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To:MalcolmTurnbull.Page2forAdrianPiccoli(Education&Training).

4thAugust2011Page1of2
ThankyoufortheopportunitytospeakattheNBNCommitteemeetinginBrokenHill.
Imentionedorganicprocessintheuptakeofinternet,inoutbackAustraliawecannotsellsomeonea
betterservicethantheonetheyneverhad,fromthispositionIhaveideashowwecouldadvise,train
andencourageorganicuptake.

Weshouldlookatneed&demandinbuildingtheNBN,inconsiderationofequalityandeconomics.
Ifwesucceedtocreate&maintainareliableinternetbasedphonesystem,productivitywouldincrease
throughcostssavingsforeverybodyacrosstheentireeconomy.
Itisimportantthepublicbelieveeverythingisbeingdonefromatechnicallevel&trustsexisting
companiesarentjustfalteringinserviceprovisionacrossexistingornewplatforms.

ThegentlemanfromSchooloftheAirmentionedthelimitationsofNBNsatellite,beingnotidealin
highrainfallareas.Wealsoknowfromavailableoptionsandeconomicviabilitiesthatsatellitewill
remainapartoftheNBNcoverageatpresent.
ItwasmyexperienceinMenindeewiththepreviouskubandABGSatelliteservice,thatminimum
uptimewithoutintermittentdropoutsandtransmissionspeedfluctuationshadmequestionitsserous
use,alsoofnotewereaudiblestormsonthehorizon,resultinginfurtherintermittentdropoutsand
speedfluctuationswithaproductsaidtobebetterthanNBNCo.satelliteinraineventsifunderstood.
DuringrainIcouldnotusethekusatellitebasedinternetforanypracticaluse,taskswouldoftentake
farlongerthantheirvalue,ifpossible.Suchexperienceisaddedtocostsasinefficiencyorloss.
Heatreflectingbackontothebottomofdishesfromroofscausedproblemsonafewoccasionsfor
customerswithroofmountsatelliteinstallations.Therewasapreferenceandencouragementatseveral
stagespreinstallationtoacceptaroofmountedsystemeventhoughspecificallyrequestingground
mount;thiswasmyexperienceandmayhaveabearingonroleout,performanceandreliability.
Satelliteistheonlyalternativeformanyareasorfootprints,satelliteshaveafootprintofcoverage,and
varyingperformancereliabilityforsomeareasifnotmoresimplyexplainablethroughlackofservice!
Previouslybeingoneofalargegroupofsatelliteusers,sharingserviceuptimeexperiencesontheuser
basedforumofWhirlpool,itwasapparentthatafewpeopleincludingmyselfhadsimilarexperience,
belowthemeanlevelofperformanceacrossthefootprint.Ihavenoproblempayingforaninternet
connectionthatmaybeaffectedbyrainifstatedassuch,buttohaveunreliableconnectionandbe
affectedbydistantstormweshouldntexpecttopaymorethancheapestcomparablefixedlineservices.
Igetsatelliteistechnical,asprovidersdonotfailtoremindyouifraisingserviceproblems,whilst
continuingtotake$110p/munderABGforwhatwasatbestanonlymodestsizeplanbackthen.
SatellitePhysicaltimedelayofsignaldoesaffectonlineexperienceforsomeservices&functionality
whichtheuserultimatelyhastoacceptascurrentlyavailableservicelimitationswerethecase!
IaskwearehonesttooutbackAustraliansthataresolelyreliantonNBNsatellite,tobuildtrustand
confidenceforthosewithonlinerequirementsthatthemostreliableSatelliteorcurrentfixedline
internetconnectionpossibleisbeingdelivered.
GaryLooney191,Menindee.NSW.2879garylooney@gmail.com@garyrlooney

To:MalcolmTurnbull.Page2forAdrianPiccoli(Education&Training).4thAugust2011Page2of2
TheMenindeetoBrokenHillbusarrivedthreequartersofanhourearlybeforeIhadeatenorshowered
Wednesdaymorning,thosewithspecialneeds&schoolkidonthebusalterednormaldepartureplans
sothebuscouldbeusedbythegovernmentNBNcommitteemembers.
UnforeseeableandIjustthoughttomakethecommitteeawareofwhathappenedforexperience.

