Internship Report On General Banking Operation of EXIM Bank Limited

Introduction of the Study

Present world is changing rapidly to face the challenge of competitive free market
economy. To keep pace with the trend every organization need executive with modern
knowledge. To provide fresh graduate with modern theoretical and professional
knowledge in banking and all other different institution management, Northern
University of Bangladesh has assigned the internship program for the students to help
them out to have a practical knowledge to work in a real official environment. Under this
course the students are sent to gather practical knowledge about working environment
and activities.
As a prerequisite for the Bachelor of Business Administration Degree I was required to
complete this internship program. I had been selected to work as an Internee in Export
Import Bank of Bangladesh Limited, Mhotijheel Branch for a period of 3 months. Export
Import Bank of Bangladesh Limited appointed me as an Internee. After discussion and
getting consent, I started to work on the project titled Customer Service of EXIM Bank
Limited.

Objective of the study

The main objective of the study is the evaluation of the different types of customer
services provided by the EXIM Bank Ltd. And also to fulfill the requirement of BBA
program. The objectives of the study are viewed in the following manner Primary Objective
Specific Objective
Primary Objective
The primary objective of this study is to attend the course of practical orientation in
Banks, which is the subject of BBA. But the objective behind this study is something
broader. These are given:
a. To comply with the entire branch banking procedures.
b. To make a bridge between the theories and practical procedures of banking day to
day operations.

c. To analyze the performance of the branch as well as EXIM Bank limited as a

whole.
d. To have some practical exposures that will be helpful for my MBA program.
Specific Objective
To know the General Banking which include are as follows:
Company Background.
Companys major functions.
Types of Account.
Paper/Documents required for opening & closing of various types of Accounts.
Special cases in Account opening.
Cash receive and payment.
Procedures of PO, D.D.
To know the organizational framework of the bank
To know the work environment and organizational behaviors of the bank
To get through all the departments of the bank and observe the actual work done
To find out how the general banking system works
To understand the banking environment of Bangladesh.
To submit the practical work as a paper work that I have learned in my three months
internship of BBA program.

Methodology of the Study

This report is prepared by the observation and on the job training methods. The report
discloses all things done during the internship period. The writer made conversation with
the executives and senior executives many times. The writer sometimes got the
opportunity to conversation with customers. This helps the writer identifying their
problem. The writer has collected some information to organize this report of EXIM
Bank limited, Motijheel branch.
Data Sources:
Primary data sources:

1. Informal conversation with the clients.

2. Personal experience gained by visiting different desks.
3. Face to face communication with employees of the EXIM Bank Ltd.
Secondary data sources:
1. Annual reports of EXIM Bank Ltd.
2. Data collected from internal report
3. Bank records
4. Journals of the Bank
5. Official website of the Bank

Rationale of the Study

The internship program is the part of the Bachelor of Business Department (BBA)
program. For the completion of this internship program I have been placed in bank
named EXIM Bank Limited. I decided to work on the practices of general banking
activities of the bank. Because general banking is the hardcore of banking activities. In
General Banking included all types of activities which help to earn profit of the banking
sector. For that reason I tried to get knowledge about General Banking.

Limitation of the study

I had to face some limitations at the time of preparing this report. The present study was
not out of limitations. But as an intern it was a great opportunity for me to know the
banking activities of Bangladesh especially EXIM Bank Ltd. Some constraints are as
follows:
1. One of the major limitations is the shortage of internship period. Since three months is
not enough to know everything of a Bank, so this report does not contain all the area of
EXIM Bank Ltd.
2. Because of the limitations of various sources of information the report doesnt contain
many important information and data. All scheduled commercial bank regulated by the
instruction do central bank. Most of the instructions are confidential to the commercial
bank. So, I was incapable to provide valuable information.
3. Due to time limitation, many of the aspects could not be discussed in the present.

4. Every organization has their own secrecy that is not revealed to others. While collecting
data they did not disclose much information for the sake of organizational confidentiality.
5. Since banks personals were very busy they could provide me very little time.

Historical background of EXIM Bank Limited

EXIM Bank Limited was established in 1999 under the leadership of Late Mr. Shahjahan
Kabir, Founder Chairman who had a long dream of floating a commercial bank which
would contribute to the socio-economic development of our country. He had a long
experience as a good banker. A group of highly qualified and successful entrepreneurs
joined their hands with the founder chairman to materialize his dream. Indeed, all of them
proved themselves in their respective business as most successful star with their
endeavor, intelligence, hard working and talent entrepreneurship. Among them, Mr.
Nazrul Islam Mazumder became the Honorable Chairman after the demise of the
honorable founder chairman.
This Bank starts functioning from 3rd August, 1999 with its name as Bengal Export
Import Bank Limited. On 16th November 1999, it was renamed as Export Import Bank of
Bangladesh Limited with Mr. Alamgir Kabir as the Founder Advisor and Mr. Mohammad
Lakiotullah as the Founder Managing Director respectively. Both of them have long
experience in the financial sector of our country. By their pragmatic decision and
management directives in the operational activities, this bank has earned a secured and
distinctive position in the banking industry in terms of performance, growth, and
excellent management. The authorized capital and paid up capital of the bank are Tk.
2000.00 Crore and Tk 922.36 core. The Bank has migrated all of its conventional banking
operation into Shariah Based Islami Banking since July/2004.

Nature of Business
The principal activities of the bank are providing all kinds of commercial Banking
Services to its customers.
The other activities of the bank are providing of all kinds of Islamic banking services to its
customers.

Hierarchy Structure of EXIM Bank Limited

EXIM Bank Limited at a Glance

Legal Status.

Public Limited Company

Establish

1999

Incorporated

2nd June,1999

Activity Starts

3rd August,1999

Islamic Banking

1st July,2004

Listing with Dhaka Stock Exchange

September, 2006.

Listing with Chittagong Stock Exchange

September, 2006.

Inauguration of First Branch

3rd August, 1999.

