INTERSHIP REPORT

Department:
MBA (6th) semester

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ACKNOWLEDGEMENT

First of all, I am very grateful and thankful to my Allah Almighty who is the most gracious
and beneficent with the help of which I have successfully completed my internship report in a
very short time. He gave me the power, courage and patience to complete my report.
I am thankful to my parents who always encourage and support me. Their support is a great
asset for me at every step of my life.
There are a number of people who helped me in my internship and internship report. I am
also very thankful to all of them who make possible to complete my report on time.
It was a great pleasure for me to do internship in BOP Ghakar branch. I found there every
person kind and cooperative. I am really grateful to all the staff members of BOP bank
Ghakar branch.
The last but not the last I convey my credit and thankfulness to the virtual universities
Authorities. Without whose well in time support and guidance it would be much difficult for
me to achieve this task successfully

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DEDICATION

I dedicate my internship report to my parents who are more special for me . They helped,
guide and support me at every step of my life. Without their help, support and complete care I
was not able to reach even at this point.

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EXECUTIVE SUMMARY

I have done my internship in BANK OF PUNJAB Ghakar Mandi branch. I have learned many
bank operations in my six week internship. I have worked in all the departments of the bank
during my internship which are the Operation Department, Remittance Department and Cash
Department and understood the working of all these departments. I have also worked with the
CSO of the bank which is the Customer Service Officer and learned the operations of CSO that
how she deals with customers. .
Now a day BOP bank is providing a variety of services to its customers and trying to fulfill their
needs in a very proper way. Operations department is the main department of this branch or we
can say that this is the main head of the branch under which all working is done like deposits,
account opening, working of remittance department and cash department. Mr. leads all this
working as an operational manager in BOP branch. The branch is also remains in contact with
the main branch of the city near G.T Road Ghakar for advances and loan purpose.
During my internship I have understood that BOP Bank is offering various types of accounts to
its customers like Saving Account, Current Deposit Account and Term Deposit Account.. There
are also the sub accounts of these accounts which the customer can select according to his desire
or need.
I have also learned about remittance instruments like demand draft, pay order etc that hoe we
form and issue these instruments. I have also learned about the clearing of the cheques that how
we clear cheques from NIFT. And understood the reason behind clearing of cheques. Actually we
want to verify the cheque of other banks.
During my internship I got all the cooperation and attention from the staff of the bank. They
guide me operations of the banking in a very mannered way and provide all the basic information
about banking operations.

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Bank is focusing on creating and building long term relations with the customers by providing
best services and facilities to the customers. However the bank is also facing some kind of
problems due to which it may go down. So I would suggest them to make proper planning for
customer and employees, improve marketing department and make continuous improvement by
complete take care of employees. Because they are the reason of the success of any organization.
At the end the conclusion and the recommendations are the part of the report. Bibliography is the
part, which contain all the references from I, obtained data to prepare this report

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TABLE OF CONTENTS

Title Page.1
Chapter # 1.10
0.1 Introduction..10
1.1 Purpose of internship...10
1.2 Scope of internship..11
1.3 Objective of internship12
Chapter # 213
2 Overview of the Organization....13
2.1Nature of organization..14
2.2 Overall respective sectors in Pakistan.....15
2.3 Role of the Organization in Pakistan...................................................................................15
2.4 Overall Organization and Functions of the Organization16
Chapter # 3.17
3 Brief history of bank of Punjab...18
3.1 Vision Mission of bank of Punjab...19
3.2 Core value of BOP...20
3.3 Objective, scope of BOP.21
3.4 Business volume of BOP...22
3.5 Rewards...23
3.6 Methodology of BOP.24
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3.7 Bank profile25

3.8 Corporate Responsibilities..26

CHAPTER # 1
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INTRODUCTION OF
INTERSHIP
1.0)

Background

of Studies:
As an part of the academic requirement for completing MBA (Master Business Administration)
of the students are required to undergo 6 weeks of internship with an organization. The
internship is to serve the purpose of acquainting the students with the practice of knowledge of
the discipline of banking administration. This report is about Bank of Punjab. BOP was
established in 1989 and since then, it has expended its network, becoming the largest commercial
Bank of the country. It offers different products of services to its customers.

1.1)Purpose

of Studies:

Internship is the capstone experience that provides students with hands-on, real-world experience
in a work setting. Ideally, internship will enable interns to:
(a) Integrate and use their knowledge and skills from the classroom,
(b) Discover where further competence is needed,
(c) Take steps to gain that competence under educational supervision, and

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(d) Become better acquainted with the types of work settings in which such

competence can

be applied.
1.2) What

is the scope of internship?

Basically the scope of the Internship is directly related to the experience of the candidate and the
duration of the Internship. All internees are welcomed as a member of staff and encouraged to
participate in all activities that occur within BOP and other organizations who offer the
internship program.
1.3) What

is the Objective of Internship?

The following list of program objectives has been extensively reported in literature discussing
internship programs. The College of Business subscribes to the following objectives but does not
expect each student to achieve every objective. Many of the program objectives will only be
important to a few students, but each student should achieve a substantial portion of those listed:
1. Internships will provide students the opportunity to test their interest in a particular career
before permanent commitments are made.
2. Internships will provide students the opportunity to test their aptitude for a particular
career before permanent commitments are made.
3. Internship students will develop skills in the application of theory to practical work
situations.
4. Internship students will develop skills and techniques directly applicable to their careers.
5. Internships will provide students the opportunity to develop attitudes conducive to
effective interpersonal relationships.
6. Internships will increase a student's sense of responsibility.
7. Internship students will be prepared to enter into full-time employment in their area of
specialization upon graduation.

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8. Internship students will acquire good work habits.

9. Internships will provide students with the opportunity to earn a salary while pursuing
educational goals.
10. Internship students will develop employment records/references that will enhance
employment opportunities
11. Internships will provide students with an in-depth knowledge of the formal functional
activities of a participating organization.
12. Internships will provide students the opportunity to understand informal organizational
interrelationships.
13. Internship programs will enhance advancement possibilities of graduates.
14. Internship students will have higher levels of academic performance
15. Internship programs motivate students to continue their education.
16. Internship programs will increase student earning potential upon graduation.

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CHAPTER # 2

ORGANIZATION

Overview of the Organization:

2.0) what is the organization?

