Professional Documents
Culture Documents
Table of Contents
Executive Summary.................................................................................................... 2
Issues Identification.................................................................................................... 3
Environmental and Root Case Analysis.......................................................................4
Alternative and Options.............................................................................................. 5
Recommendation....................................................................................................... 6
Implementation.......................................................................................................... 7
Monitor and Control.................................................................................................... 8
Union
Customers
tions
Suite
Explore emerging
R
markets
Review North
American market
Streamline current
changes
investments in automation.
Kilometers of rail lines and percentages of customers service
Reduction in unprofitable lines.
Revenue dollars through larger networks that service more customers.
When CN moves into new markets, a complete operations control should have 3
months after entry into the market. The CN audit manager is tasked with reviewing
whether moving into the new emerging markets was a good idea, and to also review
whether the efficiencies that CN incompletes are creating a leaner company that is
capable to react to changes.
In addition, the CN sales managers should arrange regular status meetings with
each customer to identify any issues or concerns in CN service. Once the sales
managers get this feedback, they should relay it to the CN operations team so they
can make any adjustments as necessary.
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