ToastmastersEducationalProgramme

Communication
Competent
Communicator

10Speechesfromthe
CompetentCommunicationManual

(CC)

Advanced
Communicator
Bronze

CC
2AdvancedManuals

(ACB)

Advanced
Communicator
Silver

ACB
(ACS)
2AdvancedManuals
2SpeechesfromBetterSpeakerORSuccessfulClub

Advanced
Communicator
Gold

ACS
2AdvancedManuals
1SuccessLeadership,
ORSuccessCommunication
ORYouthLeadership
Coachanewmember

(ACG)

TheCompetentCommunicationManual
TheAdvancedCommunicationManuals
TheCompetentLeadershipManual
TheBetterSpeakerSeries
TheSuccessfulClubSeries
TheLeadershipExcellenceSeries

Leadership
Competent
Leader

10ProjectsfromtheCLManual

Advanced
Leader
Bronze

CC
(ALB)
CL
ServedasaClubOfficer
AttendClubOfficerTraining
AssistpreparingtheDistinguishedClubPlan
2SpeechesfromSuccessfulClub
ORLeadershipExcellenceSeries.

Advanced
Leader
Silver

ALB
(ALS)
ServedasaDistrictOfficer
HighPerformanceLeadershipProgram
SponsorORMentoranewClubORbeaClubSpecialist

Distinguished
Toastmaster

ALS
ACG.

28

SpeechObjectivesfor;

(CL)

(DTM)

AgiftfromAucklandAdvancedToastmasters

TheSuccess/LeadershipProgramme
TheSuccess/CommunicationProgramme
YouthLeadership
HighPerformanceLeadership
2014Version
Agiftfrom
AucklandAdvancedToastmasters
http://aucklandadvancedtoastmasters.toastmastersclubs.org/
District72NewZealand
Compiledby
Revisedby
Updatedby

AlunChisholmDTM
AlistairMunroDTM
AlunChisholmDTM

Nov1999
2006
July2014

AgiftfromAucklandAdvancedToastmasters

CompetentCommunicationManual

1TheIcebreaker
46mins
Tobeginspeakingbeforeanaudience
Todiscoverspeakingskillsyoualreadyhaveandskillsthatneed
someattention
2OrganiseyourSpeech 57mins
Selectanappropriateoutlinewhichallowslistenerstoeasilyfollow
andunderstandyourspeech
Makeyourmessageclear,withsupportingmaterialdirectly
contributingtothatmessage
Useappropriatetransitionswhenmovingfromoneideatoanother
Createastrongopeningandconclusion
3GettothePoint
57mins
Selectaspeechtopicanddetermineitsgeneralandspecificpurposes
Organisethespeechinamannerthatbestachievesthosepurposes
Ensurethebeginning,bodyandconclusionreinforcethepurposes
Projectsincerityandconvictionandcontrolanynervousnessyou
mayfeel
Strivenottousenotes
4HowtoSayIt 57mins
Selecttherightwordsandsentencestructuretocommunicateyour
ideasclearly,accurately&vividly
Userhetoricaldevicestoenhanceandemphasiseideas
Eliminatejargonandunnecessarywords.
Usecorrectgrammar
5YourBodySpeaks 57mins
Usestance,movement,gestures,facialexpressionsandeyecontact
toexpressyourmessageandachieveyourspeech'spurpose
Makeyourbodylanguagesmooth&natural
2

AgiftfromAucklandAdvancedToastmasters

YouthLeadershipProgramme
Anopportunitytoworkwithyoungpeople,helpingthemlearnthespeakingandleadership
skillsneededtobesuccessfuladults,andthepreparationanddeliveryofshortspeecheson
topicsofinterest.
Applicableto: AdvancedCommunicatorGold
Groupsize: Five(5)participantsunder18years
ProgrammeObjectives
Learntheprinciplesofchairmanship
ConstructaspeechSpeakwithoutnotice
Speakclearlyandconvincinglyinfrontofanaudience
Listeneffectively
ActasaMasterofCeremony
Learntheartofsupportiveevaluation
Becomeawareofanddevelopleadershipqualities
Enhanceselfesteem.
SessionsandTopicsCovered
Gestures
VocalVariety
UsingVisualAids
SpeechOrganization

8sessions,12hours
TakingtheTerrorOutofaTalk
EffectiveSpeechEvaluation
ConstructingaSpeech
RelatingtoYourAudience

HighPerformanceLeadership
Thisfiveprojectskillbuildingprogrammerequiresyoutoconductaprojectofyourchoicein
whichyouserveasaleader.Reflectingyourowngoals,theprojectmaybeaffiliatedwithyour
participationatClub,Area,Division,District,businessorcommunitylevel.
Applicableto: AdvancedLeaderSilver
Groupsize:
Participantandguidancecommitteemembers
ProgrammeProjects
LearningAboutLeadership
ChoosingYourObjective
ActionPhase#1:WinningCommitmenttoYourObjective
ActionPhase#2:WorkingthePlan
AnalysingandPresentingYourResults
ProgrammeFormat
TheHighPerformanceleadershipmanualwalksyouthroughtheproject'sdifferent
phases,providingstudymaterialandactivitiestocomplete.
ProvidinghelpthrougheachphaseisaGuidanceCommitteepeopleyouselectto
counselyouandevaluateyourwork.
AgiftfromAucklandAdvancedToastmasters

27

TheSuccess/CommunicationProgramme
TheSuccess/CommunicationProgrammealongwiththeSuccess/LeadershipProgramme
employsauniquetrainingmethod:aseminarformatinvolvingallClubmembers.
Ineachmodule,aseminarleaderconductsworkshopsdesignedtohelpparticipantsdevelop
andrefinetheircommunicationskills.
Applicableto: AdvancedCommunicatorGold
Groupsize:
Varies.
Speechcraft
48sessions,12hourseach
ThisspeechtrainingprogrammewillbringprospectivenewmembersintoyourClub
toseewhatToastmastersisallabout.
CanbepresentedeitherasanintegralpartofyourClubmeetingorasanoutsidethe
clubseminaratadifferentlocation.
IncludesPromotionalbrochures:AnOpportunitytoSucceed
Groupsize:
Five(5)participants.
HowtoListenEffectively
Teacheslistening,speakingandleadershipskills.
Groupsize:
Ten(10)participants.

