SHANNON DANIELS, M.B.A.

(404) 925-4323

sydaniels@gmail.com

MANAGEMENT PROFESSIONAL

SUMMARY OF QUALIFICATIONS
Professional with over 12 years experience in strategic planning and business development in the areas of human resources,
program management and client services.
KEY COMPETENCIES
Employee Relations Coaching Business Management Relationship Management
Trainer Conflict Resolution Negotiator Program Development
Compliance

EDUCATION
Master of Business Administration
University of Georgia Athens, GA
Bachelor of Science
Florida A&M University Tallahassee, FL

PROFESSIONAL EXPERIENCE
CHIEF OPERATING OFFICER
GLOBAL IMPACT CHRISTIAN MINISTRIES STOCKBRIDGE, GA
01/2007 03/2015
Responsible for the overall leadership and direction of church ministries and staff, leading all functional areas in the
accomplishment of the churchs mission. This includes outreach, conference and event planning, community involvement,
project management, as well as strategic planning, finance, administration, human resources, and operations.
Directed and Supervised 30-person ministry staff and more than 300 volunteers
Coached and counseled ministry staff for best ministry business practices
Created and administered new leader orientation; administered leadership development program for current
leaders and leaders-in-training
Established and maintained a set of key performance measures (KPMs) that provide the Senior Pastor and church
staff with ongoing visibility of the effectiveness of all functional areas of the church.
Facilitated the annual strategic planning process including evaluation of ministry performance; development of key
objectives and tactics and compensation program.
Developed HR/overall business policies and procedures.
Assisted in the development of annual financial plans that fund the accomplishment of the strategic plan and meet
critical financial objectives.
Ensured fiscal responsibility and IRS compliance
ASSISTANT MANAGER FOR ADMINISTRATION
UNITED STATES CENSUS BUREAU - STOCKBRIDGE, GA
11/2009 - 09/2010
Supervised the daily processing of payroll, personnel and other administrative functions. Applied EEO principles in hiring
practices, training, employee development and utilization of employee skills. Assisted as the principal technical advisor on
administrative operations in the Local Census Office (LCO), providing guidance to Office Operations Supervisors and other
LCO management. Supervised and trained supervisors and clerks on the tasks required in the collection, control, review, and
reporting of personnel and payroll data. Prepared, reviewed and analyzed the financial, quality and progress reports related
to program expenditures and accomplishments. Assured administrative operations are conducted within prescribed time
schedules and budget allocations. Provided oversight of the processes and procedures that ensured appropriate safeguards
were taken by all staff to secure confidential data protected by Title 13 of the US Code.
HUMAN RESOURCES CONSULTANT
01/2008 - PRESENT
Coach, counsel, and provide best practices and recommendations to management on employee relations, performance,
recruiting and HR policies and procedures to several organizations.

Rsum Shannon Daniels, M.B.A.

(404) 925-4323

sydaniels@gmail.com

Page 2 of 2

FLIGHT ATTENDANT

CONTINENTAL AIRLINES NEWARK, NJ

03/2002 - 12/2007
As an almost 14-year veteran, after working with more than 200 flight attendants throughout the aftermath of 9/11, I
transitioned from Senior Employee Relations Supervisor to Flight Attendant to complete my graduate studies at Terry College of
Business to obtain my MBA. Directed and monitored all aspects of passenger services on domestic and international flights that
included adherence to immigration and foreign custom policies. Continued to promote the airline while sustaining best
customer-first service and external relations to ensure that the companys objectives were met. Participated in annual trainings
and continuous education. Ensured compliance with FAA and Transportation Safety Administrations rules and regulations.

Maintained Federal Aviation Administration (FAA) qualifications

Built superior external relationships

SENIOR IN-FLIGHT EMPLOYEE RELATIONS SUPERVISOR

CONTINENTAL AIRLINES NEWARK, NJ
03/1998 02/2002
After being promoted to Senior In-flight Employee Relations Supervisor, I served as advisor to management in the
administration and operation of regional labor and employee relations programs. Engaged in strategic development,
conceptualization, analysis and planning as it related to providing guidance on all areas of in-flight training. Facilitated training
and workshops regarding collective bargaining, and company policies and procedures. Implemented solutions for optimal
productivity and initiated programs identifying employee appreciation. Mentored and provided guidance to supervisors, reviewed
performance evaluations and set goals to improve attendance records, and strategies for success. Conducted prompt review of
emergency and safety-sensitive incidents, and established voluntary and mandated employee referrals as it related to the
Employee Assistance Program. Ensured compliance with Family Medical Leave Act (FMLA). Conducted preliminary investigations
of all sexual harassment and discrimination allegations, and followed-up with collective bargaining agreements and grievance
concerns. Provided conflict resolution while serving as a management representative for first-level union grievance concerns.
Interfaced with various business partners and fellow supervisors. Led quarterly meetings concerning in-flight recruiting with
probationary supervisors, administrative staff, and training center staff.

Directed five person team and supervised 1500 new flight attendants
Facilitated more than 100 new hire orientation and training sessions
Created and implemented multiple training modules
Decreased lost time by 60%
Reduced on-the-job injuries and improved employee performance
Developed cross training sessions amongst a diverse group of employees

EXCEL ONBOARD INSTRUCTOR

CONTINENTAL AIRLINES NEWARK, NJ

06/1994 02/1998

Responsible for providing new hires flight attendants with support concerning safety and service responsibilities. Educated and coached
new hire flight attendants on check-in procedures, computer skills and basic flight attendant responsibilities concerning passenger care.
Assisted with instructing new hire orientation and worked with in-flight training department to develop improved initial training
programs based on feedback received from new hires and line flight attendants.

Provided newly hired flight attendants with on-the-job training

Maintained compliance within the agency

TRAINING

Professional in Human Resources (PHR) (2008-2011)