Authorized Capital

TK. 2000 corer

Profit

TK 407 corer

Total Asset

TK 123,385,904,440

Shares

TK 922356286

Paid up Capital

TK 922.36 corer

Reserve Fund

TK 62775000

Number of Employees

1724 Persons

No. of Branches

62

Figure: EXIM Bank LMT at a glance

Corporate Vision
Corporate Slogan of EXIM Bank- Together Towards Tomorrow:
EXIM Bank Ltd. as the name implies, is not a new type of bank in some countries on the
global, but is the first of its kind in Bangladesh. It believes in togetherness with its
customers, in its march on the road to growth and progress with services. To achieve the
desired goal, it has intention to pursuit of excellence at all stages with a climate of
continuous improvement. Because it believes, the line of excellence is never ending. It
also believes that its strategic plan and business networking will strengthen its
competitive edge over in rapidly changing competitive environment. Its personalized
quality services to the customers with the trend of constant improvement might be
cornerstone to achieve its operational success.

Corporate Mission

The Bank has chalked out the following corporate objectives in order to ensure smooth
achievement of its goals
To be most caring and customer friendly and service oriented bank.
To create a technology based most efficient banking environment for its customer.
To ensure ethics and transparency at all levels.
To ensure sustainable growth and established full value to the honorable stakeholders and
Above all, to add effective contribution to the national economy

Products of EXIM Bank as the Islamic Bank

The EXIM (Export Import Bank of Bangladesh Ltd.) offers their customers general
banking facilities, which ensures the safety of their money as well as the fair and smart
return of their money. Following are the ways through which Banks collects their
deposits from the clients:

Investment/ Finance:
Corporate Finance
Industrial Finance
Project Finance
Syndicate Investment
Mode of Investment

Bai Murabaha

Bai Muazzal

Izara Bil Baia

Wazirat Bil Wakala

Quard

Local Documentary Bill Purchased

Foreign Documentary Bill Purchased

Foreign Exchange

Non Resident Foreign Currency Deposit account (NFCD)

Foreign Currency Deposit Account

Deposit

Al-Wadia Current Deposit

Mudaraba Savings Deposit

Mudaraba Short Term Deposit

Mudaraba Term Deposit

For 01 months
For 03 months
For 06 months
For 1 year and above
Foreign Currency Deposit

Mudaraba Savings Scheme

Monthly Savings Scheme(Money Grower)

Monthly Income Scheme(Steady Money)
More than Double the deposit in 6 years (Super Savings)
More than triple the Deposit in 10 years (Multiplus Savings)
Mudaraba Hajj Deposit.

Branch Information (EXIM Bank has 2 SME Service center in

Bangladesh)
List of SME Service Center in Dhaka division
SL
1

Center Information
Board Bazar SME Service Center.

Board Bazar, Gazipur.

List of SME Service Center in Chittagong division
SL
1

Center Information
Shetakundo SME Service Center,
Shetakundo, Chittagong.

Introduction

Bachelor of Business Administration (BBA) is a professional course. The course is

designed with an excellent combination of practical and theoretical aspects. After
completing BBA certain times is preserved for internship. As a student of BBA with the
requirement of my course I was assigned Export Import Bank of Bangladesh Ltd.
(EXIM) to Mhotijeel Road Branch, Dhaka for my internship. The whole working process
of Mhotijheel Branch, EXIM BANK Ltd is divided into 3 sections. They are 1) General
Banking, 2) investment and 3) Foreign Exchange.

Total Employee

Types of employee
Executive Vice President
Assistant Vice President
Senior Principle Officer
Principle Officer
Executive Officer
Senior Officer
Officer
Management Trainee Officer
Junior Officer
Assistant Officer
Total

Number of
employee
2
9
13
18
15
17
9
2
14
10
109
Source: Branch Document

EXIM Bank Limited (Motijheel Branch) at a Glance:

EXIM Bank Ltd., Motijheel Branch is one of the profitable branches for the bank. This
branch provides a great amount of profit every year. A huge number of transactions are
held per day. There are different types of current accounts, savings accounts, short term
deposits as well as foreign exchange operations are offered by the branch.
The amount of profit of this branch is increasing day by day. This increment of the profit
of this branch can be shown through following the figure:
Table: Net Profit by Motijheel Branch for last 3 years.
(Amount Taka in Corers)

2009
2010
73
112
Source: Yearly statement of EXIM Bank Limited, Motijheel Branch.
Net Profit (Tk.)

2011
120

This graph representing the total profit of the EXIM Bank Limited (Motijheel Branch).
Total profit increased from 2011 because of the increasing of customers investment,
deposit, foreign trade, employee performance & overall better service and good will in
bank sector.

Function/Operation of Exim Bank

The whole working process of Mhotijheel Branch, EXIM BANK Ltd is divided into 3
sections. And the three function are
1) General Banking,
2) investment and
3) Foreign Exchange.
From the above function and operation the profit target and achievement are below

Profit target and achievement of EXIM Bank lmt.

The profit target of Exim Bank lmt. Is a internal data. I have collected only one year
target for profit and also the achievement by the EXIM Bank lmt. Mhtijheel Branch. And
the data are below
Year
2011

Target Profit (tk)

11500000

Achievement
12000000

Table: Target profit and Achievement

Source: Branch Document

So here from the above table and figure it can be say that the target in 2011 was
tk11500000 and the achievement is tk12000000. And the data is here the profit target and
achievement is in overall operation of Exim bank.

