Professional Documents
Culture Documents
ON
A COMPARATIVE ANALYSIS OF LIFE INSURANCE
CORPORATION AND PRIVATE INSURANCE COMPANIES
Report submitted in partial fulfillment of the requirements for
Post Graduate in Management
PROJECT GUIDE:
SUBMITTED BY:
Prof. Usha Kiran Rai
Shashank Tripathi
FMS BHU
MBA IV Sem (Finance)
FMS BHU
CONTENTS
ÿ
Acknowledgement
ÿ
Introduction
ß
Concept of Insurance
ß
Global Insurance Industry
ß
Performance of Indian Industry
ß
Insurance sector reforms in India
ß
New avenues for growth of the Insurance industry
ÿ
Research Methodology
ß
Research Objectives
ß
Research Design
ß
Research Process
ß
Limitations of the Study
ß
Significance of the study
ÿ
Analysis and Interpretation
ÿ
Findings & Conclusions
ÿ
References
2
ACKNOWLEDGEMENT
I must acknowledge my indebtedness to various personalities, but for whom, this
project
could not have seen the light of the day.
I am profoundly grateful to Prof. Usha Kiran Rai, Faculty of Management Studies,
BHU
who agreed to become my mentor and guide for the project and gave me the
opportunity to
work on this project. I am also grateful, for her support and guidance throughout
this
project with valuable information and giving me a better insight of the things,
without
which the successful culmination of this project would not have been possible. Not
only did
she inspired me throughout the progress of the project, but, also motivated me to
get an
insight into the field of my work.
I would also like to extent my immense gratitude to Prof. A. K. Agrawal, and
respected
Dean Prof. Deepak Barman, Faculty of Management Studies, BHU who allowed me to
choose the topic for my Dissertation.
Shashank Tripathi
3
CHAPTER 1
INTRODUCTION
4
1. CONCEPT OF INSURANCE :
Life has alwa ys been an uncertain thing. To be secure against unpleasant
possibilities,
alwa ys requires the utmost resourcefulness and foresight on the part of man. To
pra y
or to pay for protection is the spirit of the humanity. Man has bee n accustomed
to
pray God for protection and security from time immemorial. In modern days
Insurance Companies want him to pay for protection and security. The insurance man
says "God helps those who help themselves"; probably he is correct.
Too many people in this countr y are not in employme nt; and work for too many no
longer gua ra ntees income security. Several millions are part-time, self employed
and
low-earning workers living under pitiable circumstances where there is no security
cover against risk. Further the inherent changing employment risks, the prospect
of
continual change in the work place with its attendant threats of unemployment and
low pa y especially after the ad option of New Economic Polic y and the imminent
life
cyc le r isks - a new source of insecurity which inc ludes the cha nging demands
of
family life, sepa ration, divorce and elderly dependents ± are tormenting the
society.
Risk has become central to one's life. It is within this background life insurance
polic y
has been introduced by the insurance companies covering risks at various levels.
Life
insurance coverage is aga inst disableme nt or in the event of death of the
insured,
economic support for the dependents. It is a measure of social security to
livelihood
for the insured or dependents. This is to make the right to life meaningful, worth
living and right to livelihood a me ans for sustenance. Therefore, it goes without
saying that an appropriate life insurance policy within the paying capacity and
means
of the insured to pay premium is one of the social security measures envisaged
under
the India n Constitution. Hence, right to social security, protection of the
family,
economic empowerment to the poor and disadvantaged are integral part of the right
to
life and dignity of the person gua ranteed in the constitu tion.
Man finds his security in income (money) which enables him to buy food, clothing,
shelter and other necessities of life. A person has to earn income not only for
him self
but also for his dependents, viz., wife and children. He has to provide le gally
for his
family needs, and so he has to keep aside something regularly for a rainy day and
for
his old age. This fundamental need for security for self and depende nts proved to
be
the mother of invention of the institution of life insurance.
5
What is Insurance
:
The business of insurance is related to the protection of the economic values of
assets. Every
asset has a value. T he asset would have been created through the efforts of the
owner. The
asset is valuable to the owner, because he expects to get some benefit from it.
The benefit
ma y be an income or some thing else. It is a benefit be cause it meets some of
his needs. In the
case of a factory or a cow, the product generated by is sold and income
generated. In the case
of a motor car, it provides comfort and convenienc e in transportation. There is
no direct
income.
Every a sset is expec ted to last for a certain period of time during which it
will perform. After
that, the benefit may not be available. There is a life-time for a machine in a
factory or a cow
or a motor car. None of them will la st for ever. The owner is aware of this and
he can so
manage his affairs that by the end of that period or life-time, a substitute is ma
de ava ilable.
Thus, he makes sure that the value or income is not lost. However, the asset ma y
get lost
earlier. An accident or some other unfortunate event may destroy it or make it
non-functional.
In that case, the owner and those deriving benefits from there, would be deprived
of the
benefit and the planned substitute would not have been ready. There is an adverse
or
unpleasant situation. Insurance is a mechanism that helps to reduce the effect of
such adverse
situations.
Insurance, in law and economics, is a form of risk management primarily use d to
hedge
against the risk of a contingent loss. Insurance is de fined as the equitable
transfer of the risk
of a potential loss, fro m one entity to another, in exc hange for a premium.
Insurer, in
economics, is the company that sells the insuranc e. Insurance rate is a factor
used to
determine the amou nt, called the premium, to be charged for a certain amount of
insurance
coverage. Risk management, the practice of appraising and controlling risk, has
evolved as a
discrete field of study and practice.
Origin of Insurance
PRACTICE OF INSURANCE IN INDIA: 1818-1956
It is claimed that insurance was practiced in India even in Vedic times in one
form or the
other. The Sanskrit term "Yogakshema " in the Rigveda me ant some kind of
insurance, which
was practiced by the Aryans in India nearly 3000 years ago. During the Mughal
period
insuranc e took firm roots. There are eve n references to the cover a gainst war
risks. Losses
due to the passage of ro ya l troops through farms were compensated b y the Sta te
as a gesture
of goodwill.
The ye ar 1818 is an epoch -making year in the histo ry of our country. The first
Life Insurance
Company on India soil appe ars to have been started in this ye ar. A group of
Europeans
pioneered the establishment of the Oriental Life Insurance Society to afford
relief to the
distressed relatives of European. The venture was not quite successful but the
company was
reformed in 1829.The renewed Company also got into trouble in 1833 when Agency Hou
se
of Calcutta, partners of the same, fell.
6
Prince Dwarkanath Tagore was the only solvent partner & the sole responsibility
for carrying
on the institution developed on him. Meanwhile, e arly in Janury1834, the
Government made
up its mind to establish a Public Insurance Company & a Committee was set up for
this
purpose .A number of foreign Insurance Companies then operating in the country
viewed this
move with alarm. The y set up Committees of the ir own enquire into their
individual affairs.
Dwarkanath Tagore, too, had a Committee appointed to look into the affairs of the
Oriental.
As a result, another company was born out of the previous one in the name of "New
Oriental
Company"
In the reorganization of the "Oriental" in the year 1834, two other gentlemen were
associated.
One was Ramta nu Lahiri and the other Rustamjee Cowasjee. The latter was another
prominent figure of the business world. Rustamjee entered insurance business in
1828, he
was already known to the community and the Government as a we althy Parsi merc
hant.
Rustamjee's connection with insurance also started with "Laudable Societies", but
he was
later on associated with Companies like "Sun Life Office (1834) ", New Orienta l
(1835),Universal Life (1835) , New Laudable (1840) , and Indian Laud able (1841) .
