Professional Documents
Culture Documents
Marketing
Contract
Management
Quote
Apply for
Credit
Subisidies
Vendor
Programs
Author
Revise
Restructure
Terminate
Cash
Management
Asset
Management
Bill
Receive
Collection
Disburse
Return
Refurbish
Remarket
Investor
Management
Pool
Agreement
Disburse
Manage
Investor
Share
Accounting &
Controls
Revenue
Recognition
Adjustments
Depreciate
Multi-GAAP
Reconcile
Tax
Report
Customer
Service
Customer
Service
Self Service
Vendor Self
Service
Legend
Decision?
No
Other App
Double-Click to
View Process
Steps
Process in
another
Application
Process
Generates
Accounting
Yes
Page 1
Signed
Agreement
Marketing
Agreement?
Yes
Create Pricing
Program
No
Create
Vendor
Agreement
Sales
Lead
Create Lease
Opportunity
Optional
Generate
Quote
Accept Quote
Customer
Credit
Manager
Sales
Representative
Vendor Sales
Representative
Create Lease
Application
Approve
Lease
Application
Approved
Lease
Application
Customer
Accepts
Quote
Page 2
Contract Administrator
Vendor
Sales
Rep
Contract Management
Vendor
Program
Agreement
Terminate
Contract
Master Lease
Agreement
Terminated
Contract
Accepted
Quote
Signed
Contract
Author
Contract
Activate
Contract
Update
Contract
Active
Contract
Modified
Contract
Approved
Lease
Application
Operations
Manager
No
Change
Request
Receive
Change
Request
Financial
Change?
Yes
Generate
Quote
Approve
Quote
Accept Quote
Page 3
Customer
Cash Management
Receive
Invoice
Identify
Delinquent
Accounts
Resolve
Delinquency
Follow-up
Collections
Write-Off
Dues
Billing
Event
Calculate
Billing Amount
Send Invoice
Receive
Payments
Apply Receipt
to Invoice
Update
Account
Balance
Updated
Account
Process
Payables
Invoice
Disburse
Funds
Disbursed
Funds
Received
Quote
Submit
Restructure
Quote
Restructure
Contract
Collections Manager
Receivables
Manager
Receive
Restructure
Quote
Send
Payment
Repossess
Asset
Request
Asset Return
Requested
Repossession
Issue Credit
Memo
Payables
Manager
Pass Through
Payment
Request
Generate
Disbursement
Page 4
Asset Management
Repossessed
Asset
Receive Asset
Asset Manager
Asset Return
Request
Inspect Asset
Pass
Inspection?
Yes
No
Scrap Asset?
Yes
Scrap Asset
No
Remarketing Manager
Repair Asset
Place Asset in
Inventory
Re-Lease
Asset
Reduce Asset
Quantity
Asset not
Available
Sell Asset
Page 5
Payables
Manager
Receivables
Manager
Treasurer
Investor Management
Active
Contract
Group
Contracts into
Pools
Billing
Event
Send
Invoice
Record
Investor
Agreement
Receive
Payments
BuyBack
Contract
Bill Investor
Stake
Receive
Investor Stake
Terminate
Agreement
Terminated
Agreement
Received
Funds
Pass Through
Disburse
Investor
Share
Disbursed
Funds
Page 6
ACCOUNTING
TRANSACTIONS
Process
Transactions
Create
Journal in
Subledger
Post Journal
in General
Ledger
Revenue
Recognition
Accrual
Transactions
Configure
Accounting
Review
Accounting
Accounting Manager
Transaction
Event
Create
Manual
Adjustment
Yes
Accounts
Reconciled?
No
No
Yes
Submit
Financial
Reporting
Close
Accounting
Period
Consolidate
Financials
Controller
Adjustment
Required?
Reconcile
Transactions
Approved
Policies
Define Policy
Period
Closed
Contract Management
Booking
Upfront Tax
Evergreen
Termination
Split Asset
Rebook
Renewal
Rollover Billing
Rollover Credit Memo
Re-Lease
Re-Lease Billing
Re-Lease Credit Memo
Balance Write-off
Cash Management
Billing
Receipt Application
Funding
Disbursement
Debit Memo
Principal Adjustment
Asset Management
Asset Disposition
Investor Management
Investor
Accounting & Controls
Accrual
General Loss Provision
Specific Loss Provision
Customer Service
Credit Memo
Page 7
Customer Service
CUSTOMER SERVICE
ACTIVITIES
Customer Service
Representative
Receive
Request
Request
No
Transaction?
