Professional Documents
Culture Documents
DRIVING
INNOVATION
in your business?
PAGE 9
GARY FLOOD
DANNY BRADBURY
PETER SMITH
Modernising the
IT infrastructure
How IT product
buying has changed
PAGE 14
PAGE 38
PAGE 45
OUR INNOVATION
OUR COMMITMENT
OUR INTEGRITY
get more from your IT with services or transform the way you work
with innovative applications, we have a specialist dedicated to meeting
your needs. Let us help you thrive with relevant technology.
[4241/PBG-MAG-AD/20140813/LH]
@Probrand
Outstanding
Integrator
of the Year
Reg No. 16
Welcome
Peter Robbins
Managing Director, Probrand Group
1. Apprentice Shareen Shafaq and The Lord and Lady Moyoress of Birmingham, 2. Skills & Enterprise Minister Matthew Hancock
MP and Mercatos Nicola Collins, 3. HRH the Duke of Kent presents Peter Robbins with the Queens Award for Enterprise 2011,
4. The Queens Award for Enterprise 2011, 5. Peter Robbins and Chris Griesbach meeting The Queen, 6. David Cameron speaking
at Civil Service Awards 2013, 7. Mercato Solutions winning the Technology Award at Made in the Midlands 2012, 8. Birmingham City
Council Leader Sir Albert Bore visits the Group, 9. Sir Albert Bore with school pupils, 10. Francis Maude MP meets leading tech SME
10
ADVERT 3 - Icomm
Contents
News
Technology in brief
Driving
Innovation
Security
Firewall Survey
Cloud
BYOD
Supply Chain
Following the IT product
cost to business
Business
Transformation
Procurement
Counterfeit IT products
creating cause for concern
avoidable
Modernising the IT
Infrastructure
too much
IT product margins: the
Infrastructure
Mobility
Propositions
www.probrand.co.uk
See page 46 - 75
Contact us:
0121 605 1000
enquiries@probrand.co.uk
Probrand Group Magazine
provides news, views, analysis
and information on pivotal subjects
relevant to IT, procurement and
business leaders looking to thrive
with technology.
Please get in touch and share your
views on any of the subjects tackled
or any you would like to read about.
News
Half of CIOs
are struggling
to grasp digital
opportunities
More than half (51%)
of CIOs claimed they
cannot respond to digital
opportunities in a timely
manner, according to
Gartner.
Connectivity
issues
costing UK
business
30bn
UK businesses are
missing out on 30bn
worth of potential growth
due to connectivity
issues, research has
claimed.
The Smarter Working Britain study,
carried out by the Centre for
Economic and Business Research
(Cebr) and O2, claimed slow uptake
of technological solutions had
resulted in productivity declining
since the onset of the recession. It
said, despite a proliferation of smart
technology in business, 80% of staff
still dont have full access to key
business systems on these devices
which is stifling mobile working.
Half of firms
move beyond
Cloud pilot
stage
Almost half of businesses
have moved their Cloud
strategies beyond the
pilot phase, according to
a report by 451 Research.
The study found that 45% of
organisations have moved to the next
stage and almost a third (32%) have
included a formal cloud computing
plan within their overall IT and
business strategy. The research also
found that spending on private clouds
was happening both on and off
premise. It said 32% of all spending
on hosting was being dedicated to
private clouds, while 26% of onpremise infrastructure spending
was also being dedicated to private
clouds.
Mobile traffic
to grow 11-fold
by 2018
As mobile device use
increases the data
generated by these tools,
traffic is forecast to grow
11-fold, between 2013 and
2018, according to Cisco.
The networking company claims
there will be 10 billion mobile devices
connected to the Internet by the end
of this period a figure 40% greater
than the worlds projected population.
The study said the traffic generated
by mobile devices will grow three
times faster than fixed connections,
with the majority of this being
offloaded on to WiFi networks.
Probrand Magazine
07
Driving Innovation
74%
08
Probrand Magazine
These software
platforms allow for
the rapid creation of
intelligent business
applications without
a single line of code
needing to be written
As a result progressive, but risk averse,
organisations are looking to drive greater
efficiency, productivity and growth through
software platforms. These software
platforms allow for the rapid creation of
intelligent business applications without a
single line of code needing to be written.
by Peter Robbins
by Danny Bradbury
It makes sense to
adopt processes and
platforms that give you
the outcomes you need;
something that can
achieve the same results,
but faster and cheaper.
Probrand Magazine
09
Driving Innovation
10
Probrand Magazine
FACILITATORS OF
INNOVATION
What might that look like in practice?
Mitchener describes a scenario in which
the IT department acts as a central
clearing house or even a marketplace
for innovation that springs directly from
business departments. "It is not unusual
now for some organisations to have their
own app stores, and the business unit to
contribute to that," he argues.
Developing applications is one thing
but it still takes technical expertise to
validate what has been written, and then
distribute effectively to others around
the organisation who might be able to
benefit. IT could handle version control
and updates, introduce standards for
effective software development and
enable different departments applications
to work seamlessly with each other.
In addition to polishing and packaging
technology from business units, there
Adam Thilthorpe,
Director of
Professionalism
for BCS
A WIN-WIN
These more mature relationships work
because instead of resenting each other
and hogging their own territory, both sides
get something out of the deal. It makes
requirements analysis far easier. Capturing
information about business processes in
lengthy Word documents is a notoriously
gruelling task for IT departments, who
in many cases may not know which
questions to ask.
