aiming excellence

These are some of the generic documentation requirements for ISO 9001:2008
standard implementation and certification. These are only generic in nature and all
might be applicable to an organization or a part may be applicable to an organization
or some additional documentation might also be required for an organization
depending on nature and size of the organization. This list is just to provide an
overview of what all documents might be required for achieving ISO 9001:2008
certification.
Organization Chart
Quality Policy & Objective
Process Map
Quality Manual
Procedures(SOP)
1.
2.
3.
4.
5.
6.
7.

Procedure for Control of Documents

Procedure for Control of Records
Procedure for internal audit
Procedure for control of non-conforming product / service
Procedure for corrective actions
Procedure for preventive actions.
Procedures for various functional processes / activities.

Formats
1. Master List of Documents
2. Master List of Records
3. Document Issue and receipt note
4. Document change memo
5. Documents of external origin
6. Bill of material
7. Agenda for Management review meeting
8. Minutes of management review meeting
9. Action plan on the basis of MRM
10. Minutes of Departmental review meeting
11. List of employees
12. Job description matrix
13. Competence evaluation record
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14. Training request memo
15. In-house training attendance record
16. Training History Sheet
17. Training effectiveness evaluation form
18. Quality Plan
19. Customer Interaction Plan
20. Enquiry cum order register
21. Work order
22. Work order amendment memo
23. Design & development planning and control record
24. Supplier registration form
25. List of approved suppliers
26. Purchase indent
27. Purchase order
28. Incoming material inspection quality plan
29. Incoming inspection results records
30. Register of handling of customer property
31. Master list of instruments requiring calibration
32. Instrument calibration schedule
33. Customer Satisfaction Survey Form
34. Master list of internal auditors
35. Internal audit note
36. Internal audit summary
37. Inprocess inspection quality plan
38. Inprocess inspection records
39. Final inspection quality plan
40. Final inspection and test results
41. Non-conformity investigation report
42. Customer complaint register
43. Preventive maintenance schedule
44. Preventive maintenance records
45. Breakdown maintenance records
46. Supplier evaluation / re-evaluation records
47. Process validation records
48. List of preventive actions
49. List of infrastructure items
50. List of applicable legal / statutory requirements.
51. Process Validation records.

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24 Hours Customer Care for ISO Certification in UAE: +971 505842597
605, The Fairmont, Sheikh Zayed Road, Dubai, United Arab Emirates, PO BOX 27363
Tel : + 971 4 455 8677 * Fax : + 971 4 455 8556E * E Mail: info@uaeiso.com * Web: www.uaeiso.com