Research
Information
No
Provide
Requested
Information
Yes
Execute
Request
Yes
Customer
Problem
Require
Assistance to
Resolve Issue?
No
Customer
Satisfied
Response
Request
Transaction?
Yes
Request
Transaction
No
No
Access
Information
Satisfied
Response?
Yes
Receive
Requested
Information
Satisfied
Response
Satisfied
Response
Change
Request
EXECUTE TRANSACTION
Billing Activities
Make a Payment
Billing Change
Apply Payments to Interest
Apply Payments to Principal
Create Credit Memo
Update Contract
Update Asset Location
Recalculate Upfront Tax
Add Party
Update Party
Asset Insurance
Capture Claim Information
Cancel Insurance
REQUEST TRANSACTION
Update Contract
Update Terms & Conditions
Change Evergreen Eligibility
Asset Insurance
Quote Insurance
Request Contract Change
Transfer & Assumption
Lease Renewal
Convert Interest Type
Unscheduled Principal
Paydown
Termination Quote
Restructure Quote
Equipment Exchange
Return Asset Notification
Asset Update
Quote Notification
Invoice Format Change
Contract Revision
Page 8
Vendor Sales
Representative
Sales
Representative
Credit Manager
Generate Quote
Evaluate Quote
Responsibility
Accept Quote
Create Lease Application
Modules
Sales On-Line
Lease & Finance
Management
3rd Party Financial
Modeling (Ivory
Consulting)
Sales
Lease & Finance
Management
Inventory
Alternate Roles
Account Manager
Marketing Manager
Account Manager
Remarketing Sales
Representative
Credit Analyst
Risk Manager
Underwriter
Page 9
Vendor Sales
Representative
Signed
Agreement
Estimate
Residual
Values
Enter Interest
Rates
Interest
Pricing
Rate Card
Enter Rate
Factors
Pricing
Program
Pricing
Program
Signed
Agreement
Create
Subsidies
Create
Subsidy Pools
Signed
Agreement
Create New
Vendor
Agreement
Enter
Agreement
Header
Select QA
Validation
Select Parties
Define Terms
& Conditions
Define
Articles
Perform
Quality Check
Activate
Vendor
Agreement
Vendor
Agreement
Page 10
Sales Representative
Unqualified
Lead
Create Quick
Quote
Optional
Convert Quick
Quote to
Estimate
Optional
Qualified
Lead
Enter Lease
Opportunity
Create
Qualified
Prospect
Complete
Lease
Opportunity
Created
Opportunity
Page 11
Sales Representative
Created
Opportunity
Create Lease
Quote Header
Generate Quote
Pricing
Program
Select
Assets & AddOns
Select
Subsidies
Enter Fees
Types & Fees
Enter
Financing
Cost
Adjustments
Enter
Additional
Fees Types &
Fees
Enter
Services
Calculate
Payment
Quote
Generated
Use Rate
Cards
Pricing
Program
Look Up
Marketing
Plan Rates &
Factors
Solve for
Payment
Solve for
Missing
Payment
Approve
Quote
Sales
Quote
Solve for
Yield
Target a Yield
Page 12
Accept Quote
Sales Representative
Approved
Quote
Present
Approved
Quote to
Customer
Obtain
Customer
Acceptance
Update Quote
to Accepted
Copy Lease
Quote to
Lease App
Validate
Lease
Application
Accepted
Quote
Select Lease
Application
Template
Update Deal
Details
Accepted
Quote
Generate
Lease
Application
Yields
Credit
Management
Complete
Lease
Application
Created
Lease
Application
Page 13
Credit Manager
Credit
Management
Created
Lease
Application
Create Credit
Folder
Credit
Management
Route Credit
Application for
Scoring
Credit
Management
Queue for
Manual
Review
Credit
Management
Perform
Manual Credit
Review
Credit
Management
Assign Credit
Analyst
Credit
Management
Score Credit
Risk
Approve Lease
Application?