OntheMondaymorning,aftertheNBNcommitteemeeting,IwaitedforthebustogotoTAFE.
ThebusdidnotarrivesoIwentovertotheShireofficebuildingandaskedwhy,Colinatreceptionwho
sellsbusticketsandentersdetailsintothebussheet,saidhedidnotknowwhythebusdidnotpickme
up!Margo,theladywhorunstheshirebuildingwasalsothere.

Thenextday,againthebusdidnotarrivesoIwenttotheshireofficebuildingandthistimeaskedthe
ladywhorunsitwhathadhappenedtothebus,Margotoldmethattheshirehadinformedonthe
previousFriday,that,IwastoberemovedfromthepassengerlistandonlyallowedonifIbookedand
paid.IaskedwhynoonehadtoldmethepreviousdaywhenIaskedwhythebushadnotarrived.

MargorepliedIjustdowhatIamtold
AgainIaskedYes,butwhywasIremovedfromthepassengerbussheetlistandwhydidntyoutell
meyesterdayaboutthechangesmadewhenIwasaskingwhythebusneverarrivedtopickmeup?

MargosaidYoushouldwatchwhatyousayGary,orthebusservicewillberemovedfromeverybody
IaskedAreyouimplyingthatthiswouldbemyfault?

MargosaidThebusdriverhadpreviouslyarrivedtopickyouupandyouneverwent
IstatedIfIamsickorcannottravelitisnotyourbusiness!

MargosaidYoushouldsortthisoutwithLETS(JobServiceProvider)
TowhichIstatedAnythingtodowithLETSormyrelationshipismypersonalbusiness,Iwillnot
discloseanyinformationrelatingtoLETSJobServiceProviderandMyselftoyou

ShireisfundedbytheDepartmentofTransport(DOTs)tohelprunaCommunityAccessBusServicewith
commitmentfromMaariMaforcommunityhealthneeds.Education&Centrelinkcouldhelpensure
transportcomplianceabilityofclientsforcedintopositionsbyJobServiceCompanies&contractorsof.

MyUncleJeffusetovolunteer,runningthelocalTouristOffice,oftensinglehandedlyandmaintaineda
positiveaccountwiththousandssaved,hedoneagoodjobwhichmademeproudofhiseffort.
TheShiretookovertherunningoftheTouristOfficewhichIbelievemaynowberevenuenegativeor
neutral.TheCentralDarlingShirecollectrentandchargesfromseveralJSPincludingLETS&Centrelink
asalocalagencyrunbyshirestaff,Governmentcontractedservicesofwhichshireisrevenuereliant.
Ihavewitnessedclientsactivity&whereaboutInformationbeingsharedbetweenshire&JSPstaff
fromthetimeCentralDarlingShirebuildingssharedusebegan,asexpectedundersuchcircumstances.

Iaskedif,thenLaborNSWcouldaddressthetransportproblemexistingfromlastyear&aprivacyissue.
TheJobServiceProviderLETShadmesignareleaseofprivacy.Therushedmethodtohavesucha
documentsignedwaswrong;IfoundtheconditionsinbreachofbasicprivacyrightsforLETSaccessof
information,frommyparentsorsignificantother?Tomakesaiddocumentnonvoid&preventbeing
forcedtorevertbacktothealternativeJSPwhoalsobreachedmyprivacyrights,IenrolledinAuStudy.
TodayIhavetocancelTAFE&AuStudyenrollmentbecauseofongoingoff/ontransportprovisionand
problemspreviouslydescribedtoPhilipODonoghuehttp://www.scribd.com/doc/58276072
GaryLooney191,Menindee.NSW.2879garylooney@gmail.com@garyrlooney

To:PhilipODonoghue(DEEWR)Thursday,March3,2011Page1of3
From:GaryLooney(Menindee,NSW.2879)
HiPhilip

Re:Ifmoreneedstobedone,pleasedoreply.

Qualification:AsyouwillnotefromourcorrespondenceIhaveappliedforAustudythroughBroken
HillCentrelinkoffice,providedtheapplicationissuccessfulandthebusfaretoattendTAFEispaidfor
mypersonaleducationissuewouldberesolved.Morebroadlyproblemsforclientsandoutcomesstill
exist,ifyouwishtoemployeemyadviceIwouldconsider.Idonotcarewhopaysforthebusfarebut
wouldpreferitbethedepartmenttogivemepersonalconfidencemovingforward.

