Management Process and Organizational

Behavior
Unit1 - 1 Mark Quiz Questions
1.Leading does not involves the following functions

a. Team Building
b. Consensus Building
c. Selecting

d. Performance Measurement

2.Organizational behavior (OB) is a field of study that investigates the impact that
individuals, groups, and structure have on

a. Productivity of organization
b. Annual performance of organization

c. Behavior within an organization

d. Market Competition

3.the art of getting things done through people"., this statement is given by

a. Follett
b. Fayol
c. Robbins
d. Taylor

4.The quality and quantity of the work produced or the services provided by the work
unit as a whole is regarded as
a. Unit Performance
b. Individual Performance

c. Task performance
d. Group Performance
5.This activity involves socializing, politicking, and interacting with outsiders

a. Networking
b. Team Building
c. Organizing
d. Coordinating

6.Which of the following function is not taken from the ones defined by Fayol
a. Planning
b. Controlling

c. Leading
d. Organizing

7.Who gave the following 3 managerial roles: Informational roles, Decisional

roles,Interpersonal roles
a. Katz
b. Luthans
c. Mintzberg

d. Mayo

8.___________is how people feel about their work and the work setting
a. Involvement

b. Job Satisfaction
c. Commitment
d. Perception

9.____________identifies the elements of current or future tasks to be done

a. Organizational Analysis
b. Personal needs analysis

c. Task Analysis
d. Job analysis
10.________________ involves designing, structuring, and coordinating the work
components to achieve organizational goal.

a. Coordinating
b. Planning
c. Commanding

d. Organizing

Unit2 - 1 Mark Quiz Questions

1.Organizations are social arrangements, constructed by people who can also change
them. This definition is given by

a. Buchanan and Huczynski

b. Pugh
c. Ivancevich and Matteson
d. Luthans

2.The field of organizational behavior (OB) draws primarily from the disciplines of

a. Criminology
b. Theology

c. Psychology
d. Economics

3.The field of organizational behavior (OB) draws primarily from the disciplines of

a. Economics

b. Psychology
c. Criminology
d. Theology
4.The need hierarchy theory was proposed by

a. B. F. Skinner

b. Abraham Maslow
c. Dale Carnegie
d. Douglas McGregor

5.Which of the following do not belong to the Classical Era

a. Frederick Taylor

b. Adam smith
c. Henri Fayol
d. Max Weber

6.Who has written the book titled Organizational Behavior and Management
a. Barnard
b. Pugh
c. Wood

d. Ivancevich and Matteson

7.Who is the founder of the Human Relations Movement

a. Adam Smith
b. Follet
c. Charles Babbage

d. Elton Mayo

8.___________ is the study of societies to learn about human beings and their activities
a. Political Science
b. Psychology
c. Sociology

d. Anthropology
 Unit2 - 1 Mark Quiz Questions
1.Organizations are social arrangements, constructed by people who can also change
them. This definition is given by

a. Buchanan and Huczynski

b. Pugh
c. Ivancevich and Matteson
d. Luthans

2.The field of organizational behavior (OB) draws primarily from the disciplines of

a. Criminology
b. Theology

c. Psychology
d. Economics

3.The field of organizational behavior (OB) draws primarily from the disciplines of

a. Economics

b. Psychology
c. Criminology
d. Theology

4.The need hierarchy theory was proposed by

a. B. F. Skinner

b. Abraham Maslow
c. Dale Carnegie
d. Douglas McGregor
5.Which of the following do not belong to the Classical Era

a. Frederick Taylor

b. Adam smith
c. Henri Fayol
d. Max Weber

6.Who has written the book titled Organizational Behavior and Management

a. Barnard
b. Pugh
c. Wood

d. Ivancevich and Matteson

7.Who is the founder of the Human Relations Movement

a. Adam Smith
b. Follet
c. Charles Babbage

d. Elton Mayo

8.___________ is the study of societies to learn about human beings and their activities