Enabling non-technical staff well versed
in the business process to design their
own applications collapses the layers
between the users and the developers.
In fact, as Robbins points out: These
products dont need developers; they
need implementers.
MEETING HALFWAY
For all of this to work, IT departments
must give up their own preconceptions
about how technology is provided within
a company. But business departments
must also rethink the relationship in some
cases, warns Longbottom.
The business is still not including
IT at the beginning of the business
decision making process, which leads to
technology being decided upon in a rush
and so being suboptimal, he says.
Probrand Magazine
11
Driving Innovation
by Michael Cross
Beta is scaling up and going public while retaining the ability for continuous
improvement.
Live is where the system becomes
available to all users.
This DABL approach is attracting a lot
of attention. The big question, however,
is whether it can be applied to the
really large scale projects endemic to
government and especially to the UK
government.
Chris Haynes, a veteran of e-government
projects in local and central government,
is cautiously optimistic. Although he
warns of the dangers of messianic zeal,
he says DABL offers a way out of a major
problem with public sector IT the lack of
solid technical skills.
He said: Over the past 15 years the
government has denuded itself of IT
skills and left itself vulnerable. A benefit
of the DABL approach is to re-introduce
expertise at a low level.
New approaches allow for rapid
application development, which
compresses timeframes and risk. If you
have the ability to prototype youre 90%
of the way to getting customer support.
The prototype stage is also where to
decide which tehnical platform the end
system will use.
He adds: Im 65% certain that the
outcome will be really positive in the long
run. You need to deal with the technical
vacuum in government.
Over the next year, as the remainder of
the digital by default projects work their
way through the DABL stages, the new
philosophy will be put to the test. With the
UK still lagging in European e-government
benchmarks, there is definite room
for this improvement.
13
Mobility
by Gary Flood
14
Probrand Magazine
Tina Wisener,
Dan Peyton,
Claire Blyth,
Doyle Clayton
McGuireWoods
Red Setter
Good Business
Sense?
The reality is that employers need to be
up to speed with what technology can
do to support flexible working. After all,
the whole idea of telecommuting has
been around for years, although, its only
in the past few years - since the growth
of the World Wide Web and 3 and now
4G Internet broadband - that its become
more than a slogan.
Some mid-range companies do claim,
however, that such advances mean that
enabling flexible working is a doddle. One
such is Red Setter, a Brighton-based
business development consultancy. To
attract and retain the very best people, we
offer significant flexibility, says its director,
Claire Blyth.
Weve never seen flexibility as something
that needed to be imposed by regulation;
for us, it is simple business sense if
someone wants to come in 30 minutes
Probrand Magazine
15
Mobility
rise
The rise
rise of mobile
Flexible working
Consumerisation of
IT cannot be ignored.
Providing employees
with a simple secure
way to access the
company network is
a key factor which will
enable employers
to embrace mobile
working and BYOD.
- Bob Tarzey, service director
at industry analyst Quocirca
37
16
Probrand Magazine
of SMB
employees
were remote
workers in 2013
- Symantec
BYOD
ring Your Own Device (BYOD) is an approach that allows employees and
partners to utilise personally selected and purchased devices, such as
smartphones, tablets and laptops, for work purposes
Mobile security
Enabling mobile
Virtualisation bridges the
gap between the network
and BYOD by allowing users
to connect from anywhere,
on any device. Furthermore,
BYOD highlights the
things that thin clients and
virtualisation do best, like
securing corporate and
customer data.
84%
of tablets and smart
phones connecting
to company networks
are insecure
- Ponemon
9 in 10 38%
UK office workers are
storing, sharing and
accessing corporate
data on personal devices
of mobile users
have experienced
mobile cybercrime
in past 12 months
- Ipsos MORI
- Norton
70%
75%
80%
17
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Supply Chain
by Oscar Diamond
Tablets
The tablet market declined in value
(-5.4%) in the first quarter of 2014, even
though the volume of sales increased 4%
year on year. This was the first decline on
record for tablets and signified that the
market is now maturing.
The decline has been brought about
primarily by a swing towards smaller and
cheaper 7inch devices. This markets
ongoing transformation is likely to see a
further drop in the average selling price.
The B2B market (10% of sales in Q1
2014) is, however, expected to remain
static for the rest of the year. The joint
issues of security, productivity and the
fact that working on tablets is a large step
change for workers will prevent B2B sales
from taking off as retail sales have done.
Storage
The falling price of hard drives combined
with a slow uptake of higher capacity
products and increased competition from
cloud storage has left the storage market
struggling this year. The market is down
9.3% in value, despite being up 1% in
volume.
Growth can, however, be found in the
SSD market (up 42.4% in value in Q1).
With the price of higher capacity SSD
drives falling and the install base still far
away from saturation, we can expect to
see growth continue at between 30% and
40% in Q3 and Q4.
Network Attached Storage (NAS) also
saw volume growth of 27.1% and value
Networking
The theme of networking is now more
about the widening of access rather
than increasing network speed. In B2B
enterprise, switches and switch modules
are driving growth. In retail, growth is
coming from powerlines and repeaters.
