line.
Enter Constraints
1. In Operation, select the operation that you want to constrain.
2. Select an Attribute to constrain, based upon the operation selected.
If you select the value UPDATE for the Operation field and you do not select an
Attribute value, the constraint allows no update to any field of the entity, by any
user.
3. In User Action, select one of the following:
- Not Allowed: You cannot perform the constrained operation
- Require Reason and History: You can perform the operation only if you enter a
reason. Use this with Operation CANCEL, Operation UPDATE if the constrained
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Chapter 6 - Page 42
attribute is Ordered Quantity only, and for recording Audit Trail history when
requiring a reason for an attribute change
- Requires History: You can perform the operation and will not be prompted to enter a
Reason. You still have the option to enter both a Reason and Comment, and if you
do so, the information is recorded. Use the value for enabling Audit Trail history to
be recorded without a reason for an attribute change
4. Select a value for the System Changes field. The value selected in this field determines if
system changes are allowed, despite the constraint. Choose from:
- Always: System changes allowed
- Never after Insert: System changes allowed if the entry has not been saved to the
database
5. Select a value for the User Changes Field:
- Never: The user is always constrained
- Never after Insert: The user is constrained after the entry is saved to the database
The Enabled field indicates whether the current constraint is active. This allows
constraints to be temporarily disabled if necessary.
System check box: If a Constraint has the System check box selected, you cannot update
the constraint definition.
Enter Conditions
6. In the Group Number field, enter a numeric value according to the following principles:
- For conditions that should together evaluate to TRUE (AND conditions), enter the
same group number. The constraint applies if the entity in question meets all of the
conditions defined.
- For conditions that should together evaluate to OR (OR conditions), enter a different
number for each record. The constraint applies if the entity in question meets any
one of the conditions defined.
7. In Scope, if the record set applies to multiple records, indicate the scope of evaluation of
the record set for this condition. An example of a record set that applies to multiple
records is the record set of all of the lines of a sales order. Select one of the following:
- Any: The condition is satisfied if one of the records meets it, for example, the
condition is satisfied if one of the sales order lines is booked
- All: The condition is satisfied if all of the records meet it, for example, the condition
is satisfied if all of the sales order lines are booked
8. In Validation Entity, enter the entity for which the condition is validated. You can enter
the same entity as the constraint (at the top of the Constraints region) or you can enter an
entity related to the constraint. For example, if the constraint is against Order Header,
Validation Entity can be Order Line.
In Record Set, select the record set that corresponds to the entities to which the
constraints process should apply the condition. For example, if you enter the order
line record set Line, the condition is evaluated against the order line in question. If
you enter the order line record set Order, the condition is evaluated against any or all
(depending on the scope) lines of the order in question.
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If Validation Entity is different from Entity (at the top of the form), you can only select
record sets based on the primary key of the validation entity.
9. Select the Not check box (the negative condition modifier) to direct the constraints
processing to evaluate the NOT condition of Validation Template. For example, if you
expect to select Validation Template Booked, selecting NOT creates the condition of not
booked for the constraint.
- In Validation, select a validation template. This item specifies the condition being
evaluated.
- Enabled: The Enabled field indicates whether the current constraint is active. This
allows constraints to be temporarily disabled if necessary.
- System check box:
- If a Constraint has the seeded check box selected, and the constraint condition
check box is also selected, you cannot update the constraint condition.
- If a Constraint has the seeded check box selected, and the constraint condition
check box is not selected, you can update the constraint condition.
10. In User Message, enter the trailing portion of the error message that the constraint
processing should display when the user violates the constraint. For example, if the
constraint was to not allow an update of the item field on the order line if the line has
been previously booked, constraints processing displays the error message You are not
allowed to update the item; the item is booked.
Specify who the Constraint applies to
Select one of the following:
All responsibilities: The constraint applies to all responsibilities.
Authorized responsibilities: The constraint applies to all responsibilities except ones that
you specify. Specify the excepted responsibilities in the untitled lines below your
selection.
Constrained responsibilities: The constraint applies to the responsibilities that you
specify. Specify the excepted responsibilities in the untitled lines below your selection.
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Guided Demonstration - Setting Up a Processing Constraint

In this demonstration, you will learn how to set up a processing constraint that prevents a sales
order header from being updated when the order is booked or when there are order lines created.
Processing constraints control who can change what and when they can change it. Processing
constraints can prevent certain changes, but also can perform actions based on those changes
such as requiring a reason for the change, triggering an action in Audit Trail or Versioning, or
raising an Integration Event.
Responsibility: Oracle Management Super User, Vision Operations
1.
(N) Order Management > Setup > Rules> Security > Processing Constraints
2.
Query in the top of the window (To query, press CNTRL + F11):
Entity = Order Header
3.
Create a new line on the Constraints region:

Operation = Update
Attribute = Order Type
User Action = Not Allowed. This means the constrained operation cannot be
performed.
Leave System Changes and User Changes fields blank.
Enabled check box = Selected
4.
5.
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Create a new line on the Conditions tab:

Group Number = 101
Scope = Any
Validation Entity = Order Header
Record Set = Order. The record set corresponds to the entities to which the
constraints process should apply the condition. For example, if you enter the order
line record set Line, the condition is evaluated against the order line in question. If
you enter the order line record set Order, the condition is evaluated against any or
all (depending on the scope) lines of the order in question.
NOT check box = Deselected
Validation Template = Booked
Enabled check box = Selected
User Message = The order is booked.
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Create a second line on the Conditions tab:

Group Number = 102
Scope = Any
Validation Entity = Order Header
Record Set = Order
NOT check box = Deselected
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Chapter 6 - Page 45
Validation Template = Lines Exist

User Message = The order has lines.
Applying the Processing Constraint to a Sales Order (Constraint Based on
Booked Orders)
Responsibility = Order Management Super User, Vision Operations
6.
Navigate to the Sales Orders window.
7.
Enter the sales order header using the following information (all remaining information
defaults in):
Customer = XX-Big City Electronics
Order Type = Order Only
8.
In the Line Items tab, enter the following line items:
Ordered Item
9.
Quantity
XX- Phone
XX-Palm Pilot
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Save the sales order.
10. Book the order.

11. On the Order Information tab, Main subtab, change the order type:
Order Type = Drop Shipment
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12. Save your work.
Note: If the processing constraint condition has been applied successfully, a Message box
alerts you that you cannot update the Order Type because the order is in Booked status.
Applying the Processing Constraint to a Sales Order (Constraint Based on
Existing Lines)
Responsibility = Order Management Super User, Vision Operations
13. Navigate to the Sales Orders window.
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14. Enter the sales order header using the following information (all remaining information
defaults in):
Order Type = Order Only
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Chapter 6 - Page 46
15. In the Line Items tab, enter the following line items:
Ordered Item
XX- Phone
Quantity
2
16. Save your work.

