STR581 Final Exam Part 1 --- **I MISSED 3 questions!

1. Which of the following is considered a major process flow structure?

Project
Lead Time
Fabrication
(Lean Manufacturing)
2. The concept that some leadership attributes will work in some situations but not in others
can be described by the
tactical theory

(contingency theory)

behavioral theory

leadership effectiveness theory

3.

Which of the following is a desirable strategy for managers aiming to reduce the
negative consequences of rumors?

Creating a more informal communication environment at the workplace

Refusing to comment on issues that appear to be controversial and unfair

Initiating disciplinary action against the employee who started the rumor

(Encouraging employees to communicate their concerns and suggestion )

4.

Sam Meyers manages a telemarketing call center. He has 20 employees working

for him who are displeased with the way he yells and threatens to terminate them
for what they see as small issues. Which kind of power is Sam using to get the job
done?

(Coercive power)

Reward power

Legitimate power

Referent power

5. Which of the following is one of Dr. Eli Goldratt's rules of production scheduling for optimized
production technology?

An hour saved at a bottleneck operation does not increase the process flow.

Do not allow bottlenecks to govern the flow of the line.

(Utilization and activation of a resource are not the same. )

If you lose an hour at a bottleneck it is better than making scrap.

6.

During the implementation of a project, which of the following should be the

primary focus of a consulting firm?

Application of the learning curve theory

People management skills

(Tools and materials availability)

The correct project software

7.

Demings PDCA (plan, do, check, and act) cycle underlies what inherent Six Sigma
principle?

Control charting

(Continuous improvement)

Project management

Standard deviation

8.

Which of the following is ISO 14000 primarily concerned with?

Quality management

Continuous improvement management

(Environmental management)

Time management

9.

Which of the following statements is true with regard to the effectiveness of

tactics?

(The combination of a soft tactic with reasonable persuasion is more effective than a

combination of two hard tactics.)

Soft tactics are less effective than hard tactics when used individually

Individuals from collectivist cultures are typically more likely to use soft tactics that reflect
personal power.

All tactics are equally effective with regard to upward influence.

10 The Civil Rights Act of 1991 offered what for victims of unintentional discrimination?
race norming
affirmative action
adverse impact
(monetary damages and jury trials)

11 When an employee volunteers to run a canned food drive, this is an example of

(organizational citizenship behavior)

employee happiness

job satisfaction

employee productivity

12 Because practical considerations make job tryouts for all candidates infeasible, it is necessary
to __________ the relative level of job performance for each candidate on the basis of available
information.

assign

abandon

predict)

accept

13 Which of the following is considered an organizational blueprint, which prescribes the quantity
and time frame for when each end product will be assembled?

((MPS (Master Production Schedule))

ERP (Enterprise Resource Planning)

MRP (Material Requirements Plan)

WBS (Work Breakdown Structure)

14 Some studies indicate the best approach for transformational change may have the chief
executive officer create an atmosphere for change

and establish a reward system

(but let others decide how to initiate change)

but carefully set limits for the program

and begin establishing a vision

15 Adoration of a charismatic leader by followers can lead to

greater understanding of the company mission

(difficulty in developing a successor)

limiting suggestions of fixes and improvements

a competitive work environment

16 What can affirmative action assist organizations in achieving that diversity initiatives cannot?

Increased productivity

Maximizing creativity

Maximizing workforce commitment

(Correcting specific problems of the past )

17 Conflicts can be resolved by withdrawing from them or suppressing them. This conflictmanagement technique is known as ________.

compromising

forcing

accommodating

(avoiding)

18 In order to make their firm a learning organization, managers should

(reinforce interdependence and reduce boundaries)

avoid the use of cross-functional teams

penalize mistakes

increase the degree of departmentalization

19 A project can be segmented into which of the following?

(Work packages)

Success markers

Events

Sub-jobs

20 An example of control criteria that can be used in any situation is ________.

(employee satisfaction)

number of calls taken per day

client requests completed per hour

average time to process paperwork

21. ____________ is the biggest hurdle to overcome in a pay-for-performance

plan.
Merit-pay increases
Compensation equation
(Inflation)
Salary cap performance level
22 Active listening requires:

(summarizing all areas of the performance-interview feedback discussion)

interruptions to get your point across
verbal communications only
summarizing only the areas of agreement

23 As a university student, your institutions social principles and practices reflect on you, as a
stakeholder, in the organization. Therefore, it is your right to question how these practices should
be evaluated in relation to the social issues that the school is addressing. If your university
provides job-share programs, builds a day-care facility, and only uses recycled paper, it could be
said to be ________.

socially aware

fulfilling its social obligation

socially image conscious

(socially responsive)

24 ________ refers to an individuals belief that he or she is capable of performing a task.

(Self-efficacy)
Self-determination

Emotional contagion
Affect intensity

25 In performing a SWOT analysis, which of the following would be considered as a threat?

Lack of a strategic plan

Recognized brand

(Competitors)

Increased product demand

26 Mary arrives at her new job. Before she can begin actually doing the work, she must
complete a series of activities including role playing and virtual reality interactions. What type of
training method does Marys new employer use?

On-the-job training

Information presentation
(Simulation)

Organizational development
27 In _____, workers have been fired for refusing to quit smoking, for living with someone
without being married, drinking a competitors product, motorcycling, and other legal activities
outside of work.

invasion of privacy

defamation

constructive discharge

(lifestyle discrimination)

28 Training that results in ______ is costly because of the cost of training (which proved to be
useless) and the cost of hampered performance.

(negative transfer of training)

simulation of training

applicability of training

reinforcement of training

29 According to the job characteristics model, autonomy is defined as the degree to which

a job requires completion of a whole and identifiable piece of work

a job has an impact on the lives or work of other people

a job generates direct and clear information about performance

(a job provides the worker freedom, independence, and discretion )

30 Which of the following is an element that addresses elimination of waste under lean
production?

Production ahead of demand

(Kanban production control system)

Group plant loading technology

Minimized run times

** Exam Details **

Your exam has been submitted

OK Campers . I missed 3 questions . Didnt tell me which ones
I missed, so . Get an early start so you can research.

Status:

Submitted on 2015,

Results:

27/30 (90%)

Number of Questions:

30 questions

Time Limit:

3 hours