Jan 26, 2010

Johanna Pettem
10 Maple St.
Brockville, Ontario. K6V 5L6
Home # (613) 345-0786, Cell # (613) 498-4309

Dear Human Resources Manager:

Please accept the attached résumé as an application, for any position

within your company. The 15 years of Administrative experiences and the
desire to keep updating my knowledge of new software programs, and the
willingness to learning new skills. Has also given me the personality to
provide a phenomenal customer service ability. I have organizational and
coordinating skills, I have scheduled internal and external activities,
prepared and arranged various promotional tools all while maintaining
effective inventory control levels. Dedicated to providing an excellent
quality Administrative service, I have demonstrated this commitment by
creating inventory control spreadsheets, in order to increase departmental
efficiency. Known to be effective in a fast-paced environment, able to
prioritize and manage various tasks simultaneously. With a strong
knowledge of a wide range of computer software, I am certain this will
benefit any position. Finally, I am also bilingual in both French and
English. Which I am sure will be a valuable asset.

I look forward to an opportunity to discuss my qualifications with you,

during an interview at your earliest convenience. Please contact me at the
coordinated numbers above. Should you require additional information?

Kind Regards,

Johanna Pettem
Johanna Pettem.

Encl.
Johanna Pettem
10 Maple St.
Brockville, Ontario. K6V 5L6
Home # (613) 345-0786, Cell # (613) 498-4309

OBJECTIVE: ADMINISTR ATIVE SUPPORT – CLERICAL

 Strong background in office administration with emphasis on public customer

service;
 Dedication to the job and strong drive for excellence and success;
 Ability to work in a multi-task environment, performing with completeness all
work duties and assignments.

SUMMARY OF QUALIFICATIONS

 Fluently bilingual in both French and English;

 Over 15 years of office experience in fast-paced environments;
 Consulted clients with job search, provided them with proper verbiage use in
cover letters and resumes;
 Experienced in facilitating and preparing various events, including
workshops;
 Safety representative in several roles;
 Advanced knowledge of computer software including, Word, Excel, Access,
ACCPAC, Simply Accounting, ISO400 and Electronic Mail.

EMPLOYMENT HISTORY

Office Administrator and Production Associate

2007-2009
Adecco Employment, Brockville

 Answered all incoming calls and redirected associates to appropriate staff

members;
 Registered new associates and provided information on client services;
 Set up associates for skills testing, and provided assistants when required;
 Compiled and sent all outgoing correspondence;
 Calculated and recorded associates’ weekly work hours for payroll;
 Coordinated and scheduled daily man agement appointments;
 Filled in for Production Associate, line coordinator and safety representative,
when our associates did not show up for work.

Office Administrative
2006-2007
Centre francophone de ressources à l’emploi, Kingston
1000 Island Employment Ressource Centre.

 Listened and analyzed clients requests and referred them to the appropriate
channels;
 Provided clients with information and resources by searching the internet for
upcoming jobs that best fit their ability;
 Assisted the clients in creating their cover letter and the making of résumés,
in both French and English to accommodate the job position they were
applying for;
 Coordinated managements daily client schedules, appointments and calls;
  Prepared various promotional, informational tools for community requests and
events;
 Created, edited and reproduced correspondence for counselors and senior
management;
 Assisted clients with the use of office resources and gave them the
assistance, required in order to continue their such independently and
successfully;
 Controlled and ordered all inventory supplies to enable the Resource Center
to stay within there budget guidelines.

CON’T EMPLOYMENT HISTORY

Production Associate
2004-2006
Manpower, Brockville

 Coordinated daily assembly line activities;

 Ensured quality control for all assembly line output;
 Team leader and safety representative for my shift;
 Produced daily quota and maintained the quality standard requirements.

Executive Office Administrator

2001-2004
Culligan, Brockville

 Analyzed and repaired requested equipment;

 Oversaw all the daily activities of the Commercial Industrial Division;
 Maintained effective inventory control and replenished as required;
 Increased departmental efficiency by creating inventory control spread sheets;
 Translated documents from English to French;
 Scheduled site visits, ordered the customers required softener style, and
scheduled the
Installation date;
 Calculated and communicated accurately, in a timely manner with payroll bi-
weekly;
 Performed all ministry-required laboratory ozone level testing, to provide
quality-bottled
water.

Production Associate and Material Handler

1999-2001 SCI Plant 34, Brockville

 Coordinated daily assembly line activities;

 Ensured quality control for all assembly line output;
 Solder and de Soldered through hole and surface mount components;
 Pulled all necessary material for the applications at hand;
 Inspected the boards for defects and repaired to specifications;
 Maintained and exceeded daily quota requirements.

Instructor of Learning
1996-1998
Academy of Learning, Brockville

 Taught various software applications to students of all ages;

 Coordinate and booked student appointments;
 Created and maintained all students’ progress and electronic files.
EDUC ATION

Diploma (Honors) in Micro Computer Business Applications

1996-1997
Academy of Learning, Brockville
 Micro Computer Business Applications

Ottawa University, Ottawa, Ontario

1984-1986
 Pre-Medical Studies

École Secondaire Charlebois, Ottawa, Ontario

1979-1984
 Secondary School Graduation Diploma for grade 12 and grade 13

References available upon request