When two or more people get together and agree to coordinate their activities in order to achieve
their common goals, an organization has been born. There is really no doubt about the present
meaning of organization. Its purpose is to create an arrangement of positions and responsibilities
through and by means of which an enterprise can carry out its work. An academic textbook
definition of organization can be formulated as follows: a. the responsibilities by means of
which the activities of the enterprise are dispersed among the (managerial, supervisory, and
specialist) personnel employed in its service; and b. the formal interrelations established among
the personnel by virtue of such responsibilities.

2.1) Nature of Organization:

BOP is dealing with finance and money which is mostly in the liquid form. The bank is also
dealing in the substitutes of money like cheques, Pay Orders, bill of exchange, Demand Draft
and Mail Transfer. The bank is also providing some other financial services for example loan and
advances, letter of credit and guarantee facilities.
A bank basically borrows money firms, Government and the individual parties. With the help of
this money and the banks own capital the does its business. Actually the bank gives credit or
advances loans to different parties like individuals, small businesses, small businesses and some
other parties. To earn more profit the bank also makes investment in securities. The bank earns
profit by charging interest rates on loan given to different parties and through the commission of
services which the bank provides to its customers and other parties.

2.2) Overall respective sectors in Pakistan:

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Operational Structure:
At present BOP maintains its position as Pakistan's. It is the business partner for the Government
of Pakistan with special emphasis on fostering Pakistan's economic growth through aggressive
and balanced lending policies, technologically oriented products and services offered through its
large network of branches locally, internationally and representative Offices. BRANCHES
Today they established 251branches all over the country as:
CITIES

NO OF BRANCHES

PROVINCE OF PNJAB

237

QUETA

KARACHI

A.J KASMIR

ISLAMABAD

GUJRANWALA

PESHAWAR

2.3) Role of the Organization in Pakistan:

The functions for which a group exists should be the foundation for everything its members do
including the choice of an appropriate way to organize. The idea is to create a way of organizing
that best suits the functions to be accomplished, regardless of the way in which other, dissimilar
groups are organized.
Only when there are close similarities in desired outcomes, culture, and methods should the basic
form of one organization is applied to another, And even then, only with careful fine tuning. The
danger is that the patterns of activity that help one group to be successful may be dysfunctional
for another group, and actually inhibit group effectiveness. To optimize effectiveness, the form of
organization must be matched to the functions it seeks to achieve. As we now organization plays
a vital role in the economic development for this purpose we see the role of commercial banks,
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because commercial banks are the very best type and example of organization in Pakistan. The
basic question why Im choose banking sectors organization the whole economy depend on the
cash and banks are the big store of cash in any country over all the world. So we discuss the role
of commercial banks in the Pakistan.

2.4) Overall Organization and Functions of the Organization:

There are two types of organization in Pakistan public and private sector. Function of public
sector organization like BOP

Collection of cheques and bill of exchange for its customers.

Paying insurance premium, rent or other obligations of the

Collecting interests due, dividend pensions and other sums customers.

Transferring of money from place to place.

Acting executors, trustees for the Customers.

Providing safe custody and jewelry documents or securities.

Issuing of travelers cheques and letter of credit to give credit facilities

customers.

for travel.

Purchasing shares for the customers.

Accepting bills of exchange on behalf of customers.

Undertaking foreign exchange business.

Furnishing trade information and tendering advice to customers.

Formulating operation policy guidelines for the banks.

Evaluating the performance of the banks

Determining the areas of coordination of the banks.

Formulating schemes under section of the act.

Making recommendations to the federal government

Analyzing and appraising financial statement including balance sheets

Exercising and performing such powers and functions of the federal

Government

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Establishing a research department or conduct banking research .

Establishing a central training institution for improving bank services.

Watching the progress of the implementation of the rulings made in State

Bank annual

Inspection report and the remedial and corrective measures taken by the
Banks with a view of removing balance both in respect.

CHAPTER # 3

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BANK OF PUNJAB

3.0) Brief History of Bank of Punjab:

The BOP was established in 16 NOVEBER, 1989 Under.The Bank of Punjab act 1989.the first
branch which was opened the main branch Lahore. In 1989 BOP was mended as a non-schedule
bank on in the province of Punjab. It was opened to support of Government of Punjab. Because
in beginning the main deposit was Government. In 1994 the BOP was converted into a schedule
bank. It opened its branch all over the country

BANKING & FINANCE HISTORY OF BOP:

the bank of Punjab born with the aim of Passion Reborn and provided all
communities

way to explore new opportunities so far. Almost every facilities or services

provided by BOP. There are many basics services provide names as a retail finance, retail
banking, agriculture corporate banking as well as facilitating commercial service so far
.E.Banking is also facilitate the customer to take eye on their deposit over there in their
bank.BOP is already customer focused bank & always providing quality services in Punjab
bank .All other banks provides the agricultural facilities own their own but only BOP consider
facilitate as more in this bank as well. Agricultural facilitate are the named as agri finance
branches kissan dost running finance facility kissan dost lease finance facility kissan dost cold
storage finance facility kissan dost, green house. Finance schemes kissan dost livestock

development scheme and many other agricultural schemes.

3.1)Vision:

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To be customer focused bank with service excellence

Mission:

To exceed the expectation of our stakeholders by leveraging our relationship with the
Government of Punjab and delivering a complete range of professional solutions with a focus on
programmed driven products and services in the agriculture and middle tier markets through a
motivated team

3.2) Core values:

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These are the values we celebrate;

Our Customers:
As our first priority

Profitability:
For the prosperity of our stakeholders that allows us to constantly
Invest improve and succeed

Corporate Social Responsibility:

To enrich the Lives of community where we operate

Recognition and Reward:

For the talented and high performing employees

Excellence:
In everything we do

Integrity:
In all our dealings
Respect:
For our customers and each other

3.3) Scope:
As an internee in The Bank of Punjab the main focus of my study research was on general
banking procedures is one of the branches of BOP. These operations include the remittances
deposits, Fixed Deposit, cash receipts/ payment/collection of utility, bills daily voucher ticking.
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Objectives:
The Primary purpose of this study is to fulfillment of the requirements for the degree of
MBA in Finance .For this connection each students of this particular course is require to
undertake training is relevant organization is
The Secondary purpose of this internship is to understand how theoretical knowledge can
applied to a practical situation an examine an organizations
Financial issue an identify its opportunities/ problem and also suggest corrective measure. As an
internee I want to achieve following objectives during my internship & organization study:
To familiarize with a business organization
To familiarize with the different departments in the organization & there functioning
To understand how information is used in an organization for decision making in various
level.
I want to develop my skill in application of theory to practical work situations
To acquire good work habits & sense of responsibility