2123hours

TheArtofEffectiveEvaluation
2123hours
Thisprogrammewillgivememberstheknowledge,motivationandskillstheyneedto
becomemoreeffectiveevaluators.
IncludesClubclimatequestionnairesandSpeechevaluationforms
Groupsize: Twenty(20)participants.
BuildingYourThinkingPowerPartI:MentalFlexibility
2212hours
Thiseducationalseminarprogrammeteachesparticipantshowtoadapttheir
behaviourtoachievethebestresults.
Groupsize:
Twenty(20)participants.
BuildingYourThinkingPowerPartII:ThePowerofIdeas 2hours
Thiseducationalseminarprogrammeteachesparticipantshowtobecomemore
creativethinkers.
Groupsize:
Twenty(20)participants.
FromSpeakertoTrainer
412hours
Thiseducationalseminarprogrammeteachesparticipantshowtodevelopand
presenttrainingprogrammes.
Groupsize:
Ten(10)participants.

26

AgiftfromAucklandAdvancedToastmasters

6VocalVariety
57mins
Usevolume,pitch,rateandqualitytoreflectandaddmeaningand
interesttothemessage
Usepausestoenhanceyourmessage,
Usevocalvarietysmoothlyandnaturally
7ResearchYourTopic 57mins
Collectinformationaboutyourtopicfromnumeroussources
Carefullysupportyourpointsandopinionswithspecificfacts,
examplesandillustrationsgatheredthroughresearch
8GetComfortablewithVisualAids 57mins
Selectvisualaidsthatareappropriateforyourmessagetheaudience
Usevisualaidscorrectlywitheaseandconfidence
9Persuadewithpower 57mins
Persuadelistenerstoadoptyourviewpointorideasortotakesome
action
Appealtotheaudience'sinterest
Uselogicandemotiontosupportyourposition
Avoidusingnotes
10Inspireyouraudience
810mins
Toinspiretheaudiencebyappealingtonoblemotivesand
challengingtheaudiencetoachieveahigherlevelofbeliefsor
achievement
Appealtotheaudience'sneedsandemotions,usestories,anecdotes&
quotestoadddrama
Avoidusingnotes

AgiftfromAucklandAdvancedToastmasters

Manyreasons
whyyoushouldjoin
anAdvancedToastmastersClub

AnAdvancedClubwillallowyouthetimetodeliverthelongestAdvancedspeeches,allthe
membersareworkingonAdvancedSpeeches,andtheyareallskilledinEvaluatingAdvanced
speeches.
AtAucklandAdvancedTMC,wehaveour'GoldStandard'.Itisin3parts;
1.

TofasttracktheTwintracksthatisgivemoreopportunitytoworkthroughthe
programmes.

2.

TwinEvaluationsforeachspeechstandardCRCplusanothershorterevaluationon
justoneaspectofthespeech

3.

Interclubsupportourmembersattendmeetingsofotherclubs(atthatclubs
request)tohelpwithanyaspectofthemeetingorjustbeingtheretosupportthat
club.

ADVANCEDCOMMUNICATIONSERIES
AEntertainingSpeaker
BSpeakingtoInform
CPublicRelations
DTheDiscussionLeader
ESpecialtySpeeches
FSpeechesbyManagement
GTheProfessionalSpeaker
HTechnicalPresentations
IPersuasiveSpeaking

JCommunicatingOnTelevision
KStorytelling
LInterpretiveReading
MInterpersonalCommunication
NSpecialOccasionSpeeches
OHumorouslySpeaking

TheAdvancedCommunicationandLeadershipProgramtrainsyoufordifferentspeaking
situationsthatToastmasterscanencounteroutsidetheclubenvironment.
Eachmanualincludesfivespeechprojectswhichchallengesyoutofurtherimproveyourskills
inaspecificareaofpublicspeaking.
Theindividualprojectsallfocusonasingle,specificthemetohelpyouimproveyourspeaking
skillsinthatparticulararea.
Somemanualsfocuson"reallife"situationssuchaspublicrelationsandtechnicalbriefings,
whileothershelpdevelopmorewidelyapplicableskillssuchashumourandstorytelling.

AgiftfromAucklandAdvancedToastmasters

TheSuccess/LeadershipProgramme
TheSuccess/LeadershipProgrammealongwiththeSuccess/CommunicationProgramme
employsauniquetrainingmethod:aseminarformatinvolvingallClubmembers.
Ineachmodule,aseminarleaderconductsworkshopsdesignedtohelpparticipantsdevelop
andrefinetheircommunicationskills.
Applicableto: AdvancedCommunicatorGold
Groupsize:
Varies.
HowtoConductProductiveMeetings
1hour
Agroupleaderworkingfromacoordinatorsguidereviewsthetechniquesand
dynamicsofsmallgroupmeetings
Groupsize:Eight(8)participants.
ParliamentaryProcedureinAction
5sessions,15minseach
DesignedtoprovideToastmasterswiththebasicskillstoeffectivelyleadand
participateinparliamentarydiscussion.
IncludesChartsofmotion
Groupsize:Ten(10)participants.
BuildingYourLeadershipPower
ICharacteristicsofEffectiveLeaders 112hours
Thiseducationalseminarprogrammeexploresthequalities,valuesandstyles
effectiveleadersdisplay.
Groupsize:Ten(10)participants.
BuildingYourLeadershipPower
II:DevelopingYourLeadershipSkills
1112hours
Thiseducationalseminarprogrammehelpsmembersdevelopleadershipskills.
Groupsize:Ten(10)participants.
BuildingYourLeadershipPower
III:WorkingintheTeamEnvironment 1112hours
Thiseducationalseminarprogrammehelpsparticipantslearntouseleadershipskills
astheypertaintoworkingwithandleadingteams.
Groupsize:Ten(10)participants.
ImprovingYourManagementSkills
2123hours
Thiseducationalseminarprogrammewillgiveparticipantstheknowledgeandskills
theyneedtobemoreeffectivemanagers.
Groupsize:Ten(10)participants.

