Professional Documents
Culture Documents
COIMBATORE CITY
QUESTIONNAIRE
Male
4. Marital status:
(a) Single
(b) Married
5. Occupation :
(a) self employed
(b) salaried
(c) student
6. Educational status:
(a) school
(b) ug
(c) pg
(d) Professional
7. Family annual income
(a)
(b)
(c)
(d)
below 150000
150000-250000
250000-350000
above 350000
Saving
Current
recurring
fixed
Female
Convenience
To save time
e24 hour access to accounts
easy transactions
14. What would encourage you to use more the online banking services?
(Several answers possible)
(a)
(b)
(c)
(d)
(e)
(f)
Daily
Weekly
Monthly
yearly
Never
16. If never, Why have you never used online banking services?
(Several answers possible)
(a)
(b)
(c)
(d)
(e)
Completely
Somewhat
Dubious
Not at all.
Completely
Somewhat
Dubious
Not at all.
20. Do you think that human contact is important for banking relation?
(a) Yes
(b) No
21. What is the main difficulty do you face while using SBI online banking?
(a) Overall difficulty of using online banking system
(b) Lack of assistance
(c) Security concerns
(d)
(e)
(f)
(g)
(h)
22. What are the problems faced by a person while visiting a bank branch?
(a)
(b)
(c)
(d)
(e)
Good
Neutral
Poor
N/A
Bill payment
E-alerts
Wire Transfer
Stop Payment
Balance Inquiry
Check Image Retrieval
Ordering Cash
Retrieving Bank Statement
Very Satisfied
Satisfied
Neutral
Unsatisfied
Very Unsatisfied
27. What do you feel about overall service quality of your bank?
(a) Excellent
(b)
(c)
(d)
(e)
very good
good
average
poor