Chapter 1

1. Which of these is an output to a single organization's transformation

process?

a.
b.
c.
d.

Materials
Intangible needs
Fulfilled needs
Information

2. Which of these statements about the transformation process is best?

a.
b.
c.
d.

Operations are highly dependent on the quality of inputs.

Inputs to operations usually come from only one place and take one form.
The availability of inputs usually has little impact on the operations function.
Operations activities are usually independent of other business activities such as engineering
and marketing.

3. Which of these is NOT a flow that moves up and down the supply chain?
a.
b.
c.
d.

Monetary
Procedural
Information
Physical

4. Which area of the SCOR model includes the activities that are necessary to
handle warranty repairs and exchanges or shipments in excess of what is
needed at a retail location?

a.
b.
c.
d.

Planning
Source
Return
Delivery

5. The use of information technology to automate business transactions is

known as:

a.
b.
c.
d.

Management information systems

Computer integrated manufacturing
E-commerce
POS

6. Your text indicates that this is perhaps the most difficult of all the activities
that operations and supply chain personnel perform.

a.
b.
c.
d.

Electronic commerce
Globalizing
Sourcing
Relationship management

7. Which of these operations and supply chain management career paths

works closely with manufacturing, marketing, and purchasing to create
timely, cost-effective import/export supply chains?

a.
b.
c.
d.

Sourcing manager

8.

Which of these is NOT a key element of the operations function?

a.
b.
c.
d.

Systems

International logistics manager

Analyst
Logistics and Material Planner

Regulations
Technology
People

9. Which of these statements about the operations function is false?

a. Operations and supply chain management is only related to tangible products.
b. Inputs to the operations function can come from many different places.
c. Bottlenecks can lead to reduction in sales revenues and devalued materials or supplies.
d. Meeting requirements is a producers view of quality.
10. Which statement regarding typical supply chain flows is best?
a. The flow of goods is downstream but information is held by all companies.
b. The flow of goods is downstream and the flow of information is upstream.
c. The flow of goods and information goes both ways.
d. The flow of goods is upstream and the flow of information is downstream.
11. A premium electric device relies on a special magnetic alloy that is mined in
only a few areas around the world. The person responsible for managing
relationships with those mining companies and ensuring an uninterrupted
supply of this material is most likely the firm's:

a.
b.
c.
d.

International logistics manager.

Commodity manager.
Production manager.
Suppily

12. Which of these professional organizations has the broadest scope in the
operations and supply chain management discipline?

a.
b.
c.
d.

APICS
CSCMP
ISM
ASQ

13. Which of the following is not the function of Supply Chain Management?

a.
b.
c.
d.

To meet the new challenges from e-commerce

To meet the challenge of globalization and longer supply chains
To make outsourcing more efficient
To produce best Quality product.

14. The factor which move the goods from one production point to the other are a part of ____________
a. Production
b. Process
c. Capacity
d. Logistics
15. Which of the following term suggest fitness of the product?
a. Supply Chain
b. Logistics
c. Process
d. Quality
16. TQM is
a. Total Quantity Management
b. Total Quantity Marketing
c. Total Quality Marketing
d. Total Quality Management
17. TQM focuses ona. Recycling of defective products
b. Separation of defective products from superior one.
c. Preventing errors.
d. Examination of quality before packaging.
18. Which of the following is not the prime objective of TQM?
a. Meeting the customers requirements
b. Inspection of product at its last stage of production.
c. Continuous improvement of quality
d. Developing the relationship of openness and trust among the employees at all levels
in the organization

19. Which of the following is not the basics of Lean for Manufacturing
a. On-Demand (PULL)
b. Defect-Free (Zero Defects)
c. Bulky Productions
d. One-By-One at the Lowest Cost

20. MUDA means

a. Quality
b. Waste
c. Defects
d. Operation

21. How many types of wastes are there including Lean Manufacturings workforce
wastea. 6
b. 7
c. 8
d. 9

22. Which of the following is not a part of seven wastes of Toyota production system?
a. Overproduction
b. Inventory
c. Over-processing
d. Workforce

23. Which of the following waste means Do people and equipment move between tasks
efficiently
a. Transportation
b. Motion
c. Workforce
d. Overproduction

24. Which of the following waste means How much lag time is there between production
steps?
a. Overproduction
b. Waiting
c. Over-processing
d. Motion
25. For reducing Bottlenecking effect which of the following technique is used

a.
b.
c.
d.

Kaizen
Kanban
Zero Defects
SMED

26. SMED is
a. Single Minute Exchange of Die
b. Single Mirror Exploring Disc
c. Stream Mapping of Exploring Disc
d. Single Major Exchange of Die
27. Lean Manufacturing relies on this fundamental philosophy of continuous improvement,
known as
a. Kaizen
b. Value Stream Map
c. Root Cause Analysis
d. Kanban
28. JIT is based on which of the following model
a. Push
b. Pull
c. Motion
d. Capacity
29. Which of the following is not the part of 5S Philosophy
a. Sort
b. Stabilize
c. Shine
d. Super

30. Operations and Supply Chain Management is related to

a. Only Tangible Products
b. Only Service Products
c. Both Tangible and Service Products
d. None.