a. Political Science
b. Psychology
c. Sociology

d. Anthropology
 Unit3 - 1 Mark Quiz Questions
1.married employees have fewer absences, undergo less turnover, and are more satisfied
with their jobs than are their unmarried co-workers. These research findings are made by

a. Gordon & Fitzgibbons

b. Cummings & Schwab

c. Garrison & Muchinsky

d. Mayrand

2.The characteristics like gender ,age, marital status represent the

a. Organizational Characteristics
b. Job Characteristics
c. Technical Characteristics

d. Biographical Characteristics

3.The data that can be obtained from an employees personnel file would not include

a. Gender

b. Aptitude Test Scores

c. Marital status
d. Age

4.The dimensions making up intellectual abilities are given below but one of them is
wrongly placed ,identify the incorrect one

a. Number aptitude
b. Verbal comprehension
c. Perceptual speed

d. Body Coordination
5.The high ability-job fit is related to

a. Employee Performance
b. Job Satisfaction
c. Dynamic flexibility
d. Stamina Ability

6.The Stanford-Binet Test is used to provide

a. Muscular strength
b. Physical Ability
c. Cardiovascular endurance

d. Overall intelligent quotient

7.__________ is a potent variable in explaining turnover

a. Marital status
b. Gender

c. Tenure
d. Age

Unit4 - 1 Mark Quiz Questions

1.According to Bennis, Benne and Chin (1969), ________basic strategies can be adopted
to manage change.

a. Three
b. Five
c. Two

d. Four
2.At this stage, actions are taken to sustain the drive for change and to facilitate the
institutionalization.

a. Moving

b. Refreezing.
c. Unfreezing
d. Action planning

3.Change in the top management is a _________ force of change.

a. Negative
b. Positive

c. Internal
d. External

4.Change leads to insecurity among the employees because of its unknown consequences.
This leads to

a. Anger
b. Strike

c. Resistance
d. Denial

5.Forces for change are of _____types.

a. Three
b. Four
c. Six

d. two
6._______proposed a three step sequential model of change process:

a. Robbins

b. Lewin
c. Daft
d. Taylor

Unit4 - 1 Mark Quiz Questions

1.According to Bennis, Benne and Chin (1969), ________basic strategies can be adopted
to manage change.

a. Three
b. Five
c. Two

d. Four

2.At this stage, actions are taken to sustain the drive for change and to facilitate the
institutionalization.

a. Moving

b. Refreezing.
c. Unfreezing
d. Action planning

3.Change in the top management is a _________ force of change.

a. Negative
b. Positive

c. Internal
d. External
4..Change leads to insecurity among the employees because of its unknown
consequences. This leads to

a. Anger
b. Strike

c. Resistance
d. Denial

5.Forces for change are of _____types.

a. Three
b. Four
c. Six

d. two

6._______proposed a three step sequential model of change process:

a. Robbins

b. Lewin
c. Daft
d. Taylor

Unit4 - 1 Mark Quiz Questions

1.According to Bennis, Benne and Chin (1969), ________basic strategies can be adopted
to manage change.

a. Three
b. Five
c. Two

d. Four
2.At this stage, actions are taken to sustain the drive for change and to facilitate the
institutionalization.
a. Moving

b. Refreezing.
c. Unfreezing
d. Action planning

3.Change in the top management is a _________ force of change.

a. Negative
b. Positive

c. Internal
d. External

4.Change leads to insecurity among the employees because of its unknown consequences.
This leads to
a. Anger
b. Strike

c. Resistance
d. Denial
5.Forces for change are of _____types.

a. Three
b. Four
c. Six

d. two

6._______proposed a three step sequential model of change process:

a. Robbins

b. Lewin
c. Daft
d. Taylor
 Unit4 - 1 Mark Quiz Questions
1.According to Bennis, Benne and Chin (1969), ________basic strategies can be adopted
to manage change.

a. Three
b. Five
c. Two

d. Four

2.At this stage, actions are taken to sustain the drive for change and to facilitate the
institutionalization.