Introduction
The General Banking department does the most important and basic work of the Banks.
All other departments are linked with this department. It also played a vital role in deposit
mobilization of the branch. EXIM bank provides different type of accounts and special
types of saving scheme under general banking. For proper functioning and excellent
customer service this department is divided into various sections namely as follows:

Accounts opening section

This section deals with opening of different types of account. It is also deals with issuing
of cheque books and different accounts opener. A customer can open different types of
account through this department.
Such as:
1. Alwadia current deposit
2. Mudaraba savings deposit

3. Mudaraba short term deposit

4. Mudaraba term deposit
5. Mudaraba savings scheme
Mudaraba monthly savings scheme
Mudaraba monthly income scheme
Mudaraba multi plus saving scheme
Mudarabah super saving scheme
Exim Bank Hajj account project
6. Education saving scheme
7. Foreign currency account
8. Investment account
As it is an Islami banking branch the following rules are applied here:
a) Current deposit will be received on Al-wadiah principal and same will not get any profit
b)

Saving deposit will be accepted on Mudaraba principal and such deposit bear 0.62
weightage
Account Section
This is very much crucial department for all branch of commercial bank. Records of all
the transactions of every department are kept here as well with other respective branches.
Accounting department verifies all financial amounts and contains of transaction. If any
discrepancy arises regarding any transaction this department report to the concern
department.
Task of Accounts Department
Accounts department is a vital role in commercial banking. In private banking sector
accounts department of EXIM bank of Bangladesh LTD. Performed its task properly. The
activities of accounts section are as followed:

Record all transaction in the cash books

Record all transaction in the journal and subsidiary ledger
Prepared daily fund function, weekly position periodic statement of affairs etc.
Prepared necessary statement for reporting purpose
Pay all expenditure on behalf of the branch
Make salary statement and pay salary
Branch to branch remittance and support for accounting treatment

 Budgeting for branch

Requirement of opening an account

In The Name of Individual
The client has to fill up a light green account opening form. Terms and conditions are
printed on the back of the form. The form contains the declaration clause, special
instructions etc. two copies of passport size photograph duly attested by the introducer
are affixed with the form.
In Joint Name
In this type, the formality is same as individual account, but in the special instruction
clause, either or survivor or former or survivor clause is marked.
Proprietorship
In addition the customer has to submit the valid Trade License and Tax Paying
Identification Number (TIN) along with the application.
Partnership
In case of partnership account, the bank asks for,
A copy of the partnership agreement (Partnership Deed)
A letter signed by all the partners containing the following particulars.
The name and addresses of all partners
The nature of the firms business
The name of the partner authorized to operate the account in the name of the firm,
including the authority to draw, endorse and accepting the bills and mortgage and sell the
properties belonging to the firm.
Limited Company
On having the desire to open an account from a limited company, an EXIM Bank Officer
asks for the following documents:
Registration Certificate from the Registrar of Joint Stock of Companies
Certificate of Incorporation
Certificate of Commencement of Business

 Memorandum of Association
Articles of Association
Copies of Annual Accounts
Copies of the Boards resolution, which contains
a) The name of the persons who have been authorized to operate the bank account on
behalf of the company.
b) The name of the persons who are authorized to execute documents with the bank on
companys behalf.
Societies, Clubs and Associations
In case of these sorts of accounts EXIM Bank Ltd requires the following documents:
Registration Certificate under the Societies Registration Act, 1962
Copies of Memorandum, Articles of Association
Resolution of the Managing Committee.
Power of Attorney to Borrow
Non-government Organization (NGO)
The account opening procedure is same but in exception is that the Registration
Certificate from the Social Welfare Department of Government must be enclosed with the
application.
Profit on deferent deposit
SL No
1.

Nature of deposit

Mudarabah Term Deposit

a) For 01 months

9.75%

b) For 03 months

12.25%

c) For 06 months

12.25%

d) For 1 year and above

13.00%

2.

Alwadiah Current Account

0.00%

3.

Mudarabah savings deposit

6.00%

4.

Mudarabah short term deposit

5.50%

5.

Mudraba Monthly Income scheme

12.00%

6.

Super Savings

12.25%

7.

Multi plus savings

12.25%

8.

Mudraba Monthly Savings Scheme

13%

9.

Education Savings

10.50%

10.

Mudaraba Hajj Scheme

10.50%

Source: Branch Document

Al-Wadeeah Current Account

The main objective of this account is to provide convenience to the customers in their
savings. This account allows the customer to deposit his/her surplus money as and when
available and receive lucrative profit on the same. The customer can deposit any sum
desired at any time of the operational hours in this account. Al Wadiah Current Deposit
Accounts shall be opened with a minimum of Tk. 5,000/ which is also the minimum
balance required to be maintained by the Account holder.

Mudaraba Savings Deposit Account

This deposit is basically meant for small-scale savers. There is restriction on withdrawals
in a month. Heavy withdrawals are permitted only against prior notice. Interest is paid
yearly on these types account.
Minimum amount for Mudaraba Savings Deposit Account
Mudaraba Savings Deposit Account shall be opened with a minimum of Tk.2,000 which
is also the minimum balance required to be maintained by the Account holder for sharing
profit on his deposit.
The deposit is accepted on the basis of Mudaraba principle of Islamic Shariah and the
fund is invested in accordance with Islamic principles and the Bank will have the right to
invest such fund, at its own judgment in any Halal business with the consent with the
depositors signing the rules contained on the reverse of the relative AOF.

Mudaraba Term Deposit Accounts (MTD)

Mudaraba Term Deposit Account shall be opened for a fixed period varying from 90days, 180
days, and 360 days or above and are payable at a fixed date of maturity.
Mudaraba Term Deposit Accounts can be opened with a minimum deposit of Tk.2, 000/.
Rate of profit
Profit on Mudaraba Term Deposit Account shall be at rates fixed by Head office from time to
time depending on their period of maturity. Deposit of Longer duration naturally earns higher
return at higher weightage. Profit on Mudaraba Term Deposit Account shall be payable at
maturity of the deposits. The customers will have the option of withdrawing profit accumulated at
maturity or on half yearly basis or may leave the profit with the principal.