AgiftfromAucklandAdvancedToastmasters

25

TheLeadershipExcellenceSeries

A.TheEntertainingSpeaker

ThenewLeadershipExcellenceSerieshelpsmemberslearntheskillstheywillneedtobe
successfulleadersinsideandoutsideToastmasters.
Applicableto: AdvancedLeaderBronze
Groupsize:
Clubmembers
NB
TheseareFreetodownloadfromtheTIwebsite.

Thismanualincludesvaluableinformationonhowtogiveanentertainingordramatic
speech,wheretofindmaterial,howtomakeanaudiencelaugh,andwhattodowhenyou're
askedtospeakafterdinner.

TheVisionaryLeader 10mins
Thismodulediscusseshowleaderscreateandcommunicateavisionfortheir
organisationtohelpitbesuccessful.
DevelopingaMission 10mins
Thismoduleaddresseshowsuccessfulleaderscreateandcommunicateamissionfor
theirorganisation.
ValuesandLeadership 10mins
Thismoduleexaminesvaluesandhowtoemploythemasyouleadateamtoward
achievingagoal.
GoalSettingandPlanning 10mins
Thismodulereviewstheprocessleadersusetosetgoalsanddevelopplanstoachieve
thesegoals.
DelegatetoEmpower 10mins
Thismodulediscusseshowtoeffectivelydelegatetasksandresponsibilities.
BuildingaTeam 10mins
Thismodulereviewshowtocreateandleadateam.
GivingEffectiveFeedback 10mins
Thismoduleprovidessuggestionsforofferingfeedbacktoothersontheir
performance.

Revised5/2011

Afunmanualforyouandyouraudience!

1.TheEntertainingSpeech
5to7minutes
Entertaintheaudiencebyrelatingapersonalexperience
Organizeanentertainingspeechformaximumimpact
2.ResourcesforEntertainment 5to7minutes
Drawentertainingmaterialfromsourcesotherthanyourownpersonalexperience
Adaptyourmaterialtosuityourtopic,yourownpersonality,andtheaudience
3.MakeThemLaugh 5to7minutes
Prepareahumorousspeechdrawnfromyourownexperience
Strengthenthespeechbyadoptingandpersonalizinghumorousmaterialfrom
outsidesources
Deliverthespeechinawaythatmakesthehumoreffective
4.ADramaticTalk
5to7minutes
Developanentertainingdramatictalkaboutanexperienceorincident
Includevividimagery,characters,anddialogue
Deliverthetalkinanentertainingmanner
5.SpeakingAfterDinner
8to10minutes
Prepareanentertainingafterdinnertalkonaspecifictheme
Deliverthetalkusingtheskillsdevelopedintheprecedingprojects

TheLeaderasaCoach 10mins
Thismodulediscusseshowtoworkwithateamtohelpthemimprove.
MotivatingPeople 10mins
Thismoduleexamineshowtobesensitivetoyourteammembersneedsandcreate
anenvironmentthatwillmotivatethem.
ServiceandLeadership 10mins
Thismoduleprovidestheoverallconceptsoftheserviceleadershipphilosophy.
ResolvingConflict 10mins
Thismoduleprovidesconceptsthatwillhelpthepresenterandtheparticipantslearn
conflictresolutionskills.

24

AgiftfromAucklandAdvancedToastmasters

AgiftfromAucklandAdvancedToastmasters

BSpeakingtoInform

Revised5/2011

Theprojectsinthismanualwillhelpyougiveinformativeandinterestingspeeches.
Idealforpeopleintheworkplacewhohavetogiveregularpresentationstocolleaguesand
clients.
Anexcellentfirstmanualfortheadvancedspeaker.

1.TheSpeechtoInform 5to7minutes
Selectnewandusefulinformationforpresentationtotheaudience
Organizetheinformationforeasyunderstandabilityandretention
Presenttheinformationinawaythatwillhelpmotivatetheaudiencetolearn
2.ResourcesforInforming
5to7minutes
Analyzeyouraudienceregardingyourchosensubject
Focusyourpresentationattheaudienceslevelofknowledge
Buildasupportingcaseforeachmajorpointusinginformationgatheredthrough
research
Effectivelyuseatleastonevisualaidtoenhancetheaudiencesunderstanding
3.TheDemonstrationTalk
5to7minutes
Prepareademonstrationspeechtoclearlyexplainaprocess,product,oractivity
Conductthedemonstrationaspartofaspeechdeliveredwithoutnotes
4.AFactFindingReport 5to7minutes,2to3minutesQ&A
Prepareareportonasituation,event,orproblemofinteresttotheaudience
Deliversufficientfactualinformationinyourreportsotheaudiencecanmakevalid
conclusionsorasounddecision
Answerquestionsfromtheaudience
5.TheAbstractConcept
6to8minutes
Researchandanalyzeanabstractconcept,theory,historicalforce,orsocial/political
issue
Presenttheideasinaclear,interestingmanner

TheBetterSpeakerSeries
TheBetterSpeakerSeriesmodulesaredesignedaseducationalspeeches,tobegiveninyour
Club,orataSpeechcraftcourse.Theygivepracticaltipsthatbenefitallmembers.
Applicableto:
Groupsize:
NB

AdvancedCommunicatorSilver
Clubmembers.
TheseareFreetodownloadfromtheTIwebsite.

BeginningYourSpeech
10mins
Suggestionsforstartingoffyourspeechright.
ConcludingYourSpeech
10mins
Tipsforendingyourspeechwithpower.
TaketheTerrorOutofaTalk
10mins
Techniquesforovercomingnervousnesswhenspeaking.
ImpromptuSpeaking
10mins
Dontbecaughtoffbalancewhenspeakingoffthecuff!
SelectingYourTopic
10mins
Runningoutofspeechideas?Hereshowtodevelopnewones.
KnowYourAudience
10mins
Ifyoucanrelatetoyouraudience,theywillrelatetoyou.
OrganisingYourSpeech
10mins
Onceyouknowwhattosay,considernextthewhenandthehow.
CreatinganIntroduction
10mins
Greatintroductionsshouldprecedegreatspeeches.
Thisisdesignedtoteachyouhowtopreparetheproperintroduction foryourspeech.
PreparationandPractice 10mins
Techniquesforpreparingandrehearsingyournextspeech.
UsingBodyLanguage
10mins
Thismoduleexplainshowtousefacialexpressions,gesturesandbodymovementto
enhanceaspeech.

