India Business Unit

Introduction to
Kaizen Institute
Consulting Group

KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Year founded

June 1985,

Headquarters

Zug, Switzerland

Consultants

450+ Worldwide

Market Segments

Manufacturing
(automotive, supply chain, machinery, construction, electrical, industrial )

Process industry
(chemicals, metals, food and beverages.....)

Service
(banking, insurance, publishing, retail, logistics, hospitals & healthcare ...)

Hospitality
(resorts, hotels, restaurants ...)

Public Sector
(healthcare, education, government departments, not for profit ...)
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KAIZEN and GEMBAKAIZEN

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Pioneers in Business Excellence

1985 2015:
Expansion to
30 countries
1985: Founded
Kaizen Institute in
Zug, Switzerland
Taiichi
Ohno

Shoichiro
Toyoda

1912 1990
Dalian, China

1952 -

Wrote the books KAIZEN (1985)

and GEMBA KAIZEN (1997, 2012)

Nagoya, Japan

Traveled internationally with Shoichiro

Toyoda and Taiichi Ohno
Served as President of the Japan Federation of
Recruiting and Employment Agency Associations
Founded Cambridge Corporation
based in Tokyo
Worked at the Japan
Productivity Center

1930: Masaaki Imai born

in Tokyo, Japan

1930

1955

1962

1976

1980

1985

Today
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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

The Kaizen Philosophy

Go to Gemba

Production, Administration, Place of Occurrence

Observe Gembutsu

The Real Things

Search for Muda, Mura, Muri

Make Kaizen

3M: Muda (waste), Mura (variability), Muri (difficulty)

Constant/Continuous Improvements

KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Our Competencies

Business sectors
Services

Kaizen

TPM

TFM

TSM

Brand

Consulting

Diagnosis

Coaching

Workshops

Audit

Kaizen
Institute

Training

Seminars

Internal

External

International

KAIZEN
College

Best Practice
(Production,Service)

Knowledge
Exchange

National

International

KAIZEN Tours
KAIZEN Office
live

KAIZEN
Practioner

KAIZEN
Coach

KAIZEN
Manager

Certification
Program

KAIZEN
Manager

Benchmarking

Qualification

Kaizen = Continual Improvement

TPM = Total Productive Management
TFM = Total Flow Management
TSM = Total Service Management

KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

A Growing Global Team

30 local teams, 400+ professionals, supporting clients in more than 50 countries
Global headquarters in Switzerland; regional HQs in USA & Japan
Americas
Brazil
Canada
Chile
Mexico
USA

Europe & Africa

Austria
Czech Republic
Finland
France
Germany
Hungary
Italy
Netherlands
Poland
Portugal
Romania
Russia
Saudi Arabia
Spain
Switzerland
United Kingdom
Kenya

Asia Pacific
Australia
China
India
Japan
Malaysia
New Zealand
Singapore

KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

The KAIZEN Management System (KMS)

Model for World Class Performance and Cultural change

KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Teaching the True Meaning of Kaizen

KAI

Change

ZEN

Good

Change for the better

Kaizen = Continuous Improvement (CI)
by Everybody! Everyday! Everywhere!
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KAIZEN and GEMBAKAIZEN

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With a Long-term Vision

KAIZEN is everywhere improvement, everybody
improvement, every day improvement.
- Masaaki Imai
How do we translate this vision into action?
1.Be capable in every country and in every language that our customers
need
2.Know how to apply kaizen in every sector, every process and every level
of the organization
3.Develop simpler, faster and better methods for daily improvement,
breakthrough projects and innovation

KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Speaking Your Language

Americas:
English, Spanish, Portuguese
Asia-Pacific:
Bahasa, Cantonese, Chinese (Mandarin), Gujarati, English,
Hindi, Japanese, Kannada, Malay, Marathi, Tamil, Telugu
Europe, Middle East & Africa:
Arabic, Czech, Dutch, English, Finnish, French, German,
Hungarian, Italian, Polish, Portuguese, Romanian, Russian,
Spanish, Swahili, Swedish, Slovak, Turkish

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KAIZEN and GEMBAKAIZEN

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With a Clear Mission

To be the global partner of choice for
organizations committed to excellence.
Enabling
excellence
in

Employee engagement
Revenue generation
Safety
Product quality
On-time delivery
Productivity
Cash flow
Cost

Consulting & Workshops

Training & Certification

Benchmark Tours
Project Management

Facilitation & Coaching

Publications
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KAIZEN and GEMBAKAIZEN

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Responding to Unique Customer Needs

1. We need results!

2. We need people who can think,

solve problems and innovate!

