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Usman Hafeez, PMP

Phone: (773) 934-3010


Email: uhafeez1@gmail.com
PROFESSIONAL SUMMARY

Certified Project Management Professional (PMP) with over 15 years of business and IT experience in
Project Management, Business Analysis, Business Intelligence, Business Development, Software
Development and Quality Assurance
Strong leadership, entrepreneurial, analytical and problem solving skills honed through years of working
in all types of organizations, from small start-ups to large corporations
Experienced in all phases of Project Management including project initiation, planning and design,
executing (leading on site and overseas development teams), monitoring and controlling, and project
closing (implementation and post-implementation support).
Managed projects involving local as well as remote overseas development teams successfully
Strong entrepreneurial drive demonstrated in starting multiple corporations in a wide variety of industries
Solid background in the entire software development life cycle (SDLC) as a developer before moving into
business analysis and project management roles
Technical strengths include leading projects using Waterfall and Agile software development
methodologies.
Master of Business Administration, Bachelor in Computer Engineering

WORK EXPERIENCE
Kaizen Technologies, Inc.

February 2010 to Present

Program Manager/Senior Project Manager/Delivery Manager Consultant


Providing IT Program/Sr. Project/Delivery Management consulting involving the planning, organizing, and
managing of resources to bring about the successful completion of specific project goals and objectives by
effectively applying PMP methodology and enforce project standards, utilizing both Waterfall and Agile
methodologies in the development of mobile and non-mobile applications.
Clients include:
Nokia
Provided Program Management for the Agile Program Management Office (PMO)
Responsible for a portfolio of concurrent initiatives/projects within Mapping Content technology
Developed new processes to ensure consistency in program and project deliveries, including the
identification of areas of improvement in processes and communication
Worked on improvements to the clients documentation work flow within SharePoint, which served as the
document repository of choice

Leapfrog Online
Provided Delivery Management for cross-functional teams using Agile processes to deliver projects in
Internet Marketing utilizing Business Intelligence (BI) for desktop, tablet and mobile experiences
Accountable for a portfolio of initiatives/projects for multiple delivery teams, which involved
communicating the project vision, objectives, and status across the organization as well as mitigating risks and
managing issues that arise
Assessed delivery metrics to improve teams' processes and implemented process changes
Coached internal and external teams on Agile Processes
Led daily stands (Agile Scrum) for multiple teams
Analyzed and documented teams throughput and shared with business leadership
Sears Holdings, Inc.
Provided Senior Project Management/Program Management/Delivery Management services for mobile
technologies in the retail industry, including mobile web and applications for iPhone, iPad, and Android
mobile devices
Identified and reduced bottlenecks in the software development process for faster project implementation,
including in project intake, project estimation, coordination between user experience design and business

analysis, development and quality assurance


Participated in the adoption of Agile Scrum methodology, with small integrated teams involved in
iterative releases with flexibility to change
Worked as Scrum Master, facilitated sprint planning sessions, spring reviews and retrospectives, demos,
as well as conducting daily scrums, progress tracking, burn down chart reporting, and assist with keeping
the product backlog groomedmk

JP Morgan Chase Bank


Monitored, tracked, and reported on project deliverables through each stage of the project life cycle
(Concept, Initiation, Requirements, Design, Build, Test, Implementation and Project Closure) to ensure
projects are completed on time and within budget
Managed coordination across multiple concurrent releases. Manage program schedule, cross-team
dependencies, issues, risks, action items, overall status, and management reporting across all the releases
for a given work stream
Responsible for the ownership and accountability of the delivery of business requirements and change
requests in accordance with overall plan
Responsible for meeting all key milestones and managing interdependency between releases
Leading/participating in meetings at the management, operational, and project level related to project
status, risks, issues, action items, or change controls
Escalate issues & obtain/ensure resolution to stakeholders as needed
Paramount Homes, AdBook LLC
Effectively applied PMP methodology and enforced project standards
Develop detailed project plans including multiple deliverables, dependencies, time lines and key
milestones
Primarily utilized Agile software development methodology, using iterative and incremental development
Manage day-to-day operational aspects of the projects and their scope
Review deliverables prepared by development team before passing to client
Manage work performed by overseas development team
Gather requirements and preparation of requirements documentation, revised as appropriate to meet
changing needs and requirements
Employed Business Intelligence in identifying, extracting, and analyzing business data for decision
support and process optimization
Used a Digital Dashboard to displayed information gathered from the Data Warehouse
Hire development staff for website and social media content development to increase web traffic and
sales

