CHAPTER-1

INTRODUCTION

 HISTORY
 WHAT IS BANK
 DEFINATION OF BANK

 KINDS OF BANKS:-
1. COMMRCIAL BANK
2. CO-OPRETIVE BANK
3. SPECLIED BANK
4. FORIGN BANK

History

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Bank of India was founded on 7th September when it was nationalized
along with 13 other banks.

Beginning with one office in Mumbai, with a paid-up capital of Rs.50 lakh
and 50 employees, the Bank has made a rapid growth over the years and
blossomed into a mighty institution with a strong national presence and
sizable international operations. In business volume, the Bank occupies a
premier position among the nationalized banks.

The Bank has 3021 branches bar, 1906 by a group of eminent businessmen
from Mumbai. The Bank was under private ownership and control till July
1969 in India spread over all states/ union territories including 136
specialized branches. These branches are controlled through 48 Zonal
Offices. There are 28 branches/ offices (including three representative
offices) abroad.

The Bank came out with its maiden public issue in 1997 and follow on
Qualified Institutions Placement in February 2008. . Total number of
shareholders as on 31/03/2009 is 2, 35589.

While firmly adhering to a policy of prudence and caution, the Bank has
been in the forefront of introducing various innovative services and systems.
Business has been conducted with the successful blend of traditional values
and ethics and the most modern infrastructure.

The Bank has been the first among the nationalized banks to establish a
fully computerized branch and ATM facility at the Mahalaxmi Branch at

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Mumbai way back in 1989. The Bank is also a Founder Member of SWIFT
in India. It pioneered the introduction of the Health Code System in 1982,
for evaluating/ rating its credit portfolio.

The Bank's association with the capital market goes back to 1921 when it
entered into an agreement with the Bombay Stock Exchange (BSE) to
manage the BSE Clearing House. It is an association that has blossomed
into a joint venture with BSE, called the BOI Shareholding Ltd. to extend
depository services to the stock broking community. Bank of India was the
first Indian Bank to open a branch outside the country, at London, in 1946,
and also the first to open a branch in Europe, Paris in 1974. The Bank has
sizable presence abroad, with a network of 28 branches (including five
representative offices) at key banking and financial centers viz. London,
Network, Paris, Tokyo, Hong-Kong and Singapore. The international
business accounts for around 17.82% of Bank's total business.

What is bank?

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Bank is profile seeking business firm dealing in money and credit. it is
fanatical institution dealing in the money in the sense that it accept deposits
of money from the public to keep them in the its custody for safety, so also
it deals in credit that is creates credit by making advance out of fund
received as deposits to needy peoples. It, thus function as a mobilize saving
in the economy.

A bank is, there for like the reservoir in to the which flow saving, the
idle surplus money of household, and from which loans are given on interest
to business man and other who needs them for investment or productive
uses.

A bank is an important institution of money market as it gives short

term loans to its customers.

Definition of bank

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Most commonly banks have defined as deals in debts. This definition of
course, more aptly described a banks activity sayer more clearly status. “We
can define banks as an institution whose debts (bank deposits) are widely
accepted in the settlement of other people debts to each other”

Crow her, thus, puts it:-“the bankers business is then to take debt
of the other people to offer his own in exchange and there by to create
money.”

A banking company in India has been defined in the banking

companies Act, 1949. as one “which transact the business of banking which
means the accepting, from the purpose of lending or investment, of deposits
of money from the public, repayment on demand, or otherwise and
withdraw by cheque, draft, order, or otherwise.”

Kinds of banks

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 • Commercial bank
• Co-operative bank
• Specialized bank
• Foreign bank

Commercial bank

Commercial banks are joint stock Company dealing in the money and credit.
Commercial bank may be defined as a financial institution that accept
chequable deposits of money from the public and also used the money with
it for lending most distinctive function of Commercial bank is that is accept
deposit called demand deposit from the public which are chequable that is
withdraw by the means of chequs.Commercial banks usually give short term
loans and advances.

