July 01, 2006

The Chairman
Internship and Placement Program
Institute of Business Administration
University of Dhaka.
Subject: Presenting Internship Report on the Potential of SME market for the mobile
operators in Bangladesh
Dear Sir,
It gave me an immense pleasure in presenting the internship report, which was assigned to me as
fulfillment of my MBA degree requirement. In this paper, I have tried my level best to carry out all
the requirements of a research project.
I consider myself very privileged to prepare this research paper under your guidance. This has been
an enormous opportunity for me to learn how to conduct an internship program. It has provided
me with a great scope of applying the gathered classroom knowledge in the practical field. I must
mention here that I am extremely thankful to you for your valuable guidance, tiresome effort and
constant attention whenever required.
I shall be pleased to answer any sort of query you think is necessary, as now and when needed. I
would like to draw attention particularly on the matter that there is always a space for clarification
of any relevant topic. I shall be available to share the pleasure discussions.

Sincerely Yours,

Md. Monirul Islam

MBA- 38(D); Roll- 23

July 01, 2006

Mr. Md. Nurul Alam

Head of International Business,
Marketing Division, AKTEL

Subject: Presenting Internship Report on the Potential of SME market for the mobile
operators in Bangladesh

Dear Sir,
It gave me an immense pleasure in presenting the internship report, which was assigned to me as
fulfillment of my MBA degree requirement. In this paper, I have tried my level best to carry out all
the requirements of a research project.
I consider myself very privileged to prepare this research paper under your guidance. This has been
an enormous opportunity for me to learn how to conduct an internship program. It has provided
me with a great scope of applying the gathered classroom knowledge in the practical field. I must
mention here that I am extremely thankful to you for your valuable guidance, tiresome effort and
constant attention whenever required.
I shall be pleased to answer any sort of query you think is necessary, as now and when needed. I
would like to draw attention particularly on the matter that there is always a space for clarification
of any relevant topic. I shall be available to share the pleasure discussions.
Sincerely Yours,
Md. Monirul Islam

Acknowledgment:
The Internship report titled as Potential of SME market for the mobile users in Bangladesh is a
requirement of internship program. Here the best efforts have been given to focus on the overall
objective of the report.
During the preparation of this report, I was in need of some helps and guidelines, which must be
mentioned. First of all, I am very grateful to my institutions supervisor, Mr. Qazi Shaheen Kabir,
Lecturer, Institute of Business Administration, University of Dhaka, for assigning me to prepare
this report.
I am also indebted to Mr. Nurul ALam, Head of International Business, my organizational
supervisor- Aktel. I would also like to thank to those people who gave me lots of information about
Telecom sector: All the members of Marketing Research Department, The SME and PCO team, The
IOC Team, The VAS Team and all other members of core marketing divisions.