17. On the Order Information tab, Main subtab, change the order type:
Order Type = Bill Only
18. Save your work.
Note: You should not be able to save your changes because the second processing constraint
condition does not allow you to update the Order Type for orders with existing order lines.
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Defining Validation Templates
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Defining Validation Templates

Order Management provides you the ability to define your own validation conditions by the
use of validation templates. A validation template names a condition and defines the
semantics of how to validate that condition. Validation templates can be used in the
processing constraints framework to specify the constraining conditions for a given
constraint. These conditions are based on:
Where the entity is in its workflow
The state of attributes on an entity
Any other validation condition that cannot be modeled using the above methods
API based validation templates are not available if constrained entity is different from the
entity for which the validation template has been defined (or the Validation templates are
not available even if the record set being used is anything other than the primary key record
set).
For example, API based Validation template Pick Released has been set up for entity Order
Line. If you set up a constraint for attribute Ship To on Order Line, the validation template
Pick Released is available but for a constraint on attribute Ship To on Order Header, Pick
Released will not be available.
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Chapter 6 - Page 48
For attribute Ship To on Order Line, if the constraint condition uses any record set (ATO
Configuration, for example) other than the primary key record set Order Line, the
validation template Pick Released will not be available.
Define Validation Templates
(N) Order Management > Setup > Rules > Security >Validation Template
1. Select Entity to define condition for the Entity field.
2. Enter a Template Name for the condition.
3. Enter a Name in the Short Name field for the condition.
4. Select Validation Type to be performed by the condition. Select from:
- WF: (validation is based on the workflow status of this entity):
- Select the Activity for the condition
- Select the Activity Status for the condition. Select from:Active, Complete,
Error, Notified, and Suspended
- Select the activity Result for the condition
- Save your work
- API (validation is completed through an Application Program Interface):
- Select the PL/SQL Package you wish to interface with the constraint condition
- Enter the Procedure name of the API
- Save your work
- TBL (validation is based on the values of database columns on this entity):
- Select the Attribute Column name on the entity for the constraint condition
- Select the Validation Operation for the constraint condition. Select from: =
(Equal To), <> (Not Equal To), Is NULL, Is Not NULL
- Select the Value String you want to validate against the value of the column
Note: You can add more than one attribute, value pair, otherwise all pairs will be
added together in the validation.
Submit Create Validation Packages concurrent program
When you have created new validation templates or record sets, you will need to submit the
Create Validation Packages concurrent program from the Tools menu to submit a
concurrent request to create a validation package for all new or modified validation
templates and record sets that may constitute a permitted validation combination. After the
request completes, all validation templates that processed successfully will be visible in the
list of values in the Processing Constraints window.
For more information see:
(Help) Oracle Manufacturing Applications > Oracle Order Management > Oracle Order
Management Setup> Defining Validation Templates
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Defining Defaulting Conditions
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Defining Defaulting Conditions

(N) Order Management > Setup > Rules > Defaulting > [Defaulting Condition Template]
The Defaulting Condition Template window enables you to define defaulting template and
conditions for the application/entity combination displayed on the defaulting rules setup
window.
Define Defaulting Conditions
1. Select or Add Condition Name: Select an existing condition name if you wish to update
the associated validation rules or add a new condition name with associated validation
rules in the Condition Name field.
2. Enter Validation Rules: In the Validation Rules Region, enter the validation rules based
on the attribute values of the above entity. For example, standard orders could have the
order type Standard. Order type = Standard.
3. Enter Group Number: In the Group Number field:
- For conditions that should together evaluate to TRUE (AND conditions), enter the
same group number
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Chapter 6 - Page 50
For conditions that should together evaluate to OR (OR conditions), enter a different
number for each record
4. Select Attribute Name: Select the Attribute name, such as Contact.
5. Select the Validation Operation option:
- (>) Greater Than
- (<) Less Than
- (>=) Greater than or Equal to
- (<=) Less than or Equal to
- (=) Equal
- (!=) Not Equal
6. Enter the Value String of the attribute that you want to validate against.
For more information, see:
Management Setup> Define Defaulting Conditions
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Defining Defaulting Rules
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Define Defaulting Rules

(N) Order Management > Setup > Rules > Defaulting > Defaulting Rules
1. Enter a value in the Precedence field to determine the precedence when resolving
multiple TRUE defaulting conditions.
2. Select a Defaulting Condition from the list of values and then enter the defaulting rules to
be used if this defaulting condition is TRUE.
3. Select the Enable check box if you wish to enable the defaulting condition. If this check
box is not selected, the defaulting condition is disabled and the rules and condition
associated with this condition are not used in default possessing.
4. Select priority sequence: Within the Default Sourcing Rules region, select the priority
sequence in which you want to retrieve the default for this attribute.
The defaulting process searches for a default for your attribute by evaluating defaulting rules in
ascending order.
You can default important information based on user entered values. For example, if you enter
a customer in the order, the Ship To and Bill To addresses default without user
intervention.
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Chapter 6 - Page 52
Select Defaulting Source Type

Select the defaulting source type. The defaulting source type determines data entry in the
Default Source/Value field.
Select default sources or enter default values
Based on the default source type selected, either select the default sources or enter default
values in the Default Source/Value field.
Management Setup> Define Defaulting Rules
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Practice - Setting Up a Defaulting Rule

Overview
In this practice, you will learn how to set up a defaulting sourcing rule for the Freight Terms
attribute for your customer XX-Big City Electronics. You will then create a sales order to
observe how the sourcing rule provides a defaulting value for Freight Terms on the Sales Orders
window.
In Oracle Order Management, defaulting sourcing rules enable you to automatically default
attribute values into sales order entities:
Sales order entities include groups of related attributes such as Order or Line.
Attributes are the individual fields within a particular entity, such as Warehouse, Ship
To Location, or Agreement.
Note: Changes to defaulting rules take effect for any new orders that use the modified
defaulting rules when you open the Sales Order Header or Lines windows or if you update
an attribute (field) on an order.
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Oracle Management Super User, Vision Operations responsibility
Prior practices are completed. Practices build on earlier exercises.
Tasks
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Setting Up a Defaulting Condition Template
Responsibility = Oracle Management Super User, Vision Operations

You will first create a defaulting condition template that defines the conditions when the default
sourcing rule can be applied; for example, apply the defaulting sourcing rule X only if the
customer is Big City Electronics and the Order Type is Mixed (in this case, the conditions are the
specific customer and order type).
Then you can create the defaulting sourcing rule that determines the actual value for the Freight
Terms attribute. (The condition template is attached to the defaulting rule to control how the rule
is applied.)
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1.
Navigate to the Defaulting Setup Entity Attributes window.