AgiftfromAucklandAdvancedToastmasters

AgiftfromAucklandAdvancedToastmasters

23

TheSuccessfulClubSeries

C.PublicRelations

ModulesinthisseriesaddressqualityClubmeetingsandoffertipsonattractingand
maintainingmembers.
Applicableto: AdvancedLeaderBronze
AdvancedCommunicatorSilver
Groupsize:
Clubmembers
NB
TheseareFreetodownloadfromtheTIwebsite.

Thiscompleteguidetopreparinganddeliveringthepublicrelationsspeecheswillhelpyou
developresourcesandtechniques,"speakunderfire",andhandlethemediatalk.

TheMomentsofTruth
3040mins
HowtorecogniseanddealwithsituationscriticaltoClubsuccess.
AClubselfevaluationtool.IncludesaClubevaluationchart
FindingNewMembersforYourClub
1015mins
Waystohelpyouseekoutthosevitalnewmembers!
EvaluatetoMotivate
1015mins
Giveanevaluationthatbenefitsthespeakerandtheaudience!
ClosingtheSale
1520mins
Exerciseyourpowersofpersuasionmomentswhenaguestisdecidingtojoin.
CreatingtheBestClubClimate
1015mins
TechniquesforcreatingandmaintainingahealthyClubenvironment.
MeetingRolesandResponsibilities
1015mins
DoesyourClubinvolveeveryoneateverymeeting?
Mentoring
3040mins
AmentorprogrammeoffersmanybenefitsforyourClubanditsmembers.
Thisprogrammedefinesmentoring,explainsbenefits,anddiscussesresponsibilities
ofmentors.IncludesaMentorprogrammekit
KeepingtheCommitment
1015mins
Discussesthe10standardsthatcompriseAToastmastersPromise.
Includes25promisecards
GoingBeyondOurClub
1520mins
Findoutaboutlearningandleadershipopportunitiesavailabletomembersin
additiontoregularmeetingsandactivities.
HowtobeaDistinguishedClub 10mins
AterrifictooltousetoexplainandpromotetheDistinguishedClub
Programme(DCP)tothemembersofyourClub.IncludesaDCPbooklet
TheToastmastersEducationProgramme
10mins
WhatdoesittaketoreceivetheCompetentCommunicator(CC)award?
WhatabouttheCompetentLeader(CL)?Thismoduleprovidesaterrificeducation
programmeorientation.Theinformationisvaluabletonewmembersand
experiencedmembers.

22

AgiftfromAucklandAdvancedToastmasters

Revised5/2011

Awonderfulmanualforpeopleincustomerfacingsituations.

1.TheGoodwillSpeech 5to7minutes
Prepareatalkthatwillbuildgoodwillforyourorganization(Toastmasters)by
supplyingusefulinformationofinteresttotheaudience
Favorablyinfluencetheaudiencebyskillfulandfriendlydeliveryofyourtalk
2.TheRadioTalkShow 3to5minutes,
2to3minutesQ&A
Presentapositiveimageofyouandyourcompanyororganizationonaradiotalk
show
Prepareatalkdesignedtobuildgoodwilltowardanorganizationbypresenting
factualinformation
Understandthedynamicsofasuccessfulradiotalkshow
Prepareforthequestionsthatmaybeaskedofyouduringtheradiointerview
3.ThePersuasiveApproach 5to7minutes
Directapersuasiveappealtotheaudiencesselfinterestsusingacombinationoffact
andemotioninaspeechdeliveredinsuchamannerthatitappearsextemporaneous
Persuadetheaudiencetoadoptyourviewpointbytheuseofstandardpersuasive
techniques
Useatleastonevisualaidtoenhancetheaudiencesunderstanding
4.SpeakingUnderFire 3to5minutes,
2to3minutesQ&A
Prepareatalktopersuadeahostileaudiencetoatleastconsideryourpositionona
controversialissue
Demonstratesinceritywhenpresentingyourviewpoint
5.CrisisManagementSpeech4to6minutes, 3to5minutesQ&A
Learnstrategiesforcommunicatingtothemediaaboutacompanycrisis
Prepareaspeechforthemediaaboutacompanycrisisthatbuildsandmaintainsa
positiveimageforthecompany
Answerquestionsfromthemediainamannerthatreflectspositivelyonthe
company

AgiftfromAucklandAdvancedToastmasters

D.FacilitatingDiscussion

Revised5/2011

Thismanualoffersguidanceinpresentingworkshopandconferencepresentations.
Roleplayingandproblemsolvingsessionsarealsocovered.
Thismanualisamustformanagers,trainers,teachersandadministrators,butwatchout,
thespeechesareverylong,youmaywanttojoinanadvancedclubtodeliverthem.

1.ThePanelModerator
28to30minutes

(Or22to26minutes)
Selectatopicforapaneldiscussion
Identifydifferentviewpointstobeaddressedbypanelists
Organizeandmoderateapaneldiscussion
2.TheBrainstormingSession
3133minutes

(Or20to22minutes)
Selectaproblemforabrainstormingsessionforwhichyouserveasfacilitator
Conductabrainstormingsession
Haveparticipantsreducethelistofideastothethreebest
3.TheProblemSolvingDiscussion
26to31minutes

(Or19to23minutes)
DiscussthethreeideasgeneratedinProject2
Determinewhichonebestresolvestheproblem
4.HandlingChallengingSituations
22to32minutes

(Or12to21minutes)
Selectaproblemandaskclubmemberstodiscussandresolveitbyeithermajority
voteorbycompromise
Serveasfacilitatorforthediscussion
Effectivelyhandleanymembersbehavioralproblemsthatmayinterfere
withthediscussion
5.ReachingaConsensus
31to37minutes

(Or20to26minutes)
Toselectaproblemforthegrouptodiscussandresolve
Asfacilitator,helpthegroupreachaconsensus

AgiftfromAucklandAdvancedToastmasters

6Organising&Delegating
Membership&PRCampaigns,ClubNewsletter&WebsiteLeadersensuretheirteamis
organisedandcapableofmeetingobjectives.Delegationplaysamajorrole.Aleadershould
accomplishfunctionsthatonlyheorshehastheknowledgeandauthoritytodoanddelegate
othertaskstoteammembers.

