Abstract:

The present study investigates that the Human Resource Development (HRD)
practices influencing job satisfaction with special reference to BSNL, Indore
Division. The human resource management is a function which is mainly
concerned with people at work and with their relationship within the
organization. HRD Practices using variables such as Recruitment and Selection,
Training and Development, Appraisal and Reward, Performance Management,
Managing people, Promotion and Transfer, Compensation management and
welfare measure, Employee health and safety, Industrial relations its
Relationship.
The human resource management function has emerged as one of the most
important areas of organizational practice. . It is alarming time for all those
organizations that wish to be successful in global HR to gear up and implement
desired shift in their prevailing HRD practices and leverage their human resource
along with the other resources

Introduction:
Bharat Sanchar Nigam Ltd. formed in October, 2000, is World's 7th largest
Telecommunications Company providing comprehensive range of telecom
services in India: Wireline, CDMA mobile, GSM Mobile, Internet, Broadband,
Carrier service, MPLS-VPN, VSAT, VoIP services, IN Services etc. Within a span of
five years it has become one of the largest public sector unit in India.
BSNL has installed Quality Telecom Network in the country and now focusing on
improving it, expanding the network, introducing new telecom services with ICT
applications in villages and wining customer's confidence. Today, it has about
47.3 million line basic telephone capacity, 4 million WLL capacity, 20.1 Million
GSM Capacity, more than 37382 fixed exchanges, 18000 BTS, 287 Satellite
Stations, 480196 Rkm of OFC Cable, 63730 Rkm of Microwave Network
connecting 602 Districts, 7330 cities/towns and 5.5 Lakhs villages.

OBJECTIVES OF THE STUDY

1. To know the demographic profile of employees in the study unit.
2. To examine the level of HRD Practices factors.
3. To identify the relationship between Job Satisfaction factors.
4. To study the relationship and impact between HRD Practices and Job
Satisfaction of employees in
the study unit.

Study:
The present study is exploratory in nature and aims to inspect and compare the
HRD Practices as perceived by the employees at managerial and non-managerial
level in BSNL. Initially we studied the job hierarchy of BSNL backed up by various
research methodology to get the data needed.

Research Methodology:
The methodology of the study is based on the primary data as well as secondary
data. The study depends mainly on the primary data collected through a wellframed and structured questionnaire to elicit the well-considered opinions of the
respondents by survey method. For conducting this research a sample of 100

employees in BSNL, Indore by Random Sampling method. Both executives and

non-executives group are included male and female and their age group is 25 to
56 years.

The scoring scale of the questionnaire was

5=Strongly Agree, 4=Agree, 3=Neutral, 2= Disagree and, 1=Strongly Disagree.
The tool measured the five dimensions which have also been the most important
HRD Practices namely, Quality of Work life and Welfare measures, Organizational
Development, Training and Development, Performance Appraisal and
Participative Management. On the basis of these dimensions the HRD Practices
has been judged in both the organizations and the analysis has been made.
Sample
The sample size consisted of 80 employees which belonged to managerial and
non-managerial levels.
Level Of Employees
Bsnl (No of respondents)
Managerial
28
Non-managerial
52
Findings:
Responses of employee towards quality of work life and welfare measures
Agreeability
Managerial level
Non managerial level
Strongly agree
Agree
Neutral
Disagree
Strongly disagree