Mudaraba Short Term Deposit Accounts (MSTD)

The deposits held in these accounts shall be payable on short notice period but the notice must not
be less than 7 days.
The deposits may be accepted for the period and rates of profit are fixed by Head Office from time
to time.
Profit shall be paid only for each day held, but profit on notice period will be forfeited; if
withdrawn without notice.
Profit on MSTD account shall be applied on yearly basis (i.e.December each year)

Mudaraba Hajj Savings Account

Hajj is one of the fundamental worship (Ibadah) of Islam. However, because of the prevailing
socio-economic situation in the country, the people interested to perform Hajj cannot arrange
the required amount of money at a time to perform Hajj. The desire of many to perform Hajj is
thus never fulfilled. Over twenty five thousand devoted Muslims from Bangladesh perform
holy Hajj every year. Financial solvency and physical fitness are the pre-requisites of
performing Hajj. The majority of the people, however, reach the fag end of their life in
arranging the required amount of money for Hajj. EXIM Bank Bangladesh Limited has,
therefore, introduced "Hajj Savings Scheme" so that persons eager to perform holy Hajj may
build-up savings through 'Mudaraba Hajj Savings Account'.

Mudaraba Super Savings Scheme

Mudaraba Super Savings Scheme is offered for all classes of people, specially for the middle
class, where the depositor is allowed to deposit at least Tk. 5,000/- or its multiple amount for 6
years and at the maturity of the account, deposited amount will be stood at more than double.
Savings help to build up capital and capital is the principal source of business investment in
a country. That is why savings is treated as the very foundation of development. To create more
awareness and motivate people to save, EXIM Bank offers super savings scheme.

SSS (SUPER SAVING SCHEME (& 12.25%)

Deposit

Term

Payable at maturity

Payable amount

6 Years
6 Years
6 Years

Double
Double
Double

Tk.10,000.00
Tk.20,000.00
Tk.40,000.00

6 Years

Double

Tk.100,000.00

100,000/200,000/-

6 Years

Double

Tk.200,000.00

6 Years

Double

Tk.400,000.00

500,000/-

6 Years

5,000/10,000/20,000/50,000/-

Double
Source: Branch Document

Tk.1000,000.00

Mudaraba Monthly Profit Deposit Scheme

EXIM Bank Bangladesh Limited, as a pioneer of welfare banking, is receiving
demands from the vast majority of our clientele and many other Shariah abiding
people for introduction of attractive monthly profit based deposit schemes on the
basis of Islamic Shariah so as to encourage them to meet their above needs out of the
earnings of their deposits.
Considering the above aspects and prospects EXIM Bank Bangladesh limited has
launched a new deposit product under the name and style "Mudaraba Monthly Profit
Deposit Scheme" in accordance with the principles of Islamic Shariah.
Payment of Profit
The deposits shall receive estimated monthly profit out of the share of investment
income calculated on the basis of the weight age determined for such deposits and to
be adjusted on completion of each accounting year and declaration of final rate of
profit.

Amount of deposit(Tk.)
50000
100000
200000
500000
1000000

Monthly expected benefit

500
1000
2000
5000
10000

Source: Branch Document

Compare with Islami Bank Bangladesh Limited
Under this Scheme The IBBL deposit shall be for a period of (5) years, Where EXIM
Bank deposit period for 3 years only. In both case, if the depositor withdraw the
money before maturity no profit will be paid to the depositor. Both the bank deposit
shall be received on mudaraba principles in the amounts of Tk.100000/ and multiples
thereof.

Mudaraba Monthly Saving Scheme

The first and foremost objective of this scheme is to encourage people to build up a
habit of savings. Under this scheme, one can deposit monthly a fixed amount of
money regularly and will receive a substantial amount with handsome benefit after
maturity of reasonable period.
Amount on maturity against saving scheme
Monthly

Monthly

Monthly

Monthly

Terms Installment
Tk.500
5

Installment
Tk.1000

Installment
Tk.2000

Installment
Tk.5000

years
8

Tk.39041

Tk.78082

Tk.156164

Tk.390411

years
10

Tk.74202

Tk.148404

Tk.296809

Tk.742024

years

Tk.105095

Tk.210109

Tk.420380

Tk.1050952

Tk.144461

Tk.288923

Tk.577847

Tk.1444618

12
years

Source: Branch Document

Compare with Islami Bank Bangladesh Limited
Amount on maturity against saving scheme

Monthly
Terms
5 years
10 years

Installment
Tk.500
Tk.38518
Tk.110354

Monthly

Monthly

Installment
Installment
Tk.1000
Tk.2000
Tk. 77036
Tk.154072
Tk.220708
Tk.441416
Source: Branch Document

Monthly
Installment
Tk.5000
Tk.385180
Tk.1103540

Under this scheme EXIM Bank has 5, 8, 10, 12 years term deposits but in the case of
IBBL it has only 5& 10 years term deposit. Exim bank payment after maturity of the
DPS is higher than the IBBL DPS.

Mudaraba Education savings- For higher education

With a view to assisting the customer for higher education, EXIM bank has
introduced this skill with convenient terms and conditions. The most gratifying
experienced for parents is proper education their children. Educational expense is
rapidly increasing and there for appropriate needs to be done by all parents. EXIM
bank offer you Educational savings skim to assist you financial planning well ahead
in time for your childrens higher educations. One may deposit taka 25000 or
multiples their off at a time. The instrument shall be issued for seven years, ten years,
fifteen years and twenty years term. The deposit is payable at maturity with either in
lump sum or on monthly basis as education allowance for six starting after the
completion of respective term.
Mudaraba Foreign Currency Deposit Scheme (Savings)
EXIM Bank Bangladesh Limited has introduced a new deposit product titled
'Mudaraba Foreign Currency Deposit Scheme (Savings)' under Mudaraba principle
and endeavouring to invest the foreign currency funds in profitable way through its
Foreign Correspondent Banks under Shariah Principle so as to enable the Bank to pay
profit to its FC/PFC depositors, who will intend to open/maintain Mudaraba Foreign
Currency Deposit (MFCD) Account particularly in US Dollar. This Scheme offers
investment opportunities to wage earners and other private Foreign Currency Account
holders who do not like to keep their funds in interest bearing deposit accounts or
invest in interest bearing schemes.

