The

card that
takes you
anywhere

The secure
and convenient way
to spend overseas

Cash Passport Prepaid Currency Card, is a prepaid travel

card available in British Pounds, Euro, Japanese Yen,
US Dollars, Australian Dollars and Hong Kong Dollars.

SIMPLY PREPAY
AND GO!

Secure

Reloadable

Easy Account Management

Chip and PIN protected

Load your card as many

times as you like*

Managing your Cash Passport couldnt be simpler.

You can check your balance, recent transactions and more
online at www.cashpassport.com

Not linked to your bank

account
Supported around the
world by Cash Passports
award winning 24/7 Global
Emergency Assistance
program
Free replacement of lost
or stolen cards
Convenient
Accepted at over 30 million
ATM and retail locations,
including online
No bank account required
to purchase and you dont
have to be over 18 years
of age
Use unspent funds for your
next trip or cash out the card
View your Card details and
transactions easily online
As the card is pre-paid
cardholders know exactly
how much they have
to spend

Reload at any participating

branch of the financial
institution, travel agent or
retailer where you bought
your Cash Passport**
* Until card expiry and subject to reload
limits (see Fees and Limits Table).
** Please note that any reloads are made
at the relevant exchange rate on the day
that the reload is processed (this varies
from day to day).

Alternatively, you can phone Card Services, using the numbers

on the back of your card or in this document, to use our
automated balance service.
Customer Satisfaction
Were dedicated to making your Cash Passport experience
as enjoyable as your trip.
Unparalleled Global Emergency Assistance
If your card is lost or stolen, dont worry as our dedicated
team are on hand 24 hours a day, 7 days a week to help.
The first thing to do is call Card Services so that we can
cancel the card.
We also offer assistance including emergency cash
replacement: Anywhere in the world, normally within
20 minutes.*
*In some remote locations this could take up to 24 hours.

Please refer to the end of this brochure for details of the

emergency assistance services available and the relevant
contact numbers.

Want to put more money

onto your Cash Passport?

Here are some easy to follow instructions

for using your new Cash Passport.
Before you go
this is important
Please sign the back of your
Card as soon as you receive
it, then memorise your PIN.
Do not keep your PIN with
your Card. You cannot change
the PIN issued with your
Cards. For a PIN reminder you
can phone Card Services or
go to My Account at
www.cashpassport.com
at any time.
What is a Cash Passport?
The Cash Passport is a
prepaid travel card that
allows you to obtain local
currency from over 1 million
MasterCard ATMs around
the world and also to pay
online and directly for goods
and services at millions of
shops, restaurants, hotels and
other locations that accept
MasterCard worldwide.
How to use your
Cash Passport
You can use your Cash
Passport at any ATM
worldwide displaying the
MasterCard Acceptance
Mark. Simply select CREDIT,
enter your PIN and how much
you would like to withdraw.
Then, all you have to worry
about is what to spend your
money on.

You can also use your

Cash Passport at merchants
(including restaurants,
shops, entertainment venues
and online) displaying the
MasterCard Acceptance
Mark. Simply enter your PIN
or sign the receipt as usual.
Please note that limits apply
(refer to the Fees and Limits
Table in this User Guide).
Checking your balance
Simply go to My Account
at www.cashpassport.com
and youll be able to see your
Cash Passport balance and
check any recent transactions.
Alternatively, you can phone
us to use our automated
balance service using the
telephone numbers listed in
this guide. Some ATMs also
provide balances, however,
if the local currency is not
the same as the currency on
your Card, the exchange rate
used may be different to that
applied to your Card and a
slight variation may occur.
Therefore we recommend
using our online balance
enquiry service. In the near
future if you have provided
us with your mobile phone
number we may also send
you low balance alerts via SMS.

This couldnt be easier. Just

take your Card and valid photo
ID to a Travelex store (Hong
Kong only) or any participating
store where you purchased
the card in Hong Kong, and
they will reload the Card for
you. Please visit
www.cashpassport.com
to find the latest information
about how to reload your
Card, access your transaction
history or to check your Card
balance.
How about buying Goods
and Services online?
As long as your online retailer
accepts MasterCard then
you can use your Cash
Passport to shop online (within
the limits and restrictions
of your Card), although you
may be asked to provide the
security code thats printed on
the signature strip on the back
of your Card.
What if my Card hasnt got
all the money I need to buy
something?
Sometimes you might see
something thats a little bit
more than you have available
on your Card. Thats OK, you
can pay the difference using
another method. Make sure
you tell the cashier before
paying and confirm the
amount you want deducted
from your Cash Passport. The
cashier should process your
Cash Passport payment first
then accept the remainder of
the balance in whichever way
you want to pay.
Pre-authorisation
We dont recommend using
your Cash Passport as a
guarantee of payment (usually
for things like hotels and car