BUSINESS VOLUME

3.4) Total Number of Stock Holders:

Provincial Government

269,686,662

Associated Companies

Foreign Shareholders

37,567,609

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Individuals

62,526,255

Insurance Companies/Modaraba Mutual Funds

32,993,540

Leasing Companies

957,701

Charitable Trust

273,911

Cooperative Societies

16,011

NIC Units

3,205,607

ICP

99,00

Joint Stock Companies

19,846,888

Others

101,713,292

Total number of shares

528,798,376

According to the business volume of the BOP, we analyze that the bank is performing its duties
well and is making good progress day by day. The banks profits are increasing day by day due to
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increasing deposits every year and making heavy investment each year. This a good sign for
bank. Increasing deposits mean customers satisfaction is increasing.
In the last years the bank has also issued a heavy amount of loan and has got a good amount of
interest charges which is also the reason of good performance and profits.
Although the bank has earned heavy profits during last years, but the bank has also paid a big
amount of taxes.
As the capital share of the bank is also increasing every year which means that people are more
interested to make investment in BOP Bank. This is a sign of good reputation and position of the
bank in market which the bank has got due to its best performance.

3.5) Rewards and success story of BOP:

The major reward of BOP Bank in last few years which the bank has got is the customer
satisfaction. Customers are the main asset of any organization. Because these are the persons for
whom the company does business. And if the customers are satisfied then we can say that the
organization is performing very well. So the performance of the bank in previous years is very
satisfactory because they have their customer support.
The bank provides best products and services to its customers. And due to this the bank has got
the following awards.

1) Excellence Award By The Central Board Of Revenue:

The Central Board of Revenue presented "Excellence Award" to the Bank of Punjab in
recognition of the contribution made by the bank towards Government exchequer.

2) 3rd Kissan Time Awards:

In recognition of Bank's contribution in development and growth of agricultural sector, the Bank
honored with "Top Bank for Agriculture Loans" and "Best Bank Crop Insurance" under 3rd
Kissan Time Awards year 2006.

3) Best Corporate Report Award:

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Annual Report of the Bank for the year 2005 won 5th position for "The Best Corporate Report
Award" for the Financial sector, adjudicated jointly by the Institute of Chartered Accountants of
Pakistan and the Institute of Cost and Management Accountants of Pakistan.

4) 16th Bolan Excellence Award:

The Bank was awarded Best Bank Award under 15th Bolan Excellence Awards distributed in
2006.

5) Achievement Award:
The Lahore Chamber of Commerce & Industry (LCCI) awarded the Bank "LCCI Achievement
Award" 2006.

3.6) Methodology:
The report is the based on my 6 weeks of internship in Bank Of Punjab. The methodology
reported for the collection of data is primary as well as secondary. The biggest source of
information is my personal observation while working with staff & having discussion with
them. Formally arranged interview an discussion also helped me in this regards.

Primary data:
Primary data is include in personal observation & interview of staff members.

Secondary data:
Secondary data is consist of Journal magazines, Annual Report Internet.

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BANKS PROFILE

THE BANK OF PUNJAB

Type

Semi-Government
KSE,LSE,ISE

Established

1989

Headquarter

BOP Town Main Boulevard.

Gulburg, Lahore

Key people

Mr.Abdul
(Chairman)

Ghafoor

Mr.Naeem-ul-din
& CEO)
Industry

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Mirza
(president

BankingFinancial Institution

Product

Loans ,Saving,Commercial banking,

Retail banking,
Agricultura,Corporate
Payment Service
Islamic
Banking

banking

banking,

Consumer

Deposit

266,055,781 RS.(000)2012

Net Income

1633841 Rs.(000)2012

Total Assets

332,111,054 Rs.(000)2012

Number of Branches

306(2012)

Number of Employee

5,491(2012)

www.bop.com.pk

3.8) COREPORATE SOCIAL RERSPONSIBILITIES:

The bank has a define guiding Principle for all for all in social initiatives. Essential elements of
Banks Corporate Responsibilities are its Community Initiative which aim at empowering
individual at the bottom of the pyramid through development initiatives.
The major measures taken by BOP include:

Womens Entrepreneur Finance Scheme (WEFS) to assist women to launch or expand

their business.

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In order to promote the habit of saving, Gharalyoo saving scheme for household young
line Saving Scheme for the children have been introduce.

Financing of 20,000 vehicles to educated unemployment youth.

Expansion of Branch in network less develop areas.

Participation in different social events

Punjab Youth Festival
Celebrating Womens days
Tennis training camp for youth & children
Lahore open polo tournament

3.9) Product Line:

3.9.1Deposits Products:

Current Account
Basic Banking Account
Tijarat Account (LCY)
Supreme Current Account (FCY)
Young Loin Saving Account ( New Product 2010 )

3.9.2 Profit Loss Sharing Term Account:

Profit and Loss sharing Term Accounts offered by Bank of Punjab are:

PLS Saving Account

Senior Citizen Account

Gharayloo Saving Account

Ziada Munafa Saving Account

PLS-Saving Profit plus Account

Corporate Premium Account

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Supreme Saving Account (PLS)

Supreme Saving Account (FCY)

Corporate Premium Account

3.9.3Consumer Finance:
Types of consumer finance offered by Bank of Punjab are:

Aasaih Loan
Quick Cash
Car Loan
House Loan
Small Cash Personal Loan
BOP Motorcycle Loan

3.9.4Commercial Finance:
The Bank of Punjab offers following Commercial Financing Loans:

Running Finance

Cash Finance

Demand Finance

CNG Filling Station Scheme

Auto Lease Financing Scheme

Car Lease Financing Scheme

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Karobar Barao Scheme

3.9.5Electronic Banking:

Electronic Banking provides non-stop banking convenience, twenty four hours a day, seven days
a week.Visa Debit Card

Internet Banking
ATM Network
BOP Quick pay
Call Center

3.9.6Services:

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The Bank of Punjab is dedicate in its efforts to provide a quality banking experience to our
customer via a range of unique Banking Services

Commercial Banking
Online Banking
Cash Management Services
Utility Bills
Lockers
Treasury
Western union Money Transfer

3.9.7Agriculture Credit:

Agriculture credit is provided to the farmers and livestock organizations.

