SEMINAR 2

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Task 1. Fit in the corresponding answer to its definition/statement.

1)This word is a noun which means the ending of some form of agreement.

a)foreseeable

2)This is the formal synonym for ask and can be a noun or a verb.

b)request

3)This is an adjective that means as far as something can be predicted.

c)incur

4)This verb means to have some negative thing (such as a fee) applied
or directed to you.

d)hesitate

5)This adjective means that something happens every year.

e)annual

6)This is a synonym for pause, it is usually used to talk about people

though, and cannot be applied to things.

f)cancellation

Task 2. Rearrange the words in the following sentences in the grammatically correct form.
1)

to card credit Westpac letter request this our cancellation of writing am I the
______________________________________________________________________________

2)

using future, that is credit the living the UK foreseeable in the are and we reason
not The card are for
______________________________________________________________________________

3)

to If information us do hesitate need other not contact any you please

______________________________________________________________________________

Task 3. Find in the inquiry letter below the six inappropriate vocabulary mistakes (informal or
ungrammatical words) and change them.
Dear Sir/Madam,
I am writing this letter to ask the stopping of mine and my husbands Westpac credit
card.
The card is a Gold Card with the number: ----4 ----0 ----9 ----1, open until 11/04.
The reason is that we are living in the UK for the seeable future, and will not be using
the credit card, and do not wish to get the annual fee. If there is any other information
you need, please do not wait to contact us at the above e-mail address.
Thanking you in advance.
Yours faithfully,
Claire Weetman

Task 4. Rearrange the words in the following sentences in grammatically correct order.
1) of a Robinson a valued customer ours Mr I recently received a letter from
2) written to the purchases arrived damaged complain that He has
3) ourselves in explanation as how this mishap would like an We pride quality of occurred
to the products and our
4) grateful if resolved to possible so most as matter can I would this satisfaction you
everyone's be would reply soon as that be

Once ordered, combine them with the following sentences and write down the complaint letter,
inquiring for resolving a matter.
5. Customer Services Manager
6. He purchased an Italian coffee table and four French dining-room chairs from us which
your company delivered to his residence.
7. Even though the items are insured, our reputation is at stake.

SEMINAR 2
8. Sincerely
9. Dear Mr Thompsen
10. Jackie Middleton

Task 5. Write the letter of inquiry to which the letter below is a reply.

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Task 6. In his letter of inquiry, Mr. Chan asked the questions below. Rearrange them so the questions
make sense and add the necessary capitals and punctuation.
1. offer do you large a orders discount on
2. details of can you prices please me send your
3. after-sales do an offer you service
4. guaranteed are for how goods long the
5. goods can how delivered soon the be
6. terms what payment your of are
7. can buy where the I goods
8. you do what quantity discounts sort offer of
9. can send mail please your by me you express catalogue
Then, in the offer below (sent by e-mail) find the answers to the main matters which Mr. Chan brought
up in his inquiry letter.
1. the date of delivery, 2. details of prices, 3. purchasing places, 4. after-sales
service and guarantees, 5. means of transport, 6. terms of payment, 7. quantity
discounts, 8. cash discounts, 9. details of the available range of goods, 10. bank
handling the transaction.

SEMINAR 2

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Task 7. Write out correctly, add capitals, and divide the body of the letter into four paragraphs in the
reply for an information inquiry below.

Task 8. Steve Smart, of MG Heating Engineers, is telling his subordinate to send a customer, Mr.
Frost, an estimate. Based on Smarts requests below, write down an offer letter, setting out the prices in
tabulated form, including both subtotal and total with VAT.