Traditional routers, however, continue to
struggle due to a very slow adoption of
the new WiFi standard, AC, which has
not been helped by a lack of support from
leading consumer devices.
The market, which has been improving
steadily for the last four quarters,
experienced value growth of 5.6% in
Q1 2014.
Desktops
The traditional desktop market is
experiencing a renaissance in 2014, due
to the popularity of consumer focused
products. Retail sales were up 10.8% in
volume and 20.9% in value in Q1.
The growth is occurring in high end tower
computers and all-in-one devices. This
uptick in demand is being driven by PC
gaming and is expected to continue as
the system requirements for new games
Probrand Magazine
19
Supply Chain
Knowledge is
POWER
when buying IT
I
by Michael Cross
20
Probrand Magazine
21
Supply Chain
22
Probrand Magazine
Al Nagar,
Mercato Head of
Benchmarking
23
Business Transformation
By Rob Bamforth,
the steps
to business
THE STEPS TO
DELIVERING BUSINESS
TRANSFORMATION:
Leadership
Nothing will reach a successful
conclusion without focus, clarity and
the conviction that change is not only
necessary, but worth doing right.
There must be authority, but this alone
is not sufficient, nor is the cloak of
management. Successfully transforming
part of a business requires management
commitment, dedication and drive.
Business process
Existing ones need to be well understood
and those post transformation must
be properly codified and structured to
match the identified business needs and
not depend on historical legacy. Silos
Probrand Magazine
at Quocirca
Transformation
24
Principal Analyst
Business alignment
It is critical that all resources committed to
business transformation are aligned with
business needs. Change for its own sake
is not the intention. Requirements should
be based on business strategy and goals,
with an iterative path towards completion.
Resources need to be committed to
initiate and implement each stage, then
repeated until the desired final outcome is
achieved.
Strategic IT
Many short term quick fix IT investments
that will cause greater headaches and
expense over time. The effective time
window of short term fixes rapidly
closes as most companies find their
legacy IT riddled with complexity
and interdependencies. Business
transformation requires architecting for
flexibility with an efficient and virtualised
core that is capable of handling an
increasingly diverse and mobile range of
devices at the edge.
Demonstrable success
Clear assessment of worthwhile return
at the end of a transformation cycle is
vital, but should always be in meaningful
and measurable terms. For some this will
be explicitly financial, but consequential
impact can create broader and synergistic
values to the organisation. These must
still be measured and evaluated, but
against a template of business impact,
which can then be traced back to IT
decisions, so as to demonstrate the
business value of action taken.
Finally it is important to remember that not
all aspects of business transformation will
occur at the same rate. While strategies
can be readily defined and systems
rapidly implemented, other aspects of
change can be much slower. People,
organisational culture and working
practices take time, support and effort to
adapt to radically different processes.
The commitment to initiate change needs
to be matched with a commitment to
follow through, and to recognise that it will
be required again. It might seem trite to
say that the only constant is change, but
it is true. However, it is always better to be
initiating, rather than reacting to, change.
Business processes
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Business Transformation
by Steve Vallis
26
Probrand Magazine
BIG data
by Peter Robbins
Big Data holds huge potential for innovative businesses but extracting
value requires business transformation to go alongside technology.
Peter Robbins explains how organisations can realise this potential.
Fail to plan,
plan to fail
With any Big Data project, its critical
to have clear and defined objectives at
the outset. As many industry reports
show projects often fail to deliver as
the outcomes arent properly debated,
agreed upon, or even properly written
down before commencing work. The
targeted outcomes must pass the
SMART test - Specific, Measurable,
Achievable, Results-based and with a
Timeframe. We have to go further than
to simply hope for more effective data
use.
Simplify, simplify,
simplify
We are all aware of organisations looking
to source a Big Data Solution, implying
its a quick win and out of a box. Thats
simplistic. Big Data challenges often
span multiple locations, departments
and roles. In order to maintain high levels
of productivity, organisations require
large scale data management and
simple online tools to guide colleagues
to the value.
Employee engagement
A Big Data strategy isnt just about
utilising a bigger volume of data more
effectively - its about the impact on daily
tasks, routines and workflow. With this
in mind, change management is a top
priority for any organisation to consider
within their project planning.
Keeping people informed about the
project and its likely impact is an
important element of delivering success.
If the project is correctly planned from the
outset, colleagues can feel empowered
to contribute their own insights. A truly
successful Big Data project is one that
transforms an organisation positively and,
through more effective data management
at the back end, helps employees to
do a better job.
27
Security
UK Government
of the FTSE
100 have been
compromised
by cyber
attacks
- UK Government
Organisations
must have a
plan for dealing
with infections
and data
breaches; they
cant just say
this is an issue
that doesnt
affect me. Any
company that
stores data
is a potential
target.
Intellectual property
theft and industrial
espionage costs
UK businesses
16.8 billion
a year
Home Office
Probrand Magazine
29
Security
Firewall Survey
by Paul Maher
30
Probrand Magazine
1/8
companies have
never tested
their firewall
32%
have no plans to,
or claim they will never,
update their firewall
TESTING
It is one thing having a next generation
firewall but it is another thing checking
the solution that has been deployed is
actually doing its job. It is recommended
that companies check their firewall with
penetration testing at least once a year
on average. For companies with sensitive
information or customers personal or
financial details, this might take place
quarterly.
