Professional Documents
Culture Documents
Effective No.of
Personnel:
Lead auditor:
Additional team
member(s):
Joko Sumpono
Additional
Attendees and
Roles
This report is confidential and distribution is limited to the audit team, audit attendees client
representative and the SGS office.
1. Audit objectives
The objectives of this audit were:
to confirm that the management system conforms with all the requirements of the audit standard;
to confirm that the organization has effectively implemented the planned management system;
to confirm that the management system is capable of achieving the organizations policy objectives.
2. Scope of certification
Internet Service Provider, Software Development and Cloud Computing Provider
Has this scope been amended as a result of this audit? Add scope cloud
computing provider that not inform in CDS
Yes
No
This is a multi-site audit and an Appendix listing all relevant sites and/or remote
locations has been established (attached) and agreed with the client
Yes
No
Report date:
Document:
3 December 2014
GS0304
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Major
Minors
Therefore the audit team recommends that, based on the results of this audit and the systems
demonstrated state of development and maturity, management system certification be:
Granted /
Continued /
Withheld /
5. Audit Findings
The audit team conducted a process-based audit focusing on significant aspects/risks/objectives. The audit
methods used were interviews, observation of activities and review of documentation and records.
The management system documentation demonstrated conformity with the requirements
of the audit standard and provided sufficient structure to support implementation and
maintenance of the management system.
The organization has demonstrated effective implementation and maintenance /
improvement of its management system and is capable of achieving its policy objectives.
Yes
No
Yes
No
The organization has demonstrated the establishment and tracking of appropriate key
performance objectives and targets and monitored progress towards their achievement.
Yes
No
The internal audit program has been fully implemented and demonstrates effectiveness
as a tool for maintaining and improving the management system.
Yes
No
Yes
No
Yes
No
Yes
No
Certification claims are accurate and in accordance with SGS guidance and the
organization is effectively controlling the use of certification documents and
marks.
N/A
7. Nonconformities
Report date:
Document:
3 December 2014
GS0304
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CAR No: 1 of 7
Area / Department / Process:
Category:
Major
Internal Audit
Document Ref.:
Issue/Rev. Status:
Minor
Standard Ref.:
Clause 8.2.2
Next Visit
Details of Non-Conformity:
Observed internal audit has conduct for seksi jaringan dan informasi on 19 November 2014 which
is not covered related process on seksi Jaringan dan informasi , e.g.: Data center, infra
maintenance; Actualy internal audit only conduct for Product development
CAR No: 2 of 7
Area / Department / Process:
Category:
Major
Minor
Seksi Jaringan dan informasi
Document Ref.:
Standard Ref.:
Issue/Rev. Status:
1 October 2014
date 25 July 2014
Next Visit
Details of Non-Conformity:
Monitoring target performance not effective as following :
- Up time system and network 95%--> actual not measured clearly exceptV
- Technical Problem network < 5%--> actual not measured clearly except Von August
- Realization visit customer 1 time/year% --> actual not measured clearly except Von October
- Activation 1 days actualV on august 2014
- Aplication development target 3 days not monitored yet
- Handling application problem/Problem aplikasi < 20%--> not monitored yet
CAR No: 3 of 7
Job n: ID/JKT 0779
CONFIDENTIAL
Category:
Report date:
Document:
Major
3 December 2014
GS0304
Minor
Visit Type: S2R
Issue n: 15
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Seksi Jaringan
Document Ref.:
Issue/Rev. Status:
Standard Ref.:
Clause 8.2.4
Next Visit
Details of Non-Conformity:
1. Verification of job activation on document Formulir aktivasi web hosting dan collocation/KF-002-002
no pendaftaran 200.90.27 date 25 July 2014 not effective since due to some information was not
completed yet, such as : OS confirmation, IP address/Konfigurasi, web hosting/Colocation (Folder
,domain and server ) and Testing activation method .