Re:LETshasagreedtofundMrLooneysbusfaretoattendTAFE.(WhocareswhatLETSdotome?)

Qualification:LETSdecidedtonotfundthebusandremovedmyabilitytoattendstudywithout
notification,entrappingmetopaythebusfareorbreachtheirEPPsandnotstudywebdesign.
LETsenteredintoTAFE2011commencementwithadecisiontheyhadmadesometimepriortoa
previousyearsappointmentatMenindeewhereitwasstatedLETSplannedtonotpaymybusfare.
ThisyearataLETSemploymentmeetinginBrokenHillmyNSPsuggestedIcontactourlocalmember
regardingthebusfarewhichIdid.WhateverLETSwanttosaynowverballyismuteandirrelevant.
IngeneralIfindLETStobeincompetent,whichdoesnotafforddecency,honestyortrustworthiness.

ItshouldbenotedthatstudyofwebsitedesignandadministrationhasremainedmyEPPsplanwith
LETS,Mr.RuddspolicyofinworkortrainingresultedinLETSputtingpeopleinfullyearcourses
midyear,furthertothisTAFEwantedCertIIcompletionbeforeenteringwebdesignstudy,thiswas
understoodbyLETS.

MyCertIIresultssufferedwhenIfoundoutin2010LETSwerediscontinuingbusfeespaymentsin2011.
Iturnedallfocustofindingasolutionfortheproblem,notattendingthefinaldaysexamsasaresult.
TherewereotherhindrancesthroughLETSobligationrequirementsatdifferenttimeswhenotherexams
werebeingstudiedforbetweenTAFEdays.Resultsarenotrepresentativeofmyskillsbutmytreatment.

Re:MrLooneysrelationshipwithhislocalCentrelinkofficeisgoodandheregularlyattendsthe
office.NotetheadvicebelowregardingCentrelinksapproach.

Qualification:Iwouldnotsendyoualetterwithreferencetocorrespondenceunavailabletoyou,with
referencetosocialrelationshipdeliberatelyorbyaccident!WhatisCentrelinksapproach?
WhenIrangyourofficeaskingforyouImadeonestatementorrequest:IexplainedIwasnothappy
withthedepartmentaddingothermatterstoignore&confuse,Iaskedyoulookattheissueofbusfare
whileonAuStudy.

IrangtheCentrelinknumbermonthsagoaskingifIcouldringbypublicphoneformyCentrelink
appointments.Why?BecausetheCentrelinkofficeinMenindeeisranbyCentralDarlingShireCouncil,
thehusbandoftheladywhorunsthisofficeenteredtheestablishmentatquartertofiveonedayand
violentlyyelledthreateningabuseatme,claimingIknewheandhiswifewereshuttingearlytogoon
holiday,atalaterdateheenteredthebuildingwiththeoutsidesignandthrustitprovocativelyatme,
hecontinuestomumblestuffinmypresence.IinformedCentrelinkonthephonethatIhadpreviously
gonetothepoliceandraisedtheissuewithconcernanunpreventableprovocationmayoccur.

To:PhilipODonoghue(DEEWR)Thursday,March3,2011Page2of3
From:GaryLooney(Menindee,NSW.2879)
Centrelinksaidtheywouldnotallowmetoringviapublicphoneforappointmentsbutwouldhaveto
usetheCentralDarlingShireofficetophone,andwouldcontacttheCentralDarlingShireofficein
Menindeetoresolvethematter.
Idemandedtheynotproceed.Statinglifewouldonlygetharderformeinmyownhometownbecause
ofalliances,theShireCouncilemployeesandsomeresidentshaveacultureclubofprotectingeach
otherblindlywhichexistsinmanyifnotallGovernmentdepartments,tosomedegree.Iwouldsuggest.

Note:becauseofisolationmostCentrelinkappointmentsaremadebyphone,theonesnotmadeby
phonecostme$15busfarewhichIraisedwithCentrelinkseveraltimespreviously.Thisisanother
reasontofundthebus,forCentrelinkapprovedstudyandnecessarypersonalappointments!

