C O R P O R AT E P R O F I L E

Genpact: A global leader in business process and

technology management services
Corporate Facts
Established: 1997
Headcount: 58,000+

Stock Symbol: NYSE: G

Revenues: $1.6 Billion

Overview

Services Portfolio

The Company traces its beginnings to 1997, where under the

Genpact has a broad portfolio of core enterprise and industry-

name of GECIS, it was established as an independent business

specific services including:

unit of GE Capital. The organization was chartered to provide

business process management capabilities that would deliver
outstanding efficiencies to all businesses across GE. Genpact
became an independent company in 2005 and was successfully
listed on the NYSE in 2007, trading under the stock symbol G.
An early innovator in the business, Genpact has been
responsible for introducing many of the concepts that have
given strength to the industry. Genpact was the first to
leverage Six Sigma for process transitions, delivering greater
process gains to clients. With Smart Enterprise Processes
(SEPSM), Genpact is the first to introduce a proven, scientific
approach that delivers the benefits of effectiveness in addition

Services:
Core Business
Finance & Accounting
Procurement & Supply Chain
Collections & Customer
Service
Human Resource Services
Legal Processing
IT Services
IT Consulting
Smart Decision Services
Analytics & Research
Risk Management Services
Reengineering

Industry Specific Services

Banking & Financial Services
Insurance
Capital Markets
Manufacturing
Energy & Utilities
Retail & CPG
Healthcare
Life Sciences
Transportation & Logistics
Media & Entertainment
Hospitality

to efficiency, and focuses on business outcomes versus only

looking at transactional results.
Genpacts approach puts process at the forefront,
understanding the value it brings to a company in driving frontend results such as customer satisfaction and retention, revenue
generation and profitability. The Company couples deep process
knowledge and insights with a focused IT approach, targeted
analytics and pragmatic engineering to deliver an integrated
process solution.

Clients
Genpact manages over 4500 processes for 600+ clients across
a breadth of industries. The Companys client base is diverse
in terms of industry, business size and process need. This
diversity serves both the Company and client base in bringing
broad, practical process expertise. Genpacts proven strategy
has been to grow with its clients with revenues coming from

Genpact has built its credentials to support this direction with

both new and existing clients. Clients include: AstraZeneca,

the single largest pool of dedicated Lean Six Sigma experts

Ashland, BUPA, Citibank, Cigna, Diebold, eBay, GE, GSK,

in the industry; extensive industry-leading people processes,

Hertz, Heineken, Hyatt, Kimberly Clark, Miami Childrens

earning it one of the lowest attrition rates in the industry; the

Hospital, MGM Resorts, Momentive, National Australia Bank,

largest global analytics and research services organization; and

Nissan, Symantec, Staples, Telefonica, Walgreens, Wells Fargo,

the technology expertise to enable great processes.

Wellpoint/ Wellchoice and Zimmer, among others.

Global Presence
NETHERLANDS

CZECH REPUBLIC

POLAND
ROMANIA

HUNGARY

SPAIN

USA

JAPAN
MOROCCO

CHINA

MEXICO

HONG KONG

GUATEMALA

UAE

COLOMBIA

PHILIPPINES
INDIA

KENYA

BRAZIL
SOUTH AFRICA

20 Countries* | 74 Delivery Centers | 30 Languages | 58,000+ Employees

*as of October 2012

Genpact delivers its services from a global network of 74 centers, spanning 20 countries: Brazil, China, Colombia, the Czech Republic, Guatemala,
Hong Kong, Hungary, India, Japan, Kenya, Mexico, Morocco, the Netherlands, Philippines, Poland, Romania, Spain, South Africa, UAE and the United
States. Genpacts objective is to service its clients from the locations that best meet their needs, taking into consideration business objectives, cultural
considerations, language requirements and cost containment goals. Genpact prides itself in driving seamless delivery and a singular service culture
across its operating locations, accomplished through strong people practices and local management.