The Icomm Technologies Survey found,
however, nearly one in every eight
companies (12%) have never tested their
firewall to check that it is working properly.
Im actually pleasantly pleased that that
figure is not higher, said Malecki. A lot
of people seem to think because they
have a firewall they are fully protected
when they might not have the right
policies in place. Penetration testing is
important to ensure everything is working
as it should.
He also adds: As Verizons recent Data
Breach survey has shown, when a
business is compromised it can be a long
time before that is discovered and quite
often it is the third parties doing these
penetration tests that are the ones who
are finding these breaches.
REFRESH
When it comes to refreshing a firewall
solution, companies are also advised
to do so every three to five years, as
they would their servers. This is not just
about evolving threats but also about
performance. If a company grows in
size, organisations need to be sure their
One sixth
of organisations have
not, or are unsure if
they have, updated their
firewall over the last
five years
Probrand Magazine
31
Outstanding
Integrator
of the Year
Security
by Ian Callens
As demand for cloud services continues to surge, Ian Callens looks at how firms
can enable these solutions without exposing the business to risk.
Modern firewalls
As applications are being accessed over
the Internet, there is a need to deploy
firewalls which go beyond simple security
and also monitor traffic and bandwidth.
The modern firewall, therefore, needs
to allow traffic controls to be set at a
granular level.
Strong authenticated
access
Probrand Magazine
33
Cloud
34
Probrand Magazine
Factors to consider
Firstly, where is your data going to be
stored and how will it be protected?
Secondly, what sort of financially backed
guarantee are they offering you in the
by Mark Lomas
Hybrid approach
In certain circumstances an organisation
may decide cloud services are unsuitable.
Legalities may require their data is
held within the United Kingdom or the
European Union, and companies may shy
away from cloud providers completely in
this situation.
Organisations may also have bespoke
applications that simply need to be run
in-house. However, there might be other
more generic software, for example
Microsoft Exchange, Outlook or Office
services that can be provided under
a software as a service model. In this
situation organisations may look to adopt
a more hybrid approach and use cloud
services in some areas but look to keep
other elements in-house.
Probrand Magazine
35
Cloud
86%
of businesses
experienced at least
one episode of server
downtime last year
by Ian Callens
by Mark Lomas
Probrand Magazine
37
Infrastructure
Modernising the IT
Infrastructure
by Danny Bradbury
Whats next?
Beyond simple cost savings, just what can
virtualisation be used for later, and what
comes next in the journey to modernise
the IT infrastructure?
In many cases businesses will want more
flexibility over their virtualised operating
systems, perhaps enabling them to be
provisioned and deprovisioned dynamically,
as workloads request it. Those virtual
machines may need to be moved between
different physical servers for performance
and backup purposes. IT departments
may even want to give users the chance
to provision their own virtual machines for
testing and development. This is where
private cloud computing comes in.
True cloud computing includes the ability
to automatically allocate workloads across
virtualised infrastructures to make best
use of the available resources. It can
also include a self-service layer, enabling
business users to specify their own
38
Probrand Magazine
computing resources where necessary and that can include storage resources
too.
This flexibility enables cloud deployments
to extend beyond the confines of the
enterprise and Alex Hilton, CEO of the
Cloud Industry Forum, argues that public
cloud environments are becoming a
significant factor in many IT strategies.
Surveys have shown that 69% of
organisations are adopting public cloud,
he says.
But not all data is destined for the cloud,
he admits, suggesting that hybrid cloud
deployments that stretch between public
and private infrastructure will become more
significant in the future. Were showing
a slight drop in organisations saying I will
put everything into the cloud, more and
more theyre saying that its going to be
a mixed environment, he says.
Probrand Magazine
39
e n t e rp ri se
PARTNER
Gold Partner
Infrastructure
Freeing up resources to
drive innovation
by Mark Allbutt
Pool resources
Organisations can reduce the amount
of hardware needed in the data centre
by bringing components together. By
consolidating data in a storage area
network (SAN), efficiency technologies,
such as deduplication and thin provision,
can be deployed which reduces the
amount of physical equipment requiring
maintenance. This also means less power
and cooling - freeing up extra finance for
new projects.
The deployment of automation for
systems such as backup would also
reduce the amount of manual checks
currently carried out by IT staff.
Increase agility
Organisations can also free up resources
by creating a more agile data centre
which utilises the Cloud. Cloud providers
are allowing businesses to scale their
infrastructure up and down as and when
required. By taking advantage of cloud
Be more responsive
If IT teams find themselves unable to
respond quickly to the demands of
the business, they could be creating
headaches for themselves when end
users seek their own solutions. The
increased usage of cloud services has
created a scenario where individual
departments are prepared to source their
own solutions - rather than wait for the IT
department to get around to solving the
issue.
However, as employees use cloud
services, such as sync and share tools, IT
has been left to deal with consequences.
Many are having to deal with the potential
security issues this has created to ensure
sensitive information doesnt leave the
business.
IT teams need to get ahead of the end
user and be more proactive in this regard,
if they are going to alleviate the tendency
for employees to look elsewhere.
It may be the only way the IT Team can
get ahead, and become more responsive,
is to free up resources in the first place.
Reducing hardware, introducing efficiency
technologies and automation, and utilising
the cloud where possible could all be
essential in achieving that goal.
