Professional Documents
Culture Documents
Work effectively
with older people
Trainers Marking Guide
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Performance Criteria
1.
2.
3.
4.
1.2
1.3
1.4
2.2
2.3
Take into account personal values and attitudes when planning and
implementing work activities.
3.2
3.3
3.4
3.5
Outline strategies that the older person may adopt to promote healthy
lifestyle practices.
4.2
4.3
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4.4
5.
6.
7.
5.2
5.3
5.4
6.2
6.3
6.4
6.5
6.6
6.7
6.8
7.2
7.3
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8.
Identify key aspects of the quality framework and how they link
together.
8.2
8.3
8.4
8.5
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Assessment Record
Learner Name:
Assessor Name:
Location:
Date:
Satisfactory
The
Learners
content was:
portfolio
Satisfactory
The
Learners
performance was:
practical
Satisfactory
Competent
Comments
Learners Signature:
Date:
Assessors Signature:
Date:
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Assessment Matrix
Question
Questions Matrix
1.
1.1
2.
1.1
3.
1.2
4.
2.1
5.
2.1
6.
2.2
7.
2.3
8.
3.1
9.
3.1
10.
11.
3.5
12.
4.1
13.
14.
5.2
15.
16.
6.1
17.
6.1
18.
6.2
19.
6.3
20.
6.5
21.
6.6
22.
6.7
23.
6.8
24.
25.
7.1, 7.3
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Project Matrix
Task
PC
Portfolio
Practical
8.1-8.5
PC
Performance Criteria
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TRUE OR FALSE
1. When working within the aged care sector you may be working with
older people who: PC 1.1
a) Live in residential aged care environments
b) Live in the community
c) May not yet use aged care services but are considering it
d) All of the above
2. When working with older people you need to be aware of issues that
may arise as a person ages. List three issues that older people may
face in their life:
PC 1.1: Responses may include:
Social interaction
Living arrangements
Level of independence
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4. What does the HACC Program stand for and what is its purpose?
PC 2.1: Responses may include:
The HACC (Home and Community Care) Program provides services
such as domestic assistance, personal care as well as professional
allied health care and nursing services, in order to support older
Australians, younger people with a disability and their carers to be more
independent at home and in the community and to reduce the potential
or inappropriate need for admission to residential care.
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9.
Use the words in the table below to complete the following sentence.
people
values
attitudes
10. Give three (3) examples of people you can ask for support from when
managing ageist attitudes:
PC 3.2, 6.5, 7.1: Responses may include:
Supervisor
Colleagues
Carers
Health professionals
External agencies
11. When working with older people you need to work in a way that
minimises the effects of stereotypical attitudes on the person.
PC 3.5: True
12. Give an example of a suggestion you could give to an older person that
would promote a healthy lifestyle practice:
PC 4.1: Trainer to advise
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13. When delivering aged care services you need to: PC 4.2, 4.3, 5.1
a) Take into account the physical changes of the person
b) Already be a user of aged care services yourself
c) Recognise the persons interests and life activities
d) Both a) and c)
14. Give an example of when you have been working with an older person
and he/she has had an age-related problem you have had to help
him/her work through. What was the problem and how did your
knowledge of the age related problem help in this situation?
PC 5.2: Trainer to advise
15. Give an example where you have had to help an older person to realise
that certain changes associated with ageing may have an impact on
their daily activities. Were there any risks or potential risks you had to
communicate to the person?
PC 4.4, 5.3, 5.4: Trainer to advise
16. Give four (4) examples of the rights that older people have that you
should encourage older people and their advocates to be aware of:
PC 6.1: Responses may include:
Privacy
Confidentiality
Dignity
Freedom of association
Informed choice
To lodge a complaint
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17. List three (3) sources of information where you can find details on the
rights of older people:
PC 6.1: Responses may include:
Accreditation standards
19. Give an example how you could empower an older person in regard to
their service requirements:
PC 6.3: Responses may include but are not exclusive to:
20. What would you do if an older persons rights are not being upheld? PC
6.5:
a) Do nothing and let the person try to deal with the situation on
their own
b) Try to remedy the situation yourself
c) Report the situation to an appropriate person
d) Both a) and b)
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21. When providing services to older people you would alter the service
depending on their race, spiritual or sexual preferences.
PC 6.6: True
23. When working with older people, how would you be able to see signs of
elder abuse? PC 6.8
a) From various physical indicators
b) From various behavioural indicators
c) Indicators from the family/care giver
d) All of the above
25. When you are supporting an older person who is experiencing loss and
grief what can you do? PC 7.1, 7.3
a) Report the situation to an appropriate person
b) Let the person work through their grief alone
c) Provide the person with information where they can receive
relevant support services
d) Both a) and c)
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Write an essay of 1000 words explaining the impact the ageing population in Australia
has on funding and service delivery models. Include in your answer any recent changes
or amendments to legislation relating to the aged care sector
Apply understanding of the home and community care sector.