hire). These companies often

estimate the bill and then hold
that amount for up to seven
days, meaning you cant
access or spend those funds.
You can, however, use your
Cash Passport to settle your
final bill.
What if my Card
is declined?
Normally the only reason this
will happen is if you dont
have enough funds on your
Card to cover the cost of the
purchase. You can use the
balance for part payment
and complete with another
payment method. In some
countries, there may be daily
or weekly withdrawal limits
from ATMs which may be
lower than the limit on your
Card. For more information
visit www.cashpassport.com
Dynamic Currency
Conversion Payments
Dynamic Currency Conversion
(DCC) is an optional service
that is sometimes offered
by foreign retailers and ATM
operators giving cardholders
the choice of paying in either
the currency of the country
they are visiting or their own
domestic currency. If you
make a purchase or ATM
withdrawal in the country
of your Cards currency
(e.g. using a US Dollar Cash
Passport in America) and opt
in to a DCC service, this may
result in a foreign exchange
transaction at additional cost
to you. If you wish to avoid this
risk, you should opt out
of the DCC service and
choose to pay in the local
currency (instead of Hong
Kong dollars). DCC can also
be applied to any Hong Kong
credit and debit cards when
used abroad.
5

Contact Us
If you have any questions, or have any comments about using
your Card, please get in touch with us using the contact details
set out at www.cashpassport.com
Please note that for security reasons we may not be able to deal
with some questions via email.

For more information visit www.cashpassport.com

and log on to My Account to check your balance
and view your transactions. Alternatively, call us free
on the numbers below.

Useful telephone numbers for 24/7 assistance.

Card Services, lost or stolen cards.
In an emergency, or if youve lost your Card or had it stolen,
please contact Card Services immediately, so that we
can cancel it and offer assistance, including emergency
cash replacement.
Country
Australia
Hong Kong
Japan
New Zealand
France
Germany
Italy
UK
USA/Canada
Mexico
Other Countries*
North China
South China

Phone Number
1800 098 231
800 966 321
00531 780 221
0800 444 691
0800 916 940
0800 181 4595
800 789 525
0800 056 0572
1 877 465 0085
01800 123 3480
+44 (0) 20 7649 9404
10 800 712 2683
10 800 441 1345

*Please remember to add the international prefix of the country you are
in at the beginning of this number (in most cases this is 00, for example
0044 (0)20 7649 9404). Calls to this number are not free of charge.

Fees and Limits Table

GBP

EUR

4.95%

4.95%

USD

JPY

AUD

HKD

4.95%

4.95%

4.95%

4.95%

FEES
Cross border usage fee**
Initial load fee

0.375% (or a minimum of HKD 60.00)

Reload fee

HKD 40.00

ATM withdrawal fee*

GBP1.50

EUR2.00

USD3.00

JPY300

AUD3.00

HKD20.00

ATM withdrawal fee (international)

GBP1.50

EUR2.00

USD3.00

JPY 300

AUD3.00

HKD20.00

JPY150

AUD2.00

HKD15.00

AUD20.00

HKD130.00

AUD10.00

HKD70.00

POS fee (domestic)*

*Free

POS fee (international)*

*Free

Monthly inactivity fee debited from your Card if it has not been used for 12 months

GBP1.00

EUR1.00

USD1.50

Monthly maintenance fee

N/A

Balance Enquiry at ATM

*Free

Balance Enquiry via IVR

Free

Balance Enquiry via SMS

Negative Balance Fee

TBC once service available

GBP10.00

EUR15.00

Cash out fee

Cash over the counter fee

USD15.00

JPY2000

HKD 40.00
GBP4.00

EUR6.00

USD8.25

JPY825

Additional Card fee

HKD 16.00

Paper Statements

N/A

LIMITS
Maximum amount you can withdraw from ATMs in 24 hours*

GBP600

EUR800

USD1000

JPY150,000

AUD1,400

HKD10,000

GBP3,000

EUR5,000

USD5000

JPY700,000

AUD7,000

HKD50,000

Cash over the counter per 24 hrs

GBP150

EUR200

USD250

JPY30,000

AUD350

HKD2,500

Minimum load amount

GBP100

EUR100

USD200

JPY20,000

AUD250

HKD800

Maximum load and maximum balance allowed on your Card at any one time

GBP6,000

EUR7,000

USD20,000 JPY1,000,000 AUD10,500

HKD80,000

Maximum load over 12 months***

GBP18,000

EUR21,000

USD50,000 JPY3,000,000 AUD35,000

HKD250,000

Maximum amount that you can spend at merchants in 24 hours

Additional Card linked to the same funds

Card Life

One (optional if required at a fee of HKD16)

