Employee Satisfaction

A STUDY ON EMPLOYEE SATISFACTION ON WORKING
ENVIRONMENT IN ADITYA BIRLA RETAIL LIMITED(ABRL).

(MORE. ) CHENNAI.
BY
Reg. No. 80109601038

Of
A.V.C. College of Engineering
Mannampandal
Mayiladuthurai.
A PROJECT REPORT
Submitted to the
FACULTY OF MANAGEMENT STUDIES
In partial fulfillment of the requirements
For the award of the degree
Of
MASTER OF BUSINESS ADMINISTRATION
June - 2011
Declaration
DECLARATION
(Register No.80109601038), declare that the project
entitled A STUDY ON EMPLOYEE
SATISFACTION ON
WORKING ENVIRONMENT IN ADITYA BIRLA RETAIL

LIMITED(ABRL) is the work done by me during the period of
study under the supervision of MR.J.SWAMINATHAN, Professor,
Department of Management studies. With the best of my knowledge,
a similar work has not been submitted earlier to Anna University,
Thiruchirapalli or other institution for the fulfillment of the
requirement of a course of study.
This project work is submitted on partial fulfillment of the
requirement for award of the degree of MASTER OF BUSINESS
ADMINISTRATION
of
ANNA
UNIVERSITY,
THIRUCHIRAPALLI is my original work.

Place:
Date:
Signature
(S.RAJESHKUM
AR)
ACKNOWLEDGEME
NT
ACKNOWLEDGEMENT
I express my sincere thanks to, Principal, A.V.C. College of
Engineering, for having promoted strict discipline and hard work
during the period of my study in this course.
I
express
my
sincere
gratitude
to,
MR.S.RAJENDRAN ,Director, Department of management studies,

for his valuable services of conducting project work.
I express my hearty thanks to my project advisor
Mr.J.SWAMINATHAN, Professor, Department of Management
Studies for his valuable guidance.
I
am
grateful
MR.MADHANKUMAR(DEPUTYMANAGER)who
has-
permitted me to done my project work in the company.

I
RAMESH(
express
MANAGER
my
sincere
HR
gratitude
CIRCLE
to
HEAD
Mr.H.M
TNM,
KERALA ) ,Mr. K.S RAMANI (Sr.off.HR)and staff members of

the company for their kind help in providing pertinent data during the
course of project work.
I thank all other faculty members of the Department for their
support and Librarian for the timely help during the course of project
work.
Also I express my very heartiest thanks to my friends ,relatives
and my parents who helped me to shape this project.
ABSTRACT
Employee satisfaction is a set of favourable or unfavourable
feelings and
emotions
with which employees view their work. Employee
satisfaction is an affective attitude a feeling of relative like or dislike something (for

example, a satisfied employee may comment that I enjoy having a variety of tasks
to do)
There is an important difference between the job related feelings of
satisfaction and two other elements of employee attitudes

The same employee may have an intellectual response to her work,
stating the objective thought (belief) that my work is quite complex on another
occasion, the employee may voice her behavioural intentions to a coworker.(I plan to
quit this job in three months).
In this ABRL(More) employees were more satifaction towards working
Environment and they were highly satisfied to like their job i.e satisfaction towards
work,not only that they were more satisfaction on relationship with co-workers.
TABLE OF CONTENTS
CONTENTS
PAGE
NO.
List of tables
08
List of charts
09
I Introduction
11
II Company profile
17
III Research Methodology
21
IV Data Analysis and
24
Interpretation
V Findings, Suggesstions
67
and Conclusion
Annexure
70
Bibliography
73
LIST OF TABLES
LIST OF TABLES
SLNO
TITLE OF THE TABLE
4.1
PERCENTAGE ANALYSIS
4.2
AGE
GENDER
4.3
4.4
4.5
4.6
4.7
4.8
EXPERIENCE
DESIGNATION
QUALIFICATION
TENURE
MARITAL STATUS
EMPLOYEES
OPINION
PAGE NO
ABOUT
COMMUNICATION AMONG STAFF IN

4.9
THIS STORE IS EFFECTIVE

EMPLOYEES OPINION ABOUT THEY
WERE FEEL VALUED PART OF THIS
4.1.1
STORE
EMPLOYEES
OPINION
ABOUT
THE
STORE ATMOSPHERE IS GENERALLY

4.1.2
FRIENDLY.
EMPLOYEES
OPINION
PROMOTING
ABOUT
THE
AND
FAIR
RESPECT
TREATMENT AMONG ALL THE STAFF

4.1.3
IS HIGH PRIORITY IN THIS STORE

EMPLOYEES OPINION ABOUT THE
STORE HAS
POLICIES THAT ARE
SUPPORTIVE TO ITS STAFF.
4.1.4
EMPLOYEES OPINION
ABOUT THE
DISCIPLINARY PROCEDURES IN THIS

STORES
4.1.5
ARE
ENFORCED
EMPLOYEES
CONSISTENTLY
OPINION
WORKLOAD
AND
COMPLETION
TIMES
ABOUT
THE
EXPECTED
ARE
REASONABLE.
4.1.6
4.1.7
EMPLOYEES
OPINION
WORKLOAD
IN
ABOUT
THIS
THE
STORE
IS
DISTRIBUTED EUITABLY.
KNOW EXACTLY WHAT IS EXPECTED
4.1.8
OF THEM AS AN EMPLOYEE.
EMPLOYEES OPINION ABOUT HOW
THEIR
4.1.9
JOB
PERFORMANCE
MEASURED
EMPLOYEES OPINION ABOUT THEIR
STORE
LEADER
HAS
UNDERSTANDING
4.2.1
IS
THEIR DO
EMPLOYEES
OF
THEM
OPINION
CLEAR
WORK
ABOUT
CONFLICT AMONG STAFF IN STORE IS

4.2.2
MANAGED EFFECTIVELY.
EMPLOYEES
OPINION
PROBLEMS
ARE
ABOUT
EFFECTIVELY
MANAGED IN THIS STORE WHEN THEY

4.2.3
ARISE.
EMPLOYEES
OPINION
OVERALL IN THIS
4.2.4
ABOUT
STORE IS RUN
EFFECIENTLY
EMPLOYEES OPINION ABOUT OTHERS
IN THIS STORE TRUST ME TO PERFORM
THEIR JOB.
4.2.5
EMPLOYEES
FEEL
OPINION ABOUT THEY
HEARD
WHEN
THEY
COMMUNICATE WITH OTHERS IN THIS

