Professional Documents
Culture Documents
AGH
A
WOS
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ACKNOWLEDGEMENT
I would like to express my gratitude to all those who helped me during the whole of my project. I
gratefully acknowledge the help of my counselor Fahad Asghar who has offered me valuable
suggestions in the academic studies. In the whole of final project, he has spent much time to help
me and provided me with inspiring advice. Without his patient instructions, insightful criticisms
and expert guidance, the completion of this project would not have been possible.
In the end, my gratitude also extends to my family and friends who have been assisting,
supporting and caring for me all of my life.
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Table of Contents
Introduction:............................................................................................................ 8
Islamic Baking.................................................................................................... 11
Beginning of Islamic Banking............................................................................. 11
Major policies..................................................................................................... 12
Products offered In Islamic banking.......................................................................12
Mudarabah......................................................................................................... 12
Hibah (gift)......................................................................................................... 13
Ijarah.................................................................................................................. 13
Sukuk (Islamic bonds)........................................................................................ 14
Takaful (Islamic insurance).................................................................................14
Conventional Banking............................................................................................... 14
Types of loans granted by commercial banks...........................................................15
Secured loans........................................................................................................ 15
Unsecured loan..................................................................................................... 15
Bank overdrafts.................................................................................................. 15
Corporate bonds................................................................................................. 16
Credit card debt................................................................................................. 16
Credit facilities or lines of credit.........................................................................16
Personal loans.................................................................................................... 16
Background.............................................................................................................. 17
Difference between Conventional Banking & Islamic Banking..................................20
Objectives................................................................................................................. 21
Significance.............................................................................................................. 22
Data Collection Sources............................................................................................ 23
Primary Sources.................................................................................................... 23
Secondary Sources................................................................................................ 23
Data Collection Tools/Instruments............................................................................ 24
Subjects/Participants................................................................................................ 24
Data Processing & Analysis.............................................................................. 24
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Faysal Premium:....................................................................................................... 29
Faysal Mahfooz Sarmaya:........................................................................................... 29
FCY Saving Plus:...................................................................................................... 30
Introduction of the student....................................................................................... 38
Bibliography............................................................................................................. 40
Executive Summary
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The quick advancement in banking industry has led banks to come up with the new solutions for
the customers. For valuable services the conventional and Islamic banking are playing the major
role in the financial markets. The aim of this study is to propose a mechanism to understand
Comparison between Islamic banking and conventional banking. For this, we have selected
two banks, Meezan Bank (Islamic) and Faysal bank (Conventional). The major significant
comparability is based on products, liabilities and assets. Meezan Bank is the most established
and leading Islamic bank in Pakistan. Meezan Bank is the first bank which is totally sharia-based
organization. Meezan bank offers Riba free Islamic products which attracts the customers who
want to avoid Riba. Customers who invest in Meezan bank gets their share in the form of profit.
Meezan Bank dont exploit the customer and all their products are in well balanced nature.
Faysal bank is a regular conventional bank. Its operations are based on materialism like other
conventional banks. However, it captures different sectors of economy like corporate financing
and agriculture. Their products are very competitive nature and interest based. In Pakistan
conventional banking is inclined to Islamic banking as people are more interested in Islamic
banking these days and give value to their products.
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Introduction:
Banks are performing numerous functions to give a variety of products and services for
distinctive sections of the economy. Since its creation, Pakistani banking sector part has
encountered exceptionally rough environment because of unstable approaches and vulnerability.
Private part banks dominated within 1950s and 1960s however they were nationalized in 1974.
Nationalized banks demonstrated extremely poor execution because of second rate
products/services that came about into the privatization of banking sector in 1992. State Bank of
Pakistan has started working for the commencement of Islamic banking practices in 2000 and
Meezan Islamic bank was enrolled as first undeniable Islamic bank in 2002. Islamic banks are
new contestants in the Pakistani banking industry furthermore oblige a near study to survey the
execution of their operations and products/services. Services industry especially managing an
account part is developing over the globe during the decade of 1990s.