41
Infrastructure
Deploying premium
solutions may cost more
upfront but organisations
will gain an extra
30-50% in storage
capacity straight out of
the box
42
Probrand Magazine
by Ian Callens
Future Usage
Organisations need to think about mobile
devices use, not just today but tomorrow,
and develop a three year plan. Future
proofing against the ongoing mobile
explosion is critical if you are to reduce
costly mistakes.
Guest Usage
Before expanding the mobile device
estate, organisations need to check the
WLAN can cope with higher demand. It is
also important to remember the impact of
visitors and partners here, and dont only
think of internal users.
Usage policies
As wireless devices are slower than
desktop devices connected to a physical
network, it is also important to manage
expectations and set usage policies. This
will reduce any frustrations and ensure the
faster policy speeds are available to
all end users.
Procurement
87%
Counterfeit IT products
creating cause for concern
44
Probrand Magazine
Product checks
The growing complexity of the OE global
supply network, and manufacturing in
low cost regions across Asia and Eastern
Europe, has made it harder to prevent
counterfeit parts and products entering
the supply chain. Business can, however,
carry out a number of checks to ensure
their parts and products are the real deal.
Buying IT products
has it really changed?
by Peter Smith,
Lead Editor of Spend
Matters UK/ Europe
Probrand Magazine
45
Icomm
Technologies
IT services. Get more from your
49
Cloud Backup
Mercato
solutions
50
51
Cloud Anti-Virus
52
Managed Firewall
you work.
53
Proactive IT
support
60
Private Marketplaces
Global marketplace
processes made easy.
62
KnowledgeKube -
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Platform to automate
54
support
IT solutions
55
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presales processes
67
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Network infrastructure
KnowledgeKube trading
portals
KnowledgeKube
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KnowledgeKube common
processes
71
KnowledgeKube specialist
processes
and Wireless
73
KnowledgeBus
58
Firewalls
59
security
stock benchmarking
Contact us:
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Probrand Magazine
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Company Overviews
Probrand Group
Your technology partner.
Probrand Group is a leading end-to-end provider of technology through three
multi-award winning businesses specialising in IT products, IT services and software. Established professional brands
dedicated to helping customers thrive with relevant and innovative technology.
With over 20 years of heritage, Probrand Group has a global outlook and now serves an extensive customer base of over
3,500 private and public sector organisations as a Crown Commercial Service framework supplier. The business prides
itself on investing in great people, putting value into relationships with its own innovation, commitment and integrity.
Since 1992, Probrand has grown from a small Value Added Reseller to a multi-award winning group. Three years of
growth spawned specialist IT services business, Icomm Technologies, in 2000, the launch of online marketplace The
IT Index in 2002 and innovative software business, Mercato Solutions in 2006. All three have sustained growth and
been acknowledged with numerous awards and listings. The pinnacle of which includes a Queens Award for Enterprise
Innovation.
The IT Index
IT Products. Save time and
money buying IT.
The IT Index is Europes largest specialist B2B marketplace online, offering an awardwinning personalised experience and a best practice approach that quickly gets IT
buyers to the best priced top branded products from almost every category. It helps
buyers save time and money through CIPS accredited procurement excellence.
The IT Index also offers managed services to support customer aspirations for
more strategic procurement, including IT purchase benchmarking for transparent
buying and trusted advisory support for large scale solutions and technology refresh
projects.
Icomm Technologies
IT Services. Get more from your IT.
Icomm Technologies provides managed IT services, proactive IT support and IT solutions, offering decades of
award-winning technical service excellence to large organisations and SMEs alike.
The business retains a technical edge and is proud to employ a workforce of over
60% technical professionals, operating out of Birmingham and Manchester.
A best-of-breed mindset helps customers get more from their IT.
Mercato Solutions
Software. Transform the way
you work.
Mercato Solutions is one of EMEAs fastest growing and most innovative enterprise
application providers. The business helps a global client base transform business
processes with bespoke and branded software platforms and applications that drive
smarter working.
An award-winning portfolio consists of delivering Private Marketplaces world-wide,
KnowledgeKube for automating business processes fast and KnowledgeBus for
automated IT benchmarking.
Coffee Republic.
48
Probrand Magazine
For Business
Management tools
Drive collaboration
Rapid integration
Automated comparison
Prices compared across the market hourly. Products
ranked by best price and availability. Eliminates
time consuming supplier ring rounds and manual
comparison. Drives mini-competition.
Benchmarking service
Automatically see special bids. Order online at preagreed discounted pricing. Get the best deals most
relevant to your segment. Digital by default.
Smart basket
A new standard. Minimise cost of delivery. Securely
specify different services for different products and
multiple sites or departments. System generates
lowest possible basket price including delivery.
Price transparency
Sustained fixed margin agreed up front across all
products.
Talk to us 0800 26 26 29
www.theitindex.co.uk
0800 26 26 29
45-55 Camden Street, Birmingham, B1 3BP.
Probrand Magazine
4241/THEITINDEX-BUSINESS-DPS-NONFACING-PAGES-MAGAZINE/20140811/QS
Framework approved
49
Managed IT services
Cloud Backup
Protect your organisation for less with fully automated data backups.