Determineyourcurrentskillsinorganisinganddelegating

Identifystepsintheorganisinganddelegatingprocess

Practiceskillsinorganisinganddelegatingduringvariousclubroles
7DevelopingYourFacilitationSkills
Afacilitatorestablishesthestructureoftheteamneedstofunctioneffectively,ensuresthe
structureisworkingandremovesobstaclesthatmaybeimpedingprogress.Afacilitatoralso
resolvesconflictswhichareinevitableanytimetwoormorepeoplearerequiredtowork
together.Goodfacilitationskillscanhelpthegroupreacharesolution.

Determineyourcurrentfacilitationabilities

Identifyfacilitationstrategies

Practicefacilitationskillsinvariousmeetingroles
8MotivatingPeople
Aleadercreatesandmaintainsanenvironmentwhereteammembersarelikelytobecome
motivated.Leadersfindoutwhatmotivatesteammembers,thendevelopsrewardsystems
thatmatchwhatteammembersvalue.Theyalsolookforwaystorewardteammembersfor
doingtherightthings.

Determineyourcurrentmotivationalskills

Identifyconditionsthatmotivatepeople

Practicemotivationalskillswhileservinginclubroles
9Mentoring
Amentorrecognisesanindividualwhohaslessexperienceandcultivatesthatperson's
potentialandtalentsandhelpshimorhersucceed.Youcanbeamentorbyofferingsomeone
opportunitiesforskilldevelopment,helpingthemrecogniseareasneedingwork,providing
helpfuladvice,beingarolemodel,andencouragingthemtothinkforthemselves.

Determineyourcurrentmentoringskills

Identifythestepsinbeingagoodmentor

Practicementoringskillsinvariousclubroles
10TeamBuilding
Teammembershaveavarietyofknowledgeandskills,resultingingreatercreativityand
productivity.Withagoodteam,alederhasmoretimeforleadershipissues.Teammembers
mustbecarefullychosenandtrainedandencouragedtoopenlydiscussissueswithyouand
amongthemselves.

Determineyourcurrentteambuildingskills

Identifystepsinbuildingateam

Practiceteambuildingskills,servinginvariousclubroles
AgiftfromAucklandAdvancedToastmasters

21

CompetentLeadershipManual

E.SpecialtySpeeches

1Listening&Leadership
Listeningisanimportantleadershipskill.Goodlisteninghelpsyoutoidentifyandclarify
issues,makedecisions,resolveconflict,andbecreative.Listeningskillsalsoplayamajorrole
inteambuilding.

Determineyourcurrentlisteningskills

Identifythesevenstepstobetterlistening

Practicelisteningskillsinvariousclubmeetingroles

Speakersmustbeabletospeakinmanysituationsandthischallengingmanualwillhelpyou.
Typesofspeechescoveredincludeimpromptuspeeches,salespresentations,introductions,
inspirationalspeeches,andoralinterpretations.

2CriticalThinking
Aleadergathersinformation,thenanalyses,interpretsandunderstandsitbeforeacting.
Criticalthinkersquestionwhattheyreadandhear,thendeterminethequalityofapieceof
informationanduselogicalreasoningtoreachconclusions.

Criticalthinkersmakebetterdecisions.

Determineyourcurrentthinkingskills

Practicecriticalthinkingskillsinvariousmeetingroles
3GivingFeedback
Teammembersneedtoknowthattheyaredoingwell,whattheyarenotdoingwellandhow
theycanimprove.Givingperformancefeedbackisanecessaryleadershipfunction.When
doneproperly,feedbackcanrelievestress,improveinterpersonalrelationshipsandpromote
trustandrespectforleadersandteammembers.

Determineyourcurrentskillsingivingfeedback

Identifythestepsingivingfeedbackeffectively

Practicegivingfeedbackasyouserveinvariousclubmeetingroles
4TimeManagement
Timemanagementhelpsleadersmakethemostofthetimeavailabletothem.Youcanbudget
yourtimeandaccomplishprojectsandtasksefficientlybyidentifyinglongtermand
shorttermgoals,makeadailytodolist,prioritisethelist,makeaschedule,delegatewhen
possible,leavetimeforunexpectedtasks,andmanageinterruptions.

Determineyourcurrenttimemanagementskills

Identifythestepstoeffectivelymanagetime

Practicetimemanagementskillsinvariousclubroles
5Planning&Implementation
Aplanprovidesdirectionfortheleaderandtheteam.Theplanningprocessinvolvessetting
goalsandobjectivesandpreparingplansandschedulestoaccomplishthem.Theprocess
forcesleaderstolookbeyondtheireverydayactivitiesandthinkaboutwhattheywantto
happeninthefuture.Involvingteammembersintheprocesswillencouragetheir
commitment.

Determineyourcurrentplanningandimplementationskills

Identifystepsinplanningandimplementationprocess

Practiceplanningandimplementationskillsinvariousclubroles
20

AgiftfromAucklandAdvancedToastmasters

Revised5/2011

Agoodintroductionforthedifferenttypesofadvancedmanuals.