Yes
Approve
Lease
Application
Approved
Lease
Application
Customer
Resubmits or
Appeals
Rejected
Lease
Application
No
Reject Lease
Application
Page 14
Contract Management
Contract
Administrator
Operations Manager
Author Contract
Activate Contract
Generate Quote
Update Contract
Approve Quote
Terminate Contract
Accept Quote
Responsibility
Modules
Alternate Roles
Lease Administrator
Service Contracts
Administrator
Operations Manager
General Manager
Asset manager
Portfolio Manager
Returns Coordinator
End of Lease Specialist
Customer Service Agent
Terminations Agent
Accountant
Portfolio Manager
Page 15
Contract Administrator
Quote
Accepted
Author Contract
Signed
Contract
Signed
Contract
Create from
Lease Sales
Quote
Create
Contract from
Template or
Duplicate
Create from
Imported
Contract
Update
Customer
Details
Update
Contract
Dates
Associate
Financial
Product
Enter
Termination
T&Cs
Enter Other
T&Cs
Configure
Assets
Enter Asset
Details
Enter Related
Parties
Enter Fee
Activate Contract
Optional
Enter Service
Confirm
Payment
Details
Contract
Activated
Optional
Service
Contracts
Adjustments
Setup
Insurance
Validate
Contract
Price Contract
Review &
Approve
Contract
Associate
Service
Contract
Activate
Contract
Active
Contract
Optional
Calculate
Upfront Tax
Page 16
Receive Change
Request
Operations Manager
Change
Request
Receive
Request
Change
Identify
Contract
Quote
Required for
Financial
Change?
No
Update
Contract
Modified
Contract
Yes
Rebook
Financial
Change
Select Assets
& Quantity to
Terminate
Generate Quote
Yes
Vendor BuyOut
Terminate
Assets?
No
Calculate
Quote
Payment
Enter Quote
Details
Submit Quote
for Approval
Generated
Quote
Customer
Buy-Out
Restructure
Contract
Accept Quote
Approved
Quote
Post Receipt
Acceptance?
Yes
No
Automatically
Match Receipt
to Quote
Accept Quote
Accepted
Quote
Approved
Pre-Proceeds
Termination
Page 17
Contract Administrator
Accepted
Quote
Early
Termination?
No
Yes
Complete
Contract?
Yes
Bill Quote
Amounts
Early
Termination
No
Split Assets to
be
Terminated
Update Contract
Generate
Billing
Adjustments
Modify
Payments
Rebook
Contracts
Update
Contract
Split Contract
Approved
Update
Validate
Contract
Price Contract
Enter Reason
Split Asset
Reverse
Contract
Approve
Changes
Activate
Contract
Modified
Contract
Canceled
Contract
Page 18
Contract Administrator
Active
Contract
Eligible for
Evergreen?
Initiate
Termination
Yes
Update Status
to Evergreen
Evergreen
Contract
Yes
Sell Asset
Sold
Asset
No
Terminate Contract
Early
Termination
Complete
Contract?
Yes
Terminate
Contract
No
Terminate
Assets
Customer
Purchases
Assets?
No
Vendor
Purchase
Agreement?
Yes
No
Return Assets
Returned
Asset
Request
Page 19
Cash Management
Responsibility
Receivables
Manager
Collections Manager
Payables Manager
Generate Disbursement
Send Invoice
Follow-up Collections
Receive Payments
Disburse Funds
Receivables Clerk
Cash Specialist
Terminations Agent
Remarketing Sales
Representative
Collection Agent
Customer Service Agent
Contract Administrator
Litigation Agent
Cash Manager
Modules
Alternate Roles
Page 20
Receivables Manager
Scheduled
Billing
Variable Rate
Contracts?
No
Usage
Contracts?
Yes
Yes
Confirm
Interest Index
Updated
Confirm Usage
Counters
Updated
Contract
Event
Apply Rules?