Bank of Punjab provides following agriculture loans with a specific markup rate:

Green Tractor Lease Finance

Agri Finance Branch
Agri Finance Scheme
Kissan Dost Finance Scheme
Second Hand Tractor Lease Finance Scheme
Kissan Dost Aabiari Scheme
Kissan Dost Mechanization Support Scheme

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Kissan Dost Farm transport Scheme

Kissan Eslahi-e-Erazi Scheme
Kissan Dost Live Stock Development Scheme
Livestock Breed Improvement Trough VVW
Kissan Dost Commercial Agro Services
Kissan Dost Agri Mall Finance Scheme
Corporate Farming Finance Scheme
Commercial Lease Finances Tractor Scheme
Demand Finance Sheds Construction and Civil Work
Lease Finance Facility for Milked Animals
Running Finance Livestock Poultry
Kissan Dost Model dairy Farms (PDDC)
Kissan Dost Model Milk Centre (PDDC)
Kissan Dost Green House Finance Facility
Kissan Dost Cold Storage Finance Facility
Scheme for Controlled Shed
Lease Finance Facility for Installation of Bio-gas Plant
Group Finance to Small farmers
Clean Credit Facility through Syngenta Franchises
Zarkaashat Drip Irrigation System
Markup of Schemes

3.9.8Trade Finance:

Trade finance is a loan provided to the importers and exporters to make their transaction
effective. This enhances the global business. The Bank of Punjab makes some trade processing
centers to cooperate the exporters and also to the importers in different cities of Pakistan such as
Lahore, Islamabad, Rawalpindi and Karachi.
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3.10) PEST ANALYSIS:

POLITICAL FACTORS:
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 Agriculture contribute to poverty reduction for the vast majority of poor live in the rural
area.
Government has taken initiatives in agriculture and rural development.
Government of Pakistan through SBP has provided backing to the banking industry by
the decreasing cash reserve requirements to CRR 6% from 8% .
This has provided liquidity to the bank worth Rs. 180 billion.
Improvement in the law & order to elimination of political unrest are very much
imperative for the government in order to provide investment conducive environment to
both local & foreign investment.

ECONOMIC FACTORS:

Economic instability prevailing in worldwide financial market and investors are loosing
their confidence in banks

Energy crisis looming in country, because of an increase in demand and rather slow
improvement in supply.

SOCIAL FACTORS:
The huge culture of the opening bank accounts, investment making, credit & debit cards
now seem to moving towards declining phase.
Visible chaos in society is prompting people to talk out their investments & valuable from
bank as there is huge chance of bank liquidation.

TECHONOLOGICAL FACTORS:
Advance computerized and control system
Growing network of the online branches throughout the country.

3.11) Contribution of Organization toward Economic Development

Bank of Punjab is playing very important role towards economic development of the
country. From the time of its incorporation it has played very important role for

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improving economic condition of the country. It is trying to serve the community in a

better way to improve their living standard.
It provides finance for the developmental projects in the country. It also provides short
term loans to for the small and medium enterprises and in this way encourages new and
young entrepreneurs through which they can run their own business.
It is also playing important role for the development of agriculture sector by providing
different loans to the farmers. With the help of which they can they can raise their
agriculture productivity and income which may automatically improve their living
standard.
Another major and important role of BOP Bank is that it is providing employment
opportunities to the people by providing good jobs in bank and also providing finance or
credit for their own business and overcoming the problems of unemployment from the
country.

BOP Bank also provides the facility of on line funds transfer. Now any one can easily
transfer money from developed areas to undeveloped areas.

ORGANIZATION
HIERARCHY CHART

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CHAPTER # 4

INTRODUCTON TO ALL DEPARTMENT

4.0) DEPARTMENT:
The departments and divisions of Bank of Punjab are as follows:
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Retail Banking Division

Special Assets Management Division

Credit Administration Division

Human Resource Division

Finance division

Information Technology Division

Operations Division

Credit Risk Management Division

Corporate Banking Division

Control and Compliance Division

Training, Research, Communication and Public Division

Consumer banking Division

Audit and Inspection Division

Law Division

4.1) Retail Banking Division:

Retail banking division of the bank deals with the customers and executes their transaction
directly. It provides the services of saving account, mortgage loans, personal loans, debit cards,
accounts checking, credit cards, ATM cards.
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4.2) Special Assets Management Division:

The Bank will invest on behalf of its clients and give them access to a wide range of traditional
and alternative product offerings that would not be to the average investor. It includes the
automatic sweep of cash balances into a money market fund, as well as brokerage services.

4.3) Credit Administration Division:

In this division, banks deals with the credit, banks give loans to individuals and to the
corporations.

4.4) Human Resource Division:

This division performs the duty of hiring the employees, training the employees as well as
retaining the employees and if necessary, firing the employees.

4.5) Finance Division:

This division controls the overall activities relating to finance i.e. monitoring the investment
activities, financing activities, Debit and Credit of funds and reasons there of with proofs.

4.6) Information Technology Division:

This department controls and record the data related with the bank. The backup of all branches is
sent to IT department on daily basis.

4.7) Operations Division:

This division controls the whole operation of all the branches and controls the cash activities,
cheques, account opening and other things about operations.

4.8) Training, Research, Communication & Public Division:

This division conducts research on new products, trains newly hired employees, train old
employees on new and innovative circulars in banking sector. It also provides training on
customer relation management.

4.9) Audit and Inspection Division:

This department of bank includes the Audit of all the branches; they do audit of the branches and
give some opinions to execute their transactions.
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4.10) Law Division:

In this division of BOP, lawyers are employee to solve the cases of the bank.

4.11) Comments on Organizational Structure of Bank of Punjab:

The organizational structure of BOP Bank is centralized. It means all the decisions are made by
top management and everyone has to follow these decisions. The role of management of BOP
Bank is very crucial and important in organizational structure. Because it is the management
which makes all polices and does planning for future. All the success and failure depends upon
top management decisions. It is a great honor for bank that it has best top level management who
always take right decisions at the right time. This centralized structure is very helpful because
quick decisions are made at time. A tight control is also possible under this structure because
everyone knows that the decision will be taken by the higher authorities. All decisions are made
only for one time by top management and no one can change this decision at the branch level.
Although there are many benefits of centralize structure but there is also a problem in this that all
the decisions are made by management. Sometimes they take wrong decisions about customer
services due lack of knowledge which can affect the customers because they dont have direct
interaction with the employees.