He was
also on the Committee of the Union Insurance Company which was formed b y a group
of
five persons. This Company was issuing policies covering river-risks only. He was
intimately
connected with the Committee of Insurance Offices in Ca lcutta. Rusta mjee
Cowasjee &
Dwarkanath Tagore was probably the first Indians to join in partnership business
with the
Europeans & in the field of insurance the y were pioneers on this side of the
country.
Apart from Calcutta, several enterprising people in Bombay started in 1823 the
"Bombay
Life" Assurance Company. The company went into liquidation soon and could not
revive. In
1829, the "Madras Equitable "was formed. It fina lly ceased to function in 1921
due to
financial difficulties after the First World War.
The effort to set up a public insurance company at the government level also went
in vain,
mainly from objection of private operators. Majority of the early attempts to form
insurance
offices were in the province of Bengal. This was due to its political & economic
importance
at that time.
The contribution of Raja Ram Mohan Roy, one of the greatest social reformers of
India, to
the development of life insurance is very great. He was deeply concerned about the
sad plight
of de sperate widows and helple ss orphans.
OVERSEAS INSURERS
Initially, when Life Offices were established in large numbers in Britain, some of
them
ventured to issue sterling policies to the British residents in India. Premiums
collected here
were credited to England largely for British beneficiaries. Business seems to
have been brisk
and profitable and was usually under short term policie s. Insurance mortality
tables and
insufficient mortality data of Englishmen in India made the premiums heavy-hea
vier than at
home. Insurance was denied to the "natives" even if they wa nted it- for their
lives were
always considered risky and sometimes valueless. When Indian lives were accepted
as a very
special case, the extras charged were still hea vier.
Promine nt amongst the companies which came to India around this period was the
"Med ical
Inva lid and General" incorporated in London in 1841. As more areas were annexed
and the
7
ruling power, with vested interests in developing trade, took charge , the
"Medical" extended
its area of operation, established large connections, absorbed the" Agra Life" and
in 1835,
took over the "New Oriental". P.M. Tate, the then manager of the "Medical", was a
keen
businessman, widely liked, influential a nd shrewd. With W.F. Ferguson, who was
the
manager of the "New Oriental" before amalgamation, he commenced very active
operations
which were temporarily affected by the 1857 "Mutiny".
The Universal Life Insurance Company established in England in 1836 opened its
Indian
Branch in 1840 and enjoyed a long period of successful operations until it was
taken over b y
the "North British" in May 1901. Insurance exceeding Rs. 10 crores were issued in
India
during this period. Another English Company ope rating in India at that time was
the Colonia l
Life Assurance Company. It was established in 1846 under the auspices of the
Standard Life
Assurance Company. The original prospectus of this company declared its purpose as
"extending to the Colonies of Great Britain and to Indian the full benefit of Life
Assurance".
It appointed agents with local boards whic h were first established on Calcutta,
Bombay,
Madras and Colombo. Later on this company was taken over by the "Standard Life"
and
made valuable contribution to investigations into the mortality experience of
assured lives in
India. Eventually it ceased its operations in India in 1938.
It is difficult to say which was the oldest Life Policy in India, but the oldest
known appears to
be one sold by the Royal Insurance (which commenced business in India in 1845) on
the life
was to Cursetjee Furdonjee on 6th January 1848, no reference to any earlier polic
y being
available. In the year 1853, the Liver pool and London and Globe Insurance Compa
ny
established in England in 1836, commenced business in India. Sir Charles Forbes
was its first
agent, succeeded by M/s. Forbes, Forbes and Campbell. It a ccepted only European
live s and
commenced insuring Indian lives only after 1929.This too, was mainly to oblige
good agents
of the Company for classes other than life business. The North British and
Mercantile was the
next company to appear on the Indian scene.
It started fire insurance business in the year 1861 and life business 1864. The
London
Assurance started life business in 1864, limited principally to European lives and
closed
down its life department when the Life Assurance Companies Act 1912 made
submission of
returns compulsory.
On 3rd December, 1870, seven earnest men of Bomba y with just se ven rupees for
initia l
expenses gave shape to a plan of offering insurance to the public without the
risk of ruin and
the "Bombay Mutual Life Assurance Society" came into existence. This was followed
by the
Orie ntal Life Assurance Company in1874, the Bharat in 1896 and the Empire of
India in
1897.
THE BIRTH OF INDIAN INSURERS
With the advent of the 20th century, the glorious renaissanc e of swadeshi days
dawned. At
the same time, well- to do Indians realized the potentiality of Indian Insurance
business. The
Swadeshi movement of 1905-1907 gave rise to more insurance companies. The United
India
in Madras, National Indian and Nationa l Insurance in Calcutta and the Co-
operative
Assurance at Lahore were established in 1906. In 1907, Hindustan Co-operative
Insurance
Company took its birth in one of the rooms of the Jorasanko House of the great
poet
Rabindranath Tagore, in Calcutta. The Indian Mercantile (1907) was started in
Bombay,
8
General Assurance (1908) at Ajmer and the Swadeshi Life (Later Bombay Life) in
Bombay
in 1908.
The end of the First World War (1914-18) witnessed a n influx of insurance
companies in
India. Famous Indian business houses started new insurance companies. Industrial
and
Prudential Bombay, Western India, Satara, were floated before the war, but by
1919,
companies like Jupiter General, New India, Vulcan Insurance Company etc. came
into being.
Pandit K.Santhanam with blessing of Lala Lajpat Rai and Pa ndit Motilal Nehru
started Laxmi
Insurance Co. Similarly, Andhra Insurance was started in M asulipatnam, with the
initiative of
stalwarts like Dr. Pattabhi Sitaramaiah. From political platforms also, national
leaders
supported this cause. It is duty to every Indian to support only Indian
Insurance. The keynote
of our Swaraj is in placing a ll our insurance with our Indian companies", said
Mahatma
Gandhi in his m essage. "I hope Indians will realize the importance of patriotism
only through
Indian insurance institution", stated Pandit Jawaharlal Nehru. Thus, the cause of
Indian
insuranc e became a national issue. The pursuit to boost Indian insurance
represented a
crusade to extricate the Indian economy from foreign domination.
PROGRESS IN INSURANCE BUSINESS
The growth of Life Insurance in concrete terms could be said to being during the
first two
decades of twentieth century when most of the major companies were founded. They
grew in
terms of rise in the number of companies, in terms of number of polic ies and sum
assured as
well as total life fund. Indian Insurance Year Book, published for the first time
in 1914, gives
the figure of the total business-in -force as 22.44 crore whic h grew to Rs. 298
crore in 1938.
In 1914, there were only 44companies tra nsacting insuranc e business in India,
and during the
next 25 years their number rose to 176. The total progress on all the primary
heads, viz. life
fund (Rs. 50.50 crore), premium income (Rs. 10.50 crore) and new business (Rs.
43.30 crore)
indicate that Indian Insurance Business had been ma king a definite headway during
this
years. The inter-war -years thus saw rapid growth life insurance in India.
The promotion of new life insurance companies continued to be almost a craze and
insurance
companies mushroomed. In this period, 176 insurance companies were formed and many
of
them failed. Thus unhealthy growth was harmful to the interest of the polic y
holde rs and
insuranc e business in India. Feeling concerned about it, the All India Life
Assurance Offices'
Association urged upon the Governme nt in 1932 to undertake the insurance
legislation to
(a) Compulsorily register all Life Insurance companies.
