Enterprise Resource Planning (ERP) System: An Effective

Tool for Production Management

Document Information:
Title:

Enterprise Resource Planning (ERP) System: An Effective Tool for Production

Management

Author(s):

A. P. Kakouris, (Research Associate in the School of Administration and Economics,

Technological Educational Institute, Ag. Spyridonas Street, Aegaleo, 122 10 Athens,
Greece), G. Polychronopoulos, (Professor, School of Administration and Economics,
Technological Educational Institute, Ag. Spyridonas Street, Aegaleo, 122 10 Athens,
Greece)

Citation:

A. P. Kakouris, G. Polychronopoulos, (2005) "Enterprise Resource Planning (ERP)

System: An Effective Tool for Production Management", Management Research News,
Vol. 28 Iss: 6, pp.66 - 78

Keywords:

ERP, Implementation, Production, SAP

Article type:

Research paper

DOI:

10.1108/01409170510784878 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Abstract:

Independent of the size of the company, an Enterprise Resource Planning (ERP) system
can either boost or doom a company, if implemented successfully or unsuccessfully.
There is a great deal of supporting evidence from the literature, mainly from large
manufacturing and service organisations. This article adopts a case study approach to
investigate the selection and im plementation activities in a manufacturing company in
Greece focusing mainly on production management aspects. The goal is to provide
insight into the ERP functionality with respect to production and thus the selection of an
actual business case proves how the enterprise successfully implemented and integrated
such a system, highlighting the processes used, the obstacles faced and how they were
overcome, as well as the gains achieved. Finally, it provides useful information and
practical suggestions that may help production managers and users to get a better
understanding of how to deploy such systems.

ERP in clouds or still below

Document Information:
Title:

ERP in clouds or still below

Author(s):

Igor Grubisic, (ADWEKO Consulting GmbH, Belgrade, Serbia)

Citation:

Igor Grubisic, (2014) "ERP in clouds or still below", Journal of Systems and Information
Technology, Vol. 16 Iss: 1, pp.62 - 76

Keywords:

AHP, Cloud computing, Decision support systems, ERP

Article type:

Research paper

DOI:

10.1108/JSIT-05-2013-0016 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Abstract:
Purpose The purpose of this paper is to investigate the market readiness to adopt the
Cloud as the future ERP platform, by using the analytic hierarchy process (AHP) decision
support methodology.
Design/methodology/approach Interviewing is conducted on the convenient sample, of
enterprises from various industries. The interview is conducted through expert telephone
interview and self-administered questionnaire. Results are then used as a basis for
forming the weight factors necessary for the AHP decision model. Data are analyzed and
synthesized using AHP and Expert Choice.
Findings Results demonstrate a huge interest for TCO reduction, but also a concern for
data privacy and availability. Large enterprises want their data on local servers, while
smaller companies tend to act as first adopters, mainly because of the cost benefits that
Cloud offers. Finally, vendors see the hybrid solutions as the most suitable approach for
the overall market, at least while current Cloud obstacles exist.
Research limitations/implications This research does not aim to answer the question
what is the best solution for a particular industry. Instead, it assumes the general
approach, which answers the question what would in general be the adequate solution for
the SME and how much are SMEs ready to adopt the ERP in the Cloud. A further
research is necessary to validate these results in practice. That research should be industry
specific, i.e. narrowed to one industry only. Then, it would be possible to answer the
question what is the best solution for high-tech SMEs.
Practical implications This paper summarizes Cloud pros and cons useful for decision
makers to establish a starting point for IT reorganization. Additionally, AHP results
provide some indications of the market's perception regarding Cloud and ERP, while
vendors' statements about ERP-Cloud solutions provide an interesting glimpse of the ERP

market in the next few years.

Originality/value Market demands constant flexibility and cost effectiveness, forcing
companies to adapt faster than ever. Therefore, there is a significant risk for first adopters
and their business if they adopt an inadequate solution. This paper offers a high-level
overview of the SME's market understanding and willingness to adopt ERP in the Cloud
idea, and it demonstrates how the AHP decision support methodology can be used to
assess the readiness of enterprises to adopt the Cloud-ERP solution.

