C R APIER C OPELAND

Seasoned IT Leader | www.linkedin.com/in/crcopeland | rapier_copeland@yahoo.com | Lives in Atlanta, GA

CAREER PROFILE
Accomplished IT executive with the demonstrated ability over 17 years to successfully lead all areas of IT. A
forward-looking, critical thinker adept at mobilizing diverse IT organizations, from start-ups to large-scale,
matrix-based teams. Proven record blending technical skills and business smarts to be a force multiplier across
many job industries. Passionately invested in fostering professional relationships at all levels. Experienced
leading enterprise-wide implementations, aligning strategic business objectives to technical solutions.
Summary of qualifications are as follows:
Excellent Strategist Provides advanced, sophisticated solutions that boost productivity and
efficiency. Demonstrated record of success increasing competency and optimizing the access and use
of shared information. Combines expertise and knowledge of business and technical proficiency.
Resourceful and Well-organized Skilled in task management and follow through. Superior
record delivering large-scale, mission-critical projects on time and within budget.
Strong Sense of Responsibility Possesses high professional standards and a strong record of
dependability. Focuses on achieving bottom line results while formulating and implementing
advanced technology and business solutions in meeting a diversity of needs.
Insightful and Articulate Team-based management style and excellent interpersonal /
communication skills. Interacts well with all levels of professionals, from executives to end-users,
covering all ends of the spectrum.
Problem Solver Quickly identifies problem areas and implements effective solutions in meeting
corporate goals. Adept balancing technical issues with business mandates.

CORE COMPETENCE
Agile/Waterfall Methodologies
Application Systems Development
Business Continuity / Disaster Recovery
Business Process Reengineering
Cost Management
Customer Relationship Management

Data Centers
Infrastructure Architect
IT Compliance
Leadership
P&L Management
Project Management

Solutions Architect
Strategic Planning
System/SLA Monitoring
Team Building/Mentoring
Tech Assessments/Evaluations
Vendor Management

PROFESSIONAL EXPERIENCE
TCA ( A T RIBUNE C OMPANY SUBSIDIARY )

A UG 2014 F EB 2015

Senior IT Consultant

Chicago, IL

Serving as a consultant, facilitate the transition of the MCT business to Tribune ownership. Port Hyper-V VMs
to VMWare as part of integrating core MCT systems to Tribune enterprise. Develop DR and BCP strategies for
former MCT businesses with Tribune leadership. Manage cosmetic and functional transition of B2B websites
to new TCA brand.
Transitioned MCT systems/operations from DC to Chicago within 3 months in 2014.
Developed training materials and documentation to successfully transition MCT business to Tribune.

MCT / M C C LATCHY W ASHINGTON B UREAU

S EPT 2008 A UG 2014

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Director, Information Technology

Washington, DC

Direct all IT disciplines for MCT, a Newswire company, and McClatchy's Washington News Bureau and 6
foreign bureaus. Drive the union of MCT's business goals to highly integrated technical solutions for over 2000
media clients and information resellers worldwide. Own department P&L and company-wide capital and
expense budgeting. Develop 3 - 5 year technical vision for MCT. Conform to enterprise PCI compliancy policies,
as mandated by McClatchy. Drive all contract negotiations with technology vendors/consultants. Supervise
staff of 10 and oversee development consulting relationship for over 20 employees.

Implemented MCTs Capitalized Labor policy in 2009, achieving year one expense savings of $300K
Since 2010, added $100K annually in revenue by extending IT Technical Support to office subtenants
Led development and implementation of revamped content aggregation and delivery system in 2010
Managed technical integration and rollout of MCTs SmartContent product in 2011
Awarded MCT Tribute honors for overseeing complete redesign of 4 B2B websites under budget in 2009

S YNAPSE G ROUP I NC . ( A T IME W ARNER SUBSIDIARY )

Director, Technical Operations (2006 2008)

J UNE 2000 S EPT 2008

Stamford, CT

Oversee IT Operations for Synapse, a $240MM affinity marketing subsidiary of the Time Warner. Own annual
capital and expense budget forecasting. Implement comprehensive DR strategy for 3 data centers and business
continuity plans for entire company. Manage internal staff of 20 and oversee offshore consulting relationship
with 30 employees. Direct cross-departmental IT Standards Committee with mandate to establish/maintain
development/operational standards. Responsible for annual PCI compliancy, analyzing policies, controls,
access and security standards for all systems holding CC data.