•
(b) Secure a deposit of Rs.2 lakh from all Life Insurance companies.
•
(c) Compe l foreign companies doing business in India to keep sufficient funds in
•
India securities to meet their liabilities under all polic ie s issue d in India.
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Nationalization
THE LIFE INSURANCE CORPORATION OF INDIA: 1956
This was the first step taken towards the nationalization of life insurance
business in India.
On 20th January, 1956 all life insurance companies were taken over by 43 nominated
custodians. The custodians were experienced senior executives of private insurance
companies, reporting directly to the Finance Ministry. From the word go, the
complex task of
running the industr y on a permanent basis and c ontinuing the services to polic y
holders
without interruption were their major concerns. The actual work of integration had
to await
le gislation. The custodians managed the insurance companie s till 1-09-1956, when
Life
Insurance Corpora tion was established under the genera l direction and control of
the Ministry
of Finance.
The Ordinance provide d for the transfer of the control of 154 Indian insurers, 16
non Indian
insurers and 75 provident societies. These arrangements were designed to ensure
that no
inconvenience whatsoever was caused to the policy holders. With the Government
take over
the ma nagement aimed towards the evolution of a common uniform premium rate,
policy
conditions and service and working procedures and above all to help promote team
spirit.
The corporation, a body corporate shall consist of not more than 15 members
appointed b y
the Central Government, one of them being appointe d by the government as
chairman.
The capital of the corporation was at Rs 5 crore provided by the ce ntral
government.
INSURANCE SECTOR REFORMS
In 1993, Malhotra Committee, headed by former Finance Secretary and RBI Governor
R.N.
Malhotra was formed to evaluate the Indian Insurance industry and re commended its
future
direction.
The Malhotra committee was set up with the objective of complementing the reforms
initiated in the financial sector.
The reforms were aimed at "creating a more efficient a nd c ompetitive financ ial
system
suitable for the requirements of the economy keeping in mind the structural change
s currently
underway and recognizing that insurance is an important part of the over all
financial system
where it was necessary to address the need for similar reforms...".
In 1994, the committee submitted the report and some of the key recommendations
included:
(1) STRUCTURE
Government stake in the Insurance Companies to be brought down to 50%.
•
Government should take over the holdings of GIC and its subsidiaries so that these
•
subsidiaries can act as independent corporations.
All the insurance companies should be given greater freedom to operate
•
12
(2) COMPETETION
Private Companies with minimum paid up capital of Rs.1 bn should be allowed to
•
enter the industry.
No Company should deal in both Life and General Insurance through a single entr y.
•
Foreign Companies may be allowed to enter the industry in collaboration with the
•
domestic companies.
Postal Life Insurance should be allowed to operate in the rural market.
•
Only one State Leve l Life Insurance Company should be allowed to operate in each
•
state.
(3) REGULATORY BODY
The Insurance Act should be cha nged
•
An Insurance Regulatory Body should be set up.
•
Controller of Insurance (Currently a part from the Fina nce Ministry)should be
made
•
independent
(4) INVESMENTS
Mandatory Investments of LIC Life Fund in government securities to be reduced from
•
75% to 50%.
GIC and its subsidiaries are not to hold more than 5% in any company (There
current
•
holdings to be brought down to this leve l over a period of time).
(5) CUSTOMER SERVICE
LIC should pay interest on d elays on payments beyond 30 days.
•
Insurance Companies must be encouraged to set up unit linked pension plans
•
Computerization of operations and updating of technology to be carried out in the
•
insurance industry.
The committee emphasized that in order to improve the customer service and
increase the
coverage of insurance industry should opened up to competition. But at the same
time, the
committee felt the need to exercise caution as any failure on the part of new
players could
ruin the public confidence in the industr y.
Hence, it was decided to allow competition in a limited way by stipulating the
minimum
capital requirement of Rs. 100 crores. The committee felt the need to provide gre
ater
autonomy to insurance companies in order to improve their performance and enable
them to
act as independent companies with economic motives. For this purpose, it had
proposed
setting up an independent regulatory bod y.
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Liberalization :
OPENING UP OF INSURANCE SECTOR – 1999 THE INSURANCE
REGULATORY AND DEVELOPMENT AUTHORITY
Reforms in the Insurance sector were initiated with the passa ge of the IRDA Bill
in
Parliament in December 1999. The IRDA since its incorporation as a statutory
body in April 2000 has fastidiously stuck to its schedule of framing regulations
and
registering the private sector insurance companies.
The other decision taken simultaneously to provide the supporting systems to the
insurance sector and in particular the life insurance compa nies wa s the launch
of
the IRDA's online service for issue and renewal of licenses to agents.
The app roval of institutions for imparting training to age nts has a lso ensured
that
the insurance companies would have a trained workforce of insurance agents in
place to sell their products, which are expected to be introduced by early next
year.
Since being set up as an independent statutory body the IRDA has put in a
framework of globally compatible regulations. In the private sector 14 life
insurance co mpanies have been registered.
ENTRY OF PRIVATE COMPANIES
Under the IRDA Act, private companies ca n now operate in India's insurance
industry. However, they must obtain a license from the IRDA before being
permitted to write busine ss.
To have its license application considered, a domestic private company must be
registered in accordance with the Companies Act of 1956 and have approximate ly
US$ 20 million of investment capital. The specific licensing requirements that
Private Indian Companies must fulfill are set forth in the Registration on Indian
Insurance Companie s Regulations, published by the IRDA 2000.
LIFTING OF BARRIERS TO FOREIGN INVESTMENT
The IRDA Act also lifts certain barriers to foreign direct investment in Indian
insurance industry.
Global insurers are now permitted to set up and register a domestic company in
order to write business in India. However, regulations stipulate that the y have a
capital base of at least US $ 20 million, and their investment in such company is
capped at 26 percent. Thus, to participate in the market, they must form a joint
venture with an India n partner that is able to inve st the remaining funds.
The equity investments limit is the same for global reinsures seeking to write
business in India, but they are required to put up a capital of approximately US$
45
million in order to establish a domestic company.
14
Since the IRDA first enacted these rules, 13 new life insurance companies have
entered the market.
On the other hand, no global reinsurer has established a domestic company.
Instead, most of the top international reinsuranc e companies operate from their
overseas offic es by sharing the reinsurance risks picked up by the GIC. A recent
proposal ha s been put forward to increase foreign direct investment to 49
percent.
In addition, global companies are pushing for the right to establish branc h
offices
in India. These changes are likely to substantially increase the presence of
international insurers, reinsurers, and brokers in India.
The IRDA Insurance Brokers Act in India 2002 permitted overseas insurance and
reinsurance brokers to enter the market, but with the same equity cap as that
governing the operations of foreign insurers and reinsurers. Thus, foreign brokers
must also form a joint venture with an Indian partner in order to establish an
Indian
broking house.
The 2002 IRDA legislation established four broker categories, one of which
brokers must select when applying for a license:
1. Category 1A : Direct General Insurance Broker
2. Category 1B : Direct Life Insurance Broker
3. Category 2 : Reinsurance Broker
4. Category 3: Composite Broker
5. Category4: Others, for example Insurance Consultants a nd Risk
Management Consultants.
Each category has different solvenc y mar gins and capital adequacy ratios, and
all
categories need to carry professional indemnity insurance at different minimum
levels.