Chapter 6 - Page 54
2.
Click Find and select the Order Header entity.
3.
Click OK to view the attributes related to the entity.
4.
Click the Defaulting Condition Templates button to display the Defaulting Condition
Validation Templates window.
Note: In the header region, ensure the following values are selected for the Application and
Entity values (if you do not see these values, do a query to find them):
5.
In the Validation Templates region, click the New icon to enter a new validation template:
Condition Name = XX-Freight Terms for XX-Big City Electronics
Description = Used for Freight Terms for Customer XX-Big City Electronics
6.
In the Validation Rules region, create two validation rules for the template you added:
---
Group #
Attribute
Validation Operation
Value String
Rule # 1
105
Customer
XX-Big City Electronics
Rule # 2
106
Currency
USD
7.
Save your work.
8.
Close the Defaulting Condition Validation Template window.
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Setting Up a Defaulting Sourcing Rule for the Freight Terms Attribute

9.
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10. Select Attribute = Freight Terms.
11. Click Defaulting Rules to display the Attribute Defaulting Rules window.
12. On the Defaulting Conditions region, create a new defaulting condition for the Freight
Terms attribute (select the defaulting condition template you created in previous steps):
Precedence = 3
Defaulting Condition = XX-Freight Terms for XX-Big City Electronics
Enabled = Selected
Note: When defining a set of Conditions and using them in rules, be sure to place the
ALWAYS condition last in the Precedence for Defaulting Conditions.
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13. Select the Enabled check box to enable the defaulting condition. If this check box is not
selected, the defaulting condition is disabled and the rules and condition associated with this
condition are not used in default rule processing.

Chapter 6 - Page 55
14. On the Default Sourcing Rules region, select the priority sequence in which you want to
retrieve the default for this attribute. The defaulting process searches for a default for your
attribute by evaluating defaulting rules in ascending order.
15. Select the defaulting Source Type = Constant Value. The defaulting source type determines
data entry in the Default Source/Value field.
16. In the Default Source/Value field, enter To Be Determined. This value will display as the
Freight Terms value in the Sales Orders window.
17. Select Tools > Generate Defaulting Handler Package. This program generates the defaulting
rules for the attribute.
18. Click Save.
Viewing the Freight Terms Attribute in the Sales Order Window
20. In the Order Information tab, Main subtab, enter a sales order:
Customer = XX-Big City*
Order Type = Mixed
Currency = USD*
Note: *These conditions are required for the Freight Terms rule to be applied.
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21. In the Order Information tab, Others subtab: Confirm that the default freight term value in
the Freight Terms field is To Be Determined. If so, then the default sourcing rule was
applied successfully.
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Disabling the Defaulting Condition XX-Freight Terms for XX-Big City Electronics
for the Freight Terms Attribute
Now you will disable the Freight Terms defaulting condition, and create a sales order to confirm
that it has been disabled.
Note: If the Enabled check box for the defaulting condition is not selected, the defaulting
condition is disabled and the rules and condition associated with this condition are not used in
default rule processing.
22. Navigate to the Defaulting Setup Entity Attributes window.
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24. Click Defaulting Rules to display the Attribute Defaulting Rules window.
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25. Select the Defaulting Condition = XX-Freight Terms for XX-Big City Electronics
Enabled = Deselected

Chapter 6 - Page 56
26. From the Tools menu, select Generate Defaulting Handler Package to update the attribute.
27. Click Save.
29. On the Order Information tab > Main subtab, enter a sales order for the following customer:
Order Type = Mixed
Currency = USD*
Note: *These conditions are required to see if the Freight Terms rule you created has been
disabled successfully.
30. On the Order Information tab > Others subtab: In the Freight Terms field, notice that the
default Freight Terms value is now Prepaid and not To Be Determined. This means that you
successfully disabled the Freight Terms sourcing condition you previously created, and a
different defaulting rule was applied to derive the Freight Terms value.
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Chapter 6 - Page 57
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Solution - Setting Up a Defaulting Rule

Setting Up a Defaulting Condition Template
1.
(N) Order Management > Setup > Rules > Defaulting
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2.
(I) Find.
3.
Select entity = Order Header.
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4.
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(B) OK.
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(B) Defaulting Condition Templates. The Defaulting Condition Validation Templates

window appears.
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Chapter 6 - Page 59
Note: In the header region, ensure the following values are selected for the Application and
Entity values (if you do not see these values, do a query to find them):
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6.
(I) New (place cursor in the Validation Templates region).
7.
Enter a new validation template:

Condition Name = XX-Freight Terms for XX-Big City Electronics
Description = Used for Freight Terms for Customer XX-Big City Electronics
8.
In the Validation Rules region, create two validation rules for the template you added:
--Rule # 1
Rule # 2
9.
(I) Save.
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Group #
Attribute
Validation Operation
Value String
105
Customer
XX-Big City Electronics
106
Currency
USD
10. Close the Defaulting Condition Validation Template window.
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Setting Up a Defaulting Sourcing Rule for the Freight Terms Attribute


Chapter 6 - Page 60
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13. (B) Defaulting Rules. The Attribute Defaulting Rules window appears.
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14. On the Defaulting Conditions region, select a defaulting condition for the Freight Terms
attribute (use the defaulting condition template you created in previous steps):
Precedence = 3
Defaulting Condition = XX-Freight Terms for XX-Big City Electronics
Enabled = Selected
15. On the Default Sourcing Rules region, create a default sourcing rule for the Freight Terms
attribute. The sourcing rule defines what Freight Terms value is displayed when the
defaulting conditions are met:
Sequence = 501 (or similar 3-digit value if you cannot use 501)
Source Type = Constant Value
Default Source/Value = To Be Determined
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16. (M) Tools > Generate Defaulting Handler Package. This program generates the defaulting
rules for the attribute.
17. (I) Save.
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(N) Orders, Returns > Sales Orders
19. (T) Order Information, (T) Main:


Chapter 6 - Page 62
20. Enter a sales order for the following customer:

Order Type = Mixed
Currency = USD*
Note: *These conditions are required for the Freight Terms rule to be applied.
21. (T) Order Information, (T) Others.
22. On the Freight Terms field, confirm that the defaulting freight term value is To Be
Determined. If so, then the default rule was applied successfully.
Disabling the Defaulting Condition XX-Freight Terms for XX-Big City Electronics
for the Freight Terms Attribute
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25. (B) Defaulting Rules. The Attribute Defaulting Rules window appears.
26. Select the Defaulting Condition = XX-Freight Terms for XX-Big City Electronics
Enabled = Deselected
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Note: If the Enabled check box for the defaulting condition is not selected, the defaulting
condition is disabled and the rules and condition associated with this condition are not used
in default rule processing.
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Chapter 6 - Page 63
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27. (M) Tools > Generate Defaulting Handler Package.
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28. (I) Save.
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30. (T) Order Information, (T) Main.
31. Enter a sales order for the following customer:

Order Type = Mixed
Currency = USD*
Note: *These conditions are required to see if the Freight Terms rule you created has been
disabled successfully.
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32. (T) Order Information, (T) Others.
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33. In the Freight Terms field, notice that the default Freight Terms value is now Prepaid and
not To Be Determined. This means that you have successfully disabled the Freight Terms
sourcing condition, and a different rule was applied to derive the Freight Terms value.
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Setting up Versioning and Audit History
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Setting up Versioning and Audit History

Version history maintenance is useful for reference and comparison. This is particularly true of
quotes and Sale Agreements (SAs) with a negotiation phase where the transaction
document changes a number of times before it is approved. This may occur with complex
products that are frequently redesigned to meet customer requirements, or with a loyal
customer who negotiates for a long time for the best price with the promise of higher order
quantities over an extended period of time.
Versioning maintains the history of previous versions, when the active version is changed.
However, one can use the previous versions as templates for creating new sales order,
quotes or sales agreements at any time with the copy feature.
Version history maintenance and comparison enables:
Maintenance of transaction history of previous versions
Ability to amend the current version of the transaction
Tracking changes over a period of time and view those changes
Comparison of changes made to transactions across versions
Copy any version of a Quote to a Sales Order
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Chapter 6 - Page 67
Set Up Versioning
Define Processing Constraint
Define processing constraint for versioning. Select the desired user action from the User
Action field:
Generate Version, Require Reason
Generate Version and Require Reason
Generate Version
Require Reason and Require History
Require History
Apply necessary Validation Templates
Apply necessary validation templates in the Validation Templates window.
(Help) Oracle Manufacturing Applications > Oracle Order Management > Change
Management> Versioning > Setup
Set Up Audit History
1. Add "View Audit History" menu option to the Order Management menu for those
responsibilities that need to be able to view the new Audit History forms this menu
option will be created through seed data.
2. Set up Processing Constraints to indicate which attributes on the order you want to have
audit trail recorded for. See Define Processing Constraints.
3. Create some new Validation Templates if you have specific conditions to control whether
or not to record audit information. See Defining Validation Templates.
4. Set the OM System Parameter Audit Trail.
Navigate to Order Management > Setup > System Parameters > Values.
1. Select your Operating Unit.
2. Select Generic Parameters from the list of values.
3. For the Audit Trail Parameter, select from the list of values: Enable when Order is
Booked, Enable when Order is Entered, or "Disabled.
5. Enter and process orders as usual.
6. Schedule the Consolidator program to run periodically to make audit information available
to query and report.
7. Run report or execute queries to view audit information.
Note: Based on the processing constraints that have been set up, users will sometimes be
required to input reasons when they make changes to orders.
System Parameter 'Audit Trail' has to be enabled at Operating Unit and the processing
constraint setup should be required to maintain Audit History for that Operating Unit.
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Overview of Available To Promise (ATP)
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Overview of Available To Promise (ATP)

Oracle Order Management enables you to advise your customers when items will be available
based on current on-hand inventory plus the expected incoming supply and outgoing demand.
To calculate ATP, the following values are required: item, order quantity, order quantity unit
of measure and the request date. In general, you enter the item and order quantity on every
order line. The request date and order quantity unit of measure may be defaulted or manually
entered. ATP may be calculated for a single line, a group of lines, or a complete order. The
results for a single line are displayed in a single column in a small window, while the results
for multi-line ATP are displayed in a table. In both formats, the following information is
displayed:
Warehouse: Either the warehouse on the order line or, if the warehouse on the order line
was blank, the best warehouse as selected by the sourcing rules.
Request Date Qty: The quantity that is available on the requested date
Available: The order quantity, if ATP was successful. The available quantity, which will
be less than the order quantity, if ATP was not successful.
On-hand Qty: The quantity that is currently in the warehouse.
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Qty Reservable: The on-hand quantity minus the quantity that is already reserved to other
sources of demand.
Request Date: The date on the order line.
Available date: The date that the ordered quantity will be available. It could be the request
date if the order quantity is available on the request date, or it might be a future date when
the order quantity will be available
Error Message: Any error that occurred in calculating ATP. For example, if the Check
ATP flag for the item is not selected then this field will display ATP not applicable.
Substitute Item: If the requested item is not available and the requested quantity for a
defined substitute is available, the substitute item will be displayed.
An additional tab, showing the availability of the substitute item, is also displayed for single
items. A multi-line window displays availability information for sets and models. Clicking the
Global Availability button located at the bottom of the Availability window opens the ATP
window that has the list of warehouses where the item is enabled. You can select the
warehouses for which you want to see the availability, and the system will return the
availability in all the selected warehouses. You can open the ATP Details window from the
Availability window by clicking the ATP Details Button. The ATP Details window displays
how the results were derived.
ATP is calculated automatically during scheduling, and may be calculated manually by
clicking Availability on the Line Items tab of the Sales Order window. There are several steps
required for ATP calculations.
If you are using ASCP, supply/demand is set up at the plan level. See the Oracle ASCP
Implementation Manual. Global Order Promising will only use the infinite time fence specified
on the ATP rule. If you are not using ASCP, ATP rules must be defined to determine the
sources of supply and demand which are included in the calculation. The ATP rules must be
associated with items and/or inventory organizations. Also, the data collection program must
be run. There is a requirement for ATP calculations to be very fast; some customer service
representatives will need to give this information to customers on the phone.
However, considering all the possible sources of supply and demand for an ATP calculation
can be very complex. Therefore, a concurrent process known as data collection must be run to
summarize the supply and demand picture. This program is part of the Oracle Advanced
Planning and Scheduling application. The ATP calculation is then performed on the summary
tables. For details about setting up ATP rules and running the data collection program, see the
setup section Oracle Order Management implementation Guide.
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Overview of Scheduling Levels
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Overview of Scheduling Levels

The scheduling level on the order transaction type determines what type of scheduling is
allowed. The possible values for this are:
ATP Only: You will not be able to schedule or reserve lines on the order. If you have an
order transaction type defined with a scheduling level of ATP Only, then you must not
have the scheduling activity in any of the line level workflow processes. This could be
used for Bill-Only or Bill-Only with Inventory Interface flows, or possibly for quoting
scenarios. For example, you could use the ATP Only flow for Bill Only lines that you
want to omit from a header level set. If you do not want the Bill Only lines to be
scheduled and considered part of the header-level set, you could make the scheduling level
of the line transaction type ATP Only.
No Reservations: You can perform all scheduling functions except for reserving
inventory. You will be able to use ATP items, and schedule all items, but you will not be
able to create reservations from the sales order window.
Allow All Scheduling Actions: All scheduling actions can be performed.
Inactive Demand With Reservations: You can manually enter any schedule date, but the
system does not schedule. The line can be reserved. The schedule date is not visible to
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MRP / APS. This functionality is only for standard items, and it does not support ship or
arrival sets.
Inactive Demand Without Reservations: You can manually enter any schedule date, but
the system does not schedule. No reservation can be placed on the line. The schedule date
is not visible to MRP/APS. This functionality is only for standard items, and it does not
support ship or arrival sets. If you don't want your order lines to be visible as demand to
the manufacturing applications, do not schedule the lines. Alternatively, you can control
this by setting the scheduling level of the order transaction type.
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Practice - Using Scheduling in the Sales Orders Window

