Professional Documents
Culture Documents
INTRODUCTION
The handloom industry is one of the largest segements in the unorganized sector. It
plays an important role in the countrys economy. It is the oldest cottage industries in India,
diffused widely throughout the country. Handloom assumes important because it not only
meet clothing needs of the people but als gives expression to Indian art and culture,
craftsmanship andheritage.
The Lokanath Weavers Industrial Co-operative Society Ltd. is famous firm in Kerala
from its inception in 1955 for production ofthe superior quality of handloom textiles both for
export and indigenous sales. In fact this society was a model society to register many of the
other industrial type of handloom weavers society in different parts of India. This reputed
factory type handloom society is situated in Kannur, the city of looms and lore.
The society is working with all modern facility for dyeing, processing, testing,
weaving, stitching and packing. The society was registeed on 18-04-1955 with 88 members
and 52 looms. At present 126 looms with 155 members engaged for its production process.
A study report based on the topic Job Satisfaction of Workers as a part of the fulfillment of my
Masters Of Business Administration.To relate the theoretical studies with that of the practical
knowledge from the company, I have done my project at Lokanath Weavers Ltd.
Finding and suggestions are based only on the information given by the respondents.
The result of the study is applicable for this company and not suited for other
companies.
The survey is subjected to the bias and prejudices of the respondents. Hence 100%
accuracy cant be assured.
The study was carried out in a short span of time.
Questionnaire
Interview and Discussion with employees
Reference Books
Internet
r=
n*XY-X*Y
(n*X-(X))*(n*Y-(Y))
= (O-E) / E
Centre For Management Studies, Mangattuparamba
job element for job satisfaction and increase in salary for performance was ranked as the
number one job element for motivation. Compensation is very valuable tool for retention and
turnover. It is also a motivator for an employee in commitment with the organization which in
result enhances attraction and retention (Zobal, 1998; Moncarz et al., 2009; Chiu et al.,
DEFINITIONS:
Spector (1997) refers to job satisfaction in terms of how people feel about their jobs and
different aspects of their jobs.
Ellickson and Logsdon (2002) support this view by defining job satisfaction as the extent to
which employees like their work.
Schermerhorn (1993) defines job satisfaction as an affective or emotional response towards
various aspects of an employees work.
Secondly, they set about to train their managers, especially first-level supervisors, to
pay attention to the attitudes and feelings of their subordinates so that performance could
thereby be improved. The topic of job satisfaction at work is getting wider attention at this
time. Job satisfaction is the satisfaction one feels while doing the job. Job satisfaction is one of
the important factors, which affect not only the efficiency of the labourers but also such job
behaviour as absenteeism, accidents, etc. Job satisfaction is the result of employee perception
of how well the job provides those things that are viewed important. For the success of any
organization, job satisfaction has vital importance. The employees who are satisfied are the
biggest assets to an organization whereas the dissatisfied employees are the biggest liabilities.
In fact no organization can successfully achieve its goal and mission unless and until
those who constitute the organization are satisfied in their jobs. Dissatisfaction leads to
frustration and frustration leads to aggression. It is believed that employees dissatisfied with
their job may be militant in their attitude towards the management. Dissatisfaction is
infectious and quickly spreads to other employees and is likely to affect the morale and
working of other employees and image of organization. A dissatisfied worker may seriously
cause damage to the reputation and property of the organization and harm its business interest.
Job satisfaction/dissatisfaction is the result of various factors which are related to the present
job situations. These various factors are opportunities for career advancement, amount of
tension at work, work involvement, relations with colleagues and supervisors, due recognition
of merit, sufficient emoluments and good working conditions, grievances removal, feeling of
fatigue and loneliness and prestige of the organization.16 Job satisfaction is a complex and
important concept for human resource managers to understand most employees do not believe
their work is being properly rewarded. Nor do they believe that their companies are doing
enough to attract high quality performers, train them, or manage them effectively. Since
Herzbergs 1959 work on satisfiers and dissatisfiers in the work place, job satisfaction has
frequently been held up as means of improving employee motivation. With the improvement
come increasing individual productivity, job longevity and organizational efficiency. The
salience of the concept of job satisfaction has become so ingrained in thinking about jobs and
employees that its importance is now taken for granted, as though it is a tenant of managerial
faith. Today human resource managers want to know how to have satisfied employees, not
why employees should be satisfied. In truth, employees and managers may have different
reasons for wanting organizational conditions that foster job satisfaction. Employees spend
10
most working hours at work, thinking about work, resting up for work, or preparing for work,
because work provides daily meaning as well as daily bread. Yet work is not always a place
where workers feel satisfied.