Mudaraba Credit Cards

This service is introduced for the utmost convenience of the customers in paying for
their purchase of commodities. The customer is allowed credit purchase through this
card and enjoys compensation free payment within a certain period as long as fifty
day

Issuing Cheque Book

The following procedures are maintained for issuing of a check book:
At first the customer will fill up the check requisition form.
The leaves of the check book under issue shall be counted to ensure that all the leaves and
the bank requisition slip are intact and the name and account number shall be written on
the cover page of check book. The account number of the customers shall be entered on
all the leaves of the check book and its requisition slip.
The name and account number of the customers shall be entered in the check book register
against the particular check book series.
Then the register check book and the requisition slip are signed by the officer in charge of
the deposit department.
Then the check book is handed over to the customer after taking acknowledgement on the
requisition slip and the register book.
A cover file containing the requisition slip shall be effectively preserved as vouchers. If
the ledger keeper notices any defect, he will make a remark to that effect on the
requisition slip and forward it to the cancellation officer to decide whether a new check
book should be issued or not.

Lost Cheque
If the customer of the bank lost his check then the customer should maintain the
following procedures to draw a new check.
First of all, the customer needs to do a GD in the local police office.
Then the copy of the GD should be hoard to the bank officer.
The bank officer will check through the GD copy and than issue new check book to the
customer.

Cash Section
The cash section of EXIM Bank Ltd deals with all types of negotiable instruments, cash
and other instruments and treated as a sensitive section of the bank. It includes the vault
that is used as the beyond this limit, the excess cash is then transferred to Bangladesh
Bank. This section performs the following functions:
Cash Receiving
The work of cash receiving counter is examining deposit slips. Depositor uses the
prescribed deposit slip supplied by the bank for deposit cash, check, draft, pay order etc.
In all types of deposits the teller must check the following things.
The slip has been properly filled up.
The title of the account and in its number.
The amount in figure and in words is same.
Instrument signed by the depositor.
Date of the instrument.
After checking all these things the teller will accept cash, check, draft, pay order etc.
against deposit sleep. The teller will place the cash in the cash in drawer according to
denominations. The teller will place signature and affix cash receipt, rubber stamp seal
and record in the cash received register book against the account number. At the end of
this procedure, the cash officer passes the deposit slip to the computer section for posting
purpose and returns the customers copy.
Cash Payment Procedureprecaution
In order to safe guard the position the paying banker has to observe the following
precaution before honoring a cheque:
A check must be looked whether it is an opened or crossed cheque.
The paying officer should see whether the check is drawn on his/her branch.
He must see if the check is post dated or pre dated.
The office must carefully see the apparent tenor of the cheque.

 The officer must compare the signature of the cheque with the signature on the specimen
signature card.
The officer must verify the regularity of the endorsement.
The Officer may allow overdue against a check if prior arrangement is done with the bank.

Cash Packing
After the banking hour cash is packed according to the denomination. Notes are counted
and packed in bundles and stamped with initial.

Allocation of Currency
Before starting the Banking hour all tellers give requisition of money through Teller
cash proof sheet. The head Teller writes the number of the packet denomination wise in
Reserve sheet at the end of the day; all the notes remained are recorded in the sheet.
Passing the Cheque / Cancelation of Cheque
After verifying the above mentioned things the officer passes it to the computer
section for more verification. After that it is passed to the cash officer to make payment.
By putting seal the cash officer make it clear to pay. The cash officer gives the cash
amount to the holder and record in the cash paid register.
Dishonor the Cheque
A bank can dishonor a cheque in the following situations:
Insufficient fund.
Payment stopped by drawer.
Alteration required drawer signature.
Effect not clear in the check.
Exceed arrangement in check.
Full cover not received.
Payees endorsement irregular/illegible/required.
Drawer signature different and required.
Cheque is post dated/mutilated /out of date.

 Crossed cheque must be presented through a bank.

Clearing stamp required cancellation.
Cheque crossed Account Pay only

Deposit Section
The function of the deposit section is very important. It is fully computerized. The officer
of the deposit section maintains account number of all the customers of the bank. They
are used different code number for different account. By this section a depositor/drawer
can know what the present position of his / her account is. The officer makes posting
three types of transactions such as cash, clearing and Transfer. This section performs the
following tasks:
Post all kind of transactions.
Provide on demand report.
Check maintenance.
Preparation of day transaction position.
Preparation of closing monthly transaction

Remittance Section
Banks have a wide network of branches all over the country and offer various kinds of
remittance facilities to the public. The remittance section can be divided into two parts.
One is local and another is foreign remittance.

Local Remittance
The main local instruments used by the EXIM bank of remittance of funds are :
Telegraphic Transfer (TT)
Payment order (PO)
Demand draft (DD)
Online

Commercial banks in Bangladesh offer the facilities of transferring funds, from one place
to another, to their customer as well as to the general public. Such transfer of funds can
be affected either trough demand draft or telegraphic transfer or mail transfer. The
aforesaid methods of remitting money from one place to another within the country are
known as in land remittance.

i)Telegraphic Transfer (TT)

Telegraphic Transfer (TT) may be affected at the written request of any person and
against value received from him. Written application on the bank prescribed from delay
signed by the purchaser should be obtain. If the application for issue of telegraphic
transfer contains instruction to debit the account of the customer, hi signature should be
verified. It is however preferable to obtain a confirmation check from the customer.
The application form is in variably checked in the following points:
There should be a branch of EXIM bank ltd. in the place on which telegraphic transfer will
be issued and the said branch has test arrangement with the issuing branch.
Full name of the payee and his account no, in case instructions are to credit his test
arrangement with the issuing branch.
The amount of TT commission and telegram charges should be received from the
customer.
The total amount may be paid in cash or tendered by a cheque if he is customer of the
branch. Sometimes, the customer may also desire to pay the amount of T.T by cheque and
commission and telegraph charges by cash.
In case of amount tendered by cheque, the drawer on the cheque and the purchaser of the
T.T should be the same person. Cheque should be in favor of EXIM Bank. Now a cost
memo for the T.T is to be prepared by the officer under his signature which contains the
amount of T.T commission and telegram charges and it delivered to the purchaser.
Now the officer concerned as to the amount, name of the beneficiary has correctly
prepared the message, instructions regarding mode of payment and place of payment.
The concern officers should correctly prepare the test.
T.T over telephone may be transmitted on account of valued clients of the bank.