5 years from manufacture being the expiry date printed on the front of the card

Please note that these are subject to variation in accordance with the Terms and Conditions.
* Some ATM operators and merchants may charge an additional fee or set their own limits
** Merchant transactions and ATM withdrawals in a currency other than the currency of the Card
will be converted into the currency on the Card at an exchange rate determined by MasterCard
on the day the transaction is processed and increased by 4.95%.
***T he total amount you may load onto all prepaid Cards issued to you by us during any twelve
(12) month period.
Travelex Card Services Limited (a company incorporated in Hong Kong) is not, and does not carry
on business as, a bank or deposit-taking institution and Cash Passport is issued by Travelex
Card Services Limited pursuant to a licence by MasterCard International. MasterCard and
the MasterCard Brand Mark are registered and trademarks of MasterCard International
Incorporated.

electronic use only and cannot be used at offline or manual

terminals.

Cash Passport Terms and Conditions

3.3. The amount of each transaction and any associated fees will be
deducted from the balance on your Card. We cannot stop
a transaction once authorised.

3.4. W
 hen using your Card at certain merchants, including hotels and
restaurants, the merchant may hold an additional amount to cover
tips/gratuities. This amount will not be available for up to seven (7)
days from the date of the transaction.

3.5. We do not recommend using your Card as a guarantee of payment,

for example as a deposit for hotels, cruise lines or car rental, as
merchants such as these may estimate the final bill and this amount
will be placed on hold by the merchant and become temporarily
unavailable. Only the actual amount of the final bill will be deducted
from your Card, although it may take up to seven (7) days from the
date of the transaction before the difference is available for you to
spend.

3.6. T
 he Card is not allowed to be transferred to a third person. The Card
is only for your use and expires on the date shown on the front of the
Card. You will still be able to obtain a refund of the balance or get a
replacement Card after the expiry date.

3.7. Y
 ou will be responsible for all transactions made by using the Card or
any Additional Card and for ensuring that the Card and any Additional
Card is used only in accordance with these Terms and Conditions.

3.8. You must not use, or attempt to use, the Card for accessing or
purchasing goods from adult or gambling sites or for any unlawful
activity. You must comply with all laws and regulations (including any
foreign exchange controls) in respect of the Card in Hong Kong and
the country of purchase and/or use. We may suspend your Card or
end this agreement when you attempt to use the Card in violation of,
or your use of the Card is restricted under, such laws and regulations.

3.9. Y
 ou can only use your Card if it has a positive balance. You are
responsible for ensuring that you have a sufficient balance on your
Card to cover your purchases. In the unlikely event that the balance
on your Card drops below zero (0), you agree to reload the Card to
bring the balance back to zero (0) or above, within thirty (30) days of
request, and pay the applicable Negative Balance Fee. If the balance
on your Card is overdrawn, this does not mean that it will be allowed
to become overdrawn on any subsequent occasions. We reserve the
right to cancel or suspend your Card if it goes into negative balance.
We recommend that you check your transaction history and balance
at least once a month.

3.10. We are entitled to set off any sum of money on your Card due from
you to us against any positive balance on any other Card held by you
with us.

3.11. We may suspend your Card or end this agreement when, in our
judgement, you appear to be involved in any criminal activity,
or to have any relationship with any criminal or antisocial individuals
or organisations.

3.12. The Card is not a credit card and all use is limited to the amount
pre-loaded and standing to the credit balance of the Card funds
and any other limits detailed in these Terms and Conditions.

3.13. We are not a bank or a deposit-taking institution and the Card
is not protected by any financial services or banking or deposit
compensation scheme.

3.14. We may, from time to time, introduce SMS functionality and send you
SMS alerts relating to your balance and Card activity or other Card
features. You can stop the SMS alerts at any time by sending STOP
to the number indicated in the SMS. For more information on the SMS
services provided by us, please visit www.cashpassport.com

By purchasing the Cash Passport card (the Card) you agree to comply with
these Terms and Conditions. This is a copy of your agreement for you to keep.
A further copy is available on request (see Contact Us).
1. In these Terms and Conditions:

1.1. C
 ard Services means any services including call centre services
provided by us or our agents in connection with the Card.