Human resource manager may be concerned about employees job satisfaction for
different reasons than their employees. Altruistic managers want satisfied employees because
they care about their employees. Result-oriented managers want satisfied employees because
satisfied employees may perform better and have less absenteeism and greater longevity.
Satisfied employees also tend to produce higher-quality work than their dissatisfied cohorts. In
fact, studies on humanizing the workplace indicate that satisfied employees are more
productive and that organizations with satisfied employees are more efficient. Satisfied
employees are more likely to experience high internal work motivation, to give high quality
work performance and to have less absenteeism and turnover.
11
which are potentially job-outcomes, but which are not a fundamental part of the work. Dealing
with others and friendship interactions are sources of extrinsic outcomes.
2. Job-Satisfaction Outcomes
Job-satisfaction depends on the levels of intrinsic and extrinsic outcomes and how the
job holder views those outcomes. These outcomes have different values for different people.
For some people, responsible and challenging work may have neutral or even negative values.
For other people, such work outcomes may have high positive values. People differ in the
importance they attach to job-outcomes. Those differences alone would account for different
levels of job-satisfaction for essentially the same job tasks. Another important individual
difference is job-involvement. People differ in the extent that:
1) Work is a central life interest;
2) They actively participate in work;
3) They perceive work as a central to self-esteem; and
4) They perceive work as consistent with self-concept.
Persons who are not involved in their work cannot be expected to realize the same
satisfaction as those who are. These variables accounts for the fact that two employees could
report different levels of satisfaction for the same performance levels. A final individual
difference is the perceived equity of the outcome in terms of what job holder considers fair
reward. If the outcomes are perceived to be unfair in relation to those of others in similar job
requiring similar effort, the job holder will experience dissatisfaction and seek means to
restore the equity, either by seeking greater rewards (primarily extrinsic) or by reducing effort.
Thus it is seen that job performance includes many potential outcomes. Some are of primary
value to the organization- for example the objective outcomes. Other outcomes are of primary
importance to the individual- job satisfaction.
The concept of job satisfaction underwent several changes and in course of time
several theories were advanced. There are vital differences among experts about the concept
12
of job satisfaction. In this section the researcher will examine some widely used theories in
contemporary job satisfaction research.
3. Fulfilment theory
The proponents of this theory measure satisfaction in terms of rewards a person
receives or the extent to which his needs are satisfied. Further they thought that there is a
direct/ positive relationship between job satisfaction and the actual satisfaction of the expected
needs. The main difficulty in this approach is that job satisfaction as observed by Willing, is
not only a function of what a person receives but also what he feels he should receive as there
would be considerable difference in the actual and expectations of persons. Thus, job
satisfaction cannot be regarded as merely a function of how much a person receives from his
job. Another important factor/ variable that should be included to predict job satisfaction
accurately is the strength of the individuals desire of his level of aspirations in a particular
area. This led to the development of the discrepancy- theory of job satisfaction.
4. Discrepancy theory
The proponents of this theory argue that satisfaction is the function of what a person
actually receives from his job situation and what he thinks he should receive or what he
expects to receive. When the actual satisfaction derived is less than expected satisfaction, it
results in dissatisfaction. Job satisfaction and dissatisfaction are functions of the perceived
relationships between what one wants from ones job and what one perceives it is offering.
This approach does not make it clear whether or not over satisfaction is a part of
dissatisfaction and if so, how does it differ from dissatisfaction. This led to the development of
equity theory of job satisfaction.
5. Equity Theory
Equity theory is primarily a motivation theory, but it has some important things to say
about the causes of satisfaction /dissatisfaction. The proponents of this theory are of the view
that a persons satisfaction is determined by his perceived equity, which in turn is determined
by his input- output balance compared to his comparison of others input-output balance is the
perceived ratio of what a person receives from his job relative to what he contributes to the
job. This theory is of the view that both under and over rewards lead to dissatisfaction. While
13
the under-reward causes feelings of unfair treatment, over-reward leads to feelings of guilt and
discomfort.
6. Herzbergs Motivation/ Hygiene Theory (Two factors theory)
This theory was developed by Herzberg, Manusner, Peterson and Capwell who
identified certain factors as satisfiers and dissatisfies. Factors such as achievement,
recognition, responsibility etc, are satisfiers, the presence of which causes satisfaction but
their absence does not result in dissatisfaction. On the other hand, factors such as supervision,
salary, working conditions etc are dissatisfiers, the absence of which causes dissatisfaction.