In the capitalist countries like UK and USA Commercial bank are usually
in the private sector, owned by the shareholder. In the socialized country
like RUSIA, they are completely nationalized.

Co-operative banks

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Co-operative bank are group of institution organized under the provision of
the co-operative societies Act of the state. These banks are essentially co-
operative credit society organized by the member of meet their short term
and medium term financial requirement.

The main objective of Co-operative bank is to provide cheap credit to their

member. They are based on the principal of self-reliance and mutual Co-
operation.

Specialized bank

There is Specialize form of banks catering to some special needs with this
unique nature of Activities. There are, thus, foreign exchange banks,
industrial banks, development bank, land development bank etc.

Foreign bank

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Simply exchange banks are meant primarily to finance the tread of the
country. They deal in Foreign exchange business buying and selling of
foreign currencies, discounting accepting and collecting of foreign bills of
exchange. They also do ordinary banking business such as acceptance of
deposits an advance of loans, but in the limited way. In India there are 15
foreign commercial banks basically undertaking such activities only.

Our Mission

"To provide superior, proactive banking services to niche markets globally,

while providing cost-effective, responsive services to others in our role as a
development bank, and in so doing, meet the requirements of our
stakeholders".

Vision

"To become the bank of choice for corporate, medium businesses and up
market retail customers and to provide cost effective developmental
banking for small business, mass market and rural markets"

CHAPTER-2

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 DEPOSITS

 SAVING DEPOSITE
 CURRANT
 RECURING
 TAX-SAVING
 NRI DEPOSIT
 FLOTING RATE DEPOSIT

Deposits

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 • SAVING BANK DEPOSIT

• CURRANT DEPOSIT

• TAX SAVING DEPOSIT

• STAR FLEXI--RECURRING DEPOSIT SCHEME

• NRI DEPOSIT

• FLOTING RATE DEPOSIT

SAVING BANK (STAR SURAKSHA SB ACCOUNT)

BENEFITS ONLY TO NEW CUSTOMERS (from 7.9.09)

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• Name of Scheme :- STAR SURAKSHA SB ACCOUNT

• Scheme available at branch :- All branches

• Eligible :- Individuals - Single Accounts, Joint Accounts, except

Minors, NRIs

• Initial and Min Deposit :- Rs.500/-

• Interest Rate :- 3.5% p.a

• Charges of non-maintaining minimum balance:- Rs.20/- per month

maintaining min Balance

CURRANT DEPOSIT (STAR BENEFIT CD ACCOUNTS)

BENEFITS ONLY TO NEW CUSTOMERS (7.9.09)

• Scheme available at branch :- In all Branches

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 • Eligible

(i) Individual - Single Accounts

(ii) Two or more individuals - Joint Accounts
(iii) Sole Proprietary Concerns
(iv) Partnership Firms
(v) Illiterate Persons
(vi) Blind Persons
(vii) Minors
(viii) Limited Companies
(ix) Associations, Clubs, Societies, etc.
(x) Trusts
(xi) Joint Hindu families (accounts of non-trading nature only)
(xii) Municipalities
(xiii) Government and Quasi-Government Bodies
(xiv) Panchayats
(xv)Religious Institutions
(xvi)Educational Institutions (including Universities)
(xvii)Charitable Institutions

• Min Initial Deposits :- Rs.5000/- AVERAGE QUARTERLY

BALANCE

STAR FLEXI--RECURRING DEPOSIT SCHEME

SALIENT FEATURES

• Availability of the Scheme :- At all our Domestic CBS and CIBEX

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Branches

• Eligibility :- Individuals & Joint Accounts (Including Minors)

• Nomination Facility :- Available

• Minimum amount of Monthly Installments :- Rs.1000/- Minimum

• Maximum amount of Monthly Installments :- Rs.10, 000 /- will be the

• Flexi Installment: - Any amount in multiples of Rs.1, 000/-. (Only one

core & one flexi installment per month). Maximum flexi installment can be 10
times the core installment.