Banks are performing various functions to give a mixed bag of items and administrations for
different segments of the economy. Since its creation, Pakistani saving money part has
experienced particularly harsh environment on account of temperamental methodologies and
defenselessness. Private part banks ruled inside 1950s and 1960s anyway they were nationalized
in 1974. Nationalized banks showed amazingly poor execution due to worthless items/benefits
that happened into the privatization of saving money part in 1992. State Bank of Pakistan has
begun working for the initiation of Islamic saving money rehearses in 2000 and Meezan Islamic
bank was selected as first obvious Islamic bank in 2002. Islamic banks are new contenders in the
Pakistani saving money industry moreover oblige a close study to overview the execution of
their operations and items/administrations. Administrations industry particularly dealing with a
record part is creating over the globe amid the decade of 1990s.
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The 21st century accompanied mixing of chances and dangers for the managing an account area
because of initiation of Islamic banking rehearses in diverse nations the way in other countries
such Bangladesh, Malaysia and other Non-Muslim part of the world. It is observed that Islamic
banking framework is better than conventional banking framework as it guarantees more steady
money related segment (Khan, 1986).
SBP issued detailed criteria in December 2001 for the foundation of undeniable Islamic bank in
the private division. Al Meezan Investment Bank got the permit from SBP in January 2002 and
began its operations with the name of Meezan Islamic bank as the first Islamic bank from March
20, 2002 (SBP, 2002). Islamic banks have various open doors in Pakistan with a populace of
more than 96% Muslims. Islamic banks need to face numerous difficulties because of solid
response from conventional banks on the grounds that they were profound established and
prevalent among people in general to meet their prerequisites.
The 21st century went hand in hand with blending of chances and dangers for the dealing with a
record region in view of start of Islamic managing an account practices in various countries the
path in different nations such Bangladesh, Malaysia and other Non-Muslim a piece of the world.
It is watched that Islamic saving money structure is superior to customary managing an account
system as it promises all the more unfaltering cash related fragment (Khan, 1986).
SBP issued point by point criteria in December 2001 for the establishment of obvious Islamic
bank in the private division. Al Meezan Investment Bank got the license from SBP in January
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2002 and started its operations with the name of Meezan Islamic bank as the first Islamic bank
from March 20, 2002 (SBP, 2002). Islamic banks have different open entryways in Pakistan with
a masses of more than 96% Muslims. Islamic banks need to face various troubles in light of
robust reaction from ordinary depends on the grounds that they were significant built and
common among individuals when all is said in done to meet their essentials.
The expanding number of conventional and Islamic banks made a sound rivalry for the
procurement of value services to hold satisfied customers for long term benefits. The banking
business
encountered
an
extension
because
of
enhancement
and
advancement
of
This study looks at how benefit quality influences the customer judgments towards satisfaction
of the Islamic banks and also conventional banks in Pakistan This examination is a push to fill
this hole in the writing. This study may help the experts, bank supervisors, and academician and
approach creators to figure out the example of satisfaction for bank customers in Pakistan. This
study is likewise imperative on the grounds that Islamic banking is developing as far as size is
concerned at the rate of one hundred fourteen percent every year (SBP, 2006).
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The growing number of customary and Islamic banks made a sound contention for the
obtainment of worth administrations to hold fulfilled clients for long haul advantages. The
managing an account business experienced an augmentation due to improvement and headway of
items/administrations. Everyone tries to present inventive items and administrations by eminent
blending of standard work places and propelled designing to adjust to each other for more vital
number of clients that prompts more profit. Pakistani saving money part saw a genuine change
due to key piece of private fragment having around 80% of managing an account assets
(Economic Survey of Pakistan, 2007-08).
