STEVEN K.

ANDERSON
Branchville, New Jersey 07826
andersonxyz@earthlink.net (973) 459-2429
Operational Excellence in Growth Corporations
Absolutely proven track record of repeated and sustained ability to Manage and Maintain
Operations and while increasing Customer Satisfaction in the North East. Development of
Team Concepts used to actively drive results. Hands on Leadership Approach to Leading by
Example.

Core Competencies
Manage Growth Operations
Employee/Customer Conflict Resolution
Lead by Example

Manage by Results Metrics

Mentoring & Coaching
Hands on Approach

PROFESSIONAL EXPERIENCE
Paul Miller Trucking Camp Hill, PA. 17011

2013 2014

Corporate Director of Human Resources/Safety: Challenged to dramatically increase

Driver count while still maintaining company standards. Additionally challenged with
making the Department a Driver Friendly value add to the company.

FMCSA Compliance Review - Received a Satisfactory rating with the FMCSA where previously
a no-rating existed (August 2014).
Recognized a significant growth in the Driver workforce (excess of 40%). Grew the driver count
from 58 drivers to 98 drivers in 6 months.
Reduction of Driver turnover from in excess of 200% to 61%.
Assumed ownership of Workers Compensation and the Temporary Alternate Work Program.
Coupling that with a strict rework of the Company Policies involving On Job injuries we were
able to reduce lost time injuries by 61%. During that same time period we were able to reduce/
eliminate several old lingering W/C cases through negotiation.
Developed, transitioned and implemented successfully a new pay package for the drivers. This
was initiated as a result of Driver Turnover and a dynamic change in business affecting
profitability.

Chopper 79/Logistics MONTVILLE N.J. 07045

2013

Process Improvement/Customer Service Manager: Given assignment of Customer

Service Manager. Tasked to improve customer service through tangible and
measurable results. Created a culture of Customer focus for all levels of employees.
Responsible for all activities involving Process Improvement, specific to Customer Focus and
Driver Hiring/Retention.

Successfully designed and implemented Employee and Customer Scorecard to

objectively manage customers as well as internal departments.
Designed, Coordinated and Hands On managed the opening of two (2) facilities. One in
the Greater Boston area the other in Martinsburg W Va.

Specific emphasis on Customer Complaints and concerns. Reduction of Customer

Complaints from 9 per hundred deliveries to 2 per hundred deliveries.
Emphasis on new criteria for hiring in the North East. Successfully on-boarded 122 new
drivers in a 7 month period primarily in the North East.
Used Team Concept in reducing turnover from 142% to 71%.
Trained two (2) entry level associates with marginal Transportation exposure to
become effective recruiters.
The company filed Chapter 7 in October of 2013.

THE DISILVA COMPANIES / WEBSTER TRUCKING, Burlington MA

Regional Operations Newburgh/Chester from 2003 - 2005
Corporate Director of Safety/Human Resources (2006 2011)
Corporate Director of Recruiting (2011 2012) Special Project

2003 2012

Regional Operation Manager/Process Improvement Chester/Newburgh: Achieved

stability to an explosive, dynamic region through accountability and customer driven
focus.
Had two facility transportation managers set up on Management by
Commitment schedules. Measureable results a new concept in the Region.
Customer Service and focus a priority from every level of staffing.
Continually focus on driver assignments. Familiarity drives consistency.
Consistency drives positive results.
Corporate Director of Human Resources/Safety : With minimal staff, achieved
unprecedented results in the area of Driver Safety and Staffing to accommodate
significant increases in business. Used a team approach to several hiring initiatives.
Guided managers in development of business improvement planning.

Successfully achieved 6 SATISFACTORY ratings from FMCSA Compliance

reviews.

Achieved net growth at 3 facilities (Western MA/CT) of 175 drivers in just 6

months.
Successfully developed, implemented and executed plans to either open or
significantly expand 2 distribution centers in the North East in 60 days.
Effectively negotiated and closed 12+ legal cases with various governmental
agencies.
Corporate Director of Recruiting (Special Project): Assumed the responsibility of
forming and developing a specific Hiring/Recruiting Department. Developed
parameters for attracting qualified CDL-A drivers to properly staff and operate each
facility.
UNITED PARCEL SERVICE (UPS)
1978 - 2002
Manager, Package Delivery Operations- 8 Years
Customer Service Manager - Package Development 1 year
Manager, Inside Hub Operations - 11 years.
Risk Management/Loss Control/Asset Protection Manager - 4 years.

EDUCATION AND SKILLS

Associates degree from County College of Morris (1977)
B.S. program, Business Administration, CENTENARY COLLEGE, NJ (3 years completed)
Extensive Behavioral Science and Psychology seminars in Atlanta, GA and New York
City, including FBI course in Interviewing and Psychological processes.
Computer Skills Well Versed in Microsoft Excel, Word and Outlook Express.
COMMUNITY SERVICE
United Way Morris County Chapter:
Founded, strategically planned and executed districts Annual Golf Event, 1991
to 1998.Event continues to this day.
Involved in Big Brothers/Big Sisters Morris County Campaign.
Instrumental in Osteogenesis Imperfecta fundraising campaigns.