Payment of telegraphic transfer

The payment of T.T should be made to the payee or beneficiary after being satisfied in all
respect the serial number of T.T should be entered in T.T table register on the relative
folio next to the of previous message on agreement of test. The issuing branch should be
immediately informed if any number is omitted.
The voucher should be passed. The beneficiary should be intimated the earliest, if possible
maybe informed on telephone. If the instructions are to be advised and pay, the T.T
received should be prepared. The manager and the officer of the branch should sign after
checking the name of beneficiary, the amount and the name of the issuing branch. The
number of T.T receipt should be noted in the T.T payable register and on the decoded
managers. The beneficiary should be advised on the printed prescribed form instead of
sending the T.T receipt.
When the amounts are credited/ paid the same amount and should be noted in the T.T
payable register. When making the payment on a T.T receipt, the signature of the attorney
who have signed be verified cancelled.
The T.T receipts are not transferable. They should not bear any endorsement. The
beneficiary is two signed and proper revenue stamp in front of the officer party
acceptable should attest the signature of the beneficiary to the bank.

ii) Pay Order (PO)

A pay order is a written order, issued by a branch of a bank, to pay a certain sum of
money to a specified person or bank. It may be said to be a bankers cheque as it is issued
by a bank drawn upon and payable by itself.
Use of Pay Order
A pay order is issued and paid by the same branch o a bank and as such the drawer and the
withdrawer are the same. The person or the organization in whose favor it is issued is
known as payee or the beneficiary. It is sometimes sold to individuals on payment of
value who may or may not be a customer and is called purchaser.
The purchaser should signed the standard application from giving detailed particulars an
request for issue of pay order the payee or beneficiary must not appear to be fictitious.

His full name and address should be written on the application. Bank should recover
commission of pay order from the purchaser.
A Pay Order is divided into three parts. The actual Pay Order, the second counter foil to be
return by the payee and the first counter foil to be return by the payee and the first
counter foil to be retained by issuing branch as record.
Payment Order Charges
Total Amount of PO

Vat

Up to 10000

Tk. 4

Tk.25

Tk.10001 to TK. 100000

Tk.9

Tk.60

Tk.100001 and above Tk.18

Source: Branch Document

Commission

120

iii) Demand Draft (DD)

A method used by individuals to make transfer payments from one bank account to
another. Demand drafts are marketed as a relatively secure method for cashing checks.
The major difference between demand drafts and normal checks is that demand drafts do
not require a signature in order to be cashed. Demand drafts were originally designed to
benefit legitimate telemarketers who needed to withdraw funds from customer checking
accounts. However, the lack of a signature required to authorize the transfers have left
demand drafts open to fraudulent use. The only information needed to create a demand
draft is a bank account number and a bank routing number - this information is found on
a standard check.

iv) Online
Online bunking is the practice of making bank transactions or paying bills via the
Internet. Online banking allows us to make deposits, withdrawals and pay bills all with
the click of a mouse. It doesnt get much more convenient than that.

EXIM Bank provides online banking services to their customers balance transfer from
one branch to another branch, checking their account balance, provide account statement.
One can get the facilities by EXIM Bank pay only 1k. 100 per month.

Foreign Remittance
This bank is authorized dealer to deal in foreign exchange business. As an authorized
dealer, a bank must provide some services to the clients regarding foreign exchange and
this department provides these services.
The basic function of this department are outward and inward remittance of foreign
exchange from one count to another country. In the process of providing this remittance
service, it sells and buys foreign currency. The conversion of one currency into another
take places at an agreed rate of exchange, which the hanker quotes, one for buying and
another for selling. In such transactions the foreign currencies are like any other
commodities offered for sales and purchase, the cost of (convention value) being paid by
the buyer in home currency, the legal tender.

Remittance Procedure for Foreign Currency

There are two types of remittance:
A) Inward remittance
B) Outward remittance
A) Inward Foreign Remittance
Inward remittance covers purchase of foreign currency in the form of foreign T.T., D.D,
and hills, T.C. etc. sent from abroad favoring a beneficiary in Bangladesh. Purchase of
foreign exchange is to be reported to Exchange control Department of Bangladesh bank
on Form-C.

B) Outward Foreign Remittance

Outward remittance covers sales of foreign currency through issuing foreign T.T. Drafts,
Travelers Check etc. as well as sell of foreign exchange under L/C and against import
bills retired.

Bill and Clearing Section

For safety and security in financial transaction people use financial instruments like DD,
PO, and Check etc. Commercial banks (1ut is to o1lect these financial instruments on
behalf of their customer. This process that the banks use is known as clearing and
collection. The main function of this section is to collect instruments on behalf of the
customers through Bangladesh [3ank Clearing House, Outside Rank Clearing (OBC),
Inter branch Clearing (IBC).Upon the receipt of the instruments this section examines the
following things:
Whether the paying bank within the Dhaka city.
Whether the paying bank outside the Dhaka city.
Whether the paving bank is their own branch.
Outward Clearing
Outward clearing held if the instruments collected by specific branch within the Dhaka
city and not their own branch. Here the following procedures are followed:
The client received the duly signed instrument.
Checked for any apparent discrepancy.
Clearing stamps are affixed on the instrument and on the deposit slip.
Branch code number also affixed on the instrument.
The authorized signatures endorsement instruments.
Particulars of the instruments and vouchers are recorded in the outward clearing register.

Essential things for clearing the instrument

There are three essential things for clearing the instrument:
1. Crossing seal
2. Endorsement seal
3. Clearing seal
i)Outward Bills of Collection (OBC):

Collection of bills, which are beyond the clearing range and collected through OBC
mechanism.
Procedure for Outward Bills for Collection:

Source: Branch Document

ii)Inward Bills of Collection (IBC):
Collection of bills, which EXIM bank does as an agent is called collection through IBC
mechanism.
Procedures for Collection:

Source: Branch Document

Mudaraba Term Deposit Receipt Section

Mudaraba deposit are deposit in which amount of cash is deposited in bank for a fixed
period specified in advance. This deposit is time deposit. Normally the money on a fixed
deposit is not repayable before the maturity date of a fixed period. Its popularly is known
as MTDR.