This study takes a gander at how profit quality impacts the client judgments towards fulfillment
of the Islamic banks furthermore traditional banks in Pakistan This examination is a push to fill
this opening in the written work. This study may help the masters, bank directors, and
academician and methodology inventors to make sense of the case of fulfillment for bank clients
in Pakistan. This study is moreover basic because Islamic keeping money is creating the extent
that size is concerned at the rate of one hundred fourteen percent consistently (SBP, 2006).
Islamic Baking
economy of the period was based on the widely circulated currency the gold dinar,
and it tied together regions that were previously economically independent.
Major policies
Islamic banking has the same reason as conventional banking: to profit for the
banking institute by lending out capital. Be that as it may that is not the sole reason
either. Adherence to Islamic law and guaranteeing reasonable play is additionally at
the center of Islamic banking. Since Islam disallows basically lending out money at
interest, Islamic rules on transactions (known as Fiqh al-Muamalat) have been made
to forestall it.
In an Islamic mortgage transaction, as opposed to lending the buyer money to buy
the thing, a bank may buy the thing itself from the seller, and re-sell it to the buyer
at a profit, while permitting the buyer to pay the bank in installments.
Notwithstanding, the bank's profit can't be made express and along these lines
there are no extra punishments for late payment. So as to ensure itself against
default, the bank requests strict collateral. The goods or area is enlisted to the
name of the buyer from the beginning of the transaction. This course of action is
called Murabahah.
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to regularly originate from both accomplices. both ought to have some skin in the
game(timur 2004).
The Mudarabah (Profit Sharing) is a contract, with ONE gathering giving 100 percent
of the capital and the other party giving its specific information to contribute the
capital and deal with the investment venture. Profits generated are imparted
between the gatherings as per a preagreed ratio. On the off chance that there is a
misfortune, the first accomplice "rabb-ul-mal" will lose his capital, and the other
party "mudarib" will lose the time and exertion put resources into the venture The
profit is normally imparted half or 60%-40% for rabb-ul-mal.
Hibah (gift)
This is a token given willfully by an indebted person in exchange for a loan. Hibah
normally emerges practically speaking when Islamic banks intentionally pay their
clients a "gift" on investment account parities, speaking to a share of the profit
made by utilizing those investment account adjusts as a part of different exercises.
Ijarah
Ijarah means lease, rent or wage. Generally, the Ijarah idea alludes to selling the
profit of utilization or administration at a fixed cost or wage. Under this idea, the
Bank makes accessible to the client the utilization of administration of assets/
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supplies, for example, plant, office computerization, engine vehicle at a fixed period
and cost.
Takaful is an option manifestation of cover that a Muslim can profit himself against
the risk of misfortune because of mishaps. Takaful is based on the thought that what
is dubious as for an individual may stop to be indeterminate as for a substantial
number of comparable people. Insurance by consolidating the risks of numerous
individuals empowers every person further bolstering appreciate the good fortune
gave by the law of vast numbers.
Conventional Banking
In the United States the term "commercial bank" was often used to recognize it from
an investment bank because of contrasts in bank regulation. A commercial bank is a
kind of bank that gives services, for example, tolerating deposits, making business
loans, and offering fundamental investment products. Commercial bank can likewise
refer to a bank or a division of a bank that basically manages deposits and loans
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Secured loans
A secured loan is a loan in which the borrower pledges some advantage (e.g., an
auto or property) as collateral for the loan, which then turns into a secured debt
owed to the creditor who gives the loan.
Unsecured loan
Unsecured loans are monetary loans that are not secured against the borrower's
assets (no collateral is included). There are little business unsecured loans, for
example, credit cards and credit lines to extensive corporate credit lines. These may
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Bank overdrafts
Corporate bonds
A corporate security is a security issued by an enterprise. It is a security that a
company issues to bring cash sufficiently up with a particular final objective to
develop its business. The term is regularly associated with longer-term obligation
instruments, for the most part with a development date falling in any occasion a
year after their issue date.