Scaleable and fit for your needs
Tape/Disk Backup
Complicated to operate
[4241/CLOUDBACKUP/20140804/LH]
Managed IT services
Full service
Lite service
New Infrastructure
snapshot
taken
hosted on
VM platform
RESTORED
How it works
Included in Lite service
1.
2.
3.
4.
5.
6.
7.
8.
User at home
[4241/CLOUDDR/20140804/LH]
Managed IT services
Cloud Antivirus
Eradicate security threats automatically
Cloud based managed service
Installation
Included
Full Support
Included
Protection
Product Upgrades
Included
CD
Up to Date
Remote Users
Implementation
Reporting
Machines
Covered
Price per
Machine p.a.
1-9
79.99
10 - 19
64.99
20 - 29
49.99
30 - 39
44.99
40 - 49
39.99
50 - 100
35.99
100+
POA
[4241/CLOUDANTIVIRUS/20140804/LH]
Managed IT services
Managed Firewall
A market leading way of securing your network. Govern web traffic and application usage.
Gateway Security
256bit
SSL
[4241/MANAGEDFIREWALL/20140804/LH]
Managed IT services
2.
3.
2.
1.
Login
SSL VPN
****
3.
Monitoring
Linked
Resources
Managed deployment
[4241/MANAGEDREMOTEACCESS/20140804/LH]
1.
Proactive IT support
Comparison Matrix
Benefits
Software and
Hardware Support
Features
Features
Fully Managed
Support
[4241/ITSUPPORT/20140804/LH]
IT solutions
Dynamically distribute work load across several virtual servers to improve performance
Multiple virtual machines equal high redundancy and multiple fail-over points
Virtualisation of servers is ideally supported by a centralised Storage Area Network to further
improve resilience whilst reducing ongoing costs and administration
Better utilise resources to be more robust and deliver applications and files faster
Maximise throughput, quicken response times
More efficient provision of services, more efficient work force
Get expert help from Icomm to virtualise your server and desktop estate
Server virtualisation turn one into many
Consultancy
Detailed capacity and performance review to assess where
improvements can be made to your technology estate
Procurement
Installation
Migration of data and applications
Training and hand-over of management to in-house teams
Fully pro-active support to ensure smooth operation ongoing
Desktop virtualisation
Empower your staff through desktop virtualisation.
Run multiple desktop operating systems on a single
server and improve operational efficiency of flexible
computing resources, manpower and capabilities.
[4241/VIRTUALISATION/20140804/LH]
IT solutions
Centralise storage for quick pay back and long term savings
Let Icomm implement a NetApp SAN to enhance your enterprise storage.
Your growing pains
Apps
Storage
Network
Consultancy
Procurement
Installation
Migration of data and applications
Training and hand-over of management
to in-house teams
Pro-active support for smooth
operation ongoing
Virtualisation
Servers
Apps
Network
Storage
[4241/STORAGEAREANETWORKS/20140804/LH]
IT solutions
Dynamic Beamforming
Adapts Access Point signal steering for
the most reliable Wi-Fi.
Smarter wireless
Site survey, installation and configuration by Icomm of
a Ruckus WLAN provides a smarter solution with better
range and reliability.
Wide coverage
Enable 400+ clients per Access Points, so fewer
Access Points cover a wider area, reducing capital and
operational costs.
Cost effective
Robust wireless LAN at a fraction of the cost of
conventional alternatives. All the functionality of a highend system with fewer access points for lower CAPEX
and easier management for lower OPEX.
Fast install
Configuration and deployment in half the time of
conventional solutions. Easy to install, configure and
expand. Automatic client-side administration and
advanced security.
Secure, scalable, and simple-to-use platform
A smarter wireless LAN that self-optimises and is super
simple to manage. Provision guests in a snap, deliver
up to four times coverage and throughput. Dual band
functionality enables multiple device types.
No costly cabling
Simply plug access points into a power source and
connect without any requirement for Ethernet cabling.
Network infrastructure
high performance and resilient
Icomm has decades of expertise in planning, building and
upgrading every aspect of wired and wireless network
infrastructure from industry standard cabling the backbone
of your connectivity, to configuration of network hardware
& software and high availability switching that delivers
services to end users. Enterprise level partnerships with high
performance providers ensures the very best advice and
solutions.
4[241/NETWORKINFRASTRUCTUREWIRELESS/20140804/LH]
IT solutions
Firewalls
Protect against the most sophisticated web threats
Adopt a next generation Firewall
Features
Gateway Security
Gateway Anti-Virus, Anti-Spyware, Intrusion
Prevention, and Application Intelligence and
Control Service delivers intelligent, realtime network security protection against
sophisticated application layer and contentbased attacks, including viruses, spyware,
worms, and more. Configurable tools prevent
data leakage and enable visualisation of
network traffic.
256bit
SSL
Comprehensive Anti-Spam
Comprehensive Anti-Spam Service blocks
spam phishing and virus-laden emails at
the gateway. With one click, the service
immediately starts blocking junk email and
saving valuable network bandwidth.
Granular Control
Application Intelligence provides granular
control and real-time visualisation of
applications to guarantee bandwidth
prioritisation, prevent data leakage, and
deliver more precise control over
network traffic.
Content Filtering
Content Filtering Service blocks multiple
categories of objectionable Web content and
provides the ideal combination of control
and flexibility to ensure the highest levels of
productivity and protection.