Duties and responsibilities as a intern

As a student of BBA with the requirement of my course I was assigned Export Import
Bank of Bangladesh Ltd. (EXIM) to Mhotijeel Road Branch, Dhaka for my internship. I
was assigned to work on General Banking. So my duties is on general banking activity.
In the internship period it is very important for anyone where practical experience
gathered. In the period of three months internship program I have learn many thing about
General Banking. Every employees on their helped me so much so understand the work
easily. During my internship period, I have worked in different sections like Accounts
Opening, Clearing, remittance and dispatch of the General Banking Department. During
my three months internship programs I have worked 10.00am to 12.00pm at everyday.

As an Intern my Accomplishments are as Follows

Account Opening
I worked first in EXIM Bank in the account opening department. Here I learnt the
procedure for opening an account. The documents that are need for opening an account.
In EXIM bank limited there are various types of account. Here I have worked at least 4
days. This is important section of the bank. It deals with the different products. These
products are the core sources of deposit. Here I have acquainted with different products
that the bank offers to acquire deposit. I also have acquainted with the checklist of the
account opening. Based on the account operating mode the bank sets various
requirements for its clients. This is called the checklist. I have also learned the important
steps regarding account opening and account closing.

 Clearing Section and posting Clearing Cheque (NIKASH)

Every day I received several cheques from clients. I also initial it the deposit slip and put
branch seal and endorsement seal in the cheques. My responsibility ensures account
number, accounts holder name.
Provide information any type of customer
I also provide any type information to the customer. A tried my best to give the right
information to the customer. When any customer does not understand anything tried to
help them. Most of time I gave them information about account opening.
Pay order issue
I issued more than 3 or 4 pay order everyday. At first customer is supplied with PO form.
After filling the form, the customers pay the money in cash or cheque. The officer then
issues PO on its specific block. The block has three parts one for bank; other two parts for
customer.
Demand Draft
The demand draft is written order by one branch of a bank to pay a certain sum of money
to or to the order of a specific person.
Making Outward Bill for collection.
A cheque come from other bank for clearing then the cheque sent to the manager by letter
to save cash clients account.
Receiving & Sending Letters
There are two type letters on the branch. The letter come form outside or another branch
those are received in inward book and a serial number put in the letter. And the other one
is Banks letter that sends to another bank or branch by putting also a serial number.
Issuing Cheque Book
Fresh checkbook is issued to the account holder only against requisition on the prescribed
requisition slip attached with the checkbook issued earlier, after proper verification of the

signature of the account holder personally or to his duly authorized representative against
proper acknowledgment.
I issue more than 50 or 60 cheque to the customer. Its not so easy to issue a cheque book.
Have to find out here the demanded cheque and then have to record it. And finally give
the cheque book to the customer and customer signature in the cheque discount file.

5.3 Problems encountered

During the internship period there were various problem. From the beggining the
problems were started but at ending the probling is being solved and the problems are
given bellow_
Main problem is to adjust with the office environment.
Problem is how to open account.
Also how to close account.
At the first time I cant issue checqe book so its a problem.
At the beginning I dont knwo how to record inward or outward.
Etc
But after day by day all of the above problems are become in soluation by the help of the
employee of EXIM Bank. They are kindfull to help me to give answer of my question.

How internship experience impacts my career

I have learnt much necessary information about the banking sector and their activity. As
my focus concern was General Banking so I was more involved with that, than other
department. Now, it is very clear to me how EXIM Bank Limited operates their operation
on the ground of general banking in this country.The internship experience will help me
much to built my career. My learned experience are as follows:
I learned the formalities to open several account in EXIM Bank Limited.
I got information about the requirements for opening account.
As I also work at clearing so I closely experience clearing house operation.
Providing information to their client is an important activity for a bank. I learned the way
about how EXIM Bank provides the information to their client.

 Verify signature in different issue was one of my learnings from the Bank.
I learned the process to renew MTDR account at the Bank.
I experienced the formalities to issue a Pay Order.
I learned the procedures to issue Demand Draft.
I learned how to issue check book.
Finally, I learned how to prepare an internship report.
Learned about the office environment.
All this above learning point will be helpful for my future. Those will be helpful for my
career. As I have learned many things I can use them on my future to improve my
position to run faster on job market.

SWOT Analysis of Exim Bank Limited, Mhotijeel Branch

SWOT analysis is the detailed study of an organizations exposure and potential in
perspective of its strength, weakness, opportunity and threat. This facilitates the
organization to make their existing line of performance and also foresee the future to
improve their performance in comparison to their competitors. As though this tool, an
organization can also study its current position, it can also be considered as an important
tool for making changes in the strategic management of the organization.

Strength
The strength that can be find out from the SWOT analysis that are bellow

EXIM Bank Limited, Mhotijeel Branch has already established a favorable reputation in
the banking industry of the country. It is one of the leading private sector commercial
banks in Bangladesh. The bank has already shown a tremendous growth in the profits and
deposits sector.

EXIM Bank Limited, Mhotijeel Branch has provided its banking service with a
top leadership and management position.

EXIM Bank Limited, Mhotijeel Branch has already achieved a high growth rate.
The number of deposits and the loans and advances are also increasing rapidly.

EXIM Bank Limited, Mhotijeel Branch has an interactive corporate culture. The
working environment is very friendly, interactive and formal. And there are no

hidden barriers or boundaries while communicate between the superior and the
employees. This corporate culture provides as a great motivation factor among the
employees.

EXIM Bank Limited, Mhotijeel Branch has the reputation of being the provider of
good quality services to its customers.

Well-capitalized bank with potential to increase capital base.

Has grown quite rapidly in all spheres of banking services.