Overview
In this practice, you will learn how to schedule an order both manually and automatically. Your
customer XX-Big City Electronics wants to order 15 units of item XX-Phone, 45 days from
todays date.
Assumptions
Oracle Management Super User, Vision Operations responsibility
Prior practices are completed. Practices build on earlier exercises.
You have set the following profile option:

OM: Auto Schedule = No
You have set the following system parameter. Setup-> System Parameters -> Values
Reservation Time Fence = 30
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Creating a Sales Order
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1.
2.
On the Main tab, enter the following sales header information:

Order Type = Mixed
Price List = Corporate
3.
On the Line Items tab, enter the following

Ordered Item = XX-Phone
Qty = 15
Request Date = Todays Date + 45 days
Line Type = Standard (Header Invoicing)
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Checking Item Availability
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4.
Select the order line for item XX-Phone.

Chapter 6 - Page 73
5.
Click the Availability button to view whether the quantity is available. If the available
quantity is sufficient, you can continue to the scheduling task.
Scheduling the Order Line

6.
From the Tools menu, select Scheduling > Schedule.
7.
Click OK.
8.
Click the Shipping tab to view the scheduled shipping information and confirm that the
scheduling activity has occurred for the request date.
Reserving the Order Line

9.
From the Tools menu, select Scheduling > Reserve.
10. Click OK.

11. On the Shipping tab, view the reserved quantity in the Qty Reserved field.
12. Save your work.
Using the Auto Schedule Feature
Use the Auto Schedule feature when entering another line on the same order.
13. From the Tools menu, select the Auto Schedule check box.
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14. Click New to create a new order line:

Item = XX-Phone Card
Qty = 2
15. Click Save.
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16. In the Line Items tab, Shipping tab: Notice that the Qty Reserved field has been
automatically entered for item XX-Phone Card.
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Solution - Using Scheduling in the Sales Orders Window

Creating a Sales Order
1.
2.
(T) Order Information, (T) Main:

Order Type = Mixed
Price List = Corporate
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(T) Line Items, (T) Main:

Ordered Item = XX-Phone
Qty = 15
Request Date = Todays Date + 45 days
Line Type = Standard (Header Invoicing)
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Checking Item Availability
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4.
Select the order line for item XX-Phone.
5.
(B) Availability. In the Availability window, confirm that the item quantity you want is
available. If the available quantity is sufficient, you can continue to the scheduling task.
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Scheduling the Order Line
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6.
(M) Tools > Scheduling > Schedule.

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7.
(B) OK.
8.
(T) Line Items, (T) Shipping.

Note: Notice that the schedule ship date has been set to the request date.
Reserving the Order Line

9.
From the Tools menu, select Scheduling > Reserve.
10. Click OK.

11. On the Shipping tab note that the Qty Reserved field shows the reserved quantity.
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12. (I) Save.
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Using the Auto Scheduling Feature
13. (M) Tools > Auto Schedule (Ensure Auto Schedule is selected)
14. (I) New:
Item = XX-Phone Card
Qty = 2
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15. (I) Save.

16. (T) Line Items, (T) Shipping.
Notice that the Qty Reserved field has been automatically entered for item XX-Phone Card.
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Auto-Schedule Profile Option
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Auto-Schedule Profile Option

This profile option determines the default setting for auto scheduling orders, and also controls
the display of the Availability window within the Sales Order Lines window.
Please note that auto scheduling orders is only supported for orders that contain standard line
items, not models or kits.
Select from:
Yes: Order lines are scheduled automatically at the time of entry. Automatically display
the Availability window within the Sales Order window when entering order line details.
No or NULL: Order lines are not scheduled automatically at the time of entry. Does not
automatically display the Availability window within the Sales Order window when
entering order line details.
Note: If the item or model is a standard item or has the item ATP flag enabled, ATP inquiry
will automatically be performed on the item or model once it has been entered on an order line
and a user exits the item field.
The Line Generic workflow process sequences the line scheduling action to occur after you
book the order. However, even if you have set this profile option to No and you indicate ship
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set or arrival set on a order line, the order entry processing schedules the line and sets the
Visible Demand Flag.
To group lines into ship sets and arrival sets, order entry processing uses the warehouse,
scheduled shipment date, ship to location, shipment priority, and shipment method. Therefore,
it schedules the order lines with ship set values to obtain scheduled shipment date. If you want
the Line Generic workflow process to schedule an order line, you cannot specify a ship set or
arrival set for it.
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Defining Credit Usage Rule Sets
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Define Credit Usage Rule Sets

(N) Order Management > Setup > Credit > Define Usage Rule
The general setup steps for credit checking are as follows:
1. Customer page - specify a) credit check box b) Account Profile
2. Payment Terms form - enable credit checking
3. Create a credit check rule
4. Attach the credit check rule to the transaction types form
5. Define your credit usage rules
6. Define credit profiles
The Define Credit Usage Rules window enables a user to create and maintain credit usage rule
sets that can be assigned to Credit Profiles. Credit Usage Rule Sets define the set of
currencies that will share a predefined credit limit during the credit checking process, and
enable the grouping of currencies for global credit checking. Usage Rules Sets ensure that
if credit checking is enabled, that all transactions for specified currencies go through the
currency conversion process and are summarized by currency prior to the credit checking
process.
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You can define a usage rule set for a single currency or multiple currencies
You can choose to assign a global usage rule (all currencies) and then exclude one or
more currencies from the rule set
You can choose to define multiple usage rules for multiple currencies within the usage
rule set
You can choose to add or delete new Currency records for an existing Usage Rule Set
Usage rule sets consist of at least one usage rule/currency combination, and once a rule set is
assigned to an Oracle Entity, the rule set provides processing defaults for determining
credit availability during multiple currency credit checking processing routines.
Define Credit Check Usage Rule Sets
1. Enter a name for your rule set in the Usage Rule Set Name field.
2. Select the Global Exposure box if you wish to enable the Usage Rule Set for global
exposure (across operating units). By default, this box is cleared (do not enable Global
Exposure for the usage rule set). If you are unable to select the Global Exposure check
box, submit the Credit Limit Usages Report. Review the report output and un-assign any
usage rule sets with different Global Exposure options for the same credit profile.
3. Select the value Currency in the Usage Type field.
4. Enter a currency in the Currency field. The Currency field can contain any Currency
Code currently defined. The Currency field may also use the lookup All Currencies to
indicate the usage rule is for all currencies defined.
5. Chose to exclude a specific currency for your usage rule by selecting the Exclude check
box. The default is unchecked, or No.
Note: If the field Currency has value of All, the Exclude check box is non-updateable.
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Defining Credit Check Rules
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(N) Order Management > Setup > Rules > Credit
Order Management credit check rules enable you to determine what credit checking criteria is
used when determining credit exposure during the credit checking process.
Order Management transaction types determine when credit checking actually occurs and
define your credit checking process when used in conjunction with credit checking rules,.
For example, you can define credit checking rules that utilize pre-calculated exposure
information when comparing a customer's current order amount against their overall
exposure; if the order transaction type utilizes this rule, and the order fails during the credit
check process, it is automatically placed on credit check hold. You can define as many
credit checking rules as you need, and if you inactivate a credit checking rule, you also
must remove it from any order types that use it. Additionally, you can include in or exclude
from your credit check rule some or all of your open accounts receivable balances, and
some or all of your uninvoiced orders.
1. Enter a name for your credit check rule.
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Chapter 6 - Page 83
2. Optionally, enter the Effective Dates for your rule.