1.2. P
 urchase Location means any branch or store of the business from
which you purchased the Card and which participates in the Cash
Passport programme, in the country of purchase.

1.3. U
 ser Guide means the document entitled User Guide which
is attached to and forms part of these Terms and Conditions.

1.4. we, us, our means Travelex Card Services Limited (Travelex).

1.5. you, your means the purchaser of the Card.

1.6. A
 reference in these Terms and Conditions to the Card should be
read as including any Additional Card or replacement Card issued
to you.

2. Your Cash Passport Card

2.1. C
 ash Passport is a prepaid currency travel money card which
operates as a type of electronic travellers cheque which can be
loaded in the currency of the Card.

2.2. Y
 ou can obtain a secondary Card (a fee may apply as set out
in the User Guide), which is linked to the same funds, and can be
used in the same way as the Card (Additional Card).

2.3. Y
 our Additional Card is for back-up or for security purposes and only
you can use it. You must not provide your Additional Card to another
person for their use.

2.4. T
 here is no interest payable to you on the Card balance and the Card
funds do not amount to a deposit with us.

2.5. E
 xcept as otherwise set out in these Terms and Conditions, any
liability we have to you will not exceed the balance on the Card at any
given time and is in the currency of the funds loaded onto the Card.
Card loads or reloads will only be credited to your Card balance once
we or our agent has received cleared funds from you. Your Card
balance will decrease as a result of transactions and fees as soon
as we authorise the relevant transaction. Where a fee applies, that fee
will be deducted from the balance on your Card at the relevant time
and your Card balance will decrease accordingly. Please see section
8 for an explanation of how to redeem any unspent balance on your
Card.

3. Using the Card

3.1. T
 here may be a delay of up to 4 business hours before you are able
to use your Card.

3.2. Y
 our Card can be used worldwide, wherever you see the
MasterCard Acceptance Mark, at ATMs and MasterCard
merchants, including shops, restaurants and online, providing
there are sufficient funds available on your Card for the transaction,
including any applicable fees. Please note that the card is for

10

11

4. Keeping your Card and PIN secure

6.2. F
 ees apply to the Card. Please note that fees apply to the loading
of funds to the Card, Card usage (for example, ATM withdrawals),
redemptions of unspent funds and when you use the Card in a
currency other than that loaded onto the Card. For details on the
fees that apply to your Card, please refer to the Fees and Limits Table
in the User Guide or www.cashpassport.com

4.1. You must sign the back of the Card as soon as you receive it.

4.2. Y
 ou must do all that you reasonably can to keep the Card safe
and your PIN and other security details secret at all times.

4.3. Y
 ou must never allow anyone else to use your Card, PIN or other
security information.

4.4. Y
 ou must never write down or record your PIN or any other security
information with the Card.

4.5. We will never ask you to reveal your PIN.

7. Foreign Currency Transactions

4.6. T
 he Card will be disabled if an incorrect PIN is entered three (3) times.
If the Card is disabled, please contact Card Services to reactivate the
Card. There may be a twenty-four (24) hour delay in reactivating your
Card. You will not be able to reactivate your PIN for use at merchants
and you will need to sign for any future point of sale transactions,
subject to signature authorisation being supported by the merchant.

There are four instances where a foreign exchange rate will apply:

i)

initial load or in-store reload of a foreign currency Card;

ii)

electronic reloads of a foreign currency Card;

iii)

 TM withdrawals or POS transactions where the local currency

A
is different from the Card currency; and

4.7. Y
 ou must call us immediately and without undue delay if you lose
your Card/s or believe your Card/s could be misused or you suspect
that someone else may know your PIN or any other security details.
We will suspend the appropriate Card to prevent further use. If a lost
Card is subsequently found it must not be used unless Card Services
confirm it may be used.

iv)

when you close a foreign currency Card.

 he method for calculating the exchange rate for each scenario is as set
T
out below.

 he foreign exchange rate used for initial load and in-branch reloads
T
of a foreign currency Card is set by Travelex Currency Exchange Limited
and varies depending on the party through whom you load your Card.
You can ask the Purchase Location to confirm the exchange rate
beforehand. Foreign exchange rates are subject to variation and the rate
that applies one day will not necessarily be the same on any other day.