In the years since market libe ralization wa s initiated, the insurance sector has
witnessed some impressive changes. The needs of insurance and reinsurance
buyers have grown; the market is introducing new products to address these needs;
and the services of brokers are now seen as critic al to making informed insurance
and reinsurance decisions.
OVERVIEW OF THE CURRENT INSURANCE MARKET
In the years since the IRDA Act initiated market reforms, the insurance sector has
experie nced some remarkable cha nges.
The entry of a large number of Indian a nd Foreign private companies in life
insurance business has to lead greater choice in terms of products and services.
Incre ased consumer awareness of the be nefits a nd importance of insura nce and
reinsurance has generated many more buyers; and new distribution channels_
among them brokers, bank assurance, the Internet, and corporate agents_ have
provided additional wa ys of getting products and services to customers.
15
Example 1
In a villa ge, there are 400 houses, each valued at Rs. 20000. Each ye ar, on the
average, 4
houses get burnt, resulting into a total loss of Rs. 80000. If all the 400 owners
come together
and contribute Rs. 200 each, the common fund would be Rs. 80000. this is enough
to pay Rs.
20000 to each of the 4 owners whose houses got burnt. Thus, the risk of 4 owners
is spread
over 400 house-owners of the village.
Example 2
There are 1000 persons who are all aged 50 and are healthy. It is expected that of
these, 10
persons may die during the year. If the economic value of the loss suffered by the
family of
each dying person is taken to b e Rs. 20000, the total loss would work out to Rs.
200000. If
each person in a group contributed Rs. 200 a year, the common fund would be Rs.
200000.
This would be enough to pa r Rs. 20000 to the family of each of the ten persons
who die.
Thus, the risks in the case of 10 persons, are shared by 1000 persons.
Insurance of ‘Human Asset’
A human being is an income generating asset. One ¶s manual labour, professional
skills and
business acumen are the assets. This asset also can be lost through unexpectedly
early death
or through sickness and disabilities caused by accidents. Accidents may or may not
happen.
Death will happen, but the timing is uncertain. If it happe ns aro und the time of
one ¶s
retirement, when it could be expe cted that the income will normally cease, the
person
concerned could have made some other arrangements to meet the continuing needs.
But if it
happens much earlier when the alternate arrangements are not in place, there can
be losses to
the person and dependents. Insurance is necessary to help those dependent on the
income.
A person, who may have made arrangements for his needs after his retireme nt, also
would
need insurance. This is because the arrangements would have been made on the basis
of some
expectations like, likely to live for a nother 15 years, or that childre n will
look after him. If
any of these expectations do not become true, the original arrangement would
become
inadequate and there could be difficulties. Living too long can be as much a
problem as dying
too young. Both are risks, which need to be safeguarded against. Insurance takes
care.
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Insurance of Intangibles :
The concept of insurance has been exte nded beyond the coverage of tangible
assets.
Exporters run risk of losses if the importers in the other country default in pa
yments or in
collecting the goods. They will also suffer heavily du e to sudden changes in
currency
exchange rates, economic policies or political disturbances in the other country.
These risks
are insured. Doctors run the risk of being c harged with negligence and subsequent
liability
for damages. The amounts in question can be fairly large, beyond the capacity of
individuals
to be ar. These are insured. Thus, insurance is e xtended to intangibles. In some
countries, the
voice of a singer or the legs of a dancer may be insured.
Types of Insurance :
Any risk that ca n be quantified c an potentially be insured. Specific kinds of
risk that ma y
give rise to claims are known as "perils". An insurance polic y will set ou t in
detail which
perils are covered by the policy and which are not.
Below is a (non-exhaustive) list of the many different types of insurance that e
xist. A single
policy ma y cover risks in one or more of the categories set forth below. For e
xample, auto
insuranc e would typica lly cover both property risk (covering the risk of theft
or damage to
the car) and liability risk (covering legal claims from causing an accident). A
homeowner's
insuranc e policy in the U.S. typically includes property insurance covering
damage to the
home and the owner's belongings, liability insurance covering certain legal claims
against the
owner, and even a small amount of health insurance for medical expenses of guests
who are
injured on the owner's property.
‡ Automobile insuranc e known in the UK as motor insurance, is pr obably the most
common
form of insurance and ma y cover both legal liability claims aga inst the driver a
nd loss of or
damage to the insured's vehicle itself. Throughout most of the United States an
auto insurance
policy is required to le gally op erate a motor vehicle on public roads. In some
jurisdictions,
bodily injury compensation for automobile accident victims has been changed to a
no-fault
system, which re duces or eliminate s the ability to sue for compensation but
provides
automatic eligibility for benefits.
‡ Aviation insurance insures against hull, spares, deductible, hull war and
liability risks.
‡ Boiler insurance (also known as boiler and machiner y insurance or equipment
breakdown
insuranc e) insures against acc idental physical damage to equipment or machiner
y.
‡ Builder's risk insurance insures against the risk of physical loss or damage to
property
during construction. Builder's risk insurance is typica lly written on an "all
risk" basis
covering damage due to any cause (including the negligence of the insure d) not
otherwise
expressly excluded.
19
Business insurance can be any kind of insurance that protects businesses against
risks. Some
‡
principal subtypes of business insurance are (a) the various kinds of professional
liability
insurance, also called professional indemnity insurance, which are discussed below
under that
name; and (b) the business owners polic y (BOP), which bundles into one policy ma
ny of the
kinds of coverage that a business owner needs, in a way a nalogous to how
homeowners
insuranc e bundles the coverage that a homeowner needs.
‡ Casualty insurance insure s against accidents, not necessarily tied to any
specific property.
‡ Credit insurance repays some or all of a loan back when certa in things happen
to the
borrower such as unemployment, disability, or death. Mortga ge insurance (which
see below)
is a form of credit insurance, although the name credit insurance more often is
used to refer to
policies that cover other kinds of debt.
‡ Crime insurance insures the policyholder against losses arising from the
criminal acts of
third parties. For example, a company can ob tain crime insurance to cover losses
arising from
theft or embezzlement.
‡ Crop insura nce "Farmers use crop insurance to reduce or mana ge various risks
associated
with growing crops. Such risks include crop loss or damage caused b y weather,
hail, drought,
frost damage, insects, or disease, for insta nce."
‡ Defense Base Act Workers' compensation or DBA Insurance provides coverage for
civilian
workers hired by the government to perform contracts outside the US and Canada.
DBA is
required for all US citizens, US residents, US Green Card holders, and all
employees or
subcontractors hired on overseas government contracts. Depending on the countr y,
Foreign
Nationals must also be covered under DBA. This coverage typically inc ludes
expenses
related to medical treatment and loss of wages, as well as disability and death
benefits.
‡ Directors and officers liability insurance protects an organization (usually a
corporation)
from costs associated with litigation resulting from mistakes incurred b y
directors and
officers for which they are liable. In the industry, it is usually called "D&O"
for short.
‡ Disability insurance policies provide financial suppo rt in the event the polic
yholder is
unable to work because of disabling illness or injury. It provides monthly support
to help pa y
such obligations as mortgages and credit cards.
o Total permanent disability insurance provides benefits when a person is
permanently
disabled and can no longer work in their profession, often taken as an adjunct to
life
insurance.
‡ Errors and omissions insurance : See "Professional liability insurance" under
"Liability
insurance".
‡ Expatriate insurance provides individuals and organizations operating outside
of their home
country with protection for automobiles, property, health, liability and business
pursuits.
‡ Financ ial loss insurance protects individuals and companies a gainst various
financial risks.