Credit card debt is a case of unsecured buyer debt, got to through credit cards. Debt
results when a client of a credit card organization purchases a thing or
administration through the card framework.
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Personal loans
A personal loan is an unsecured loan, importance the borrower does not set up any
collateral or security to ensure the repayment of the loan. Thus, personal loans have
a tendency to convey high interest rates. In the event that a borrower owns a home,
a lower interest rate option is a home equity loan.
Background
Islamic banking practices came about into a striking increment in the supply of credits. It is
observed that legislature intercession assumed an imperative part to oversee supports other than
other monetary variables in the economy (Makiyan, 2003). Levesque and Mcdougall (1996)
explored the impact of key determinants of service quality on customer satisfaction in money
related establishments. They discovered a considerable effect of service issues on customer
satisfaction and their intensions to switch. It is recommended that service quality is a
fundamental determinant of customer satisfaction (Yavas et al., 1997).
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Islamic banks working in diverse parts of the world evaluated their execution in reference to
service quality and customers' reactions. An experimental study was led to gauge customer
awareness and satisfaction by utilizing an example of 206 respondents towards Islamic banking
in Jordan. It is watched that customers have awareness about products of Islamic bank yet
communicated a feeling of dissatisfaction towards a percentage of the services (Naseer, Jamal
and Al-Khatib, 1999).
Islamic banks working in differing parts of the world assessed their execution in reference to
administration quality and clients' responses. A test study was directed to gage client mindfulness
and fulfillment by using a sample of 206 respondents towards Islamic keeping money in Jordan.
It is viewed that clients have mindfulness about results of Islamic bank yet conveyed an
inclination of disappointment towards a rate of the administrations (Naseer, Jamal and Al-Khatib,
1999).
Bahia and Nantel (2000) created an option scale for estimation of service quality in retail
banking. They created BSQ and contrasted and SERVQUAL. They found that BSQ
measurements are more dependable than SERVQUAL measurements. In an alternate study
SERVQUAL is contrasted and Technical/Functional quality of services in private banks. Results
demonstrated that Technical/Functional quality model is better (Lassar et.al, 2000). A study of
801 customers demonstrated that customers' view of service quality contrasts as far as
demographic qualities (sex, ethnicity, training and salary) of the respondents (Urban and Pratt,
2000).
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Jamal (2004) watched that customers have fluctuated encounters of satisfaction and
dissatisfaction for usage of organization toward oneself advances. Money related segment is
getting to be more cognizant about the execution assessment with respect to quality of
products/services as indicated by customers' desires. In an alternate study, discoveries uncover a
positive relationship between money related execution and customer service quality scores
(Duncan and Elliott, 2004).
Curry and Penman (2004) reported that service quality is certain for separation to contend in the
banking part. They recommended that the right service could hold the customers for long haul
advantages. Thus, Banks ought to keep up the level of services by legitimate distribution of
assets to meet customer prerequisites. Discoveries showed that financial institutions require
sensible systems to assess the general satisfaction of their customers. Be that as it may,
understanding of changing needs and desires of customers is a fundamental essential for the
budgetary area (Joseph et al. 2005).
Bahia and Nantel (2000) made a choice scale for estimation of administration quality in retail
saving money. They made BSQ and differentiated and SERVQUAL. They found that BSQ
estimations are more tried and true than SERVQUAL estimations. In an interchange study
SERVQUAL is differentiated and Technical/Functional nature of administrations in private
banks. Results showed that Technical/Functional quality model is better (Lassar et.al, 2000). An
investigation of 801 clients showed that clients' perspective of administration quality
differentiations the extent that demographic qualities (sex, ethnicity, preparing and
compensation) of the respondents (Urban and Pratt, 2000).
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Jamal (2004) viewed that clients have varied experiences of fulfillment and disappointment for
utilization of association to oneself advances. Cash related section is becoming more mindful
about the execution appraisal regarding nature of items/administrations as showed by clients'
cravings. In a substitute study, revelations reveal a positive relationship between cash related
execution and client administration quality scores (Duncan and Elliott, 2004).