CHAPTER # 5

BANK OF PUNJAB
INTERNEE WORK
5.0) Brief Introduction of BOP Branch in Ghakar where I did
Internship:
I have done my internship in Bank of Punjab in ghakar mandi branch from the date 10-06-2013
to 22-07-2013.
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I have learned many bank operations in my six week internship. I have worked in all the
departments of the bank during my internship which are the Operation Department, Remittance
Department and Cash Department and understood the working of all these departments. I have
also worked with the CSO of the bank which is the Customer Service Officer and learned the
operations of CSO that how she deals with customers. .
Now a day BOP bank is providing a variety of services to its customers and trying to fulfill their
needs in a very proper way. Operations department is the main department of this branch or we
can say that this is the main head of the branch under which all working is done like deposits,
account opening, working of remittance department and cash department. Mr..leads all
this working as an operational manager in BOP Ghakkar branch. The branch is also remains in
contact with the main branch of the city near G.T Road Ghakkar for advances and loan purpose.
During my internship I have understood that BOP Bank is offering various types of accounts to
its customers like Saving Account, Current Deposit Account and Term Deposit Account.. There
are also the sub accounts of these accounts which the customer can select according to his desire
or need. I have also learned about remittance instruments like demand draft, pay order etc that
how we form and issue these instruments. During my internship I got all the cooperation and
attention from the staff of the bank. They guide me operations of the banking in a very mannered
way and provide all the basic information about banking operations. Bank is focusing on creating
and building long term relations with the customers by providing best services and facilities to
the customers. However the bank is also facing some kind of problems due to which it may go
down. So I would suggest them to make proper planning for customer and employees, improve
marketing department and make continuous improvement by complete take care of employees.
Because they are the reason of the success of any organization.
There are seven employees working in that branch and the detail of them is as follows

Manager
Mr. Ramzan

Operational Manager
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Mr. Abid Ali Anjum

Cashier
Miss. Saira
Miss Adeela.

Supervisors
Miss Kiran Meer
Mr. Amir

Customer Service Officer

Miss. Maryam Afzal
Mr., Mohammad Ramzan is the manager of branch. He is a man of full of discipline. He has a
complete control all over the branch.
Below this the operational manager Mr, Abid Ali works and handles all the operations in bank
quickly and excellently. He mostly deals with the customers and employees in the branch and has
positive attitude with them.
In cash department there are two employees which work and both of them are female. Miss saira
receives the cash which is deposited in accounts, online cash receipt, utility bills and the receipt
of prize bonds. Services of cash payment are performed by Miss Adeela.
Miss Kiran Meer is working for Remittance department and performs all the functions for
clearance of cheques. She issues pay order, demand draft and make sure online transfer payment.
Mr. Amir handles foreign remittances and all the issues regarding cheque books. He maintains
the complete record of cheque books.

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Miss Maryam is the Customer Service Officer. She basically deals with customers and guides
them for deposit, online transfer and for many other things. She also performs the functions for
opening new account and passed all the entries for bill on system
All the staff members are very cooperative to me. They completely helped me to understand and
learn the basic operations of bank.

Starting and Ending Date for my Internship:

I have done six weeks internship from 10-6-2013 to 22-7-2013

4.2 Details of Supervisors

I have performed my duties in three departments of the branch in my six week internship. First
two weeks in Customer Service Centre under the supervision of Miss Maryam.
Next three weeks

I have worked in General Banking and Clearing Department under the kind

supervision of Miss Kiran and Operational Manager Mr Abid Ali.

In the last one week I have worked for Foreign Remittance under the supervision of Mr Amir.

Weekly Timetable
I have done my six weeks internship and in these six weeks I have done work and performed
duties in three departments that are
1. Deposits and Accounts department
2. Operational and General Banking
3. Remittance

Week

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Department

Duties performed

1 and 2

Customer Service Center

(Functions of Accounts
And Deposit Department)

3,4 and 5

General Banking
(Remittance and
Clearing Department)

Foreign Remittance

Issued Deposit Slips

Issued Slips for Online Transfer
Opened new accounts
Made entries for utility Bills
Issued Deposit Slips for Utility Stores
Scan cheques
Did varysis of customers for different

purposes
Fill the requisition form for check books
Fill the form for dormant account

Issued DD
Passed entries for clearance of checks
Passed entries for bounce checks
Issued ATM Cards
Deleted ATM cards
Passes entries for Dak Received
Maintained the record of lockers
Maintane the full record of ATM Scrolls
Prepare a file for Fixed Deposit Account
Verify entries for salaries

Issued check books

Deleted expired check books
Maintained complete record of check

books
Performed duties for foreign
Remittances

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TRAINING PROGRAM

5.1) First Day in Bank of Punjab:

I started my internship program on 10 june2013 at the bank of Punjab which ended on 22 nd
july2013. On first day of my program I was briefed by the branch manager about different
branches of the bank I was also told the major rules and regulations which were being observed
by the management of the bank I was also giving some briefing by the Manager Operation which
proved as a miles stone during my internship program. I also met different members of the staff
in different branches of the bank where at I SWOT for basic knowledge about those branches.
Then I started my working in accounting opening department. I have performed duties almost in
all areas of the branch that are

Accounts and Deposit Department

Remittance and Clearance

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Cash Department

All this working is done under the main department named Operations Department. And Mr
Abid Ali the Operational Manager of branch handles and manages all these operations of branch
under his full tight control on employees. Now I will describe all the departments and working in
detail.

Customer Service Centre:

For the first one week I have done my work in Customer Service Centre under the supervision of
Miss Maryam who is the Customer Service Officer(CSO) of branch. CSO deals with the
customers and guides and facilitates them for their transactions in bank.
CSO basically performs all the functions of Accounts and Deposit Department. CSO maintains
all the records of financial transaction in bank. She directly interacts with the customers and
gives direction and information regarding their accounts on branch and facilitates them about the
new products and services introducing in bank. She manages existing relationships with the
customers and focuses on creating new relationships with the customers.
Firstly customer comes at Customer Service Centre and CSO facilitates them by providing
guidelines to customers. CSO also performs many other following functions

fills deposit slips of every kind for the customers who have to deposited
fills slips for online transfer of funds
Provides information to customers about their accounts in branch on phone
Makes sure that the customers accounts are active who have to make transaction in their

account
If accounts are not active then guides them what to do
Makes entries for utility bills collection
Issues slips for making Demand Draft
Performs the functions of scanning
Does varysis of customers from NADRA
Opens new accounts in branches

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Account Opening Department:

ACCOUNTING OPENING
PROCEDURE

Account Opening Form:

Customer approach to bank and an account opening is given to him for competing and
signed by the account holder at different places of the form.

