DENNIS TKACH

12161 Kerry Street NW

Coon Rapids, Minnesota 55433
denpatty@comcast.net
763-427-5512

PROFESSIONAL PROFILE
A Manager and/or Training and Development professional who has the ability to de
sign, develop and execute business plans and objectives and create/lead teams to
accomplish this mission. Has the ability to develop outstanding relationship th
roughout an organization while delivering a successful program on schedule and u
nder budget. Uses extensive needs analysis experience and thorough understanding
of business functions to identify and effectively address key organizational ne
eds.
Trainer Skills
* Stand up Trainer
* Classroom Facilitation
* Project Management
* Gap Analysis
* Documentation Writer
* Performance Coaching
* Change Management
* Teambuilding
* Strategic Planning
* Curriculum Design and Development
* Compliance Training and Audits
* Recruiter
* Benchmarking
Software Skills
* Oracle Supply Change Management
* Oracle Financials
* Oracle HR
* Oracle Manufacturing
* Microsoft Office Suite/ Project
* Microsoft Visio 2
* FrameMaker 3
* Lotus Notes 5
* Outlook
* Dreamweaver CS3
* Macromedia Captivate
* Snag it

EXPERIENCE
CONTEMPORARY SERVICES CORPORATION - Minneapolis, MN, 2009
* Contracted Security Officer at University of Minnesota college sporting events
.

GRACO, Inc. - Minneapolis, MN, 2004-2007

ERP Oracle Documentation & Training Analyst
Created the training plan, materials and leads the training for specific Oracle
projects/modules. Assisted in the development of business requirements and is h
eavily involved in system testing.
* Developed business process, system usage, and maintained documentation for spe
cific ERP Oracle projects.
* Analyzed business requirements and was heavily involved in system testing.
* Developed Oracle manuals, online documentation, signage, and quick reference i
nstructions.
* Performed functional testing, verification of controls, system integrity, and
usability.
* Led classroom and net meeting training of end users in business processes and
system usage.
* Coordinated all logistics regarding training sessions, trainers, and trainees.

ANDERSEN WINDOWS, Inc. Bayport, MN, 2003-2004

Specialized Training and Development Manager Order Call Center
Managed and coordinated all training functions in the Andersen Order Call Center
which included training all internal managers/employees and external vendors.
* Trained employees on product, processes, and computer systems related to the O
rder Call Center.
* Performed needs assessment then designed and developed training plans to addre
ss the performance gap.
* Evaluated training and its effectiveness on job performance.
* Supervised the Training, Administrative, Information Analysts, and QA staff, i
ncluding performance appraisals, coaching and continuous performance improvement
programs.
* Participated in the department s annual budget process and quarterly reviews.
* Created department s annual goals and objectives and the strategic process to ac
hieve the mission.

WELLS FARGO BANKS Shoreview, MN, 2003

Call Center Phone Banker
Provided accurate account information to call in customers and resolved their fi
nancial issues in a timely manner.
* Worked with large and small commercial customers and provide account related i
nformation.
* Proactively recommended customized commercial products and services.
* Adhered to all government regulations to ensure customer privacy and company i
ntegrity.

MODIS IT RESOURCE MANAGEMENT Bloomington, MN, 2002

Independent Consultant
Project Training Manager for company wide software implementation
* Analyzed training needs required for successful client s software rollout.
* Designed and developed curriculum for employee training.
* Coordinated project with Project Manager and implementation team.