4.2.6
STORE.
EMPLOYEES OPINION ABOUT IN THIS
4.2.7
STORE TRAINING IS MORE EFFECTIVE

EMPLOYEES OPINION ABOUT LIKE
4.2.8
THEIR JOB
LIKE WORK WITH
10
4.3.1
CHI-SUARE TEST NO-1
4.3.2
4.3.3
4.3.4
4.3.5
4.3.6
4.3.7
4.3.8
4.3.9
4.4.1
4.4.2
4.4.3
4.4.4
4.4.5
4.4.6
4.4.7
CHI-SQUARE TEST NO-2

ANOVA TEST NO-1 DESCRIPTIVES
ANOVA TEST NO-1 ONE WAY ANOVA
ANOVA TEST NO- 2 DESCRIPTIVES
ANOVA TEST NO -2 ONE WAY ANOVA
ANOVA TEST NO-3 DESCRIPTIVES
ANOVA TEST NO- 4 DESCRIPTIVES
CORRELATION TEST NO -1
CORRELATION TEST-NO-2
11
LIST OF CHARTS
12
LIST OF CHARTS
SLNO
TITLE OF THE CHARTS
4.1
PERCENTAGE ANALYSIS
4.2
AGE
GENDER
4.3
4.4
4.5
4.6
4.7
4.8
EXPERIENCE
DESIGNATION
QUALIFICATION
TENURE
MARITAL STATUS
EMPLOYEES OPINION ABOUT
PAGE NO
COMMUNICATION AMONG STAFF IN

4.9
THIS STORE IS EFFECTIVE

WERE FEEL VALUED PART OF THIS
4.1.1
STORE
STORE ATMOSPHERE IS GENERALLY
4.1.2
FRIENDLY.
PROMOTING RESPECT AND FAIR
TREATMENT AMONG ALL THE STAFF
4.1.3
IS HIGH PRIORITY IN THIS STORE

STORE HAS POLICIES THAT ARE
SUPPORTIVE TO ITS STAFF.
4.1.4

DISCIPLINARY PROCEDURES IN THIS
4.1.5
STORES ARE CONSISTENTLY ENFORCED

WORKLOAD AND EXPECTED
13
4.1.6
COMPLETION TIMES ARE REASONABLE.

WORKLOAD IN THIS STORE IS
4.1.7
DISTRIBUTED EUITABLY.
KNOW EXACTLY WHAT IS EXPECTED OF
4.1.8
THEM AS AN EMPLOYEE.
EMPLOYEES OPINION ABOUT HOW THEIR
4.1.9
JOB PERFORMANCE IS MEASURED

EMPLOYEES OPINION ABOUT THEIR
STORE LEADER HAS A CLEAR
UNDERSTANDING OF THEM WORK THEIR
4.2.1
DO
EMPLOYEES OPINION ABOUT CONFLICT
AMONG STAFF IN STORE IS MANAGED
4.2.2
EFFECTIVELY.
PROBLEMS ARE EFFECTIVELY MANAGED
4.2.3
IN THIS STORE WHEN THEY ARISE.

EMPLOYEES OPINION ABOUT OVERALL
4.2.4
IN THIS STORE IS RUN EFFECIENTLY

EMPLOYEES OPINION ABOUT OTHERS IN
THIS STORE TRUST ME TO PERFORM
THEIR JOB.
4.2.5
EMPLOYEES OPINION ABOUT THEY FEEL

HEARD WHEN THEY COMMUNICATE
4.2.6
WITH OTHERS IN THIS STORE.

EMPLOYEES OPINION ABOUT IN THIS
4.2.7
STORE TRAINING IS MORE EFFECTIVE

EMPLOYEES OPINION ABOUT LIKE THEIR
4.2.8
JOB
EMPLOYEES OPINION ABOUT THEY LIKE
WORK WITH
14
CHAPTER 1
15
INTRODUCTION
CHAPTER 1
INTRODUCTION
Employee satisfaction is a set of favourable or unfavourable
feelings and
emotions
with which employees view their work. Employee
satisfaction is an affective attitude a feeling of relative like or dislike something (for

example, a satisfied employee may comment that I enjoy having a variety of tasks
to do)
There is an important difference between the job related feelings of
satisfaction and two other elements of employee attitudes

The same employee may have an intellectual response to her work,
stating the objective thought (belief) that my work is quite complex on another
occasion, the employee may voice her behavioural intentions to a coworker.(I plan to
quit this job in three months).
Attitudes, then, consists of feelings, thoughts and intentions to act.
16
Employee satisfaction is the essential part of the employee engagement.

today employee engagement
encompasses training, development and carrer,
immediate management, cooperation, work environment, equal opportunity and fair

treatment, leadership,performance management,health and safety,job satisfaction,
worklife balance,
communication, compensation, benefits ,commitment ,family
friendliness,fun and social activities.these are the important drivers that make feel
good and involved,leading to an increase engagement.
Employee satisfaction is essential to face the dynamic and ever-increasing

challenges of maintaining productivity of the organization by keeping their workforce
constantly engaged and motivated .in the present era of globalization, the varied and
changing demands of consumers are putting consistent pressure on the employers
to satisfy their needs and to be competitive in the business. Further more
environmental pressures , rising health costs and various needs of the workforce also
pose a challenge for the management. This could be overcome by creating a work
environment
that maintains employee satisfaction as well as motivates people
towards exceptional performance at the workplace achieving work-life balance.
STRATEGIES TO ENHANCE EMPLOYEE SATISFACTION

Shared mission and vision
Work itself
Compensation and benefits
Performance appraisal
Relationship with supervisor
Promotions and career Development
Build a corporate culture
Working condition and environment
17
Improvement programs of employee satisfaction

Employers by themselves.
REVIEW OF
LITERATURE
18
19
Prabhi G and Roja Rani Tegala,Employee Engagement, A Mantra for HR