1.ImpromptuSpeaking 5to7minutes
Developanawarenessofsituationsinwhichyoumightbecalledupontodeliveran
impromptuspeech
Understandhowtoprepareforimpromptuspeaking
Useoneormorepatternstoapproachatopicunderdiscussion;forexample,
comparingapast,present,andfuturesituationorbeforeandafter
2.UplifttheSpirit
8to10minutes
Identifyandunderstandthebasicdifferencesandsimilaritiesbetweeninspirational
speechesandotherkindsofspeeches
Learnhowtoevaluateaudiencefeelingandestablishemotionalrapport
Developaspeechstyleanddeliverythateffectivelyexpressesinspirationalcontent
bymovingtheaudiencetoadoptyourviews
3.SellaProduct 10to12minutes
Understandtherelationshipofsalestechniquestopersuasion
Skillfullyusethefourstepsinasalespresentation:attention,interest,desire,action
Identifyandpromoteauniquesellingpropositioninasalespresentation
Beabletohandleobjectionsandcloseaprospectivebuyer
4.ReadOutLoud 12to15minutes
Arriveatanunderstandingoftheelementsthatcompriseoralinterpretation
andhowitdiffersfrompreparingandgivingaspeech
Learnthepreparationorplanningtechniquesofeffectiveinterpretation
Learntheprinciplesofpresentationanddevelopskillininterpretivereadingwith
regardtovoiceandbodyasinstrumentsofcommunication
5.IntroducetheSpeaker
durationofaclubmeeting
Focusonthespecialoccasiontalkfromthestandpointoftheintroducer(function
chairman,toastmaster,masterofceremonies)
Becomeknowledgeableandskilledinthefunctionsassociatedwithmasterof
ceremonies
Handletheintroductionofotherspeakersataclubmeeting

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F.SpeechesByManagement

Revised5/2011

O.HumorouslySpeaking

Revised9/2012

Thispracticalmanualisidealforthosepeopleinamanagementsituationintheworkplace,
helpingyousuccessfullyhandleavarietyofspeakingsituations.Subjectscoveredinclude
briefings,technicalspeeches,motivationaltalksandconfrontations.

Audienceslovetolaugh!Thismanualshowsyouhowtousehumorousstoriesandjokes
throughoutyourspeechtograbandkeeplisteners'attentionandillustrateyourpoints.You
alsolearnhowtogiveanentirelyhumorousspeech.

Agoodmanualtohelpyouwithworkpresentations.

AnexcellentmanualtotryoutideasandpracticefortheHumorousSpeechContests.

1.TheBriefing
3to5minutes,2to3minutesQ&A
Organizeyourbriefingmaterial,tailoringittoyouraudience'sneeds.
Giveabriefingaccordingtoaspecificobjective(explain,instruct,presuadeorreport)
sotheaudiencewillhaveanunderstandingoftheinformation
Effectivelyhandleaquestionandanswersessionfollowingthebriefing

1.WarmUpYourAudience
5to7minutes
Prepareaspeechthatopenswithahumorousstory
Personalizethestory
Deliverthestorysmoothlyandeffectively

2.AppraisewithPraise
5to7minutes
Giveaspeechdemonstratingtheimportanceofhowyoupersonallyusefeedback
techniquesinyourdailylife.
Useconstructiveevaluationtohelpsomeoneimptovetheirperformance?
Offersupporttoempowerthentochange.
3.PersuadeandInspire
5to7minutes
Understandtheconceptofmotivation.
Usethedescribedstrategiestoaligntheaudience'sgoalswithyourobjectives.
Deliveramotivationalspeechandinfluenceyouraudiencetoaspecificaction.
4.CommunicatingChange
5to7minutes
Introduceanewideasorchangetoestablishedoperationsormethods.
Showtheaudiencehowthechangewillbenefitthem.
Overcomeanyresistancetothenewideaandgaintheaudience'ssupport.
5.DeliveringBadNews
5to7minutes
Deliverbadnewswithtactandsensitivity.
Organizeyourspeechappropriatelyforyouraudience.
Concludewithapleasantnoteandmaintaintheaudiencesgoodwill.

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2.LeaveThemWithaSmile
5to7minutes
Prepareaseriousspeechthatopensandcloseswithhumorousstories
Prepareaclosingstorythatreemphasizesthespeechsmainpoint
Deliverthestoriessmoothlyandeffectively
3.MakeThemLaugh
5to7minutes
Prepareaspeechthatopensandcloseswithhumorousstories
Includejokesinthespeechbodytoillustratepointsormaintainaudienceinterest
Deliverthejokesandstoriessmoothlyandeffectively
4.KeepThemLaughing
5to7minutes
Prepareaspeechthatopenswithaselfdeprecatingjoke
Stringtogethertwoorthreerelatedjokesinthespeechbody
Closethespeechwithahumorousstory
5.TheHumorousSpeech 5to7minutes
Useexaggerationtotellahumorousstory
Entertaintheaudience
Effectivelyusebodylanguageandvoicetoenhancethestory

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N.SpecialOccasionSpeeches Revised5/2011

G.TheProfessionalSpeaker

Thismanualisforthosepeoplewhohavetogiveaweddingspeech,makeapresentation,ora
farewellspeech.Itprovidesinstructioningivingtoasts,speakinginpraise,"roasting"
someone,andpresentingandacceptingawards.Thismanualallowsyoutopersonaliseyour
speechesanduselifestories.

TheProfessionalSpeakermanualisacompleteguidetobecomingaprofessionalspeaker.
Subjectscoveredincludespeakingasacompanyrepresentativeandspeakingformoney,
somethingwewouldallliketodo!

Anidealmanualtoworkthroughearlyinyouradvancedspeakingcareer.

1.MasteringtheToast
2to3minutes
Recognizethecharacteristicsofatoast
Presentatoasthonoringanoccasionoraperson
2.SpeakinginPraise
5to7minutes
Prepareaspeechpraisingorhonoringsomeone,eitherlivingordead
Addressfiveareasconcerningtheindividualandhis/heraccomplishments
Includeanecdotesillustratingpointswithinthespeech
3.TheRoast
3to5minutes
Pokefunataparticularindividualinagoodnaturedway
Adaptandpersonalizehumorousmaterialfromothersources
Deliverjokesandhumorousstorieseffectively
4.PresentinganAward
3to4minutes
Presentanawardwithdignityandgrace
Acknowledgethecontributionsoftherecipient
5.AcceptinganAward 5to7minutes
Acceptanawardwithdignity,grace,andsincerity
Acknowledgethepresentingorganization

Revised11/2012

Agoodintroductiontotheskillsyouneedtobeaprofessionalspeaker,andasthespeeches
areverylong,youmaywanttojoinanadvancedclubtodeliverthem.