2. Verification for pemutusan layanan/kontrak as Berita acara pemutusan BAP/IPTEKNET/II/2014
dated 28 February 2014- Customer Chiyoda -No. Pendaftaran no 90.19/IPTEKNET/IX/2013 date
28 February 2014 not effective, since there is no evidence recorded related with realization of
Berita acara pemutusan BAP/IPTEKNET/II/2014 dated 28 February 2014-No. Pendaftaran no
90.19/IPTEKNET/IX/2013 date 28 February 2014, e.g.: Visual report
CAR No: 4 of 7
Area / Department / Process:
Category:
Major
Minor
Seksi Jaringan-Data Center
Document Ref.:
Issue/Rev. Status:
Standard Ref.:
Next Visit
Details of Non-Conformity:
Planning of service realization was not effective determined to enhance customer satisfaction , such as
During audit on server room-Serpong found Temperature /Humidity has been monitored by
thermometer , however requirement and monitoring method was not determined yet; More over
verification method for thermometerserver room not clearly determined .
Not determined periodical control for Fire extinguisher FM 200 AA618-127, AA609-757 and
AA618-113
Report date:
Document:
3 December 2014
GS0304
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CAR No: 5 of 7
Area / Department / Process:
Category:
Major
Bagian Tata Usaha
Document Ref.:
Procedure of Permohonan
Pembelian Barang Hingga
Tiga Juta Rupiah
. Kode : KP -014 dated 1
October 2014
Issue/Rev. Status:
Minor
Standard Ref.:
7.4.1
Next Visit
Details of Non-Conformity:
Lack of evidence that providing of material or product has performed based on procedure of Permohonan
Pembelian Barang Hingga Tiga Juta Rupiah. Kode : KP -014 dated 1 October 2014 such as permintaan
pembeliaan sheet for Providing printer HP laser Jet 1120 S/N VNF6y79595 can not shows
Centro printer ITC BSD as printer provider has not listed in Supplier list ( Daftar Supplier 2014 )
CAR No: 6 of 7
Area / Department / Process:
Category:
Major
Bagian Tata Usaha
Document Ref.:
Procedure of Permohonan
Pembelian Barang Hingga
Tiga Juta Rupiah
Kode : KP -014 dated 1
October 2014
Issue/Rev. Status:
Minor
Standard Ref.:
7.4.3
Next Visit
Details of Non-Conformity:
Lack of evidence that verification of purchased product has performed as required by standard as show
finding below:
Relevant of procedure has not defined about process of verification of purchased product
Acceptance criteria for verifying purchased product has not established
There is product has been received however it has not verified yet i.e Printer Laser receving dated
2/12/14
Report date:
Document:
3 December 2014
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CAR No: 7 of 7
Area / Department / Process:
Category:
Major
Bagian Tata Usaha
Document Ref.:
procedure of penanganan
sumber daya manusia
No. Kode KP-16
Issue/Rev. Status:
Minor
Standard Ref.:
6.2.2
Next Visit
Details of Non-Conformity:
Lack of evidence that Training program has performed according to procedure of penanganan sumber daya
manusia No Kode KP-16 as shows Training result has not always recorded in laporan hasil pelatihan sheet
as required by procedure such as Pelatihan keamanan system informasi which conducted on 16 27 June
2014 has not recorded by trainee ( Ms. Intan P )
Report date:
Document:
3 December 2014
GS0304
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Information on admin log server room entry/exit control record should be improve with visitor
identification traceability , e.g.: instiution/company name and ID pass no ( actually only record as name
and date of entry/exit
Tata Usaha
It can be considered to further improve the identification system for measuring devices to reflect the
calibration status, e.g.: Weight Balance and Thermometer on control panel
Suggestion should be given to ensure that review contract has signed by related to section such as TU
and layanan jasa
Suggestion should be give to segregate supplier selected by through bidding or No bidding
Strongly recommendation to determine clearly about standard of competency based on Training,
Experience and skill
Report date:
Document:
3 December 2014
GS0304
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