3. Select the entity to perform credit checking against for your rule. Select from:
- Sales Order
- Sales Order Line
Note: If you select Sales Order Line as your credit check level, the Use Pre-calculated
Exposure check box will be checked and protected against update. If you choose to
perform credit checking at the Sales Order level, you are limited to the system
generating header level credit holds only. The Credit Hold Level field will default to
Sales Order and is protected against update.
4. Select the Credit Hold Level for your credit rule. Select from:
- Sales Order
- Sales Order Line
- Override Manual Release check box
5. Select the conversion type to use when performing credit checking using your credit
rule.
6. Select the Check Item Categories check box for your credit rule if you wish to perform
credit checking for sales orders by Item Categories defined for Order Management.
7. Select the Send Hold Notifications check box if you wish to send hold notifications
whenever a credit hold is placed for a sales order or order line.
8. Select the Use Pre-Calculated Exposure checkbox to determine the credit exposure for
the customer. Run the Initialize Credit Summaries concurrent program to calculate the
credit exposure after you have defined the Credit Checking Rule.
9. Select the Include External Credit Exposure check box to include external exposure
details imported into Order Management during the credit checking process.
10. Select the Open Receivables Balance check box for your credit rule if you wish to
include open receivables balances.
11. Select the Include Uninvoiced Orders check box if you wish to include uninvoiced
orders for your credit rule.
12. You can now assign the Credit Check Rule to the Transaction Type that you will use in
your Sales Order. (N) Order Management > Setup > Transaction Types > Define.
(Help) Oracle Manufacturing Applications > Oracle Order Management > Order Management
Setup> Defining Credit Check Rules
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Chapter 6 - Page 84
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Practice - Defining Credit Check Ruless

Overview
In this practice you will learn how to create a credit check rule in Oracle Order Management
Assumptions
Tasks
1.
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Create a Credit Check Rule.
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Solution Defining Credit Check Rule

Login
Create a Credit Check Rule
Rule: XX-Credit-Check-Rule
Credit Check Level: Sales order
Credit Hold Level: Sales order
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2. Click (T) Exposure.

3. Enable the following options (disable any other options that might be enabled by default):
Pre-Calculated Exposure (the amount in open orders that a customer has based on the
credit check rule)
Note: You will need to run the Initialize Credit Summaries concurrent program if
you are using pre-calculated exposure
Include Uninvoiced Orders
Include Freight and Special Charges
Include Tax
Include Orders Currently On Hold
Include Returns
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4. Save.
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Summary
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Summary
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Holds, Order Purge, and

Exception Management
Setup
Chapter 7
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Holds, Order Purge, and Exception Management Setup

Chapter 7 - Page 1
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Objectives
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Holds
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Holds
Oracle Order Management enables you to hold an order, return, order line, or return line from
continuing to progress through its workflow. Holds are applied manually or automatically
based on a set of criteria that you define. There are also seeded automatic holds provided to
prevent a line or order from progressing if it violates a given business metric, such as a credit
check failure.
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Seeded Holds
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Seeded Holds
Seeded holds in Order Management include the following:
Configurator Validation Hold: This hold is a Configurator Validation type that is
automatically applied to order lines that fail configurator validation.
Credit Card Authorization Failure: This hold is an Electronic Payment type that is
automatically applied to orders if credit card authorization request to Oracle Payment fails.
Credit Card High Risk: This hold is an Electronic Payment type that is automatically
applied to orders if the risk score determined by Oracle Payments is greater than the value
of the risk factor threshold.
Credit Check Failure: This hold is a Credit Check type that is automatically applied if the
credit check rule evaluation fails on order values that are required to be checked for credit
worthiness and credit limits.
Credit Check Failure: This hold is a Credit Check type that is automatically applied if the
Credit Hold option is enabled on the customer record in Oracle Receivables. This hold is
automatically applied if the credit check rule evaluation fails on orders that require credit
checking.
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Chapter 7 - Page 6
GSA Violation: This hold is a GSA Violation type that is automatically applied to orders
that violate GSA regulations.
Order Administration: You can apply this hold ased on your business processes.
Denied Parties Hold: This hold is an import / export compliance type. It is applied when
an order fails denied party screening.
ePayment Failure Hold: This hold is an electronic payment type that is used for expected
errors returned by Oracle Payments.
ePayment Server Failure Hold: This hold is an electronic payment type that is used for
unexpected errors returned by Oracle Payments.
Export Compliance Hold: This hold is an import / export compliance hold type that is
applied when an order fails export compliance screening.
Pending Process Payment Hold: This hold is an electronic payment hold type that is
applied when process payments is deferred.
Promotional Line: This hold is a promotional hold type that is automatically placed on
lines that exceed a soft modifier promotional limit.
Promotional Order: This hold is a promotional hold type that is automatically placed on
orders that exceed a soft modifier promotional limit.
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Automatic Holds
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Automatic Holds
(N) Order Management > Setup > Orders > Holds
Holds are defined to halt processing of your sales documents as well as order and return lines.
Because orders and returns are not affected by holds until the holds are applied, you can define
all the holds at one time. You can define holds that are effective only at certain steps of the
order or line workflow and you can defined holds that apply regardless of the stage in the order
flow.
Defining an automatic hold source consists of the following:
Enter a unique name and description for the hold.
Use the list of values to select a hold type.
Select the workflow item:
- Order Header: For the order header
- Order Line: For the order line
Select the workflow activity, depending on your choice of workflow item.
Optionally, enter effective to and from dates.
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Optionally, select the user responsibilities that have authorization to execute and dismiss
holds.
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Generic Holds
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Generic Holds
(N) Order Management > Setup > Orders > Holds
Generic holds are defined as an automatic hold; however, the generic hold does not contain a
workflow item or workflow activity.
Generic holds are placed at the order level. Order lines are considered on hold for an order that
has a generic hold against it. Hold information is not visible for generic holds at the order line
level, only at the order header.
Within the Holds window, the check box Apply to Order and Line is enabled only if a line
level workflow activity is entered in the hold definition. If the check box is enabled, then the
line level hold is applicable at the header level as well as the line level. Apply to Order and
Line is disabled as the default.
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Chapter 7 - Page 10
Hold Sources
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Hold Sources
(N) Order Management > Orders, Returns > Order Organizer
Hold sources are defined to apply holds automatically for existing or future single or multiple
orders, returns, and lines for a particular site, item, warehouse, order, and so on.
To define a hold source:
From the Order Organizer window, select Create Hold Source from the Tools menu.
Select a hold name from the list of values.
Select the operating unit applicable to this hold.
Use the list of values to select the criteria for the hold. Choose from:
- Bill to Site
- Ship to Site
- Warehouse
- Item
- Order
- Sales Agreement No. (number)
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Chapter 7 - Page 11
Use the list of values to select the value of the criterion that you chose.
Enter a date in the Hold Until Date field to specify when the hold is released.
Optionally, enter comments for the hold.
Click Apply Holds.
You can define the hold source to be for a specific order or return. A hold source can also be
the combination of parameters that Oracle Order Management supports. Oracle Order
Management supports hold sources with up to two entities. The combinations of supported
entities include:
Item > Customer
Item > Ship To Site
Item > Bill To Site
Item > Warehouse
Item > Sales Agreement Number
Warehouse > Customer
Warehouse > Ship To Site
Warehouse > Bill To Site
Sales Agreement Number > Ship To Site
Sales Agreement Number > Bill To Site
Sales Agreement Number > Warehouse
Sales Agreement Number > Ship To Site
Sales Agreement Line Number
You can apply your holds to be effective immediately and universally. An automatic hold that
has hold criteria defined can be released for all orders or individual orders.
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Chapter 7 - Page 12
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Practice - Creating and Applying Holds