National Merit Scholarship Corporation

February 2008 to August 2009

IT Specialist/Project Manager

Managed and directed multiple IT projects concurrently


Evaluated vendor qualifications and product proposals to determine acceptability of offers, based on
formal bid solicitations
Provided technical assistance in specifying IT work requirements, product specifications, conducting
market surveys and evaluating vendor quotes
Responsible for negotiating the scope of the IT projects, plan and direct the work, maintain the schedule,
tracking and reporting on the progress of the project to management and assuring the quality of the work
performed
Developed detailed project plans including multiple deliverables, dependencies, time lines and key
milestones
Wrote project proposals which included costs, benefits, timetables and implementation strategies
Negotiate with and influence others in order to gain their commitment to pursue new initiatives and
technologies
Analysis of the effectiveness of existing systems including the feasibility of pursuing alternatives for
improvements to the system

Allstate Insurance

April 2007 to February 2008

Business Analyst

Responsible for proactively building working relationships with business partners to identify
opportunities for improvement
Interacted with business stakeholders to elicit and verify business requirements through formal and
informal sessions; ask probing questions to promote full understanding of the scope and scale of the
business needs
Translated business requirements into functional and technical requirements, test plans and training
materials; conducted formal and informal training sessions
Actively participated in creating project estimates, cost benefit analysis, and the work plan; tracked
progress to plan and adjusted approach to maintain commitments

OnPar Technologies

September 2005 to February 2007

Operations Officer & Co-founder

Managed overseas development team by determined appropriate software architecture and communicated
requirements, followed by quality assurance testing
Gathered business and functional requirements to write documents such as the business plan, marketing
material, memorandum of understanding for joint partnerships, and technical specifications for software
developers
Consulted with client companies to identify end-user needs and customized technology solutions to meet
those needs
Assisting in establishing and overseeing the execution of a comprehensive marketing strategy to increase
the customer base
Played a prominent role in the development of the strategic business plan to advance the mission and
operational goals. Ensured that all administrative, financial and planning functions of the organization
were performed at a high level of proficiency, thereby minimizing time and cost expenditure
Assisted in developing and directing the accomplishment of objectives, procedures, and work standards
for the organization

U.S. Cellular, Inc.

July 2001 to December 2003

Programmer/Analyst III

Assumed key development and leadership role in the design, development, implementation and
maintenance of unbilled minutes' functionality into the Interactive Voice Response system (IVR) which
allowed customers to access minutes usage data through Computer Telephony Integration (CTI).
Defined high level designs and detailed program specifications that met the set of requirements for the
project. Acted as technical team leader for new development and enhancement
Performed necessary analysis steps in application development including defining system scope and
objectives through research, and fact-finding with others to develop an over-the-air activation system for
cell phone users. Aided in completing significant portions of system analysis and design
Development of code, testing, and preparation of technical documentation for new reporting system.
Provided assistance in training technical support staff on new functionality and on-going application
support

OverX, Inc.

August 2000 to May 2001

Software Developer

Developed programs in Java, JavaServer Pages, XML, C, and JavaScript for software development to
demonstrate core technologies, as well as added further functionality in C and Java to existing software
Chief designer and programmer of High Availability technology to server through the use of a NAT
(Network Address Translation) and clustering solution, written in C
Programmed a servlet written in Java and web data written in JSP and HTML to develop a web site that
demonstrated the company's core technologies. Demo coded for use in an interactive manner by potential
customers over the internet
Programmed a data retrieval servlet in Java to retrieve data in XML format from server and display in a
user-friendly and interactive manner. Data display using JSP, CSS and XSLT style sheets used in order to
convert data from XML to HTML for ease of display on web browsers
Tested advanced technologies using DegaGnu testing software

Researched new technology for implementations with software

Connect, Inc.

July 1999 to August 2000

Software Engineer

Reviewed and developed programs in C for wireless communication devices


Altered existing software to introduce new wireless terminals to be supported by wireless NCU product
Wrote software to implement new functionality to keyboards and scanners for various wireless terminals
Coordinated with development counterparts in finding, reproducing, and troubleshooting bugs
Driving and resolving issues blocking testing and the release of the product
Developed test plans for wireless devices

COMPUTER SKILLS

Languages: PHP,C#, Java, C/C++, ProC, JSP (Java Server Pages), JavaScript, XML, HTML, XSLT, CSS,
SQL, Shellscript, Tcl, MC68000 Assembly Language, FORTRAN, BASIC
Operating Systems: Windows 98, 2000, XP, Vista & 7, Macintosh OS X, UNIX (Solaris), Linux (Redhat)
Software: Microsoft Project, Microsoft Office Suite (Word, FrontPage, Access, Excel, PowerPoint, Visio),
Microsoft Outlook, Microsoft Visio, JBuilder 4, Code Warrior 4, PowerBuilder 7.0, Microsoft Visual J++
6.0 and 1.0, Microsoft Visual C++ 6.0 and 1.52, Borland C++, Microsoft SQL Server 6.5 and 7.0,
Mathematica, Matlab

EDUCATION
Project Management Institute
Project Management Professional certification
Awarded May 2009
DePaul University
Masters of Business Administration
Awarded December 2005, GPA: 3.76/4.0
The University of Illinois at Chicago (UIC)
Bachelor of Science in Computer Engineering
Awarded May 1999

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