Manish Hareshkumar Jhurani, PGDBA, Licentiate, Six Sigma Green Belt

Email: - mjhurani@gmail.com
m_jhurani@yahoo.com
Phone: - +91 922 723 5092 ( Mobile )
+91 79 6521 2900 ( Land Line )
Address:7/E, Everest Tower,
Nr. Ankur Bus Stand,
Naranpura, Ahmedabad 380013
Gujarat, India
Objective
Seeking a People Manager position in a cross-cultural setting that is an
amalgamation of Training, Operations and Service Delivery aspects
Education
PGDBA - Marketing, (Symbiosis Centre for Distance Learning, Pune, India)
LICENTIATE from Insurance Institute of India, India
Diploma in Digital Electronics: Mumbai University, India
Professional Certifications/Training
HDFC SL Certified Master Instructor Trainer on Soft Skills, Presentations, Delivery
of Training
HDFC SL Instructor Skill Set certified (ISS), CPBA ( DISC Analysis )
Citibank certified trainer in Cross-cultural Competence; Customer Relations
Management; Language and Accent, Accent neutralization, Customer Service and
Relationship, Telephone etiquettes and telesales, listening and interaction skills,
Slang and idioms
Delivering Customer Service: The CITIGROUP Way
SBI LIFE certified Master Trainer (Presentation Skills, Customer Service, Financial
Planning, Coaching Skills)
SBI LIFE Management Development Program Certified Trainer
Lean Six Sigma Green Belt Certification by TUV SUD South Asia
Areas of Expertise
Training Management:1. Conceptualizing & developing training & development initiatives for improved
productivity, building capability and quality enhancement.
2. Utilizing the learning matrix system & online assessment application for training
purposes.
3. Undertaking validation & development of courses and training material as well as
involved in training evaluation and assessing effectiveness.
4. Identifying training needs across levels through mapping of skills required for
different roles and analysis of the existing level of competencies.
5. Conducting training, knowledge tests and training to bridge the process gaps and
updating of new requirements, identifying the learning gaps and plan training to
address same.

Career Profile
Learning & Development Consultant Training Partnerz Behavioral & Soft Skills
Ahmedabad, India
July 2013 to Present
Learning & Development Consultant at various organizations in India
Role:
*
Drawing up a training plan by coordinating in TNI Activities for the organization
*
Producing materials needed for training
*
Working with learning and development personnel to develop suitable content for the
courses
*
Carrying out skill gap analysis and collaborating with subject matter experts to develop
customized training programs
*
Evaluating training needs and conducting training sessions to keep skill-level of the
teams up-to-date with global standards and meet performance standards
*
Collating learning requirements to confirm and prepare training schedules
*
Conceptualizing learning & development roadmap for all operational positions in the
organization.

Resume:

Trained in BFSI, Electronics, Power, Healthcare, Hospitality, Oil & Gas, Steel, Manufacturing,
ITES, BPO, KPO, RPO, Real Estate, Dairy Product, Retail, IT Industries
Corporates Include : Tata Teleservices, HDFC Bank, Yes Bank, Axis Bank, Essar Power, Essar
Steel, Essar Oil, L&T Construction, Hitachi Hi-Rel Ltd, Dr. Reddy's, Reliance Group, Sony India,
SBI Life, Max newyork Life, Future Generali, Sai Info system, Gujarat State Electric City
Board, Bajaj Finserv, Cyberoam, Adidas and many more.
Conducted Trainings - Employee Development Programs & Managerial Effectiveness
Programs.
1. Business Communication
2. Presentation Skills
3. Personal Effectiveness
4. Time Management
5. Selling Skills
6. Grooming & Etiquette
7. Email Etiquette
8. Effective Team Management
9. Change Management
10. Interpersonal Skills
11. Leadership

12. Out of the Box & Lateral Thinking

13. DISC Analysis
14. Transactional Analysis
15. Negotiation Skills
16. Communication Skills
17. Networking Skills
18. Outbound Training
19. One Minute Manager
20. Emotional Intelligence
21. Team Building
22. Coaching Skills

Learning & Development Manager Sai Infosystem India Ltd., Ahmedabad, India
Feb 2012 to July 2013 ( Company Closed Down due to Financial Scam )

At Sai Infosystem India Ltd, I lead the Learning & Development Department for PAN India
Locations. . I was responsible for 1400 + Employees for the following functions in Learning &
Development. I used to manage both Technical & Non-Technical Trainings. The training
department used to cater to IT, Data Center, Telecom, Disaster Management departments.

 Training and Development Strategy

Annual Budgets Forecasting and Cost Control
Curriculum Design & Development
Vendor Identification, Selection and Management
Facilitation, Governance, and Program Management
Leadership & Management Development
Skill Matrix, Competency Mapping, Gap Analysis
e-learning and Virtual Learning
Performance Management System
Reward and Recognition Framework
Achievements at Sai Infosystem India Ltd.
1. Moved the Training Man Days from 6 per month to 12 per month for each trainer.
2. The efficacy of trainings were rated as 4.5 out of 5 for the training department by
external Agency.
3. The organizational development activities were appreciated by the Senior
Management.