• Period: - Minimum 12 months. Maximum 10 years. (In multiples of 3

months only)

• Interest Rate:- 7.25% p.a

• Maturity Value :- Will be calculated by the System, depending on the

amount of flexi installments; no fixed Maturity Value

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• Loan, OD and Advances :- Permitted as per existing rules

• Tax treatment: - No TDS (R/D Accounts are exempted from TDS as

per present rules.)

STAR SUNIDHI TAX-SAVING DEPOSIT SCHEME

A Scheme for long term savings investments, with Income Tax

Benefits

• Eligible :- Individuals & HUFs having PAN Numbers

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• Minimum Deposit :- Rs.10, 000/-

• Maximum Deposit :- Rs.1, 00,000 /- p. a

• Type of Deposit :- FDR/MIC/QIC/DBD

• Tenure :- Minimum-5 years

Maximum-Up to & including 10 years

• Rate of interest :- As applicable to our normal domestic term

deposits

• Premature withdrawal: - Not permitted up to 5 years.

• Applicability :- All branches in India

• Nomination Facility :- Available

• Advance Facility:- Not available for a period of 5 years from The

Date of Deposit

• Other Benefits:- Tax Exemption u/s 80c of the Income Tax Act

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 NRI Deposit Scheme

Non Resident Indians (NRIs) have a choice of two schemes for

depositing their savings with Bank of India.

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These are

• Foreign Currency Non Resident (FCNR) accounts

• Non-Resident External (NRE) accounts, and,

The brief comparative features of the two schemes are :

• Who can open accounts?

(FCNR) NRIs
(NRE) NRIs
• Joint accounts of two or more NRIs
(FCNR) Permitted
(NRE) Permitted
• Joint account with Residents

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 (FCNR) Not Permitted
(NRE) Not Permitted
• Nomination facility
(FCNR) Available
(NRE) Available
• Currency of account

(FCNR) USD, GBP, EUR, JPY, AUD, CAD

(NRE) Indian Rupees

• Reparability
(FCNR) Principal and interest repairable
(NRE) Principal and interest repairab

• Type of account
(FCNR) Term deposits
(NRE) SB, Current & Term deposit

• Period
(FCNR) 12 months to 5 years
(NRE) 12 months to 7 years

• Minimum amount

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 (FCNR)
USD 1,500
GBP 1,000
EUR 1,500
JPY 50,000
AUD 1,000
CAD 1,000
E

• Taxation (Indian taxes) :- Exempt from income and wealth tax

• Liquidity :- Easy pre-mature encashment facility

DOCUMENT

• COPY OF PASSPORT.

• PHOTOGRAPHS OF ACCOUNT HOLDER/S.

• SIGNATURES TO BE VERIFIED BY INDIAN EMBASSY/

KNOWN BANKERS.

• FULL PARTICULARS AS PROVIDED IN THE APPLICATION

FORM NOMINATION.

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 • REMITTANCE SHOULD BE IN FOREIGN CURRENCY.

• (PLEASE NOTE TO GIVE OVERSEAS AND LOCAL

ADDRESSES, CONTACT PHONE/FAX NUMBERS, E.MAIL
ADDRESS ETC)

SCHEM BOI FLOATING RATE DEPOSITE

Features

• To optimizes returns on high value deposits by permitting the

depositor to have the benefit of market-related interest rates

MINIMUM AMOUNT OF DEPOSIT

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 • Rs.1 Corer hereafter in multiples of Rs.10,000/-

PERIOD OF DEPOSIT

• One Year (Fixed)

INTEREST RATE ON DEPOSIT

• 0.25% more than the yield rate on 91 days Treasury Bill

RE-PRICING DATES

• Interest will be re-set effective first day of every calendar quarter

INTEREST ACCRUAL

• At quarterly rests

CHAPTER-3

BANK OF INDIA LOANS

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 PERSONAL LOAN
 EDUCATION LOAN
 HOME LOAN
 PENSIONER LOAN
 CAR LOAN

LOANS FROM BANK OF INDIA

PERSONAL LOAN

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 • Product :- BOI Star Personal Loan Scheme

• Eligibility :- Salaried employees, Professionals and individuals with

high net worth, regular pensioners or family pensioners drawing regular
monthly pension through Branch, Staff members, retired employees
(other than dismissed/compulsorily retired) of our Bank.