Their presence however, does not result in job satisfaction. The studies designed to test their
theory failed to give any support to this theory, as it seems that a person can get both
satisfaction and dissatisfaction at the same time, which is not valid.20 Fredrick Herzbergs
motivation/hygiene theory assumes that one group of factors, motivators, accounts for high
level of motivation. Another group of factors, hygiene or maintenance factors can cause
discontent with work. The implications of Herzbergs research for management and HR
practices is that although managers must carefully consider hygiene factors in order to avoid
employee dissatisfaction, even if all these maintenance needs are advanced, people may not be
motivated to work harder. Only motivators cause employers to exert more effort and thereby
attain more productivity, and this theory suggests that managers should utilize the motivators
as tools to enhance employee performance.
7. Maslows Hierarchy of Needs Theory
One theory of human motivation that has received a great deal of exposure in the past
was developed by Abraham Maslow. Until the more basic needs are adequately fulfilled, a
person will not strive to meet higher needs. In this theory Maslow classified human needs into
five categories that ascend in a definite order as follows:
1) Physiological needs
2) Safety and security needs
3) Belonging and love needs
4) Esteem needs and
5) Self- actualization needs.
14
15
d) Satisfaction
e) Extrinsic Rewards
9. Expectancy Theory
Expectance theory concentrates, as the name implies, on the expectations which
employees bring with them to work situation and the context and manner in which these
expectations are satisfied. The underlying hypothesis is that appropriate levels of effort, and
hence productivity, will only be extended if employees expectations are fulfilled. It does not
assume a static range of expectations common to all employees but rather points to the
possibility of different sets of expectations. Rewards are seen as fulfilling or not fulfilling
expectations. Expectancy theory challenges management to demonstrate to employees that
extra effort will reap a commensurate reward. The link between effort and reward needs to
encompass both the pay packet and a variety of other extrinsic or intrinsic rewards. Reward
schemes must therefore create a positive link between the size of the pay packet and the effort
expended for employees primarily motivated by money. For others links must be created
between effort and rewards which include job satisfaction and praise and other forms of
recognition.
10. Variance Theory
Variance theory is based on a simple idea: if you want x from your work then you are
satisfied to the extent that it provides you with x. The major problem for variance theorists is
defining what it is that people want from their jobs. One way of solving this is to borrow
concepts from motivation theory so that variance in what is wanted and what is available from
a job occurs: for example, in the extent to which self-actualizing needs can be fulfilled. This
means that by borrowing from motivation theory some researchers can specify in advance the
variations in job satisfaction that employees could meaningfully report in their jobs. Another
approach assumes the relevant variances depend on the nature of the work and thus differ
from occupation to occupation. This provides a more flexible framework with which to
analyze problems of low job satisfaction within occupations. Either approach, specifying in
advance the relevant facets of job satisfaction or identifying them through investigation,
enables researchers to establish whether there are significant individual differences present in
16
reported levels of job satisfaction or whether there is a high degree of consensus among staff
about what aspects of work lead to high levels of satisfaction and dissatisfaction. By
identifying what aspects of a job give rise to high and low levels of satisfaction, managers are
better placed when considering what changes can be made to improve job satisfaction.
17
the benefit and absent themselves. As far as the importance of work is concerned, it has been
observed that people attend to their work when it is important to accomplish.
Employees having high satisfaction would not necessarily result in to low absenteeism
but those having low satisfaction level would definitely have high absenteeism.
18
INTRODUCTION
The handloom industry is a part of the Indian culture and tradition. The area under
cotton cultivation is the largest spinning capacity after China in hand weaving sector and a
long tradition of producing a sum of the finest and costiest fabrics in the world. India is the
biggest yarn exporter with a 28% of the worlds market and is known for quality of its fine
count cotton yarns.
Kannur is the main handloom concentrated District in Kerala for the production of
exportable items and also known as the city of looms and lures,80% of the total handloom
production is being normally exported through various organizations workings for handloom
export.Handloom industry is the most important and the largest industry in the Kannur district.
The handloom cloths of Kannur hae won international reputation. Kannur is called as the
Manchester of Kerala. The famous Kannur sports shirting, varities like Crepe are the
donation of this dictrict. The weavers are mainly
The reputed factory type handloom society situated 3 kilometers away from the
Kannur town. Handloom industries generate production of low capital cost, mostly use
indigenous raw materials, utilize local skills, widers the entrepreneurial base, facilitated
balanced regional growth and prevent the migration of labor to the metropolitan areas.