a. Moving

b. Refreezing.
c. Unfreezing
d. Action planning

3.Change in the top management is a _________ force of change.

a. Negative
b. Positive

c. Internal
d. External

4.Change leads to insecurity among the employees because of its unknown consequences.
This leads to

a. Anger
b. Strike

c. Resistance
d. Denial
5.Forces for change are of _____types.

a. Three
b. Four
c. Six

d. two

6._______proposed a three step sequential model of change process:

a. Robbins

b. Lewin
c. Daft
d. Taylor

Unit8 - 1 Mark Quiz Questions

1.Distinctiveness Consensus Consistency are three determining factors related to
_________ theory

a. Personality
b. Emotion
c. Decision Making

d. Attribution

2.The context in which objects or events are seen by individuals also influence their
attention. This includes time, heat, light, or other situational factors.This is related to

a. Target

b. Situation
c. Attitude
d. Perceiver
3.The rational decision making model proposed _______ steps

a. Three
b. Five
c. Seven

d. Six

4.The three factors that shape perception of an individual are

a. Perceiver, Attitude, Emotion

b. Perceiver, Target, Situation

c. Society, Personality, Emotion
d. Environment, Situation, Intelligence

5.The __________occurs when we draw a general impression on the basis of a single

characteristic

a. Halo effect
b. Attribution Error
c. Contrast Effect
d. Selective Perception

6.__________is the ability to produce novel and useful ideas.

a. Decision Making
b. Rationality
c. Intelligence

d. Creativity
 Unit10 - 1 Mark Quiz Questions
1.A _________is a small group of people with complementary skills, who work actively
together to achieve a common purpose for which they hold themselves collectively
accountable.

a. Informal group

b. Team
c. Organization
d. Formal Group

2.The commen model of group development has _______ stages.

a. Five
b. Six
c. Four
d. Three

3.The two types of groups are

a. Structured and Unstructured

b. Formal and Informal

c. Large and Small
d. Organized and disorganized.

4.Tuning oneself and behaving in a socially desirable manner is a part of fulfilling

a. Performance Norms b
b. Group Norms
c. role expectations

d. Role Perception
5.When two or three people are able to dominate the group into making a decision to
which they agree. It is ________

a. Decision by authority rule

b. Decision by consensus
c. Decision in lack of response

d. Decision by minority rule

6.__________consists of people who affiliate to attain a specific objective with which

each is concerned.

a. Formal Group.
b. Command Group

c. Interest Group
d. Task Group

7.____________are team members, who are physically dispersed, use computer

technology to connect with each other.

a. Virtual teams
b. Self managed teams
c. Online teams
d. Invisible teams

Unit11 - 1 Mark Quiz Questions

1.Expert power is the ability to control another persons behavior by virtue of possessing
knowledge, experience, or judgment that the other person lacks, but needs.It is an
example of:

a. Personal Power
b. Legitimate Power
c. Reward Power.
d. Formal Power
2.It represents the power a person receives as a result of his/her position in the formal
hierarchy.

a. Legitimate power
b. Coercive power
c. Reward power
d. Information power

3.The concept of empowerment is part of the _________structures which are found in

todays corporations.

a. Organized
b. Bureaucratic
c. Centralized

d. Decentralized

4.The opposite of coercive power is :

a. Information power
b. Legitimate Power.

c. reward power
d. Referent Power

5.The power base is being dependent on fear.

a. Formal
b. Reward
c. Legitimate.

d. Coercive
6.The power base is being dependent on fear.

a. Formal

b. Coercive
c. Reward
d. Legitimate.