No
Yes
Correct Errors
Process
Billing
Calculated
Invoice
Amounts
Calculate
Amount
eBTax
No
Transaction
Amount
Unscheduled
Billing
Send Invoice
Ad Hoc Billing
Apply Invoice
Group Rules
Calculate Tax
Generate
Invoice
Enter Amount
Format
Invoice
Select
Transmission
Method
Send Invoice
Sent
Invoice
Page 21
Receivables Manager
Receive Payments
Customer
Payment
Mail Payment
Remit
Payment to
Bank
Make
Payment to
Cust Svce
Make
Payment thru
Self-Service
Check
ACH
Direct Debit
Credit Card
Create
Manual
Receipt
Import
Lockbox
Apply Receipt
Automatically
...
...to Invoice
... to Invoice
Lines
Create Auto
Receipt
Use Cash
Application
Rules?
Yes
. to Term
Quote
No
... to On
Account
Assess Late
Charge &
Interest
Apply Receipt
Manually ...
to
Unapplied
Calculate P&I
on Per Diem
Loans
... to Contract
Reduce
Receivable
Balance
Applied
Receipt
Page 22
Identify Delinquent
Accounts
Collections Manager
Collections
Sent
Invoice
Collections
Score Cases
for
Delinquency
Identify
Delinquent
Cases
Collection
Strategy?
Collections
Follow-up Collections
Assign Case
to Agent
Vendor Cure
Possible?
Yes
Collections
Request Cure
Quote from
Vendor
No
Transfer to
Litigation?
Yes
Collections
Process
Litigation
No
Collections
Notify
Customer
Account in
Bankruptcy?
Yes
Collections
Identify
Bankruptcy
Collections
Negotiate
Settlement
No
Collections
Record
Promise to
Pay
Payment
Received?
Receive
Payment
Resolved
Collection
Transfer to
External
Agency?
Yes
Collections
Identify
Agency
Collections
Monitor Case
Collections
Change
Agency
Page 23
Payables Manager
Payables
Scheduled
Disbursement
Equipment?
Yes
Generate Disbursement
Unscheduled
Disbursement
Approve
Disbursement
Initiate
Payment
Funds
Disbursed
No
No
Fees &
Services?
Approved
Funding
Request
Payables
Yes
Passthrough?
No
Yes
Rent &
Residual Sold
Passthrough
Event
Ad Hoc
Request
Manual
Disbursement
Page 24
Asset Management
Asset Manager
Remarketing
Manager
Receive Asset
Inspect Asset
Sell Asset
Scrap Asset
Re-Lease Asset
Repair Asset
Responsibility
Modules
Alternate Roles
Sales Representative
Remarketing Manager
Remarketing Sales
Representative
Page 25
Inspect Asset
Receive Asset
Asset Manager
Repossessed
Asset
Identify Asset
Asset Return
Request
Assign
Inspector
Determine
Asset Return
Date
Record
Inspection
Report
Send
Shipping
Instructions
for Return
Identify
Return
Method
Repair Asset?
No
Update Asset
Location
Assign Asset
Disposition to
Remarketer
Available
Asset
Repair Asset
Yes
Repair Asset
Create Billing
Item for
Damages
Page 26
Remarketing Manager
Update
Quantity On
Hand
Create
Inventory Item
Used
Asset
Re-Lease
Asset?
No
Available for
Sale
Yes
Available for
Re-Lease
Asset for
Re-lease
Order
Management
Sell Asset
Yes
Advanced
Pricing
Update
List Price
Marketing
Online
Identify
Customer
Create Order
Management
Order
Order
Management
Process
Order
Custom Order?
