BALANCED SCORECARD - INFORMATION TECHNOLOGY PRIORITY MEASURES

Priority

Objective

Information Technology

Measure

Leverage IT to enhance student 1. Web utilization

competitive advantage by
integrating technology into
teaching and learning

Sub-metric

Definition

DDS and PS

1b. Percentage of courses that are web Web-enhanced = class meets

enhanced
outside <70%

DDS

1c. # of current web-based/webenhanced programs

2. Tech enchanced classroom 2a. Percentage of courses that are
utilization
technology enhanced

Curriculum proposals

BSC Information Technology Indicators

PS and AV

3. Distance learning capacity & 3a. Number of joint programs facilitated

unitlization
by DL

Provost's Office

3b. Number of main campus DL

classrooms available

DL

3c. Number of distant DL classrooms on

our network

DL

3d. Total number of main campus DL

courses offered

DL & PS

3e. Total enrollment of main campus DL

courses offered

DL & PS

3f. Total enrollment at distant sites (for

DL courses offered)

DL and PS

3g. % of DL courses with distant

enrollment

Baseline

PS and AV

2b. Percentage of classrooms that are

technology enhanced

4. On-line testing

Data Source

1a. Percentage of courses that are web Web-based or WW = class meets

based
outside >= 70%

to at least one other distant site

DL & PS

3h. # local presentations taught in DL

classrooms

DL

4a. # of courses utilizing on-line testing

Assessment & Testing

4b. # of on-line test administered

Assessment & Testing

7/28/2005

Priority

Objective

Measure

Sub-metric

Definition

5. Utilization of emerging
technologies

5a. Number of laptop collections

available

IT & departments

5b. Number of laptops available

IT & departments

5c. Number of courses using "clickers"

ITL

5d. Number of courses using

sympodiums

IT & departments

6. Availability of software to
6a. Inventory of UA supported software
support teaching and learning packages

Leverage IT to enhance business 1. Availability of software to

processes, research and
support business processes
operational excellence

2. Utilization of WebCT for

business processes and
operational excellence

Departments

1a. Inventory of UA supported software

packages

IT

1b. # of application updates to support

business processes

IT

2a. Unscheduled downtime of key UA

systems (e.g. network, PS, key web
servers)

IT

2c. # of Two-Way surveys developed

and used
3. Availability of software and 3a. Inventory of site licenses for
technical support for research research, statistical analysis and
research databases

Baseline

IT

6b. Adhoc use of course software (e.g.

use of Westlaw and Lexis/Nexis)

2b. # of WebCT sites for non-course

related activity

BSC Information Technology Indicators

Data Source

Currently UA uses the course

management system WebCT

DDS

IT

IT & departments

3b. Personnel available to support

research

IT & departments

3c. # of software training sessions

offered

Software Training

3d. # of software training courses

offered

Software Training

7/28/2005

Priority

Objective

Measure

Sub-metric

4. Rankings and external

recognitions

4a. Annual Intel list

Definition

Data Source

Baseline

Provost's Office & IT

1. UA web resource utilization

Leverage IT to disseminate and to support internal business
processes
caputre data

2. % of the Data Warehouse

successfully implemented and
available

Increase IT user satisfaction and

engagement

BSC Information Technology Indicators

Establish baseline and

improve ratings on customer
satisfaction survey

comparison of course sections:

beginning and ending
enrollment as a percentage.

7/28/2005