Reporting
Access highly customisable, easy-to-read
reports. Graphical illustration of network
activity like bandwidth utilisation and
observed threats.
[4241/FIREWALL/20140804/LH]
IT solutions
[4241/REMOTEACCESSANDSECURITY/20140804/LH]
Probrand Magazine
61
Private Marketplaces
Why Mercato?
World-wide credentials.
www.mercatosolutions.uk
62
Probrand Magazine
4277/04082014/MRKTPLACES-AD-DPS/MAG/NH
BUSINESS PROCESSES
HOLDING YOU BACK?
KnowledgeKube
Automate business processes fast.
Create applications at reduced cost and risk.
Drive efficiency. Transform productivity.
Probrand Magazine
63
Implement a solution that benefits business and IT management, IT developers and project managers alike.
Tackle business pains with new applications and portals, covering almost every business process area you can imagine, including:
Pre-sales
Get closer to customers
and qualify needs better.
From simple customer surveys
and product configurators to fully
interactive advisory experiences.
Trading
Trade more profitably with
stakeholders. Sell more, faster.
Transactional vertical market portals
that unlock growth.
Common Processes
Unlock daily productivity
and efficiency.
Expenses claims, holiday requests,
administration processes,
procurement authorisation and
more...
Specialist processes
Complex tasks made simple.
Business or role specific processes
transformed.
Unprecedented ROI.
Expressions
Accurate decisions, faster.
Automate behaviour
Build and add advanced mathematical
rules that automate decision making and
intelligence directly into your applications.
Deliver personalisation, accuracy and
consistency into business processes for
better business outcomes.
Data
Extract value and join the intelligent
economy
Collate, rationalise, add and extract value
from your existing data repositories. Easily
connect, extend and add value to existing
systems and data sources. Integrate data
in and out, to and from anywhere via an
intuitive user interface.
Workflow
Agile for faster outcomes
Make relevant things happen faster.
Configure multi-channel outputs with
absolute flexibility - emails, calendar
updates, data processing and more.
Design first class workflows to
collaborate and manage complex
enterprise interactions.
Forms
Simple. Flexible. Controlled
Where life begins. A sophisticated and
flexible builder enables advanced forms
to be created and continuously improved.
Introduce data capture fields for free
text, drop downs, multiple selections and
even machine learning. Easily introduce
mandatory and optional decision making,
field validation, look up lists and
help text narrative.
Documentation
Raise expectations
Branded and personalised role driven
documents rendered in multiple formats,
a given. Whatever the requirements,
generate high quality documents that
support entire data gathering and output
needs, however complex. Incorporate
form and expression data plus external
information. Render out through standard
office applications. Distribute anywhere.
KnowledgeKube is a product
of Mercato Solutions Limited.
45-55 Camden Street,
Birmingham, B1 3BP
@knowledgekube
www.knowledgekube.co.uk
4275/KKPLATFORM3PP/MAG/20140801/NH
How?
Automate business
processes fast.
Create applications at
reduced cost and risk.
Drive efficiency.
Transform productivity.
Pre-sales and qualification of needs are difficult, expensive and often manual
processes, particularly where detailed sales or product knowledge are required or
highly configurable products and services are being offered.
Transform your manual processes into interactive digital applications that enhance
customer experience and reduce reliance on specialist
sales expertise.
KnowledgeKube is a product
of Mercato Solutions Limited.
45-55 Camden Street,
Birmingham, B1 3BP
Pre-sales
KnowledgeKube enabled
us to deliver guided presales experiences to over 150
countries in 27 languages to
a user base of over 25,000
companies.
Global Hardware Vendor
@knowledgekube
www.knowledgekube.co.uk
4271/21072014/2PPMAGAD-PRESALES/NH
Automate business
processes fast.
Create applications at
reduced cost and risk.
Drive efficiency.
Transform productivity.
Many businesses share the modern day problem of scaling marketing and business
development without having huge investment budgets, a large salesforce or with the
capability to train and up-skill staff.
Whether you operate in a large scale, frequently changing market like IT or
insurance, or are looking to unlock new sales fast in niche verticals like dentistry
or veterinary practice, we can quickly build a bespoke trading portal. Self-manage
ongoing changes and configuration, unlock new sales, maximise business flexibility
and increase your profit margins.
Transform profits
Rapid ROI. Reduce time and cost of taking products and services to market.
Shorten the sales cycle. Sell more, faster and without the costs of scale.
Gain competitive advantage. Quickly test new products and adjust attributes
live. From insurance ratings to broker, intermediary and /or customer discounts.
Accurately meet customer needs and beat the competition by responding to
market dynamics fast.
Improve customer experience and loyalty. Needs more accurately met
through a highly efficient own-branded experience from portal to personalised
documentation. A superior end user and customer journey.
Broaden sales reach and grow revenues. Empower non-technical employees
to up-sell complex products and services. Enable a receptionist to quickly build
and transact an accurate customer dental plan or enable a vet to configure a
complex well-being pet plan and amend an exclusive discount in a live face to
face consultation.
Sales with scale. Internet based portals enable access for multiple internal or
external users across sales and franchise networks or direct to customers. Elastic
cloud deployment instantly scales to meet demand globally if needed.
KnowledgeKube is a product
of Mercato Solutions Limited.