What does HACC and DVA stand for? What groups do they represent and what is their
purpose?
Outline other community care directions that exist in your local area
Apply understanding of the physical and psychosocial aspects of ageing.
You are a care worker who supports George with domestic duties, gardening and cooking.
George is 80 years old and lives alone but is still very fit and active. He regularly plays
lawn bowls and also likes to take walks around the local park. However recently one of
Georges best friends became ill and has been in hospital for a couple of months. He was
the person who George would meet up for their daily and weekly exercise. Since John has
been in hospital George has been a little sad and hasnt felt like going out of the house. As
a result he has become a little stiff, hasnt been sleeping very well and is a little agitated as
he is bored of reading books and watching television. George says he feels guilty that he
can still go out and walk and play bowls but his friend John cant and this is why hed prefer
not to go. You feel that George should still be taking part in his physical activities and
really want to try to encourage him to do so, even if he does it alone or finds another
person to join.
Outline the steps you would take to help George understand that for his own health and
wellbeing he should continue his normal healthy lifestyle. Consider the performance
criteria below when writing your responses.
Outline strategies that the older person may adopt to promote healthy lifestyle practices.
Take into account physical changes associated with ageing when delivering services.
Recognise and accommodate the older persons interests and life activities when
delivering services.
Assist the older person to recognise the impact physical changes associated with
ageing may have on their activities of living.
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Encourage and support the older person and/or their advocate/s to be aware of their
rights and responsibilities.
Provide information to the older person and/or their advocate/s to facilitate choice in
their decision-making.
Recognise and report to an appropriate person when an older persons rights are not
being upheld.
Resources required for Portfolio
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Conduct
work
that
reflects an understanding
of the key issues facing
older people and their
carer/s.
1.2
Conduct
work
that
reflects an understanding
of
the
current
philosophies of service
delivery in the sector.
1.3
1.4
Conduct
work
that
reflects an understanding
of current legislation.
NYS
NA
NA =Not Assessed
Comments/Observations
Demonstrate
broad
knowledge of policy and
programs such as HACC,
DVA and Government
community
care
directions.
2.2
2.3
Demonstrate
broad
knowledge of ageing in
place.
Demonstrate commitment to
the philosophy of positive
ageing.
3.1
Take
into
account
personal values and
attitudes when planning
and implementing work
activities.
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3.2
3.3
3.4
Conduct
work
that
reflects an understanding
of the individuality of
ageing.
3.5
Conduct
work
that
minimises the effects of
stereotypical
attitudes
and myths on the older
person.
4.2
Take
into
account
physical
changes
associated with ageing
when delivering services.
4.3
Recognise
and
accommodate the older
persons interests and life
activities when delivering
services.
4.4
Apply
understanding
of
changes associated with
ageing.
5.1
Take
into
account
physical
changes
associated with ageing
when delivering services.
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5.2
Apply
knowledge
of
common
problems
associated with ageing
when delivering services.
5.3
5.4
Communicate situations
of risk or potential risk
associated with ageing to
the older person.
6.2
Conduct
work
that
demonstrates
a
commitment to access
and equity principles.
6.3
Adopt
strategies
to
empower
the
older
person
and/or
their
advocate/s in regard to
their
service
requirements.
6.4
Provide information to
the older person and/or
their
advocate/s
to
facilitate choice in their
decision-making.
6.5
6.6
Provide
services
regardless of diversity of
race or cultural, spiritual,
or sexual preferences.
6.7
Provide information to
the older person and/or
their
advocate/s
regarding
mechanisms
for lodging complaints.
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6.8
Identify indicators
of
elder abuse and respond
appropriately in line with
organisation guidelines.
7.2
Use
appropriate
communication strategies
when older person is
expressing their fears
and
other
emotions
associated with loss and
grief.
7.3
8.1
8.2
Demonstrate
understanding
of
regulatory/ accreditation
quality
standards
in
relation to delivery of
services.
8.3
8.4
Complete documentation
that feeds into the quality
system.
8.5
Participate in quality
improvement activities.
