ROBERT TEETS

Cincinnati, OH | 614-364-2915 | robtsteets@gmail.com

SALES, ACCOUNT, TERRITORY, & RELATIONSHIP MANAGER

skilled listenerhe understands the needs of the many levels of [business] customersa clear thinkerhas a
visionquickly disables defensive mechanisms and becomes an allyamazing interpersonal
strengthsis well liked, and is able to use that persona to get things accomplished.
AWARD-WINNING, NATIONALLY RANKED B2B SALES MANAGER skilled in initiating relationships with key accounts, expanding
market share, identifying opportunities, managing distributor networks, and generating multimillion-dollar annual sales.
HIGHLY EFFECTIVE RELATIONSHIP BUILDER with a proven track record leveraging network relationships to increase brand
awareness, promote product interest, expand resource availability, and serve as a value-added business reference.
MOTIVATIONAL MANAGER WHO LEADS WITH A PARTICIPATIVE STYLE, actively engages team members, garners buy-in and
support for key initiatives, and drives achievement of desired sales and service results.
ADDITIONAL STRENGTHS INCLUDE:

COMMERCIAL BUSINESS DEVELOPMENT

STRATEGIC MARKET PLANNING
HIGH-PROFILE NEGOTIATIONS
PRODUCT DEVELOPMENT
PROCESS IMPROVEMENT

FIELD SALES PERFORMANCE MANAGEMENT

DISTRIBUTOR RELATIONSHIPS
SALES CYCLE LEADERSHIP
MARKET EXPANSION
CRM TOOLS

EXPERIENCE
PEOPLE TO PEOPLE AMBASSADOR PROGRAM, Spokane, WA
Regional Director / Senior Sales Advisor Midwest / Southeast, United States, 2009-Present
Directed a 13-person field sales team across a 4-state regionOhio, Indiana, Michigan, West Virginia, Kentucky and Tennessee.
Have also served Georgia and South Carolina playing a key role in developing field capabilities and driving business through
lead generation, opportunity qualification, and prospect conversion.
Challenges: (1) Drive sales through a multipronged outreach approach engaging field sales and teachers to promote offerings, (2)
champion deployment of new sales technologies to enhance lead capture and customer service, (3) work closely with key leaders
to develop and implement sales strategies to fuel growth in an increasingly saturated market.
Produced 20% YOY growth within multi-state territory$2M of incremental growth in 2010to reach $15M in revenue,
surpassing all key performance indicators, earning top 5 national rankings, and 33%-38% close rates against a 20% goal.
Provided transformational leadership to the sales organization, capitalizing on opportunities to coach and mentor
individual contributors in an effort to support new product launches, sales campaigns, and business development activities.
Grew and maintained a network of 1,200+ teachers across the territory to serve as institutional ambassadors of the People
to People program, supporting the efforts of 13 area directors in securing access to millions of students.
Planned and led 150+ sales meetings each year, presenting to diverse audiences with as many as 1,000 attendees,
promoting this socially conscious educational travel company and its global ambassador programs.
EUROPEAN TOUCH, Milwaukee, WI
Midwest Business Development Manager, 2007-2009
Recruited to play a vital role in the launch of an outside sales focus for this 22-year-old company and category leader. Joined
forces with 26 key distributors in the Midwest Ohio, Illinois, Michigan - to impart effective sales strategies, offer on-demand
client support, and create cooperative marketing plans to augment efforts. Developed aggressive annual territory and account
action plans outlining emerging opportunities to increase awareness, penetration, and conversion.
Challenges: (1) Restore strained distributor relationships caused by quality issues, (2) identify and capture new business through
cultivation of a vast distributor network, (3) steer the development of first-time loyalty and strategic pricing programs.
Developed a $5.1M, 6-state region generating 25% of total company revenues, more than doubling desired 5% increase.
Assembled team to develop a distributor loyalty program and strategic pricing structure to reward top producers.
Evaluated a vast distributor network, selected and focused on producers, and worked with each to develop sales and
marketing plans, co-op arrangements, and aggressive market penetration approaches.