Managers,(HRM Review The Icfai University Aug 2009)p.p.no 49 to 53
Employee engagement from an employees point of view is to clearly understand
job responsibilities and have a strong desire to perform well in his role.it also helps
employees
to
realize
their
competencies.Employee
engagement
from
an
organizational point of view is to create a belief that employees are valuable assets
for the organization. An engaged employee develops a positive attitude towards the
organization.
Engaged Employees have a strong desire to work, feel proud of the
organization,and also speak positively about it. Such employees show enthusiasm for
contributing to the organizational goals.
According to the survey , in India better relationships with colleagues or coworkers and managers is higher than others in the global picture.In India, it was
ranked 7.25%,whereas globally,it is 4.8%.
Venkabo Rao, Employee Engagement in Indian ITes-BPO industry(HRM

Review The Icfai University Press January 2008,p.p.no 24.
Employee Engagement is an attitude unlike employee satisfaction.Employee
satisfaction can often be superficial; engagement is a result of the interplay of a
complex series of workplace elements triggered by variety of factors
Organizations can also think of creating a position of Employee
Engagement Manager who should play a very important part within the HR structure
and team.
20
PV Raveendra,UM premalatha ,Making Gems Through Employee

Engagement (HRM Review june 2008, The Icfai University Press),p.p.no30
Employee engagement is the extent to which
employees feel
a sense of
commitment to their organization, to its values, goals and objectives and consciously
and conscientiously work toward achieving those goals and objectives.Employee
engagement is the extent to which employees choose to invest their physical,mental
and emotional energy in their work and their organization.
Employees engagement today encompasses training ,today encompasses

training, development and career,immediate management ,co operation,work
environment,eual
opportunity
and
fair
treatment,leadership,
performance
management,health and safety,job satisfaction,work life balance, communication,

commitment, family friendliness,fun and social activities. these are important drivers
that make employees feel good and involved, leading to an increased engagement.
.
21
CHAPTER 2
Company profile
22
COMPANY PROFILE
ADITYA BIRLA RETAIL LTD
Aditya Birla Retail Limited is the retail arm of Aditya Birla Group, a
USD Corporation.The Company ventured into food and grocery retail sector in
2007was acquisition of a south based supermarket chain. Subsequently Aditya Birla
Retail Ltd
Expanded its presence across the country under the brand more. With 2 functions
of Supermarket &Hypermarket
Supermarket
More.for you- Conveniently located in neighbourhoods, more.supermarkets
catered dialy,weekly and monthly shopping needs of consumers.The product offerings
includes wide range of fresh fruits&vegetables,groceries ,personal care ,home care,
global merchandise & a basic range of
apparels. Currently,there are 6000
supermarkets across the country.

Hyper market.
More.MEGASTORE- is a one-top shopping destination for the entire
family. Best large range of products across fruits & vegetables ,groceries,FMCG
products
23
More.MEGASTORE also has a strong emphasis on general

merchandise apparels CDIT.
Currently ten hypermarkets operate under the brand more. Mega store for example
vadodara, Mumbai, Hyderabad, indore, rohininagar in new delhi.
VISION AND VALUES OF THE ADITYA BIRLA RETAIL LIMITED

VISION: To consistently provide the Indian consumer complete and difference
shopping experience and be amongst Indias Top retailers, while delivering stock
return to all stakeholders.
VALUES:
Integrity
Commitment
Passion
Seamlessness
Speed
PRODUCTS AND SERVICES

At more. For you we are commited to deliver quality& value to our
customers and range of private label brands as well as commercially branded
products, offering satisfaction on the quality of the products & services offered.
More.for you hosts a range of private label brands across various categories
that stringent quality norms, and are available in attractive prices and packaging
premium products give you the opportunity to enjoy the difference and quality equal
toor better than the markets leading brands,but at competitive prices.
24
AT a glance
With a vision is to be among the leading retail players in India. Aditya birla retil
limited launched its first supermarket, more.for you in may,2007. since its
launch,the
More. for you has an aggressive roll out,reaching a total count of 640 stores
across today.
More.for you neighbourhood supermarket which takes care of your every
household needs and more. Spread across a wide range of products of food and
food items ranging from basic necessities such as fruits and vegetables, such
personal care, home care ,household care products, general merchandise,and
products, more.for you provide a one stop solution for your grocery shopping.Also
in store are essentials such as, inner wear, kids essentials and a pharmacy, and
mobile store. With a range of over 4000 products, we are able to fulfill you
shopping needs all under one roof,at a convenient location close to you.
The product categories available in our store
Bakery
Home Needs & Home Up keep
Beauty concepts
Home Dcor products
Beverages
Mobile store
Basic Apparels
Personal care& cosmetics
Cutlery& Cookware
Processed Food
Fruits &Vegetables
Pharmacy
FMCG Products
Ready to cook/Prepared Food
Grocery
Small white Appliances
General Merchandise
Staples
Home care Products
Stationery
25
Womens Accessories
CHAPTER 3
RESEARCH
METHODOLOGY
26
CHAPTER 3
RESEARCH METHODOLOGY
OBJECTIVES OF THE STUDY
PRIMARY OBJECTIVES
To determine the satisfaction level of employees towards working
environment
SECONDARY OBJECTIVES
To analyse the satisfaction of employees towards work.
To identify the employee relationship with co-workers.
Research Used in this study
Descriptive Research
Descriptive Research includes survey and fact findings enquiries of
different kinds. The major purpose of descriptive research is description of the state
of affairs as it exists at present.
In this study I am used the descriptive method I find the current situation
of the company.
SAMPLE DESIGN
Non-probability sampling
Non-probability sampling is that sampling procedure which
does not afford any basis for estimating the probability that each item in the
population has of being included in the sample.
27
CONVENIENCE SAMPLING
SAMPLE SIZE
Sample size 50 respondents.
STATISTICAL TOOLS USED IN RESEARCH

Percentage analysis
Chi-square
Anova (one way)