Completion of the Form:

Account form is completed in all respect and checked by the bank officer and is duly signed by
the customer which is also verified by the Operation Manager.

Specimen Signature Card (SSC):

Signature specimen card is compulsory for opening an account in the bank. Without getting
signature of customer you cannot open the account.

Signature Difference Form:

If client signature differs from the CNIC, the signature of the client is taken on a signature
difference form.
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Computerized Checking:
The bank officer connected via internet to the NADRA website checks the record of his
customers social life. If the record of the person is ok, then the officer of the bank authenticates
the record under his signature and stamp and send it to the Branch Manager.

Account Number:
Account number is written on the cheque book requisition. After completion of all procedures,
the bank prepares a letter and sends it to the client at his postal address to pay gratitude to the
customer.

Cheque Book Issuance:

The first cheque book consists of 25 leaves and no charges are deducted from the account the
account of client. There after bank sends a recommendation for 25, 50 and 100 leaves with
different prices and charges are deducted from the account of clients.

Procedure for Closing of an account:

If customer wants to close the account, he fills up an account closing form and signs there in,
account balance should be zero, approval is taken from the Branch Manager Specimen card is
taken back and is attached with the form and account is closed.

Types of Accounts:
Following are the main types of accounts which are available in MCB Bank Limited, the
selection of account is depends upon the customer need and requirements because different
account treats differently, every account gives piece of mind to different people that why
different account are provided by the banks according to the customer needs.

Demand Deposits:
It is clear from the name that Demand deposit is one which is payable on the demand of the
customer this includes two major accounts current account and saving deposit account

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CURRENT ACCOUNT:
Current accounts are running accounts. It is also known as a checking account, it is a bank
account in which your proceeds can be deposited and from which you can manage your finances
during the month. Current or cheque accounts provide you with a one-stop facility for managing
your finances. The current deposits represent the current liability of the bank.

Features of Current Accounts:

Following are the main features are the current accounts.

Any person can open account with minimum deposit of Rs. 1000.
There is no limit for deposit and withdrawals.
No limit for maximum deposit.
There is no profit distribution on it.
All cheques and other instruments should be crossed before they are credit to the account.
Bank is not bound to inform account holder for debiting his account for charging

different expenses like commission, fee or mark up etc.

The account holder should maintain a minimum balance of Rs. 10,000 per month

otherwise, the bank deduct of Rs.50 per month account maintenance charge.
Account statements are provided to the depositors mostly half yearly intervals or

whenever required by him.

These accounts are completely exempted from zakat and with holding taxes.
If the customer is not performed any transaction for the six month the account
automatically converted into dormant. After 3 years to inoperative account register. To reoperate such account an application is written in the name of branch manger.

PLS SAVING ACCOUNT:

Savings accounts are used to save the money and earn profit. This saving account is opened with
a minimum balance set by each individual bank. There are usually exceptions for minors such as
a lower or no minimum balance to open. Saving accounts are mostly opened by those types of
customers whose baking transactions are not frequent. They want to save money and earn profit
45 | P a g e

on it. Normally lower and middle income groups, small traders, professionals, farmers and other
salaried classes usually make such deposits to save small amounts to meet their needs. Funds can
be deposited frequently through cash, cheques, demand drafts, pay orders, telegraphic transfers
and other such instruments.

Basic Banking Account:

Basic banking Accounts are basic accounts of starting banking relationship. These accounts are
usually open students and low salary person. No account maintenance charges applied if the
account holder restricted to two deposits and two withdrawals. No zakat is applicable on these
accounts.

Features of Basic Banking Account:

Following are the main features are the current accounts.
i.

The BBA account is opened with small initial deposit of Rs. 1,000

ii.

No minimum balance maintenance required.

iii.

No monthly account maintenance charges.

iv.

Two deposit & withdrawals are allowed (Cash & Clearing).

v.

Unlimited cash withdrawals are allowed through ATMs.

Fix or Term Deposit Scheme:

Fix Deposit accounts are used for investment purpose. The money is fixed for some time period
ranging from one month to onward. The profit rates are higher than other accounts. The profit
paid monthly, quarterly, half yearly and yearly depending on the customer request.

Highly attractive profit rates.

Multiple tenors from one month onwards.

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These are basic accounts which are offered by MCB Bank Limited, from these products the bank
derive other products with augmented some benefits with the main products or accounts. Bank
also offers these accounts in foreign currency like Dollar, Pound & Euro. Other accounts or
products are as follows

Smart Dollar Account.

Saving 365 Gold.

Business Account.

Saving Xtra Account.

Current Life Account.

Smart Savings.

Khushali Bachat Account.

Remittance and Clearing Department:

After spending two weeks in Customer Service Centre I moved toward Remittance and Clearing
Department where I spent three weeks and performed basic functions under the supervision of
Miss Kiran and Sir Abid Ali.
In this departments I have learnt about

Remittance Instruments
Clearing of checks
Entries for clearance of checks
Entries for bounce checks

I have also learnt about general banking in this department like

Issuance of ATM cards

Deletion of ATM cards
Entries for dak received
Lockers
ATM scrolls

Remittance Instruments:
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In this department I have learnd about different ways for transferring of money throgh remittance
instruments which are

Demand Draft
Pay Order
Mail Transfer
Telegraphic Transfer

These are the remittance instruments through which we can easily transfer money even without
having account in MCB Bank.

Demand Draft:
It is one of the remittance instruments with the help of which we can easily transfer money from
one city ti another. The person who wants to to transfer money, makes a request for the
preparation of demand draft. It is prepared on a written form. The beneficiary name, applicants
name, amounts in words and figures, purpose of transfer of money and services charges are
written on demand draft. It is made either for cash or through cheque. The bank is charged
commission on it.