For example, a business might purchase cover to protect it from loss of sales if a
fire in a
factory prevented it from carrying out its business for a time. Insurance might
also cover the
failure of a creditor to pay money it owes to the insured. This type of insurance
is frequently
20
referred to as "business interruption insuranc e." Fidelity bonds and surety bonds
are inc luded
in this categor y, although these products provide a benefit to a third party (the
"obligee") in
the event the insured party (usually referred to as the "obligor") fa ils to
perform its
obligations under a contract with the oblige.
‡ Health insurance policies will often cover the cost of private medical
treatments if the
National Health Service in the UK (NHS) or other publicly-funded health programs
do not
pa y for them. It will often result in quicker health care where better facilities
are available.
‡ Home insurance or homeowners insurance: See "Property insurance".
‡ Liability insurance is a very broad superset that covers legal claims against
the insured.
Many types of insurance include an aspect of liability coverage. For example, a
homeowner's
insurance policy will normally include liability coverage which protects the
insured in the
event of a claim brought by someone who slips and falls on the property;
automobile
insuranc e also includes an aspect of liability insurance that indemnifies against
the harm that
a crashing car can cause to others' lives, health, or property. The protection
offered by a
liability insurance polic y is twofold: a legal defense in the event of a lawsuit
commenced
against the polic yho lder and indemnific ation (payment on behalf of the insured)
with respect
to a settlement or court verdict. Liability policies typically cover only the ne
gligence of the
insured, and will not apply to results of willful or intentional acts by the
insured.
o Environmenta l liability insurance protects the insured from bodily injur y,
property damage
and cleanup costs as a result of the dispersal, release or escape of pollutants.
o Professional liability insurance a lso called professional indemnity insurance,
protects
professional practitioners such as architects, lawyers, doctors, and accountants
aga inst
potential negligence claims made by their patients/clients. Professional liability
insuranc e
may take on different names depending on the profession. For example,
professional liability
insuranc e in refere nce to the medical profession may be called malpractice
insurance.
Notaries public may take out errors and omissions insurance (E &O). Other potentia
l E&O
policyholders include, for example, real estate brokers, home inspectors,
appraisers, and
website developers.
‡ Life insurance provides a monetar y benefit to a decedent's family or other
designated
beneficiary, and may specifically provide for burial, funeral and other final
expenses. Life
insuranc e policie s often allow the option of having the proceeds paid to the
benefic iar y either
in a lump sum cash payme nt or an annuity.
o Annuities provide a stream of payments and are generally cla ssified as
insurance be cause
the y are issued b y insurance companies and regulated as insurance a nd require
the same kinds
of actuarial a nd inve stment management expertise that life insura nce requires.
Annuities and
pensions that pay a benefit for life are sometimes regard ed as insurance against
the possibility
that a retiree will outlive his or her financia l resources. In that sense, they
are the complement
of life insurance a nd, from an underwriting perspective, are the mirror image of
life
insurance.
‡ Locked funds insurance is a little-known hybrid insurance policy jointly issued
by
governments and b anks. It is used to protect public funds from tamper b y
unauthorized
parties. In special cases, a government may authorize its use in protecting semi-
private funds
21
which are liable to tamper. The terms of this type of insurance are usually very
strict.
Therefore it is used only in extre me cases where maximum security of funds is
required.
‡ Marine insurance and marine cargo insurance cover the loss or da mage of ships
at sea or on
inla nd waterways, and of the cargo that may be on them. When the owner of the
cargo and
the carrier are separate corporations, marine cargo insurance typically
compensates the owner
of cargo for losses sustained from fire, shipwreck, etc., but excludes losses that
can be
recovered from the carrier or the carrier's insurance. Many marine insurance
underwriters will
include "time element" coverage in suc h policies, which extends the indemnity to
cover loss
of profit and other business expenses attributable to the delay caused b y a
covere d loss.
‡ Mortgage insurance insures the lender against default by the borrower.
‡ National Insurance is the UK's version of social insurance (which see below).
‡ No-fault insurance is a type of insura nce policy (typically automobile
insurance) where
insurers are indemnified by their own insurer regardless of fault in the incident.
‡ Nuclear incident insurance covers damages resulting from an incident involving
radio active
materials and is generally arranged at the national level. (For the United
States, see the Price-
Anderson Nuclear Industries Indemnity Act.)
‡ Pet insurance insures pe ts aga inst accide nts and illnesses - some companies
cover
routine/wellness care and burial, as well.
‡ Political risk insurance can be ta ken out b y businesse s with operations in
countries in which
there is a risk that revolution or other political conditions will result in a
loss.
‡ Pollution Insurance A first-party coverage for contamination of insured
property either b y
external or on-site sources. Coverage for liability to third parties arising from
contamination
of air, water or land due to the sudden and accidental release of hazardous
materials from the
insured site. The policy usually covers the costs of cleanup a nd may include
coverage for
releases from underground storage tanks. Intentional acts are spe cifically exc
luded
‡ Property insurance provides protection against risks to property, such as fire,
theft or
weather damage. This includes specialized forms of insurance such as fire insura
nce, flood
insuranc e, earthquake insurance, home insurance, inland marine insurance or
boiler
insurance.
‡ Purchase insurance is aimed at providing protection on the products people
purchase.
Purchase insurance can cover individual purchase protection, warranties, guarante
es, care
plans and even mobile phone insurance. Such insurance is normally very limited
in the scope
of problems that are covered by the polic y.
‡ Retrospectively Rated Insurance is a method of establishing a premium on large
commercial
accounts. The fina l premium is based on the insured's actual loss experience
during the policy
term, sometimes subject to a minimum and maximum premium, with the final premium
determined by a formula. Under this plan, the current year's premium is based
partially (or
wholly) on the current year's losses, although the premium adjustments ma y take
months or
years beyond the current year's expiration date. The rating formula is guaranteed
in the
insurance contrac t. Formula: retrospective premium = converted loss + basic
premium × tax
multiplier. Numerous variations of this formula ha ve be en developed and are in
use.
‡ Social insurance can be many things to many pe ople in many countries. But a
summary of
22
One is paying for it later, out of the savings. One has to pay for it only as long
as one lives or
for a lesser period if so chosen. There is no other scheme which provides this
kind of benefit.
Therefore life insurance has no substitute.
Even so, a comparison with other forms of savings will show that life insurance
has the
following adva ntages.
‡ In the event of death, the settlement is easy. The heirs can collect the mone
ys quicker,
because of the facility of nomination and assignme nt. The fac ility of nomination
is now
available for some bank accounts.
‡ There is a certain amount of compulsion to go though the plan of savings. In
other forms, if
one changes the original plan of savings, there is no loss. In insurance, there is
a loss.
‡ Certain c annot claim the life insurance moneys. They can be protected against
attachme nts
by courts.
‡ There are tax benefits, both in income tax and in capita l gains.
‡ M arketability and liquidity are better. A life insurance polic y is property
and can be
transferred or mortgaged. Loans can be raised aga inst the policy.
The following tenets he lp agents to believe in the benefits of life insurance.
Such faith will
enhanc e their determination to sell and their perseverance.
‡ Life insurance is not only the best possible wa y for family protection. There
is no other
way.
‡ Insurance is the only way to safeguard against the unpredictable risks of the
future. It is
unavoidable.
‡ The terms of life are hard. The terms of insurance are easy.
‡ The value of human life is far greater than the value of prope rty. Only
insurance can
preserve
it.