• Types of Advance:- Demand/Term Loan/Overdraft (reducible as per

repayment schedule) Overdraft limit (not reducible as per repayment
schedule) maximum up to Rs.1 lack to confirmed permanent employees
of Central/State Govt. /Reputed Corporate and PSU's.

• Purpose

Clean/Unsecured loans

• Marriage expenses of self, son,

daughter or a dependent near relative

• Medical Expenses incurred/to be incurred for self, spouse, children,

dependent near relative.

• for education of self/ pause children/ near dependent relatives.

• Any other personal expenses of bonafide nature as approved by the

Bank.

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Secured loans

• Repayment of existing housing loans from other banks/Financial

Institutions, etc.

• Education of self, spouse, children, near dependent relatives.

• Purchase of consumer durables, computers, professional equipments etc

• Max. Loan :- Rs.10.00 lacks

• Min. Size of loan :- Rs.2.00 lacks

• Eligible Amount

10 times of net monthly emoluments in case of salaried employees

OR
50% of gross annual income as per last Income Tax Return for
Professionals/Individuals of high net worth

20 times of Gross
monthly emoluments in case of salaried
employees
OR
100% of gross average annual income as

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per last three Income Tax Returns for
Professionals/
Individuals of high
net worth

• Rate of Interest :- 12.25% p.a

• Repayment: - 36 Equated monthly installments. One month after

first disbursement. Exceptional cases up to 60 months

Maximum 60 Equated monthly installments. One month after first

disbursement from loan account.

• Security: - Equitable/Legal Mortgage of commercial or residential

properties
Hypothecation charge on assets acquired.

Collateral security in the form of pledge of gold/gold ornaments,

NSC/Indira Vikas Patra, Bonds, Assignment of LIC policies, Relief
Bonds etc

• Processing/Handling charges :- One time @ 1.10% of loan amount

No processing charges for Senior Citizens (60 years & above)

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 STAR EDUCATION LOAN

• OBJECTIVE & PURPOSE:- The Star Educational Loan

Scheme aims at providing financial support from the bank to deserving/
meritorious students for pursuing higher education in India and abroad.
The main emphasis is that every meritorious student is provided with an
opportunity to pursue education with the financial support on affordable
terms and conditions.

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 • ELIGIBILITY CRITERIA:-

1. should be an Indian National

2. Secured admission to professional/technical courses in India or

Abroad through Entrance Test/Merit based selection process

3. Good academic career

4. The student should not have outstanding education loan from any
other Institution

5. Father/Mother should be co-borrower.

6. Branch nearest to the permanent residence of student will consider the

loan.

• ELIGIBLE COURSE:-
Studies in India (Indicative list)
1. Graduation courses: BA, B.Com. B.Sc

2. Post Graduation courses: Masters & PhD

3. Professional courses: Engineering, Medical, Agriculture, Veterinary,

Law, Dental, Management, Computer, etc

4. Computer certificate courses of reputed institutes accredited to

Department of Electronics or institutes affiliated to university.

5. Courses like ICWA, CA, CFA, etc

6. Evening courses of approved institutes

7. other courses leading to diploma/degree, etc. conducted by

colleges/universities approved by UGC/Govt./AICTE/AIBMS/ ICMR,

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 etc.

8. Courses offered by National Institutes and other reputed private

institutions with prior approval of Head Office.

9. Courses offered in India by reputed foreign universities with prior

approval of Head Office.

• Studies abroad:-

Graduation: For job oriented professional/technical courses offered by

reputed universities.

• Post Graduation: MCA, MBA, MS, etc.

• Courses conducted by CIMA - London, CPA in USA, et

• EXPENSES CONSIDERED FOR LOAN:-

a) Fee payable to college/school/hostel

b) Examination/Library/Laboratory fee

c) Purchase of books/equipments/instruments/uniforms.

d) Caution deposit/building fund/refundable deposit supported by

Institution bills/receipts.

e) Travel expenses/passage money for studies abroad.

f) Purchase of computers - essential for completion of the course.

g) Insurance cover for the student

h) Any other expense required to complete the course - like study tours,
project work, thesis, etc.

