PROJECT MANAGEMENT

Communications Mangement

Communication Management

Includes the processes that are required to ensure

timely and appropriate planning, collection,
creation, distribution, storage, retrieval,
management, control, monitoring, and the ultimate
disposition of project information

Communication Management

10.1 Plan Communications

Management

Is the process of developing an appropriate

approach and plan for project communications
based on stakeholders information needs and
requirements, and available organizational assets
Identifies and documents the approach to
communicate most effectively and efficiently with
stakeholders

10.1 Plan Communications

Management

Communication Requirements Analysis

Determines the information needs of the project

stakeholders
The number of potential communication channels or
paths as an indicator of the complexity of a
projects communications
Communication
where

channels = n(n 1)/2

n is the number of stakeholders

Communication Technology

Methods used to transfer information among project

stakeholders may vary significantly
Factors that can affect the choice of communication
technology include:
Urgency

of the need for information

Availability of technology
Simplicity of Use
Project environment
Sensitivity and confidentiality of the information

Basic Communication Model

Communication Methods

Interactive communication
Includes

meetings, phone calls, instant messaging, video

conferencing,

Push communication
Includes

letters, memos, reports, emails, faxes, voice

mails, blogs, press releases

Pull communication
Includes

intranet sites, e-learning, lessons learned

databases, knowledge repositories,

Communications Management Plan

Is a component of the project management plan

that describes how project communications will be
planned, structured, monitored, and controlled

10.2 Manage Communications

Is the process of creating, collecting, distributing,

storing, retrieving, and the ultimate disposition of
project information in accordance to the
communications management plan
Enables an efficient and effective communications
flow between project stakeholders

10.2 Manage Communications

Performance Reporting

Is the act of collecting and distributing performance

information, including status reports, progress
measurements, and forecasts

Performance reporting needs to provide information

at an appropriate level for each audience

Reports

Percent complete
Status dashboards
Analysis of past performance
Analysis of project forecasts
Current status of risks and issues
Work completed during the period
Work to be completed in the next period
Summary of changes approved in the period

10.3 Control Communications

Is the process of monitoring and controlling

communications throughout the entire project life
cycle to ensure the information needs of the project
stakeholders are met
Ensures an optimal information flow among all
communication participants, at any moment in time

10.3 Control Communications