19
20
COMPANY PROFILE
Centre For Management Studies, Mangattuparamba
21
level.
To create changes in the existing product with good design pattern and textures.
To skill up graduation training to weavers including women workers, to make
efficiency with quality for export products.
22
products.
Located in the city of looms and lore and has rich tradition in the production of
100% handloom furnishing fabrics and made ups for export.
23
President :K P PRASAD
Director : K SHOBA
Director : P SARASWATHY
Director : A PAVITHRAN
Director : K V KAMALA
Director: T P RAJEEVAN
Starting Time
Lunch Break
Departing Time
Staff
9.30 A.M
1 P.M to 2 P.M
5.30 P.M
Workers
8.30 A.M
1 PM to 2 P.M
5.30 P.M
There is no specific time for tea break in the morning as well as in the evening. There is no
specific shift time work.
SECRETARY
24
CLERK
FINANCE
AUDITOR
STORE
KEEPING
TECHNICAL
STAFF
CLERK 1
PACKAGING
STORING
CLERK 2
CLERK 3
DYEING
WEAVING
MASTER
MASTER
DYEING
SECTION
WEAVING
WINDING
WRAPING
WRAP
JOINING
PRODUCT PROFILE
PRODUCT MIX:
A product is anything that can be offered to a market for attention, acquisition, use or
consumption that might satisfy a want or need. Anything that possesses utility is described as
product. A product is both what a seller has to sell and what a buyer has to buy. Thus an
enterprise that has something to sell. As tangible goods or not, is selling a product. People
purchase a product because they are capable of realizing some benefits to the purchases.
25
BED SHEET
It includes satin bed sheet, cotton bed sheet, mixed bed sheet, border bed sheet. Bed
sheet of different types are available in a different size and quantity.
MAT
It includes Shabari mat, runner mat, bath mat, thin mat.
TOWEL
Different types of towels produced are terry towel, hone comb and other varieties.
CUSHION COVER
It includes tassel border, box and rounded cushion cover.
26
FURNISHING FABRICS
Different kinds of fabrics are made mainly with jute, yarn , cotton etc.
OTHER PRODUCTS
Other items produced are ready made shirts, saris and blouse, apron, bolster
consortium pant piece, consortium shirting, old napkin and red napkin, mixed and printed
fabrics of different quantity and quality, shirting etc
PRODUCTS
STAIN BED SHEET
48 x 90 Stain Bed Sheet
60 x 90 Stain Bed Sheet
72 x 90 Stain Bed Sheet
90 x 90 Stain Bed Sheet
COTTON BED SHEET
48 X 90 Cotton Bed Sheet
60 x 90 Cotton Bed Sheet
72 x 90 Cotton Bed Sheet
90 x 100 Cotton Bed Sheet
90 x 108 Cotton Bed Sheet
AMOUNT (Rs)
850
975
700
1450
425
525
625
900
1250
27
90
125
50
110
275
425
650
725
287
287
287
BATH MAT
30 x 20 Bath Mat
24 x 14 Bath Mat
275
200
BAGS
Ordinary Bag
Jute Bag
Gents Bag
Ladies Bag
Side Bag
Vanity Bag
Ladies Bag
30
270
210
275
165
110
110
TABLE COVER
Wash Basin Towel
Table Runner
140
200
150
50
28
NO.OF
RESPONDENTS
20
PERCENTAGE
(%)
40
Female
30
60
TOTAL
50
100
Primary Data
29
INTREPRETATION:
Out of the total respondents taken for the study 40% are male and 60% of the
respondents are female, so it is clear that most of the employees are female.
NO. OF
RESPONDENT
PERCENTAGE (%)
30 40 Years
16
40 50 Years
15
30
27
54
TOTAL
50
100
Primary Data
30
INTREPRETATION:
From the above chart, we can easily understand that Out of the total respondents 54%
of respondents falls in the age group of 50 & ABOVE, 30% of the respondents falls in the
age group of 40 - 50, 16% comes under 30 40.
3) EDUCATIONAL QUALIFICATION
TABLE NO: 5.3
EDUCATION
UP
NO. OF
REPONDENTS
19
PERCENTAGE
(%)
38
SSLC
25
50
HSC
ITI
Degree
TOTAL
50
100
Primary Data
31
INTREPRETATION:
The above chart shows that 50% of the Workers are qualified SSLC, 38% qualified till
upper primary, HSE 6%, Degree 4% and ITI 2%.so it is clear that out of the employees
majority of them has qualified SSLC.