Correlation
28
CHAPTER 4
Data analysis and
interpretation
29
CHAPTER-4
4.1 PERCENTAGE ANALYSIS
AGE OF THE RESPONDENTS
AGE
18 to 25
26to35
Total
NO OF
RESPONDENTS
PERCENTAGE
46
92.0
8.0
50
100.0
INFERENCE
From the above table it is inferred that 92% of the respondents were 18 to 25
Age group, 08% of the respondents were 26 to 35 age group..
4.1 AGE OF THE RESPONDENTS
30
4.2 GENDER OF THE RESPONDENTS

NO OF
RESPONDENTS
PERCENTAGE
12
24.0
Female
38
76.0
Total
50
100.0
GENDER
Male
INFERENCE
From the above table it is inferred that 76% of the respondents were females, 24% of
the respondents were male.
4.2
GENDER OF THE RESPONDENTS
31
4.3 EXPERIENCE
YEAR OF
EXPERIENCE
BELOW 1 YEAR
1-2 YEARS
NO OF
RESPONDENTS
33
15
PERCENTAGE
66.0
30.0
ABOVE 2 YEARS
4.0
50
100.0
Total
INFERENCE
From the above table it is inferred that 66% of the respondents were below 1
year,30% of the respondents were 1-2 yrs , 4% of the respondents were above 2yrs
4.3 EXPERIENCE
.
32
4.4 DESIGNATION
NO OF
RESPONDENTS
PERCENTAG
E
42
84.0
SENIOR CSA OR L1 GRADE

SUPERVISOR
16.0
Total
50
100.0
DESIGNATION
CSA
INFERENCE
From the above table it is inferred that 84% of the respondents were in the
designation of CSA, 16% of the respondents were senior CSA i.e L1 Grade .
4.4 DESIGNATION
4.5 QUALIFICATION
33
NO OF
RESPONDENTS
PERCENTAGE
20
40.0
HSC
20
40.0
DEGREE
10
20.0
Total
50
100.0
QUALIFICATION
SSLC
INFERENCE
From the above table 40% 0f the respondents were in sslc qualified ,40% of the
respondents were hsc qualified,20% of the respondents were degree qualified.
4.5 QUALIFICATION
34
4.6 TENURE
TENURE
PERMANENT
Frequency
PERCENTAGE
43
86.0
14.0
50
100.0
TEMPORARY
Total
INFERENCE
From the above table it is inferred that 86% of the respondents were permanent
employees,14% were temporary employees.
4.6 TENURE
4.7 MARITAL STATUS

35
MARITAL STATUS
MARRIED
UNMARRIED
Total
NO OF
RESPONDENTS
PERCENTAGE
16.0
42
84.0
50
100.0
INFERENCE
From the above table it is inferred that 84% of the respondents were unmarried,
16%of the respondents were married.
4.7 MARITAL STATUS
36
4.8
EMPLOYEES OPINION ABOUT COMMUNICATION AMONG
STAFF
IN THIS STORE IS EFFECTIVE
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
47
94.0
SOMEWHAT AGREE
01
2.0
NEUTRAL
02
4.0
DISAGREE
0.0
STRONGLY
DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
From the above table it is inferred that 94%of the respondents were
strongly agree, 2% of the respondents were somewhat agree , 4% of the
respondents were neutral, 0% of the respondents were disagree, 0% of the respondents
were strongly disagree.
4.8 EMPLOYEES OPINION ABOUT COMMUNICATION AMONG STAFF
IN THIS STORE IS EFFECTIVE
37
4.9
EMPLOYEES OPION ABOUT THEY FEEL
THEY WERE VALUED PART OF THIS STORE
SCALE
NO OF
RESPONDENTS
41
PERCENTAGE
82.0
STRONGLY AGREE
04
SOMEWHAT AGREE
8.0
10.0
NEUTRAL
05
DISAGREE
0.0
0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
strongly agree, 8% of the respondents were somewhat agree ,10 % of the respondents
were neutral, 0% of the respondents were disagree, 0% of the respondents were
strongly disagree.
4.9 EMPLOYEES OPION ABOUT THEY FEEL
THEY WERE VALUED PART OF THIS STORE
38
4.1.1
THE STORE ATMOSPHERE IS GENERALLY FRIENDLY
NO OF
RESPONDENTS
SCALE
PERCENTAGE
STRONGLY AGREE
33
66.0
SOMEWHAT AGREE
13
26.0
NEUTRAL
04
8.0
DISAGREE
0.0
STRONGLY DISAGREE
0.0
50
TOTAL
100.0
INFERENCE
strongly agree, 26% of the respondents were somewhat agree , 8% of the respondents
strongly disagree.
4.1.1
THE STORE ATMOSPHERE IS GENERALLY FRIENDLY
39
4.1.2 EMPLOYEES OPINION ABOUT PROMOTING RESPECT

AND
FAIR TREATMENT AMONG ALL STAFF IS HIGH PRIORITY OF THIS
STORE
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
30
60.0
SOMEWHAT AGREE
12
24.0
NEUTRAL
08
16.0
DISAGREE
0.0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
From the above table it is inferred that 60 %of the respondents were
respondents were neutral, 0% of the respondents were disagree, 0% of the
respondents were strongly disagree
.
4.1.2 EMPLOYEES OPINION ABOUT PROMOTING RESPECT AND
FAIR TREATMENT AMONG ALL STAFF IS HIGH PRIORITY IN THIS
STORE
40
4.1.3 EMPLOYEES OPINION ABOUT THE STORE HAS POLICIES THAT

ARE SUPPORTIVE TO ITS STAFF
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
28
56.0
SOMEWHAT AGREE
17
34.0
NEUTRAL
05
10.0
DISAGREE
0
0
0.0
STRONGLY DISAGREE
TOTAL
0.0
50
100.0
INFERENCE
respondents were strongly disagree.
4.1.3EMPLOYEES OPINION ABOUT THE STORE HAS POLICIES