Area Training Manager SBI Life Insurance Co. Ltd., Ahmedabad, India
Dec 2007 to Jan - 2012
At SBI Life Insurance Company Ltd, I take care of the Training Department for the State of
Gujarat. I along with my team of Training Managers am involved in the following training
Programs. I am responsible in my region for
Training and Development Strategy
Annual Budgets Forecasting and Cost Control
Curriculum Design & Development
Vendor Identification, Selection and Management
Facilitation, Governance, and Program Management
Leadership & Management Development
Team Building and Behavioral Training
Performance Management System
Reward and Recognition Framework

As an Area Training Manager, I was involved in strategizing, planning, executing and

follow up for the training programs which are to be conducted by my team.
As an Area Training Manager, I was involved in Joint Session, Sit Through as well as
Observational sessions for my team.

As an Area Training Manager, I used to do traction and performance reviews for my

team.

As an Area Training Manager have effectively trained more than 200 Employees /
Trainees / Agents per month.

Achievements at SBI Life Insurance Co. Ltd

Instrumental in devising the training processes to achieve standardization & high
efficiency/quality in training management & training operations.
Holds the distinction of identifying the optimum training solutions to meet the
complex & diverse training needs of various stakeholders.

Training Officer -HDFC Standard Life. Ahmedabad, India

February 2007 December 2007

Resume:

At HDFCSL. I was responsible for

1. Overseeing Training & Development operation at branch level for Agency & region
level for Banc assurance.
2. Conducting IC 33 Training for the New Agent Advisors
3. Conducting the Sales and Product Training for the Advisors, SDM, CAM,
4. Responsible for the ULIP and the AML Certifications.
5. Coordinating in developing sales plans & strategies with sales team.
6. Ensure proper knowledge management among sales/operation team implemented by
organization training program.
7. Effectively deployment of standard Operating procedure at various level of
organization.
8. Conducting the Skill building sessions of the new and existing Sales Team in the areas
of
recruitment and development of agent advisors
Achievements:
Multiple Excellence Awards: From Training and Operations
Initiative to enhance skills and mentor agents for enhancement of Business for the
company
Best Presenter at All India Level for Customer Meets
Ranked in Top 3 for Banca assurance Trainers
Member of Head Office initiated programs

Project Manager - JURISCAPE, AHMEDABAD, INDIA

February 2005 - February 2007

1. At Juriscape, I was responsible to lead a team of 35 executives / teams Operations /BPO / ITES/
(Call Center) by using my experience and to excel in that area by continuously
learning &
implementing new ideas.
2. I was responsible to supervise the team on the Sales Campaign in the Operations
Department
and assisting in the development of Team leaders & Asst. Team Leaders.
3. I was also carrying out supervisory responsibility in accordance with the companys
policies and
applicable laws.
4. I was also responsible for interviewing, hiring and monitoring, coaching and
developing
employees; planning, assigning, and directing work, appraising performance;
rewarding and
disciplining employees; addressing complaints and resolving problems.
5. Managing customer service operations for rendering and achieving quality services.
6. Responsible for resolving customer complaints on performance bottlenecks providing
value
added customer services by attending customer queries and issues.
Achievements:
Multiple Excellence Awards: From US Operations for enhancement of Business
Initiative to ramp up processes as per the policies for the organisation
Initiated and implemented cross skill program for Employees in all areas of Business
Had the distinction for ramping up the team from 10 to 35 within 3 months of
operations
Was the key person assigned for US processes EDFED & Law School Loans

Was the bridge between US Clients and Indian Management

Quality & Training Executive E Serve International, MUMBAI India

November 2003- January 2005
Role purpose: Contribute to the initialization, deployment, assessment, analysis,
development, planning, design, and delivery of training initiatives and act as an
indispensable performance consultant to account management, Operations, and within the
Training Team and assigned account(s). Contribute to Service Improvement Plans (SIP)
initiated by Operations. Contribute to Standard Operating Procedures (SOP) and
development projects.
Responsibilities:
1. Leading a Team of Trainers for deployment of Soft Skills Operations Level Agreement
based roles and responsibilities
2. Managing Simulation, Transition, and Live stages of account aligned to, with
reference to Soft Skills Training and its deployment
3. Content development and deployment based on account specific need
4. Liaison with Operations to tailor training content and methodology
5. Lead initiatives to transition from the conventional Instructor-lead to automated/selflearning
model

Team Leader & Trainer Azure International, Ahmedabad, India

May 2001 to November 2003
At AZURE,
1. I was responsible to lead a team of 20 executives / teams - Operations /BPO / ITES/
(Call Center) by using my experience and to excel in that area by continuously
learning & implementing new ideas.
2. Motivating each team member. Monitoring team members' performance.
Implementing corrective actions and training as required.
3. Maintain discipline within team.
4. Preparation and submission of periodic reports, MIS to client. Handle escalated calls.
Ensuring complete satisfaction of the customers / clients.
5. Ownership of the entire process.
6. Identifying and implementing strategies for building team effectiveness by promoting
a spirit of cooperation between team members.
7. Planning targets, monitoring numbers and achievement of overall targets on a daily,
weekly & monthly basis in adherence to the pre-set standards.
8. Creating and sustaining an environment that fosters development opportunities and
motivating the employees for enhancing the existing performance levels.
9. Conceptualizing & developing need based training modules for developing multi
skilled work force for cross utilization within sub processes for optimum efficiency.

5
References
Available on request

Resume:

Manish Hareshkumar Jhurani

Ahmedabad Gujarat, India