The major strength of the bank is the Board of Directors of EXIM Bank Limited,
Mhotijeel Branch has they themselves a large financial based and they inves a lot
of capital to the bank and their endeavor.

Weakness
The weaknees that I identified that are bellow

The bank location is not on a suitable place and the bank has no ATM (automatic
teller machine) and credit card.The bank failed to provide a strong quality
recruitment policy in the lower and some mid leve position.

The poor quality has become a major problem for the bank. The quality of the
service at Exim Bank Limited, Mhotijeel Branch is better than the local private
bank. But the branch has to compete wiyh the Multinational Banks located here.

Some of the job in EXIM Bank Limited, Mhotijeel Branch has no growth or
advancement path. So lack of motivation exists in persons filling those positions.
This is a weakness of the Bank that it is having group of unsatisfied employees.

In terms of promotional sector, EXIM Bank Limited, Mhotijeel Branch has to

more emphasize on that. They have to follow aggressive marketing campaign.

Opportunity
The opportunity that are available for EXIM bank to explore it self are given bellow

In order to reduce the business risk, EXIM Bank Limited, Mhotijeel Branch has
to expand their business portfolio. The management can consider options of
starting merchant banking or diversify into leasing and insurance sector.

A large number of private banks coming into the market in the recent time. In this
competitive environment EXIM Bank Limited, Mhotijeel Branch must expand
its product line to enhance its sustainable competitive advantage. In that product
line, they can introduce the ATM to compete with the local and the foreign bank.
They can introduce credit card and Debit card system for their potential customer.

In addition of those things, EXIM Bank Limited, Mhotijeel Branch can

introduce special corporate scheme for the corporate customer or offer who have
an income level higher from the service holder. At the same time, they can
introduce scheme or loan for various service holders. And the scheme should be
separate according to the professions, such as engineers, lawyers, doctors etc.

Opportunity in the retail banking lies the fact that the countrys increased
population is gradually learning to adopt consumer finance. The bulk of our
population is middle class. Different types of retail leading products have a great
appeal to this class. So a wide variety of retail lending products has very large and
easy pregnable market.

Threats
The availability of threats for EXIM bank in the market are bellow

All sustain multinational banks and upcoming foreign, private banks pose
enormous threats to EXIM Bank Limited, Mhotijeel Branch.

The default risks of all terms of loan have to be minimized in order to sustain in
the financial market because the default risks lead the organization toward
bankruptcy. EXIM Bank Limited, Mhotijeel Branch will have to remain
vigilant about this problem so that proactive strategies are taken to minimize this
problem.

The low compensation package of the employees from the mid level to lower
level position threats the employee motivation. As a result good quality
employees leave the organization and it effects the organization as a whole.

So these are all about the SWOT analysis of EXIM bank. Here Strength and Weekness
are internal. And on the other hand Opportunity and Threat are external.

Conclusion
From the practical implementation of customer dealing procedure during the whole
period of my practical orientation in EXIM Bank Ltd., I have reached a firm and
concrete conclusion in a very confident way. Performance of EXIM Bank Ltd. during
the last five years has proved that with strong desire and will power one can achieve
whatever target he may have. The bank has succeeded in achieving more customer than
many other competitors.
In my study I have found that EXIM Bank Ltd. has reached this position by its excellent
customers service, commitment, peoples love and dedicated human resources. EXIM
Bank Ltd. has shown its supremacy in all kinds of banking operations in our country.
Bank is the largest organization of mobilizing surplus domestic savings. Attractive
Savings Schemes are offered by EXIM Bank Ltd., Mhotijheel Branch like MSS, MSD,
MTDR, MSTD etc. Schemes are designed concentrating in different purposes to help the
fixed income group people to help in need. Branch-Officials are also whole-hearted and
dedicated to serve their customer with utmost care. The officials follow the policy very
strictly. They are choosy and conservative in sanctioning loan. The proposal is thoroughly
scrutinized by the loan sanctioning authority. The total function of the investmeent
division is monitored periodically EXIM Bank Ltd., Mhotijheel Branch always tries to
increase foreign exchange through import, export and remittance. This bank always
conceives amicable behavior with exporters and helps them in their business activities as
a trustee friend. It encourage importer to import goods in legal procedure and provide
financial assistance for doing business smoothly.
EXIM Bank Ltd., Mhotijheel branch is going well. Though there are some drawbacks in
implementing the different tasks manually, it can be overcome through the involvement
of more experts in decision making process and utilizing the tools to judge integrity of
the customers. Finally it can be argued that through the results achieved so far are not
satisfactory, why not the bank using a modern scientific technique for enhanching its

strength and there lies the opportunities to make it more effective in the future for their
own benefit.

7.2 Recomendation
The bank is actually service organization. The main objectives of the world famous and
successful banking organizations are to making of profit through addressing the clients
time to time with new pieces of service instruments. Here in below I have mentioned
some recommendation:
Now a day the world is going very fast. Now most of the bank provide online services,
although EXIM bank ltd, Mhotijeel branch also provide but in some limited area. So that
they can take more initiative about that.
In the total banking system it is necessary to implement modem banking process instead
of traditional system. It should be more computerized & they should provide ATM card
facilities to their customers.
Customers who failed to give reference for opening an account bank should flexible in
that case.
EXIM bank ltd, Mhotijeel branch should appoint customer service officer in all branches
so that customer can get information easily which the customer want.
EXIM bank ltd, Mhotijeel branch should print ID for their officer for better identification
of the people & marketing of the bank also.
EXIM bank ltd, Mhotijeel branch should open more branches in Dhaka city as well as all
prime locations of Bangladesh & improve its service quality too; otherwise it will fall
back of other private commercial bank.
EXIM Bank is one of the third generation banks in Bangladesh. And they are doing well
also. But it has some draw back. I strongly believe that the banking services marketing
are different from goods marketing in a significant way. So that, it can improves totally
different strategy and tactics. The bank wholly converted in to Islamic banking system
during the year 2004, so there is scope to promote this new banking system, by making
people aware of these new banking phenomena