Newsletter #4

March 2015

SHARED SERVICES: OPTIMISING SUPPORT SERVICES TO ENABLE OUR GROWTH

Designing and implementing a shared services
capability for Econet is critical for future success
and growth. We are dedicated to this!
Mr Anthony Carter
Our pathway to change started in 2014 with the launch of Cost Management initiatives and the Shared Services Project.
Post the CEOs staff address on 28th January 2015, we conducted a staff survey inquiring about how employees understood the
Shared Services Project. The feedback from the survey has been compiled:

DEMOGRAPHICS
Distribution:
70% Econet Wireless
12% Econet Services
18% Steward Bank and Steward Health

TOTAL RESPONSES: 608 employees

(70% male and 30% female)
Service Bracket:
0-5 years of service (65% of responses)

Age:
30-50 years (53%)
< 30 years (44%)

KEY FINDINGS
Confidence in support by Senior Management for shared services: 75% of employees agreed (5% disagreed)
Belief that shared services is aligned to our corporate values and strategic pillars: 74% of employees agreed (5% disagreed)
Understanding that the change is for the benefit of the business: 84% of employees agreed (3% disagreed)
Belief that shared services will benefit the individual employee: 34% of employees agreed (17% disagreed)
Employees wanting to leave the organisation because of shared services: 76% of employees disagreed (4% agreed)
Communication: 94% of employees wanted more frequent communication.

We have heard you, and here is what we are doing in response to your feedback:
We are going to communicate to employees through:
Frequent and informative newsletters
Upcoming staff engagements

Mr Douglas Mboweni (CEO)

Change is not new to Econet Wireless.

We are inspired to inspire others.
We are pioneers, we innovate!
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Moving beyond the difficulty of change and realising

the opportunities which change might offer, is
fundamentally a personal choice.
For example, the creation of a Shared Services model
will stimulate opportunities for our talent to multiskill, which is an existing opportunity for those who
are enthusiastic.

Innocent Magaya (CHRO)

What have we done so far?

We have had some significant progress in the Supply Chain, PMO and Legal departments (see the Table below).
Other departments are in process in line with the agreed plans!
Information Systems

Human Resources

Supply
Chain

Finance

PMO

Networks

Legal

Engagement with leaders regarding

decisions

In all decisions we have been able to tick

the following boxes:
Standardised decision- making process across functions

High Level conceptual design

Value Business Model and Service
Catalogue
Full set of process designs
System design mapped

Organisational structures for the role and not for the

individual
Emphasis on company values
Ensuring that we are aligned to international business best
practices

What is happening on the Shared Services Project in the coming months?

Design

Build and test

Workforce
Transition Planning

Implement

For more information contact:

Anthony Carter (Shared Services Project Sponsor): ACarter@wss.mu

Research indicates that people navigate through the change

journey in different ways, depending on their personality
style. Moving through the change process is an inevitable
part of the human experience.
We encourage anyone who is impacted by the change to
open up on any concerns and fears that they might have.

Or any of our HR Team:

Innocent Magaya (CHRO): 0774222294
Lovemore Nyatsine (Head HR Operations EWPL): 0772222705
Denis Nyabadza (Head HR Econet Services): 0772222088
Ruka Nyoka (HR Manager Steward Bank): 0771222503
Daniel Mhonda (Corporate HRBO): 0771222366
Munyaradzi Gweshe (Technical and IS HRBP): 0772222793
Vusa Sikhosana (Southern Region HRBP): 0774222317
Tafadzwa Chaumba (Customer Services/ Marketing HRBP): 0774222903
Tinashe Mlambo (Econet Services HRBP): 0774222810
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