IhavenopersonalproblemwithBrokenHillCentrelinkoffice;IhavequestionedBrokenHillCentrelink
astowhyclientexperienceofJSPisnothandledinpersonbyregionalCentrelinkoffices,thisisa
suggestion,notpersonal.Physicaldisconnectionofcomplaintsoverthephoneandtheassociated
disincentivetocomplainhasthecostoflocalignorance.

Re:MrLooneyhasindicatedthathewouldliketotransfertoanewprovider.NO.

Ihaveneverstatedawishtotransfertoanotherprovider.

IhavestatedasfactIwantedtogoonAuStudysoIcouldputmyfulltimeinstudybutinsteadIam
sittinghereatmidnightwritingyouthisletter,after3weeksmissedatTAFE.

Re:MrLooneysTAFEcoursehasbeenpaid.

Qualification:

To:PhilipODonoghue(DEEWR)Thursday,March3,2011Page3of3
From:GaryLooney(Menindee,NSW.2879)
Howdarethedepartmentclaimthecoursehasbeenpaidfor,IwalkedtheLETSManagerintotheTAFE
onthe24thofFebruaryafterdemandingtheBillbepaid.Readon.

IcaughtthebusintoBrokenHilltoapplyforAuStudyon24/2/11aftermissing3weeksofTAFEstudy.
IstoppedinatTAFEtoobtainareceiptofcoursepaymenttobetoldLETShadnotpaidthebill.
IhadsigneduptoTAFE,validatedapplicationwithCentrelinkandretainedApplicationFormcopyfrom
LETSafterhandinginalldocumentationcompletedandsignedonthe27thofJanuaryamonthbefore.

IwalkedtoCentrelinkandusedtheirphonetocallDEEWR,ItoldDEEWRwhatIthoughtaboutLETSand
demandedsomeonefixtheimmediateproblemofgettingLETStopaythefees,nottellmethe
contractorswillbeinformedandgetbacktoyouinacoupleofweeks,IalsoremindedDEEWRwhythey
transferredmetoLETSfromSureway.

InanEmailyesterdayfromDEEWRtheyareignoringmyapplicationforAuStudyandtransferringmeto
Surewayagainstmywill:DEEWRtransferredmetoLETSfromSurewayafteraprivyemployeedecided
tosharemypersonaldetailsoverabar,andaskedwhyIwassuchagirlandlivedwithmyparents!
Whichisnottrue.Thisshowshowseriouslythedepartmenttreatsclientrights,complaintsandprivacy.
Myfathertellsofthepast,astoryinthenewspaper,involvingtwomenandashearerwhichseemsan
appropriateanalogy.

Re:LETShasgivenassurancesthatnoagenciesorindividualslistedontheConsenttoRelease/Obtain
informationformwillbecontacted.

TheReleaseandObtaindocumentisnotavalidlegaldocumentthroughillegalpracticeincontemptof
anyclientrights,endofdiscussion.TheDepartmentisshowingdisrespectandcontemptofLETSclients!

On24/2/11whenIaskedLETStopaytheTAFEbillLETSManagerclaimedhecouldnotpaythebillwhich
thereofficehadstatedtobepayingamonthbefore,claimingIhadrefusedhimpermissiontopaythe
billthroughDEEWRinregardstoprivacy.IdonotcarewhatLETSassuresordoesnotassure!

AllJSPsincludingMurdiPaakishouldbeindependentlyaccessedperiodicallytoensureservicesand
clientrightsaremaintained.IrememberwhenDEEWRnominatedMurdiPaakiAboriginalJSNasmy
provider,IhadnochoiceandthesinglewomanJSNwascomplainingtome(Thenclient)shehadto
serviceWilcannia,IvanhoeandMenindeecommutingbetweenthesetownsbycarandattend/runan
officeinBrokenHillwhichwaswhyshewaslatetoappointments.

AsIhavestated,IhaveappliedforAuStudy,ifyouwishtoemployeemyadviceIwillconsider.
IfthedepartmentcanpaymybusfareoratleastensureitispaidformeasanAuStudyclientthatwould
behelpful,pleaseconsiderfundingourtownsbusserviceforallclientCenterlinkapprovedstudy.

Iaddthatthestressandpressuresfromthisexperiencehasraisedmybloodpressure,Iamfeeling
seriouslyunwellwithmigrainesandheartpalpitations,Iwilltryandseeadoctorassoonaspossible.
Regards
GaryLooney