THAT ARE SUPPORTIVE TO ITS STAFF
41
4.1.4 EMPLOYEES OPINION ABOUT THE DISCIPLINARY PROCEDURES

IN THIS STORES ARE CONSISTENTLY ENFORCED
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
31
62.0
SOMEWHAT AGREE
08
16.0
NEUTRAL
11
22.0
DISAGREE
0.0
STRONGLY
DISAGREE
SCALE
TOTAL
0.0
50
100.0
INFERENCE
4.1.4
EMPLOYEES OPINION ABOUT THE DISCIPLINARY
PROCEDURES IN THIS STORES ARE CONSISTENTLY ENFORCED
4.1.5
EMPLOYEES OPINION ABOUT WORKLOAD AND

42
EXPECTED COMPLETION TIMES ARE REASONABLE
NO OF
RESPONDENTS
SCALE
PERCENTAGE
STRONGLY AGREE
34
68.0
SOMEWHAT AGREE
07
14.0
NEUTRAL
08
16.0
DISAGREE
01
2.0
STRONGLY
DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
respondents were neutral, 2% of the respondents were disagree, 0% of the respondents
were strongly disagree.
4.1.5
EMPLOYEES OPINION ABOUT WORKLOAD AND
EXPECTED COMPLETION TIMES ARE REASONABLE
4.1.6 EMPLOYEES OPINION ABOUT THE WORKLOAD

IN THIS STORE IS DISTRIBUTED EQUITABLY
NO
OF
43
SCALE
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
34
68.0
SOMEWHAT AGREE
10
20.0
NEUTRAL
04
8.0
DISAGREE
0.0
STRONGLY
DISAGREE
02
4.0
50
100.0
TOTAL
INFERENCE
strongly disagree.
4.1.6 EMPLOYEES OPINION ABOUT THE
WORKLOAD
IN THIS STORE IS DISTRIBUTED EQUITABLY
4.1.7
EXACTLY
EMPLOYEE OPINION ABOUT THEY KNOW

WHAT IS EXPECTED OF THEM AS AN EMPLOYEE
SCALE
NO OF
RESPONDENTS
PERCENTAGE
44
STRONGLY AGREE
35
70.0
SOMEWHAT AGREE
12
24.0
NEUTRAL
03
6.0
DISAGREE
0.0
STRONGLY
DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
From the above table it is inferred that 70% of the respondents were
strongly agree, 24% of the respondents were somewhat agree ,6% of the respondents
were neutral,0% of the respondents were disagree,0% of the respondents were
strongly disagree.
4.1.7
EMPLOYEE OPINION ABOUT THEY KNOW
EXACTLY
WHAT IS EXPECTED OF THEM AS AN EMPLOYEE
4.1.8 EMPLOYEES OPINION ABOUT HOW THEIR JOB

PERFORMANCE IS MEASURED
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
33
66.0
SOMEWHAT AGREE
13
26.0
45
NEUTRAL
04
8.0
DISAGREE
0.0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
were neutral,0% of the respondents were disagree, 0% of the respondents were
strongly disagree.
4.1.8 EMPLOYEES OPINION ABOUT HOW THEIR JOB
PERFORMANCE IS MEASURED
4.1.9
EMPLOYEES OPINION ABOUT THEIR STORE
LEADER
HAS A CLEAR UNDERSTANDING OF THEM WORK THEIR
DO
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
43
86.0
SOMEWHAT AGREE
06
12.0
NEUTRAL
01
2.0
46
DISAGREE
0.0
STRONGLY
DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
4.1.9 EMPLOYEES OPINION ABOUT THEIR STORE
LEADER
HAS A CLEAR UNDERSTANDING OF THEM WORK THEIR
DO
4.2.1 EMPLOYEES OPINION ABOUT CONFLICT AMONG STAFF

IN STORE IS MANAGED EFFECTIVELY
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
39
78.0
SOMEWHAT AGREE
10
20.0
NEUTRAL
01
2.0
47
DISAGREE
0.0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
strongly disagree.
4.2.1 EMPLOYEES OPINION ABOUT CONFLICT AMONG
STAFF
IN STORE IS MANAGED EFFECTIVELY
4.2.2 EMPLOYEES OPINION ABOUT PROBLEMS ARE MANAGED

EFFECTIVELY IN THIS STORE WHEN THEY ARISE
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
42
84.0
SOMEWHAT AGREE
07
14.0
NEUTRAL
01
2.0
DISAGREE
0.0
STRONGLY DISAGREE
0.0
48
TOTAL
50
100.0
INFERENCE
strongly disagree.
4.2.2 EMPLOYEES OPINION ABOUT PROBLEMS ARE MANAGED
EFFECTIVELY IN THIS STORE WHEN THEY ARISE
4.2.3 EMPLOYEES OPINION ABOUT OVERALL THIS STORE IS RUN

EFFICIENTLY
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
35
70 .0
SOMEWHAT AGREE
13
26.0
NEUTRAL
02
4.0
DISAGREE
0.0
STRONGLY DISAGREE
0.0
TOTAL
50
100.0
49
INFERENCE
4.2.3 EMPLOYEES OPINION ABOUT OVERALL THIS STORE IS RUN
EFFICIENTLY
4.2.4 EMPLOYEES OPINION ABOUT OTHERS IN THIS

STORE
TRUST ME TO PERFORM THEIR JOB
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
38
76.0
SOMEWHAT AGREE
09
18.0
NEUTRAL
03
6.0
DISAGREE
0.0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
50

4.2.4 EMPLOYEES OPINION ABOUT OTHERS IN THIS STORE
TRUST ME TO PERFORM THEIR JOB
4.2.5 EMPLOYEES OPINION ABOUT THEY FEEL HEARD

WHEN THEY COMMUNICATE WITH OTHERS IN THIS STORE
NO OF
RESPONDENTS
SCALE
STRONGLY AGREE
PERCENTAGE
84.0
42
14.0
SOMEWHAT AGREE
07
2.0
NEUTRAL
01
0.0
DISAGREE
STRONGLY DISAGREE
0.0
100.0
50
TOTAL
INFERENCE
strongly disagree.
4.2.5
EMPLOYEES OPINION ABOUT THEY FEEL HEARD