Awards and Industry Recognition

SSON (Shared Services Outsourcing Network) Excellence Award,
Genpact - Pfizer Excellence in People and Communications,
Asia 2011, Genpact - Astra Zeneca Excellence in People and
Communications, Europe 2012
European Outsourcing Association Awards - Outsourcing End-User of
the Year: with Merck and Smart Enterprise Process, 2012
NASSCOM Ranked no 1 in Top 20 BPO Companies (2005 - 11);
Diversity and Inclusion 2011; Process Innovation Award for SEPSM 2011
IAOP (International Association of Outsourcing Professionals) Global
Top 20 Outsourcing Provider (2008 - 12)
Global Services 100: Top Mid-tier ADM Companies & Global BPO
Leaders; Global Knowledge Process Leaders, Leaders- Industryspecific BPO, Procurement Management Leaders, FAO Vendors &
Customer Management Leaders 2012; Best Performing BPO, FAO,
HRO, Procurement outsourcing and Industry Specific BPO Provider;
neo-IT Global Services 100 Survey 2010, 2011
Outsourcing Center Service Provider Excellence Award for Most
Consistent Business Impact (2011); Outsourcing Excellence Awards
for Best F&A/Procurement 2012
Dataquest Top 20 List of Indian BPO Providers (2005 - 12)
Frost and Sullivan Business Process Outsourcing Service Provider of
the Year, Asia Pacific (2010 & 2012)
China Green IT Service Outsourcing Innovation Contribution, 2012
European Outsourcing Association Awards - Outsourcing End-User of
the Year: with Merck and Smart Enterprise Process, 2012
Aon Hewitt Awards that Work - Flexible Work Practices, 2012
Positioned as a Leader in Gartners Magic Quadrant for Global
Finance & Accounting BPO for 2011 & 2012
Ranked as a Leader in IDCs MarketScape Report on Business
Analytics Services & Pharmaceutical Social Media Analytics Services
for 2012
Ranked as a Leader and rated a Star Performer in Everest
Groups Global FAO Service Provider Report in 2011 & 2012
Ranked as a Major Contender in Everest Groups Global
Procurement Outsourcing Service Provider Report in 2011 & 2012
Named as a Star Performer and rated a Major Contender in
Everest Groups Multi-Process Human Resource Outsourcing Service
Provider Report in 2012
Copyright Genpact 2012. All Rights Reserved.
www.genpact.com

Ranked as a Leader in Everest Groups Global Banking BPO Service

Provider Report in 2012
Positioned as a Challenger in Gartners Magic Quadrant for IT
Helpdesk Services for North America, 2011 & 2012
Headstrong, a Genpact company, ranked as a Major Contender in
Everest Groups Capital Markets Application Outsourcing Report in
2012
Ranked among Top 25 Global Firms in Financial Technology in annual
FinTech 100 by American Banker, Bank Technology News and IDC
Financial Insights in 2012

Management Team
NV Tiger Tyagarajan, Chief Executive Officer
Mohit Bhatia, Chief Financial Officer
Mohit Thukral, Banking, Financial Services & Insurance; Healthcare;
Philippines
Sandeep Sahai, Capital Markets (Headstrong); IT Solutions
BK Kalra, Life Sciences, CPG & Retail
Patrick Cogny, Infrastructure, Manufacturing & Services
Charles Hunting, China & Japan
Scott McConnell, Americas
Pascal Henssen, COO Europe
Harpreet Duggal, India to India, Axis, Software & Internet Services
Vishal Pandit, Middle East
Arvinder Monty Singh, Global Sales & Marketing Leader; Client
Relationship; Reengineering
Pankaj Kulshreshtha, Analytics
Piyush Mehta, Human Resources, Hiring, Training
Shantanu Ghosh, Transitions, Practice, Solutioning, CMP
Sasha Sanyal, SEP & Lean Six Sigma
Gianni Giacomelli, New Product Development
Sanjeev Prasad, Chief Information Officer
Jyoti Singh, Marketing & Communications
Vidya Srinivasan, Infrastructure & Logistics
Gaurav Sethi, Mergers & Acquisitions
Victor F. Guaglianone, General Counsel
Bharani Bobba, Investor Relations
Ahmed Mazhari, Marketing & Sales Leader, Europe