Curry and Penman (2004) reported that administration quality is sure for division to battle in the
keeping money part. They prescribed that the right administration could hold the clients for
whole deal points of interest. Accordingly, Banks should keep up the level of administrations by
honest to goodness dispersion of resources for meet client essentials. Revelations demonstrated
that budgetary foundations require sensible frameworks to evaluate the general fulfillment of
their clients. Nevertheless, understanding of changing needs and yearnings of clients is a major
vital for the budgetary range (Joseph et al. 2005).
CONVENTIONALBANKING
ISLAMICBANKING
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charging interest.
businesses.
by the customer.
Objectives
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Significance
In this project comparison gives the knowledge to the customers, investors, banks and other
parties about the difference in Islamic and conventional banking. Customers, investors, banks
and other parties will get clear, deep and sufficient knowledge about different products of Islamic
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and conventional banking. On behalf of this knowledge customers, investors, banks and other
parties will be able to choose their products according to their needs, demands and importance of
the document.
In future customers, investors, banks and other parties are more vigilant in choosing Islamic and
Conventional banking. Islamic and conventional banks will have to be more product conscious
because of the all stakeholders sufficient and effective knowledge about the products. Both
Islamic and Conventional Banks will have to give user friendly ways of banking, customer
satisfaction will have to be on their top preferences and interest/profit rates competition will be
increase.
Because I am a Muslim person and I follow the sayings of Islam. Islam says Riba (Interest) is
haram and also never invest in haram products. I thought banking is totally haram because they
give interest on savings and also do investment in haram products. But when I do comparison
between Islamic and conventional banking, I found Islamic banking is interest free banking and
its investments are purely in halal products.
Now I am satisfied with Islamic banking. The way they are doing banking is under Islamic rules
and regulations. Sharia Compliance is also there to monitor Islamic baking. So now I have
comprehensive knowledge about Islamic baking and Conventional banking products, policies,
procedures, features and their differences. Now I am able to take decision on behalf of this
knowledge and can also give suggestions to others.
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Interviews
Questionnaire
Secondary Sources
Google scholar
Subjects/Participants
Five branches of each Bank which will cover the most geographical area of Lahore.
Branch Manager (BM) & Operation Manager (OM) of each Branch are target audience.
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After the data will be collected by the target population, the data will be analyzed based on the
responses of each manager. In this case, comparison will be conducted not only of their products
and services but with the operations of these banks (Faysal bank and Meezan bank ltd.)
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ANALYSIS:
Meezan Bank stands today at a basic point along the headway of Islamic Banking in
Pakistan. The banking part is exhibiting a tremendous perfect model change a long
way from standard strategy for business and is reveling an obviously competent and
asking for cash related purchaser who is in like manner becoming doubtlessly aware
of Islamic Banking. Meezan Bank bears the segregating commitment of driving the
course forward in making an unfaltering and component Islamic Banking system
stacked with dynamic and forefront things and organizations.
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Mezzan Bank
Current Account (Riba Free):
This bank product is best for those customer
who demand Shariah complaint banking and
ease of access. This account can be opened
just only Rs. 1000. This product offers you
many type of benefits like this product offers
you to access your account personally through
online banking, no restriction are on numbers
of transaction, call centre facility is free, free
statements of balance, priority banking and
gives much more than your expectations.
Faysal Bank
Faysal Sahulat:
Faysal Sahulat is an account which is
maintained for individuals or business
customer who use their account on regular
basis in Pakistan at all branches of FBL. The
account is opened with minimum amount of
5,000.
CURRENT ACCOUNT:
Current account is the type of account in which the customer can deposit or withdraw money
from his account at any time. The Clients can deposit or withdraw money several times in a day.
Bank deduct service charges on current account. Many advantages are provided by current
account for paying debt by the opportune and save the time of sending cheques by post. Avoid
different types of losses and problems.