51
WHEN THEY COMMUNICATE WITH OTHERS IN THIS

STORE
4.2.6 EMPLOYEES OPINION ABOUT IN THIS STORE TRAINING IS

MORE EFFECTIVE
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
29
58.0
SOMEWHAT AGREE
04
8.0
NEUTRAL
16
32.0
DISAGREE
01
2.0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
strongly disagree
.
4.2.6 EMPLOYEES OPINION ABOUT IN THIS STORE TRAINING IS
MORE EFFECTIVE
52
4.2.7
JOB
NO OF
RESPONDENTS
SCALE
PERCENTAGE
STRONGLY AGREE
37
74.0
SOMEWHAT AGREE
10
20.0
NEUTRAL
03
6.0
DISAGREE
0
0
0.0
STRONGLY DISAGREE
0.0
50
100.0
TOTAL
INFERENCE
were neutral,0% of the respondents were disagree,0% of the respondents were
strongly disagree.
4.2.7
JOB
53
4.2.8 EMPLOYEES OPINION ABOUT THEY LIKE WORK WITH

PEOPLE
SCALE
NO OF
RESPONDENTS
PERCENTAGE
STRONGLY AGREE
43
86.0
SOMEWHAT AGREE
06
12.0
NEUTRAL
01
2.0
DISAGREE
0.0
STRONGLY DISAGREE
0
0.0
50
100.0
TOTAL
INFERENCE
strongly disagree.
4.2.8 EMPLOYEES OPINION ABOUT THEY LIKE WORK WITH
PEOPLE
54
4.3.1
AGE
Chi-square test no : 1
VS
I FEEL I AM A VALUED PART OF THIS STORE
Chi-Square Tests
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
Value
Df
Asymp. Sig. (2-sided)
7.847(a)
.020
5.164
.076
5.500
.019
Ho : Null hypothesis i.e There is no relationship between age and employees

feel that they were valued part of this store
.
H1:Alternative hypothesis i.e there is a relationship between age and employees
feel that they were valued part of this store.
INFERENCE
From the above table it is inferred that the chi-square value is less than
0.05 .
55
Reject Ho .there is a relationship between age and employees feel that they were
valued part of this store.
4.3.2
AGE VS PROBLEMS ARE MANAGED EFFECTIVELY IN THIS STORE

WHEN THEY ARISE
Chi-Square Tests
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases
Value
Df
Asymp. Sig. (2sided)
13.445(a)
.001
8.865
.012
7.379
.007
50
a 4 cells (66.7%) have expected count less than 5. The minimum expected count is .
08.
Ho : Null hypothesis i.e There is no relationship between age and Problems are
managed effectively in this store.
H1:Alternative hypothesis i.e there is a relationship between age and problems
are managed effectively in this store.
INFERENCE
0.05. .
56
Reject Ho .there is a relationship between age and problems are managed effectively
in this store.
4.3.3
DESIGNATION VS DISCIPLINARY PROCEDURES IN THIS

STORES ARE CONSISTENTLY ENFORCED
Chi-Square Tests
Pearson Chi-Square
Likelihood Ratio
Linear-by-Linear
Association
N of Valid Cases
Value
Df
Asymp. Sig. (2sided)
5.837(a)
.054
8.564
.014
4.941
.026
50
a 3 cells (50.0%) have expected count less than 5. The minimum expected count is
1.28.
Ho : Null hypothesis i.e There is no relationship between Designation and
disciplinary procedures in this store are consistently enforced.
H1:Alternative hypothesis i.e there is a relationship between Designation and
disciplinary procedures in this store are consistently enforced.
INFERENCE
From the above table it is inferred that the chi-square value is not greater
than 0.05.
57
Reject Ho .there is a relationship between Designation and disciplinary procedures in

this store are consistently enforced.
4.3.4
QUALIFICATION VS COMMUNICATION AMONG STAFF IN THIS

STORE IS EFFECTIVE
Chi-Square Tests
Value
df
Asymp. Sig.
(2-sided)
Pearson Chi-Square
9.787(a)
.044
Likelihood Ratio
8.567
.073
5.147
.023
Linear-by-Linear
Association
N of Valid Cases
50
a 6 cells (66.7%) have expected count less than 5. The minimum expected count is .
20.
Ho : Null hypothesis i.e There is no relationship between Qualification and

communication among staff in this store is effective.
H1:Alternative hypothesis i.e there is a relationship between Qualification and
communication among staff in this store is effective.
.
INFERENCE
0.05.
Reject Ho .there is a relationship between Qualification and communication among
staff in this store is effective.
58
4.3.5 ANOVA TEST NO: 1
Oneway
Descriptives
95% Confidence Interval
for Mean
N
Std.
Deviation
Mean
Std.
Error
Lower
Bound
Upper
Bound
Minimu
m
Maximu
m
18to25
46
4.78
.554
.082
4.62
4.95
26 to 35
4.00
1.155
.577
2.16
5.84
50
4.72
.640
.091
4.54
4.90
Total
4.3.6 ANOVA
Sum of
Squares
Between
Groups
Within Groups
Total
Mean
Square
Df
2.254
2.254
17.826
48
.371
20.080
49
F
6.069
Sig.
.017
INFERENCE
59
From the above table it is inferred that the anova significant value is less
than 0.05.
Reject Ho , not only that the mean value is high in the 18 to 25 age group they were
more feel that valued part of this store.
4.3.7
ANOVA TEST NO :2
Oneway
Descriptives
18to25
26 to
35
Total
PROBLEMS ARE MANAGED EFFECTIVELY IN THIS STORE WHEN THEY

ARISE
for Mean
Std.
Std.
Lower
Upper
Minimu
N
Mean
Deviation
Error
Bound
Bound
m
46
4.87
.400
.059
4.75
4.99
3
Maximu
m
5
4.25
.500
.250
3.45
5.05
50
4.82
.438
.062
4.70
4.94
4.3.8 ANOVA
PROBLEMS ARE MANAGED EFFECTIVELY IN THIS STORE WHEN THEY

