Tallahassee 850-443-6091

amg3286@yahoo.com

Alana Gallaher
PROFESSIONAL SUMMARY
Business Analyst with 5+ years of experience validating user requirements, providing written test plans, verifying
product functionality and coordinating testing activities including 9 years of experience with Accenture.
Lead requirements gathering, analysis, and design activities to manage and improve a daily file integration process
Provided functional guidance and support to the testing and implementation of the automated Billing and Collection
System for the State of Florida
Collaborated with a team of developers to increase efficiency of the daily integration file from 40 hours to 2 hours
3+ years of experience performing business process analysis
2 years of experience producing business and/or technical documentation related to the requirements, specifications,
traceability matrices, design, process and data flow diagrams, data migration, data modeling testing, and training.
1+ years of experience with Agile methodologies

CORE COMPETENCIES

Business Analysis
Process
Implementation

Policy Development and Research

Business Performance
Improvement

Complex Problem Solving

Excellent Presentation
Skills

Microsoft Office (Excel, Word, SQL, PowerPoint, Outlook) Visio, SharePoint, Atlassian (JIRA and Confluence)
PROFESSIONAL EXPERIENCE
Insight Catastrophe Group, Tallahassee, FL
Business Analyst

March 14 Present

Primary point of contact for data integration with business partners.

Determining operational objectives by studying business functions; gathering information; evaluating output
requirements and formats and recommend controls.
Improve systems by studying current practices and designing modifications.
Lead requirements gathering, analysis, and design activities to manage and improve a daily file integration
process
Develop system and user acceptance test plans, scenarios, and scripts. Coordinates and conducts testing and
verification, to encompass functional, operational, and performance criteria.
Serve as the primary point of contact for data integration with business partners
Document business requirements for business processes
Documented a process for the end user that included business rules and flow diagrams
Develop a strong working relationship with carriers and conduct meetings as needed
Develop, maintain, and enhance relevant client business processes
Maintain system logic in SQL for accounting, invoicing, changes, and cancellation functions
Troubleshoot and resolve issues within SQL code, and manage performance issues through resolution with
technical teams.
Create, maintain, and execute test scripts to validate system data, functionality and eligibility

Tallahassee 850-443-6091

amg3286@yahoo.com

ITT Technical Institute , Tallahassee, FL

Admissions Representative

2013-2014

Drive core business, by cold calling and inviting students to the campus. Exceeding quarterly goals by 15%
Coordinate and present an engaging presentation based on applicants interest
Streamline training programs to increase productivity
Manage all students information in customer relationship database

Accenture LLC, Tallahassee, FL

Revenue Maximization Analyst

2004-2013

Prepared and delivered executive reports in the areas of auditing, revenue forecasting, collections, and
compliance
Lead for regression testing, system upgrades and releases in reference to financials
Developed and maintained solid productive relationships with the top 100 vendors for the State of Florida that
resulted in over 10 billion annually
Planned and executed audits to ensure accuracy of financial deposits in amounts exceeding 1.8 million monthly
Provided functional guidance and support to the testing and implementation of the automated Billing and
Collection System for the State of Florida
Lead contact for all Fee Transaction inquires for the State of Florida
Documented revenue processes and identified areas to improve efficiencies
Processed over 8,000 vendor payments, 20,000 reports and over $36 million in revenue

EDUCATION

University of Kentucky, Lexington, KY

Bachelors of Business Administration

University of Florida, Gainesville, FL

Leadership Development Institute, Essentials of Business Analysis

PROFESSIONAL EDUCATION AND DEVELOPMENT

Microsoft SQL
SQL Hands on Programming and Relational
Database Design
Access
Advanced Excel
PROFESSIONAL ORGANIZATIONS

International Business Institute of Business Analyst

Computer Tutors Tallahassee, FL

Hands on Technology Transfers, Inc Orlando, Florida
Learning Tree Atlanta, GA
Fred Pryor