RORY THOMSEN

528 North Second Street • Libertyville, Illinois 60048 RoryThomsen@sbcglobal.net  (847) 293-3351

Q UALIFICATIONS P ROFILE
Seasoned and top-performing Painting Contractor/ Owner/Operator with 16+ years experience managing high-
end residential and commercial projects.
• Direct complex, multi-faceted interior and exterior projects for commercial buildings and structures on time
and within budget parameters.
• Expertise in surface preparation, layout, paint differentiations, varnishes, stains, solvents, refinishing and
application techniques, and the mixing of colors, oils, and ingredients.
• Combine hands-on experience in dry wall and plaster taping, patching, and repair with proficiency using the
latest equipment and tools.
• Innovative and out-of-the-box thinker with talent applying the latest design trends and faux finishes; able to
instinctively transform client ideas and goals into the finished product.
• Exhibit the highest level of quality, safety, cleanliness, and professionalism; demonstrated record of being
highly perceptive and respectful of customer goals and objectives.
• Exemplary leader with a superb customer service orientation and demonstrated entrepreneurial spirit
transcending business development, sales, marketing, and budgeting.

P ROFESSIONAL E XPERIENCE
ALWAYS PAINTING – Libertyville, IL and Lake Geneva, WI 1993-2000 & 2004-Present
Owner/Operator
Oversee daily business operations of a proprietary residential and commercial painting business. Responsible for
business development, sales, advertising, marketing, financial control, and administrative procedures. Meet with
prospective clients to provide a comprehensive needs assessment and estimation. Monitor public projects and
handle the bidding process. Hire, train, and mentor painting crews. Assign roles, responsibilities, and tasks and
ensure staff delivers the highest quality talent while exhibiting professionalism at all times.
➢ Increased annual sales 25% by authoring and developing a comprehensive business plan and delivering
superior service to each client resulting in repeat business and referrals.
➢ Competed and secured high-end residential projects by producing work that reflects the latest decorating
trends using out-of-the-box creativity.

THE GAMMONLEY GROUP – LaGrange, IL 2000-2004

Customer Service & Quality Supervisor
Drove sales and built strong customer relationships for a leading real estate developer and home builder.
Conducted property tours to prospective buyers demonstrating quality, value, and the benefits of home
ownership. Orchestrated all pre-closing walk-throughs to ensure customer acceptance, review home
warranties, and provide tutorials on the proper operation of mechanical systems and appliances. Represented
company during formal inspections and documented construction, fixture, and equipment defects requiring
attention. Maintained constant communication with contractors and coordinated all repairs to ensure punch list
completion within a 90-day window. Managed inventory /purchasing of equipment not supplied by contractors.
➢ Served as the key contact to homeowners and high-end developments and associations before, during,
and after the building process and throughout the one-year warranty period.
➢ Decreased potential for law suits by immediately resolving problems and maintaining superior
communication to clients to promote goodwill.
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Prior success as Assistant Manager for Nippersink Country Club and Lodge in Genoa City, WI, (5 years).