ARISE
Sum of
Mean
Squares
Df
Square
F
Sig.
Between
1.413
1
1.413
8.510
.005
Groups
Within Groups
7.967
48
.166
Total
9.380
49
INFERENCE
than 0.05.
Reject Ho , not only that the mean value is high in the 18 to 25 age group they were
more accept problems are managed effectively in this store..
60
ANOVA TEST NO -3
Oneway
4.3.9 Descriptives
DISCIPLINARY PROCEDURES IN THIS STORES ARE CONSISTENTLY
ENFORCED
61
42
Mean
4.29
Std.
Deviation
.864
Std.
Error
.133
5.00
.000
.000
5.00
5.00
50
4.40
.833
.118
4.16
4.64
N
CSA
SENIOR CSA OR
L1 GRADE
SUPERVISOR
Total

for Mean
Lower
Upper
Bound
Bound
4.02
4.55
4.4.1 ANOVA
DISCIPLINARY PROCEDURES IN THIS STORES ARE CONSISTENTLY
ENFORCED
Sum of
Squares
Mean
Square
Df
Between
Groups
Within Groups
3.429
3.429
30.571
48
.637
Total
34.000
49
Sig.
5.383
.025
INFERENCE
than 0.05.
Reject Ho , not only that the mean value is high in the designation of senior CSA .
they were more follow the disciplinary procedures in this store..
ANOVA TEST NO :4
Oneway
4.4.2
Descriptives
COMMUNICATION AMONG STAFF IN THIS STORE IS EFFECTIVE
62
Mini
m
20
20
Mean
5.00
4.95
Std.
Deviation
.000
.224
Std.
Error
.000
.050
10
4.60
.843
.267
4.00
5.20
50
4.90
.416
.059
4.78
5.02
N
SSLC
HSC
DEGRE
E
Total

for Mean
Lower
Upper
Bound
Bound
5.00
5.00
4.85
5.05
4.4.3 ANOVA
COMMUNICATION AMONG STAFF IN THIS STORE IS EFFECTIVE
Sum of
Mean
Squares
Df
Square
F
Sig.
Between
1.150
2
.575
3.677
.033
Groups
Within Groups
7.350
47
.156
Total
8.500
49
INFERENCE
than 0.05.
Reject Ho , not only that mean value is high in the sslc qualified workers ,they were
more priority to the communication among staff in this store.
4.4.4 CORRELATION TEST NO: 1

Correlations
I FEEL I AM
A VALUED
PART OF
THIS
STORE
AGE
AGE
Pearson
Correlation
Sig. (2-tailed)
N
-.335(*)
.017
50
50
63
Minimu
m
5
4
Maxi
m
I FEEL I AM A
VALUED PART OF
THIS STORE
Pearson
Correlation
Sig. (2-tailed)
-.335(*)
.017
50
* Correlation is significant at the 0.05 level (2-tailed).
50
INFERENCE
Since the correlation value is negative and smaller(-.335) which infers though
there is a less impact between the age and employees feel they were valued part of
this store.
4.4.5
CORRELATION TEST NO: 2

Correlations
AGE
Pearson Correlation
Sig. (2-tailed)
N
PROBLEMS ARE
Pearson Correlation
MANAGED EFFECTIVELY Sig. (2-tailed)
IN THIS STORE WHEN
N
THEY ARISE
PROBLEMS
ARE
MANAGED
EFFECTIVELY
IN THIS STORE
WHEN THEY
AGE
ARISE
1
-.388(**)
.005
50
50
-.388(**)
1
.005
50
50
** Correlation is significant at the 0.01 level (2-tailed).
INFERENCE
there is a less impact between the age and problems are managed effectively in this
store.
4.4.6

Correlations
DESIGNATION
DISCIPLINARY
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
DISCIPLINARY
PROCEDURES IN
THIS STORES ARE
DESIGNATIO
CONSISTENTLY
N
ENFORCED
1
.318(*)
.025
50
50
.318(*)
1
64
PROCEDURES IN THIS
STORES ARE
CONSISTENTLY
ENFORCED
Sig. (2-tailed)
N
.025
50
50
INFERENCE
Since the correlation value is positive(.318) which infers though there is less
relation between the designation and disciplinary procedures are follow in the store.
4.4.7

Correlations
QUALIFICATION
COMMUNICATION
AMONG STAFF IN
THIS STORE IS
EFFECTIVE
Pearson Correlation
Sig. (2-tailed)
N
Pearson Correlation
Sig. (2-tailed)
N
QUALIFIC
ATION
1
50
-.324(*)
COMMUNICAT
ION AMONG
STAFF IN THIS
STORE IS
EFFECTIVE
-.324(*)
.022
50
1
.022
50
50
there is a less impact between the qualification and communication among staff in
this store.
CHAPTER -5
65
FINDINGS AND
SUGGESTIONS
CHAPTER 5
FINDINGS AND SUGGESTIONS
FINDINGS
To verify the satisfaction level on working environment in the organization.
Majority of the employees (94%) like their job in this company.
In this study most of the respondents (78%) follow the disciplinary

procedures in this company
.
There is a negative correlation between age and employees feeling valued as

part of the store .it shows the increasing age of the employees decrease the
feeling of being valued to some extent.
66
There is a negative correlation between age and problems are managed

effectively in this store , it shows that the increasing age of the employees
affect the effectively managed problems in this store.
There is a positive correlation between designation and disciplinary

procedures followed in this store.i.e As the designation increases the
disciplinary procedures are strictly followed
As the qualification increases the effective communication decreases to some

extent, which may provide that increased qualification makes lesser efforts to
effective communication in this store.
According to percentage analysis says