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Critical Aspects
NYS
Comments
on
how
Learner
demonstrated critical aspects
Satisfactory
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Not Satisfactory
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Satisfactory
Response
Satisfactory
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Yes
No
Not Satisfactory
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The Learners
portfolio was:
overall
Satisfactory
Learners Signature:
Date:
Assessors Signature:
Date:
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Scenario: You are currently the manager of an aged care facility. You have been introduced to a
business person who is interested in building and opening an aged care residential facility in your
area. He does not have any knowledge of service delivery, accreditation standards and processes
for the aged care sector and would like your expert help in researching the project. You have been
asked to attend a meeting to explain how services are delivered in a quality framework and the
criteria that must be met in order to run an aged care facility. Your role is to talk to the group of
investors and answer any questions that they might have.
The meeting with the investors is to be the role play. Three or four colleagues or classmates are to
act in the roles of the investors and the Learner is to act the role of a manager of an aged care
facility that is currently operating.
Points that should be included in the presentation/role play are:
Explain key aspects of the quality framework and how they link together
Explain the regulatory/accreditation quality standards in relation to delivery of services
Give an example of how work practices must reflect an organisations policies and procedures
Give examples of completed documentation that feeds into the quality system
Explain the various activities that your current workplace take part in for quality improvement
Throughout the role play the trainer/assessor will ask questions in conjunction with the role play
and questions that may not relate to the specific situation that is being discussed. This is so that if
the situation does not have a specific issue that is required to be assessed in the Learner will still
fulfil the criteria.
In order to achieve consistency of performance, evidence should be collected over a set period of
time which is sufficient to include dealings with an appropriate range and variety of situations.
The Learner is required to check their progress with the trainer/assessor at the completion of each
part of the assessment before commencing the next.
The trainer/assessor will inform the Learner of any significant errors or misjudgments throughout
the procedure and give valuable feedback to the Learner for the rectification of the problem.
If the result of the assessment is that the Learner is Not Yet Satisfactory, the Learner may be
required to retake the assessment.
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Conduct
work
that
reflects an understanding
of the key issues facing
older people and their
carer/s.
1.2
Conduct
work
that
reflects an understanding
of
the
current
philosophies of service
delivery in the sector.
1.3
1.4
Conduct
work
that
reflects an understanding
of current legislation.
NYS
NA
NA =Not Assessed
Comments/Observations
Demonstrate
broad
knowledge of policy and
programs such as HACC,
DVA and Government
community
care
directions.
2.2
2.3
Demonstrate
broad
knowledge of ageing in
place.
Demonstrate commitment to
the philosophy of positive
ageing.
3.1
Take
into
account
personal values and
attitudes when planning
and implementing work
activities.
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CHCAC318B Work effectively with older people TMG
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3.2
3.3
3.4
Conduct
work
that
reflects an understanding
of the individuality of
ageing.
3.5
Conduct
work
that
minimises the effects of
stereotypical
attitudes
and myths on the older
person.
4.2
Take
into
account
physical
changes
associated with ageing
when delivering services.
4.3
Recognise
and
accommodate the older
persons interests and life
activities when delivering
services.
4.4
Apply
understanding
of
changes associated with
ageing.
5.1
Take
into
account
physical
changes
associated with ageing
when delivering services.
5.2
Apply
knowledge
of
common
problems
associated with ageing
when delivering services.
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CHCAC318B Work effectively with older people TMG
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5.3
5.4
Communicate situations
of risk or potential risk
associated with ageing to
the older person.
6.2
Conduct
work
that
demonstrates
a
commitment to access
and equity principles.
6.3
Adopt
strategies
to
empower
the
older
person
and/or
their
advocate/s in regard to
their
service
requirements.
6.4
Provide information to
the older person and/or
their
advocate/s
to
facilitate choice in their
decision-making.
6.5
6.6
Provide
services
regardless of diversity of
race or cultural, spiritual,
or sexual preferences.
6.7
Provide information to
the older person and/or
their
advocate/s
regarding
mechanisms
for lodging complaints.
6.8
Identify indicators
of
elder abuse and respond
appropriately in line with
organisation guidelines.
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7.2
Use
appropriate
communication strategies
when older person is
expressing their fears
and
other
emotions
associated with loss and
grief.
7.3
8.1
8.2
Demonstrate
understanding
of
regulatory/ accreditation
quality
standards
in
relation to delivery of
services.
8.3
8.4
Complete documentation
that feeds into the quality
system.
8.5
Participate in quality
improvement activities.
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Critical Aspects
NYS
Comments
on
how
Learner
demonstrated critical aspects
Satisfactory
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Not Satisfactory
Created Date:
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Satisfactory
Response
Satisfactory
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Yes
No
Not Satisfactory
Created Date:
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The Learners
portfolio was:
overall
Satisfactory
Learners Signature:
Date:
Assessors Signature:
Date:
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