Successfully improved company operations by reducing 2008 expense budget by $350K

Negotiated $1MM savings in purchasing enterprise storage hardware in 2007
Directed design, construction and rollout of custom-built internal CRM system in 2007
Received Synapse Guiding Light in 2006 for establishing an IT career development mentoring program

Senior Manager, Service Operations (2003 2006)

Stamford, CT

Administer all IT Service groups. Partner with CIO on capital budget assessments and allocate project team
members within matrix organization. Establish and implement operational standards for change management,
release implementation, system recovery and server configurations. Participate in Time Inc. PWC audits,
analyzing policies and controls surrounding the management of credit card systems. Construct monitoring
schemes to ensure 99.9999% uptime/availability of production systems across 3 data centers.

Revamped DataMart system in 2003, delivering annual savings of $4MM, increased revenues of $500K
Headed an under budget datacenter migration of e-commerce environment within four months in 2004
Saved $400K+ in expenses through Q204 by transferring system monitoring to an offshore company
Recipient of Time Incs 2003 Presidents Award in the categories of New Revenue & Cost Reduction for
the successful implementation of call center IVR technology

Manager, Production Support (2000 2003)

Stamford, CT

Serving as lead tech, maintain 99.9999% uptime of 24/7/365 e-commerce systems. Maintain the
system/software integrity of all Development/QA/Production systems. Support construction/management of
online systems, designed to manage Royalty Points and marketing upsell programs. Participate in Time Inc.
Finance-driven E&Y audits, analyzing IT project spending and project-specific policies and controls.
Increased system uptime 20% by deploying a load balancing solution for online applications in 2001
Implemented Mercury Topaz in 2002 to proactively monitor 24/7 online sites
Earned Synapses 2001 Presidents Award for superior excellence in the execution of company goals
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A UCTIONS . COM ( A C LASSIFIED V ENTURES SUBSIDIARY )

A UG 1998 J UNE 2000

Site Producer / Website Manager

Yalesville, CT

Organize/Manage development life cycle for over 50 sites for online Auction startup. Establish/Lead technical
support, reporting analysis and production support teams. Collaborate with Sales in designing new site
features and architect solutions for said features.

Consistently surpassed traffic uptime metrics for production websites through entire tenure
Initiated change management controls, decreasing bug-related production issues by 70% in 1999
Released custom problem tracking system in 1999, reducing customer service response times over 66%
Received Gold Star of Excellence in 2000 for completing Y2K compliance ahead of time, under budget

TECHNICAL SKILLS
SOLUTION STACK ENVIRONMENTS: WISA (Win Server/IIS/SQL/.NET 4.5), LAMP
(Linux/Apache/MySQL/PHP), Mixed (UNIX/Apache/J2EE/WebLogic/Oracle)
SERVER/DESKTOP PLATFORMS: Win Server 2012 and prior, Windows 7 and prior, UNIX, Mac OSX,
Parallels
WEB ADMINISTRATION: IIS, MTS/COM Services, Apache, WebLogic
DATABASE PLATFORMS: SQL Server, MySQL, Oracle
NETWORKING: Cisco
EMAIL ADMINISTRATION: MS Exchange, Google Mail
DEV MGMT/ SOURCE CONTROL TOOLS: Visual Studio, Serena PVCS/Collage, TortoiseSVN
COLLABORATION TOOLS: Google Docs, Sharepoint, JIRA, Project, Visio
OTHER SOFTWARE: Citrix, Hyper-V, VMWare, HP BAC, HP SiteScope/OpenView, BMC Control-M,
Smartlogic

EDUCATION
Clark Atlanta University, 1996 1998, completed 60 credits

PROFESSIONAL DEVELOPMENT

PVCS Version Manager for Administrators, 2002

Disaster Recovery Planning for the Enterprise (Learning Tree), 2004
SunGard Business Continuity Planning, 2005
Best Practices for Implementing a Virtual Infrastructure, 2006
Cisco Networking: A Comprehensive Hands-On Introduction (Learning Tree), 2010
Agile Project Management with Scrum (Learning Tree), 2011
Developing Executive Leadership (AMA), 2012

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