Name and Rank _________________________________

Date _______________________

UNIT TEST 5
1. You will hear the chief executive of a chain of retail clothes stores talking to the shareholders about the
companys activities during the year. For each question 1-7 fill in the missing information in the numbered
space usig one or two words.
21 points
The Good Clothes Company
Introduction

What went wrong?

(refer to date 2 years ago:
(1) .........................................................)
Customers opinions
clothes
stores
prices

(2) ............................................................
badly-designed
too high

What did we try?

mail-shot to our credit card customers
(3) ............................................... with customers visiting our stores
detailed survey of customers buying habits
What did we find out?
Customers wanted:
better lighting and plenty of (4) .................................................. in the
stores
good displays
clothes available in all (5) ..............................................................
high quality at the right price
What changes did we make?
put in automatic (6) .............................................................
improved the lighting
arranged better displays
maintained quality
reduced (7) ..............................................................
introduced new range of clothes

2. Use the words in the box to complete the following text:

ATM
notice
cash

mortgage
chequebook
insurance

withdraw
branch
savings

10 points

account

If you live for any period of time in the UK, you'll probably want to open a bank
............................ .There are two main types of accounts: a current account and a .............................
account.
You can use a current account for your day-to-day banking needs. Your bank might give you a
.............................., which allows you to write cheques to pay for goods and services. You'll probably
also have a bank card which allows you to ................................ cash from cash machines (also known
as ............................... or "hole in the wall" machines) and to pay for goods in shops. You get a secret
pin number (personal identification number) that you use when you withdraw cash.
If you receive a cheque, you can pay it in or deposit it at your bank. You can also pay in cash
(money). If you want to convert your cheque into cash, you can .......................... the cheque. Some
companies can also pay money into your account via a direct bank transfer.
A savings account should pay you interest. Most banks give you a different rate of interest
depending on how much you are saving, and how much ............................... you give before
withdrawing money.
In the UK, people traditionally use banks for a range of services. As well as an overdraft
facility (where you borrow money from the bank), people also get a .............................. (loan to buy a
house), personal loan, and ................................. from their banks. High street banks (the sort of banks
which you can find on any high street) are also good places to change money.
Many banks now offer telephone banking and internet banking. This means that you can
manage your finances without going to the local ..................................... (office) of your bank.

3. What word or phrase is being defined in these sentences?

a.
b.
c.
d.
e.
f.
g.
h.
i.
j.

10 points

The place where you buy medicines.

.....................................................
The place where you buy meat.
.....................................................
The place where you buy newspapers and magazines.
.....................................................
The place where you buy flowers.
.....................................................
The place where you buy fruit and vegetables.
.....................................................
The place where you get your hair cut.
.....................................................
The place where you can try on clothes in a shop.
.....................................................
The place where you can pay for things in a shop.
......................................................
A large basket on wheels used by customers to carry goods in a store. .....................................
A piece of paper which shows that you have paid for something.
.....................................

4. Change the following sentences from active to passive; use a by-phrase only if necessary:
a. The bank manager kept me waiting for half an hour.
.....................................................................................................
b. Employers must pay all travel expenses for this training course.
......................................................................................................
c. They use a computer to do the job nowadays.
.....................................................................................................
d. All visitors must wear identity badges.
.....................................................................................................
e. The police questioned George.
.....................................................................................................
f. Millions of people watch this program.
2

26 points

g.
h.
i.
j.
k.
l.

....................................................................................................
They will finish our new house at the end of the year.
.....................................................................................................
They are rebuilding the damaged stadium.
....................................................................................................
People all over the world speak English.
...................................................................................................
The police were following the suspects.
...................................................................................................
You must pay this bill by the end of the month.
...................................................................................................
The children gave flowers to the teacher.
...................................................................................................
...................................................................................................

5. You are going to read an article about robot shops. Seven sentences have been removed from the
article. Choose from the sentences A-H the one which fits each gap (9-15). There is one extra sentence
which you do not need to use. Number 1 is an example.
18 points
Like most ideas that seem absolutely revolutionary, the concept behind the robot shop is actually very
simple. In fact, it has already been around for many years in the form of vending machines, selling
bars of chocolate or drinks. This idea has been further developed to create the fist robot shop, which
may eventually change the future of shopping.
The prototype robot shop in a suburb of London looks like a giant vending machine. [1]_B_] The
display on the right is refrigerated and holds items such as milk, yoghurt and cheese, while the display
on the left has an impressive selection of biscuits, coffee cakes and crisps. It does not have the variety
of conventional shops, but it can cope with a late night request for bread or painkillers.
[2]___] You key in the code numbers of the goods you want, which are displayed just underneath each
item in the window, and a huge robot arm reaches out and picks up each item, bringing it over to the
console inside the shop.
An electronic display shows you the total you have to pay. [3]___] Unlike supermakets, in robot shops
you can only collect the goods after youve paid. When the robot arm finds the things you want, it
drops them intro a tray and you pick them up. If this happened before you paid, you could easily walk
away with the goods without having paid for them.
The system couldnt yet be described as entirely efficient. Theres a lot of room for improvement. The
robot arm represents one of the biggest problems. [4]___] The arm has to be very accurate in order to
pick up the item it has reache for, carry it to the tray and safely drop it into it.
The difficulty of judging the customer attidudes is another reason why the robot shop has to be tested.
Customers are still cautious about doing most of their shopping in a robot shop, but this is only to be
expected; every new invention has been regarded with some suspicion at first. [5]___]
The manufacturers of robot shops suggest that the small shopkeeper in inner-city areas represents their
biggest potential client. [6]___] People in the area value the convenience of being able to pop up
3

virtually all hours of the day and night for some item they have forgotten or suddenly feel like buying.
Small shopkeepers are likely to invest in robot shop equipment, rather than employ part-time staff to
work 24 hours a day.
The question is whether customers will prefer the impersonal service of a robot shop to the
conventional type of shopping where theres human interaction. [7]___] Machines do not take lunch
breaks, they hardly ever make mistakes and they are never rude to customers. Isnt this the sort of
efficiency people want from a shop these days?
A. A central console between the windows is where you actually do your shopping.
B. The first thing you notice are the 2 large display windows which are absolutely packed with
goods.
C. Older customers in particular may find the experience cold and impersonal, but a younger
generation may respond more positively.
D. The real question is whether, over the 3-month testing period, enough people will overcome
their doubts and start shopping here in significant numbers.
E. For security reasons, you have to do this before the robot arm starts gathering your goods.
F. Many shops like these only survive because they stay open late, or even round the clock in
some cases.
G. Experience with similar mechanized service equipment, such as cash dispensers, suggest that
there are considerable advantages for both customers and shop owners.
H. The challenge is to create a piece of machinery which will be delicate enough to pick up eggs
but at the same time strong enough to pick up bottles of mineral water and baked bean cans.

6. You have the pictures of three different military uniforms. In the spaces provided, give the following
information for each of these pictures:

15 points

PICTURE 1
a. Full name: .....................................................................................................................
b. Purpose
(s)/Utility .....................................................................................................................................
....
PICTURE 2
a. Full name: .....................................................................................................................
b. Purpose (s)/Utility
.........................................................................................................................................
PICTURE 3
a. Full name: .....................................................................................................................
b. Purpose (s)/Utility
4

.........................................................................................................................................

PICTURE 1

PICTURE 2

PICTURE 3