Overview
In this practice you will learn how to create and apply various types of holds:
Order Administration Holds
Scheduling Related
Credit Check
Assumptions
Use Order Management Super User, Vision Operations (USA) or comparable Super User
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Tasks
3.
1.
Create, apply, and release a hold at the order level.
2.
Create, apply, and release a hold at the order line level.
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If you are using Vision Operations as your default operating unit, you need to assign another
operating unit to your responsibility.
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Chapter 7 - Page 13
Solution - Creating and Applying Holds

Login
1.
UserName: your login
Password: your password
2.
Order Management Super User, Vision Operations (USA) responsibility is selected.
Create, Apply, and Release a Header Level Hold

(N) Setup > Orders > Holds
1. Name: XX-Book-Hold
Type: Order Administration Hold
Workflow Item: OM Order Header
Workflow Activity: Book Order
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2. Authorizations region:
Authorized Action: Apply Hold
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Authorized Action: Remove Hold
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Chapter 7 - Page 14
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4. (B) Actions > Apply Holds. Select XX-Book-Hold from the LOV to apply the hold on
your current order.
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5. Save and book the order. The hold XX-Book-Hold will be applied to your order.
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Chapter 7 - Page 15
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6. In the Process Messages window, click (B) Continue.
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7. To release the hold, select (B) Actions > Release Holds. Provide a reason for releasing
the hold and click (B) Release.
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Chapter 7 - Page 16
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Create, Apply, and Release a Line Level Hold

8. Create a Line Level Hold
Name: XX-Line-Hold
Type: Order Administration Hold
Workflow Item: OM Order Line
Workflow Activity: Line Scheduling
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Authorizations region:
Authorized Action: Apply Hold
Authorized Action: Remove Hold
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Chapter 7 - Page 17
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10. Create a sales order.
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11. Apply the hold XX-Line-Hold to the order. (B) Actions > Apply Holds.
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12. Save and book the order. If the line cannot be scheduled, the hold is applied to the line.
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Chapter 7 - Page 18
13. Click (B) Continue to proceed.
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14. To release the hold, select (B) Actions > Release Holds. Enter a reason for releasing the
hold and click (B) Release.
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Chapter 7 - Page 19
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Create, Apply, and Release a Credit Check Hold

15. (N) Customers > Standard. The TCA Customers HTML page opens.
16. Select Customer Name: XX-SYNERGY; Customer Number: 6036
17. In the Accounts region, select the Customer and click (I) Details. The Customer
Information page opens. Click (T) Account Profile and select the Credit Check box.
18. Check the values for the Credit Rating and Credit Classification.
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19. In the Profile Amounts tab, ensure that the Credit Limit and Order Credit Limit are
specified for the currency that you use:
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Chapter 7 - Page 20
20. (N) Setup > Orders > Payment Terms

21. Use the F11+Ctrl F11 function keys to search for the Payment Term called Immediate.
Ensure that the Credit Check box is selected.
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Chapter 7 - Page 21
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22. Create a credit check rule using (N) Setup > Credit > Define Credit Check Rule
Enter Rule Name: XX-Credit-Check-Rule
Credit Check Level: Sales Order
Credit Hold Level: Sales Order
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Chapter 7 - Page 22
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23. (N) Setup > Transaction Types > Define.
24. Select a transaction type that is defaulted for the customer. For the customer XXSYNERGY, the transaction type is Standard.
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Chapter 7 - Page 23
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25. In the Main tab, in the Credit Check Rule region, enter your credit check rule XX-CreditCheck-Rule.
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26. Create a sales order with the following information:
Customer: XX-SYNERGY (customer number: 6036)
Warehouse: V1
Payment Terms: Immediate
Item: XX-ITEM1
Qty: any quantity whose total amount exceeds the order credit limit specified for
the customer.
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Note: In your previous practices you should have learnt how to create an item and a
customer. Refer to Module 4 (Practice XXXXXX) and Module 5 (Practice XXXXX)
to learn how to create an item and a customer.
27. Save and book your order. It should go on credit check hold as shown below:

Chapter 7 - Page 24
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28. You can release the hold by either decreasing the order total in the sales order or by
increasing the order credit limit in the Customers page.
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Chapter 7 - Page 25
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Order and Quote Purge
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Order and Quote Purge