5.1. Y
 ou will be liable for all Card transactions which you have authorised.
You will also be liable for all unauthorised Card transactions if you
have acted fraudulently, if you have failed to use the Card in
accordance with these Terms and Conditions, if you have failed
to notify us in accordance with section 4.7 on becoming aware of the
Card loss, theft, or misuse; if you have failed to notify us within 180
days of any unauthorised transaction; or if you have failed to take all
reasonable steps to keep the Cards security features safe. You must
notify us of any disputed transactions without undue delay and in any
event within 180 days of the relevant transaction.

If an ATM withdrawal or POS transaction is made in a currency other than

that loaded onto the Card, the amount will be converted into the currency
of the Card. The exchange rate used is the rate determined by
MasterCard to be the wholesale rate or the government-mandated rate
in effect the date the transaction is processed by MasterCard, increased
by a currency conversion margin of 4.95%. For example, if you use a HKD
Card to withdraw money from an ATM in France, the ATM fee applies,
as well as a currency conversion margin. If a USD Card is used at an ATM
in the United States, a flat ATM withdrawal fee applies, with no currency
conversion margin. See example below*

* Example of foreign currency margin applied to ATM withdrawals

or POS transactions

Suppose you make a purchase or an ATM withdrawal outside HK

(i.e. in the USA), with an HKD Cash Passport, for US$50.00 and the
prevailing exchange rate set by MasterCard, is USD1 = HKD7.78

 efore the foreign exchange margin, charged by us, applies, this would
B
equate to HKD389.00 (USD50.00 x 7.78).

 fter the foreign exchange margin of HKD 19.25 is applied (HKD389.00

A
x 4.95%), this would equate to HKD408.25 (HKD389 + HKD 19.25)

5.2. S
 ubject to the above paragraph, you will not be liable for any
unauthorised Card transactions.

 SD$50.00 withdrawn from the ATM would be debited from your HKD
U
Cash Passport as HKD$408.25

5.3. W
 here you are not liable for an unauthorised transaction, we will
refund the value of that transaction, including any charged fees and
will have no further liability to you for any other losses you may suffer.
However, if our investigation concludes that the transaction you have
disputed has been authorised by you or on your behalf, we may
charge you an investigation administration fee of up to HKD700.

8. Redeeming Unspent Funds

4.8. Y
 ou will be required to confirm details of the loss, theft or misuse
to us in writing and you must assist us and the police in any enquiries.

4.9. W
 e may suspend your Card with or without notice, if we think the
Card has been or is likely to be misused; if you have breached any
of these Terms and Conditions; or if we suspect any illegal use
of the Card.

4.10. If you are entitled to a refund for any reason for goods or services
purchased using the Card you acknowledge that the retailer will make
such refunds to your Card.

4.11. You should check your Card balance regularly so you can notify
us within 180 days of any unauthorised transactions.

5. Liability for unauthorised transactions

6. Fees and Limits

12

6.1. F
 rom time to time we may limit the amount you can load on your
Card, or the amount you can withdraw from ATMs or spend at
merchants over certain time periods. Some ATM operators also
impose their own limits on the amount that can be withdrawn over
a specific time period. The maximum balance you can hold on your
Card at any time is as set out in the User Guide.

 he foreign exchange rate used for loading or reloading funds

T
to the Card or for redeeming any unspent balances is determined
by Travelex Currency Exchange Limited.

You may redeem any unspent funds on your Card through the Purchase
branch or agent or by contacting Card Services. Please refer to
www.cashpassport.com for further details on how to redeem your unspent
funds. Payment will be in Hong Kong Dollars and any exchange rate will
be determined by Travelex Currency Exchange Limited based on their
applicable exchange rate for Card redemptions for the relevant currency
on that day. The exchange rates applied may vary between locations.
A fee will be charged for this service as set out in the Fees and Limits Table
in the User Guide or from time to time determined by us and published
or notified to you. If you experience any difficulty closing your Card through
the Purchase Location, or if the Card has expired, please contact Card
Services.

13

9. Ending this agreement

9.2. W
 e may end this agreement by giving you at least thirty (30) days
written notice by letter or email to the address you have provided us.

12.2. ATMs and point of sale terminals are not owned or operated by
us and we are not responsible for ensuring that they will accept the
Card. We will not be liable to you for disputes concerning the quality
of goods or services purchased on your Card or any additional fees
charged by the operator of these terminals.

