AM Check List

Date_____

GSR______________

START OF SHIFT
_____ Count and verify bank prior to previous shifts departure.
_____ Check current House Status (Shift F3)
____ How many Due Outs?
____ How many Expected Arrivals?
____ How many rooms available?
_____ Check both printers and fax machine to ensure that they have enough paper.
_____ Print a Downtime Report:
Miscellaneous > Reports > Search for Downtime > Click OK > Print
Separate and staple each report
(Credit Limit, Out of Order, Arrivals, Etc..)
_____ Review Credit Limit Report and authorize guest credit cards accordingly:
____ Look for high balances & authorize for what amount is needed if necessary:
Search for guest > Options > Credit Cards > Authorization > Additional or Manual
(if manually entering the authorization number)
**If the guest is paying cash contact them for additional funds or another form of payment.**
_____ Review Arrivals Reports checking for duplicates, blocking special requests, and notes
____ Pre-block rooms for special requests:
Dashboard > enter guest last name > click Search > click dropdown arrow next to
room to assign #
_____ Post Deposit for any Pre-Paid arrivals and set up routing if not already done:
Cashiering > Cashiering Functions > Deposit > Enter Password >
Search > Click Deposit > Payment > Enter amount (use cc# on file) > OK > Close.
**Repeat for all names on the list**
_____ Communicate with Housekeeping with any late checkouts, stay-overs, and room changes
_____ Check supplies levels and notify management if the supplies are low.
MID-SHIFT
_____ Make sure all the due outs are gone
House Status (Shift + F3) > click dropdown arrow next to due out
_____ Check for Guests In House using SRB Rate Code:
Close dashboardClick on Front Desk > In-House Guests > Advanced > Click on drop down
arrow next to rate code > Highlight SRB > Click Ok > Click Search
**If any arrivals exist complete the following steps: Confirm Wyndham Rewards company

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profile is attached and routing lamp appears.**

_____ Check for any remaining due-outs. If so contact the guest or housekeeping to verify the status of
the guest. Check out departed guests and update the reservation of the guests extending their stay.
END OF SHIFT
_____ Close Cashier once drawer is balanced:
Go to Reports > highlight Journal by Cashier and Transaction Codes > click OK > enter
Cashier ID > click OK > Print.
Manage Cashier Shift Functions > Cashier Shift Close
____ Confirm totals > Click OK > Confirm amount under Actual Cash > Click OK >
Answer 'Yes' if drawer is balanced > NO to print report
_____ Credit Limit Reports & Journal by Cashier and Transaction Codes need to be initialed by a front
desk agent and put with the Audit Pack Paperwork
_____ Check lists & all other reports need to be filed under the correct date in the front office filing cabinet
_____ Log Out: F8
_____ Communicate with the next shift any unusual activities.
_____ Clean your work area and make sure the next shift has a supplied work area.
Have a great day!!

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