Employee Resume

Name: Puneet Jain

CRM Technical Consultant

Mannai Partner CV

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Employee Resume
Personal Data:
Name
Nationality
Experience

: Puneet Jain
: Indian
: 4+ years

Languages

Language

Reading

Speaking

Writing

English

Excellent

Excellent

Excellent

Hindi

Native

Native

Native

Professional Skills:

CRM & ERP Tools: Microsoft Dynamics CRM 2011, 2013

RDBMS: SQL Server 2008, SQL Server 2012

Languages: C, C#,C++, SQL, JavaScript & JQuery, HTML, CSS, brief

exposure of WCF services

Operating System: Windows Server 2008, Windows XP, Windows

XP, Windows 7

Tools: SQL Server 2008 & 2012 ,Visual Studio 2010 & 2012, Avaya
One X Agent

MS BI: SSRS, SSIS

Other

Skills:

fetch

XML,

REST,

Brief

introduction

to

SOAP,

Installation of CCA, well versed knowledge of cluster environment

Professional Experience:

Project
UIDAI (The Unique
Identification
Authority of India)

Description
UIDAI intends to create and
maintain a common Customer
Relationship Management platform
to support Residents and other
partner agencies. This CRM
platform will support operations of

Responsibilities
Customization, design and coding
of CRM system, Writing plug-in,
JavaScript and workflows as per the
client requirement,Involved in
integration with various eco
systems (Java and .net portal)
through web services,Involved in

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Mannai Partner CV

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multiple contact centres that may
be servicing UIDAI. UIDAI caters
Indian citizens problem related to
Aadhaar grievances via
deployment of Dynamics CRM in
third party call centre environment
by providing sophisticated
resolution.

Alumni Management
System, Qatar
University
Data management system which is
responsible for their alumni
management. Organizing alumni
meet; send bulk SMS, send bulk
Email, Direct conversion with
alumni through Phone Call and
Data Migration to CRM from their
oracle Database are the features of
system
Trade & Tax, Delhi

The new consumption tax system

was finally put in force from April 1,
2005 in Delhi, along with 20 other
states. DVAT replaces the old Delhi
Sales Tax Act, Delhi Sales Tax on
Works Contract Act, Delhi Sales Tax
on Right to use goods Act and
Delhi Sales Tax on entry of motor
vehicles. The Department of Trade
and Taxes is the state department
in charge of all matters related to
VAT administration

Elite, Product Zven

Base of the Product is Microsoft

dynamics CRM. There are three
module Finance, HR, EMS
developed apart from vanilla

unit and integration

testing,Involved in bug
fixing,Integration of CRM with
AVAYA One-X agent,Installation of
CRM 2011 over distributed systems
and clustered
environments,Developed Dynamic
Search functionality ,Involved in
Production Changes after Go
live,involved in product
enhancement,Inbound and
outbound SMS
integration,Developed various
configuration mechanism to
improve product scalability.

Customization, design and coding

of CRM system,Writing plug-in,
JavaScript and workflows as per the
client requirement,Ingratiation of
CRM with external API's
(CISCO),Involved in unit and
integration testing,Installation of
SQl Server 2012 and CRM
2011,Data Migration from Oracle to
MS CRM Database,Alumni Portal
Integration,SQL Reports (Graphical
and Tabular)

Involved in Requirements
Gathering, Design and
Development,Customization,
design and coding of CRM
system,Writing plug-in, JavaScript
and workflows,Involved in unit and
integration testing,Installation of
SQl Server 2012 and CRM 2011 on
premise,Made documentation for
projects in all levels such as
requirements document, technical
and functional specs, integration
manuals, product marketing
documents etc.,Data Import
application for MS CRM,AD FS 2.0
Implementation for CRM system
Administrative tasks for MS CRM &
SharePoint

Customization, design and coding

of CRM system,Writing plug-in,
JavaScript and workflows,Finance
Portal design and
integration,Installation of SQl
Server 2012 and CRM 2011 on
premise,Web Services and WCF
services,AD FS 2.0 Implementation

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Mannai Partner CV

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for CRM system

Education:
Course

University

Master Degree in
Computer Application

Raj Kumar Goel Institute of Technology

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