4) MARITAL STATUS
TABLE NO: 5.4
MARITAL
STATUS
NO. OF
REPONDENTS
PERCENTAGE
(%)
Married
35
70
Unmarried
15
30
TOTAL
50
100
Primary Data
32
INTREPRETATION:
The above chart shows that 70% of workers are married and 30% of workers are
unmarried.
5) WORK EXPERIENCE
TABLE NO: 5.5
WORK
EXPERIENCE
NO. OF
REPONDENTS
PERCENTAGE
16
5 To 10Years
12
24
30
60
TOTAL
50
100
Primary Data
33
INTREPRETATION:
The above chart shows that out of the total respondents 60% respondents are having
experience of more than 10 years, 24% of respondents are having experience 5 to 10 years and
16% of respondents are having experience less than 5 years, so it is clearly understood that
most of the workers are having good experience their job.
NO OF RESPONDENTS
27
10
4
2
2
2
3
50
PERCENTAGE (%)
54
20
8
4
4
4
6
100
34
INTREPRETATION:
The above chart shows that 54% of respondents, that is half of the employees are
working in weaving section, 20% in winding, 8% in dyeing, 6% as clerk, 4% each for
packaging store and joining.
7) SALARY SATISFACTION
TABLE NO: 5.7
OPTIONS
Yes
NO.OF RESPONDENTS
15
No
35
Total
50
PERCENTAGE (%)
30
70
100
Primary Data
35
INTREPRETATION:
The above chart shows that 70% of workers are not satisfied with their salary and 30%
are satisfied with their salary, so it is clear that majority of workers are not satisfied with their
salary.
8) WORK ENVIRONMENT
TABLE NO: 5.8
WORK ENVIRONMENT
Relaxed
Tensed
Neither Tensed nor Relaxed
TOTAL
NO. OF RESPONDENTS
10
17
23
50
PERCENTAGE (%)
20
34
46
100
Primary Data
36
INTREPRETATION:
The above chart shows that 46% of respondents are neither tensed nor relaxed in their
working environment, 34% are tensed and 20% are relaxed, so it is clear that majority of
workers are comfortable with their job.
9) JOB SATISFACTION
TABLE NO: 5.9
OPTIONS
Highly Satisfied
Satisfied
Neutral
Dissatisfied
Highly Dissatisfied
TOTAL
NO. OF RESPONDENTS
10
20
15
4
1
50
PERCENTAGE (%)
20
40
30
8
2
100
Primary Data
37
INTREPRETATION:
The above chart shows that 40% of respondents are satisfied with their job, 30% are
neither satisfied nor dissatisfied, 20% highly satisfied, 8% dissatisfied and 2% highly
dissatisfied in their job. So it is clear that majority of the workers are satisfied with their job
even though they are less satisfied in their salary.
10) WORKTIME
TABLE NO: 5.10
WORK TIME
Comfortable
Average
Less Comfortable
TOTAL
NO. OF RESPONDENTS
28
14
8
50
PERCENTAGE (%)
56
28
16
100
Primary Data
38
INTREPRETATION:
The above chart shows that 56% of respondents are comfortable with their work time,
28% are having average opinion and 16% are less comfortable. So, it is clear that half of the
workers are comfortable in the work time.
CO-EFFICIENT OF CORRELATION
1) CO-EFFICIENT OF CORRELATION BETWEEN AGE AND MANAGEMENT
TREATING.
Let
X= Age of Workers
Y= Management Treating
TABLE NO: 5.11
39
X2
Y2
XY
64
36
48
15
15
225
225
225
27
29
729
841
783
X= 50
Y= 50
X2=1018
Y2= 1102
XY= 1056
r=
668/668.22
r=
+ 0.99
INTREPRETATION:
It is clear that there is a positive correlation between Age and Management
Treating.
Let
X= Work Time
Y= Age
TABLE NO: 5.12
X
X2
Y2
XY
40
784
64
224
14
15
196
225
210
27
64
729
216
X= 50
Y= 50
X2=1044
Y2= 1018
XY= 650
r=
-550/591.71
r=
-0.92
INTREPRETATION:
It is clear that there is a negative correlation between Work Time and Age.