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SAVING ACCOUNT:
This account is used to save money or earn profits (interest) on the account over time. Money is
deposited and withdraw through any branch of bank at any time. Bank cannot deduct any
charges. Bank may demand only minimum amount to open this account or maintain this account.
Many people More preferably use or open this account to save money or get high return/ profits
(interest) at interest way.
Meezan bank
Rupee Savings Account (Riba Free):
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Faysal bank
Faysal Savings Account:
Faysal savings account facilitates hard
earned savings peoples who want to
earn profits.
This very beneficial account for account
holders. Initial deposit for this account
is Rs. 10,000/.
Calculations of profits is on minimum
balance.
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No restriction on withdrawals.
Individuals
(Sole
Proprietorships)
Partnerships, Limited Companies can open
Meezan Business Plus Account.
currencies
US Dollars
Pound Sterling
Euro.
Number of
restricted.
transactions
are
not
No restrictions on transaction
Another benefit is that this account Offer
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variety of packages.
Pound Sterling
Euro
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Musharakah
Characteristics:
Limitation:
Free of cost
Facility is not for judgeas, lawyers,
Can get any new local car
police, army.
No expenses of insurance payment
Facility not for landlord.
Monthly rent is low
No amount of advance is paid
Term and Conditions :
Time period is 3 to 5 years
20% of asset must be deposit as
Insurance company ADAM G and EFU
security
Insurance of car 5%
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Customer
has
opportunity
to
Unsecured loan
Unsecured loan:
Unsecure loan
Range 1 lack to 5 lack
High mark up
Meezan Agri-Finance:
Secured loan:
Secure
No facility is provided to agriculture
High mark up
sectors at current time.
Rang is above 5 lacks
Faysal Khushaal Kisan Scheme:
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Form Loan:
Facilitate in providing input used as seed,
fertilizer, water expenses in fields.
Non-Form Loan:
This product facilitate customers to take loan
for feeds of animals like oil cakes, green
food etc.
Charged Interest by KIBER 18.5%,
14.5%
4% charged by FBL.
For all banks KIBER interest rates
remain same.
4% markup changed by Faysal bank
requirement
Down payment for dairy and poultry
form is 20%, for tube well is 10%
only.
For fertilizers, pesticides, seeds no
down payment.
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CONCLUSION
After a complete and detail examination of both banks we have to accept that both the banks are
performing well in their individual fields. But conventional is referred to as the interest bearing
bank and earns profit based on those interest, however the Islamic banking is interest free, earns
profit based on the deposits and investments in different areas. In Pakistan conventional banking
is inclined to Islamic banking as people are more interested in Islamic banking these days and
give value to their products. I also mention that Faysal bank is doing business in Islamic banking
but it needs to improve their Islamic banking unit to represent his country in Islamic world.
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However, Meezan bank needs to enhance its market share nationally and internationally by
giving awareness programs to the society for creating better understandings related to Islamic
banking. It might be fascinating to repeat the study based on distinctive banks in Pakistan.
RECOMMENDATIONS
1. Islamic banking should give profit to the customers above the interest paid by the
conventional banking system retain the customers.
2. Islamic banking cost more than conventional whether in terms of transactions, products,
etc. Islamic banking system should work on providing less cost to the customers.
3. Conventional banks must give stress on their operations such as in Faysal Bank,
customers were not very happy with the operations management of the system.
4. Product awareness must be given to the people in Islamic banking
5. Product flexibility must also be provided to the individual customers.
6. Conventional banking should focus on the procedures in Pakistan, they need to improve
them as per policies followed in the western world.
7. New innovative techniques should be applied in both banking systems.
8. Investment plans must be specific and for the good of their customers.
LIMITATIONS
1. The study is limited to only two different banks in Pakistan.
2. The study is conducted in geographical area of Lahore.
3. The study is comprised of limited sample.
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Graduation.
Experience (2 Years)
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