Sunrise

High tech advantages with old fashioned service

Customer Satisfaction and Product Review Survey

Note: The following survey will be help us to improve our products and services
to our customers.
Please read carefully and answer the following questions.

1. Have you bought/used our products?

Yes
No

tisfaction

and Product Reviews

2. How long have you bought/used our products?

Less than 6 months
1 year to less than 3 years
3 years to less than 5 years
5 years or more
3. Which of our products do you buy/use?
Vegetables
Fruits
Processed Products (like Mayonnaise, Jam, Juice, etc.)
Other
4. How frequently do you purchase our products?
Every day
Every week
Every month
Every 4 - 6 months
Once or twice a year
5. How important were each of the following attributes in your decision to purchase our product/service?
Pricing
Quality
Friend Recommendation
Sunrise
TV commercial
Market Advertising
High tech advantages with old fashioned
service

6. How would you rate your overall satisfaction with us?

Very satisfied
Somewhat satisfied
Neither satisfied or dissatisfied
Somewhat dissatisfied
Very dissatisfied
Comment (optional)

7. Please rate us on the following attributes:

Quality
Freshness
Price
Customer Service

Very
satisfied

Somewhat
satisfied

Neither satisfied
or dissatisfied

Somewhat
dissatisfied

Very
dissatisfied

8. When you hear our businesses name, what main idea comes to mind (something we stand for)? (optional)

9.

What do we do that
makes us unique from
competitors? (optional)

10. Compared with competitors, where do we rank in this specialty?

Much better than competitors

Somewhat better than competitors
The same as competitors
Somewhat worse than competitors
Much worse than competitors

11. Do you have any suggestions for improving our products/ services? (optional)

12.

How likely is it that you

would recommend us to a friend/colleague?
Very likely

Somewhat likely
Neither likely or unlikely
Somewhat unlikely
Very unlikely

13. What city do you live in?

Comayagua
Tegucigalpa
San Pedro Sula
Other
14. Please indicate your gender :
Male
Female
Prefer not to answer
15. Which range includes your age?
Younger than 18
18 - 24
25 - 34
35 - 44
45 - 54
55 - 64
65 or older
Prefer not to answer

Thanks for your participation on this survey.

Universidad Nacional Autonoma de Honduras

Centro Universitario Regional del Centro
Depto. de Lenguas Extranjeras

Product/Service Survey of an agriculture company

Class: Technical English (TL-120)

Section: 1700

Teacher: Lic. Oscar Caceres

Student Name:
Yudith Maldonado
Hector Jonathan Borjas

Cta.
20131900334
20121012365