‡ Life insurance is not surpassed by many other savings or investment
instrument, in terms of
security, marketability, stability of value or liquidity.
‡ Insurance, including life insurance, is essentia l for the conservation of many
bu sinesses, just
as it is in the preservation of homes.
‡ Life insurance enhances the existing standards of living.
‡ Life insurance helps people live financ ia lly solvent live s.
‡ Life insurance perpetuates life, libe rty and the persu it of happiness.
‡ Life insurance is a wa y of life.
24
Segment-wise segregation:
A further segregation of the premium underwritten during the period indicates that
Life, Annuity, Pension and Hea lth contributed Rs.2329869.52 lakh (64.24%),
Rs.74006.48 lakh (2.04%), Rs.1221904.91 lakh (33.69%) and Rs.897.90 lakh (0.02%)
respectively. In respect of LIC, the bre ak up of life, annuity a nd pension
categories
was Rs.1677831.45 lakh (58.04%), Rs.69437.82 la kh (2.40%) and Rs.1143339.44
lakh (39.55%) respectively. In case of the private insurers, Rs.652038.07 lakh
(88.58%), Rs.4568.66 lakh (0.62%), Rs.78565.47 lakh (10.67%) and Rs.897.90 lakh
(0.12%) respectively was underwritten in the four segments.
Unit linked and conventional premium:
Analysis of the statistics in terms of linked and non-linked premium indicates
that
49.46% of the business was underwritten in the non-linked category, and 50.54% in
the linked category, i.e., Rs.1793702.35 lakh and Rs.1832976.45 la kh respective
ly. In
case of LIC, the linked and non-linked premium was 41.38% and 58.62%
respectively, as against whic h for the private insurers taken together this stood
at
86.53% and 13.47% respectively. During the corresponding period of the previous
year, linked and non- linked premium indicates that 54.74% of the busine ss was
underwritten in the non-linked category, and 45.26% in the linked category, i.e.,
Rs.752509.54 lakh and Rs.622185.30 lakh respective ly. In case of LIC, the linked
and
non-linked premium was 33.96% and 66.04% respectively, as a gainst which for the
private insurers taken together this stood at 77.02% and 22.98% respe ctively.
Growth momentum continues in October 2006 with 25.3 percent
All-round growth :
The month of October 2006 has been the month of extraordinar y growth for the non-
life insurers with the growth rate high at 25.3 percent. This ac hie ved rate is
only
slightly below that of September of 25.8 percent. As against the monthly renewals
of
Rs.1772 crore in Octobe r last year, the premium income scaled in 2006 is
Rs.2220
crore. The established players have recorded an accretion of Rs.151 crore at a
growth
rate of 11.3 percent. The new players have had an accretion of Rs.297 crore at a
growth rate of 63 percent. Among the former, New India leads with an accretion of
Rs.60 crore followed by Orie ntal with Rs.56 crore. But the stellar performances
in
the month have come from ICICI Lombard that has p roduced a massive accretion of
Rs.167 crore with Reliance adding Rs.56 crore to its meager renewal premium of
Rs.12 crore.
The new pla yers ha ve continued to maintain a strong grip on the ir market share
that
stands at 35 percent. Two points of interest to the market have emerged. One is
that
the monthly accretion of ICICI Lombard at Rs.167 crore is higher than the combined
accretion achieved by a ll the established players of Rs.151 crore. This
performance
should stand out as of interest to the market. The second point of market interest
is
that for the first time, the October monthly premium of ICICI Lombard at Rs.310
crore has exceeded the monthly premium performances of National Insurance and
UIIC that have accomplished premiums of Rs.305 crores and Rs.257 crore
respective ly. The established players do seem to be coming under increasing
pressure
by the new pla yers with their re lentless high growth rates and premium
productions.
30
even pet dogs. Whereas in India about 80 percent of human beings a nd major
natural
resources have not been insured in globalization er a.
It is, therefore , an urgent need to explore the challenges and opportunities
faced b y the
insurance sector in India.
India’s Insurance Industry Likely To Jump By 500% In 2010:
ASSOCHAM :
The Associated Chambers of Commerce and Industry of India (ASSOCHAM) has
projected about 500% hike in the size of domestic insurance business which will
grow to
US$ 60 billion b y 2010 from the current size of around US$ 10 billion as the
growing
competitive age is developing a larger appetite among people for wider insurance
coverage.
The projections of the Chamber are based on fee dback that it received from its
various
constituents, engaged in the insurance business, highlighting that India ¶s life
insurance
premium as a percentage of GDP is currently estimated at 1.8% against 5. 2% in US,
6.5%
in UK and about 8% in South Korea.
Releasing the analysis, ASSOCHAM President, Mr. Venugopal N. Dhoot said that rural
and semi-urban India will contribute US $35 billion to the Indian insurance
industry b y
2010, inc luding US $20 billion by way of life insurance and the rest US $15
billion
through non-life insurance schemes.
³ A large part of rural India is still untapped due to poor distribution, large
dista nces and
high costs relative to returns. Urban sector insurance is estimated to reach US
$25 billion
by 2010, life insurance US $15 billion and non- life insurance US $10 billion ´ ,
added Mr.
Dhoot.
ASSOCHAM findings reveals that in the coming years the corporate segment, as a
whole
will not be a big growth area for insurance companies. This is because pe
netration is
already good and c ompanies receive good services. In both volumes a nd
profitability
therefore, the scope for expansion is modest.
ASSOCHAM has suggested that insurer ¶s strategy should be to stimulate demand in
areas
that are currently not served at all. Insurance companies mostly focus on
manufacturing
sector; however, the services sector is taking a large a nd growing share of India
¶s GDP.
This offers immense opportunities for expansion opportunities.
To understand the prospects for insurance companies in rural India, it is very
important to
understand the requirements of India's villa gers, their daily lives, their
peculiar needs and
their occupational structures. There are farmers, craftsme n, milkmen, wea vers,
casua l
labours, construction workers and shopkeepers and so on. More often than not, they
are
into more than one profession.
The rural market offers tremendous growth opportunities for insurance companies
and
insurers should develop viable and cost-effective distribution channels; build
consumer
awareness and c onfidence. The Paper found that there are a total 124 million
rural
households. Nearly 20% of all farmers in rural India own a Kissa n Credit cards.
The 25
million credit cards used till date offer a huge data base and opportunity for
insurance
companies. An extensive rural age nt network for sale of insurance products could
be
35
established. The agent can play a major role in creating awarene ss, motivating
purchase
and rendering insurance services.
There should be nothing to stop insurance companies from trying to pursue their
own
unique policies and target whatever needs that they want to target in rural
India.
ASSOCHAM suggests that insurance needs to be pa ckaged in such a form that it
appears
as an acceptable investment to the rural people. In the near future, when we ¶ ll
see more
innovations in agriculture in the form of corporatization or a more professiona l
approach
from the farmers ¶ side, insurance will definitely be one option that the rural
Indian is
going to accept.
ASSOCHAM believes that insurers should enter into tie-ups or understandings with
governme nt age ncies to ensure the success of the insurance schemes. The ne ed of
the
hour is to have innovative policie s that have explicit benefits for the people
to observe,
understand and measure.