Pay Order:
It is more liquid as compare to the cheque. It is used for the transfer of money within the locality.
Bank gives a printed form to the client which he fills and deposit the amount for transfer. For the
provision of this service bank charges withholding tax and commission.

Telegraphic Transfer:
This is also a remittance instrument with the help of which we transfer money. It is a faster
transfer of money. Transfer is made through telecommunication on behalf the customer and
remaining requirements are same as to the demand draft.

Mail Transfer:

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This transfer of money from one place to another is made through a mail. It is fast and save mode
of transfer.Now a days telegraphic transfer and mail transfer are not common as demand draft
and pay order.

4.5.2.2 Clearing of Checks:

In this department I also learned about the clearing of checks. Bank sends checks which it
receives in day to the NIFT for clarification purpose. There is two types of clearing

Inward clearing

Outward clearing
Inward Clearing:
Bank receives inward clearing in morning. In inward clearing bank receives checks being issued
by their own account holders to the account holders of other banks. The teller receives the check
and make sure that all cheques are in order that all stamps are made on it and the account holder
has the sufficient balance in his account. If there is any defect in the check then it is returned.

Outward Clearing:
In outward clearing branch sends checks of other banks for clearance in afternoon which are
presented by our account holder.
The functions of clearing are performed by with in the city and other cities. The services of NIFT
of other cities are called intercity clearing. NIFT also provides services in same day which are
called same day clearing in which they clear checks wit in a working day.

Entries for Clearing of Checks:

In this department I have learnt about the entries for clearance of checks which we sent to the
NIFT. Actually we have to maintain the complete record of every thing so we pass entries to
keep record with in the bank. In this we write the detail of the check for example

Amount of check

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Date of Issuance
Name of bank for which this check is
Name of bank for which is drawn
Name and account number of the person who is the owner of this check
Name of payee

4.5.2.3 Entries for Bounce Checks:

I have also learnt how to pass entries for bounce checks. Checks which are cancelled by NIFT.
To pass this entry we record

Check number
Date of issuance
Date of cancellation
Name of person
Reason for cancellation

4.5.3 Foreign Remittance Department:

I have spent last week of my internship in Foreign Remittance Department under the supervision
of Sir Amir. In this department I learned basic functions for foreign remittances and some other
functions. In this department the working of foreign remittances takes place. The supervisor of
this department also handles and manages the functions regarding checkbooks
The duties which I have performed in this department are

Functions for foreign remittances

Passing entries for receiving check books
Issuance of check books
Deletion of check books
Prepare a file for FDA

Although last three functions are not of foreign remittances but the supervisor of this department
performs all these tasks.

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Foreign Remittances:
Foreign remittance is the amount which the overseas Pakistani sends from abroad to their home
country Pakistan. From any where in the word overseas Pakistani transfer money and their
families receive this amount from bank. It is not necessary to have an account in bank for this
purpose.

Entries for Receiving Check Books:

I also learned to pass entries for receiving check books from head office. In this entry we record

Date of receiving check book

Type of account
Account number

Issuance of Check Books:

I have also issue check books to its account holders. For the issuance of check book presence of
that account holder is important but if he is not available and his friend or family member wants
to take his check book then bank receives an authority letter from her and then issue him check
book.

Deletion of Check Books:

If the account holder does not receive his check book upto the given date which is six months
then bank deletes this checks.
During my internship I have also deleted expired check books.

Preparation a File for fixed Deposit Accounts:

Fixed deposits accounts are for fixed or a specific period of time. It is not necessary to be
account holder for fixed deposit.

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In my internship in this area I prepared a file for these accounts in which I complete all the
required documents that are

FDA Application form

Customers CNIC photo copy
KYC Form
Confirmation form
Customers e-mail address

FINANCIAL STATEMENT
I used Financial Statements of Bank of the Punjab for the last two years 2012,and 2011
Which is given below.

STATEMENT OF FINANCIAL POSITION

AS AT 31st DECEMBER 2012

Description

2012

2011

Rs(000)

Rs(000)

Cash and balances with treasury banks

17,298,251

16,698,333

Balances with other banks

3,101,170

3,607,107

Lendings to financial institutions - net

1,562,946

7,447,375

Investments net

129,518,999

92,581,306

Advances net

149,605,002

127,129,501

Operating fixed assets

3,473,491

3,597,483

Deferred tax assets net

13,070,614

13,886,769

Other assets net

14,480,581

16,049,769

Total Assets

332,111,054

280,997,531

Assets

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Liability
Bills payable

1,500,709

850,569

Borrowings

44,683,826

24,963,566

Deposits and other accounts

266,055,781

237,896,700

Sub-ordinated loans

---

Liabilities against assets subject to 3,601

__
7,831

finance lease
Deferred tax liabilities

__

__

Other liabilities

7,495,634

6,506,275

Total liability

319,739,551

270,224,941

NET ASSETS

12,371,503

10,772,590

Share capital

5,287,974

5,287,974

Reserves

1,187,433

1,914,956

Accumulated loss

(12,742,364

(14,067,841

REPRESENTED BY

)
(6,266,957)

(6,864,911)

17,000,000

17,000,000

10,733,043

10,135089

Surplus on revaluation of assets - net

1,638,460

637,501

Total equity

12,37,1503

10,772,590

Share deposit money

BANK OF PUNJAB
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PROFIT & LOSS ACCOUNT

FOR THE YEAR ENDED 31-12-2012
Description

2012

2011

Rs(000)

Rs(000)

Mark-up / return / interest earned

24,666,024

20,685,011

Mark-up / return / interest expensed

22,522,918

21,073,271

Net mark-up / interest income

2,143106

(388,260)

Reversal of provision against non-performing loan (9,65,430)

(3,164,234)

and advance net

Provision

for

diminution

in

the

value

of 337,040

531,654

investments-net
Bad debts written off directly

--

--

(6,28,390)

(2,362,580)

2,771,496

2,244,320

Fee, commission and brokerage income

762,490

724,499

Dividend income

220,985

286,375

Income from dealing in foreign currencies

162,980

160,089

Gain on sale and redemption of securities - net

1,449,814

330,025

Net mark-up / interest income after provisions

NON MARK-UP / INTEREST INCOME

Unrealized gain on revaluation of Investments 8,630

(5,383)

classified as Held-for-trading
Other income

585,856

494,103

Total non mark-up / interest income

3,190,745

1,989,708

5,962,241

4,234,028

4,430,520

3,954,066

NON MARK-UP / INTEREST EXPENSES

Administrative expenses
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Provision again other assets

