Professional Documents
Culture Documents
Use this Learning Outline as you read and study this chapter.
Who Are Managers?
• Explain how managers differ from nonmanagerial employees.
• Describe how to classify managers in organizations.
What Is Management?
• Define management.
• Explain why efficiency and effectiveness are important to management.
What Do Managers Do?
• Describe the four functions of management.
• Explain Mintzberg’s managerial roles.
• Describe Katz’s three managerial skills and how the importance of these skills changes
depending on managerial level.
• Discuss the changes that are impacting managers’ jobs.
• Explain why customer service and innovation are important to the manager’s job.
What Is an Organization?
• Describe the characteristics of an organization.
• Explain how the concept of an organization is changing.
Why Study Management?
• Explain the universality of management concept.
• Discuss why an understanding of management is important.
• Describe the rewards and challenges of being a manager.
middle manager
first-line manager
top manager
non-managerial worker
Efficacy; effectiveness
Efficiency; economy
Efficiency; effectiveness
Economy; efficacy
Organizing
Serving
Controlling
Planning
Bob spends part of each day communicating directly with his front-
line workers in an effort to both motivate them and resolve any
potential problems they might have. This is an example of the _____
function.
controlling
organizing
planning
leading
Decisional roles
Organizational roles
Interpersonal roles
Informational roles
•
Figurehead, leader, and liaison are examples of _____.
decisional roles
organizational roles
interpersonal roles
informational roles
decisional role
organizational role
interpersonal role
informational role
conceptual skills
organizational skills
technical skills
human skills
The way a company manages its people can significantly affect its
financial performance.
True
False
False
True
False
True
False
At the end of each week, Mark evaluates the number of hours clocked
in the factory and the number of widgets produced in order to
ascertain whether the factory's goals have been met. This is an
example of the organizing function of management.
True
False
True
False
True
False
False
True
False
Once they graduate from college and begin their careers, most
people will manage, be managed, or both.
True
False
To create paragraphs in your essay response, type <p> at the beginning of the paragraph,
and </p> at the end.
Differentiate between the roles of managers and those of non-
managerial workers. Identify the three different levels of
management discussed in the book.
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paragraph, and </p> at the end.
To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
What do managers
do that differentiates
them from non-
managerial workers?
Your (blank
Answer: )
.
Christine is a manager at Body Beauty Inc. Her responsibilities include
2. developing a company-wide marketing strategy that plays on the synergies
between Body Beauty's range of products in order to drive increased sales.
Christine is considered a _____.
Which of the following is NOT one of Fayol's five functions managers perform?
4.
Your Answer: (blank)
Bob spends part of each day communicating directly with his front-line
5. workers in an effort to both motivate them and resolve any potential
problems they might have. This is an example of the _____ function.
The way a company manages its people can significantly affect its financial
11. performance.
At the end of each week, Mark evaluates the number of hours clocked in the
15. factory and the number of widgets produced in order to ascertain whether the
factory's goals have been met. This is an example of the organizing function
of management.
Your Answer: (blank)
When managers engage in planning, they define goals, establish strategies for
16. achieving those goals, and develop plans to integrate and coordinate
activities.
While managers all perform similar roles, the emphasis that managers give to
17. various roles changes with their organization level.
Once they graduate from college and begin their careers, most people will
20. manage, be managed, or both.
(blank)
(blank)
(blank)
(blank)
(blank)
Non-managerial workers should take on the bulk of the work, while managers
should take on the bulk of the responsibility.
Scientifically select and then train, teach, and develop the worker.
Develop a science for each element of an individual's work, which will replace
the old rule-of-thumb method.
Heartily cooperate with the worker so as to ensure that all work is done in
accordance with the principles of science that has been developed.
_____ studied work to eliminate inefficient hand-and-body motions.
Henri Fayol
Fredrick Taylor
division of labor
the therblig
organizational behavior
outputs
feedback
transformation process
inputs
The _____ says that organizations are different, face different
situations, and require different ways of managing.
systems approach
division of labor
contingency approach
Hawthorne approach
Pursuit of opportunities
Innovation
Growth
Risk
True
False
True
False
While Taylor was concerned with first-line managers and the
scientific method, Fayol's attention was directed at the activities of
all managers.
True
False
True
False
True
False
The systems approach implies that decisions and actions taken in one
organizational area have no affect on others, and vice versa.
True
False
True
False
True
False
In a global economy, jobs tend to flow to places where lower costs
provide business with a comparative advantage.
True
False
True
False
Explain how the work of Fredrick Taylor and Frank and Lillian Gilbreth
improved worker efficiency.
To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
Identify and define Fayol's 14 principles of management.
To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
How has the study of organizational behavior impacted contemporary
perspectives on management?
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paragraph, and </p> at the end.
To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
Define the term learning organization. How does
knowledge management relate to the learning
organization?
According to Adam
Smith, the division of
labor results in _____.
Your (blank
Answer: )
1.
Which of the following is NOT one of Fredrick Taylor's four principles of
2. management?
A(n) _____ dynamically interacts with its environment, whereas a(n) _____
6. is not influenced by and does not interact with its environment.
The _____ says that organizations are different, face different situations,
8. and require different ways of managing.
While Taylor was concerned with first-line managers and the scientific
13. method, Fayol's attention was directed at the activities of all managers.
The Hawthorn Studies lead to the conclusion that money is more of a factor
15. in determining worker output than are group factors.
The systems approach implies that decisions and actions taken in one
16. organizational area have no affect on others, and vice versa.
In a global economy, jobs tend to flow to places where lower costs provide
19. business with a comparative advantage.
Explain how the work of Fredrick Taylor and Frank and Lillian Gilbreth
21. improved worker efficiency.
Your Answer:
(blank)
(blank)
How has the study of organizational behavior impacted contemporary
23. perspectives on management?
Your Answer:
(blank)
(blank)
(blank)
management view
spirituality
organizational culture
ethical stance
rituals
language
stories
material symbols
Which of the following does NOT characterize an innovative
organizational culture?
Risk-averse
Challenging
Playful
Ethics
Workplace diversity
Workplace spirituality
Symbolic management
Employee empowerment
workplace spirituality
omnipotent management
environmental complexity
organizational innovation
True
False
The omnipotent view of management is limited to management
within business organizations.
True
False
True
False
True
False
The constraints placed on managers by an organizational culture are
typically explicitly written out.
True
False
True
False
True
False
Organizations in which employees are punished for taking risks tend
to support innovation.
True
False
True
False
True
False
Describe the role of the manager based on the symbolic view of
management.
To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
To create paragraphs in your essay response, type <p> at the beginning of the
paragraph, and </p> at the end.
How do organizational cultures affect managers?
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paragraph, and </p> at the end.
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paragraph, and </p> at the end.
Research shows that six characteristics are routinely present in
customer-responsive organizational cultures. Identify and discuss
three of these.
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paragraph, and </p> at the end.