Indian Insurance Industry: New Avenues for Growth 2012 :
Description: With an annua l growth rate of 15-20% and the largest number of life
insurance policies in force, the potential of the Indian insurance industry is
huge. Total
value of the Indian insurance market (2004-05) was estimated at Rs. 450 billion
(US$10
billion). According to government sources, the insurance and banking services ¶
contribution to the country's gross domestic product (GDP) is 7% out of whic h the
gross
premium collection forms a significant part. The funds availab le with the state-
owned
Life Insurance Corporation (LIC) for investme nts are 8% of GDP. Till date, only
20% of
the total insurable population of India is covered under various life insurance
schemes,
the penetration ra tes of health a nd other non-life insurances in India is also
well below the
international level. These facts indicate the of im mense growth potential of the
insurance
sector.
The year 1999 saw a revolution in the Indian insurance sector, as major structural
changes
took place with the ending of government monopoly and the passage of the Insurance
Regulator y and Develop ment Au thority (IRDA) Bill, lifting all entry
restrictions for
private pla yers and allowing foreign players to enter the market with some limits
on direct
foreign ownership. Though, the existing rule says that a foreign partner can hold
26%
equity in a n insurance company, a proposal to inc rease this limit to 49% is
pending with
the governme nt. Since opening up of the insurance sector in 1999, foreign
investments of
Rs. 8.7 billion have poured into the Indian market and 21 private companies have
been
granted licenses.
Innovative products, smart marketing, and aggressive distribution ha ve e nabled
fledgling
private insurance companies to sign up Indian c ustomers faster than anyone
expected.
Indians, who had a lways seen life insurance as a tax saving device, are now
suddenly
turning to the private sector and snapping up the new innovative products on
offer.
The life insurance industry in India grew b y an impressive 36%, with premium
income
from new business at Rs. 253.43 billion during the fiscal year 2004-2005, braving
stiff
competition from private insurers. This report, ³ Indian Insurance Industry: New
Avenues
for Growth 2012 ´ , finds that the market share of the state behemoth, LIC, has
clocked
21.87% growth in business at Rs.197.86 billion by selling 2.4 billion new policie
s in
36
2004-05. But this was still not enough to arrest the fall in its market share, as
private
players grew by 129% to mop up Rs. 55.57 billion in 2004-05 from Rs. 24.29 billion
in
2003-04. Though the total volume of LIC's bu siness increased in the last fiscal
year
(2004-2005) compared to the previous one, its market share came down from 87.04 to
78.07%. The 14 private insurers increased their market share from about 13% to
about
22% in a ye ar's time. The figures for the first two months of the fiscal year
2005-06 also
speak of the growing share of the private insurers. The share of LIC for this
period has
further come down to 75 percent, while the private players have grabbed over 24
percent.
There are presently 12 general insurance companies with four public sector
companies
and eight private insurers. According to estimates, private insurance companies
collectively have a 10% share of the non-life insurance market. Though the focus
of this
market researc h re port is on the pote ntial growth on the Indian Insurance
Sector, it also
talks about the market size, market segme ntation, and key de velopments in the
market
after 1999.
37
CHAPTER 2
RESEARCH METHODOLOGY
38
RESEARCH OBJECTIVES:
1. To compare the performance of LIC and private insurance companies in India.
2. To find out the performances of LIC and private insurance companies in each
category (size. growth, productivity a nd efficie ncy)
3. To compare grievance management of LIC and private insurance companies.
RESEARCH DESIGN :
a. Type of research design : Analytical Research
b. Data collection :
Secondary Sources
c. Statistica l T ools : Ratio Ana lysis
Bar Graph
RESEARCH PROCESS
In this research my research objective was to compa re the pe rformance of LIC and
Private
insuranc e companies. For this purpose I decided the four broad categories under
which I have
compared the LIC and Private insurance companies. These are:
1. Size
2. Growth
3. Productivity
4. Grie vance Handling
Under these Broad Categories I have analyzed 13 factors which are:
1. Size
•
Total Premium
•
Total Income
•
Size of Balance Sheet
•
Total number of Policies
•
Total number of Branches
2. Growth
•
Growth in Premium
•
Growth in Income
39
•
Growth in number of Policies
•
Growth in Market share
3. Produ ctivity
•
Business per Branch
•
Income per Branch
•
New Premium per Branch
4. Grie vance Handling
I have used the Se condary data of last five financial years. I ha ve collected
data from the
various balance sheet of LIC and other private insurance companies, web sites and
in some
cases I personally met some emplo yees of some insurance companies. I tried to
find out most
of the information required to compare the LIC and private insurance companies.
In Analysis I have found all the required data and on the basis of performance ga
ve the rank
to LIC and Private Insurance Companies on each factor and then points. Now these
Points
have been multiplied with the we ightage of that factor. And then after the a
nalysis of each
factor a consolidated point tab le has been prepared to know that which sector is
performing
better than other.
The Weightage for different categories are:
Factors Weightage
Size
25%
A. Total Premium 5%
B. Total Income 5%
C. Balance Sheet Size 5%
D. Total No. of Policies 5%
E. Total No. of Branches 5%
Growth
40%
A. First Premium 10%
B. Growth in Income 10%
C. Increase in No. of Policies 10%
D. Growth in Market Share 10%
Productivity 15%
A. Business per Branch 5%
B. Income Per Branch 5%
C. First Premium per Branch 5%
Grievance Handling 20%
40
LIMITATIONS:
1. Could reach to a limited number of documents of different insurance companies
in
regard to the management and other policies and resultant figures so as to
identify
the exact cause of their lag in performance.
2. Due to th e limited time could not study all the insurance
companies original
documents individually.
3. Non-Proficiency in technical aspects of insurance companies might have
hindered the
best analysis of the findings.
SIGNIFICANCE OF THE STUDY:
The Detailed Study has been done with the purpose of finding out the relative
share of LIC and
Private Insurance in India. It is useful for the people associated with the
Insurance Industry and
the research associates related to the Insurance Sector in India. This study will
acquaint them
with the data of all the banks complied at one place along with the findings,
conclusion and
recommendations.
41
CHAPTER 3
ANALYSIS AND
INTERPRETATION
42
1. SIZE :
(A) TOTAL PREMIUM :
(Rs. In crores)
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
63533 75127 90792 127822 149789
LIC
3120 7727 15083 28253 51561
Private
Insurers
TOTAL 66653 82854 105875 156075 201350
PREMIUM OF LIC
149789
160000
127822
140000
120000
90792
100000
80000
63533 75127
60000
40000
20000
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
PREMIUM OF PVT INSURERS
60000
51561
50000
40000
28253
30000
20000
15083
7727
10000
3120
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
43
points after
multiplying by
Avg. Pre mium
weightage
( In Crore s)
Rank points
(7.5%)
LIC 101412.20
1 1 7.5
Private Insurance Co. 21148.80
2 0.5 3.75
Average premium of LIC is much more than that of all insurance companies
altogether. LIC ¶s avera ge premium of the last five ye ars is nearly five time s
the average premium of the all other private insurance companies.
It can be said that up to that time their were less number of private players in
the fie ld of insurance but then also undoubtedly LIC is the king.