ROBERT TEETS, PAGE 2

Cincinnati, OH | 614-364-2915 | robtsteets@gmail.com

SALES, ACCOUNT, TERRITORY, & RELATIONSHIP MANAGER

CALIFORNIA TAN, INC., Los Angeles, CA
Regional Sales Manager Great Lakes Division, 2000-2007
Reported directly to the CEOof this leading manufacturer of skincare lotions and indoor tanning equipment with sales of $45M
annuallywhile managing market expansion throughout a 6-state Midwest region, driving annual revenues of $11M+.
Supervised a team of up to 5, including a training group charged with performing onsite visits to educate retailers of product line
benefits. Built strong B2B relationshipswith distributors and retailersto fuel account development.
Challenges: (1) Increase market share through strategic expansion of distributor network, (2) bolster account penetration
through direct-to-retailer education, (3) lead newly developed team of trainers to foster pro-California Tan distributors.
Secured 373%, 112%, and 57% increases over LY for each of 3 distributors, leading to recognition as the highest indexing
Sales Manager versus quota for FY 2005 / 2006. Named Salesperson of the Year, ending FY 2003 / 2004 at 130% of quota.
Generated a 19.7% increase in sales volume over LY, ranking 1 st in company in FY 2004 / 2005, and managed topperforming exclusive accounts producing $2.6M in sales.
Closed, managed, and / or grew 3 of the top 5 indexing accounts in FY 2002 / 2003, outperforming 4 other regional sales
managers. Played a key role in evaluating and approving distribution to 2 new accounts yielding $750K+ in revenue.
TURNKEY MARKETING, Denver, CO
Sales Manager Arizona, 1996-2000
Conceptualized, developed, and executed sales and marketing programs for a variety of businesses, with particular focus on
creating tools to support the real estate industry. Identified emerging market opportunities, approached prospective clients,
marketed a comprehensive line of products, and negotiated competitive terms and agreements.
Challenges: (1) Build product and service awareness throughout vast target market, (2) identify, secure, and develop key account
relationships, (3) meet aggressive goals representing more than one-third of total company revenue despite being 1 of 5 reps.
Secured first major account with Banana Boat and Playtex Products, resulting in the largest order in company history,
through development of a unique promotional package and ongoing relationship management.
More than doubled closing rates to 82% and took retention from 65% to a 4-year average of 92%, through design and
implementation of a program which proved highly effective in building realtor / title company relationships.
In partnership with National Sales Manager, developed a Keep Em Card direct mail marketing program for real estate
agents which generated a revenue stream totaling 68% of business.
Named Salesperson of the Year in both 1998 and 1999, closed 550+ accounts in 4 years when compared to an average of
320 for peers, and drove more than $500K+ in sales annually.
DEL WEBB CORPORATION, Palm Springs, CA & Phoenix, AZ
Supervisor, Customer Service, 19941996
Charged with achieving optimum quality and service metrics through the facilitation of warranty service and construction
inspections; provided ongoing service and support to Del Webb homeowners. Evaluated all phases of construction to ensure
adherence to design specifications, identify noncompliance issues, and expedite resolution processes. Joined forces with
internal teams to streamline processes and drive desired outcomes.
Challenges: (1) Maintain and continually improve customer satisfaction and quality metrics, (2) identify opportunities to drive
sustainable performance improvements, (3) enhance cross-department collaboration, teamwork, and support.
Selected to lead several Total Customer Satisfaction initiatives in addition to chairing a 12-person team challenged to
implement strategies to elevate internal and external customer service.
Inspected and turned an average of 200 homes annually, driving strong customer satisfaction ratings.

EDUCATION
THE COLLEGE OF WOOSTER, Wooster, OH
BA, Political Science, Minor in Communications