Best Solution

posted on Oct 16, 2008

Rank: Apprentice
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Comment by raintoad, posted on Aug 09, 2008 I had this problem and had to fix it twice. First
of all deleting Itunes did nothing.
I first decided to do a system recover back to the time the system worked. That worked only
for one day. I finally broke down and sat on the chat line with HP. I wish I did this in the first
place. The fix is much easier than banging your head against the wall. So.... for future
reference here is the fix for an HP Pavillion dv2815nr with a HL DT ST DVDRAM GSA T20L ATA
device:
You will need to delete the upper and lower filter from registry.
steps:
1. Tap Window key (flag key on the keyboard) and R key on the keyboard, at once.
2. You would see the Run window on the screen. Type Regedit in the open field and click OK.
3. Click plus sign (or arrow) next to HKEY_LOCAL_MACHINE
4. Click plus sign (or arrow) next to System
5. Click plus sign (or arrow) next to CurrentControlSet
6. Click plus sign (or arrow) next to Control
7. Click plus sign (or arrow) next to Class
8. In the left hand window pane click {4D36E965-E325-11CE-BFC1-08002BE10318} to select that
key
9. In the right hand window pane select the UpperFilters registry key and press the delete key
on the keyboard Confirm with an OK
10. In the right hand window pane select the LowerFilters registry key and press the delete key
on the keyboard Confirm with an OK
11. Click on the "X" in the upper right hand corner of the Registry Editor window to close it
After that......
12. Open the device manager window Tap (Window key (flag key on the keyboard) and R key on
the keyboard, at once) Type in devmgmt.msc
13. Expand DVD/CD-ROM Drives and right click on the device and select uninstall.
14. After uninstalling, plese click on the system icon on the top and select scan for new
hardware changes.
The systm will update and will fix the problem. I hope this helps.
This solution WORKS!!! This is also working if you get error code 39 and it works for internal
devices as well !

Solution #2
posted on Oct 14, 2008

Rank: Apprentice
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Hi there.
Wanted to share the solution I found on the problem many have with "HL-DT-ST DVDRAM GSAT20L ATA Device"
Suddenly this drive stops working and cannot read any discs CD or DVD.
I have an ASUS V1S running Vista 32-bit, but I guess the solution works on any (notebook) PC.
1. Remove the "HL-DT-ST DVDRAM GSA-T20L ATA Device" from device manager
2. Shutdown computer
3. Remove the drive physically from computer.
(My PC, ASUS V1S, is a notebook, so obviously removing the CD/DVD drive is a lot easier than
with a desktop computer)
4. Start the computer and login.
When logged in, slide in (or reconnect) the CD/DVD drive (on the notebook the CD/DVD is a
hot-pluggable device). The "HL-DT-ST DVDRAM GSA-T20L ATA Device" is now detected and
drivers are reinstalled correctly and the drive works again. :-)
Good luck!