(B) TOTAL INCOME :
(Rs. In crores)
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
93089 112393 132147 174425 206363
LIC
4323 9049 18863 24242 52648
Private
Insurers
TOTAL 97412 121442 151010 198667 259011
INCOME OF LIC
250000
206363
200000
174425
132147
150000
93089 112393
100000
50000
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
44
2. GROWTH :
o
(A) FIRST PREMIUM :
ß
(
)
Rs. In crores
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
17347 20653 28515 55934 59996
LIC
2440 5564 10270 19425 33715
Private
Insurers
TOTAL 19787 26217 38785 75359 93711
FIRST PREMIUM OF LIC
70000
55934 59996
60000
50000
40000
28515
30000
17347 20653
20000
10000
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
FIRST PREMIUM OF PVT
INSURERS
40000
33715
35000
30000
25000
19425
20000
15000
10270
10000
2440 5564
5000
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
50
Growth in First
points after
Growth in
Premium
multiplying
First Premium
(in Absoute
by
(in Percentage
Terms) (in
weightage
Terms)
crores) Rank points
(10%)
LIC 245.85 42649
2 0.5 5
Private Insurance Co. 1281.76 31275
1 1 10
Though LIC has attained more growth in absolute terms i.e. Rs.42649
crores but private players being so less in number five years back has achieved a
dream come true growth of 1281.76 % which is certainly a matter of pride for
them.
(B) GROWTH IN INCOME :
(
)
Rs. In crores
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
12101 19303 19754 42277 31988
LIC
2692 4725 9814 5379 28406
Private
Insurers
TOTAL 14793 24028 29568 47656 60394
% GROWTH IN INCOME :
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
14.9 20.7 17.5 32 18.3
LIC
165 109.3 108.4 28.5 117
Private
Insurers
TOTAL 17.8 24.6 24.3 31.5 30.3
51
180
165
160
140
117
109.3 108.4
120
100
LIC
80
PVT INSURERS
60
INDUSTRY
32
40
28.5
17.8 24.6 24.3 31.5 30.3
18.3
14.9 20.7 17.5
20
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
Growth in
points after
Growth in
Income
multiplying
Income
(in Absoute
by
(in Percentage
Terms) (in
weightage
Terms)
crores) Rank points
(10%)
LIC 164.34 19887
2 0.5 5
Private Insurance Co. 955.20 25714
1 1 10
Here LIC has neither attained more growth in absolute terms i.e.
Rs.19887 crores as compared to 25714 crores of private pla yers nor has got
more growth in terms of percentage.this shows that private players are doing
great job in enhancing their business.
(C) INCREASE IN NUMBER OF POLICIES :
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
1475992 -2989946 7632584 6638585 -616693
LIC
804696 574228 1638335 4050884 5339264
Private
Insurers
TOTAL 2280688 -
9270919 10689469 4722571
2415718
52
3. PRODUCTIVITY :
(A) BUSINESS PER BRANCH :
(Rs. In crores)
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
28.93 34.20 40.9 55.55 59.20
LIC
7.5 9.61 9.17 9.2 8.07
Private
Insurers
BUSINESS PER BRANCH
70
59.2
60
55.55
50
40.9
40
34.2
LIC
28.93
30
PVT INSURERS
20
7.5 9.61 9.17 9.2 8.07
10
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
points after
Av g. Business
multiplying by
Per Branch (In
weightage
crores)
Rank points
(5%)
LIC 43.756
1 1 5
Private Insurance
Co. 8.71
2 0.5 2.5
Avg business per branch of LIC is much higher than that of whole private
insurance companies.
55
4. GRIEVANCE HANDLING :
TOTAL NUMBER OF GRIEVANCES :
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
474 704 851 354 651
LIC
45 195 540 507 1406
Private
Insurers
NUMBER OF GRIEVANCES RESOLVED :
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
39 123 215 313 80
LIC
26 83 216 450 1103
Private
Insurers
% OF GRIEVANCES RESOLVED :
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
8.2 17.5 25.3 88.4 12.2
LIC
57.7 42.6 40.0 88.7 78.4
Private
Insurers
58
GRIEVANCES IN LIC
800
704
651
700
540 507
600
474
450
500
400
TOTAL
300
216
RESOLVED
200
123
80
39
100
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
GRIEVANCES IN PVT. COMPANIES
1600
1406
1400
1103
1200
1000
800
TOTAL
540 507
600
450
RESOLVED
400
216
195
200
45
26 83
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
% OF GRIEVANCES RESOLVED
100
88.4
88.7
90
78.4
80
70
57.7
60
50
LIC
42.6 40
40
PVT INSURERS
25.3
30
17.5
20
12.2
8.2
10
0
FY 03-04 FY 04-05 FY 05-06 FY 06-07 FY 07-08
59
points after
multiplying by
% Grievances
weightage
resolved
Rank points
(7.5%)
LIC 25.37
2 0.5 3.75
Private Insurance Co. 69.70
1 1 7.5
Grievance Ha ndling is one of the major issues in any organization. It plays an
important role in Insurance sector. People do attract towards companies who
handles their grievances.
Here we see that private players are much ahead of LIC when the matter comes
to grievance management. In the last five years LIC has resolved only 25.37 %
of cases brought in front of them while the percentage of cases resolved in case
of private players is 69.7 % .
This shows that private players are very serious about their image and are
working hard to provide the solution of the problems of the people as early as
possible.
60
CHAPTER 4
FINDINGS &
CONCLUSIONS
62
•
LIC, being the oldest pla yer in the existing insurance market, has the biggest
market
share of 73.9 % whic h was 87.3% five years earlier. We see that private insurance
companies are penetrating in the customer base of LIC.
Overall we can see that private insurance companies are giving a tough
competition to the LIC and will certainly create a good business for themselves
in the coming days.
•
There are many new e ntrants in this sector. There are many private insuranc e
companies who have reported loss in this a nd previous years. This is the main
reason
why private insurance companies la g behind LIC in case of business per branch.
There is a big differenc e betwe en them.
•
Same is the case when it comes to income pe r branch. LIC is much ahead of private
insuranc e companies in this field. They are undoubted champions in insurance when
it
comes to profit earning.
•
New busine ss is increasingly going towards private insurance companies but still
the
customer base of LIC is ver y strong. In issuing new policies per branch also,
they are
ahead of private insurance companies though not by very large margin.
Customer base of LIC is very strong and still business per branch, profit per
branch or premium per branch, they are leading much ahead of private
insurance companies.
•
LIC ha s not shown their good concern when the matter of grieva nce handling
comes.
Private insurance companies are far ahead in this matter. LIC has just resolved
25%
cases in the last five years while private insurance companies have resolved
nearly
70% cases. This is a matter from where customer shift starts. We have seen the
rapid
increase in customer base of private insurance companies which ca n be very much
affected b y this factor.
Overall we have seen tha t still LIC is very famous but private insurance
companies are
growing at exceptionally fast pace. Private companies show due concern in
grievance
management and brings innovative schemes to attract the customers. Right now they
are giving good competition to LIC and very soon they will give very tough
competition
to Life Corporation of India.
64
REFRENCES :
ÿ
Data on Indian Insurance from http://www.irdaindia.org
ÿ
Different statistics from http://www.rbi.org.in
ÿ
Journals published by Insurance Regulatory & Development Authority.
ÿ
Ma nageme nt of financial institutions by R.M. Srivastava
ÿ
http://www.businesstoday.com
ÿ
http://www.businessworld.com
ÿ
http://www.economictime s.com
ÿ
Different Survey on Insurance sector conducted by IIRC.
ÿ
Profile of Indian Insurance Companies by IRDA.
ÿ
www.licindia.co.in
ÿ
www.sbilife.co.in/
ÿ
www.tata-aig-life.com
ÿ
www.bharti-axalife.com/
ÿ
www.hdfcinsurance.com/
ÿ
www.reliancelife.co.in/
ÿ
www.bajaja llianz.com/
ÿ
www.metlife.co.in/
ÿ
www.birlasunlife.co m/
ÿ
http://www.finance. indiamart.com
65