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 • QUANTUM OF FINANCE:-
Need based finance subject to repaying capacity of the parents/students with
margin and the following ceilings:

a) • Studies in India - Maximum Rs.10.00 lacks

b) • Studies abroad - Maximum Rs.20.00 lacks

• MARGIN:-
Upto4 lacks :- Nil
Above Rs.4 lacks Studies in India: - 5%
Studies abroad: - 15%

Scholarship could be included in margin:- Margin to be brought in on

year to year basis as and when disbursements are made

• SECURITY:-

Up to Rs. 4 lacks: - No security

Note: The security can be in the form of land/building/Govt.

Securities/Public Sector Bonds/NSC/KVP/LIP/ Banks Term Deposit etc. n
the name of Student/Parent/Guardian/Guarantor with suitable margin.

• RATE OF INTEREST: - Up to Rs.4.00 lack – 2.50% Min. 9.50%

p.a.

Above Rs.4.00 lack up to Rs.7.50 lack – 2.00% Min. 10.00% p.a.

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Above Rs.7.50 lack - 1.25%, Min. 10.75% p.a.

• REPAYMENT

Repayment holiday/Moratorium

Course period + 1 year or 6 months after getting job, whichever is earlier.

The loan is to be repaid in 5-7 years after commencement of repayment

• BANK CHARGES
Processing/upfront charges

For Studies in India- NIL

For Studies Abroad – Rs.1000 for issuance of sanction letter for

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Abstention of VISA
Amount refundable on availing loan

STAR HOME LOANS

• Provides loans to purchase a Plot for construction of a House, to

purchase/construct house/flat, as well as for renovation/
repair/alteration/addition to house/flat, furnishing of house.

• Maximum loan amount is Rs.300 lack and repayment ranges up to 20

years, with reasonable margin and nominal processing charges. No
commitment /administrative charges.

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• The loan is available at very competitive rates of interest, currently
available in the industry

• Option for different EMI amounts for different periods during tenure of
loan to suit customer’s repayment capacity.

• Prepayment of Loan permitted

• Free Personal Accident Insurance cover

• Life Insurance Cover to borrowers for Loan Protection (optional)

STAR HOME LOANS

• Eligibility: - Salaried employees, Professionals like Doctors,

Lawyers, Engineers, Chartered Accountants, and Self-employed persons.
Special cases from Group of individuals, NRIs

• Purpose

• To purchase/construct house/flat

• To renovate/extend/repair existing house/flat.

• To purchase a plot of land for construction of house.

• To acquire household articles along with the house/flat-for furnishing the

house/flat.

• Quantum of Loan:- For construction/purchase of a house/flat-

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 Rs.300 lacks
Repairs/renovation/extension/addition to house/flat - Rs.20 lacks
Purchase of a plot - Rs.30 lacks
Purchase/acquire household articles for furnishing the house/flat - Rs.1.00
(15% lacks
Of Home Loan amount)

• Minimum size of Housing Loan:- At Metro and Urban Centers:-Rs.

One Lacks

• At Rural and Semi Urban Centers:- No minimum size of loan.

Individuals in respect of loans availed by borrowers from rural areas from

the Rural Branches.

• Margin:- ForLoan up to Rs.10 Lacks – 15%

For Loan over Rs.10 Lacks – 20%

• Repayment: - Highly flexible - maximum 20 yrs.

• Fees / Charges :- No administrative fees

No commitment charge

5yrs to 10yrs:- 8.75%

10 yrs -15 yrs:- 9.00%

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15 yrs -20 yrs:- 9.25%

Security:- Equitable Mortgage (1st charge) on land/flat/house.

Third Party guarantee (if mortgage could not be created at the time of
disbursement).