MACDERMID COLORSPAN CORPORATION Eden Prairie, MN, 2000-2001

Training Manager
Built and led the design, development and delivery of all training programs offe
red to customers, vendors, and ColorSpan managers and employees.
* Hired staff, developed new/updated curriculum, authored pre-assessment and pos
t assessment surveys, and created on-line class information and registration.
* Conceptualized and assembled new state-of-the-art training facility. Saved $50
,000 by sourcing and negotiating all computer hardware/software, AV equipment an
d furniture selections.
* Performed needs assessments with customers, employees, and in the Corporate Ca
ll Center and designed, developed, and facilitated the training classes needed t
o close performance gaps regarding new and existing products and printer softwar
e and in customer service. Increased the sales of ColorSpan printers and consuma
ble products and improved customer perception.
* Created and implemented a new, formal internship program to recruit interns an
d potential full time employees to meet current business needs.
* Recruited interns/employees through web pages, private and public universities
/colleges visits, and through relationships with business and professional organ
izations resulting in excellent new hires.
* Generated monthly competitive product comparisons and trained sales, marketing
and technical support employees to reduce talk time, increase sales, and answer
technical questions.

MEDTRONIC CORPORATION Fridley, MN, 2000

Independent Consultant
Benchmarked and studied best-in-class training management systems used by 15 lea
ding companies, identifying criteria for purchase of integrated global training
management system.
* Designed survey to identify system requirements and collected data through use
of Internet and phone surveys. * Analyzed data and presented findings and reco
mmendations to core management system selection team. System was selected based
on recommendations and other search committee findings.

VALSPAR CORPORATION Minneapolis, MN, 1998-1999

Business Process/Training Analyst
Teamed with business group to design, develop and deliver training and organizat
ional development that facilitated the transition from mainframe software to cli
ent server-based software.
* Created employee job processes with Subject Matter Experts around Valspar's in
formation systems, which involved system, department, and individual job analysi
s, redesign, and workflow mapping.
* Designed and developed instructional material, reference manuals, user s guide,
practice exercises, and job aides for trainers and end users.
* Trained trainer-the-trainers and partnered with business experts to deliver en
d-user training to improve work performance and reduce costs.
* Evaluated training sessions and implemented continuous improvements programs.

ALLIANT TECHSYSTEMS HONEYWELL INC. Hopkins, MN, 1984-1998

Principal Security Specialist/Manager
Developed and implemented security education and computer security programs. Su
pervised staff, performed investigations, and wrote company policies and procedu
res to safeguard company proprietary information and intellectual property.
* Designed, developed and implemented computer security program at Alliant Techs
ystems.
* Developed security education curriculum and facilitated training of 3000+ empl
oyees/managers
* Trained Security Staff and small and/or large groups of employees on security
regulations and procedures.
* Performed investigations and wrote required reports with corrective actions to
 government agencies and management when there were security incidents.
* Coordinated and managed internal company-wide security audits including comput
er security audits, closed area reviews, and individual employee audits of class
ified material and their knowledge of security processes and procedures.
* Managed the Information Security Department.
* Supervised 5 administrative employees in support of a $600 million business op
eration.
* Conducted investigation of security violations and developed corrective action
plans that decreased violations by 100% the following year.
* Created innovative and entertaining annual security training session that maxi
mized attendance, increased learning retention and communicated critical informa
tion. Saved $50,000 annually and received company award for creativity and cost
savings.
* Previous President, Vice President and member of NCMS (National Classification
Management Society).

FRIDLEY POLICE DEPARTMENT - Fridley, MN, 1978-1980

Crime Prevention Specialist
Conducted crime perception survey and implemented citywide community crime preve
ntion program.
* Trained and educated public on crime prevention practices, police department s
ervices, city ordinances, Operation Identification, and drug awareness. Reduced
neighborhood crime by 50%.
* Performed 600+ premise security surveys at private residential homes and compa
ny facilities
* Demonstrated easy, do-it-yourself crime prevention techniques through cable TV
and talk shows.

EDUCATION
UNIVERSITY OF MINNESOTA, Minneapolis, MN
* Masters of Education, Human Resource Development
* Professional Certificate in Human Resource Development
* Bachelor of Science, Sociology, minor in Research Methodology

ORGANIZATIONS
American Society for Training and Development (ASTD) Minneapolis Chapter and Nat
ional
Professional Association of Computer Trainers (PACT)