Professional Documents
Culture Documents
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Objective for today’s session
Discuss how business results are enabled by BPM Software (BPMS) with
three keys to success:
Speed
Ease
Scalability
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Potential uses of BPM Software for the insurance industry
Automate rules (underwriting, claims, accounting, actuarial, risk control,
etc) and include human intervention as necessary
Automate processes to enable straight-thru processing (new business,
renewals, cancellation, endorsements, billing, etc)
Access data on a real time basis inside and outside the organization
Reduce costs to distribute products
Remove barriers to business such as manual application processes and
disconnected billing processes
Create ability to monitor and improve processes to insure efficiency and
excellent customer experiences
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Adeptia: The Company & Products
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Product used by many industry leaders
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Business Process Management vs. BPMS
BPM is a discipline that allows you to manage, automate and optimize the flow of
information and business process steps that span your organization’s systems,
people, customers and partners within and beyond your corporate boundaries.
Manage:
Document business processes.
Share and collaborate between Business Users and IT developers.
Automate:
Create individual human workflow tasks.
Create automated system services and activities.
Implement execution of process flows with real-time or batch triggers.
Optimize:
Track and monitor processes in-flight.
Analyze post-completion logs and reports to identify bottlenecks.
Enhance and improve performance
BPM never ends it improves over time
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How does BPMS enable business results?
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Case Study – Meadowbrook Insurance Group
BPM Vision:
Enterprise wide effort working from the bottom up
Definition of Success:
Speed – Business and results
Ease – Make it easier for customers
Scalability – Tie costs to results, re-use whenever possible
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Business Problem— Slow and Costly Account
Current Process
MEADOWBROOK
AGENTS
3
1 2
Business Problem:
Poor cash flow due to 45 day period to reconcile payments
Agency cost increased by long reconciliation and error correction process
MIG costs increased due to manual reconciliation efforts
Manual entry of data into MIG systems caused errors and increased costs
Prior attempts to automate failed
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Original “As-Is” Process – All manual
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Required Business Outcomes
Business Goals:
Post cash receipts more quickly
Create automated data transfer process, minimize time and manual
intervention
Establish controls
Allow business users to handle process
Technology goals:
Use a tool that allows business & IT to work in a collaborative manner
Create solutions that can be reused for future projects
Create business rules to reduce human effort
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Solution – Account Current Process Automation
BEFORE
MEADOWBROOK
AGENTS
3
1 2
POINT –
Policy Mgmt System
Rec’vd Mail Business users
manually review
and process the
data files
Advantage System
AFTER
MEADOWBROOK
AGENTS F
I 3
1 2
R POINT –
Internet E Policy Mgmt System
W ADEPTIA
FTP Server
A
L
L 4
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New Process – Highly automated
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Solution allows human intervention
Business users are notified by emails
when any error-records are found
They login via web-browser to review and
fix errors
Î Significant increase in productivity!
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Business and Technology goals achieved
BPM Success
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Adeptia: Combines Process Workflow and Integration
+ +
Services
Execution Engine
Repository
Design Studio
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Adeptia Demonstration
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THANK YOU
Email: sales@adeptia.com
Phone: 312-229-1727 x118
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