Reversal of provision against of balance sheet

168,419
---

1,121
(244,111)

Items
Other charges

(40,590)

205

Total non mark-up / interest expenses

4,558,349

3,711,281

1,403,892

522,747

---

---

PROFIT BEFORE TAXATION

1,403,892

5,22,747

Taxation Current

139,284

---

(722,971)

---

Extra ordinary / unusual items

Prior year(s)

Deferred

353,738

174,774

(229,949)

174,774

1,633,841

347,973

Accumulated profit brought forward

1,4067,841

(143,52,989

Transfer to stationary reserve

(326,769)

P ROFIT AFTER TAXATION

Transfer for the surplus revaluation of fixed asset 6,801

on disposal
Transfer for the surplus revaluation of fixed assetson net of tax

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)
(69,595)
---

11,604
6,770

(14,376,205

14,425,814

)
Accumulated loss carry forward

(12,742,364

14,067,841

)
Basic earnings per share Rupees

3.09

0.66

Diluted earnings per share- Rupees

3.09

0.66

INCOME STATEMENT
FOR THE YEAR ENDED 31st DEC 2012

2012

2011

DESCRIPTION

Rs(000)

Rs(000)

Profit after taxation

1,633,841

347,973

Other comprehensive income

total comprehensive income

Summary of Learning:
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-1,633,841

-347,973

In my six weeks internship in BOP in ghakar I have got too much knowledge and experience of
practical and professional life which will be very helpful for my career and future life. The
experience and knowledge which I got from my internship is totally different from the
experience which I had in my student life. I felt and realized the concept of responsibilities in my
life. I also felt that there is very tough and hard work in banking sector. From this experience of
working in bank I can easily decide either I should join this field or not. If I choose banking
sector then this internship will be very helpful for me. Because now I am very known and aware
from the working of this sector.
In my internship I have also learnt about the concepts of professionalism and time management.
But the main thing which I feel in myself after doing internship is my improved confidence and
knowledge. This working also helped me to improve my communication skills. Because the best
thing which I observed in bank is the communication skills of bankers. In daily routine life of my
six weeks I have to interact with many other bankers which are in this field from the years so
there was a great opportunity for me to get knowledge and experience from them which will be
very helpful for my future life.
I have learnt almost all the basic functions and operations of banking sector in my six week
internship which will be very helpful for me for getting a good job in future

Conclusion of Report:
SWOT ANAYLSIS:

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STRENGTH:
BOP has got a well repeated on-line system in most of its branches. Remittance
department is working very efficiency in transferring the funds to the people due to this
system.
The bank also has started ATM facility in the most of the branches 24 hours in the
banking is now the trend in Pakistan.
The bank is provided quick credit services to all the customers at all branchs.

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WEAKNESS:
The human recourse department is not performing well in the organization
Bank is not introducing new products so bank should boost the product development and
increase the range of facilities offered for customers. And the rate of interest on its
various product has been reduced.

OPPORUNITIES:
Government is taking very bold step to promote IT in Pakistan BOP has an opportunity
to improve in IT stock exchange is very volatile and takes immediate effects so in times
of crises conservative investors turn to saving deposits.
BOP is surrounded by many competitors but it has an opportunity to aggressive
marketing to increase its business.

THREAT:
BOP has many competitors who are continuously increase their products and marketing
aggressively its may cause its customer to shift to its competitor.

RECOMMENDARION:
PROBLEMS:
During my internship at this particular branch of BOP, there are following problems that
I have found which are directly effect on an efficiency and performance of the bank so
there are problem also called internal problems so there are discussing below:

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1) Lack of communication among the employees:

During the period of my internship i found this problem of the biggest problem that they
are not very effective communication between themselves. they do not share the
experience each other and do not care the other employee. So finally it is very needy for
public services organization to keep atmosphere to friendly among the management and
employees.

2) Low efficiency of employee:

Efficiency of employee is also very low at this branch. Sometime any employee has
done wrongly posting and not work efficiently perform.
Lack of computing skills:
Computing skill are also very low, some executive are very efficient in computing skills.
But some are not totally aware from this system.

3) Misuse of resources:
Resource are very needy, so there are must be avoid to misuse the resource but in this
branch there are very reserve case, there are very wrong use of resources, employee
does not take care of resources and not use them in right direction.

4.5)ANALYSIS AND SUGGESTIONS AND RECMMENDATION:

Computerization:
IT have changed old method of making business, so computerization in BOP become the
basic need .Though BOP has the computer system yet the system has not totally shifted
on computer. Manual procedure is still there, hence computer facility is not fully availed
many branches are working without computer system.

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If we use in bank computer system then much save time which is wasted due the manual
procedure.

Ecommerce:
This world is now called globe world because it is connected through computer
network.BOP should also adopt the ecommerce so that it will be able to computer with
the national and international bank.

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It is only possible when it branches is computerizing.

Performance appraisal and compensation:

Employee appraisal is major part good and effective HRM .It is consist of systematic
evaluation of an individual with respect to its personal trait and characteristics his on job
performance & his potential for development..In BOP there is no appraisal system is
exists. No relationship has so far been established between appraisal and staff
motivation. No weight is assigned to appraisal in making decisions on promotion posting
etc.

Appearance:
Physical appearance of the location and inside the building also matters. it help to lot of
attract the customer. Some branches of BOP is very attractive but not all the branches.

Refresher training course:

There should be proper staff training refresher course program train the employees latest
tool and technique of the banking. They should be given be given computer training.
Most of the employee of BOP know nothing about the computer and its application in
the banking.

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REFRENCES:
http://www.scribd.com/doc/16412355/Bank-of-Punjab
http://www.bop.com.pk/products/56
http://kalyan-city.blogspot.com/2011/02/what-is-bank-introduction-definition.html
http://personal.georgiasouthern.edu/~dilworth/internship%20site%20letter.doc
Annual report of BANK OF PUNJAB 2012
Annual report of BANK OF PUNJAB 2011
http://www.scribd.com/doc/8009632/Bank-of-Punjab-analysis
http://www.BOP.com.pk/AboutUs/Mission.aspx
http://www.bop.com.pk/AboutUs/Corevelues.aspx
Money banking & finance, Muhammad Masood Salik & Saeed Nasir
www.bop.com.pk

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