1.TheKeynoteAddress
15to20minutes,longerifclubprogramallows
Identifythebasicdifferencesbetweenkeynotespeechesandotherkindsofspeeches
Learnhowtoevaluateaudiencefeelingandestablishemotionalrapport
Learnandusetheprofessionaltechniquesnecessaryforasuccessfulkeynote
presentation
Developaspeechstyleanddeliverythateffectivelyinspiresandmovestheaudience
toadoptyourviewsasacollectivereaffirmationofitsown
2.SpeakingtoEntertain
15to20minutes,longerifclubprogramallows
Entertaintheaudiencethroughtheuseofhumordrawnfrompersonalexperience
andfromothermaterialthatyouhavepersonalized
Deliverthespeechinawaythatmakesthehumoreffective
Establishpersonalrapportwithyouraudienceformaximumimpact
3.TheSalesTrainingSpeech
15to20minutes,longerifclubprogramallows
Tellasalesaudiencehowtosellaproductbyusingaplannedpresentation
Informasalestrainingaudienceaboutthehumanexperienceofthebuyerseller
relationship
Useentertainingstoriesanddynamicexamplesofsalessituations
Inspiresalespeopletowanttosucceedinselling
4.TheProfessionalSeminar
20to40minutes
Planandpresentaseminarwithspecificlearningobjectives
Relatetotheaudiencebyusingaseminarpresentationstyle
Useseminarpresentationtechniquestopromotegroupparticipation,learning,and
personalgrowth
5.TheMotivationalSpeech
15to20minutes,longerifclubprogramallows
Understandtheconceptandnatureofmotivationalspeaking
Applyafourstepmotivationalmethodwiththepurposeofpersuadingandinspiring
Deliveramotivationalspeechtopersuadeanaudiencetoemotionallycommittoan
action

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H.TechnicalPresentations

Revised12/2012

Theprojectsinthismanualwillhelpyouprepareandpresentbriefings,proposals,technical
papersandtechnicalteampresentations.
Anidealmanualforpeopleintechnicalrolesintheworkplace.

M.InterpersonalCommunicationRevised5/2011
Topicscoveredincludeconversingwithease,negotiating,handlingcriticism,coaching
someonetoimprovedperformance,andexpressingdissatisfactioneffectively.Anotherideal
manualforpeopleintheworkplaceorcommunity.You'llneedtoinvolveotherpeoplewhen
completingsomeoftheprojectsinthismanual.
Helpsyoutodealwithstaffandcustomers.

1.TheTechnicalBriefing
8to10minutes
Usingasystematicapproach,organizetechnical/specializedmaterialintoaconcise
presentation
Tailorthepresentationtotheaudiencesneeds,interests,andknowledgelevels
2.TheProposal
8to10minutes,

3to5minutesQ&A
Toprepareatechnicalpresentationadvocatingaproduct,service,idea,oraction
Topresentyourviewpointlogicallyandconvincingly,usinganinvertedpyramid
approach
ToeffectivelyuseMicrosoftPowerpointwithalaptopcomputertoillustrateyour
message
Toeffectivelyhandleaquestionandanswerperiod
3.TheNontechnicalAudience
10to12minutes
Understandtheprinciplesofcommunicatingcomplexinformationtonontechnical
listeners
Buildanddeliveraninterestingtalkbasedontheseprinciples
Answeraudiencequestionsthatariseduringthepresentation
UseaMicrosoftPowerpointslideshowtoillustrateyourmessage
4.PresentingaTechnicalPaper
10to12minutes
Deliveraninterestingspeechbasedonatechnicalpaperorarticle
EffectivelyuseaMicrosoftPowerpointslideshowtoillustrateyourmessage
ProvideadditionalInformation,suchasanswerstoquestions,usingaflipchart.

1.ConversingWithEase
10to14minutes
Identifytechniquestouseinconversingwithstrangers
Recognizedifferentlevelsofconversation
Initiateaconversationwithastranger
Useopenendedquestionstosolicitinformationforfurtherconversation
2.TheSuccessfulNegotiator
10to14minutes
Employwin/winnegotiatingstrategiestoachieveyourgoals
Enjoythebenefitsofwin/winnegotiating
3.DiffusingVerbalCriticism 10to14minutes
Respondnondefensivelytoverbalcriticism
Employafivestepmethodtoidentifytheproblem,
diffusetheattack,andarriveatasolution
4.TheCoach
10to14minutes
Determinereasonsforsomeonessubstandardperformance
Coachthepersontoimprovedperformance
5.AssertingYourselfEffectively
10to14minutes
Enjoythephysicalandmentalbenefitsofbeingassertive
Employthefourstepmethodforaddressingaproblemandaskingforhelp
Overcomeresistancetoyourrequests

5.EnhancingaTechnicalTalkwiththeInternet
12to15minutes
Understandthenatureandprocessofatechnicalpresentationsupportedwith
professionallevelvisualaids
Arrangepremeetingcommunicationsviaemail
Findorcreateapostmeetingwebsiteforfurtherdisseminationofinformation
supportingorenhancingyourverbalpresentation.Youmaycreateawebpageand
addittoyourclubswebsite,usepodcasting,webcasting,orabasicinternettemplate
Useadesktopcomputer,MicrosoftWord,awebbrowser,asimplegraphicsprogram
forphotosandotherimages,MicrosoftPowerPointaswellasaflipchart

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L.InterpretiveReading

Revised5/2011

Thismanualwillhelpyoudevelopyourinterpretivereadingskills,notsomethingyouwould
doeveryday!Theprojectsincludepresentingstories,poetry,monodramas,playsand
oratoricalspeeches.
Achallengingmanualwhichrequiresyoutosourceinterestingandunusualmaterial.
Helpsyoureadfromascript,andmakeitsoundinteresting.

