MD.

NAYYAR
Contact: 09346301479 ~ E-Mail: md_nayar@yahoo.com
In quest of assignments in Office Administration, Customer Relationship Management and Operations
Management with an organisation of repute

CAREER SYNOPSIS
9 years of rich experience in the domain of Office Administration, Customer Relationship Management
and Operations Management.
Adept at handling day to day activities in co-ordination with internal / external departments for
ensuring smooth business operations.
Skilled in handling large workforces, maintaining peaceful & amicable work environment in the
organisation and initiating measures for the benefit of people in the organisation.
Extensive experience in general administrative activities, personnel management, policy
implementation and facility management across assignments.
An out-of-the-box thinker committed towards the growth of people within the organisation.
An effective communicator with exceptional interpersonal skills and hands on experience in training
and development of subordinates.
Strong communication and listening skills with the ability to relate to people from different cultures
and backgrounds; good decision-making, problem-solving and writing skills.

CORE COMPETENCIES
Ensuring smooth operations at all times and maintaining proper
Office Admnistration

decorum & discipline by implementing & modifying the policies

& procedures.

Directing the office correspondence, mail management, fixed

assets management and control.
Mail Management

Guiding payroll processing including attendance monitoring,

leave updation,
encashment, etc.

inputs

processing

and

advances,

leave

Monitoring administration activities including office facilities,

Payroll Processing

transport facilities, security services and telephones.

Managing operation, inward/outward letters, documents, paper

management, dispatches, etc.
Policy Implementation

Formulating written documentation, evaluating incoming and

outgoing correspondence and preparing responses.

Preparing the accounts and billing, monthly statements, letters

Documentation

and faxes.

Sending e-mails, downloading and sending attachments through

internet explorer.

Overseeing the customer query/complaints & resolutions.

Customer Relationship
Management

Interacting with new clients and cross-selling products to

existing clients.

Assessing

the customer feedback, evaluating areas of

improvements & providing critical feedback on improvements.

People Management

Establishing and maintaining files and records for the office.

Monitoring/coordinating activities as appropriate & preparing
internal reports for management.

Conceptualizing & developing training & development initiatives

for improved productivity, capability and quality enhancement.

CAREER CONTOUR
Reliance Life Insurance Co. Ltd., Mahaboobnagar
Since Sep06
Joined as Customer Care Executive (Operations) and rose to the post of Asst. Branch Service Manager
Accountabilities
Monitoring the quality of business logged; implementing necessary checks and balances; conducting
regular checks on whether the process is working.
Assuring that all activities i.e. new business issuance, underwriting coordination, customer care and
sales operations are carried out by CCEs.
Ensuring that business numbers (sales) are getting logged in and there is no loss.
Notable Credits
Recognized and selected for IJP and promoted as ABSM from June 2008.
Dexterously achieved Satisfactory Rating in Surprise Audit in the month of June 2007.
Awarded with Rs 15500 for Performs at high level of performance relative to peers.
Consistently exceeded on few & met other targets in Apr07.
Received a hike in Pay from October 2007 with 22% for midyear performance

TGV Cellular (!dea and U), Kurnool

Administrator

Apr04 Aug06

Accountabilities
Overseeing customer care operations and office maintenance.
Handling the receipt of billing and new activations.
Uploading documents in new activations, directing FOS and under management.

Notable Credits
Bagged Special Idea Commemorative Wrist Watch as token of Appreciation for Superb Performance
during the month of April05 with appreciation letter

MAJOR ASSIGNMENTS HANDLED

Simple Accounts Packaged in FoxPro 2.5.
Billing Project in FoxPro 2.5 and Visual Basic 6.0.
DRDA Funds Maintenance for DRDA Dept of Govt. in Visual Basic 6.0 Backend Access Database.
Financial Accounts Packaged in Visual Basic 6.0 Backend Access Database.
Computer Institute Maintenance in Visual Basic 6.0 Backend Oracle Database.
Small Technical System Projects in VC++.

PREVIOUS ASSIGNMENTS
Md. Yakub & Bros, Kurnool

Computer Operator

Jun03 Mar04

Infotech Computer Centre, Kurnool

Data Entry Operator

Jan03 Jun03

PBKM Company, Kurnool

Computer Operator

Nov99 to Nov02

ACADEMIC CREDENTIALS
BCA
Intermediate
SSC

Osmania College, S.K .University

St. Josephs College, Kurnool
Oxford School, Kurnool

2003
2000
1997

IT SKILLS
Operating System
Programming Skills

:
:

Application Skills

Technical Skills

Windows 95/98/XP/2000, MS-DOX, UNIX

Visual Basic 5.0/6.0, Java, Html, FoxPro 2.5, Visual FoxPro, Oracle 7.3, C, C+
+, VC++, UNIX, Pl/SQL
MS Word, Excel, Access, PowerPoint, Page Maker, Photoshop 5.5/6.0/7.0,
Telnet, Dream Weaver, Flash, Swish
DBMS, OS, RDBMS, Computer Hardware Information

PERSONAL DOSSIER
Date of Birth
Address

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:

12th January 1981

44/10-A-2, Prakash Nagar, Kurnool 518001, A.P.