Oracle Order Management enables you to purge closed orders and quotes and the workflow
history associated with them, by determining which documents you want to purge by creating a
Purge Set. Purging data creates space in your database and improves performance of
transactions and maintenance.
After orders and quotes have been selected for purging within a purge set, you can either purge
the entire set, a subset of the set, or cancel the purge.
Note: Orders must be closed before they can be purged and there can be no open activity for
the order, including uninvoiced lines or open returns.
Order Purge is a concurrent process; you enter parameters, such as Operating Unit, Purge Set
Name, Order Number High/Low, Order Type, Creation Date, and so on, to specify the purge.
The profile: OM: Transactions Purged Per Commit determines how many orders can be purged
per commit action. The default is 100.
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Chapter 7 - Page 26
Purge Sets
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Purge Sets
(N) Order Management > Orders, Returns > Purge > Order Purge Selection
(N) Order Management > Orders, Returns > Purge > Quote Purge Selection
A purge set contains orders and quotes to be purged based upon criteria that you specify in the
Parameters of the Order Purge Selection or Quote Purge Selection concurrent process.
The Order Purge Selection and Quote Purge Selection concurrent programs enable you to
search for orders and quotes across operating units. By selecting an operating unit as part of the
parameters for the concurrent program, you restrict your quotes and orders to a specific
operating unit.
The following prerequisites are applicable when purging orders and quotes:
An order or quote status must be expired or lost before it can be purged
An order or quote can only be purged if no open activities exist, including open invoices or
open returns
After these conditions are met, the purge checks to see if all user defined prerequisites have
been met. Orders can be purged if there are unpaid invoices for them.
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Chapter 7 - Page 27
Note: Order and quote purge capability is available to Oracle Order Management Super Users
only.
You create Purge Sets by:
Purge Set Creation, using the Create Purge Set concurrent program
Multi-selection of orders within the Order Organizer window, then invoking the Create Purge
Set Concurrent Program from the Tools menu
Single selection of orders within the Order Organizer window, then invoking the Create Purge
Set Concurrent Program from the Tools menu
You can submit your same purge request on a regular interval for example, weekly or monthly.
To create a purge set:
Select an operating unit.
Enter a unique purge set name.
Optionally, enter a description for the purge set.
Define the following criteria (limit your selection to refine your purge):
Order Number Low
Order Number High
Order Type
Order Category
Customer
Order Date Low
Order Date High
Creation Date Low
Creation Date High
Determine whether or not you want contract terms to be purged (if applicable).
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Chapter 7 - Page 28
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Setting Up Exception Management
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Setting Up Exception Management

(N) Order Management > Orders, Returns, Process Messages
You view and correct stored workflow errors in the Process Messages window. Each logged
message has an associated status (seeded values are Open or Closed). The various transaction
windows provide direct navigation to Open errors, and enable you to retry a workflow activity
that failed. If the retry is successful, then open messages are automatically closed.
The workflow error handling process generates an Order Management-specific notification that
uses standard workflow functionality to enable the recipient to retry an activity in error. The
workflow also generates diagnostic information for the problematic order or line automatically.
In some cases it may take you a couple of iterations of fixing errors and retrying the activity to
fix all the issues that are causing an activity to error.
Purging also includes a record of errors and corresponding diagnostic information for Oracle
Support to aid in fixing the problem.
Setting up exception management includes:
Set the profile option OM: Show Process Messages to Yes.
Set the profile OM: Generate Diagnostics for Error Activities to Yes
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Chapter 7 - Page 29
This enables the Diagnostics: OM Order Information concurrent program to be run

automatically when there is an error in a workflow activity. Exception Management
automatically submits the Diagnostics: OM Order Information concurrent program
through the Order Management Error flow if the profile option OM: Generate
Diagnostics for Error Activities is set to Yes. In the event that activities are retried
and failed multiple times, the concurrent program does not run multiple times as this
could result in performance issues.
Define any custom message statuses desired by editing the seeded lookup type
ONT_MESSAGE_STATUS.
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Chapter 7 - Page 30
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Guided Demonstration Setting up Exception Management

Setups for Exception Management
Note: Use Order Management Super User, Vision Operations (USA) or comparable Super User
1. Set the profile option OM: Generate Diagnostics for Error Activities to automatically run
the Diagnostics: OM Order Information concurrent program whenever there is an error in
the workflow activity.
Note: Oracle Support/Development require this during the bug resolution process.
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2. The profile option OM: Show Process Messages Flag is used to display the Open
Message box in the Sales Orders window. Set the value of the profile option to Yes to use
the indicator message_exists_flag . The checked value of this field indicates that at least
one message exists for the order.
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Chapter 7 - Page 31
3. Set the value of the Lookup ONT_MESSAGE_STATUS to CUSTOMIZE.
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(N) Setup > QuickCodes.
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4. (N) Orders, Returns > Quick Sales Orders. Open an existing order and navigate to the
lines region. Click (B) Actions > View Open Messages (or right-mouse click menu) to
view any messages. If any messages exist, they will be displayed in the Process Messages
window. If there are no messages for that order, a message box indicating that there are
no open messages displays.
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5. Message without error:
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Chapter 7 - Page 32
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6. Message with error:
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7. You can use the Quick Sales Orders window to Retry Workflow Activities that have
errored out.

Chapter 7 - Page 33
Select the Header or Line for which you want to retry the activity.
Click the right mouse button and select Retry Activities in Error option or
(B)Actions > Retry Activities in Error option.
Select the Activity you want to retry.
8. You will get a message indicating that the activity completed successfully or not. For
error messages, you need to fix the errors and repeat all the above steps.
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Chapter 7 - Page 34
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Summary
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Chapter 7 - Page 35
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Chapter 7 - Page 36
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R12 Oracle Order Management

Volume 1 - Student Guide

Copyright 2007, Oracle. All rights reserved.

Multiple Organization Access Control Setup................................................................................................3-1

Oracle Inventory Setup for Oracle Order Management..............................................................................4-1

Oracle Order Management Fundamentals Table of Contents

Receipt to Issue Lifecycle..............................................................................................................................4-6

Oracle Receivables Setup for Oracle Order Management...........................................................................5-1

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Practice - Defining a Territory...................................................................................................................5-20

Holds, Order Purge, and Exception Management Setup .............................................................................7-1

Oracle Order Management Fundamentals Table of Contents

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Practice - Creating a Discount Modifier Using Qualifiers.........................................................................8-71

Overview of Shipping Execution ....................................................................................................................9-1

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Reports and Processes ...................................................................................................................................9-26

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Ship Confirm Rules .......................................................................................................................................10-79

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Thorough knowledge of navigation through the applications

Working experience with Oracle Order Management

There are no prerequisites for this course.

How This Course Is Organized

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Oracle Order Management Users Guide

Oracle Order Management Implementation Manual

Oracle Shipping Execution Users Guide

Oracle Inventory Users Guide

Oracle Advanced Pricing Users Guide

Oracle Advanced Pricing Implementation Manual

System release bulletins

Installation and users guides

International Oracle Users Group (IOUG) articles

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Do not save changes to the database.

This subject is covered in Unit II, Lesson 3, Working with

Use the SELECT command to view information stored in the

Select File > Save.

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Typographic Conventions in Code

DROP USER scott

CREATE ROLE role

SQL commands and SELECT userid

Typographic Conventions in Oracle Application Navigation Paths

(M) From the menu, select Query then Find.

(B) Click the Approve button.

Oracle Order Management Fundamentals Table of Contents

Typographical Conventions in Oracle Application Help System Paths

Under the General Ledger entry, expand Journals.

Under Journals, select Enter Journals.

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents

Copyright Oracle, 2007. All rights reserved.

Oracle Order Management Fundamentals Table of Contents