I.PersuasiveSpeaking Revised5/2011
Theabilitytoinfluenceandpersuadeotherstoacceptyourideas,products,orservicesisvital
intoday'sfastpacedworld.Theprojectsinthismanualarealldesignedtohelpyoudevelop
excellentpersuasivetechniquesandexpandyourpresentationskills.
Idealforcommunityleaders,managersandsalespeople.

1.ReadaStory 8to10minutes
Tounderstandtheelementsofinterpretivereading
Tolearnhowtoanalyzeanarrativeandplanforeffectiveinterpretation
Tolearnandapplyvocaltechniquesthatwillaidintheeffectivenessofthereading

1.TheEffectiveSalesperson
8to12minutes
Learnatechniqueforsellinganinexpensiveproductinaretailstore
Recognizeabuyersthoughprocessesinmakingapurchase
Elicitinformationfromaprospectivebuyerthroughquestions
Matchthebuyerssituationwiththemostappropriateproduct

2.InterpretingPoetry
6to8minutes
Tounderstandthedifferencesbetweenpoetryandprose
Torecognizehowpoetsuseimagery,rhythm,meter,cadence,andrhymetoconvey
themeaningsandemotionsoftheirpoetry
Toapplyvocaltechniquesthatwillaidtheeffectivenessofthereading

2.ConqueringtheColdCall
10to14minutes
Learnatechniqueforcoldcallsellingofexpensiveproductsorservices
Recognizetherisksbuyersassumeinpurchasing
Usequestionstohelpthebuyerdiscoverproblemswithhisorhercurrentsituation
Successfullyhandlebuyersobjectionsandconcerns

3.TheMonodrama
5to7minutes
Tounderstandtheconceptandnatureofthemonodrama
Toassumetheidentityofacharacterandtoportraythephysicalandemotional
aspectsofthischaractertoanaudience

3.TheWinningProposal
5to7minutes
Prepareaproposaladvocatinganideaorcourseofaction
Organizetheproposalusingthesixstepmethodprovided

4.ThePlay
12to15minutes
Toadaptaplayforinterpretivereading
Toportrayseveralcharactersinonereading,identifyingthemtotheaudience
throughvoicechangesandmovement
5.TheOratoricalSpeech
8to10minutes
Tounderstandthestructureofaneffectivespeech
Tointerpretandpresentafamousspeech

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4.AddressingtheOpposition
7to9minutes,2to3minutesQ&A
Prepareatalkonacontroversialsubjectthatpersuadesanaudiencetoacceptorat
leastconsideryourviewpoint
Constructaspeechtoappealtotheaudienceslogicandemotions
5.ThePersuasiveLeader 6to8minutes
Communicateyourvisionandmissiontoanaudience
Convinceyouraudiencetoworktowardachievingyourvisionandmission

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J.CommunicatingonVideo

Revised5/2011

Videopresentationsdifferfromotherpresentations,andtheyrequirespecialconsiderations.
Withthismanualyou'lllearntopresenteditorials,appearasaguestona"talkshow",
conductapressconference,andusetelevisiontotrain.Afunmanualtoworkthroughinthe
clubenvironment.Usingavideocameraisanidealwaytosimulatethetelevisionsituation.
Youcanthenreviewyourperformanceinprivacy,orusethevideoforclubevaluationsand
training.

K.Storytelling

Revised5/2011

Thisisanenjoyablemanualfortheadvancedspeaker,becauseeveryonelovesastory.Types
ofstoriescoveredinthismanualincludethefolktale,thepersonalstory,storieswithmorals,
thetouchingstory,andthehistoricalstory.You'llneedtoresearchyourmaterialcarefully,
butthescopeisendless!
Afunmanual,toimproveyourvocalvariety,andhowtocraftaspeechthatarousesemotion.

AgreatwaytopracticebeforeyougoonTV.

1.StraightTalk
3minutes30seconds
Toeffectivelypresentanopinionorviewpointinashorttime
Tosimulategivingapresentationaspartofatelevisionbroadcast
2.TheTalkShow
5to7seconds
Tounderstandthedynamicsofatelevisioninterviewortalkshow
Toprepareforthequestionsthatmaybeaskedofyouduringainterviewprogram
Topresentapositiveimageoncamera
Toappearasaguestonasimulatedvideotalkshow
3.WhenYouretheHost
57seconds
Toconductasuccessfulinterview
Tounderstandthedynamicsofasuccessfulinterviewortalkshow
Topreparequestionstoaskduringtheinterviewprogram
Topresentapositive,confidentimageonthetelevisioncamera
4.ThePressConference
4to5minutes,2to3minutesQ&A
Tounderstandthenatureofavideobroadcastpressconference
Toprepareforanadversaryconfrontationonacontroversialorsensitiveissue
Toemployappropriatepreparationmethodsandstrategiesforcommunicatingyour
organizationsviewpoint
Topresentandmaintainapositiveimage

1.TheFolkTale
7to9minutes
Totellafolktalethatisentertainingandenjoyableforaspecificagegroup
Tousevividimageryandvoicetoenhanceatale
2.LetsGetPersonal
6to8minutes
Tolearntheelementsofagoodstory
Tocreateandtellanoriginalstorybasedonapersonalexperience
3.TheMoraloftheStory
5to7minutes
Tounderstandtheastorycanbeentertainingyetdisplaymoralvalues
Tocreateanewstorythatoffersalessonormoral
Totellthestory,usingtheskillsdevelopedintheprevioustwoprojects
4.TheTouchingStory
6to8minutes
Tounderstandthetechniquesavailabletoarouseemotion
Tobecomeskilledinarousingemotionswhiletellingastory
5.BringingHistorytoLife
7to9minutes
Tounderstandthepurposeofstoriesabouthistoricaleventsorpeople
Tousethestorytellingskillsdevelopedintheprecedingprojectstotellastory
aboutahistoricaleventorperson

5.InstructingontheInternet
5to7minutes.5to7minutestoview
Tolearnhowtodevelopandpresentaneffectivetrainingprogramontheweb
Toreceivepersonalfeedbackthroughthevideotapingofyourpresentation

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