9.3. W
 e may ask for the return of the Card and end this agreement, with
or without notice, if you materially breach any of these Terms and
Conditions

12.3. Nothing will limit our liability to you for death or personal injury arising
out of our negligence, or for our fraud, or insofar as any limitation
or exclusion of liability is prohibited by law.

13. Law and Jurisdiction

9.4. T
 he ending of this agreement will not affect your right (if any)
to redeem unspent funds in accordance with section 8 above.

9.1. T
 his agreement continues until we end it in accordance with these
Terms and Conditions or if you ask us to end it by writing to,
or emailing Card Services.

10. Changing the terms

10.1. We may change these Terms and Conditions (including bringing
in new terms, changes in the fees and services we offer) at any time
at our discretion by giving you at least thirty (30) days notice. We will
notify you of changes to these Terms and Conditions by email
or in writing to the contact details you have provided us.

10.2. We will notify you of changes at least thirty (30) days before the
change is implemented. If you are dissatisfied with any change you
can end the agreement by contacting us using the details set out
at www.cashpassport.com

These Terms and Conditions and any disputes, which arise under them,
shall be exclusively governed by the laws and courts of the country in which
you were issued the Card.

14. Third Party Rights

 xcept for any party referred to in section 15, nothing in these Terms
E
and Conditions gives any third party any benefit or right (including any
enforcement right).

15. Transferring our rights

We may assign any of our rights and obligations under these Terms and
Conditions to any other person or business without your consent, subject
to such party continuing the obligations in these Terms and Conditions
to you.

11. Personal Data

16. Contact Us

11.1. W
 e may contact you by telephone, letter or email at the contact
details you provide us. You must let us know immediately if you
change your name, address, phone number or email address.

16.1. If you have any queries regarding the Card, please refer
to www.cashpassport.com

11.2. By purchasing the Card and using it, you consent to us and our
service providers processing the information we collect in connection
with the Card Services (Personal Information) under these Terms
and Conditions and in accordance with the privacy policy available
on our website.

16.2. If you have any further queries, are dissatisfied with the standard
of service, you think we have made a mistake in operating the Card
or you require information about your Personal Information please
contact us.

16.3. We can be contacted using the details in the Contact Us section
of the User Guide or by writing to Card Services using the contact
details set out at www.cashpassport.com

16.4. We will try to resolve any problems as quickly as possible and
in accordance with our complaints procedure, which can be found
on www.cashpassport.com or is available on request.

If there is any discrepancy between the English and Chinese version
of these Terms and Conditions the English version will prevail.

11.3. Your Personal Information may be disclosed by us to third parties

to enable us to provide the Card Services and for data analysis,
anti-money laundering, detection of crime, legal compliance, law
enforcement and fraud prevention purposes.

11.4. Your Personal Information may be processed outside the country

of purchase but all service providers are required to have adequate
safeguards in place to protect your Personal Information.

11.5. You agree we may contact you about other related products and
services provided by Travelex and its affiliates. If you no longer wish
to receive this information then please contact us. You also consent to
us sending SMSs to your mobile phone to advise you of Card features
or information relevant to your Card, such as low balance alerts.

11.6. You can contact us for a copy of the Personal Information we hold
about you pursuant to our privacy policy and other rules. A fee may
be charged for this service.

11.7. T
 o aid us in the provision of the Card Services and improving
our service, telephone calls may be recorded and/or monitored.
By using this service you consent to this recording and/or monitoring.

12. Our liability to you

12.1. Unless otherwise required by law or as set out in these Terms and
Conditions, we will not be liable to you in respect of any losses you
or any third party may suffer in connection with the Card, except
where such losses are due to a breach by us of these Terms and
Conditions or due to our negligence.

14

15

Global Emergency Assistance

Emergency Medical Assistance
(This service is not intended as a substitute for travel insurance).
You will have access to worldwide medical information and advice. A Customer
Service Representative will arrange for the following information to be provided.
The information is provided in good faith but without incurring liability and
without giving any assurance as to the quality of any advice or care which may
be provided by the staff or facilities concerned:

Medical Information

Lost or Stolen Card Assistance

Assistance in reporting the loss or theft of credit cards, charge cards or debit
cards whilst you are away. The customer service representative will provide you
with the Card Scheme contact telephone numbers to call and in extreme cases
where you cannot make contact with their card issuer, attempts will be made
to report the loss on your behalf. No responsibility is taken for ensuring that the
card issuer acts upon this report. In particular, the card issuer may require direct
notification from you.

