Professional Documents
Culture Documents
reciting poetry
formal meetings
advertisement
conference
3) a fax message wrongly delivered as a wrong number is dialed creates _____ type of
barrier to communication
1)
2)
3)
4)
semantic
language
physical
socio-psychological
4) _______ means aspects of the voice; the way we use our voice
1)
2)
3)
4)
timbre
paralanguage
acoustics
perception
S-R-M-C
S-M-C-R
C-S-R-M
C-M-S-R
group communication
oral communication
mass communication
internal communication
oral
written
mass
graphic
cables
cells
electronic circuits
airways
data
emotion
files
facts and figures
10) There are ______ courses for the more experienced personnel
1)
2)
3)
4)
short term
induction
refresher
old
intercom
public address system
fax
email
12) Public opinion is formed by the ______ of people about the behaviour
of the organisation as a whole and of the individuals who are its
Members
1)
2)
3)
4)
attitude
outlook
perception
impression
13) A survey says that managers spend over ___% of their time on
Communication
1)
2)
3)
4)
7
49
90
38
making a call
taking a call
in between a call
ending a call
voluntary
involuntary
conscious
intended
17) When we want to solve a problem, we exclude all other thoughts and
concentrate on just those ideas or thoughts related to the issue. This
happens at ________ level
1)
2)
3)
4)
superficial
unconscious
conscious
personal
computers
subject matter
computing
technology
hidden
blind
open
unknown
20) When you are pretending to be attentive, your listening will face
problems due to
1)
2)
3)
4)
lack of interest
emotional blocks
tendency to criticise
impatience
email
LAN
WAN
Internet
necessary
important
illegible
needless
correctness
courage
clarity
courtesy
state mind
mental
mental state
mental mind
25) Which word a person who knows computers may not know
1)
2)
3)
4)
64K
reinstallation
megabytes
double entry
27)
1)
2)
3)
4)
Provident Fund, Pension and Gratuity benefits applicable to the post are
mentioned in
warning memo
interview letter
appointment letter
voluntary retirement letter by an employee
29)
1)
2)
3)
4)
Travelling Allowance
Total Allowance
Travelling Assignment
Total Agreement
30) If you purchase above Rs. 3000/- on or before 31st March, you are
entitled of a free gift wrist watch as a festival offer. The sentence
could be from ______ letter
1)
2)
3)
4)
inquiry
firm offer
offering a substitute
quotation request
changes in order
routine order
trial order
repeat order
32) Order letters can be divided into three groups first order, _____
order and routine order
1)
2)
3)
4)
rescue
cancellation
repeat
trial
33) Although we cannot replace the clocks in this case, we shall make
The required repairs, charging you only 30% of the cost of repair.
This sentence will appear in a letter
1)
2)
3)
4)
refusing adjustment
offering refund
offering a compromise
informing the customer that the investigation is being made
intercom
fax
face-to-face
public address system
35) In horizontal format, the Date and Subject lines begin at the _____
margin
1)
2)
3)
4)
bottom
top
left
right
handed over
signed
official
complete
progress
performance
periodical
F.I.R.
a group
a policeman
an individual
an HOD
A thanking
An appointment
A resignation
A covering
10
25
50
92.5
42) The report has to present the facts in a simple, concise and ______
manner, in words which the reader will follow
1)
2)
3)
4)
straightforward
complicated
descriptive
tangled
talk confidently
write effectively
give a proper speech
express your ideas effectively in writing and in speech
change
characteristics
time
action
transmission
exchange
sender
meaning
a
a
a
a
common symbol
common understanding of the symbols
common understanding
common thought
49) ______ and conciseness are the most important qualities of style of
writing report
1)
2)
3)
4)
Courtesy
Clarity
Cooperation
Complication
short
light
in lighter vain
crowded