STAR PENSIONER LOAN

• Eligibility:- Regular pensioners or family pensioners

drawing regular monthly pension
through the branch

Retired employees (other than dismissed/compulsorily retired)

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 • Type of Advance:- Demand Loan/Term Loan/Overdraft
(reducible as per repayment schedule) Overdraft (3 months Pension Max.
Rs.15000/-)

• Quantum of Advance:-

Unsecured/Clean:-
10 times of monthly pension (maximum loan amount Rs.1 LAC)

10 times of monthly Pension (Max. loan amount

Rs.50000/-)

• Secured:- 20 times of monthly pension (maximum loan amount Rs.1

lac)
For pensioners over 65 years – maximum loan amount Rs.50000/-

20 times of monthly pension (Max. loan amount

Rs.50000/-)

The net take home pension after deduction of loan installment should be at
least 40% of the pension amount.

• Repayment:-

1. Max.36 EMIs one month after first disbursement.

2. 60 EMIs in exceptional cases

3. Max. 60 EMIs one month after 1st disbursement.

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Rate O Interest: - 11.50 % p.a

For Senior Citizens: - 10.75 % p.a.

CAR LOAN

Introduction:-
Bank of India offers a vehicle loan scheme as Star Auto fin. The loan
amount been sanctioned under the scheme depends upon the cost of vehicle
and the income of borrower. Bank offers an attractive rate of interest and
has also set easy repayment plan.

Highlights:-

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• Loan Type :-
New Car Term Loan
Used Car Term Loan

• Ex-Showroom/On Road :-
New Car on Road
Used Car on Road

• Loan Amount :-
New Car Min. 50000 Max. 90000
Used Car Min. 50000 Max. 85000

• Tenure :-
New Car Min - 12 Yrs
Used Car Min - 12 Yrs

• Interest Rate :-
New Car 10.25 %
Used Car 11.25 %

• Time to Process Loan :-

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 New Car 7 days
Used Car 7 days

BANK OF INDIA DEBIT CARD

• Debit Cards :- BOI Global debit cum ATM card is presently

available to accountholders in Networked branches only

• Eligibility: - Satisfactory running SB, Current, Overdraft Accounts

operated upon singly (In Joint. Accounts – Any one to operate)

• Annual fees :- NIL

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• Cash withdrawal at BOI ATM:- NIL

• Balance Enquiry and Cash withdrawal at other Bank’s ATM in

India:- NIL

• Security :-

a) Card & PIN should be kept separately.

b) Card should be kept v safe otherwise it may be misused at POS
terminal even without PIN.
c) Signature should be done on signature penal immediately on its
receipt.
d) Loss of card should be reported immediately.
e) Card should be first used at ATM thereafter at any POS terminal.
f) PIN should be changed and should be kept secretly, so that it may not
be known to any person who may misuse your card. At POS it should be
used in your presence.
g) PIN Mailer will be directly sent to the Applicant & Card will be given
at the branch after proper identification.

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 CHAPTER-4

BANK OF INDIA CARDS

 DEBIT CARD
 CREDIT CARD:-
1. INDIA CARD

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 2. TAJ PREMIUM CARD
3. LAGHG UDYOGAMI CARD

BANK OF INDIA CREDIT CARD

Bank of India India Card

Card Highlights
• Card Class :- Standard

• Card Type:- Classic

• Issuer:- Bank of India

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 • Offered Type:- Master Card

Main Features :-
In India and Nepal

• Photo cards

• Cash advance facility

• Flexible credit limit for add-on cards

• Reward program on Card usage

• Free accident insurance policy cover

• Other Insurance benefits

• Corporate Cards

Balance Transfers :-
Intro Interest Rate
0% per month
Introductory Period

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0 month
Interest Rate
75% per month Min.: Rs 5000 per month (Cardholder can ask for a
minimum transfer of Rs
5, 000/- and a maximum of up to 75% of his spending limit from his
existing Card account with any other bank.}

General Features

• Photo Option:- No

• Add On Card:- Yes

• Internet Web Based Access:- Yes

• Coverage:- International

• Concierge Service:- No

• Invitation to Special Events:- No

• Road Assistance:- No

• Forex & Travel Cheque Services:- No

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 • Access to 24-Hour Customer Care Centre:- Yes