96% of the employees were good opinion about the communication among
the staff
90% of the employees were feel that they were valued part of this store
92% of the employees were good opinion about the store atmosphere is
convenient and likely to work.
74% of the employees were satisfied about the promoting respect and fair
treatment among all staff is high priority in this store.
90% of the respondents were good opinion about the store has policies
supportive to its staff.
78% of the respondets were follow the disciplinary procedures.
82% of the respondents were opinion about workload and expected time
completions are reasonable.
96% of the respondents were opinion about the workload in this store
distributed equitably .
94% of the respondents opinion about they know exactly what is expected of
them as an employee.
92% of the employees were highly satisfied about their job performance is
measured.
67
98% of the employees satisfied about conflict among staff in store is managed
effectively when they arise.
96% of the employees opinion about the store run effectively.
94% of the employees were good opinion about others in this store trust me to
perform their job.
98% of the respondents says communication with others in this store is good.
66% of the emloyees were opinion about the store training is more effective.
94% of the employees are very like their job
98% of the employees opinion about they like wok with people.
SUGGESTIONS
In order to improve the skills , and performance of workers a training
programme may be planned and implemented, specifically to the newcomers.
To promote respect and fair treatment among all staff in this store.
Overall employee satisfaction in this ABRL ltd is more satisfied but some
areas only to improved and concentrate.from my point of view in this study.
CONCLUSION
In this study the ABRL company (more) Employees are highly satisfaction
in the working environment.Employees feel that the store atmosphere i.e working
environment is more satisfaction to the employees.Most of the employees like their
job.so the employee satisfaction towads work is good.
Employees were highly satisfaction for good relationship with co-workers.
68
Finally I conclude that the employee satisfaction on working

environment in ABRL company is good. and comfortable.
ANNEXURE
1.Personal Details
Name
Age
Gender
Total Year of Experience
Joining Date
Designation
Permanent /Temporary
From Where they coming from
km Distance
69
Married / unmarried
Spouse Work?
No.of.children
2. Communication among staff in this store is effective?
a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
3. I Feel I am valued part of this store?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
4. The stores atmosphere is generally friendly?

a)Strongly agree
d)Disagree
b)SomeWhat agree
c)neutral
e)Strongly Disagree
5. Promoting respect and fair treatment among all staff is a high priority in this store?
a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
6. This store has Policies that are supportive to its staff?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
7. Disciplinary Procedures in this stores are consistently enforced?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
8. My workload and expected completion times are reasonable?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
9. The workload in this stories distributed equitably?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
10. I Know exactly What is expected of me as an employee?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
11. I have clear understanding of how my job performance is measured?

a)Strongly agree
b)SomeWhat agree
c)neutral
70
d)Disagree
e)Strongly Disagree
12. My stores Leader has a clear understanding of how my job performance is

measured?
a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
13. Conflict among staff in store is managed effectively?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
14. Problems are managed effectively in the store when they arise?
a)Strongly agree
d)Disagree
b)SomeWhat agree
c)neutral
e)Strongly Disagree
15. Overall this store is run effectively?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
16. Others in this store trust me to perform my job?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
17. I feel heard when I communicate with others in my store?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
18. In this store training is more effective?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
19. I like my job?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
20. I like the people I work with?

a)Strongly agree
b)SomeWhat agree
d)Disagree
e)Strongly Disagree
c)neutral
71
BIBLIOGRAPHY
BOOKS REFERRED
1.
Prabhi G and Roja Rani Tegala Employee Engagement
(HRM Review The Icfai University aug 2009).

2.
Venkoba Rao Employee Engagement in Indian ITes BPO

industry. (HRM Review The Icfai University Jan 2008)
3.
P.V Raveendra &UM Premalatha Making Gems Through

Employee Engagement. . (HRM Review The Icfai University
June 2008)
WEBSITE
www.google.com
72
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A STUDY ON EMPLOYEE SATISFACTION ON WORKING

ENVIRONMENT IN ADITYA BIRLA RETAIL LIMITED(ABRL).

Reg. No. 80109601038

(Register No.80109601038), declare that the project

entitled A STUDY ON EMPLOYEE

WORKING ENVIRONMENT IN ADITYA BIRLA RETAIL

THIRUCHIRAPALLI is my original work.

MR.S.RAJENDRAN ,Director, Department of management studies,

permitted me to done my project work in the company.

KERALA ) ,Mr. K.S RAMANI (Sr.off.HR)and staff members of

with which employees view their work. Employee

satisfaction is an affective attitude a feeling of relative like or dislike something (for

There is an important difference between the job related feelings of

satisfaction and two other elements of employee attitudes

III Research Methodology

IV Data Analysis and

TITLE OF THE TABLE

COMMUNICATION AMONG STAFF IN

THIS STORE IS EFFECTIVE

STORE ATMOSPHERE IS GENERALLY

TREATMENT AMONG ALL THE STAFF

IS HIGH PRIORITY IN THIS STORE

POLICIES THAT ARE

SUPPORTIVE TO ITS STAFF.

DISCIPLINARY PROCEDURES IN THIS

CONFLICT AMONG STAFF IN STORE IS

MANAGED IN THIS STORE WHEN THEY

OPINION ABOUT THEY

COMMUNICATE WITH OTHERS IN THIS

STORE TRAINING IS MORE EFFECTIVE

CHI-SUARE TEST NO-1

CHI-SQUARE TEST NO-2

TITLE OF THE CHARTS

COMMUNICATION AMONG STAFF IN

THIS STORE IS EFFECTIVE

IS HIGH PRIORITY IN THIS STORE

EMPLOYEES OPINION ABOUT THE

STORES ARE CONSISTENTLY ENFORCED

COMPLETION TIMES ARE REASONABLE.

JOB PERFORMANCE IS MEASURED

IN THIS STORE WHEN THEY ARISE.

IN THIS STORE IS RUN EFFECIENTLY

EMPLOYEES OPINION ABOUT THEY FEEL

WITH OTHERS IN THIS STORE.

STORE TRAINING IS MORE EFFECTIVE

with which employees view their work. Employee

satisfaction is an affective attitude a feeling of relative like or dislike something (for

There is an important difference between the job related feelings of

satisfaction and two other elements of employee attitudes

Employee satisfaction is the essential part of the employee engagement.

encompasses training, development and carrer,

immediate management, cooperation, work environment, equal opportunity and fair

communication, compensation, benefits ,commitment ,family

Employee satisfaction is essential to face the dynamic and ever-increasing

that maintains employee satisfaction as well as motivates people

towards exceptional performance at the workplace achieving work-life balance.

STRATEGIES TO ENHANCE EMPLOYEE SATISFACTION

Improvement programs of employee satisfaction

Prabhi G and Roja Rani Tegala,Employee Engagement, A Mantra for HR

Venkabo Rao, Employee Engagement in Indian ITes-BPO industry(HRM

PV Raveendra,UM premalatha ,Making Gems Through Employee

Employees engagement today encompasses training ,today encompasses

management,health and safety,job satisfaction,work life balance, communication,