Sold
Asset
iStore
No
Create iStore
Order
Page 27
Investor Management
Treasurer
Receivables
Manager
Payables Manager
Send Invoice
Receive Payments
BuyBack Contract
Terminate Agreement
Responsibility
Modules
Alternate Roles
Receivables
Receivables Clerk
Cash Specialist
Terminations Agent
Remarketing Sales
Representative
Cash Manager
Page 28
Group Contracts
into Pools
Treasurer
Investment
Strategy
Create Pool
Select
Contract(s)
Select
Primary Term
Cash Flows
Select
Residual
Cash Flows
Review Pool
Contents
Signed
Investor
Agreement
Create
Investor
Agreement
Add Investor
and Stake
Define
Investor
Share
Define Share
of Late
Charges
Define
Disbursement
Terms
Define
BuyBack
Terms
Associate
Fees
Activate
Investor
Agreement
Add or
Remove
Contracts
Finalize Pool
Funded
Investment
Page 29
Terminate Agreement
BuyBack Contract
Treasurer
Request
BuyBack
Initiate
Termination
Identify
Contract to
BuyBack
Calculate
BuyBack
Amount
Payable
Process
BuyBack
Pay Investor
Select
Agreement to
Terminate
Confirm Dues
have been
Processed
Confirm
Revenue
Recognition
Complete
Terminate
Agreement
Available for
Securitization
Terminated
Agreement
Page 30
Payables Manager
Activated
Investor
Agreement
Select
Agreement
Identify
Streams Sold
Disbursement
Basis?
Billing
Confirm
Billing
Identify
Investor
Receipt
Calculate
Investor
Share
Disburse
Funds
Disbursed
Funds
Confirm
Receipt
Page 31
Controller
Process Transactions
Define Policy
Accrual Transactions
Consolidate Financials
Configure Accounting
Create Journal in Subledger
Responsibility
Modules
Alternate Roles
Page 32
Accounting Manager
Approved
Policies
Multi-GAAP
Accounting?
Yes
Setup
Secondary
Ledger
Define
Reporting
Product
No
Configure
Accounting
Define
Financial
Product
Use Formula to
Determine
Amount?
Yes
Determine
Number of
JEs
Create
Accounting
Template Set
Select
Transaction
Type
Configure
Formulas
No
Define
Accounting
Templates
Advanced
Accounting?
Yes
Configure
SLAM
No
Use Seeded
SLAM
Associate
Primary
Ledger to OU
Configured
Accounting
Page 33
Review Accounting
Accounting Manager
Accounting
Transaction
Analyze
Accounts?
Yes
View SubLedger
Select
Specific
Accounts
Drill-Down to
Source
Transactions
Yes
Select
Specific
Contracts
View Contract
Trial Balance
Select
Specific
Accounts
Yes
Setup
Reconciliation
Template
Generate
Reconciliation
Report
Reconcile
Transactions
No
Analyze
Contracts?
Reconcile
Transactions
No
Reconcile
Accounts?
Close
Accounting
Period
Submit
Financial
Reporting
No
Post SubLedgers to
Ledgers
Adjustment
Required?
Yes
Create
Manual
Adjustment
No
Sweep
Unaccounted
Transactions
Submit
Financial
Reporting
Close
Accounting
Period
Period
Closed
Page 34
t
o
Customer Service
Customer Service
Representative
Customer
Receive Request
Access Information
Research Information
Request Transaction
Execute Request
Receive Requested
Information
Responsibility
Provide Requested
Information
Modules
Alternate Roles
Page 35
Customer
Access Information
Customer
Problem
Access
Customer
Self-Service
Request
Information?
Contact
Customer
Service
Yes
Require
Document?
Yes
Customer
Problem
Send
Document
No
No
Query
Information
No
Request Transaction
Change Asset
or Contract
Details?
Yes
Authorized to
Change Asset
or Contract
Details?
Yes
Update Asset
or Contract
Details
Yes
Process
Financial
Transaction
Problem
Solved?
Record
Interaction
Yes
Receive
Requested
Information
Satisfied
Response
No
No
Authorized to
Execute
Financial
Transaction?
No
Request
Financial
Transaction
Change
Request
Page 36
Customer Service
Representative
Customer
Problem
Request
Information?
Yes
No
Require
Document?
Yes
Send
Document
No
Execute Request
Query
Information
Authorized to
Update Asset
or Contract
Details?
Record
Interaction
Update Asset
or Contract
Details
Yes
Customer
Problem
Resolved?
No
Request
Financial
Transaction
Charge
Service Fee
No
Yes
Authorized to
Make
Transaction?
Yes
Process
Financial
Transaction
Communicate
Resolution to
Customer
Satisfied
Response
No
Request
Financial
Change
Change
Request
Page 37