Dimmers and Switches Troubleshooting Guide (Dealer)

In-Wall Dimmer Instructions … NAVIGATE DOCUMENT … Instructions
/ In-Wall Switch 1) To move to a section:

Troubleshooting Guide a) Click on the hyperlink for the problem type you
are experiencing.
Solutions Index 2) To return to the top of a section:
a) Select the “Beginning of Solution <letter>”
hyperlink.
A. Will Not Identify 3) To return to the index from a section:
B. Will Not Control The load a) Select the Solution Index hyperlink.
C. Will Not Power up
D. No LED’s
E. LED’s Flickering
Figure A-1
A. Will Not Identify
Solutions Index
1) Verify that the correct Software driver was
added to the project.
a) Example: Hardware is a Switch; Software
driver in project reflects a Dimmer
2) Verify the channel number (7-4-7).
a) Press the top button 7 times.
b) Press the bottom button 4 times.
c) Press the top button 7 times again.
d) The LED’s will flash what channel number
the device is on.
i) The LED’s flash very quickly.
3) Verify that the channel is correct on the
controller.
a) Highlight the controller in the System
Design tab in Composer. Figure A-2
b) Verify the channel number in the
properties page. Duplicate Identification Not Allowed
4) Reset the Zigbee device (9-9-9).
*Note* This will reset all ramp rates, LED If a device is identified in a project, Director will not
colors, and any other setting to factory default. allow it to be identified again somewhere else in the
a) Press the top button 9 times. project. Read the MAC address off of the keypad
b) Press the bottom button 9 times. (000fff0000c4c4c4) Located of the front cooling fins of
c) Press the top button 9 times again. the device as well as on the back.
d) Wait about 5 seconds and the LED’s will
begin to flash.
e) Device is ready when LEDs return to solid
blue.
5) Select a different device that is communicating
and identified.
a) Disconnect and re-identify this device
b) Verify that it is communicating and
identified.
c) This will verify that identification is Figure A-3
possible elsewhere.
6) Swap Images on the device (Dimmer and
Switch ONLY).
a) Hold bottom button during boot up until
LED’s start to flash quickly.
b) Release button.
c) The flashing will continue for 10-15
seconds, the LEDs will then go orange and
finally to blue.
d) Re-identify device.
7) Close composer and reboot the controller to
clear the Zserver Node Table
a) Disable and re-enable of Zserver is known
to do the same thing.
8) Verify that the device has not already been
accidentally identified elsewhere in the
project. [A-2]
a) In composer, go to connections, network.
b) Look through the Zigbee addresses of
identified devices. [A-3]
c) See if you can find the troublesome
device’s MAC address.
d) Un-identify device.
e) If you have a small number of devices you
may also choose to:
i) Disconnect all the switches/dimmers
only.
ii) Re-identify starting with the
troublesome device.
Beginning of Solution
Figure B-1
B. Will Not Control The load
Solutions Index Every Zigbee device actually has two copies of the firmware.
While updating, the opposing firmware file is overwritten
while the device still runs on the first file. At the end of the
*Note* This will reset all ramp rates, LED
update, the device reboots and loads the second “Image file.”
colors, and any other setting to factory default.
This step allows you jump back over to the previous image in
the event that something may be wrong with the current
image. .
begin to flash.
e) Device is ready when LED is solid blue.
Switch ONLY).
b) Release button.
seconds, the LEDs will then go orange and Figure B-2
finally to blue.
3) Check wiring.
a) Verify that the device is wired correctly.
i) All neutrals together.
ii) Black to Hot.
iii) Red to Load.
Beginning of Solution B
Figure B-3
Figure C-1
C. Will Not Power up
Solutions Index
1) The LEDs may just be dark. Attempt to reset
the Zigbee device (9-9-9).
begin to flash.
2) Along the same lines, Swap Images on the
device (Dimmer and Switch ONLY).
b) Release button.
c) The flashing will continue for 10-15 Figure C-2
finally to blue.
3) Check wiring.
ii) Black to Hot.
iii) Red to Load.
4) Rewire the device
i) Although the wires may be going into
the same wire nut, that doesn’t mean
that the wire are touching in there.
Beginning of Solution C
Figure C-3
Figure D-1
D. No LED’s
Solutions Index
1) Check power source.
a) Is the power OK?
b) Use a volt meter to verify 110VAC
c) Check the breaker.
2) Verify that the device is wired correctly.
ii) Black to Hot.
iii) Red to Load.
b) Check for a loose wire in a bundle.
d) Wait about 5 seconds and the LED’s will Figure D-2
begin to flash.
4) Make sure LED colors are not set to black.
a) Check Composer system design.
Switch ONLY).
b) Release button.
finally to blue.
6) Rewire the device
i) Although the wires may be going into
the same wire nut, that doesn’t mean
that the wire are touching in there.
Figure D-3
Beginning of Solution D
Figure E-1
E. LED’s Flickering
Solutions Index
1) Device is updating.
a) Wait ten minutes.
2) Device is wired wrong.
ii) Black to Hot.
iii) Red to Load.
3) Load is too high.
a) A Dimmer with none of the fins broken off
is rated at 1000 watts.
b) Each fin that is broken off, de-rates the
dimmer by 200 watts.
c) Similarly, ganging devices de-rates
dimmers and switches.
i) 1000 watts in a single gang box,
ii) 800 in a double gang. Figure E-2
iii) 600 in a triple or higher gang box.
begin to flash.
Switch ONLY).
b) Release button.
finally to blue. Figure E-3
Beginning of Solution E

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In-Wall Dimmer Instructions … NAVIGATE DOCUMENT … Instructions

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