• Personal Loan Facility:- No

Insurance:-
Air Accident:- 4, 00,000/-
Other Accident:- 2, 00,000/-
Hospitalization Benefits:- No

Eligibility:-
• Salaried:- Annual Income:- Rs 75000
• Interest Rate:- 12.35%

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 BANK OF INDIA TAJ PREMIUM CARD

Card Highlights

• Card Class:- Gold

• Card Type:- Premium

• Issuer:- Bank of India

• Offered Type:- MasterCard

Main Features

• Photo Card

• Flexible credit limit for add-on cards

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• Easy pay scheme

• Reward program on Card usage

• Free accident insurance policy cover

• Corporate Cards

General Features

• Photo Option:- Yes

• Add On Card:- Yes

• Internet Web Based Access:- Yes

• Coverage:- International

• Concierge Service:- No

• Road Assistance:- No

• Forex & Travel Cheque Services:- No

• Access to 24-Hour Customer Care Centre:- Yes

• Personal Loan Facility:- No

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 • Service Tax:- 12.36%

Insurance:-

• Air Accident:- Up to Rs.8, 00,000/-

• Other Accident:- Rs.4, 00,000/-

• Hospitalization Benefits:- No

• Salaried:- Annual Income Rs 150000

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 BOI Laghu Udyami Credit Card (LUCC)

Eligibility:- All existing customers under SSI sector who are having
satisfactory dealings for last 3 years and enjoying loan/operation limit up to
Rs.2 lackhs

Purpose:- To meet the credit requirements of Small Scale Industries and

Tiny Sector

Assessment of credit:- For assessing working capital requirement, 20% of

anticipated turnover will be taken into consideration, as Nayak Committee
recommendations.

Margin: - 25%

Validity: - Limit sanctioned under LUCC will be valid for 3 years subject

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to satisfactory conduct of account.

CHAPTER-5

ONLINE SERVICES OF BANK OF INDIA

 INERNET BANKING SERVICE

 E-PAY
 E-REMIT
 SHARE (E) TREAD
 E-PAY SERVICE TAX
 ONLINE PAYMENT
 BOOKING AIRLINES TICKET
 BOOKING RAILWAY TICKET
 E-PAY DIRECT TAX

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  ONLINE UTILITY PAYMENT
 ONLINE APPLICATION OF EDUCATION LOAN

Online Services of Bank Of India

Star Connect Internet Banking Services

Enjoy the convenience of Banking from comforts of your Home and Office
with a mouse click.

1. Star Connect Retail ( for Core Banking Branches)

2. Star Connect Corporate ( for Core Banking Branches)

BOI STAR E-Pay

Single point for all your utility payments. Make utility payments over a
mouse click.

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 1. No more late payments.

2. No more queues.

3. No more hassles of depositing cheques

Star E-Remit Service

An effective way to transfer money from any bank account in the United
States to anyone in India!

Star Share(E) Trade

A fast, easy, transparent and hassle-free way to trade in shares. Invest in

shares traded on the Stock Exchanges without visiting/ calling your share-
broker; track settlement cycles, write cheques/delivery instructions for your
purchases/sales.

E-Payment of Central Excise & Service Tax

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Tax Payment made Easy. Pay your Central Excise and Service Tax online
from the comforts of your office or home, avoiding queues and last minute
rushes.

Online E-Payment

A safe, secure and convenient mode of license fee payment to Directorate

General of Foreign Trade, Ministry of Commerce, Government of India,
through the Internet without visiting the Bank.

Online Booking of Indian Airlines Ticket

Travel Ticket booking made easy. Select your flight, provide necessary
details and pay through Bank of India Internet Banking.

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 Online Booking of Indian Railway Ticket

Railway Ticket booking made easy. Select your train, provide necessary
details and pay through Bank of India Internet Banking

E-Payment Of Direct Tax

Pay your Direct Tax online from the comforts of your office or home,
avoiding queues and last minute rushes.