3. We need to sustain the

improvements we make!

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KAIZEN and GEMBAKAIZEN

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Delivering Results
Improving all critical
organizational objectives...

at higher rates and for longer periods

than competitors...

Orchestrated by
management ...

CUSTOMER
SATISFACTION

leading to long-term growth

and improvement in Corporate
Performance.

PRODUCTIVITY

WORKING CAPITAL

CAPEX

and driven by
a Physical and
Behavioral Change
across the organization!

GROWTH

PROFIT

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KAIZEN and GEMBAKAIZEN

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Developing Problem Solvers

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KAIZEN and GEMBAKAIZEN

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Through Total Engagement

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KAIZEN and GEMBAKAIZEN

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Structuring for Sustainable Improvement

DAILY KAIZEN

Transform
People
In...

PROJECT KAIZEN

N
N N N

Transform
Process
With...

...Natural
Teams

B C D E

...Project
Teams

P: Project Team Leader,

BCDE: Cross Function Project Members

N: Natural Teams (Team Leader and Staff),

All Organizational Levels

SUPPORT KAIZEN
Strategy &
Strategy
Deployment

Communication
&
Checking

Organization
&
Certification

1
Provide
Motivation
With...

...Kaizen
K Steering
Committee

1: CEO Sponsorship,
T: Top Management Team Sponsorship,
K: Kaizen Manager

K
M M M M

...Kaizen
Promotion
Office

M: Motivators working for the Kaizen Manager

Project Management and Transformation Office

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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

With the Kaizen Change Model (KCM)

1

Assessment of
current condition

Daily Kaizen

Project Kaizen

Team organisation
Standards and
standard work

2
Define target
condition

Communication and
Reaction system
Sustainable Problem
Solving

Value Stream
mapping
Value Stream
Design

Project Plan
Challenge

Daily
Kaizen

Project
Kaizen

Autonomous team

Support Kaizen
Support Kaizen

Policy
Deployment
War Room
17

Deployment Model
& Roadmap
Maturity Audit

KPO Lean
Office
TTT Certification
KAIZEN and GEMBAKAIZEN
are the trademarks of KAIZEN Institute

Following a Proven Roadmap

Repeat CAP-Do
cycle on a Annual
basis

Stage 0:
Develop
Awareness

Stage 1:

Stage 2:

Stage CAP:

Stage Do:

CI Strategy
Planning

Year 1
Implementation

Annual
Check, Act, Plan

Year 2
Implementation

Top
Management
Workshop

Kaizen Workshops to
Implement the Vision

Alignment of
Lean with
Strategy

Kaizen PMO
Project Portfolio
Management

Benchmark
Tours

TDP Teams Development

Program

Management
Training

Step 1:
Preparation

Step 4:

Step 2:

Step 3:

Current State
Assessment

Future State
Vision

Opportunity
Assessment

Visual
Business
Case

Step 5:
Management
Mobilization

Organizational
Readiness

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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Keeping Our Promises

Kaizen Institute will:
1.Deliver breakthrough business results
2.Guide you to become fully self-sufficient in
sustaining a Continuous Improvement Culture
3.Continuously improve our own capabilities as
your long-term partner
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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Some of our global clients

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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Partial list of Kaizen Institute India Clients

GOVERNMENT
African Union Commission, Dubai,
India, Kenya, Botswana, Tanzania,
Mauritius

As on October 2014

MANUFACTURING
Auto, Textile, Garments, Chemical, Food,
Plastics, Optical Fibers, Steel, Agriculture
all kinds

SERVICES

Ports, Hospital to improve patient

care, Banks & Insurance
Telecommunication, Airports etc.,

Engg./Steel
/Aluminium
Plastic / Packaging/
Rubber
Chemical / Process
Pharma
Textile / Garment
Public Sector / Govt.
Service Sector
Construction
FMCG/Food/Allied
Hospitals
Electric / Auto

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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

KI TEAM Africa India Middle East 2014

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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute

Thank You
Contact information:
Kaizen Institute India Pvt Ltd.
Ahmedabad - Pune
Email: india@kaizen.com
Tel: +91-79-2640 7756 / +91-9225527911
Global Operations
Bahnhofplatz
6300 Zug, Switzerland
Tel: +41 (0) 41 725 42 80
Fax: +41 (0) 41 725 42 89
E-Mail: info@kaizen.com
Website: www.kaizen.com

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KAIZEN and GEMBAKAIZEN

are the trademarks of KAIZEN Institute