Let
X= Job Satisfaction
Y=Involvement of Superiors
TABLE NO: 5.13
41
X2
Y2
XY
10
15
100
225
150
20
25
400
625
500
15
225
36
90
16
X= 50
Y= 50
X2=742
Y2= 894
XY= 750
r=
1250/1543.92
r=
+0.809
INTREPRETATION:
It is clear that there is a positive correlation between job satisfaction and
involvement of superiors.
CHI-SQUARE ANALYSIS
COMPARISON OF GENDER AND WORKTIME.
Ho: There is a relationship between gender and work time
Ha: There is no relationship between gender and work time
TABLE No: 5.14
42
Comfortable Average
12
5
16
9
28
14
Less Comfortable
3
5
8
Total
20
30
50
= 0.2215
Degree of freedom = (c-1)*(r-1)
= (3-1)*(2-1) = 2
Table value of for 2 degree of freedom at 5% significant level is 5.991.
INTREPRETATION:
The calculated value for is less than the table value. So we accept the Null
hypothesis. Therefore there is a relationship between gender and work time.
FINDINGS
Company is having more female workers than male.
Most of the workers comes under the age of 50 and above.
Most of the employees comes under the qualification of SSLC so they are unaware of
modern technology.
70% of the employees are married.
43
SUGGESTIONS
It is clear that female workers are more so company should provide more facilities like
rest room, wash room, feeding room, etc.
As most of the workers comes under the age of 50 and above the company should
provide more health care facility, medical checkup, etc to motivate the employees.
Company should provide proper training and educational facilities to increase the
output and to compete with the change.
44
CONCLUSION
Lokanath is a co-operative firm produces a variety of products to customers. They
prefer bulk order from the customers. The production department is the heart of the society. As
the company is going in a loss, the secretary and the Board of Directors is trying to introduce
new methods to improve the production by providing better working condition and
satisfaction of the employees.
Job satisfaction is regards to ones feeling or state of mind regarding nature of their
work. Job can be influenced by variety of factors like quality of ones relationship with
their supervisor, quality of physical environment in which they work, degree of fulfillment
45
BIBLIOGRAPHY
BOOKS
Aswathappa , K, Human Resource Management Text and cases, 6th Edition, Tata
McGraw Hill Education Private Limited, New Delhi, 2010
C.R Kothari, Research Methodology, 2nd Revised edition , 2006 New age
International publishers, New Delhi.
46
WEBSITES
www.wikipedia.com
www.utm.edu/jobsatisfaction .pdf
www.lokfab.com
www.ixigo.com
Questionnaire
Respected Sir/Madam
I, an MBA student pursuing my course from CENTRE FOR
MANAGEMENT STUDIES, MANGATTUPARAMBA, KANNUR, as part
of my academic purpose I am doing a project on the topic A Study on the Job
Satisfaction of Workers at LOKANATH WEAVERS CO-OPERATIVE
SOCIETY LTD., KANNUR. I request you to be kind enough to spare a few
minutes to fill up this questionnaire. The details collected will be kept strictly
confidential and will be used only for academic purposes.
Centre For Management Studies, Mangattuparamba
47
Name :
Sex:
Male
Age:
30 40
Female
40 - 50
50 and above
Educational
Qualification:
SSLC
HSC
DEGREE
ITI
UP
Marital Status:
Married
Unmarried
Department:
Weaving
Dyeing
Packaging
Winding
Clerk
Joining
Store
5 to 10 years
Satisfied
Dissatisfied
Highly Dissatisfied
Neutral
Friendly
Friendly
on Humanistic Basis
48
Yes
No
No
No
No
Tensed
Average
Less Comfortable
Agree
Neutral
Disagree
Strongly Disagree
Neutral
Not Important
No
14. How much involvement is taken by your supervisor for improving your
skills?
More
Poor
Moderate
Less
Non Responsible
49
Challenging
Interesting
Boring
Difficult
16. What do you think about the benefits provided for retired employees?
Excellent
Good
Poor
Fair
Very Poor
17. What do you think about communication channel within the company?
Very Good
Good
Poor
Bad
Normal
Good
Poor
Fair
Very Poor
No
20. Suggestions
CHI-SQUARE DATA
TABLE NO: 5.14A
O
O-E
(O-E)
(O-E) /E
12
11.2
0.8
0.64
0.057
5.6
-0.6
0.36
0.064
3.2
-0.2
0.04
0.0125
16
16.8
-0.8
0.64
0.038
8.4
0.6
0.36
0.042
4.8
0.2
0.04
0.008
O=50
E=50
(O-E) /E
=0.2215
50
51