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 CHAPTER-6

TECHNOLOGY, PRODUCT& SERVICES

 INFORMATION TECHNOLOGY
 BRANCH AUTOMATION
 ATM
 SOLOR POWER SYSTEM
 FINACIAL INCLUTION
 TELLER CASH DISPENSERS
 INTER BANK TRANSFER
 CASH MANAGEMENT
 ECS (DEBIT&CREDIT)

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 Technology Product & Services

Information Technology
Bank of India has been pioneer in launching key initiatives in areas of
Products, Distribution, Technology, International Operations and Risk
Management. Our Bank aims at strengthening customer relations,
diversifying delivery channels, increasing international capabilities and
services, and strengthening revenue streams from diversified sources. Our
Bank has redefined banking services with hi-tech services. The theme of
"Relationships beyond Banking" has helped in creating & cementing a niche
in the minds of our clientele.

• Branch Automation
Bank completes implementation of 100% Core Banking Solution in all its
3023 branches.

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 • Automated Teller Machines (ATMs)

Bank is having its own 487 ATMs (both on-site & off-site). The Bank is
member of Cashtree and BANCS network. The Bank is the Settlement
and Nodal Bank for Cashtree ATM network having 13 member Banks
and BANCS network having 14 member banks. The Bank has also
entered into bilateral agreement with State bank of India and its
associates. Our Bank has joined National Financial Switch (NFS) which
enables our Customers to access more than 35,000 ATMs across the
country.

ATM Locator:-

• Solar Power Systems

Solar Power Systems implemented in 147 Rural / Semi urban branches
where there is acute shortage of Power or high load-shedding periods.
We plan to extend in another 100 branches / administrative offices
during the year 2009.

• Financial Inclusion

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IT enabled FINANCIAL INCLUSION SOLUTION has been
successfully implemented in different states of India, viz. Gadab (rural)
branch of Raigad Thane Zone, Puttur in Hyderabad Zone, districts of
Lucknow in U.P and Budhni in Sehore District, Bhopal in M.P..
Expansion of the solution in these centers is in full-swing.

• Teller Cash Dispensers

Installation of Teller Cash Dispensers is in progress at identified
branches. It will reduce wait-time, enhance the productivity of Tellers
and also help in accurate dispensing of Cash.

• Interbank Fund Transfer

Online Interbank Fund Transfer made easy and convenient. Now, you
can transfer funds ONLINE across banks, through our Star Connect
Internet Banking Services, using RTGS/ NEFT facility, WITHOUT
ANY CHARGES.

• Online Application for Education loan

On Line facility available for submission of Education Loan
application.

• Online Utility Payments

Online facility for payment of Utility bills and other payments viz.

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MTNL, Reliance Infocomm, BSNL (select circles), Tata Indicom,
Vodafone, Idea, Airtel, MSEB, Reliance Energy, Mahanagar Gas, Tata
Sky, BSES Rajdhani, BSES Yamuna, NDPL Delhi, VSNL, LIC etc.

• STAR CASH MANAGEMENT

A product specifically for corporate customers. It offers fast-track
cheque collections, speedier release of funds and profitable funds
management at a reasonable cost.

• ECS (Debit & Credit)

BOI offers its customers a faster and easier method of effecting
payments by direct debit to the customer’s account in case of utility
payments, credit card bills etc. ECS is also a preferred method of credit
in respect of dividend warrants, interest warrants, refund orders, salary
pensions etc.

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 CHAPTER-7

CONCLUTION

CONCLUSION

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 Bank of India is one of the famous banks in India. It has various
objectives and also provides various types of services. It also provides
various types of deposit schemes to customer and also various types of
loans to customers and also other facilities. This Banks are going global
and providing advanced services to their customer such as ATM and
Phone Banking.

CHAPTER 8

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 QUESTIONNAIRE

QUESTIONNAIRE

• What is meaning of bank?

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• What is history of bank?

• What are various types of deposits?

• What are different types of loans?

• What are different types of cards?

• What are online - services provided your bank?

• What are other services provided of customers?

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