Quality Management based on ERP

Document Information:
Title:

Quality Management based on ERP

Author(s):

Jing Sun, (School of Economics and Management, Tsinghua University, Beijing 100084,
P.R. China)

Citation:

Jing Sun, (2002) "Quality Management based on ERP", Asian Journal on Quality, Vol. 3
Iss: 1, pp.98 - 106

Keywords:

Enterprise resource planning (ERP), Quality management, Quality process reengineering

Article type:

General review

DOI:

10.1108/15982688200200009 (Permanent URL)

Publisher:

MCB UP Ltd

Abstract:

Many enterprises didnt ask to involve the module of Quality Management in ERP
system, even an enterprise having implemented ERP successfully thought about to
implement Quality Information System (QIS) again. A lot of quality information provided
by ERP system is wasting. The key of resolving this problem is Quality Process
Reengineering based on the modern quality management customer-oriented and processoriented. But at first, quality functions, not only during the conentional manufacturing
process but also purchasing and sales & distribution process, must be identified. Then
relationship between quality management and these processes will be made clear

Management control competencies and ERP: an empirical

analysis in France
Document Information:
Title:

Management control competencies and ERP: an empirical analysis in France

Author(s):

Wilfrid Azan, (University of Haute Alsace, Mulhouse, France and CESAG, EM

Strasbourg Business School, Strasbourg, France), Marc Bollecker, (University of Haute
Alsace, Mulhouse, France and CESAG, EM Strasbourg Business School, Strasbourg,
France)

Citation:

Wilfrid Azan, Marc Bollecker, (2011) "Management control competencies and ERP: an
empirical analysis in France", Journal of Modelling in Management, Vol. 6 Iss: 2, pp.178
- 199

Keywords:

Accounting, Competencies, ERP, Information systems, Management controllers

Article type:

Research paper

DOI:

10.1108/17465661111149575 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Abstract:
Purpose The present paper seeks to address the issue of MIS where developments in IT
have had a significant impact on competencies.
Design/methodology/approach This paper explores this notion which has received little
coverage in IS literature to date, with a focus on the field of accounting and management
control. Many authors have voiced their uncertainty about how the control function will
evolve in the future. In effect, IS developments challenge controllers' legitimacy if the
latters' know-how fails to keep up with technological developments. This paper analyses
the makeup of controllers' competencies and, in particular, the need for the latter to be
able to use ERP systems. It proposes the concept of technological contingency as a means
to understand evolutions in ERP controllers' competencies in comparison with traditional
controllers.
Findings Technological progress broadens controllers' competencies, and ERP plays the
role of a medium through which increased contingency takes place. Organisations of a
certain size are compelled to implement ERP, leading to management controllers having
to adjust their skills set. The study provides an ERP model to be used by controllers.
Research limitations/implications The antecedents of the evolution can be more
developed in another study.
Practical implications The managerial impact is considerable. It is crucial for French
university programmes to rapidly develop greater focus on ERP training, and job and skill

referentials need to be updated in organisations, especially promotion, valorisation,

evaluation, and career development systems. Being an IS specialist in a large corporation
can confer real legitimacy as it becomes an imperative. For business organisations,
interpersonal relations have changed completely; communication takes place through
integrated tools and there is less face to face, but on the other hand relationships are preordained by IS tools. The way economic, accounting, and financial knowledge is
disseminated will also change as it is communicated more explicitly.
Originality/value To the best of the authors' knowledge, studies on management
controllers' skills in an ERP environment are nonexistent. This is the first study on this
subject.

Emotions and ERP information sourcing: the moderating role

of expertise
Document Information:
Title:

Emotions and ERP information sourcing: the moderating role of expertise

Author(s):

Pierre-Majorique Leger, (HEC Montral, Montral, Quebec, Canada), Ren Riedl,

(University of Linz, Linz, Austria and University of Applied Sciences Upper Austria,
Steyr, Austria), Jan vom Brocke, (University of Liechtenstein, Liechtenstein,
Liechtenstein)

Citation:

Pierre-Majorique Leger, Ren Riedl, Jan vom Brocke, (2014) "Emotions and ERP
information sourcing: the moderating role of expertise", Industrial Management & Data
Systems, Vol. 114 Iss: 3, pp.456 - 471

Keywords:

Electrodermal activity (EDA), Emotion, Enterprise resource planning (ERP)

system, ERP,Expertise, Novice, Physiology

Article type:

Research paper

DOI:

10.1108/IMDS-09-2013-0365 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Abstract:
Purpose The purpose of this paper is to report on a laboratory experiment in which the
paper investigated how expert and novice users differ in their emotional responses during
use of an enterprise resource planning (ERP) system in a decision-making context, and
how such a difference affects information sourcing behavior.
Design/methodology/approach In a simulated SAP business environment, participants
emotional responses were physiologically measured based on electrodermal activity
(EDA) while they made business decisions.
Findings Results show that both expert and novice users exhibit considerable EDA
activity during their interaction with the ERP system, indicating that ERP use is an
emotional process for both groups. However, the findings also indicate that experts
emotional responses led to their sourcing information from the ERP, while novices
emotional responses led to their sourcing information from other people.
Research limitations/implications From an academic standpoint, this paper responds to
the recent call for more research on the role of emotions for information systems
behavior.
Practical implications The paper discusses the implications of this finding for the
development of ERP system trainings.

Originality/value Because emotions often do not reach users awareness level, the paper
used EDA, a neurophysiological measure, to capture users emotional responses during
ERP decision making, instead of using self-report measures that depend on conscious
perception. Based on this method, the paper found that emotions can lead to different
behavioral reactions, depending on whether the user is an expert or novice.

Effect of business characteristics and ERP implementation on

business outcomes: An exploratory study of Korean
manufacturing firms
Document Information:
Title:

Effect of business characteristics and ERP implementation on business outcomes: An

exploratory study of Korean manufacturing firms

Author(s):

Pairin Katerattanakul, (Department of Business Information Systems, Western Michigan

University, Kalamazoo, Michigan, USA), James J. Lee, (Department of Management,
Seattle University, Seattle, Washington, USA), Soongoo Hong, (Department of
Management Information Systems, Dong-A University, Pusan, Korea)

Citation:

Pairin Katerattanakul, James J. Lee, Soongoo Hong, (2014) "Effect of business

characteristics and ERP implementation on business outcomes: An exploratory study of
Korean manufacturing firms", Management Research Review, Vol. 37 Iss: 2, pp.186 - 206

Keywords:

Cluster analysis, ERP, Manufacturing company, Organizational performance

Article type:

Research paper

DOI:

10.1108/MRR-10-2012-0218 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Abstract:
Purpose This study is an exploratory study aiming to explore whether different groups
of manufacturing firms with similar business characteristics and enterprise resource
planning (ERP) implementation approaches would experience different business
outcomes from ERP implementation. The paper aims to discuss these issues.
Design/methodology/approach Cluster analysis with data collected from 256 Korean
manufacturing firms was employed to identify groups of manufacturing companies
having similar business characteristics and adopting similar ERP implementation
approaches. Then, the differences in business outcomes from implementing ERP systems
among these groups of companies were examined.
Findings Company size and production approaches are useful variables for grouping
manufacturing firms into clusters of companies with similar characteristics. Additionally,
large manufacturing firms with make-to-order production approach have significantly
higher perceived benefits from implementing ERP systems regarding external
coordination and competitive impact than other firms do.
Research limitations/implications This study was conducted in only one industry of one
country and used the data collected by self-reporting instrument. Thus, further studies
conducted in other industries and/or other countries and using more objective measures
would allow more generalizability of the findings of this study. It would also be

interesting to investigate the effects of the logistics practices adopted by small

manufacturing firms even though these practices may be more suitable for large
manufacturing firms.
Originality/value This study contributes to the literatures on benefits obtained from
implementing ERP systems as none of the previous studies has focused on the
relationship among business characteristics, ERP implementation approaches, and
business outcomes from ERP implementation.