Information of a specific nature, in relation to a hospital, doctor, dentist,

or pharmacy obtained through local consulate offices including: -

This service is not available in respect of store cards, loyalty cards, affinity group
cards, or other cards which are not general-purpose payment cards.

Charges: None.

L
 ocation, address, telephone numbers and opening hours where
appropriate, including details of specific facilities, capabilities, medical
specialities and languages spoken.

Information provided will be of a specific nature regarding the above,

however not relating to matters concerning your specific or general
medical requirements.

Medical Counselling

For use in circumstances where either by your request or subsequent referral,

the services of a doctor are required for the provision of information, specific
advice or recommendations with regard to your individual medical requirements,
and an English speaking doctor is not available. Interpreting (in accordance with
the Emergency Interpretation Service section detailed below) will be:

P
 rovided by telephone, between the doctor and you. All information
exchanged between the doctor and you will remain confidential.

Should you hold medical insurance, and need a medical service, advice will
be given of the procedures to contact your insurers.
Charges: Where payment for treatment, consultation, facilities, and
services is required, you will be liable for costs.
Emergency Legal Referral
You will have access to the following information for most major locations
worldwide. The information is provided without giving any assurance
as to the quality of any advice which may be provided by the lawyers concerned.
You will be directly liable for all costs incurred if you consult a lawyer, however
Emergency Cash can be arranged if requested.
Information will be obtained through local consulate offices and will:

D
 etail location, address, telephone numbers and opening hours.
Information provided will be of a specific nature regarding the above,
however will not relate to matters concerning your specific or general
legal requirements.

Does not include recommendations.

Emergency Interpretation Service

Access to worldwide interpretation services, by telephone. A verbal translation
to or from English and other common languages will be available in most
circumstances using customer communication centre staff *. Should a language
not be available, then arrangements will be made for an approved third party
service partner to interpret, providing a call back facility if required.
Charges: The service will be free in the cases of genuine emergency
(as determined by us) only.
*No liability will be taken for any misinterpretation.
Emergency Messaging Service
In the event of an emergency, access via telephone to multi-lingual customer
service representatives, where a brief message can be arranged for delivery
to a friend, relative or organisation, by means of telephone, fax or E-mail. From
an agreed time the customer service representative will make up to six (6)
attempts at approximately hourly intervals to convey the message, informing
you should this fail.
Charges: The service will be free in the cases of genuine emergency
(as determined by us) only.
Service Response
Each request for any service is dealt with according to your individual
requirements or circumstances and normally our customer services
representatives will be able to deal with any requests within 15 minutes although
for the Interpretation Service this may be up to 30 minutes depending on the
language required.

Lost or Stolen Passport Assistance

Where your passport has been either lost or stolen, we can advise you
of telephone numbers, addresses and opening hours of the nearest consulate
or embassy.
Charges: None.
16

While every effort will be made to ensure that all the information services provide correct information,
We are reliant on many information sources some of which are outside our control and we cannot be
held liable for the accuracy of these. Please also refer to condition 12 of the Terms and Conditions
contained in this document.

17

Emergency Assistance Contact Numbers

In the event your Cash Passport is lost or stolen
you must immediately inform Card Services.
Country
Australia
Austria
Brazil
Canada
China (North)
China (South)
Colombia
France
Germany
Greece
Hong Kong
Ireland
Israel
Italy
Japan
Korea (South)
Malaysia

Phone Number
1800 098 231
0800 293 724
0800 892 3560
1 877 465 0085
10 800 712 2683
10 800 441 1345
1 800 518 1711
0800 916 940
0800 181 4595
00800 4413 1532
800 966 321
1800 535 564
180 943 1521
800 789 525
00531 780 221
00 798 4434 1279
1800 814 933

Mexico
01 800 123 3480
Netherlands
0800 023 3935
New Zealand
0800 444 691
Philippines
1800 1442 0143
Portugal
8008 80 501
Peru
0800 54797
Saudi Arabia
001 636 722 0113
Singapore
800 441 1379
South Africa
0800 982 674
Spain
9009 58 973
Sweden
020 796 949
Switzerland
0800 834 918
Thailand
001 800 442 212
UAE
8000 440 628
UK
0800 056 0572
USA / Canada
1 877 465 0085
Other countries* Reverse charge to +44 (0)20 7649 9404

*Please remember to add the international prefix of the county you are in, at the beginning of this
number (in most cases this is 00, for example 0044 (0)20 7649 9404). Calls to this number are not
free of charge.
Global Emergency Assistance is also available by logging onto the website www.cashpassport.
com. Global Emergency Assistance is available 24 hours a day and provides quick and easy access
to emergency funds or card replacement.