45-55 Camden Street,
Birmingham, B1 3BP
Trading
KnowledgeKube is set to
help Capita Insurance Services
and Cobalt become a marketchanger by driving risk out
of workflow processes of
complex products.
John Holm. Capita
@knowledgekube
www.knowledgekube.co.uk
4271/21072014/2PPMAGAD-TRADPOR/NH
Seamless integration
Connect, extend and optionally write back to data sources, services and systems.
Close the sales loop, connect with CRM, finance and payment systems.
Common or everyday business processes are often the least efficient element of
any working day. These are often repetitive manual processes or disjointed legacy
applications. Automating and improving them unlocks time and cost savings,
allowing businesses to focus resource elsewhere.
Create applications at
reduced cost and risk.
KnowledgeKube.
Drive efficiency.
Transform productivity.
KnowledgeKube has broken the mould as a platform that enables business users
to develop their own business applications that simplify common tasks at radically
reduced cost. Simple, flexible, efficient.
Transform daily
Ever increasing ROI. The more you automate and improve, the greater the ROI.
Tailored to you. Automate processes how you work. KnowledgeKube is
flexible, so applications can be tailored by you, by your own people or by our
implementation team.
Quick delivery quick ROI. Deployed from the cloud for instant use. Streamlined
configuration, changes made easily and in a controlled environment, so timeline
and costs are compressed.
Absolute scalability. KnowledgeKube has already proven its scalability with
applications that are in use world-wide in over 150 countries in 27 languages
handling over $1bn of transactions per month.
Rapid and simple integration. Easily integrate with your existing data, services
and systems to leverage your investments.
KnowledgeKube is a product
of Mercato Solutions Limited.
45-55 Camden Street,
Birmingham, B1 3BP
Common Processes
Employee induction
Document management
Absence monitoring
Expense tracking
Performance management
Probationary reviews
Compliance procedures
Overtime reporting
Fraud detection
We developed a working
prototype with two
Implementation consultants
on site for two days, with
no other work involved
a process that would
previously have taken months.
Remarkable.
IT Director Global Insurer
@knowledgekube
www.knowledgekube.co.uk
4271/21072014/2PPMAGAD-COMMON/NH
Need more? Develop your own business applications with the KnowledgeKube
platform or get our implementation team to modify existing or create new
applications for you.
Automate business
processes fast.
Create applications at
reduced cost and risk.
Drive efficiency.
Transform productivity.
Business leaders often look to do things differently from their peers; identifying
weakness in processes and implementing new ways of working whilst continuously
improving and refining.
Are you looking to differentiate your organisation or perhaps innovate processes
specific to you, your sector or role?
KnowledgeKubes flexibility enables rapid configuration of customised line-ofbusiness applications to your exacting needs, automating manual yet specialised
processes. Connect and extend existing systems, services and data sources too.
If you are looking to automate and better control your procurement process,
implement a high performance in-store advisory service, or improve a variety of
other specialist processes, KnowledgeKube delivers quickly.
KnowledgeKube is a product
of Mercato Solutions Limited.
45-55 Camden Street,
Birmingham, B1 3BP
Specialist Processes
@knowledgekube
www.knowledgekube.co.uk
4271/21072014/2PPMAGAD-SPECPROC/NH
@KnowledgeBus
www.knowledgebus-it.co.uk
KnowledgeBus is a product
of Mercato Solutions Limited.
45-55 Camden Street,
Birmingham, B1 3BP
www.knowledgebus-it.co.uk
Rapid Benchmarking
KnowledgeBus IT Edition facilitates rapid
benchmarking activity so you can
negotiate and validate better deals with
suppliers fast. It advises you of daily
updated specification, trade guide price
and stock levels on products held within
the UK IT supply chain. It will help you
save time and money.
Import lists
Upload one-off checks or
catalogues for automated
population with buy-price,
margin and stock.
Framework pricing
Cross check buy-prices with
your subscribed frameworks
and channel pricing to
validate point of best value.
Auto alerts
Set automatic notification of
price/stock/End Of Line
movements for your products
to stay ahead of suppliers.
Spend Analysis
Set periodic automated spend
analyses on existing lists or
interrogate new lists to police
overcharging.
Total Integration
Join-up your benchmarking workflow with third party solutions from
ERP to cloud apps and Microsoft Office.
Procurement Hub
Optional facility. Add a buy button. Validate prices then purchase at
guaranteed fixed margins.
Big Data
Drive informed procurement decisions with access to a terabyte of daily
updated ICT market Business Intelligence, covering 150,000+ live products
from 2,500+ manufacturers across every category. Analyse an archive of
data on over 600,000 products.
Collaboration
Reduce duplication of effort by sharing outputs, alerts, product lists and
related benchmark information across departments or a network of offices.
Benchmark on the go
Conduct mobile procurement activity on tablets, iPads and smartphones.
Benchmarking Services
Optional service. Let us deliver your spend analysis. Then use our deep
IT supply chain insight to coach purchasers on best practice and how to
achieve best value.
www.knowledgebus-it.co.uk
4279/20140812/KB-MAG-DPS/NH
IT Products
www.theITindex.co.uk
0800 262 629
IT Services
www.icomm.co.uk
0121 248 7931
Software
www.mercatosolutions.co.uk
0121 605 2050
Outstanding
Integrator
of the Year 2010