ERP institutionalization: exploring the influential factors

Document Information:
Title:

ERP institutionalization: exploring the influential factors

Author(s):

Azadeh Pishdad, (School of Computer and Information Science, University of South

Australia, Adelaide, Australia), Abrar Haider, (School of Computer and Information
Science, University of South Australia, Adelaide, Australia)

Citation:

Azadeh Pishdad, Abrar Haider, (2013) "ERP institutionalization: exploring the influential
factors", Journal of Enterprise Information Management, Vol. 26 Iss: 6, pp.642 - 660

Keywords:

Assimilation process, Enterprise resource planning (ERP), Institutional

change, Institutional theory, Institutionalization

Article type:

Research paper

DOI:

10.1108/JEIM-07-2013-0046 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Abstract:
Purpose The purpose of this paper is to investigate the external and internal factors that
contribute to assimilation of enterprise resource planning (ERP) system in the
organization through the processes of adapting, routinizing and institutionalization of
technology.
Design/methodology/approach This research follows qualitative interpretive approach.
The results produced in this paper are based on thematic analysis of responses from openended interviews with ERP stakeholders in large size Australian organizations. The
research findings have been further triangulated with surveys and content analysis.
Findings This research is still in progress; therefore, this paper presents the results of
the field study conducted so far along with the instrument used to collect data. This
instrument consists of a list of selected questions based on the thorough review of current
information systems literature. However, the major finding of this study, thus far, is that
the ERP implementation is a process of aligning technology with organizational, social,
cultural, economic, technical, and other organizational environmental institutions.
Research limitations/implications The major research limitation of this study is that it is
still in progress, therefore, the results reported in this paper are emergent and not
complete. Another limitation of this paper is that it is Australian specific; therefore, the
generalizability of the results in other settings cannot be ascertained. Nevertheless, this
research contributes to the ERP implementation literature by applying a stage-based
model which takes into account the pre-implementation, implementation and postimplementation stages of ERP assimilation into an integrated structure.
Practical implications This research concludes that ERP assimilation is characterized

and shaped by mutual interactions of various organizational, social, cultural,

environmental, and other institutional factors. The research framework developed in this
study may be mastered as a decision-making tool by business manager to guide the
organization through various stages of ERP institutionalization.
Originality/value Institutionalization of ERP technologies is a recent phenomenon and
this field is far for being matured. This research is based in Australian settings where they
have been no previous study of institutionalization of technology.

Revisiting the role of communication quality in ERP project

success
Document Information:
Title:

Revisiting the role of communication quality in ERP project success

Author(s):

Benoit Aubert, (Hec Montral, Montral, Quebec, Canada), Val Hooper, (Victoria
University of Wellington, Wellington, New Zealand), Alexander Schnepel, (IDS
GmbH Analysis and Reporting Services (Allianz Group), Munich, Germany)

Citation:

Benoit Aubert, Val Hooper, Alexander Schnepel, (2013) "Revisiting the role of
communication quality in ERP project success", American Journal of Business,
Vol. 28 Iss: 1, pp.64 - 85

Keywords:

Communication, Communication management, Communication quality, ERP

implementation,Project success

Article type:

Case study

DOI:

10.1108/19355181311314770 (Permanent URL)

Publisher:

Emerald Group Publishing Limited

Acknowledgements: The authors wish to thank the Social Science and Humanities Research Council,
the Fonds Qubcois pour la Recherche sur la Socit et la Culture and the
CEFRIO for their financial Support.
Abstract:
Purpose Communication quality is repeatedly listed among the top success
factors to consider when implementing an ERP system. Analysis shows its role is
more complex. It helps some aspect of success but has no influence on others. The
aim of this paper is to conduct a case study to determine the role of
communication quality in the success of an ERP project implementation.
Design/methodology/approach A case study was conducted to determine the role
of communication quality in the success of an ERP project implementation.
Findings Results suggest that different aspects of communication quality impact
different dimensions of project success. Some dimensions of project success did
not seem influenced by communication quality. Results also show that, for the
dimensions of project success that are influenced by communication quality, the
form might be as important as the content of communication.
Research limitations/implications The literature may be repeating an accepted
truth without actually testing it. The evaluation of the regularity of the patterns
observed will require additional observations. Also, the reasons behind the
association between the communication quality attributes and the different

components of success will need to be further investigated.

Practical implications For managers, the findings highlight that communication
is not a silver bullet when conducting ERP projects. Managers should also be
aware that the form of the communication efforts will likely have as much impact
as the content of the communication process. The results specially emphasized the
importance of openness in communication.
Originality/value The study considers nine dimensions of communication
quality. By examining the separate effects of the communication content and form
on the components of ERP project success, the paper provides a deeper
understanding of the role of communication in the implementation of ERP
systems.