7.Those activities that are not required as part of ones formal role in the organization, but
that influence, or attempt to influence, the distribution of advantages and disadvantages
within the organization.

a. Team
b. Coalation

c. Politics
d. Power

Unit12 - 1 Mark Quiz Questions

1.Conflicts that hinder group performance are ________ forms of conflict.

a. Dysfunctional
b. Developmental
c. Functional
d. Good

2.Here a victory is achieved through force, superior skill, or domination by one party. It
is _______

a. Competition
b. Collaboration
c. Compromise
d. Accommodation
3.This approach encourages conflict on the grounds that a harmonious, peaceful, tranquil,
and cooperative group is prone to becoming static and non-responsive to needs for
change and innovation.

a. The Inter-actionist
b. Scientific View
c. Human relations View
d. Traditional View

4.When a person must choose between two positive and equally attractive alternatives. It
is

a. Avoidence-Avoidence Conflict
b. Approach Avoidence Conflict

c. Approach- Approach Conflict

d. No Conflict.

5.Whenever disagreements exist in a social situation over issues. It is termed as :

a. Negotiation
b. Politics
c. Bargaining

d. Conflict

6._________is a process in which two or more parties exchange goods or services and
attempt to agree upon the exchange rate for them.

a. Negotiation
b. Conflict
c. Perception
d. Politics
7.__________view believes that conflict is a natural occurrence in all groups and
organizations.

a. Scientific View.

b. Human relations View

c. Traditional View
d. Inter actionist View

Unit12 - 1 Mark Quiz Questions

1.Conflicts that hinder group performance are ________ forms of conflict.

a. Dysfunctional
b. Developmental
c. Functional
d. Good

2.Here a victory is achieved through force, superior skill, or domination by one party. It
is _______

a. Competition
b. Collaboration
c. Compromise
d. Accommodation

3.This approach encourages conflict on the grounds that a harmonious, peaceful, tranquil,
and cooperative group is prone to becoming static and non-responsive to needs for
change and innovation.

a. The Inter-actionist
b. Scientific View
c. Human relations View
d. Traditional View
4.When a person must choose between two positive and equally attractive alternatives. It
is

a. Avoidence-Avoidence Conflict
b. Approach Avoidence Conflict

c. Approach- Approach Conflict

d. No Conflict.

5.Whenever disagreements exist in a social situation over issues. It is termed as :

a. Negotiation
b. Politics
c. Bargaining

d. Conflict

6._________is a process in which two or more parties exchange goods or services and
attempt to agree upon the exchange rate for them.

a. Negotiation
b. Conflict
c. Perception
d. Politics

7.__________view believes that conflict is a natural occurrence in all groups and

organizations.

a. Scientific View.

b. Human relations View

c. Traditional View
d. Inter actionist View
 Unit14 - 1 Mark Quiz Questions
1.According to Bennis, Benne and Chin (1969), ________basic strategies can be adopted
to manage change.

a. Two
b. Three
c. Five

d. Four

2.At this stage, actions are taken to sustain the drive for change and to facilitate the
institutionalization.

a. Action planning
b. Unfreezing

c. Refreezing.
d. Moving

3.Change in the top management is a _________ force of change.

a. External
b. Positive

c. Internal
d. Negative

4.Change leads to insecurity among the employees because of its unknown consequences.
This leads to

a. Resistance
b. Anger
c. Denial
d. Strike
5.Forces for change are of _____types.

a. two
b. Three
c. Four
d. Six

6._______proposed a three step sequential model of change process:

a. Daft
b. Robbins

c. Lewin
d. Taylor

Unit14 - 1 Mark Quiz Questions

1.According to Bennis, Benne and Chin (1969), ________basic strategies can be adopted
to manage change.

a. Two
b. Three
c. Five

d. Four

2.At this stage, actions are taken to sustain the drive for change and to facilitate the
institutionalization.

a. Action planning
b. Unfreezing

c. Refreezing.
d. Moving
3.Change in the top management is a _________ force of change.

a. External
b. Positive

c. Internal
d. Negative

4.Change leads to insecurity among the employees because of its unknown consequences.
This leads to

a. Resistance
b. Anger
c. Denial
d. Strike

5.Forces for change are of _____types.

a. two
b. Three
c. Four
d. Six

6._______proposed a three step sequential model of change process:

a. Daft
b. Robbins

c. Lewin
d. Taylor