18

19

Cash Passport Application Form

For all your Cash Passport needs visit

www.cashpassport.com

For all your Cash Passport needs visit

www.cashpassport.com

The Cash Passport card is issued by Travelex Card Services Limited. Travelex Card Services
Limited is not a bank or deposit-taking institution.

The Cash Passport card is issued by Travelex Card Services Limited. Travelex Card Services
Limited is not a bank or deposit-taking institution.

Cash Passport Application Form

Please read the important information below:

Important Information

Complete in CAPITALS

Title (Mr/Mrs/Ms/Miss) ///:.........................................

First Name(s) :......................................................................................................
Last Name(s) : ....................................................................................................
Country : ........................................................................................................
Residential Address :
..................................................................................................................................
..................................................................................................................................
..................................................................................................................................

Personal Information is collected by Us or Our agents for the purposes relating to providing
the product and/or service requested. By successfully applying for Cash Passport, you
are consenting to Us using your personal information to notify you of our related products,
promotions and customer surveys that we may conduct from time to time. If you have any
privacy concerns, please contact our Privacy Officer using the contact details shown at
www.cashpassport.com

www.cashpassport.com
By ticking this box I consent to being contacted by email or text message in relation


to Cash Passport features and promotions and our related products, promotions and
customer surveys that we may conduct from time to time.
 By accepting and using the card you agree to be bound by the Terms and Conditions
detailed in this brochure. By signing this application form you will be deemed to have
accepted the terms and conditions.

Zip/Postcode : ........................................................................................

Signature :.........................................................................................................

Home Phone : .........................................................................................

Date : ..............................................................................................................

Mobile Phone : . ......................................................................................

Email : . ....................................................................................................
Date of Birth (DD/MM/YYYY): ..................................................................
Mothers Maiden Name : . ......................................................................
Photo ID Type :

ID Card

To be completed while the customer is present

Card number :
Additional Card number :

Amount Received : .................................................................................

Passport

Other (Please specify)

FOR OFFICE USE ONLY

............................................................

Photo ID number :......................................................................

Foreign Amount : ...................................................................................

or Local Amount (HKD) ():.....................................................
Fee (HKD$) (): ........................................................................................

Please indicate if this is applying for :

Purchase a New Card

Total Amount Loaded on Card : ............................................................

Card type :

Customer Photo ID verified by Agent/Sales Consultant :

USD GBP EUR JPY AUD HKD

Place of Issue : . .....................................................................................

Buy Additional Card? Yes

Expiry Date : ..........................................................................................

No

Foreign Card Load/Amount /:

..................................................................................................................................
or Local Currency Amount HKD HKD:
..................................................................................................................................

Agent/Sales Consultant Name /:

..................................................................................................................................
Store (site code) ():..........................................................................

The Cash Passport card is issued by Travelex Card Services Limited. Travelex Card Services
Limited is not a bank or deposit-taking institution.
Travelex Card Services Limited Travelex Card Services Limited

For all your Cash Passport needs visit

www.cashpassport.com

The Cash Passport card is issued by Travelex Card Services Limited. Travelex Card Services
Limited is not a bank or deposit-taking institution.
Travelex Card Services Limited Travelex Card Services Limited

For all your Cash Passport needs visit

www.cashpassport.com

1 877 465 0085

0800 892 3560

0800 293 724

1800 098 231

10 800 441 1345

()

10 800 712 2683

()

1800 518 1711

0800 916 940

800 966 321

00 800 4413 1532

0800 181 4595

800 789 525

180 943 1521

1800 535 564

00 798 4434 1279

00531 780 221

01 800 123 3480

0800 023 3935
0800 444 691
1800 1442 0143
8008 80 501
0800 54797
001 636 722 0113
800 441 1379
0800 982 674
9009 58 973
020 796 949
0800 834 918
001 800 442 212
8000 440 628
1 877 465 0085

0800 056 0572

+44 (0)20 7649 9404

1800 814 933

*000044 (0)20 7649 9404

www.cashpassport.com24

18

19

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1800 098 231

800 966 321
00531 780 221
0800 444 691
0800 916 940
0800 181 4595
800 789 525
0800 056 0572
1 877 465 0085
01800 123 3480
+44 (0) 20 7649 9404
10 800 712 2683
10 800 441 1345

*000044 (0)20 7649 9404

www.cashpassport.com

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The
card that
takes you
anywhere